David H. McCord v. HCA Health Services of Tennessee, Inc. ( 2015 )


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  •                 IN THE COURT OF APPEALS OF TENNESSEE
    AT NASHVILLE
    November 21, 2014 Session
    DAVID H. MCCORD v. HCA HEALTH SERVICES OF TENNESSEE, INC.
    Appeal from the Circuit Court for Davidson County
    No. 13C291    Carol Soloman, Judge
    No. M2014-00142-COA-R3-CV - Filed April 27, 2015
    A hospital instituted a review of an orthopaedic surgeon’s removal of spinal hardware from
    patients within one year of implantation; the review resulted in a peer review proceeding
    under the hospital’s bylaws and the eventual revocation of the doctor’s surgical privileges.
    The doctor filed suit for breach of contract, defamation, common law and statutory
    disparagement, and intentional interference with business relationships, arising out of the
    revocation of his surgical privileges. Upon the hospital’s motion to dismiss all claims for
    failure to state a claim for relief, the court dismissed the breach of contract claims. The
    hospital subsequently moved to dismiss the remaining claims for lack of subject matter
    jurisdiction or, in the alternative for summary judgment; the court granted the motion to
    dismiss and denied summary judgment. Doctor appeals the dismissal of his claims; hospital
    appeals the denial of its motion for summary judgment. We affirm the dismissal of the
    breach of contract claims and reverse the dismissal of the tort claims for lack of subject
    matter jurisdiction; we hold that the hospital is entitled to summary judgment on the
    remaining claims and dismiss the case.
    Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Circuit Court Affirmed in
    Part and Reversed in Part; Case Dismissed
    R ICHARD H. D INKINS, J., delivered the opinion of the court, in which A NDY D. B ENNETT and
    W. N EAL M CB RAYER, JJ., joined.
    C. Bennett Harrison, Jr., Jennifer M. Lankford, Dan Warlick and John D. Kitch, Nashville,
    Tennessee, for the appellant, David H. McCord, M. D.
    C. J. Gideon, Jr. and Mark Hammervold, Nashville, Tennessee, for the appellee, HCA Health
    Services of Tennessee, Inc., d/b/a Centennial Medical Center.
    OPINION
    I. F ACTUAL B ACKGROUND1
    This appeal arises from a suit filed by Dr. David McCord, an orthopedic surgeon who
    held spinal surgery privileges at Centennial Medical Center (“Centennial”), against HCA
    Health Services of Tennessee, Inc. (“HCA”), which owns and operates Centennial, to redress
    the revocation of his surgical privileges. Dr. McCord was granted privileges to perform
    spinal surgery at Centennial in 1991, and by 2010, received privileges to perform surgery to
    implant hardware into patients to secure the bony structures of the spine.
    In 2010, Ilene Marshall, an administrative quality coordinator for the departments of
    surgery, anesthesia and ophthalmology, was assigned to collect data regarding patients who
    had spinal hardware removed within one year of placement and to look for any “hardware
    failure” in connection with the removals. The data she collected showed that Dr. McCord
    had 19 patients whose spinal hardware was removed within one year of implantation and that
    none of the patients had any “hardware failure.” Dr. Michael Schlosser, the Chief of Surgery
    at Centennial, was subsequently asked to review the patient files to determine the
    appropriateness, propriety and necessity of the 19 surgeries.
    In May 2011, Dr. McCord met with Dr. F. J. Campbell, Centennial’s Chief Medical
    Officer, who told him that the 19 cases “represented and divulged problems with [his]
    practice”; the renewal of Dr. McCord’s surgical privileges was also discussed. Centennial
    then sent the files to a physician in Oregon for outside review; at Dr. McCord’s request, the
    files were also sent to an orthopedic surgeon in California.
    Thereafter, pursuant to its Medical Staff Bylaws2 , Centennial’s Medical Executive
    Committee (“MEC”) appointed an ad hoc committee comprised of Dr. Schlosser, Dr. Roger
    Passmore, an orthopedic surgeon specializing in foot and ankle surgery, and Dr. Brandon
    1
    The recitation of facts is derived primarily from the allegations in the complaint unless otherwise
    noted. Because the case was resolved in part on a Tenn. R. Civ. P. 12.02(6) motion to dismiss, we treat the
    allegations of the complaint as true. Cullum v. McCool, 
    432 S.W.3d 829
    , 832 (Tenn. 2013).
    2
    In their briefs on appeal, the parties at various points cite to bylaws which were attached as Exhibits
    3 and 4 to the complaint; the bylaws in the exhibits are not the same, and there are differences in the
    numbering of some sections. For sake of consistency, in this opinion we shall refer to the bylaws which were
    attached as Exhibit 4 to the complaint.
    -2-
    Downs, Chief of Orthopedic Surgery, to investigate Dr. McCord.3 On June 6, 2011, the
    MEC met with Dr. McCord and informed him that his “hardware removal rate within one
    year of implantation was 7.5% and that the next highest rate of the approximately one dozen
    surgeons who performed the same or similar surgery at Centennial was 1.5%.”
    On October 13, 2011, pursuant to Section 6.3 of the bylaws, Dr. John Wilters,
    President of the Medical Staff and Chairman of the MEC, sent Dr. McCord a letter reporting
    that the MEC had met and reviewed the ad hoc committee’s report and recommendation
    regarding his privileges; the letter stated that Dr. McCord’s privileges were suspended and
    that a follow-up letter would provide a summary of his rights under the fair hearing process.
    On October 19, Dr. Wilters sent a letter to Dr. McCord which detailed his rights under the
    bylaws and the reasons for the adverse action. On October 27, Dr. McCord sent a letter to
    Thomas L. Herron, CEO of Centennial, requesting a hearing to contest the suspension and
    recommendation for permanent revocation of his privileges; on December 9, Centennial
    notified Dr. McCord by letter that a hearing would be held on January 9, 2012.4
    On January 4, 2012, Dr. McCord, through his counsel, sent a letter to counsel for
    Centennial memorializing their conversation on January 3, wherein his counsel was advised
    of the names of the hearing panel members; the letter questioned the impartiality of the
    hearing panel and asked that the hearing be postponed due to insufficient time to prepare for
    3
    Section 6.5.1.1. of the bylaws provides:
    When a question involving clinical competence or professional conduct is referred to, or
    raised by the Medical Executive Committee, the Medical Executive Committee shall
    review the matter and determine whether to conduct an investigation or to direct the matter
    to be handled pursuant to another policy, such as the;[sic] practitioner health issues
    policy;[sic] peer review policy, or to proceed in another manner. In making this
    determination, the Medical Executive Committee may discuss the matter with the
    individual. An investigation shall begin only after a formal determination by the Medical
    Executive Committee to do so.
    4
    The December 9 letter also apprised Dr. McCord of the witnesses that Centennial planned to call
    at the hearing, of further concerns with his practice, and of his rights with respect to the hearing. The letter
    advised Dr. McCord that his personal presence was required and that he risked forfeiting his right to the
    hearing if he failed to appear without good cause.
    -3-
    Centennial’s witnesses.5 On January 9, counsel for Dr. McCord sent a letter to Dr. Geoffrey
    Smallwood, the chairman and presiding officer of the hearing panel, stating in pertinent part:
    After serious consideration, Dr. McCord has determined that he would not
    want to practice at Centennial based upon what he perceives to be a hostile
    environment toward him.
    Dr. McCord further is of the opinion that he simply cannot get a “fair” hearing
    based upon information we have obtained in preparation for tonight’s hearing,
    and he does not wish to incur the extra expense of going through the charade
    of presenting a case when the conclusion has already been agreed upon by the
    MEC. Accordingly, you are advised that Dr. McCord will not attend or
    participate in the fair hearing process at Centennial Medical Center. I wanted
    to let you know as soon as possible following his decision so that you could
    make whatever arrangements or inform those individuals involved to avoid
    further disruption of their schedules.
    The hearing proceeded as scheduled before a panel consisting of Dr. Smallwood, Dr.
    Mark Christoferson, a pediatric orthopedic surgeon, and Dr. Mark Flora, a urologist6 ; Dr.
    McCord did not attend. Centennial presented the testimony of Dr. Schlosser, Ms. Marshall,
    and Dr. Michael Metzman, a neuroradiologist, along with several exhibits; the panel
    approved the MEC’s recommendation to suspend and permanently revoke Dr. McCord’s
    5
    With respect to the asserted impartiality of the hearing panel, the letter stated:
    With that large a group to pick from, we have somehow managed to choose three which
    include (1) a surgeon who does all the opening and closing for Drs. Berkman and
    Schlosser, with whom David has some history, who has refused to work with David when
    requested to do so, and who is partners with a physician who is married to Mr. Gideon’s
    partner; (2) another surgeon who was involved in the summary suspension of Dr. McCord
    based upon a charting matter; and (3) Dr. McCord’s college roommate who has also been
    represented in the past, I believe, by Mr. Gideon. All we are looking for is a panel who
    is unbiased and who has no dealings or connections, whether good or bad, with Dr.
    McCord.
    The letter also stated that counsel for Dr. McCord did not receive the December 9, 2011 letter setting the
    hearing date until December 12 and had not had adequate time to discuss the issues with experts due to the
    holidays.
    6
    In the January 4 letter, Dr. McCord took issue with the hearing panel which was composed of Drs.
    Polk, Cristoferson, and Smallwood. Dr. Polk was subsequently removed and replaced with Dr. Flora prior
    to the hearing. No explanation is given in the record for Dr. Polk’s removal or for the retention of the other
    doctors.
    -4-
    surgical privileges.7 Centennial’s Board of Trustees affirmed the MEC’s recommendation
    on February 23. On March 2, Centennial submitted an “Adverse Action Report” to the
    National Practitioner Data Bank (“NPDB”), which reported the following relative to Dr.
    McCord:
    Practitioner first came under scrutiny in June 2011 after evaluation of the
    practitioner’s professional performance revealed concerns over the number of
    spinal surgery patients returning to the operating room within twelve months
    of the date of their original fusion procedure. An investigation was conducted
    by an ad hoc committee and the findings presented to the Medical Executive
    Committee. The MEC decided to summarily suspend the practitioner’s
    privileges as of October 13, 2011 and recommend termination of the
    practitioner’s medical staff membership. A fair hearing was conducted to
    consider the practitioner’s appeal of the MEC’s recommendation. The hearing
    committee found that the practitioner had a pattern of performing spine
    surgeries on patients for whom surgery is not indicated. The hearing
    committee approved the MEC’s recommendation after affirming that the
    recommendation had a substantial factual basis and it was not arbitrary,
    unreasonable, or capricious. The Board of Trustees affirmed the MEC’s
    recommendation on February 23, 2012.
    On January 18, 2013, Dr. McCord filed a complaint against Centennial8 asserting
    causes of action for breach of contract for violating the bylaws and failing to follow them in
    good faith, defamation, common law and statutory disparagement, and intentional
    interference with existing and prospective business relationships. He also sought a
    declaration that Centennial unjustifiably revoked his privileges and injunctive relief,
    specifically, reinstatement of his privileges and that Centennial be required to report his
    reinstatement to the NPDB.
    Centennial moved to dismiss Dr. McCord’s claims on the ground that the complaint
    failed to state a claim for relief pursuant to Tenn. R. Civ. P. 12.02(6). On May 10 and 21,
    2013, the court held a hearing on Centennial’s motion and on June 27 entered an order
    7
    A transcript of the hearing was referenced in the complaint and attached as Exhibit 10; the
    transcript was not included in the record on appeal. Our recitation of what transpired at the hearing is taken
    from Exhibit 11 to the complaint, the Fair Hearing Committee Report.
    8
    Dr. McCord’s complaint lists “HCA Health Services of Tennessee, Inc. d/b/a Centennial Medical
    Center” as the Defendants. Because the peer review proceeding took place at the direction of Centennial’s
    MEC, we will refer to the Defendants collectively as Centennial.
    -5-
    dismissing the breach of contract claims; the court denied the motion as to the remaining
    claims, stating that it needed more information before ruling.
    Centennial thereafter filed a motion to dismiss the remaining claims for lack of subject
    matter jurisdiction pursuant to Tenn. R. Civ. P. 12.02(1) on the ground that Dr. McCord
    failed to exhaust his administrative remedies prior to filing the action or, alternatively, for
    summary judgment; the court granted the Rule 12.02(1) motion. The court also denied
    Centennial’s motion for summary judgment on the basis that there was a genuine issue of
    material fact as to whether the NPDB report was false and made with knowledge of its
    falsity. On appeal, Centennial argues that, if we determine that dismissal under Rule
    12.02(1) was inappropriate, it is entitled to summary judgment on Dr. McCord’s remaining
    claims.
    Dr. McCord raises the following issues on appeal:
    1.   Whether the trial court improperly made findings of fact in granting
    Centennial’s motion to dismiss on the pleadings and therefore erred in
    dismissing Dr. McCord’s breach of contract claims by finding that Dr.
    McCord waived those claims as a matter of law?
    2.   Whether the trial court erred in dismissing Dr. McCord’s claims of
    defamation, common law disparagement, disparagement under the
    Tennessee Consumer Protection Act, and intentional interference with
    business relationships for lack of the subject matter jurisdiction by finding
    that Dr. McCord must exhaust certain administrative remedies in order to
    advance those claims against Centennial?
    II. D ISCUSSION
    A.) Breach of Contract Claims
    The trial court dismissed the breach of contract claims, Counts I and II, pursuant to
    Tenn. R. Civ. P. 12.02(6), the purpose of which is to determine whether the complaint states
    a claim upon which relief can be granted. In Count I, Dr. McCord alleged that Centennial
    violated its bylaws, thus breaching its contract with him, by: not following the proper
    procedures prior to suspending his privileges and doing so without sufficient information that
    there was a quality of care concern or harm to any of his patients; failing to state the reasons
    for his suspension with enough specificity to allow a response; allowing counsel for the MEC
    to select the hearing panel, represent the MEC at the hearing, and act as a “legal consultant”
    to Centennial; failing to respond to his challenges to the hearing panel’s composition and to
    his request to postpone the hearing; giving inadequate time to prepare for additional
    -6-
    witnesses at the hearing; failing to send the hearing committee report within 30 days of the
    hearing; “raising the issue as to previous hearings that were confidential under the bylaws” 9 ;
    acting in bad faith during the peer review process; and acting in bad faith by revoking his
    privileges without due process. Count II alleged that Centennial failed to carry out its
    obligations under the bylaws in good faith.10
    Centennial moved to dismiss Dr. McCord’s complaint on the grounds that Centennial
    was immune from liability under the Health Care Quality Improvement Act (“HCQIA”), 42
    U.S.C. § 11101, et seq.; that Dr. McCord voluntarily waived his claims by failing to attend
    the fair hearing on January 9, 2012; that the claim for breach of contract was time-barred and
    “fail[ed] to plead facts demonstrating substantial non-compliance with the applicable
    bylaws”; that the claim for defamation was time-barred and failed to plead facts sufficient
    to state a claim; that the claims for common law disparagement and statutory disparagement
    pursuant to Tenn. Code Ann. § 47-18-104(b)(8), were time-barred and failed to assert a
    recognizable cause of action in Tennessee; and the claim for intentional interference with
    business relationships failed to plead facts sufficient to state a claim. The court granted the
    motion as to the breach of contract claims, holding:
    This Court finds that Dr. McCord waived his procedural right to a Fair Hearing
    when he notified the Chairperson of the Hearing Panel pursuant to
    9
    Dr. McCord does not explain the “previous hearings” to which he refers.
    10
    Attached to the complaint were several exhibits: (1) a letter dated July 12, 2011 from Dr. Brandon
    Downs, Chairman of the Department of Orthopedics, to Dr. McCord concerning the standard of care for the
    use of epidural catheters for post-operative pain control; (2) a letter dated October 13, 2011 from Dr. John
    Wilters, President of the Medical Staff and Chairman of the Medical Executive Committee, notifying Dr.
    McCord that his surgical privileges were suspended pursuant to Section 6.3 of the bylaws until the
    conclusion of an administrative review and fair hearing process; (3) a letter dated October 19, 2011 from Dr.
    Wilters outlining concerns regarding Dr. McCord’s practice, setting forth his rights under the bylaws, and
    including Article 7 of the bylaws as an attachment ; (4) the Medical Staff Bylaws; (5) the October 27, 2011
    letter from counsel for Dr. McCord to Mr. Herron; (6) a letter dated December 9, 2011 from counsel for
    Centennial to counsel for Dr. McCord giving Dr. McCord written notice of the Fair Hearing and providing
    a list of Centennial’s witnesses, reiterating the concerns expressed in the October 13 letter, and advising of
    Dr. McCord’s rights at the hearing and post-hearing; (7) a letter dated January 6, 2012 identifying three
    additional witnesses for Centennial; (8) the January 4, 2012 letter from counsel for Dr. McCord to counsel
    for Centennial; (9) the January 9, 2012 letter from counsel for Dr. McCord; (11) and the Fair Hearing
    Committee Report, summarizing the proceedings at the hearing and giving the reasons for the approval of
    the recommendation to revoke Dr. McCord’s privileges. As noted in footnote 7, the complaint identifies
    Exhibit 10 as the transcript of the January 9 hearing, which was not included in the record on appeal. In
    considering a Rule 12.02(6) motion, we review only the complaint, Marceaux v. Thompson, 
    212 S.W.3d 263
    ,
    266 (Tenn. Ct. App. 2006); we also review any exhibits attached to the complaint in accordance with Tenn.
    R. Civ. P. 10.03.
    -7-
    correspondence dated January 9, 2012 and attached to the complaint as Exhibit
    9, that he intended to withdraw his request for a Fair Hearing and by then
    failing to appear at the Fair Hearing. For this reason, this Court grants the
    defendant’s Motion to Dismiss the plaintiff’s breach of contract claims, Counts
    I and II of the Complaint.
    Citing Section 7.5.1 of the bylaws, Dr. McCord contends that the court erred in
    determining that he waived his right to a hearing because he had “good cause” for not
    attending the hearing.11 Section 7.5.1 of the bylaws provides:
    The personal presence of the practitioner who requested the hearing shall be
    required. A practitioner who fails without good cause to appear and proceed
    at such hearing shall be deemed to have waived his/her rights in the same
    manner and with the same consequence as provided in Section 7.3.4.[ 12 ]
    He argues that the term “good cause” is ambiguous and that the determination of whether he
    had “good cause” to not attend the hearing is a “question of fact inappropriate for resolution
    by the trial court.” In effect, Dr. McCord is asking this court to interpret the bylaws and
    make an independent determination of whether he had good cause not to attend the hearing.
    Our analysis of the issue of waiver, however, is not based on the manner in which that term
    is used in the bylaws; rather, it is in a broader context, one which involves the effect of Dr.
    11
    Dr. McCord asserts that Centennial’s failure to provide sufficient information concerning the
    complaint against him, to specify the content of the testimony of anticipated witnesses, to select an impartial
    hearing panel, and to respond to or grant his request for a postponement of the hearing establish “good cause”
    for him not to appear.
    12
    Section 7.3.4 states:
    FAILURE TO REQUEST A HEARING
    A practitioner who fails to request a hearing within the time and in the manner specified in
    Section 7.3.3 waives any right to such a hearing and to any appellate review to which he/she
    might otherwise have been entitled. Such waiver in connection with:
    7.3.4.1 An adverse recommendation by the Medical Executive Committee
    shall constitute acceptance of that recommendation, which shall
    become effective pending the final approval of the Board.
    7.3.4.2 An adverse recommendation by the Board shall constitute
    acceptance of that action, which shall become immediately
    effective as the final decision by the Board.
    -8-
    McCord’s conduct relative to his rights under the bylaws as well as his claim that those rights
    were breached.
    In resolving whether Dr. McCord waived his rights under the bylaws, we are guided
    by the following statement from Regions Bank v. Thomas:
    [W]aiver is an intentional relinquishment of a known right and is a doctrine of
    very broad and general application. It concedes a right, but assumes a
    voluntary relinquishment of it. Our courts have held that there must be clear,
    unequivocal and decisive acts of the party of an act which shows determination
    not to have the benefit intended in order to constitute a waiver.
    
    422 S.W.3d 550
    , 561 (Tenn. Ct. App. 2013) (quoting Collins v. Summers Hardware and
    Supply Co., 
    88 S.W.3d 192
    , 201–02 (Tenn. Ct. App. 2002)).
    Centennial’s October 19, 2011 letter set forth Dr. McCord’s rights under the bylaws.
    Specifically, the letter stated that he had the right to request a hearing to contest the MEC’s
    recommendation and the penalty if he failed to request a hearing; the letter also included a
    copy of the hearing procedures contained at Article 7 of the bylaws. Dr. McCord exercised
    his right to request a hearing, which was set for January 9, 2012. On the day of the hearing,
    Dr. McCord’s counsel sent the letter to Dr. Smallwood stating that Dr. McCord “would not
    want to practice at Centennial,” that he did not want to “incur the extra expense of going
    through the charade of presenting a case when the conclusion has already been agreed upon
    by the MEC,” and that he “will not attend or participate in the fair hearing process at
    [Centennial].” As stated in his letter, Dr. McCord failed to appear at hearing.
    While Dr. McCord initially sought to take advantage of the rights conferred by the
    bylaws, the letter to Dr. Smallwood, taken in context, had the purpose and effect of
    withdrawing his request for a hearing. Moreover, he did not appear at the hearing, thereby
    waiving his rights under the language of the bylaws. Dr. McCord’s actions demonstrate an
    unequivocal and decisive intent to abandon the hearing process and relinquish his rights
    under the bylaws.13 The contract claims were properly dismissed on the ground of waiver.
    13
    “To demonstrate waiver by conduct, the proof must evidence some ‘absolute action or inaction
    inconsistent with the claim or right’ waived.” Regions 
    Bank, 422 S.W.3d at 561-62
    (internal citations
    omitted).
    -9-
    B.) Claims for Defamation, Disparagement, and Interference with Business
    Relationships
    i.) Tenn. R. Civ. P. 12.02(1) Motion to Dismiss
    Centennial moved to dismiss the non-contract claims of defamation, common law
    disparagement, statutory disparagement pursuant to Tenn. Code Ann. § 47-18-104(b)(8), and
    intentional interference with business relationships for lack of subject matter jurisdiction,
    arguing that Dr. McCord failed to exhaust a remedy available under HCQIA to contest the
    accuracy of the NPDB report.14 The court granted the motion, holding that the court did not
    possess subject matter jurisdiction over his claims arising from the report because Dr.
    McCord had not challenged the accuracy of the report in the HCQIA proceeding.15 Dr.
    McCord contends that he was not required to exhaust his administrative remedies because
    the relief he requested–monetary damages, reinstatement of his privileges, and for Centennial
    to report the reinstatement of his privileges to the NPDB–do not fall within the scope of the
    administrative procedure.
    Subject matter jurisdiction involves a court’s lawful authority to adjudicate a
    controversy brought before it. Northland Ins. Co. v. State, 
    33 S.W.3d 727
    , 729 (Tenn. 2000).
    Courts derive their subject matter jurisdiction from the Constitution of Tennessee or from
    legislative acts. Meighan v. U.S. Sprint Communications Co., 
    924 S.W.2d 632
    , 639 (Tenn.
    1996); Kane v. Kane, 
    547 S.W.2d 559
    , 560 (Tenn. 1977). They cannot exercise subject
    matter jurisdiction unless it has been conferred on them explicitly or by necessary
    14
    Centennial also argued that HCQIA preempts the court from adjudicating the accuracy of the
    NPDB report. Preemption is not raised as an issue in this appeal.
    15
    The court also held that the claims were time-barred:
    Timeliness is also important to the Court for another reason. This suit was filed on
    January 18, 2013, making it beyond the statute of limitations to challenge the actual
    statements made in the hearing. The Court’s previous order touched on this matter when
    it dismissed Counts I and II of this matter, stating that Plaintiff’s claims for defamation and
    common-law disparagement are time-barred. See T.C.A. 28-3-104. Because of this, Dr.
    McCord is forced to challenge the report itself, as opposed to the statements that were
    made. This Court believes that this challenge to the report should have been done
    administratively.
    Dr. McCord does not challenge the holding that his claims were barred by the applicable statute of
    limitations on appeal. However, the statute of limitations applicable to each of his claims began to run on
    the date of publication of the NPDB report, March 2, 2012, rather than January 9, 2012, the day the
    statements were made, as held by the trial court. Dr. McCord filed suit on January 18, 2013, which was
    within one year of the date of publication and the various claims were, therefore, timely filed.
    -10-
    implication. Dishmon v. Shelby State Community College, 
    15 S.W.3d 477
    , 480 (Tenn. Ct.
    App. 1999). The presence or absence of subject matter jurisdiction is a question of law
    which we review de novo without a presumption of correctness. 
    Northland, 33 S.W.3d at 729
    ; Nelson v. Wal-Mart Stores, 
    8 S.W.3d 625
    , 628 (Tenn. 1999). Our Supreme Court has
    held that, where a statute provides administrative remedies and requires that they be
    exhausted, a court lacks subject matter jurisdiction until the claimant has exhausted his or her
    remedies. Bailey v. Blount County Bd. of Educ., 
    303 S.W.3d 216
    , 236 (Tenn. 2010);
    Colonial Pipeline Co. V. Morgan, 
    263 S.W.3d 827
    , 849 (Tenn. 2008).
    HCQIA includes a procedure for practitioners who wish to challenge the accuracy of
    reports made to the NPDB. See 42 U.S.C. § 11136. An implementing regulation provides
    that a practitioner “may dispute the accuracy of the report within 60 days from the date on
    which the Secretary mails the report to the subject individual or entity.” 45 C.F.R. 60.16(b)
    (2012) (emphasis added). The language of the regulation is permissive; a practitioner is not
    required to avail himself or herself of the administrative process in order to dispute the
    accuracy of the NPDB report. The court erred in so holding and granting the rule 12.02(1)
    motion.16
    ii.) Motion for Summary Judgment
    Because we have held that the court erred in granting the Rule 12.02(1) motion, we
    address Centennial’s argument that it was entitled to summary judgment on the non-contract
    claims.
    Summary judgment is appropriate to resolve a case where a party can demonstrate that
    the “pleadings, depositions, answers to interrogatories, and admissions on file, together with
    the affidavits . . . show that there is no genuine issue as to any material fact and that the
    moving party is entitled to judgment as a matter of law.” Tenn. R. Civ. P. 56.04; accord
    Penley v. Honda Motor Co., 
    31 S.W.3d 181
    , 183 (Tenn. 2000). The moving party has the
    burden of persuading the court that no genuine issue of material fact exists and that the
    movant is entitled to judgment as a matter of law. Staples v. CBL & Assocs., Inc., 
    15 S.W.3d 83
    , 88 (Tenn. 2000); McCarley v. Quality Food Serv., 
    960 S.W.2d 585
    , 588 (Tenn. 1998);
    Byrd v. Hall, 
    847 S.W.2d 208
    , 215 (Tenn. 1993). The moving party can meet its burden by
    submitting affirmative evidence that negates an essential element of the nonmoving party’s
    claim, or by demonstrating to the court that the nonmoving party’s evidence is insufficient
    16
    When the language of a statute does not require exhaustion of remedies, or is worded permissively,
    “it is within a court’s discretion whether to dismiss a case for failure to exhaust administrative remedies.”
    
    Bailey, 303 S.W.3d at 236
    . In light of our holding, we need not address the question of whether the court
    abused its discretion.
    -11-
    to establish an essential element of the nonmoving party’s claim. Tenn. Code Ann. § 20-16-
    101. If the moving party fails to make this showing, the motion for summary judgment fails.
    
    Staples, 15 S.W.3d at 88
    ; 
    McCarley, 960 S.W.2d at 588
    . If the movant meets its burden, then
    the nonmoving party “is required to produce evidence of specific facts establishing that
    genuine issues of material fact exist.” Martin v. Norfolk Southern Railway Co., 
    271 S.W.3d 76
    , 84 (Tenn. 2008) (citing 
    McCarley, 960 S.W.2d at 588
    ).
    Our review of a trial court’s ruling on a motion for summary judgment is a question
    of law; consequently, we review the record de novo with no presumption of correctness. Bain
    v. Wells, 
    936 S.W.2d 618
    , 622 (Tenn. 1997). We take the strongest view of the evidence in
    favor of the nonmoving party, allowing all reasonable inferences in its favor and discarding
    all countervailing evidence. Shadrick v. Coker, 
    963 S.W.2d 726
    , 731 (Tenn. 1998) (citing
    
    Byrd, 847 S.W.2d at 210-11
    ).
    The court denied summary judgment on the non-contract claims asserted by Dr.
    McCord, holding:
    The facts of this matter, viewed in a light most favorable to Dr. McCord,
    demonstrate a genuine dispute as to whether Centennial is entitled to the
    qualified immunity offered by § 11137(c) of HCQIA. Whether the two
    identified statements in the NPDB report are “false” is a question of fact
    because the accuracy of the report is directly related to the underlying basis for
    the adverse actions against Dr. McCord. The disagreement between the parties
    as to whether Centennial’s summary suspension and permanent revocation of
    Dr. McCord’s privileges was truly for the reasons set forth in the NPDB
    Report creates a question of fact. . . . (footnotes omitted).
    While the accuracy of the report is “directly related” to Dr. McCord’s assertion that the peer
    review proceeding was instituted against him for an improper purpose, the accuracy of the
    report is related in the same manner to the specific tort claims asserted by Dr. McCord, as
    more fully explained herein. Consequently we address the extent to which the record
    establishes an issue of material fact as to the accuracy of the report relative to those claims.
    Dr. McCord asserted that the following two statements in Centennial’s NPDB report
    are the basis his non-contract related claims and are false:
    Practitioner first came under scrutiny in June 2011 after evaluation of the
    practitioner’s professional performance revealed concerns over the number of
    spinal surgery patients returning to the operating room within twelve months
    of the date of their original fusion procedure.
    -12-
    ***
    The hearing committee found that the practitioner had a pattern of performing
    spine surgeries on patients for whom surgery was not indicated.
    A false statement or representation is an essential element of causes of action for
    defamation17 , common law disparagement18 , and statutory disparagement19 ; and a false
    statement which is alleged to be defamatory may also constitute the basis of a claim of
    17
    To establish a claim for defamation, the plaintiff bears the burden of proving that (1) a party
    published a statement; (2) with knowledge that the statement was false and defaming to the other; or (3) with
    reckless disregard for the truth of the statement or with negligence in failing to ascertain the truth of the
    statement. Hibdon v. Grabowski, 
    195 S.W.3d 48
    , 58 (Tenn. Ct. App. 2005) (citing Sullivan v. Baptist Mem’l
    Hosp., 
    995 S.W.2d 569
    , 571 (Tenn.1999)).
    18
    The elements of a claim for common law disparagement are contained at Restatement (Second)
    of Torts § 623(A) (1977) which provides:
    One who publishes a false statement harmful to the interests of another is subject to liability
    for pecuniary loss resulting to the other if (a) he intends for publication of the statement to
    result in harm to interests of the other having a pecuniary value, or either recognizes or
    should recognize that it is likely to do so, and (b) he knows that the statement is false or acts
    in reckless disregard of its truth or falsity.
    As noted in Moore Const. Co., Inc. v. Story Engineering Co., Inc., Tennessee has not specifically recognized
    disparagement as a tort; however, the court acknowledged that “like a claim for defamation, a claim for
    disparagement must be based on a false statement.” No. 01A01-9606-CV-00267, 
    1998 WL 382198
    , at *4
    (Tenn. Ct. App. July 10, 1998); see also Seaton v. Trip Advisor LLC, 
    728 F.3d 592
    , 602 (6th Cir. 2013) (“To
    the extent that Tennessee common law recognizes trade libel and injurious falsehood as causes of action,
    such claims require proof of the publication of a false statement of fact.”); Kansas Bankers Sur. Co. v. Bahr
    Consultants, Inc., 
    69 F. Supp. 2d 1004
    , 1014 (E.D. Tenn. 1999).
    19
    The Tennessee Consumer Protection Act creates a private right of action for unfair and deceptive
    acts:
    Any person who suffers an ascertainable loss of money or property, real, personal, or
    mixed, or any other article, commodity, or thing of value wherever situated, as a result of
    the use or employment by another person of an unfair or deceptive act or practice
    described in § 47-18-104(b) and declared to be unlawful by this part, may bring an action
    individually to recover actual damages.
    Tenn. Code Ann. § 47-18-109(a)(1). Tenn. Code Ann. § 47-18-104(b)(8) makes “disparaging the goods,
    services or business of another by false or misleading misrepresentations of fact” an unfair or deceptive act.
    -13-
    intentional interference with existing and prospective business relationships.20 Centennial
    contends that there is no evidence that it made a false statement and that the statements in the
    report are “non-actionable opinion as a matter of law.”21 Dr. McCord contends that there is
    a genuine issue of material fact as to whether the report is false and whether Centennial knew
    it was false.
    Centennial filed a statement of undisputed facts and the affidavit of Kimberly Clark,
    the Director of Medical Staff at Centennial, in support of its motion. In its brief on appeal,
    Centennial does not cite us to specific portions of this material bearing on the truth or falsity
    of the report; we have reviewed the record and have determined that Paragraphs 3 and 4 of
    Ms. Clark’s affidavit as well as Paragraphs 1-4 of Centennial’s statement of undisputed facts
    contain statements related to the falsity of the first statement. Ms. Clark’s affidavit states:
    3. Dr. David McCord first came under scrutiny after evaluation of the
    practitioner’s professional performance revealed concerns over the number of
    spinal surgery patients returning to the operating room within twelve months
    of the date of their original fusion procedure.
    4. An investigation was conducted by an ad hoc committee and the findings
    presented to the Medical Executive Committee.
    The pertinent statement of undisputed facts are:
    1. Ilene Marshall, administrative quality coordinator at Centennial Medical
    Center, determined that Dr. David McCord performed surgery to remove
    spinal hardware on nineteen (19) patients within one (1) year of implantation
    of the hardware. She concluded there was no hardware failure in those
    nineteen (19) cases.
    20
    To establish a claim for intentional interference with existing and prospective business
    relationships, the plaintiff must demonstrate the (1) existence of a business relationship with specific third
    parties or a prospective relationship with an identifiable class of third persons; (2) that the defendant had
    knowledge of that relationship and not a mere awareness of the plaintiff’s business dealings with others in
    general; (3) that the defendant intended to cause the breach or termination of the business relationship; (4)
    that the defendant had an improper motive or used improper means; and (5) damages resulting from the
    tortious interference. Trau-Med of America, Inc. v. Allstate Ins. Co., 
    71 S.W.3d 691
    , 700 (Tenn. Ct. App.
    2005) (citations omitted). Improper means may be demonstrated by proving defamation. 
    Id. at 700
    n.5.
    21
    Centennial also contends that 42 U.S.C. § 11137(c) relieves it from liability for the report made
    to the NPDB without knowledge of the falsity of the information contained therein.
    -14-
    Source: Complaint, ¶ 11.[22]
    2. Dr. Michael Schlosser, Chief of the Department of Surgery at Centennial,
    reviewed the propriety and necessity for those nineteen (19) surgical
    procedures to remove previously implanted spinal hardware.
    Source: Complaint, ¶ 12.
    3. Dr. McCord attended a meeting with Dr. F.J. Campbell, the Chief medical
    officer at Centennial Medical Center, to address the circumstances and
    propriety of the nineteen (19) surgeries. During the meeting, Dr. Campbell
    made a presentation concerning the nineteen (19) cases reviewed by Dr.
    Schlosser and expressed the opinion that the cases represented and divulged
    problems with Dr. McCord’s practice.
    Source: Complaint, ¶ 13.
    4. The Medical Executive Committee (“MEC”) of the medical staff at
    Centennial Medical Center appointed an Ad Hoc Committee of four (4)
    physicians to review Dr. McCord’s care in those nineteen (19) cases. After
    reviewing only those cases, the Committee expressed concerns over the
    number of spinal surgery patients that were returning to the operating room
    within twelve (12) months of the date of the original surgical procedure. The
    Committee met with Dr. McCord on June 6, 2011, and informed him that his
    hardware removal rate within one (1) year of implantation was five (5) times
    greater than the next highest rate of nearly a dozen surgeons who performed
    the same or similar surgery at Centennial.
    Source: Complaint, ¶ 18.
    ***
    20. Each of the sentences describing Centennial’s action against Dr. McCord
    accurately reported the underlying action against Dr. McCord [23][:]
    22
    Generally, factual statements contained in pleadings are judicial admissions that are conclusive
    against the pleader in the proceedings in which they are filed unless they have been amended or withdrawn,
    but under the latter circumstance continue to be evidentiary admissions. First Tennessee Bank, N.A. v.
    Mungan, 
    779 S.W.2d 798
    , 801 (Tenn. Ct. App. 1989) (citing Pankow v. Mitchell, 
    737 S.W.2d 293
    (Tenn.
    Ct. App. 1987)). Thus, we consider the cited portions of the complaint as admissions of Dr. McCord.
    23
    Paragraph 20 of Centennial’s statement of undisputed facts incorporated a chart with two adjoining
    columns. The first column was titled “Sentence from NPDB Report,” which contained a separate section
    for each sentence in the report that described the action taken by Centennial. The adjoining column was
    titled “Source confirming factually accurate reporting,” which corresponded with each sentence and listed
    the source that allegedly corroborated the accuracy of that sentence. We have chosen not to reproduce the
    (continued...)
    -15-
    Practitioner first came under scrutiny in June 2011 after evaluation of the
    practitioner’s professional performance revealed concerns over the number of
    spinal surgery patients returning to the operating room within twelve months
    of the date of their original fusion procedure.
    Source: Complaint ¶ 18, Exhibit 2, Clark Affidavit ¶¶ 3, 15.
    Ms. Clark’s affidavit and the quoted portions of Centennial’s statement of facts are
    evidence that Dr. McCord came under scrutiny in June 2011 after Ms. Marshall collected
    data on spinal hardware removal rates and the subsequent review of that data by Dr.
    Schlosser; that Dr. McCord was informed about concerns with his practice by Dr. Campbell;
    and that Dr. McCord attended a meeting on June 6, 2011, in which the ad hoc committee
    informed him that his hardware removal rate was higher than his peers. This is evidence that
    the first statement in the NPDB report was not false, thereby negating an essential element
    of the non-contract claims and shifting the burden to Dr. McCord to introduce evidence
    establishing a genuine issue of material fact in that regard.
    In response to the motion for summary judgment, Dr. McCord filed a Tenn. R. Civ.
    P. 72 declaration, a response to Centennial’s statement of undisputed facts, and his own
    statement of additional undisputed facts.24 Dr. McCord’s responses to the statements quoted
    above state:
    1. RESPONSE: Admitted for the purposes of summary judgment. It is
    further admitted that Ms. Marshall did not include in her definition of
    “hardware failure” the loosening of screws, motion of the hardware, hardware-
    generated scarring and/or pain, or any number of other difficulties that may
    arise from spinal hardware placements, but do not qualify as actual mechanical
    failure of the spinal implant. (Compl. ¶ 11; McCord Dec. ¶ 1.)
    2. RESPONSE: Denied as stated. It is admitted for the purposes of summary
    judgment that Dr. Schlosser, a direct competitor of Dr. McCord, was tasked
    with determining the appropriateness, propriety, and/or necessity of the above
    referenced nineteen (19) surgical procedures. (Compl. ¶ 12; McCord Dec. ¶ 4.)
    23
    (...continued)
    chart in full and have determined that the portions quoted in this section of the opinion are pertinent to the
    resolution of whether the statements are false; accordingly, any subsequent references to Paragraph 20 will
    only contain the portions relevant to resolving the truth or falsity of the statement at issue.
    24
    Centennial did not respond to Dr. McCord’s statement of undisputed facts.
    -16-
    3. RESPONSE: Admitted for the purposes of summary judgment.
    4. RESPONSE: Denied as stated. Dr. McCord admits that Centennial’s
    Medical Executive Committee appointed an Ad Hoc Committee, that included
    and was led by Dr. Schlosser, to investigate him. Dr. McCord admits that the
    Ad Hoc Committee met with him on June 6, 2011, and informed him that his
    hardware removal rate within one (1) year of implantation was 7.5%, while the
    next highest rate at Centennial was 1.5%. It is further admitted that the
    national average for hardware removal within one (1) years was, at that time,
    10%. (McCord Dec. ¶ 7.)
    20. RESPONSE: Denied. It is denied that Dr. McCord “first came under
    scrutiny in June of 2011 after evaluation of the practitioner’s professional
    performance revealed concerns over the number of spinal surgery patients
    returning to the operating room within twelve months of the date of their
    original fusion procedure.” (See McCord Dec. ¶¶ 22-24; Pl’s Memo. in Resp.
    to Def’s Motion to Dismiss and Alternative Motion for Summary Judgment.)
    Taken as a whole and in context, Dr. McCord’s responses to Centennial’s statement
    of undisputed facts, the portions of his declaration cited by him, and his own statement of
    undisputed facts, do not establish a genuine issue of fact regarding the truth or falsity of the
    first statement in the report. To a large extent, they contain argumentative and/or conclusory
    statements that are directed toward challenging the appropriateness of the methodology of
    the investigation of his surgical practices and the sufficiency of the results of the
    investigation to support the revocation of his privileges.25
    The following portions of Ms. Clark’s affidavit are evidence that the second
    statement, that Dr. McCord had a pattern of performing unnecessary surgeries, was not false:
    9. The three (3) physician Fair Hearing panel approved the MEC’s
    recommendation after affirming that the recommendation had a substantial
    factual basis and it was not arbitrary, unreasonable, or capricious.
    25
    For example, in paragraph 23 of his declaration, Dr. McCord states that “spinal surgery patients
    return[ing] to the operating room within twelve months of their original fusion surgery . . . is not a recognized
    criteria for evaluating adverse outcomes identified by the medical literature.” This conclusory statement is
    not evidence that the statement in the report was false. In our analysis, we determine only whether there is
    evidence that the content of the report was false; such conclusory statements are not material to our inquiry.
    -17-
    10. The Hearing Report described the three (3) physician Fair Hearing panel
    members’ conclusion and evaluation of the evidence presented.
    11. The Fair Hearing panel indicated that it was persuaded by evidence
    demonstrating that Dr. McCord had a pattern of performing spine surgeries on
    patients for whom it was not indicated.
    The following paragraphs from Centennial’s statement of undisputed facts are also pertinent
    in this regard:
    11. Centennial proceeding with the Fair Hearing and review of Dr. McCord’s
    summary suspension on January 9, 2012, even though Dr. McCord did not
    appear. Centennial presented testimonial and documentary evidence in support
    of the MEC’s decision to summarily suspend Dr. McCord’s privileges.
    Source: Complaint, ¶ 25-44, Exhibit 11.
    ***
    14. The written report of the Fair Hearing Committee described the members’
    conclusions and evaluation of the evidence presented.
    Source: Complaint, Exhibit 11.
    ***
    20. Each of the sentences describing Centennial’s action against Dr. McCord
    accurately reported the underlying action against Dr. McCord[:]
    A Fair Hearing was conducted to consider the practitioner[‘]s appeal of the
    MEC’s recommendation. (footnote omitted).
    Source: Complaint, ¶ 25, Exhibit 11; Affidavit of Kimberly Clark, ¶¶ 3, 15.
    The hearing committee found that the practitioner had a pattern of performing
    spine surgeries on patients for whom is not indicated.
    Source: Complaint, Exhibit 11; Affidavit of Kimberly Clark, ¶¶ 11, 15.
    The hearing committee approved the MEC’s recommendation after affirming
    that the recommendation had a substantial factual basis and it was not
    arbitrary, unreasonable, or capricious.
    Source: Complaint, Exhibit 11; Affidavit of Kimberly Clark, ¶¶ 9, 15.
    This material is evidence that the Fair Hearing panel reviewed the evidence presented at the
    hearing and determined that Dr. McCord had a pattern of performing unnecessary surgeries
    and that the statement was true, shifting the burden to Dr. McCord to come forward with
    -18-
    evidence to show that there is a genuine issue of fact regarding the falsity of the second
    statement.
    Dr. McCord responded to the aforementioned statements of fact as follows:
    11. RESPONSE: Admitted.
    ***
    14. RESPONSE: Admitted for the purposes of summary judgment that the
    Fair Hearing Committee described the alleged members’ conclusions and
    evaluation of the evidence presented.
    ***
    20. RESPONSE: Denied. . . . It is denied that “[t]he hearing committee found
    that [Dr. McCord] had a pattern of performing spinal surgeries on patients for
    whom is not indicated.” It is denied that the MEC’s “recommendation had
    substantial factual basis and was not arbitrary, unreasonable, or capricious.”
    (See McCord Dec. ¶¶ 22-24; Pl’s Memo. in Resp. to Def’s Motion to Dismiss
    and Alternative Motion for Summary Judgment.)
    Dr. McCord’s responses and the cited portions of his declaration are, again, argumentative
    and conclusory and do not assert facts which create an issue for trial related to the truth or
    falsity of the second statement.26
    The essential element in each of Dr. McCord’s claims were that the statements were
    false, which Centennial negated by producing evidence of their veracity. Dr. McCord has
    failed to meet his burden of producing evidence that would create a genuine issue of fact as
    to the falsity of those statements; consequently, the court erred in denying Centennial’s
    motion for summary judgment. Our holding pretermits Centennial’s contention that the
    statements in the report are non-actionable opinion.
    iii.) Ulterior Motive
    Inasmuch as we have held that there was not a genuine issue of fact as to the falsity
    of the statements, we address Dr. McCord’s further argument that Centennial is not entitled
    to summary judgment because it had an ulterior motive for the peer review action. He argues
    that if a jury could determine that the underlying basis for the action was not in the
    26
    His response to statement 20 is simply to deny the words written on the report; this fails to comply
    with his responsibility under Tenn. R. Civ. P. 56.03 to file a response “demonstrating that the fact is
    disputed.”
    -19-
    furtherance of quality healthcare then it could also find that the NPDB report was false and
    that the hospital knew it was false.27
    Generally, if a peer review action meets the standards set forth in 42 U.S.C. §
    11112(a), then the peer review body, its members and staff, and others who participate in the
    proceeding will not be liable for monetary damages “under any law of the United States or
    of any State (or political subdivision thereof) with respect to the” professional review action.
    42 U.S.C. § 11111(a)(1).28 For this immunity to apply, a peer review action must be taken:
    (1) in the reasonable belief that the action was in the furtherance of quality
    health care;
    (2) after a reasonable effort to obtain the facts of the matter;
    (3) after adequate notice and hearing procedures are afforded to the physician
    involved or after such other procedures as are fair to the physician under the
    circumstances; and
    (4) in the reasonable belief that the action was warranted by the facts known
    after such reasonable effort to obtain facts and after meeting the requirement
    of paragraph (3).
    42 U.S.C. § 11112(a). The statute further provides that a professional review action shall be
    “presumed” to have met these standards unless this presumption is rebutted by a
    preponderance of the evidence. 
    Id. Because of
    this presumption, Dr. McCord has the burden
    to produce “‘evidence that would allow a reasonable jury to conclude that the Hospital’s peer
    review disciplinary process failed to meet the standards of HCQIA.’” Peyton v. Johnson City
    27
    Dr. McCord relies on Ritten v. Lapeer Regional Medical Center, a case in which a doctor asserted
    a claim of retaliation under the Emergency Medical Treatment and Active Labor Act, 42 U.S.C. § 1395dd,
    against Lapeer Regional Medical Center (“LRMC”) and state law claims of tortious interference, defamation
    and breach of contract against the hospital, its president and CEO, its chief nursing officer, and three
    obstetricians who held privileges at LRMC arising out of the suspension of his privileges at LRMC. 
    611 F. Supp. 2d 696
    , 704-05 (E.D. Mich. 2009). On the defendants’ motion for summary judgment on the basis
    that they were immune pursuant to 42 U.S.C. § 11111(a)(1), the court held that there was a question of fact
    as to whether the action taken against the doctor was in retaliation for an incident with a patient rather than
    in the furtherance of quality healthcare, and that if a trier of fact could conclude that the action against the
    doctor was retaliatory then that would “permit the further conclusion that the report to the [NPDB] was false,
    and that [the hospital] knew it was false.” 
    Id. at 720,
    733. The court, accordingly, denied summary judgment
    on the doctor’s claim for defamation. 
    Id. at 736.
            28
    The trial court and parties have characterized this protection under HCQIA as “immunity”; this
    characterization has been adopted in numerous cases applying HCQIA and is not raised as an issue on appeal.
    For the sake of consistency, we will use the term as well.
    -20-
    Medical Center, 
    101 S.W.3d 76
    , 83 (Tenn. Ct. App. 2002) (quoting Brader v. Allegheny
    General Hospital, 
    167 F.3d 832
    , 839 (3d Cir.1999)).
    Dr. McCord only challenges whether Centennial acted in the reasonable belief that
    it was furthering quality healthcare; consequently, we address § 11112(a)(1). In our
    determination of whether the peer review action was instituted in accordance with §
    11112(a)(1), we employ an objective standard of reasonableness. 
    Peyton, 101 S.W.3d at 84
    .29
    Dr. McCord asserts that there is a question of fact as to whether the action taken
    against him was “truly for the reasons set forth in the NPDB Report . . . .” As evidence that
    the hospital had an ulterior motive, Dr. McCord cites Paragraphs 22-24 of his declaration
    which state 30 :
    22. I did not have a pattern of performing spine surgeries on patients for
    whom surgery was not indicated.
    23. The fact that nineteen (19) of my spinal surgery patients returned to the
    operating room within twelve months of their original fusion surgery does not
    warrant concern and is not a recognized criteria for evaluating adverse
    outcomes identified by the medical literature. This was a statistical reference,
    created by Centennial because of its history with another spine surgeon who
    is no longer on staff, which Dr. Schlosser improperly used to remove me as
    competition at Centennial. The entire peer review was not due to any concern
    for the safe provision of medical care but for this ulterior motive.
    24. The National Practitioner Data Bank (“NPDB”) report submitted on
    March 2, 2012, inaccurately describes Centennial’s independent medical staff
    adverse action against me and is therefore false. . . .
    29
    In Peyton, this court adopted the following standard for determining whether a hospital’s action
    is taken in the furtherance of quality healthcare:
    [T]he good or bad faith of the reviewers is irrelevant. “The real issue is the sufficiency of
    the basis for the [Hospital’s] actions.” The “reasonable belief” standard articulated in §
    11112(a)(1) will be satisfied “if the reviewers, with the information available to them at the
    time of the professional review action, would reasonably have concluded that their actions
    would restrict incompetent behavior or would protect 
    patients.” 101 S.W.3d at 84
    (internal citations omitted).
    30
    These paragraphs are also cited in Dr. McCord’s Statement of Additional Undisputed Facts, to
    which Centennial did not respond.
    -21-
    These statements do not provide evidence from which a jury could conclude that
    Centennial’s peer review process failed to meet the standards of HCQIA. Paragraphs 22 and
    24 are conclusory in nature and do not present factual evidence of an ulterior motive on the
    part of Centennial. Likewise, the statements in Paragraph 23 that the return of his patients
    “within twelve months . . . does not warrant concern . . . .” and that the peer review action
    was not motivated by “the safe provision of medical care but for [an] ulterior motive” are
    conclusory and not factual evidence. The remaining portions of Paragraph 23, which focus
    on Centennial’s use of certain criteria to evaluate his surgical practice, constitute further
    argument relative to the basis of Dr. McCord’s disagreement with what precipitated the peer
    review proceeding, but the statements are not evidence that Centennial was motivated by
    something other than a reasonable belief that its action would further quality health care.
    There is no triable issue of fact as to the motive for the proceeding presented by the record
    and Centennial is entitled to the benefit of the presumption at 42 U.S.C. § 11112(a).
    C.) Injunctive Relief
    Dr. McCord also contends that he is entitled to injunctive relief in the form of
    reinstatement of his privileges at Centennial and the reporting of his reinstatement to the
    NPDB. Dr. McCord does not state the legal grounds for injunctive relief; however, the only
    basis for reinstatement would flow from his contractual rights under the bylaws. We have
    earlier held that Dr. McCord waived his rights under the bylaws by failing to appear at the
    hearing, and thereby accepted Centennial’s decision to revoke his privileges; in so doing, he
    also waived his right to relief for any asserted violations under the bylaws. Therefore, Dr.
    McCord is not entitled to injunctive relief.
    III. C ONCLUSION
    For the foregoing reasons, we affirm the dismissal of the breach of contract claims,
    reverse the dismissal of the non-contract claims for lack of subject matter jurisdiction; we
    hold that Centennial is entitled to summary judgment on the remaining claims and,
    accordingly, dismiss the case.
    _________________________________
    RICHARD H. DINKINS, JUDGE
    -22-