D.L. Walthour v. UCBR ( 2022 )


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  •            IN THE COMMONWEALTH COURT OF PENNSYLVANIA
    Denice L. Walthour,                            :
    Petitioner                    :
    :
    v.                               :
    :
    Unemployment Compensation                      :
    Board of Review,                               :   No. 429 C.D. 2021
    Respondent                    :   Submitted: December 30, 2021
    BEFORE:       HONORABLE RENÉE COHN JUBELIRER, Judge1
    HONORABLE ANNE E. COVEY, Judge
    HONORABLE CHRISTINE FIZZANO CANNON, Judge
    OPINION
    BY JUDGE FIZZANO CANNON                            FILED: May 12, 2022
    Denice L. Walthour (Claimant), pro se, petitions for review of an order
    of the Unemployment Compensation Board of Review (Board), which affirmed a
    Referee’s decision dismissing Claimant’s appeal of the denial of her request to
    backdate her application for benefits as untimely under Section 501(e) of the
    Unemployment Compensation (UC) Law (UC Law).2 Upon review, we vacate and
    remand.
    1
    This case was assigned to the opinion writer before January 7, 2022, when Judge Cohn
    Jubelirer became President Judge.
    2
    Act of December 5, 1936, Second Ex. Sess., P.L. (1937) 2897, as amended, 43 P.S. §
    821(e). Section 501(e) of the Law provides, as follows:
    (e) Unless the claimant . . . files an appeal with the [B]oard, from
    the determination contained in any notice required to be furnished
    by the [Department of Labor and Industry (Department)] . . . within
    fifteen calendar days after such notice . . . was mailed to his last
    On August 3, 2020, Claimant filed her initial claim for UC benefits.
    Certified Record (C.R.) 9-12. She reported working for Wal-Mart Associates, Inc.
    (Employer) from August 4, 2006, through July 30, 2020. C.R. 10. She indicated
    that she had not been terminated by Employer. Id. However, she claimed that she
    was unable to work because her doctor advised her to self-quarantine due to “medical
    risk” related to COVID-19 (COVID). C.R. 12.
    On August 28, 2020, Claimant completed a questionnaire requesting to
    backdate her application for benefits to March 15, 2020, in order to include UC claim
    weeks ending March 21, 2020, through June 20, 2020. C.R. 14-15, 22. Claimant
    stated that she delayed filing her initial claim because she did not “know [she] could
    file for anything, [and she] used all [her] sick and vacation time . . . .” C.R. 14.
    Claimant also advised that she was only available for work that could be done from
    home due to her COVID medical restrictions. C.R. 15.3
    On September 2, 2020, the UC Service Center issued a determination
    denying Claimant’s request to backdate her claim for benefits under Section 401(c)
    of the UC Law, 43 P.S. § 801(c) (relating to qualifications required to secure
    compensation). C.R. 22-24. The UC Service Center indicated that Claimant
    known post office address, and applies for a hearing, such
    determination of the department, with respect to the particular facts
    set forth in such notice, shall be final and compensation shall be paid
    or denied in accordance therewith.
    We note that Section 501(e) was amended by the Act of June 30, 2021, P.L. 173, to extend the
    mandatory filing period to 21 days. We nevertheless reference the version of Section 501(e) that
    was in effect at the time the UC Service Center rendered its decision in this matter.
    3
    On September 9, 2020, Employer informed the UC Service Center that it employed
    Claimant as a gas station attendant, and that she remained a full-time employee. Certified Record
    (C.R.) at 17-18. Employer further informed that Claimant was placed on authorized “C[OVID]
    leave” without pay. Id. at 18. Employer also advised that Claimant’s last day of work was July
    30, 2020, and that her return date was yet to be determined. Id.
    2
    requested permission to backdate her claim because she was unaware, prior to
    August 2020, that she was eligible for benefits under the UC Law. C.R. 22.
    However, according to the UC Service Center, “[C]laimant’s reason for requesting
    backdating did not meet the requirements for which backdating could be allowed.”
    Id. The UC Service Center’s determination further indicated that the last day to file
    a timely appeal of the determination was September 17, 2020. Id. at 22-24. Claimant
    filed her petition for appeal of the determination on October 9, 2020. Id. at 26.
    Included with the appeal was an email from a UC Service Center email address,
    reporting that Claimant gave the following statement regarding her appeal:
    I called 888-313-7284 today (10/09/2020) because I never
    received a reply for an appeal, that was I [sic] sent back.
    She informed me the date of determination (09/11/20) was
    denied. I never received a letter for that outcome, and I
    would like to file that appeal. I faxed my pay stubs . . . .
    My medical doctor directed me to quarantine because of
    C[OVID] exposure, from 03/16 to 06/26/2020.                I
    exhausted all vacation, personal and sick time that I had.
    At that time[, I] was unaware that I could apply!
    C.R. 28.4 Also included in the email was Claimant’s phone number ending in -8576.5
    Id.
    A telephonic hearing was scheduled before the Referee for December
    22, 2020, at 4:00 p.m., to consider (1) whether Claimant filed a timely and valid
    appeal from the determination, and (2) whether she filed a valid application for
    4
    The email listed the date of the UC Service Center determination as September 11, 2020.
    However, the correct date of the determination is September 2, 2020. See C.R. 22.
    5
    This appears to be Claimant’s cell phone number. See C.R. 62.
    3
    benefits. C.R. 35. The hearing notice included the following instructions regarding
    the parties’ participation in the telephone hearing:
    Please be advised that the Referee will be calling parties
    on a telephone line that will not display the originating
    telephone number. Some telephones have the capability
    of blocking incoming calls for which no originating
    number is displayed. If your telephone number blocks
    such calls and if you expect to participate in the hearing by
    telephone, it is your responsibility to ensure that you
    are able to accept the call to participate in the hearing.
    Id. (emphasis in original). The hearing notice listed Claimant’s phone number as
    one ending in -8763.6 Id.
    At the time of the scheduled hearing, the Referee called Claimant’s
    phone number ending in -8763, and received the following message: “The party you
    are trying to reach does not accept calls from numbers with caller ID blocked. Please
    unblock your number by dialing star 82 and try your call again.” C.R. 49. The
    Referee stated that he would “go off the record for a few minutes to see if [] Claimant
    contacts the office in an effort to participate.” Id.
    While off the record, the Referee received an email at 4:18 p.m., from
    Christine Mols, a clerk typist in his office, explaining that Claimant had “just called
    for [the] hearing at 4:00[ p.m.,]” and that she said she did not receive a phone call
    regarding the hearing. C.R. 51. Ms. Mols provided Claimant’s phone number
    ending in -8763 to the Referee. Id. The Referee replied to Ms. Mols’ email at 4:20
    p.m., advising that he “was unable to reach [Claimant at that number] because [he]
    received the message that calls with Caller ID blocked are not accepted.” Id. The
    6
    This appears to be Claimant’s home phone number, which she provided on various UC
    documents. See C.R. 62; see also id. at 3, 26, 35.
    4
    Referee then went back on the record and explained that Claimant had contacted his
    office but did not provide an alternative means of contacting her, that the hearing
    notice was mailed to Claimant’s address on December 8, 2020, and was not returned
    by postal authorities as undeliverable, and that Claimant did not request a
    postponement of the hearing. C.R. 49. As such, the Referee closed the record. Id.
    By decision dated December 29, 2020, the Referee found that
    Claimant’s October 9, 2020 appeal of the September 2, 2020 notice of determination
    was untimely filed and that Claimant did not participate in the hearing to address her
    delay in filing the appeal. C.R. 53-54. Pointedly, the Referee explained, telephone
    contact could not be made because Claimant’s number did not accept blocked calls.
    Id. at 54. The Referee also pointed out that the hearing notice “prominently advised”
    parties “that they should ensure that they are able to accept a blocked call” to
    participate in the hearing. Id. Consequently, the Referee dismissed Claimant’s
    appeal as untimely under Section 501(e) of the UC Law and declined to consider the
    merits of her appeal. Id.
    On January 9, 2021, Claimant appealed the Referee’s decision to the
    Board. C.R. 59-67. Therein, she explained that her appeal to the Referee was late
    because she never received the UC Service Center’s determination. Id. at 62.
    Further, on the day of the hearing before the Referee, Claimant explained she was
    waiting by her telephone “unaware that the phone was blocked[,]” and that she called
    the Referee’s office at 4:07 p.m., but was told the hearing had been held without her.
    Id. at 63.
    By decision mailed on March 22, 2021, the Board determined that the
    Referee’s decision was proper under the UC Law, and it adopted and incorporated
    the Referee’s findings of fact and conclusions of law as its own. C.R. 69. In so
    5
    doing, the Board first identified the issue before it as being whether Claimant had
    good cause for her unavailability at the scheduled telephone hearing. The Board
    then explained that the issue was governed by the directions in the hearing notice,
    which instructed that parties are responsible for ensuring that their phone does not
    block incoming calls for which no originating phone number is displayed. Id. The
    Board determined that Claimant’s appeal failed to offer what efforts, if any, she
    made to ensure that her phone did not block the Referee’s call. Id. at 70. As such,
    the Board concluded that the Referee correctly dismissed Claimant’s appeal as
    untimely under Section 501(e) of the Law and affirmed the Referee’s decision. Id.
    The Board further advised Claimant that she should consider reapplying for
    backdating of her claim based on the emergency COVID regulation for backdating
    that was adopted and published on November 7, 2020, subsequent to the UC Service
    Center’s original determination on her backdating request.7 Id. Claimant then
    petitioned this Court for review of the Board’s order.
    7
    At the time Claimant requested to backdate her claim for benefits, Section 65.43a(e) of
    the Department’s Regulations provided for a 6-week backdating extension if “[t]he Department
    suspends accepting filings or is unable to handle all filings, due to an excessive volume of
    telephone calls or other reasons”; a 2-week extension if “[t]he claimant attempts to file by
    telephone, Internet or fax transmission . . . , the method used to attempt to file is unavailable or
    malfunctions, and the attempt to file occurs on the last day that the claimant could timely file by
    the method used”; a 52-week extension if “[a] UC Office fails to accept a filing as a result of error
    or mistake by the Department”; a 2-week extension for “[s]ickness or death of a member of the
    claimant’s immediate family or an act of God”; and a 2-week extension “if the claimant makes all
    reasonable and good faith efforts to file timely but is unable to do so through no fault of the
    claimant.” 
    34 Pa. Code § 65
    .43a(e).
    Section 65.43a(e) of the Department’s Regulations was amended on November 7, 2020, to
    allow a 52-week extension
    [d]uring the period following the issuance of the March 6, 2020
    Proclamation of Emergency Disaster, issued under [Section 7301 of
    the Emergency Management Services Code,] 35 Pa.C.S. § 7301
    (relating to general authority of Governor)[,] due to the novel
    6
    On appeal,8 Claimant does not identify any allegations of error in her
    statement of questions involved. Instead, she presents the following facts: (1) she
    requested to backdate her claim and was informed she would have to appeal; (2) she
    attempted to appeal and it was found to be untimely; (3) she inquired about the
    November 7, 2020 amendment to 
    34 Pa. Code § 65
    .43a(e), which provided for an
    additional 52-week backdating extension due to COVID, and was informed that she
    had applied prior to that extension becoming effective; and (4) she called the
    Referee’s office on the date of the hearing and was informed that the Referee held
    the hearing without her. Claimant’s Brief (Br.) at 6. Later in her brief, Claimant
    explains her situation as follows:
    [Claimant] appealed for back[]dating twice. The first
    claim was filed on July 5, 2020, and [Claimant] was
    denied under [S]ection 401[(c)] because [Claimant] was
    unaware that unemployment was available during the
    pandemic if you were unable to work. The second time,
    [Claimant] had not received a reply from [the Board]. A
    call was placed on September 24, 2020[,] to inquire about
    the determination and was told it was mailed out on
    September 11, 2020[,] and was denied. Was advised the
    last date to apply for a timely appeal was September 17,
    2020. Was advised to re-appeal and did so on October 9,
    2020.
    coronavirus (COVID-19) global pandemic, until the end of the
    current “high unemployment” period, as that term is defined in
    [S]ection 405-A(a.1)(2) [of the UC Law, Act of February 9, 1971,
    as amended,] 43 P.S[.] § 815(a.1)(2)[].
    
    34 Pa. Code § 65
    .43a(e) (amended Nov. 7, 2020).
    8
    “Our review is limited to determining whether the necessary findings of fact were
    supported by substantial evidence, whether errors of law were committed, or whether
    constitutional rights were violated.” Johns v. Unemployment Comp. Bd. of Rev., 
    87 A.3d 1006
    ,
    1009 n.2 (Pa. Cmwlth. 2014).
    7
    Id. at 7. Claimant further explains that the hearing was scheduled for December 22,
    2020, at 4:00 p.m., but she was unaware her phone had blocked the Referee’s call.
    Claimant called the Referee’s office at 4:07 p.m. and inquired why the Referee had
    not called her, and she was informed that the hearing was held without her. Id.
    Claimant thus argues that due to the above, “the pandemic[,] and the constantly
    changing rules/regulations regarding filing for unemployment,” she “should be
    permitted back[]dated benefits.” Id. at 7-9.
    The Board responds by pointing out that the 15-day time limit for filing
    an appeal of a Department determination is mandatory, that Claimant’s appeal was
    clearly untimely filed, which she does not dispute, and that it was Claimant’s burden
    to establish good cause for her failure to abide by that time limit at the hearing.
    Board’s Br. at 5-7. However, the Board notes, Claimant failed to participate in the
    hearing due to the Referee not being able to reach her by phone, and therefore, she
    failed to meet her burden of proof as to why her late appeal should be accepted nunc
    pro tunc. Id. The Board also points out that, in her brief, Claimant failed to assert
    and/or develop any argument regarding good cause for filing a late appeal, her failure
    to participate at the hearing, or how the Board otherwise erred in this case; rather,
    she only addresses the merits of her claim, which are not before the Court. Id. at 7-
    9. Thus, according to the Board, those arguments are waived. Id. at 5, 8-9.
    Although Claimant’s brief is not a model of clarity, in that it does not
    specifically set forth the questions involved on appeal or provide any substantive
    argument thereon, we nevertheless construe the averments in Claimant’s brief as an
    attempt to assert that her appeal was late due to an administrative breakdown and/or
    non-negligent conduct beyond her control. We note that Claimant raised the
    administrative breakdown issue regarding her non-receipt of the UC Service
    8
    Center’s determination and her untimely appeal therefrom, albeit not in those exact
    words, in her appeal to the Referee, her appeal to the Board, and her petition for
    review to this Court. See C.R. 28, 62-63; see also Claimant’s Ancillary Pet. for Rev.
    filed 4/22/2021. Claimant also raised issues regarding her non-participation in the
    Referee’s hearing, which was held without her on bases that will be discussed infra,
    in her appeal to the Board and her petition for review and brief to this Court. We
    therefore decline to find waiver under these circumstances and will consider the
    averments set forth in Claimant’s brief.
    At the time of the UC Service Center’s determination in this case,
    Section 501(e) of the Law required that a claimant appeal a Department
    determination within 15 days after the notice was mailed to the claimant’s last known
    post office address. 43 P.S. § 821(e). We have previously held that the 15-day
    period “is mandatory and subject to strict application.” Vereb v. Unemployment
    Comp. Bd. of Rev., 
    676 A.2d 1290
    , 1293 (Pa. Cmwlth. 1996). If an appeal from a
    Department determination is not filed within the 15-day period, the determination
    becomes final, and the Board does not have the requisite jurisdiction to consider the
    merits of the matter. 
    Id.
    An untimely appeal may be permitted in limited circumstances. Hessou
    v. Unemployment Comp. Bd. of Rev., 
    942 A.2d 194
    , 198 (Pa. Cmwlth. 2008).
    However, a UC claimant bears a heavy burden to justify an untimely appeal. 
    Id.
     To
    satisfy her burden of proof, the claimant must establish either that the Department
    “engaged in fraudulent behavior or manifestly wrongful or negligent conduct” or
    that “non-negligent conduct beyond [the claimant’s] control caused the delay” in
    filing the appeal. 
    Id.
     Thus, the “[f]ailure to file an appeal within [15] days, without
    an adequate excuse for the late filing, mandates dismissal of the appeal.” 
    Id.
    9
    In this case, the Board found that Claimant’s appeal to the Referee was
    untimely because she did not present good cause for the delay in filing. Indeed, she
    did not present any evidence because she did not participate in the telephone hearing.
    The Board further found that Claimant was responsible for making sure her phone
    would accept the Referee’s call; however, according to the Board, Claimant did not
    suggest in her appeal that she made any attempt at ensuring her phone would not
    block the call. Recently, in O’Leary v. Unemployment Compensation Board of
    Review (Pa. Cmwlth., No. 984 C.D. 2020, filed October 27, 2021), we questioned
    the Board’s authority to hold parties responsible for technological difficulties
    involving their phones and incoming calls.9
    In O’Leary, the employer terminated the claimant’s employment for
    absenteeism and tardiness. The claimant was subsequently awarded UC benefits,
    and the employer appealed. Due to COVID, the in-person hearing before the referee
    was rescheduled to take place telephonically. During the hearing, the referee called
    the claimant’s counsel’s phone number twice, but received a message both times that
    the calls were forwarded to voicemail and the number was not available.10 The
    referee then called the claimant’s cell phone number twice but received the same
    message that the number was not available.11 Despite not being able to reach the
    9
    “[A]n unreported panel decision of this Court issued after January 15, 2008,” may be
    cited “for its persuasive value, but not as a binding precedent.” Section 414(a) of the
    Commonwealth Court’s Internal Operating Procedures, 
    210 Pa. Code § 69.414
    (a). O’Leary is
    cited herein for its persuasive value.
    10
    The referee left a message for the attorney on the second call.
    11
    While we acknowledge the difference between receiving a message (as herein) that a
    party’s phone will not accept calls from numbers with caller ID blocked and a message (as in
    O’Leary) that the number is not available, thus permitting the caller to leave a voicemail message,
    the reasoning in O’Leary is applicable to this case because therein, the Board claimed that the
    claimant’s phone was set up to block unknown numbers.
    10
    claimant or his counsel, the referee proceeded with the hearing with the employer
    and its counsel, and without the claimant or his counsel. During the hearing, the
    referee received a message that the claimant’s counsel had called the referee’s office
    and provided an alternate phone number at which he could be reached. Eventually,
    the referee was able to contact the claimant’s counsel, who advised that the claimant
    contacted counsel via text message stating that he received one voicemail from the
    referee, but that he had not yet received a call for the hearing. The claimant’s counsel
    informed the referee that he provided the wrong phone number to the referee’s
    office, but that the claimant’s phone number was in fact correct. The referee then
    called the claimant’s number a third time and got the same message. Inexplicably,
    counsel’s call with the referee disconnected, and the referee again proceeded with
    the hearing without the claimant or his counsel on the call. Ultimately, the referee
    found in favor of the employer, and the claimant appealed to the Board. 
    Id.,
     slip op.
    at 1-5.
    Before the Board, the claimant asserted that he never received a phone
    call that he was able to answer. The Board remanded the matter and directed the
    referee to conduct a hearing to allow the claimant to explain his failure to participate
    in the hearing and the parties to present additional evidence and/or testimony on the
    merits. During the remand hearing,12 the claimant explained that his cell phone never
    rang, but he did receive voicemails from an unknown number, which appeared to be
    from the referee. The claimant confirmed that he received the hearing notice for the
    first hearing, and further explained that he informed his counsel of the problems he
    experienced. The claimant’s counsel then objected to and moved to strike testimony
    and exhibits offered at the first hearing because the technology issues experienced
    12
    Similar technological issues also occurred during the remand hearing. O’Leary, slip op.
    at 5 n.5.
    11
    at the first hearing were due to non-negligent circumstances. Counsel asserted that
    to permit such evidence violated the claimant’s due process rights. The referee
    overruled the objection and proceeded to receive evidence and testimony on the
    merits.
    Ultimately, the Board affirmed the initial decision of the referee. In
    doing so, the Board first observed that the claimant failed to participate in the hearing
    because his phone did not ring, and thus, it determined that the claimant did not
    establish good cause for his non-participation in the hearing. The Board reasoned
    that the claimant was responsible for his own technology and was in charge of his
    phone and any incoming calls. The claimant then petitioned this Court for review
    of the Board’s order. O’Leary, slip op. at 5-6.
    On appeal, the claimant argued that the Board erred by refusing to
    consider his evidence. We agreed, noting that the claimant was doing exactly what
    he was directed to do, i.e., waiting by his cell phone for the referee’s call. O’Leary,
    slip op. at 7. We further observed that there was no evidence in the record reflecting
    the reason for the failure of the claimant’s cell phone to ring. Rather, the claimant’s
    undisputed testimony showed “he did what he could to remedy the situation ‘in real
    time,’ as the hearing was being conducted in his absence.” 
    Id.
     Also, we noted there
    was no indication why the referee’s call to the claimant’s counsel was dropped; yet,
    after the call ended, the referee made no further attempt to contact counsel. 
    Id.
    Pointedly, we observed, neither the claimant nor his counsel could participate in the
    hearing at that point “because the telephone hearings were arranged in such a way
    that parties and their counsel could not call into the hearing but could only be
    connected when the [r]eferee called them.” 
    Id.,
     slip op. at 7-8.
    In ruling for the claimant, we explained as follows:
    12
    the [Board] does not cite—and our own review of [the
    Board’s] regulations fails to find—any authority for the
    proposition that “[p]arties are responsible for their own
    technology and in charge of their phone and incoming
    calls,” let alone any regulation suggesting that
    technological difficulties of unknown cause can preclude
    a party from having his day in court. Even though an
    administrative tribunal has discretion over how to conduct
    a hearing, there are still “certain fundamental rights that
    must be honored, including the right to a fair hearing in
    accordance with due process of law.” Collins v.
    Unemployment Comp. Bd. of Rev., 
    415 A.2d 145
    , 146 (Pa.
    Cmwlth. 1980).
    O’Leary, slip op. at 8. Further, in rejecting the Board’s assertion that the claimant
    disregarded the notice sent to him and used a cell phone set up to block unknown
    calls, we stated that such was belied by the fact that the claimant received at least
    two voicemail messages from the referee. Moreover, the
    [c]laimant’s undisputed testimony reflect[ed] that he did
    not expect the phone to block calls and was waiting for it
    to ring so that he could be connected. While it [wa]s
    unclear here whether the problem was with [the
    c]laimant’s cell phone or otherwise, the Board’s policy
    which expects the average [UC] claimant to have a
    sophisticated understanding and proficiency in
    program[m]ing technological devices is patently
    unreasonable.
    
    Id.,
     slip op. at 8 n.9 (emphasis added). Based on the foregoing, we held that the
    referee unreasonably deprived the claimant “of his right to present his case because
    he was unable to receive her calls[,]” and that the Board abused its discretion by
    refusing to consider the claimant’s evidence presented at the remand hearing.
    Accordingly, we vacated the Board’s order and remanded the matter to the Board
    13
    “for consideration of the merits . . . on the evidence already adduced.” 
    Id.,
     slip op.
    at 9.
    As in O’Leary, in its brief to this Court, the Board again fails to present
    any authority for finding Claimant was required to ensure her phone did not block
    the Referee’s call. In the present case, prior to the close of the hearing, the Referee
    was informed that Claimant had contacted his office inquiring why she had yet to
    receive a phone call for the hearing. Instead of having office staff inform Claimant
    that the Referee could not reach her on the phone number she provided and asking
    whether Claimant could provide a different number, the Referee went back on the
    record, stating that Claimant had contacted the office but neither provided an
    alternate number at which she could be reached, nor requested a postponement of
    the hearing, after which the Referee closed the record. We are at a loss as to why
    the Referee faulted Claimant for not providing an alternate number in the absence of
    any regulation or other rule requiring as much, as the record does not reflect that
    anyone, including Ms. Mols, informed her that there was a problem with the number
    she provided. Interestingly, the record does reflect that the Referee did have an
    alternate number for Claimant at his disposal, as Claimant’s appeal to the Referee
    listed two phone numbers, one ending in -8763, and another ending in -8576. See
    C.R. 26, 28. Moreover, the suggestion that Claimant could have requested a
    postponement of the hearing is absurd, when it does not appear she was ever
    informed there was a problem at the hearing prior to the close of the record.
    Similar to the claimant in O’Leary, Claimant here “was doing exactly”
    what she was directed to do: “waiting by [her] phone at the appointed time for the
    call from the Referee’s office.” O’Leary, slip op. at 7. The claimant in O’Leary
    notified the referee of the problem through counsel, which we stated was all that
    14
    could be done “to remedy the situation ‘in real time’ . . . .” 
    Id.
     Claimant herein
    contacted the Referee’s office directly and, thus, made a similar attempt to rectify
    the problem “in real time.” As we rejected the Board’s claim in O’Leary that parties
    are responsible for their own technology and in charge of their phone and incoming
    calls, we reject that suggestion in this case and conclude that the Board abused its
    discretion by dismissing Claimant’s appeal because she failed to explain what efforts
    she took to ensure that her phone did not block the Referee’s call.
    Generally, where a claimant has yet to testify regarding her failure to
    participate at a hearing, we would remand to the Board for it to make factual
    findings.   However, in this case, the record before the Referee conclusively
    establishes that Claimant contacted the Referee prior to the conclusion of the
    hearing, asking why she had yet to receive a call. C.R. at 51. It also establishes that
    the Referee did not attempt to contact Claimant, either through his office staff or the
    alternate phone number in his records. Instead, he faulted Claimant for having a
    phone that did not accept calls from blocked numbers and closed the record. As
    such, the evidence of record conclusively establishes that Claimant contacted the
    Referee’s office “in real time,” was apparently never informed that there was an
    issue with her phone, and, like the claimant in O’Leary, was improperly charged
    with being responsible for her own technology and in charge of her phone and any
    incoming calls.
    Accordingly, for the above reasons, we vacate the Board’s order and
    remand this matter to the Board for it to hold a hearing and make findings of fact
    relative to (1) the timeliness of Claimant’s appeal to the Referee, (2) Claimant’s
    allegation that she did not receive the UC Service Center’s determination, and (3)
    15
    whether Claimant’s allegation, if true, warrants nunc pro tunc relief, such that the
    Board must accept the untimely appeal and consider it on its merits.
    __________________________________
    CHRISTINE FIZZANO CANNON, Judge
    16
    IN THE COMMONWEALTH COURT OF PENNSYLVANIA
    Denice L. Walthour,                        :
    Petitioner                :
    :
    v.                             :
    :
    Unemployment Compensation                  :
    Board of Review,                           :   No. 429 C.D. 2021
    Respondent                :
    ORDER
    AND NOW, this 12th day of May, 2022, the March 22, 2021 order of
    the Unemployment Compensation Board of Review is hereby VACATED, and the
    matter is REMANDED to the Board for further proceedings in accordance with the
    attached opinion.
    Jurisdiction relinquished.
    __________________________________
    CHRISTINE FIZZANO CANNON, Judge
    

Document Info

Docket Number: 429 C.D. 2021

Judges: Fizzano Cannon, J.

Filed Date: 5/12/2022

Precedential Status: Precedential

Modified Date: 5/12/2022