Kerry Gray v. Saint Francis Hospital-Bartlett, Inc. a/k/a Tenet HealthSystem Bartlett, Inc. ( 2019 )


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  •                                                                                             04/16/2019
    IN THE COURT OF APPEALS OF TENNESSEE
    AT JACKSON
    January 15, 2019 Session
    KERRY GRAY V. SAINT FRANCIS HOSPITAL-BARTLETT, INC. A/K/A
    TENET HEALTHSYSTEM BARTLETT, INC. ET AL.
    Appeal from the Circuit Court for Shelby County
    No. CT-002888-17    Robert Samual Weiss, Judge
    No. W2018-00836-COA-R9-CV
    This Tenn. R. App. P. 9 appeal arises from a wrongful death, healthcare liability action
    filed by the plaintiff on behalf of his deceased wife and her heirs-at-law against two
    hospitals and numerous healthcare providers. The dispositive issue is whether the pre-suit
    notices and HIPAA releases the plaintiff sent to one set of healthcare providers on
    December 17, 2015, and the separate pre-suit notices and HIPAA releases the plaintiff
    sent to a different set of healthcare providers on December 22, 2015, substantially
    complied with Tennessee Code Annotated § 29-26-121(a)(2)(D) and (E). If so, the
    commencement of the initial action in 2015 as to both sets of healthcare providers and the
    refiling of the action in 2017 pursuant to Tennessee’s saving statute were both timely. If
    not, the plaintiff’s claims as to all defendants are barred by the statute of limitations. The
    plaintiff’s now-deceased wife had outpatient hernia surgery at Saint Francis Hospital-
    Bartlett, Inc. (“St. Francis”). Five days later, she was admitted to Methodist Hospital
    University (“Methodist”) following several days of altered mental status with auditory
    and visual hallucinations where she was examined, treated, and released only to return to
    Methodist three days later. Following an exploratory laparotomy and other examinations
    and treatments, she died at Methodist a week later. The plaintiff timely sent pre-suit
    notices to the St. Francis providers; however, the notices only identified the St. Francis
    providers as potential defendants and provided HIPAA authorizations that allowed the St.
    Francis providers to obtain medical records, but only from the other St. Francis providers.
    Moreover, the pre-suit notices did not identify any Methodist providers as potential
    defendants. Five days later, the plaintiff sent pre-suit notices to numerous Methodist
    providers, which only identified the Methodist providers as potential defendants and
    which provided HIPAA authorizations that allowed the Methodist providers to obtain
    medical records, but only from the other Methodist providers. Thereafter, and relying on
    the 120-day extension of the statute of limitations available under § 121(c), the plaintiff
    filed a single wrongful death, healthcare liability action naming both hospitals and all of
    the healthcare providers as co-defendants. The defendants filed Tenn. R. Civ. P. 12.02(6)
    motions to dismiss, arguing that the plaintiff was not entitled to rely on the 120-day
    extension because he did not substantially comply with the pre-suit notice requirements
    of § 121(a)(2)(D) and (E). Before the trial court could rule on the motion, the plaintiff
    voluntarily dismissed his action. Then, relying on Tennessee Code Annotated § 28-1-
    105(a), Tennessee’s saving statute, the plaintiff refiled the action. The defendants
    responded by filing Rule 12.02(6) motions to dismiss, arguing that the original action and
    the refiled action were both time-barred because the plaintiff failed to substantially
    comply with § 121(a)(2)(D) and (E) prior to commencing the original action. The trial
    court denied the motion, ruling that the plaintiff substantially complied with the pre-suit
    notice statute in the original action and was thus entitled to rely on the extension under
    § 121(c). This Tenn. R. App. P. 9 interlocutory appeal followed. Having determined that
    the plaintiff did not substantially comply with the pre-suit notice requirements of § 121,
    we reverse and remand with instructions to dismiss all claims as barred by the statute of
    limitations.
    Tenn. R. App. P. 9 Interlocutory Appeal; Judgment of the Circuit Court
    Reversed and Remanded
    FRANK G. CLEMENT JR., P.J., M.S., delivered the opinion of the Court, in which J.
    STEVEN STAFFORD, P.J., W.S., and WILLIAM B. ACREE, JR., SR. J., joined.
    Margaret Cooper Roney, Samantha E. Bennett, and Natalie M. Bursi, Memphis,
    Tennessee, for the appellants, Memphis Surgery Associates, P.C., David B. Gibson, IV,
    M.D., Office of Internal Medicine, P.C., Hany M. Habashy, M.D., James D. Eason, M.D.,
    Benjamin McKinney, M.D., and Ijeoma Linda Oraedu, M.D.
    Karen S. Koplon and Taylor B. Davidson, Memphis, Tennessee, for the appellant, Saint
    Francis Hospital-Bartlett, Inc.
    Buckner Wellford and Heather Colturi, Memphis, Tennessee, for appellants Methodist
    Healthcare-Memphis Hospitals, a/k/a, d/b/a Methodist Hospital University and Artangela
    Henry, D.N.P., A.G.A.C.N.P.-B.C., F.N.P.-C.
    Louis P. Chiozza, Jr. and Christopher W. Lewis, Memphis, Tennessee, and Steven R.
    Walker, Oakland, Tennessee, for the appellee, Kerry Gray.
    OPINION
    On November 24, 2014, Lisa Gray, wife of the plaintiff, Kerry Gray (“Plaintiff”),
    met with Dr. David B. Gibson, IV, at his office in Bartlett, Tennessee, to discuss
    -2-
    treatment for a ventral hernia.1 Dr. Gibson approved Mrs. Gray for outpatient abdominal
    surgery to repair the hernia, which he subsequently performed at St. Francis on
    December 17, 2014, and Mrs. Gray was discharged that afternoon “without any
    diagnostic studies performed.”
    Five days after the surgery, on December 22, Mrs. Gray was admitted to
    Methodist with a history of five days of “altered mental status with auditory and visual
    hallucinations.” Over the next few days, doctors and medical staff performed several
    diagnostic tests, including a CT scan of her abdomen and pelvis, and there were
    consultations with various specialists, including transplant hepatology and infectious
    disease. Mrs. Gray was discharged on December 29 with several diagnoses, including
    acute kidney injury, history of renal transplantation, splenomegaly, thrombocytopenia,
    and hypothyroidism.
    On January 2, 2015, Mrs. Gray returned to Methodist, pale and disoriented, with
    substantial bruising to her lower abdomen at the surgery site. Among the diagnostic
    procedures and examinations performed during this stay, Dr. Kian Ali Modanlou
    performed an exploratory laparotomy, which revealed for the first time that Mrs. Gray
    was bleeding in her abdomen. Mrs. Gray’s condition never improved, and she died on
    January 9, 2015.
    On December 17, 2015, Plaintiff sent pre-suit notices pursuant to Tennessee Code
    Annotated § 29-26-121 to St. Francis Hospital, Memphis Surgery Associates, Dr. Gibson,
    and Dr. Gibson’s assistant, all of whom were associated with St. Francis (collectively,
    “St. Francis Providers”), informing the St. Francis Providers of Plaintiff’s intent to file a
    healthcare liability action against them. The notices identified only the St. Francis
    Providers as potential defendants and included HIPAA authorizations permitting the St.
    Francis Providers to obtain medical records from the other St. Francis Providers but no
    one else.
    Five days later, on December 22, 2015, Plaintiff sent pre-suit notices to additional
    potential defendants, Methodist Healthcare-Memphis Hospitals, a/k/a, d/b/a Methodist
    Hospital University; Office of Internal Medicine, P.C.; Hany M. Habashy, M.D.;
    Artangela D. Henry, APN, FNP; James D. Eason, M.D.; Xu Zhao, M.D.; Danielle
    Jawoski Howell, APN, FNP; Jefferson T. Watson, M.D.; Kian Ali Modanlou, M.D.; Luis
    C. Murillo, M.D.; Benjamin J. McKinney, M.D.; and Ijeoma Linda Oraedu, M.D., all of
    1
    Because this appeal arises from the trial court’s decision to deny the defendants’ motions to
    dismiss under Tennessee Rule of Civil Procedure 12.02(6), we must presume the truth of all factual
    allegations in the complaint and give the plaintiff “the benefit of all reasonable inferences.” Webb v.
    Nashville Area Habitat for Humanity, Inc., 
    346 S.W.3d 422
    , 426 (Tenn. 2011) (quoting Tigg v. Pirelli
    Tire Corp., 
    232 S.W.3d 28
    , 31 (Tenn. 2007)). Therefore, the factual history is taken from the allegations
    in the plaintiff’s complaint.
    -3-
    whom were associated with Methodist (collectively, “Methodist Providers”). The second
    wave of pre-suit notices identified only the Methodist Providers as potential defendants
    and included HIPAA authorizations permitting the Methodist Providers to obtain medical
    records from the other Methodist Providers but no one else.
    On April 14, 2016, Plaintiff filed his original complaint naming the St. Francis
    Providers and the Methodist Providers as defendants, specifically, Saint Francis Hospital-
    Bartlett, Inc., a/k/a Tenet Healthsystem Bartlett, Inc.; Memphis Surgery Associates, P.C.;
    David B. Gibson, IV, M.D.; John Doe, a/k/a Joseph assistant to David B. Gibson, IV,
    M.D.; Methodist Healthcare-Memphis Hospitals, a/k/a, d/b/a Methodist Hospital
    University; Office of Internal Medicine, P.C.; Hany M. Habashy, M.D.; Artangela D.
    Henry, APN, FNP; James D. Eason, M.D.; Xu Zhao, M.D.; Danielle Jawoski Howell,
    APN, FNP; Jefferson T. Watson, M.D.; Kian Ali Modanlou, M.D.; Luis C. Murillo,
    M.D.; Benjamin J. McKinney, M.D.; and Ijeoma Linda Oraedu, M.D. (collectively,
    “Defendants”).
    Dr. Eason was the first to file a motion to dismiss, arguing that Plaintiff did not
    substantially comply with the pre-suit notice requirements outlined in § 121(a)(2)(D) and
    (E), because Plaintiff did not identify the St. Francis providers in the pre-suit notices sent
    to the Methodist Providers and the HIPAA releases did not provide access to all of the
    relevant medical records. Accordingly, Dr. Eason argued that Plaintiff’s claims were
    time-barred because Plaintiff was not entitled to rely on the 120-day extension provided
    by § 121(c). St. Francis joined in Dr. Eason’s motion, and Methodist filed a separate
    motion to dismiss on the same grounds. Before the court heard the motions, Plaintiff filed
    a notice of voluntary dismissal, and on July 8, 2016, the trial court entered an order
    dismissing Plaintiff’s claims as to all Defendants without prejudice.
    On May 5, 2017, Plaintiff sent a third wave of pre-suit notices along with HIPAA
    authorizations, this time to all of the St. Francis and Methodist Providers. Unlike before,
    the notices identified all of the potential defendants in accordance with § 121(a)(2)(D)
    and authorized all of them to obtain medical records from one another in accordance with
    § 121(a)(2)(E). Relying on Tennessee Code Annotated § 28-1-105(a),2 Tennessee’s
    saving statute, Plaintiff refiled his action in Shelby County Circuit Court on July 7, 2017.
    2
    Tennessee Code Annotated § 28-1-105(a)(1) provides in relevant part:
    If the action is commenced within the time limited by a rule or statute of limitation, but
    the judgment or decree is rendered against the plaintiff upon any ground not concluding
    the plaintiff’s right of action, . . . the plaintiff, or the plaintiff’s representatives and
    privies, as is the case may be, may, from time to time, commence a new action within one
    (1) year after the reversal or arrest.
    -4-
    Defendants responded by filing Rule 12.02(6) motions to dismiss, arguing, as they
    did previously, that because Plaintiff did not substantially comply with the pre-suit notice
    requirements in § 121(a)(2)(D) and (E) prior to commencing the original action, both the
    original action and the current action were time-barred.
    Plaintiff countered, arguing that he did not need to provide authorization for the
    St. Francis Providers to obtain medical records from the Methodist Providers or,
    conversely, for the Methodist Providers to obtain medical records from the St. Francis
    Providers, because the claims against the St. Francis Providers were completely separate
    from the claims against the Methodist Providers.
    Following a hearing on the motions, the trial court denied all of the motions to
    dismiss upon a determination that Plaintiff substantially complied with the pre-suit notice
    requirements in the original action, which afforded him the 120-day extension pursuant to
    § 121(c).
    Defendants filed an interlocutory appeal pursuant to Rule 9 of the Tennessee Rules
    of Appellate Procedure, which the trial court and this court granted to determine whether
    the pre-suit notices Plaintiff sent to the St. Francis Providers on December 17, 2015, and
    the pre-suit notices Plaintiff sent to the Methodist Providers on December 22, 2015,
    substantially complied with § 121(a)(2)(D) and (E). If so, the initial commencement of
    this action in 2016 and the refiling of the action in 2017 were both timely. If not, both
    actions were barred by the statute of limitations.
    STANDARD OF REVIEW
    “A Tenn. R. Civ. P. 12.02(6) motion to dismiss challenges only the legal
    sufficiency of the complaint, not the strength of the plaintiff’s proof or evidence.” Webb
    v. Nashville Area Habitat for Humanity, Inc., 
    346 S.W.3d 422
    , 426 (Tenn. 2011). “The
    resolution of a Rule 12.02(6) motion to dismiss is determined by an examination of the
    pleadings alone.” 
    Id.
     “A defendant who files a motion to dismiss ‘admits the truth of all
    of the relevant and material allegations contained in the complaint, but . . . asserts that the
    allegations fail to establish a cause of action.’” 
    Id.
     (quoting Brown v. Tenn. Title Loans,
    Inc., 
    328 S.W.3d 850
    , 854 (Tenn. 2010)).
    When “considering a motion to dismiss, courts ‘must construe the complaint
    liberally, presuming all factual allegations to be true and giving the plaintiff the benefit of
    all reasonable inferences.’” 
    Id.
     (quoting Tigg v. Pirelli Tire Corp., 
    232 S.W.3d 28
    , 31–32
    (Tenn. 2007)). “A trial court should grant a motion to dismiss ‘only when it appears that
    the plaintiff can prove no set of facts in support of the claim that would entitle the
    plaintiff to relief.’” 
    Id.
     (quoting Crews v. Buckman Labs. Int’l, Inc., 
    78 S.W.3d 852
    , 857
    (Tenn. 2002)). “We review the trial court’s legal conclusions regarding the adequacy of
    the complaint de novo.” 
    Id.
    -5-
    When the defendant seeks to challenge a plaintiff’s compliance with Tennessee
    Code Annotated § 29-26-121, Tennessee’s Health Care Liability Act, the defendant must
    file a motion to dismiss pursuant to Rule 12.02 of the Tennessee Rules of Civil
    Procedure, explaining the manner in which the plaintiff has failed to comply by referring
    to “specific omissions in the complaint and/or by submitting affidavits or other proof.”
    Myers v. AMISUB (SFH), Inc., 
    382 S.W.3d 300
    , 307 (Tenn. 2012). Following a properly
    supported motion, the burden then “shifts to the plaintiff to show either that it complied
    with the statutes or that it had extraordinary cause for failing to do so.” 
    Id.
     Because
    statutory compliance is a matter of law, our review is de novo with no presumption of
    correctness accorded to the trial court’s decision. 
    Id.
     We review extraordinary cause
    under the abuse of discretion standard. 
    Id.
    ANALYSIS
    Tennessee Code Annotated § 29-26-121(a) “requires plaintiffs to give defendants
    written notice that a potential healthcare liability claim may be forthcoming,” and it
    establishes five separate requirements to be included in the notice. Stevens ex rel. Stevens
    v. Hickman Cmty. Health Care Servs., Inc., 
    418 S.W.3d 547
    , 554 (Tenn. 2013). Of the
    five requirements, only two, § 121(a)(2)(D) and (E), are at issue in this case. Those
    subsections state that the pre-suit notice “shall include:”
    (D) A list of the name and address of all providers being sent a notice; and
    (E) A HIPAA compliant medical authorization permitting the provider
    receiving the notice to obtain complete medical records from each other
    provider being sent a notice.
    
    Tenn. Code Ann. § 29-26-121
    (a)(2)(D) to (E).
    As our Supreme Court has explained, these two requirements “serve an
    investigatory function, equipping defendants with the actual means to evaluate the
    substantive merits of a plaintiff’s claim by enabling early discovery of potential co-
    defendants and early access to a plaintiff’s medical records.” Stevens, 418 S.W.3d at 554.
    However, picture-perfect, or strict compliance with these requirements is not required:
    A plaintiff’s less-than-perfect compliance with 
    Tenn. Code Ann. § 29-26
    -
    121(a)(2)(E) . . . should not derail a healthcare liability claim. Non-
    substantive errors and omissions will not always prejudice defendants by
    preventing them from obtaining a plaintiff’s relevant medical records.
    Thus, we hold that a plaintiff must substantially comply, rather than
    strictly comply, with the requirements of 
    Tenn. Code Ann. § 29-26
    -
    121(a)(2)(E).
    -6-
    Id. at 555 (emphasis added).
    Here, as was the case in Stevens, all Defendants received actual notice of
    Plaintiff’s claim pursuant to Tennessee Code Annotated § 29-26-121(a)(1). However,
    until the initial complaint was filed more than two months later, the St. Francis Providers
    did not know Plaintiff was also asserting claims against the Methodist Providers, and the
    Methodist Providers did not know Plaintiff was asserting claims against the St. Francis
    Providers. Moreover, and significantly, neither group of providers had the means to
    evaluate the substantive merits of Plaintiff’s claim by enabling early access to the
    decedent’s medical records. This is significant for the following reasons:
    [T]he purpose of 
    Tenn. Code Ann. § 29-26-121
    (a)(2)(E) is not to provide
    defendants with notice of a potential claim. Instead, 
    Tenn. Code Ann. § 29-26-121
    (a)(2)(E) serves to equip defendants with the actual means
    to evaluate the substantive merits of a plaintiff’s claim by enabling
    early access to a plaintiff’s medical records. Because HIPAA itself
    prohibits medical providers from using or disclosing a plaintiff’s medical
    records without a fully compliant authorization form, it is a threshold
    requirement of the statute that the plaintiff’s medical authorization must be
    sufficient to enable defendants to obtain and review a plaintiff’s relevant
    medical records. See 
    45 C.F.R. § 164.508
    (a)(1) (“a covered entity may not
    use or disclose protected health information without an authorization that is
    valid under this section”). 
    Tenn. Code Ann. § 29-26-121
    (d)(1) creates a
    statutory entitlement to the records governed by § 29-26-121(a)(2)(E). See
    
    Tenn. Code Ann. § 29-26-121
    (d)(1) (“All parties in an action covered by
    this section shall be entitled to obtain complete copies of the claimant’s
    medical records from any other provider receiving notice . . .”) (emphasis
    added). As a result, plaintiffs cannot satisfy 
    Tenn. Code Ann. § 29-26
    -
    121(a)(2)(E) by simply notifying defendants that a healthcare liability claim
    may be forthcoming.
    Stevens, 418 S.W.3d at 555 (first emphasis added) (footnote omitted).
    Nevertheless, “[n]on-substantive errors and omissions will not always prejudice
    defendants by preventing them from obtaining a plaintiff’s relevant medical records.” Id.
    Stated another way, “‘[a] plaintiff’s less-than-perfect compliance’ with [subsection] 29-
    26-121(a)(2)(E) will ‘not derail a healthcare liability claim’ so long as the medical
    authorization provided is ‘sufficient to enable defendants to obtain and review a
    plaintiff’s relevant medical records.’” Thurmond v. Mid-Cumberland Infectious Disease
    Consultants, PLC, 
    433 S.W.3d 512
    , 519–20 (Tenn. 2014) (alteration in original) (quoting
    Stevens, 418 S.W.3d at 555). Thus, when a plaintiff’s error actually prevents the
    -7-
    defendants from obtaining the medical records that are necessary for evaluating the
    substantive merits of the claim, the error is substantive.
    Plaintiff contends he did not need to provide authorization for the St. Francis
    Providers to obtain medical records from the Methodist Providers, and vice versa,
    because Plaintiff’s claims against the St. Francis Providers were separate from the claims
    against the Methodist Providers. Defendants insist this is not the case, and they rely, in
    part, on the allegations in the complaint to prove their point. For example, Plaintiff
    alleges in the 2016 complaint, the initial filing, in pertinent part:
    21. This is a Complaint alleging medical negligence on the part of the
    named Defendants, their agents, servants, employees and
    representatives in providing medical care, treatment and services to
    Plaintiff, Lisa Gray, which said medical care, treatment and services fell
    below the recognized medical standard of care for Shelby County,
    Tennessee consisting of acts and omissions which were deviations from the
    standard of care amounting to medical negligence and are the direct and
    proximate causes of the serious, personal injuries of the Plaintiffs and
    the wrongful death of Plaintiff, Lisa Gray as will be discussed in more
    detail herein.
    22. Plaintiffs aver that the kind of injuries sustained by Plaintiffs would
    not have occurred but for the negligence on the part of the named
    Defendants, Saint Francis Hospital-Bartlett, Inc., a/k/a Tenet Healthsystem
    Bartlett, Inc., Memphis Surgery Associates, P.C., David B. Gibson, IV,
    M.D., John Doe, a/k/a Joseph assistant to David B. Gibson, IV, M.D.,
    Methodist Healthcare-Memphis Hospitals, a/k/a, d/b/a Methodist Hospital
    University, Office of Internal Medicine, P.C., Hany M. Habashy, M.D.,
    Artangela D. Henry, APN, FNP, James D. Eason, M.D., Xu Zhao, M.D.,
    Danielle Jawoski Howell, APN, FNP, Jefferson T. Watson, M.D., Kian Ali
    Mondanlou, M.D., Luis C. Murillo, M.D., Benjamin J. McKinney. M.D.,
    and Ijeoma Linda Oraedu, M.D., and their agents, servants, employees
    and/or representatives.
    23. It is also believed that an agency relationship, employee-employer
    relationship, and/or master servant relationship existed by and
    between the named Defendants, Saint Francis Hospital-Bartlett, Inc.,
    a/k/a Tenet Healthsystem Bartlett, Inc., Memphis Surgery Associates, P.C.,
    David B. Gibson, IV, M.D., John Doe, a/k/a Joseph assistant to David B.
    Gibson, IV, M.D., Methodist Healthcare-Memphis Hospitals, a/k/a. d/b/a
    Methodist Hospital University, Office of Internal Medicine, P.C., Hany M.
    Habashy, M.D., Artangela D. Henry, APN, FNP, James D. Eason, M.D.,
    Xu Zhao, M.D., Danielle Jawoski Howell, APN, FNP, Jefferson T. Watson,
    -8-
    M.D., Kian Ali Mondanlou, M.D., Luis C. Murillo, M.D., Benjamin J.
    McKinney, M.D., and Ijeoma Linda Oraedu, M.D., therefore any
    negligence, if any, on the part of the other, should be imputed to the
    other under the legal theory and/or doctrine of Respondeat Superior
    and/or principles of agency.
    (Emphasis added).
    Contrary to Plaintiff’s argument, the complaint reveals that Plaintiff claims that
    the acts and omissions of “the named Defendants,” meaning all of them, “should be
    imputed to the other under the legal theory and/or doctrine of Respondeat Superior and/or
    principles of agency.” Plaintiff also contends the acts and omissions of “the named
    Defendants” are “the direct and proximate causes of the serious, personal injuries of the
    Plaintiffs and the wrongful death of Plaintiff, Lisa Gray,” asserting one claim against all
    named Defendants. Therefore, Plaintiff’s argument that his claims against the St. Francis
    Providers are separate and distinct from his claims against the Methodist Providers is
    belied by his complaint.
    The fact that Plaintiff has asserted a single claim against “the named Defendants”
    is significant because it is undisputed that the HIPAA releases Plaintiff provided to the
    St. Francis Providers in 2015 did not authorize the St. Francis Providers to obtain any
    medical records from the Methodist Providers. It is also undisputed that the HIPAA
    releases Plaintiff provided to the Methodist Providers in 2015 did not authorize the
    Methodist Providers to obtain any medical records from the St. Francis Providers.
    Nevertheless, Plaintiff contends the HIPAA releases substantially complied with
    § 121(a)(2)(E). They did not, and we find this contention disingenuous in light of the
    allegations in the complaint.
    To summarize the allegations in the complaint, the St. Francis Providers
    performed outpatient abdominal surgery to repair Mrs. Gray’s ventral hernia. She went
    home that afternoon. Five days after the surgery, Mrs. Gray was admitted to Methodist
    with a five-day history of hallucinations. She remained at Methodist for the next five
    days during which time, as alleged in paragraph 39 of the complaint, “[a] CT of
    Mrs. Gray’s abdomen and pelvis was performed demonstrating edema, hematoma, free
    air, and free fluid. Urinalysis was performed demonstrating leukocyte esterase, a lot of
    white blood cells in the urine (114), and 27 red blood cells.” Following multiple
    consultations with specialists, she was discharged on December 29, 2014, with the
    following diagnoses— “acute kidney injury, history of renal transplantation, metabolic
    acidosis, polycystic kidney disease, clostridium difficile colitis, anemia of chronic
    disease, splenomegaly, thrombocytopenia and hypothyroidism.”
    Four days later, on January 2, 2015, Mrs. Gray was again admitted at Methodist
    Hospital where she remained for several days while another CT scan and other
    -9-
    examinations were performed. On January 7, 2015, an exploratory laparotomy was
    performed, which was necessitated by Mrs. Gray’s “circulatory arrest.” The laparotomy
    revealed a bleed in the abdomen. Ultimately, Mrs. Gray could not be stabilized, and she
    died on January 9, 2015, at Methodist.
    Although the complaint alleges certain specific acts and omissions of negligence
    to certain but not “all of the named Defendants,” the complaint alleges that the negligent
    acts of all Defendants caused Mrs. Gray’s death—the St. Francis Providers in performing
    the abdominal surgery and the Methodist Providers in providing post-operative
    emergency care. Therefore, the medical records that pertained to the abdominal surgery
    and the records concerning Mrs. Gray’s post-operative care were relevant in evaluating
    the substantive merits of Plaintiff’s claim. However, in the original action, the pre-suit
    notice to the St. Francis Providers only named the St. Francis providers as potential
    defendants, and only provided HIPAA authorizations for the St. Francis Providers to
    obtain medical records from other St. Francis Providers. And, the same is true for pre-suit
    notice and HIPAA authorizations to the Methodist Providers. Therefore, the Methodist
    Providers did not have access to information about the abdominal surgery, which,
    according to the complaint, is what brought Mrs. Gray to the Methodist Providers in the
    first place. And, the St. Francis Providers did not have access to information regarding
    Mrs. Gray’s post-operative care at Methodist, which is where she ultimately died of
    internal bleeding.
    Plaintiff’s argument that he could have filed separate claims against the St. Francis
    Providers and the Methodist Providers is unavailing.3 What matters here is that Plaintiff
    filed a civil action against all Defendants, alleging that all of the named Defendants’
    negligent acts and omissions collectively contributed to Mrs. Gray’s death. Therefore,
    each defendant needed to obtain the medical records from all other potential defendants
    3
    Plaintiff has not convinced this court that he could have filed two separate actions. To support
    his argument, Plaintiff cites two cases from this court, but only one of those cases, Parker v. Portland
    Nursing & Nursing Rehab., No. M2011-02633-COA-R9-CV, 
    2012 WL 3776800
     (Tenn. Ct. App.
    Aug. 30, 2012), concerns a healthcare liability action. In Parker, we relied on the Tennessee Supreme
    Court’s decision in Estate of French v. Stratford House, 
    333 S.W.3d 546
     (Tenn. 2011), and determined
    that a claim for ordinary negligence was separate from a claim for healthcare liability. 
    2012 WL 3776800
    ,
    at *4. Estate of French, however, was abrogated by statute in 2011. See Ellithorpe v. Weismark, 
    479 S.W.3d 818
    , 827 (Tenn. 2015) (holding that a 2011 amendment to the THCLA ”establishes a clear
    legislative intent that all civil actions alleging that a covered health care provider or providers have
    caused an injury related to the provision of, or failure to provide health care services be subject to the pre-
    suit notice and certificate of good faith requirements, regardless of any other claims, causes of action, or
    theories of liability alleged in the complaint” (emphasis in original)). Plaintiff also cites Doe v. Illinois
    State Med. Inter-Ins. Exch., 
    599 N.E.2d 983
     (Ill. App. Ct. 1992); St. Paul Fire & Marine Ins. Co. v.
    Hawaiian Ins. & Guar. Co., 
    637 P.2d 1146
     (Haw. Ct. App. 1981); and Wiltshire by Wiltshire v. Gov’t of
    Virgin Islands, 
    893 F.2d 629
     (3d Cir. 1990), none of which support his assertion that in Tennessee,
    Plaintiff could have filed two separate healthcare liability actions.
    - 10 -
    to evaluate the substantive merits of the claim as to that defendant. Plaintiff’s error
    actually prevented Defendants from obtaining the medical records that were necessary for
    evaluating the substantive merits of the claim. As a consequence, that error was
    substantial. See Thurmond, 433 S.W.3d at 519–20; see also Stevens, 418 S.W.3d at 555.
    Plaintiff relied on the 120-day extension of the one-year statute of limitations
    provided by § 121(c) in the original action; however, a plaintiff is only entitled to the
    benefit of the 120-day extension when the plaintiff gives pre-suit notice in accordance
    with the statute. See 
    Tenn. Code Ann. § 29-26-121
    (c) (“When notice is given to a
    provider as provided in this section, the applicable statutes of limitations and repose shall
    be extended . . . .”); see also Webb v. AMISUB (SFH) Inc., No. W2017-02539-COA-R3-
    CV, 
    2019 WL 1422884
    , at *4 (Tenn. Ct. App. Mar. 29, 2019).4 Because Plaintiff did not
    substantially comply with § 121(a)(2)(E), the original action was time-barred. See Webb,
    
    2019 WL 1422884
    , at *6. As such, when Plaintiff refiled his action on July 7, 2016,
    following voluntary dismissal, it too was time-barred. See 
    Tenn. Code Ann. § 28-1
    -
    105(a); see also Byrge v. Parkwest Med. Ctr., 
    442 S.W.3d 245
    , 252 (Tenn. Ct. App.
    2014) (“As Plaintiff’s First Complaint was not timely filed, Plaintiff may not rely on
    
    Tenn. Code Ann. § 28-1-105
     to save his cause of action.”); Dortch v. Methodist
    Healthcare Memphis Hosps., No. W2017-01121-COA-R3-CV, 
    2018 WL 706767
    , at *4
    (Tenn. Ct. App. Feb. 5, 2018) (holding the trial court “properly looked to the timeliness
    of the First Complaint to determine whether the Second Complaint was time-barred”).
    For the foregoing reasons, we reverse the decision of the trial court and remand
    with instructions to dismiss all claims as barred by the statute of limitations.
    IN CONCLUSION
    The judgment of the trial court is reversed, and this matter is remanded with
    instructions to dismiss all claims. Costs of appeal are assessed against Kerry Gray.
    ________________________________
    FRANK G. CLEMENT JR., P.J., M.S.
    4
    Plaintiff argues otherwise, but we find Plaintiff’s argument to be unavailing. In Webb, the
    plaintiffs made identical arguments, and this court cited a number of cases supporting our determination
    that the 120-day extension is not available when the plaintiff does not substantially comply with 
    Tenn. Code Ann. § 121
    (a)(2)(E). 
    2019 WL 1422884
    , at *4.
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