Carl Lester Byrd, Jr. v. Appalachian Electric Cooperative ( 2018 )


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  •                                                                                           04/25/2018
    IN THE COURT OF APPEALS OF TENNESSEE
    AT KNOXVILLE
    January 16, 2018 Session
    CARL LESTER BYRD, JR. v. APPALACHIAN
    ELECTRIC COOPERATIVE
    Appeal from the Circuit Court for Jefferson County
    No. 24,369    Deborah C. Stevens, Judge1
    No. E2017-01345-COA-R3-CV
    The trial court dismissed the plaintiff’s claim of outrageous conduct/intentional infliction
    of emotional distress filed against his employer because the plaintiff had previously filed
    a workers’ compensation claim against the employer, seeking compensation for injuries
    arising out of the same incident. The plaintiff has appealed the dismissal of his claim.
    Discerning no reversible error, we affirm the trial court’s judgment of dismissal. We
    decline Appalachian’s request for an award of attorney’s fees, determining that Mr.
    Byrd’s appeal was not frivolous or taken solely for delay.
    Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Circuit Court
    Affirmed; Case Remanded
    THOMAS R. FRIERSON, II, J., delivered the opinion of the court, in which D. MICHAEL
    SWINEY, C.J., and CHARLES D. SUSANO, JR., J., joined.
    Carl Lester Byrd, Jr., New Market, Tennessee, Pro Se.
    W. Stuart Scott, Nashville, Tennessee, for the appellee, Appalachian Electric
    Cooperative.
    OPINION
    I. Factual and Procedural Background
    The plaintiff, Carl Lester Byrd, Jr., filed a complaint on June 17, 2015, in the
    Jefferson County Circuit Court (“trial court”), alleging that the defendant, Appalachian
    Electric Cooperative (“Appalachian”) should be held liable for outrageous conduct and
    1
    Sitting by designation.
    intentional infliction of emotional distress. Mr. Byrd asserted that he had been employed
    by Appalachian since October 14, 1996. The incident giving rise to Mr. Byrd’s
    complaint occurred on June 23, 2014.
    In his complaint, Mr. Byrd alleged that when he reported to work on that date, he
    was instructed to meet with Appalachian’s general manager, Gregory Williams. Upon
    meeting with Mr. Williams and Leslie Strader, Director of Human Resources for
    Appalachian, Mr. Byrd allegedly was asked about his recent marriage to Sherry Clifton,
    who was related to another Appalachian employee. Mr. Williams informed Mr. Byrd that
    his marriage violated Appalachian company policy and instructed Mr. Byrd that he
    needed to resign or face immediate termination. Mr. Byrd claimed that he spent the next
    three hours discussing the issue with Mr. Williams in the conference room and was
    denied the opportunity to call his wife.
    Mr. Byrd averred that after three hours of discussion, Mr. Williams spoke with
    Appalachian’s attorney, who reviewed the policy and determined that there was no
    violation. Mr. Byrd was then allowed to leave the conference room and return to work.
    Mr. Byrd averred that because of this “interrogation” by Mr. Williams, Mr. Byrd
    experienced chest pain, shortness of breath, anxiety, and other symptoms the following
    day, which necessitated a visit to the emergency room. Mr. Byrd stated that he had since
    been diagnosed with post-traumatic stress disorder and other maladies following this
    event and that he had been told by his medical providers not to return to work.
    Mr. Byrd claimed that the actions of Mr. Williams constituted outrageous conduct
    and intentional infliction of emotional distress, which caused Mr. Byrd injury. Mr. Byrd
    sought compensatory and punitive damages in the total amount of $2,000,000.
    On August 24, 2015, Appalachian filed a “Special Motion to Dismiss,” contesting
    the jurisdiction of the trial court. Appalachian asserted that Mr. Byrd had three claims
    pending against Appalachian, including a workers’ compensation claim for injuries
    allegedly arising from the same June 23, 2014 incident. Appalachian contended that
    pursuant to Tennessee Code Annotated § 50-6-108, Mr. Byrd was barred from filing a
    personal injury lawsuit based on the same injury claimed in his prior workers’
    compensation action. Appalachian thus posited that workers’ compensation law provided
    Mr. Byrd’s exclusive remedy for this alleged injury and that his tort action should be
    dismissed.
    On September 11, 2015, Judge Richard Vance entered an order recusing himself
    from this matter. Subsequently, on October 20, 2015, Judge Ben Hooper entered an order
    recusing all of the judges of the Fourth Judicial District. Thereafter, on November 9,
    2
    2015, Justice Sharon Lee of the Tennessee Supreme Court entered an order designating
    Judge Deborah Stevens to preside over this matter.
    On March 29, 2017, the trial court, with Judge Stevens sitting by designation,
    entered an order dismissing Mr. Byrd’s complaint. In this order, the trial court stated in
    pertinent part:
    The Plaintiff alleges that the meeting that gave rise to his claim
    occurred “immediately upon his reporting to work on June 23, 2014” and
    the actions occurred in the conference room of the General Manager. The
    meeting occurred in the presence of the General Manager and the Director
    of Human [Resources] of the Defendant. The Plaintiff alleges that the
    meeting occurred because of an alleged workplace policy violation by
    Plaintiff and, as a result, the General Manager was asking that he resign or
    face termination.
    Every employer and employee subject to the state’s Workers’
    Compensation laws, shall pay and accept compensation for injuries arising
    “primarily out of and in the course and scope of employment without
    regard to fault as a cause of the injury . . .” Tenn. Code Ann. § 50-6-103.
    An injury occurs in the course of employment, when it takes place within
    the period of the employment, at a place where the employee reasonably
    may be, and while the employee is fulfilling work duties or engaged in
    doing something incidental thereto. Gooden v. Coors Technical Ceramic
    Co., 
    236 S.W.3d 351
    (Tenn. 2007).
    While the determination of “in the course of employment” is
    generally a factual issue, the facts of this case are such that no reasonable
    minds could differ. The complaint states that Plaintiff had returned to work
    on that day and the complaint states that he was on the premises of his
    employer and he was in a workplace conference room for a meeting about
    his alleged violation of the defendant’s workplace policy. While the
    Plaintiff was not engaged in the actual performance of his job duties at the
    time of the alleged incident, he was in a meeting incidental to his work
    duties which would include following company policy. As such, it is clear
    that the Plaintiff was in the course and scope of his employment and would
    be subject to the workers’ compensation laws unless an exception applies.
    The courts in Tennessee have created an exception to the exclusivity
    rule for intentional torts committed by an employer. The “intent” necessary
    to avoid the exclusivity provision is discussed at length in the case of
    3
    Valencia v. Freeland and Lemm Const. Co., 
    108 S.W.3d 239
    (Tenn. 2003).
    In Valencia, an employee died in the course of his employment. The
    employer had, on prior occasions, been cited for failure to comply with
    safety regulations. The employee died while he was working in an open
    construction trench that collapsed and buried the employee alive. The
    employer was found to have violated safety regulations designed to ensure
    that trenches would not collapse. Prior to the employee’s death, the
    employer had been specifically cited for failure to comply with safety
    regulations in the construction of trenches. In reviewing this case, the
    Supreme Court found that the safety violations of the employer resulted in
    the trench collapse, causing the death of the employee. The employee filed
    both a tort claim and a workers’ compensation claim.
    The employer in Valencia, filed a motion to dismiss based on the
    exclusivity of Workers’ Compensation. The next of kin of the deceased
    employee argued that the employer’s repeated violation of safety standards
    was “substantially certain” to cause death. 
    Valencia, 108 S.W.3d at 240
    .
    The trial court found that the conduct was not proof of “actual intent” to
    injure the employee. The case was appealed and the Court of Appeals
    affirmed the trial court. When the case was appealed to the Supreme Court,
    the Court chose to address the issue of “whether the judicially-created
    exception to the exclusive remedy requirement, ‘actual intent’ should be
    broadly interpreted to include an employer’s conduct that is ‘substantially
    certain’ to cause injury or death.[”] 
    Id. The Supreme
    Court concluded that
    “proof of actual intent goes beyond that sufficient to prove gross negligence
    or even criminal negligence.” 
    Id. at 242-243.
    The Court found that
    traditional tort law definitions of intent were not applicable to workers’
    compensation. “[T]he definition of actual intent is the actual intent to
    injure the employee.” 
    Id. at 243.
    Finally, the Court concluded that it could
    not extend the actual intent exception to conduct that made injuries
    substantially certain. In the Valencia case, the Court found that the
    amended complaint did not allege facts showing that the employer actually
    intended to injure the employee and therefore the trial court properly
    dismissed the action. 
    Id. This Court
    has carefully reviewed the complaint filed by the Plaintiff
    in this matter. Plaintiff alleges that as a “direct and proximate result of the
    three-hour interrogation regarding the Plaintiff’s employment status,
    Plaintiff has developed a serious mental injury . . .” Plaintiff further alleges
    that AEC, through the actions of its general manager and director of human
    resources, engaged in conduct that was “intentional and reckless and that
    4
    such conduct was so outrageous that it cannot be tolerated by civilized
    society.” The allegations in the subject complaint are grounded in the
    traditional definition of tort law for a claim of intentional infliction of
    emotional distress/outrageous conduct or a claim for punitive damages.
    Nowhere in the complaint does the Plaintiff assert facts that the employer
    acted with actual intent to cause him injury sufficient to remove this case
    from the exclusive remedy provision for workers’ compensation within the
    guidelines set forth in Valencia. While Rule 8 of the Tennessee Rules of
    Civil Procedure allows for a liberal pleading standard, the complaint must
    state actual facts to support the claim. Courts are not required to accept
    “legal conclusions” couched as facts. Riggs v. Burson, 
    941 S.W.2d 44
    , 47-
    48 (Tenn. 1997). As such, the motion to dismiss should be granted.
    (Internal citations to record omitted.) Thereafter, because neither party received notice of
    entry of the March 29, 2017 order, the trial court entered an agreed order amending the
    dismissal order’s date of entry to June 7, 2017. Mr. Byrd timely filed a notice of appeal.
    II. Issues Presented
    Although Mr. Byrd’s appellate brief does not contain a statement of the issues, he
    clearly takes issue with the trial court’s dismissal of his tort claim.2 Appalachian has
    presented three issues for our review, which we have restated slightly:
    1.      Whether the trial court erred by granting Appalachian’s motion to
    dismiss.
    2.      Whether Mr. Byrd has unfairly utilized his pro se status in this
    matter.
    2
    On appeal, Mr. Byrd has filed a principal brief, consisting in part of a narrative-style “Statement of the
    Case” and “Statement of Facts,” with neither section containing any citations to the appellate record. Mr.
    Byrd’s brief also contains a “Summary of Argument,” which essentially sets forth another recitation of
    the facts and includes arguments that are conclusory and unsupported by legal authority. Mr. Byrd’s brief
    contains no statement of issues, table of contents, table of authorities, or any other sections required by
    Tennessee Rule of Appellate Procedure 27 or Tennessee Court of Appeals Rule 6. “Courts have routinely
    held that the failure to make appropriate references to the record and to cite relevant authority in the
    argument section of the brief as required by Rule 27(a)(7) constitutes a waiver of the issue.” Bean v.
    Bean, 
    40 S.W.3d 52
    , 55 (Tenn. Ct. App. 2000), perm. app. denied (Tenn. Feb. 26, 2001). However, this
    Court can make the determination to suspend the requirements of the rules in a given case. 
    Id. at 54.
    We
    therefore determine that the rules should be suspended in this matter so that we may address the merits of
    this appeal.
    5
    3.     Whether Mr. Byrd’s appeal is frivolous such that Appalachian
    should be entitled to attorney’s fees on appeal.
    III. Standard of Review
    When reviewing the trial court’s dismissal of a complaint pursuant to Tennessee
    Rule of Civil Procedure 12, we must consider only the legal sufficiency of the complaint.
    See Trau-Med of Am., Inc. v. Allstate Ins. Co., 
    71 S.W.3d 691
    , 696 (Tenn. 2002). As our
    Supreme Court has explained:
    A Rule 12.02(6) motion to dismiss only seeks to determine whether
    the pleadings state a claim upon which relief can be granted. Such a
    motion challenges the legal sufficiency of the complaint, not the strength of
    the plaintiff’s proof, and, therefore, matters outside the pleadings should
    not be considered in deciding whether to grant the motion. In reviewing a
    motion to dismiss, the appellate court must construe the complaint liberally,
    presuming all factual allegations to be true and giving the plaintiff the
    benefit of all reasonable inferences. It is well-settled that a complaint
    should not be dismissed for failure to state a claim unless it appears that the
    plaintiff can prove no set of facts in support of his or her claim that would
    warrant relief. Great specificity in the pleadings is ordinarily not required
    to survive a motion to dismiss; it is enough that the complaint set forth “a
    short and plain statement of the claim showing that the pleader is entitled to
    relief.” White v. Revco Disc. Drug Ctrs., Inc., 
    33 S.W.3d 713
    , 718 (Tenn.
    2000) (citing Tenn. R. Civ. P. 8.01).
    
    Id. (other internal
    citations omitted).
    In reviewing pleadings, we “must give effect to the substance, rather than the form
    or terminology of a pleading.” Stewart v. Schofield, 
    368 S.W.3d 457
    , 463 (Tenn. 2012)
    (citing Abshure v. Methodist Healthcare-Memphis Hosp., 
    325 S.W.3d 98
    , 104 (Tenn.
    2010)). We note also that pleadings “prepared by pro se litigants untrained in the law
    should be measured by less stringent standards than those applied to pleadings prepared
    by lawyers.” 
    Stewart, 368 S.W.3d at 462
    (citing Carter v. Bell, 
    279 S.W.3d 560
    , 568
    (Tenn. 2009); Hessmer v. Hessmer, 
    138 S.W.3d 901
    , 903 (Tenn. Ct. App. 2003); Young
    v. Barrow, 
    130 S.W.3d 59
    , 63 (Tenn. Ct. App. 2003)). Parties proceeding without benefit
    of counsel are “entitled to fair and equal treatment by the courts,” but we “must not
    excuse pro se litigants from complying with the same substantive and procedural rules
    that represented parties are expected to observe.” See Hessmer v. Hessmer, 
    138 S.W.3d 901
    , 903 (Tenn. Ct. App. 2003).
    6
    IV. Propriety of Dismissal
    On appeal, Mr. Byrd takes issue with the trial court’s dismissal of his claim
    pursuant to Tennessee Rule of Civil Procedure 12. Appalachian contends that the
    dismissal was proper based on the exclusivity provision contained within the workers’
    compensation statutory scheme, which is codified at Tennessee Code Annotated § 50-6-
    108(a) (2014). This statute provides in pertinent part:
    The rights and remedies granted to an employee subject to this chapter, on
    account of personal injury or death by accident, including a minor whether
    lawfully or unlawfully employed, shall exclude all other rights and
    remedies of the employee, the employee’s personal representative,
    dependents or next of kin, at common law or otherwise, on account of the
    injury or death.
    Our Supreme Court has interpreted this statutory section as mandating that
    workers’ compensation be considered “the exclusive remedy for an employee who is
    injured during the course and scope of his employment, meaning the employee is
    precluded from seeking tort damages for the injury.” See Valencia v. Freeland & Lemm
    Constr. Co., 
    108 S.W.3d 239
    , 242 (Tenn. 2003) (citing Liberty Mut. Ins. Co. v.
    Stevenson, 
    368 S.W.2d 760
    (1963)). The High Court recognized, however, that an
    exception to this rule exists when the employer commits an intentional tort against the
    employee. See 
    Valencia, 108 S.W.3d at 242
    ; see also Rodgers v. GCA Servs. Grp., Inc.,
    No. W2012-01173-COA-R3-CV, 
    2013 WL 543828
    , at *4 (Tenn. Ct. App. Feb. 13, 2013)
    (reiterating that workers’ compensation law is the exclusive remedy for an employee
    injured during the course and scope of her employment unless the employee can show
    that the employer intended to actually injure her). “The theoretical basis for this
    exception is that the employer cannot allege an accident when he has intentionally
    committed the act.” Rodgers, 
    2013 WL 543828
    , at *4.
    In order for the exception to apply, the employee must be able to prove that the
    employer acted with “actual intent” to injure the employee. See 
    Valencia, 108 S.W.3d at 242
    . As this Court has further explained:
    Cases applying the “actual intent” requirement illustrate that this is a
    “narrow exception” to the exclusive remedy provision of the workers’
    compensation act. Coltraine v. Fluor Daniel Facility Servs. Co., No.
    01A01-9309-CV-00419, 
    1994 WL 279964
    , at *2 (Tenn. Ct. App. W.S. Jun.
    22, 1994). Our Supreme Court was asked to expand the scope of the
    exception, to include a broader definition of “actual intent,” in Valencia v.
    Freeland & Lemm Constr. Co., 
    108 S.W.3d 239
    , 240 (Tenn. 2003). In that
    7
    case, a construction worker was working in an open construction trench,
    which collapsed and buried him alive, causing his death. 
    Id. at 241.
    Safety
    regulations required that companies using construction trenches either slope
    the sides of the trenches or use “trench-boxes” to ensure that the trenches
    did not collapse, but this employer did neither, although trench boxes were
    available and on-site. The employer had been cited twice for violating
    these regulations before the accident at issue, but in spite of the citations, it
    continued to construct trenches that were neither sloped nor reinforced.
    The employer also failed to provide a stairway, ladder, ramp or other safe
    means of egress from the trench, which was another violation of safety
    standards. The collapse that killed the worker was “likely” a result of these
    safety violations. The worker’s next of kin filed a tort suit against the
    employer, asserting claims for intentional misrepresentation, negligence,
    strict liability, wrongful death and assault. The complaint alleged that the
    employer “acted with the ‘actual intent’ to injure [the worker].” 
    Id. Nevertheless, the
    trial court granted the employer’s motion to dismiss the
    tort claims, finding that although the complaint “indicated that the
    employer’s conduct was ‘substantially certain’ to cause death, . . . the
    employer’s conduct was not indicative of an ‘actual intent’ to injure [the
    worker].” 
    Id. On appeal
    to the Supreme Court, the plaintiffs argued that
    “actual intent” should be broadly interpreted to include an employer’s
    conduct that was “substantially certain” to cause injury or death, but the
    Court disagreed. The Court explained the reason for the “seemingly strict”
    rule requiring “actual intent” to injure:
    The Workers’ Compensation Law takes away from the
    employee his common law rights and gives him others, on the
    guarantee that these substituted rights shall be generously
    awarded, both for foregoing his common law rights and in
    consideration of the obligations of his employer to keep his
    employee from becoming a public charge. The legislature
    has made the rights of the employee and the employer the
    exclusive remedy. Those who accept benefits under an act of
    this kind must likewise take the burdens.
    
    Id. at 243
    (quoting King [v. Ross Coal Co., Inc.,] 684 S.W.2d [617,] 619
    [(Tenn. Ct. App. 1984)]) (citations omitted). The Court also explained the
    parameters of the “actual intent” requirement and the Court’s reasons for
    rejecting the broad interpretation suggested by Plaintiffs:
    8
    The court in Mize explained the reason for this exception as:
    Since the legal justification for the common-law
    action is the nonaccidental character of the
    injury from the defendant employer’s
    standpoint, the common law liability of the
    employer cannot be stretched to include
    accidental injuries caused by the gross, wanton,
    wilful,      deliberate,    intentional,   reckless,
    culpable, or malicious negligence, breach of
    statute, or other misconduct of the employer
    short of general intentional injury . . . . Even if
    the alleged conduct goes beyond aggravated
    negligence, and includes such elements as
    knowingly permitting a hazardous work
    condition to exist, knowingly ordering claimant
    to perform an extremely dangerous job, wilfully
    and unlawfully violating a safety statute, this
    still falls short of the kind of actual intention to
    injure that robs the injury of accidental
    character. 
    [King,] 684 S.W.2d at 619
    .
    Mize [v. Conagra, Inc.], 734 S.W.2d [334,] 336 [(Tenn. Ct.
    App. 1987)] (alteration in original). Further, proof of actual
    intent goes beyond that sufficient to prove gross negligence or
    even criminal negligence. Gonzales v. Alman Constr.
    Co., 
    857 S.W.2d 42
    , 45 (Tenn. Ct. App. 1993)[.]
    Plaintiff contends that public policy requires us to hold
    that when an employer acts in a manner substantially certain
    to cause death or injury it acts intentionally and such action
    falls within the intentional tort exception. While the
    traditional definition of intent used in tort law denotes the
    tortfeasor’s desire to cause the consequences of his or her
    actions or the belief that the consequences are substantially
    certain to result from those actions, Hodges v. S.C. Toof &
    Co., 
    833 S.W.2d 896
    , 901 (Tenn. 1992), that definition is not
    applicable in workers’ compensation cases. 
    Gonzales, 857 S.W.2d at 45
    . Rather, the definition of actual intent is the
    actual intent to injure the employee. 
    King, 684 S.W.2d at 619
    .
    9
    ....
    We would radically depart from precedent were we to hold
    that an employer is exposed to tort liability if its conduct
    made injury substantially certain. This we cannot do. The
    statute at issue here, as judicially interpreted, mandates that
    the Workers’ Compensation Law provides the exclusive
    remedies for all injuries occurring to an employee by way of
    accident during the course of and in the scope of employment,
    unless “actual intent” is alleged. This is the majority rule.
    See 6 Larson’s Workers’ Compensation Law § 103.03 (2001).
    
    Id. at 242-243.
    The Valencia Court ultimately held that “workers’
    compensation is an employee’s exclusive remedy unless the employee can
    show that the employer actually intended to injure the employee. Proof of
    gross or criminal negligence is insufficient in this regard.” 
    Id. at 243.
           Applying these principles to the complaint filed on behalf of the deceased
    construction worker, the Court held that the trial court properly granted the
    employer’s motion to dismiss, despite the fact that the complaint alleged
    that the employer “acted with the ‘actual intent’ to injure [the worker],”
    because, according to the Court, “the amended complaint [did] not allege
    facts showing that the employer actually intended to injure the employee.”
    
    Id. (emphasis added).
    Rodgers, 
    2013 WL 543828
    , at *4-6 (footnote omitted). In Rodgers, the plaintiffs alleged
    that the decedent had been intentionally and recklessly exposed to harmful mold by her
    employer, resulting in her death. See 
    id. at *6.
    This Court affirmed the trial court’s
    dismissal of the claim based on the exclusivity of the decedent’s workers’ compensation
    remedy, determining that the plaintiffs had failed to allege facts demonstrating an actual
    intent of the employer to injure the decedent employee. See 
    id. at *9.
    This Court further examined the issue of “actual intent” in John Doe v. Walgreens
    Co., No. W2009-02235-COA-R3-CV, 
    2010 WL 4823212
    , at *9 (Tenn. Ct. App. Nov. 24,
    2010), wherein the plaintiff employee alleged that she was injured when other employees
    accessed her prescription history in the company database without any medical or legal
    justification and were able to confirm her non-disclosed, HIV-positive status therefrom.
    Those employees then discussed the plaintiff’s medical status with other employees and
    with the plaintiff’s fiancé. This Court analyzed these facts pursuant to the “actual intent”
    test from Valencia, stating:
    10
    Appellees argue that the Does’ Complaint fails to specify that Appellees’
    actual intent was to injure Ms. Doe. We note that at no point in their
    Complaint, do the Does allege that the injuries occurred “by accident.”
    Tenn. Code Ann. § 50-6-102(12). Rather, the Complaint clearly avers that
    the injury (i.e., the dissemination of Ms. Doe’s HIV status, and the direct
    fallout therefrom) occurred as a result of Ms. Ghoston “deliberately
    access[ing] Walgreens’ database,” and as a result of Dr. Saxton’s telephone
    call to Ms. Doe’s fiancé. The Does aver that both of these actions were
    made “without medical or legal justification, and without [] being job
    related or a business necessity.” As noted above, in reviewing a trial
    court’s ruling on a motion to dismiss based on Rule 12.02(6), we must
    liberally construe the pleadings, presuming all factual allegations are true
    and drawing all reasonable inferences in favor of the complainant. See Tigg
    [v. Pirelli Tire Corp.], 232 S.W.3d [28,] 31 [(Tenn. 2007)]; see
    also Kincaid v. South Trust Bank, 
    221 S.W.3d 32
    , 37 (Tenn. Ct. App.
    2006). Based upon the foregoing factual allegations, we can reasonably
    infer that the alleged injuries arose from the deliberate acts of Dr. Saxton
    and Ms. Ghoston and not as a result of any accidental discovery or
    dissemination of Ms. Doe’s prescription records. Further, because these
    deliberate acts lacked any medical, legal, business, or job related
    justification, it is reasonable to infer that they were made with the actual
    intent to injure the Appellants.
    John Doe, 
    2010 WL 4823212
    , at *9. Therefore, in John Doe, actual intent to injure was
    inferred from the nature of the co-employee’s acts and the lack of justification for same.
    
    Id. This Court
    ultimately concluded, however, that the plaintiff’s injuries arose because
    she was a customer of Walgreen’s rather than in the course of her employment at
    Walgreen’s, such that the workers’ compensation statutes would not apply. 
    Id. at *11.
    In the case at bar, Mr. Byrd generally alleged that Appalachian’s agents engaged
    in “intentional and reckless” conduct with regard to certain actions taken on the date in
    question, but he did not allege facts showing that these agents actually intended that he be
    injured by their actions. See 
    Valencia, 108 S.W.3d at 243
    . Moreover, according to Mr.
    Byrd’s complaint, the actions taken by his supervisors were related to an alleged violation
    of company policy, establishing that the agents possessed a business- or job-related
    justification for their actions. As such, it would be inappropriate to infer actual intent to
    injure in this situation. See, e.g., John Doe, 
    2010 WL 4823212
    , at *9. We therefore
    affirm the trial court’s dismissal of Mr. Byrd’s claims based on the exclusivity of his
    workers’ compensation remedy.
    11
    V. Mr. Byrd’s Pro Se Status
    Appalachian asserts that Mr. Byrd has “improperly tried to manipulate the court
    system” in order to attack Appalachian. Appalachian further argues that Mr. Byrd’s
    baseless claims should not be excused by his pro se status. Appalachian appears to
    utilize this argument as a segue into its next issue regarding frivolous appeal. We will,
    therefore, address this issue in the following section.
    VI. Frivolous Appeal
    Appalachian asserts that this appeal is frivolous because the law regarding
    workers’ compensation is well settled and Mr. Byrd maintains no reasonable chance of
    success in this Court. Appalachian thus contends that this Court should award damages
    to it pursuant to Tennessee Code Annotated § 27-1-122 (2017), which provides:
    When it appears to any reviewing court that the appeal from any court of
    record was frivolous or taken solely for delay, the court may, either upon
    motion of a party or of its own motion, award just damages against the
    appellant, which may include, but need not be limited to, costs, interest on
    the judgment, and expenses incurred by the appellee as a result of the
    appeal.
    We recognize that Mr. Byrd is a pro se litigant and respect his decision to proceed
    self-represented. With regard to self-represented litigants, this Court has explained that
    “[p]ro se litigants who invoke the complex and sometimes technical procedures of the
    courts assume a very heavy burden.” Irvin v. City of Clarksville, 
    767 S.W.2d 649
    , 652
    (Tenn. Ct. App. 1988), perm. app. denied (Tenn. Jan. 3, 1989). Having thoroughly
    reviewed Mr. Byrd’s pleadings and the law applicable to this matter, we determine that
    this appeal was not frivolous or taken solely for delay. We therefore decline to award
    attorney’s fees to Appalachian.
    VII. Conclusion
    For the foregoing reasons, we affirm the trial court’s dismissal of Mr. Byrd’s
    claim. We decline to award attorney’s fees to Appalachian. This case is remanded to the
    trial court for collection of costs assessed below. Costs on appeal are assessed to the
    appellant, Carl Lester Byrd, Jr.
    _________________________________
    THOMAS R. FRIERSON, II, JUDGE
    12