John Riad v. Erie Insurance Exchange , 436 S.W.3d 256 ( 2013 )


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  •                 IN THE COURT OF APPEALS OF TENNESSEE
    AT KNOXVILLE
    August 7, 2013 Session
    JOHN RIAD V. ERIE INSURANCE EXCHANGE
    Appeal from the Circuit Court for Bradley County
    No. V11558 Hon. J. Michael Sharp, Judge
    No. E2013-00288-COA-R3-CV-FILED-OCTOBER 31, 2013
    This case concerns Erie’s refusal to pay insurance proceeds to Plaintiff, who filed suit,
    alleging claims of breach of contract, bad faith refusal to pay, and violations of the Tennessee
    Consumer Protection Act, codified at Tennessee Code Annotated section 47-18-101, et. seq.
    The case proceeded to jury trial. After denying a myriad of motions and reopening the proof
    to admit the insurance policy into evidence, the trial court submitted the case to the jury. The
    jury awarded Plaintiff compensatory and punitive damages and found that Erie’s failure to
    pay was in bad faith and in violation of the Tennessee Consumer Protection Act. The court
    assessed the statutory bad faith penalty and awarded treble damages and attorney fees. Erie
    appeals. We affirm the decision of the trial court.
    Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Circuit Court
    Affirmed; Case Remanded
    J OHN W. M CC LARTY, J., delivered the opinion of the Court, in which C HARLES D. S USANO,
    J R., P.J., and T HOMAS R. F RIERSON, II, J., joined.
    Suzanne S. Cook, Johnson City, Tennessee, and S. Morris Hadden, Kingsport, Tennessee,
    for the appellant, Erie Insurance Exchange.
    Joshua H. Jenne, Cleveland, Tennessee, for the appellee, John Riad.
    OPINION
    I. BACKGROUND
    On July 24, 2007, John Riad (“Plaintiff”) purchased three apartment buildings
    (collectively “the Property”) in Cleveland, Tennessee for $540,000. He financed $525,000
    of the purchase price with First National Bank and obtained an insurance policy with the help
    of Todd Walker of McIntire and Associates (“McIntire”). Mr. Walker, a statutory agent of
    Erie Insurance Exchange (“Erie”), insured the property through Erie. On June 8, 2009,
    Plaintiff sold the Property to Harry and Fern Perry (collectively “the Perrys”) for $672,000.
    Plaintiff financed the Property even though he remained indebted to First National Bank.
    The Perrys submitted an insurance application through McIntire and ultimately received an
    insurance policy (“the Policy”) from Erie. The Policy designated First National Bank as the
    first mortgagee on the Property but made no mention of Plaintiff. Upon Mr. Walker’s
    discovery that Plaintiff had not been included in the Policy, Mr. Walker contacted Erie and
    requested that Plaintiff be added to the Policy to protect Plaintiff’s interest.
    On November 4, 2009, Plaintiff discovered that the Property had been damaged by
    vandalism and that a number of appliances and air conditioning units had been stolen. He
    reported the damage and theft to law enforcement and Mr. Walker, who submitted an
    insurance claim on his behalf. The claim remained unpaid when Plaintiff filed suit against
    Erie on August 3, 2011.1 Plaintiff alleged that Erie breached its contract, that the breach was
    in bad faith, and that Erie violated the Tennessee Consumer Protection Act (“TCPA”).
    Plaintiff sought recovery of a bad faith penalty, attorney fees, and compensatory, punitive,
    and treble damages.
    The case proceeded to a jury trial at which several witnesses testified. Mr. Walker
    testified that Erie was one of several insurance companies that he dealt with on a regular
    basis. He clarified that he was acting as an agent for Erie in this case, that he was not
    responsible for writing policies or making policy determinations, and that he merely assisted
    clients in submitting applications, which were either accepted or denied by Erie. He recalled
    that Plaintiff initially approached him about insuring the Property in 2007. He stated that he
    assisted Plaintiff in securing the initial policy from Erie and that he later assisted Plaintiff in
    attempting to become an additional insured on a second policy after the Property was sold
    to the Perrys.
    Mr. Walker testified that prior to the sale of the Property in June 2009, Plaintiff had
    not submitted any claims for damage, loss or theft, or vandalism. He said that while he had
    never met the Perrys, his agency secured the Policy for them through Erie. He explained that
    his assistant submitted the insurance application for the Perrys because he was out of the
    office at the time. He stated that he visually inspected the Property and found improvements
    that led him to believe that the Property was in “better condition” than in 2007. He admitted
    that his visual inspection of the Property did not include an inspection of the interior of the
    1
    Plaintiff also filed suit against McIntire. The jury effectively dismissed the complaint against McIntire by
    not assessing fault against McIntire. Plaintiff did not appeal the jury’s decision.
    -2-
    apartments. Nevertheless, he reported to Erie that the Property was in an insurable condition.
    Erie ultimately approved the application and issued the Policy to the Perrys.
    Mr. Walker testified that when First National Bank informed him that Plaintiff had
    financed the Property for the Perrys, he contacted Erie and requested “whatever coverage was
    necessary to protect [Plaintiff’s] financial interest in the [P]roperty.” He claimed that Erie
    advised him to submit an application requesting that Plaintiff be named an “additional
    insured.” He opined that while he was free to suggest the type of policy that Plaintiff needed,
    Erie was ultimately responsible for deciding how to insure Plaintiff. He identified the
    submitted form, dated September 23, 2009, which provided,
    I need to add an additional insured to policy as the previous owner is doing
    [o]wner financing. I need to add it to both 4th Street locations.
    He conceded that in requesting coverage for Plaintiff, he neglected to include one of the three
    buildings that comprised the Property. He insisted that he did not intend to exclude one of
    the buildings from coverage. He stated that First National Bank was listed as the mortgagee
    for the Property because it retained a financial interest in the Property.
    Mr. Walker decried Erie’s delayed response to Plaintiff’s claim and testified that First
    National Bank even submitted a letter in an effort to support Plaintiff’s interest. The letter,
    dated August 12, 2010, provided, in pertinent part,
    I have recently come to understand that the property pledged to First National
    Bank to secure a loan extended to [Plaintiff] has been adversely affected by the
    unfortunate acts of theft and vandalism. This property is located at [].
    I further understand that [Erie] has delayed the process of paying a legitimate
    claim to our mutual customer that was filed in an effort to return the subject
    property to its original condition.
    Please be advised that First National Bank would like to engage in whatever
    process necessary to support the claim filed by [Plaintiff], or if necessary, enter
    into a separate claim in an effort to have the property pledged to the bank
    reconditioned.
    Also at issue is the fact that [Plaintiff] has had diminished rental income due
    to [Erie’s] prolonged delay in the payment of the filed claim. I would like to
    know if this loss of revenue is covered under the terms of the policy, as the
    diminished revenues are a concern to both First National Bank and our client.
    -3-
    I would like these “lost rents” included in the claim for the benefit of
    [Plaintiff].
    He stated that his office forwarded the letter to Erie’s claims adjuster, Clint Quarles. He
    opined that in pursuing the claim on Plaintiff’s behalf, Erie provided conflicting information
    and often failed to return telephone calls and other correspondence. He identified a
    document, dated June 4, 2010, in which he warned Erie that Plaintiff’s attorney expressed
    interest in filing a civil suit and pursing a bad faith claim. He claimed that he had never seen
    an insurance company delay a claim for as long as Erie had delayed Plaintiff’s claim. He
    conceded that he was not privy to Erie’s actual investigation and that Erie had, at the very
    least, conducted an examination in April 2010.
    Clarence Martin testified that he had worked as an appraiser, a licensed contractor,
    and a real estate agent. He sold the Property to Plaintiff in 2007, assisted Plaintiff in
    managing the Property and collecting rent, and subsequently assisted Plaintiff in selling the
    Property to the Perrys. He claimed that the Property was “looking good” and that only 3 of
    the 24 units were vacant when the Perrys purchased the Property. He recalled that he
    accompanied the Perrys as they inspected “at least” nine of the apartments before closing.
    He insisted that “anything that needed fixed was fixed” and that the units were in an “average
    condition” and clean even though they were “older.” He related that after the sale, Plaintiff
    even repaired a unit that had sustained water damage. He stated that other than the water
    damage, the Perrys never reported any other problems with their purchase.
    Mr. Martin testified that he and Plaintiff found “a lot of damage” when they returned
    to the Property. He assessed the cost to repair the damage and missing items to be
    approximately $92,600. He could not remember how many units were in rentable condition,
    but he claimed that at least 18 of the units needed new carpet.
    Mr. Quarles testified that he had worked for Erie as an insurance adjuster for
    approximately ten years. He explained that as an adjuster, his role was limited to determining
    whether a claim was covered by a particular policy. He insisted that he never made
    determinations as to whether a particular person should be covered by a policy. He stated
    that he was the adjuster assigned to Plaintiff’s claim, which was submitted in December
    2009. He recalled that shortly after the claim was filed, he sent a letter to the Perrys and
    Plaintiff in which he claimed that his documents reflected that Plaintiff was an “additional
    insured and mortgagee” on only two of the three buildings. He claimed that he mistakenly
    identified Plaintiff as a mortgagee. He identified a second letter, dated February 1, 2010, in
    which he informed Plaintiff that his records reflected that Plaintiff was actually “an
    additional insured on [two of the buildings] for liability purposes only.” He explained that
    property loss such as theft or vandalism would not be covered for someone who only held
    -4-
    liability coverage. He could not recall whether he spoke with Mr. Walker about Plaintiff’s
    coverage but admitted that Mr. Walker might have had trouble contacting him because he
    was “hard to reach sometimes.”
    Mr. Quarles testified that in June 2009, the Property had been valued at $835,526 for
    insurance purposes. He identified the declarations page of the Policy and conceded that the
    Policy provided for coverage in the amount of $1,000,000 and that the insurance premium
    for that coverage was $2,675 per year. He acknowledged that the Perrys were covered for
    losses due to theft and vandalism. He agreed that he had visited the Property and found that
    losses due to theft and vandalism had occurred and that the Perrys never filed a claim even
    though they were “named insureds” on the Policy. He related that according to his
    investigation, he believed that the damage to the Property was of the type that should be
    covered under the Policy. He asserted that Erie would not honor the claim because he was
    unable to determine when the damage occurred. He explained that Erie was not obligated
    to fulfill any claim if the damage had not occurred during the Policy period. He
    acknowledged that Erie still had not issued a formal denial letter but insisted that the claim
    had not been fulfilled and would not be fulfilled. He acknowledged that Plaintiff had
    previously insured the Property through Erie prior to his sale of the Property to the Perrys.
    Matthew Jenne,2 the Senior Vice President of First National Bank, testified that his
    primary responsibility was to assist in commercial lending. He related that he had known
    Plaintiff for a number of years in a professional and personal capacity. He stated that
    Plaintiff had “always [been] very truthful and very honest” and had “provided whatever
    information or documentation was required in managing his [professional] relationship” with
    First National Bank. He recalled that he extended a credit of $525,000 to Plaintiff in 2007
    to purchase the Property, which had an appraisal value of $625,000. He stated that Plaintiff’s
    subsequent sale of the Property to the Perrys did not affect the status of the loan. He stated
    that he became concerned when he first learned of the property damage in Spring 2010. He
    related that Plaintiff continued to submit timely mortgage payments and that First National
    Bank had submitted a letter concerning Plaintiff’s claim for recovery. He claimed that at
    first, he was advised not to submit an additional claim on behalf of First National Bank but
    that he was eventually told that he needed to file a separate claim.
    Mr. Jenne testified that as a result of Erie’s delay in submitting payment on Plaintiff’s
    claim, First National Bank was required to issue “force-placed insurance” on the Property
    for $6,300 per year and assess additional expenses relating to the management of the account.
    He acknowledged that if Erie submitted payment on Plaintiff’s claim, First National Bank’s
    2
    Matthew Jenne and Joshua Jenne, Plaintiff’s counsel, are brothers.
    -5-
    interest would also be protected as a first mortgagee. He admitted that if Erie determined that
    the damage occurred prior to the sale, he could also submit a claim under the prior policy.
    Shawn Zajac-Woodie, a property subrogation claims analyst, testified that he had
    worked for Erie since 1999. He identified an underwriting document, which provided that
    in June 2010, Erie had “[a]greed to backdate endorsement adding [Plaintiff] as mortgagee.”
    He acknowledged that the same document provided that in October 2010, Erie reversed its
    earlier decision and decided not to backdate the endorsement. He claimed that he was not
    privy to the discussions regarding the decision to reverse the backdating of the endorsement
    and that he did not have any information concerning the reasoning for that decision.
    Plaintiff testified that after his initial purchase of the Property, he invested
    approximately $30,000 in his renovation of the units and attempted to facilitate a
    “community feeling.” He partnered with Lee University’s Inner City Ministries and allowed
    college students to visit with tenants and provide food on Saturdays. He related that he
    generally collected rent each week and that he had a “personal relationship” with each tenant
    because he engaged them in conversation. He claimed that he was able to view the exterior
    and interior of the units on a regular basis because tenants often invited him inside the units.
    Plaintiff testified that when he sold the Property, only a few of the 24 units were
    vacant because it was “the height of the season.” He explained that the buildings were
    generally occupied in Spring because construction workers and landscapers knew of his
    reputation for providing clean apartments. He stated that he ultimately decided to sell the
    Property because he wanted to spend time with his family. He believed that the Property was
    ready to sell and insisted that the units had not been damaged prior to the sale. He explained
    that if he had noticed any damage, he would have simply filed an insurance claim prior to the
    sale. He admitted that he repaired one unit after the sale because it had sustained some water
    damage. He insisted that he did not know of the damage prior to the sale.
    Plaintiff testified that he referred the Perrys to Mr. Walker to obtain insurance and that
    he inquired of Mr. Walker about protecting his interests as the financer of the Property. He
    stated that other than receiving payments, he did not have any further involvement with the
    Property following the sale. He claimed that he learned of the damage after the Perrys
    foreclosed on the Property and that he promptly called Mr. Walker to report the damage and
    request assistance in filing a claim. He related that he provided whatever documentation that
    Erie requested but that he had still not recouped payment on his claim. He opined that as a
    result of the delay, he had lost rent in the amount of $9,500 per month and incurred
    significant litigation expenses. He claimed that the units were in such a deplorable condition
    that he was unable to rent 20 of the 24 units when he first regained possession. He conceded
    that he did not have documentation to establish the amount of rent he had regularly received
    -6-
    prior to the sale but claimed that he only received $2,500 per month after he regained
    possession of the Property. He asserted that he surrendered his laptop, which contained his
    ledger pertaining to rent, to the Perrys when he sold the Property.
    Fern Perry testified that she had never met Plaintiff but that she and her husband, with
    the help of a realtor, purchased the Property. She recalled that they chose the Property
    because Plaintiff boasted a significant cash flow. She stated that she was only allowed to
    view 2 or 3 of the 24 units prior to completing the sale. She admitted that she visited the
    Property “a number of times” with her realtor prior to the sale and that she did not notice any
    damage to the exterior of the Property. She claimed that she noticed damage when she
    obtained possession of the Property from Plaintiff. She opined that the units were “old and
    worn out” and “needed to be redone.” She stated that she obtained insurance on the Property
    following the sale and that she had never submitted a claim for damage.
    Mrs. Perry testified that her daughter and grandson, William Johnson, attempted to
    manage the property and that while Mr. Johnson lived on the Property, windows were
    broken, thefts occurred, and tenants moved from apartment to apartment when they attempted
    to collect rent. She admitted that they even replaced some air conditioning units that had
    been stolen. She conceded that her grandson eventually moved out in October 2009 and
    essentially abandoned the Property until Plaintiff regained possession a few months later
    when she and Mr. Perry filed a bankruptcy petition.
    Following the presentation of the above evidence, Erie moved for a directed verdict,
    arguing that Plaintiff failed to prove the existence of the contract at issue, namely the Policy;
    that Plaintiff’s bad faith claim should be dismissed because he failed to provide the requisite
    notice, because he failed to provide any evidence of damages, and because he failed to prove
    his claim of bad faith; that Plaintiff could not recover on his TCPA claim because the
    complaint did not contain a specific allegation that Erie had engaged in unfair or deceptive
    actions; and that Plaintiff could not recover punitive damages or damages for loss of rent.
    The trial court disagreed, allowed Plaintiff to formally admit the Policy into evidence as a
    late-filed exhibit, and submitted the case to the jury. The jury found for Plaintiff and
    assessed punitive damages in the amount of $1,500,000 and compensatory damages in the
    amount of $343,430. The jury further found that Erie had violated the TCPA, that Erie acted
    in bad faith, and that Plaintiff suffered additional damages as a result of Erie’s bad faith.
    Thereafter, the trial court assessed the bad faith penalty and awarded treble damages of
    $1,030,290, finding that Erie, “by and through its agents, acted knowingly as contemplated
    by [Tennessee Code Annotated section 47-18-109(a)(3).” The trial court also awarded
    additional attorney fees not accounted for in the bad faith penalty and directed Plaintiff to
    make an election of remedies between the treble damages and punitive damages awarded.
    This timely appeal followed the trial court’s denial of all post-trial motions.
    -7-
    II. ISSUES
    While Erie does not directly challenge the jury verdict, Erie asserts that numerous
    errors committed by the trial court necessitate a new trial. We consolidate and restate the
    issues raised on appeal as follows:
    A. Whether Erie is entitled to a new trial because the trial court committed
    numerous errors relating to the admissibility of evidence.
    B. Whether the trial court erred in reopening the proof.
    C. Whether the trial court erred in allowing the jury to consider Plaintiff’s
    claim that Erie violated the TCPA.
    D. Whether the trial court erred in allowing the jury to consider Plaintiff’s
    claim that Erie’s failure to pay was a result of bad faith.
    E. Whether the trial court erred in denying Erie’s motion for directed verdict.
    F. Whether the trial court erred in setting the amount of damages.
    G. Whether the trial court erred in adopting Plaintiff’s findings of fact.
    III. DISCUSSION
    A.
    Erie asserts that it is entitled to a new trial because the trial court committed numerous
    errors relating to the admissibility of evidence. Plaintiff responds that the trial court did not
    err in its evidentiary decisions. Rulings on admissibility of evidence are within a trial court’s
    discretion. White v. Vanderbilt Univ., 
    21 S.W.3d 215
    , 222-23 (Tenn. Ct. App. 1999). “A
    trial court abuses its discretion only when it ‘applie[s] an incorrect legal standard or reache[s]
    a decision which is against logic or reasoning that cause[s] an injustice to the party
    complaining.’” Eldridge v. Eldridge, 
    42 S.W.3d 82
    , 85 (Tenn. 2001) (quoting State v.
    Shirley, 
    6 S.W.3d 243
    , 247 (Tenn. 1999)). We review the decision of the trial court to
    determine:
    (1) whether the factual basis for the decision is supported by the evidence, (2)
    whether the trial court identified and applied the applicable legal principle, and
    -8-
    (3) whether the trial court’s decision is within the range of acceptable
    alternatives.
    
    White, 21 S.W.3d at 223
    . Improper admission or exclusion of evidence requires a new trial
    if the outcome of the trial was affected. Tenn. R. App. P. 36(b); 
    White, 21 S.W.3d at 222
    .
    If a discretionary decision is within a range of acceptable alternatives, we will not substitute
    our judgment for that of the trial court simply because we may have chosen a different
    alternative. 
    White, 21 S.W.3d at 223
    .
    Erie claims that the trial court erred in overruling its hearsay objection to Mr. Martin’s
    testimony concerning statements made by Plaintiff. Mr. Martin testified that Plaintiff told
    him that he foreclosed on the Property because the Perrys stopped submitting payments.
    Hearsay is defined as “a statement, other than one made by the declarant while testifying at
    the trial or hearing, offered in evidence to prove the truth of the matter asserted.” Tenn. R.
    Evid. 801(c). Hearsay is inadmissible in trial court proceedings unless it falls within one of
    the recognized exceptions to the hearsay rule. Tenn. R. Evid. 802; Mitchell v. Archibald, 
    971 S.W.2d 25
    , 28 (Tenn. Ct. App. 1998). The colloquy between the court and counsel reveals
    that the statements were not excluded by the hearsay rule because they were characterized
    as admissions by a party opponent. The Tennessee Rules of Civil Procedure do not exclude
    statements “offered against a party” that are “the party’s own statement in either an
    individual or a representative capacity.” Tenn. R. Evid. 803(1.2) (emphasis added). Here,
    the statements were not offered against Plaintiff but were offered to bolster Plaintiff’s case.
    The statements should have been excluded as hearsay; however, we decline to grant a new
    trial based upon this error. The information was properly admitted through other witnesses,
    namely Mrs. Perry, who admitted that she filed bankruptcy and abandoned the Property.
    Accordingly, the trial court’s error did not affect the outcome of the trial when the evidence
    was introduced through other avenues.
    Erie claims that the trial court erred in excluding testimony from Mr. Quarles
    concerning Erie’s reasoning for denying the claim. Through Mr. Quarles, Erie sought to
    admit statements made by the Perrys and Mr. Johnson and a letter, with attached
    photographs, written by Joni Best, the realtor who assisted the Perrys in their purchase of the
    Property. The statements and letter, which were excluded as hearsay, concerned the
    condition of the Property prior to and shortly after the sale. Erie claimed that the statements
    were admissible as non-hearsay statements because they were not offered to establish the
    truth of the matter asserted but were offered to provide reasoning as to why Erie denied the
    claim. The offered evidence should not have been excluded because it was relevant and
    admissible to establish Erie’s good faith reasoning for denying the claim; however, we
    decline to grant a new trial based upon this error. The crux of the information sought to be
    introduced was that Erie denied the claim because it could not determine when the damage
    -9-
    occurred. Mr. Quarles testified repeatedly that the claim had not been fulfilled because his
    investigation did not reveal when the damage occurred. Likewise, Mrs. Perry testified that
    she discovered that the units were damaged shortly after she and Mr. Perry purchased the
    Property. Accordingly, the trial court’s error did not affect the outcome of the trial when the
    evidence was introduced through other avenues.
    Erie claims that the trial court erred in limiting testimony from Mrs. Perry concerning
    the condition of the Property. However, Mrs. Perry could not recall which units she had
    visited prior to her purchase of the Property and could not identify photographs taken of
    specific units. Rule 602 of the Tennessee Rules of Evidence provides, in pertinent part,
    A witness may not testify to a matter unless evidence is introduced sufficient
    to support a finding that the witness has personal knowledge of the matter.
    Evidence to prove personal knowledge may, but need not, consist of the
    witness’s own testimony.
    The trial court did not err in limiting Mrs. Perry’s testimony to matters upon which she had
    personal knowledge. Erie also sought to introduce a letter written by Ms. Best through Mrs.
    Perry. This letter, when offered through Mrs. Perry, was hearsay and was properly excluded
    by the trial court. Tenn. R. Evid. 801(c). This issue is without merit.
    Erie claims that the trial court erred in refusing to exclude from opening statements
    Plaintiff’s reference to police department call logs that were never entered into evidence.
    Erie asserts that the delayed ruling allowed Plaintiff to imply that there was damage to the
    Property without having to introduce proof of the call logs. Regardless of any potential for
    error by the trial court in this ruling, the mention of the call logs in Plaintiff’s opening
    statement did not affect the outcome of the trial. Opening statements are not evidence and
    cannot be characterized as such. See generally Wilson v. Americare Sys. Inc., No. M2008-
    00419-COA-R3-CV, 
    2009 WL 890870
    , at *6 (Tenn. Ct. App. Mar.31, 2009) (providing that
    closing arguments are not evidence and cannot be considered as such). Moreover, Mrs. Perry
    admitted at trial that the Property had been vandalized throughout her grandson’s tenure as
    manager of the Property. This issue is without merit.
    Erie claims that the trial court erred in overruling its objection to the admissibility of
    the commercial valuation report because Mr. Quarles could not properly authenticate the
    document. A review of the record reveals that Mr. Quarles had sufficient knowledge to
    authenticate the document in question. This issue is without merit.
    Erie claims that the trial court erred in overruling its objection to testimony concerning
    First National Bank’s claim for damages. Testimony concerning Erie’s interactions with
    -10-
    First National Bank in regard to Plaintiff’s claim for damages and its interest in the Property
    was relevant and admissible. This issue is without merit.
    Erie claims that the trial court erred in allowing testimony from Mr. Zajac-Woodie
    because he was not listed on either party’s witness list and “was not prepared to be called as
    a witness.” Erie objected to Mr. Quarles testifying as the corporation’s designated
    representative but then sought to prohibit Mr. Zajac-Woodie, who was the corporation’s
    designated representative, from testifying at trial. Mr. Zajac-Woodie was present at trial and
    appeared to possess sufficient personal knowledge of the information contained in his
    testimony. See Tenn. R. Evid. 602 (prohibiting testimony from witnesses who have no
    personal knowledge of the matter). This issue is without merit.
    Erie claims that the trial court erred in overruling its objection to leading questions
    during Plaintiff’s re-direct examination. Rule 611 of the Tennessee Rules of Civil Procedure
    provides, in pertinent part,
    The court shall exercise appropriate control over the presentation of evidence
    and conduct of the trial when necessary to avoid abuse by counsel.
    We refuse to disrupt the trial court’s ruling on procedural objections and its general control
    of the presentation of evidence when the record before this court offers no legitimate reason
    to interfere. This issue is without merit.
    Having found no evidentiary issues that would merit a new trial, we respectfully deny
    Erie’s request to set aside the judgment and remand the case for a new trial.
    B.
    Erie asserts that the trial court erred in denying its motion for a directed verdict
    because Plaintiff failed to introduce the Policy into evidence. Erie likewise asserts that the
    trial court prejudicially erred by reopening the proof to allow Plaintiff to introduce the Policy
    into evidence for the jury’s consideration. Plaintiff responds that the court did not err in
    reopening the proof given the confusion surrounding the issue. Plaintiff notes that he, like
    the trial court, believed that the policy jacket was the actual policy at issue in the case and
    that Erie was disingenuous in withholding the Policy from discovery and objecting to the
    eventual admission of the newly discovered document.
    “Permitting additional proof, after a party has announced that proof is closed, is within
    the discretion of the trial court.” Simpson v. Frontier Cmty. Credit Union, 
    810 S.W.2d 147
    ,
    149 (Tenn. 1991) (citing State v. Bell, 
    690 S.W.2d 879
    , 882 (Tenn. Crim. App. 1985)).
    -11-
    “[U]nless it appears that its action in that regard has permitted injustice, its exercise of
    discretion will not be disturbed on appeal.” 
    Id. To say
    that this case was hotly contested would be a gross understatement.
    Nevertheless, Erie admitted in its answer to Plaintiff’s complaint that it issued an insurance
    policy to the Perrys. The central issue of the case concerned whether and in what capacity
    Plaintiff had been added to the Policy. Erie sat idly by as Plaintiff’s counsel referred to
    another document as the Policy and admittedly waited until the close of proof to bring the
    oversight to opposing counsel’s attention. While there may have been confusion surrounding
    which document comprised the Policy, neither party questioned the existence of the Policy
    issued by Erie. Erie relied heavily on the contents of the Policy at trial. Erie even relies on
    the Policy in its appeal to this court. With these considerations in mind, we conclude that the
    trial court did not abuse its discretion in reopening the proof to allow the admission of an
    undisputed document that was repeatedly referred to throughout the trial.
    C.
    Erie asserts that the trial court erred in allowing the jury to consider the TCPA claim
    following the General Assembly’s enactment of Tennessee Code Annotated section 56-8-
    113, which specifically prohibits private causes of action in cases involving insurance claims.
    Erie alternatively argues that Plaintiff failed to properly plead the TCPA claim. Plaintiff
    responds that section 56-8-113 was not applicable to him because his cause of action accrued
    well before April 29, 2011, the enactment date of section 56-8-113. Plaintiff further
    responds that his complaint was sufficient and that Erie waived review of any issue
    pertaining to the sufficiency of his complaint.
    Section 56-8-113, which was enacted on April 29, 2011, by Chapter 130 of the Public
    Acts of 2011 at section 1, provides,
    Notwithstanding any other law, title 50 and this title shall provide the sole and
    exclusive statutory remedies and sanctions applicable to an insurer, person, or
    entity licensed, permitted, or authorized to do business under this title for
    alleged breach of, or for alleged unfair or deceptive acts or practices in
    connection with, a contract of insurance as such term is defined in § 56-7-
    101(a). Nothing in this section shall be construed to eliminate or otherwise
    affect any:
    (1) Remedy, cause of action, right to relief or sanction available
    under common law;
    -12-
    (2) Right to declaratory, injunctive or equitable relief, whether
    provided under title 29 or the Tennessee Rules of Civil
    Procedure; or
    (3) Statutory remedy, cause of action, right to relief or sanction
    referenced in title 50 or this title.
    (Emphasis added). Section 2 of that Public Act provides,
    This act shall take effect upon becoming law, the public welfare requiring it,
    and shall apply to any cause of action accruing on or after such date.
    This court has repeatedly held that a TCPA claim accrues when the unlawful act or practice
    is discovered, thereby making the discovery rule applicable to such actions. Fortune v. Unum
    Life Ins. Co., 
    360 S.W.3d 390
    , 402 (Tenn. Ct. App. 2010) (quoting Schmank v. Sonic
    Automotive Inc., No. E2007-01857-COA-R3-CV, 
    2008 WL 2078076
    , at *2 (Tenn. Ct. App.
    May 16, 2008)). In this case, Plaintiff was indisputably aware of sufficient facts prior to
    April 2011 that he had sustained injury or damages as a result of Erie’s actions. 
    Id. at 403.
    Accordingly, we conclude that Plaintiff’s claim accrued prior to April 29, 2011, rendering
    section 56-8-113 inapplicable to his cause of action.
    Relative to the alleged insufficiency of the complaint, Rule 8.05 of the Tennessee
    Rules of Civil Procedure provides,
    Each averment of a pleading shall be simple, concise and direct. No technical
    forms of pleading or motions are required. Every pleading stating a claim or
    defense relying upon the violation of a statute shall, in a separate count or
    paragraph, either specifically refer to the statute or state all of the facts
    necessary to constitute such breach so that the other party can be duly apprised
    of the statutory violation charged. The substance of any ordinance or
    regulation relied upon for claim or defense shall be stated in a separate count
    or paragraph and the ordinance or regulation shall be clearly identified. The
    manner in which violation of any statute, ordinance or regulation is claimed
    shall be set forth.
    “Although a complaint ‘need not contain in minute detail the facts that give rise to the claim,’
    the complaint must at least ‘contain allegations from which an inference may fairly be drawn
    that evidence on these material points will be introduced at trial.’” Trau-Med of America,
    Inc. v. Allstate Ins. Co., 
    71 S.W.3d 691
    , 704 (Tenn. 2002) (quoting Donaldson v. Donaldson,
    
    557 S.W.2d 60
    , 61 (Tenn. 1977)). Having reviewed the complaint, we conclude that Erie
    -13-
    was adequately apprised of the statute upon which Plaintiff relied and the manner in which
    Plaintiff believed Erie violated the statute. Tenn. R. Civ. P. 8.05. This issue is without merit.
    D.
    Erie argues that the trial court erred in allowing the jury to consider Plaintiff’s claim
    of bad faith when Plaintiff failed to prove that he made a formal demand for payment 60 days
    before filing suit. Plaintiff responds that he timely informed Mr. Walker, Erie’s agent, of his
    intention to seek recovery for Erie’s bad faith.
    This court has held that before recovery pursuant to Tennessee Code Annotated
    section 56-7-105 is permitted a plaintiff must prove that
    (1) the policy of insurance must, by its terms, have become due and payable,
    (2) a formal demand for payment must have been made, (3) the insured must
    have waited 60 days after making his demand before filing suit (unless there
    was a refusal to pay prior to the expiration of the 60 days), and (4) the refusal
    to pay must not have been in good faith.
    Palmer v. Nationwide Mut. Fire Ins. Co., 
    723 S.W.2d 124
    , 126 (Tenn. Ct. App. 1986) (citing
    Third Nat. Co. v. Thompson, 
    191 S.W.2d 190
    (Tenn. Ct. App. 1945); De Rosset Hat Co. v.
    London Lancashire Fire Ins. Co., 
    183 S.W. 720
    (Tenn. 1915); and St. Paul Fire & Marine
    Ins. Co. v. Kirkpatrick, 
    164 S.W. 1186
    (Tenn. 1913)). “[D]elay in settling a claim does not
    constitute bad faith when there is a genuine dispute as to value, no conscious indifference to
    the claim, and no proof that the insurer acted from ‘any improper motive.”’ 
    Id. (quoting Johnson
    v. Tennessee Farmers Mut. Ins. Co., 
    556 S.W.2d 750
    , 752 (Tenn. 1977)).
    Plaintiff asserts that his formal demand for payment was reflected in Mr. Walker’s
    emails to his superiors at Erie. One of Mr. Walker’s emails, dated June 4, 2010, provided,
    in pertinent part,
    [Plaintiff’s] attorney wants to sue us and Erie. I feel that Erie is responsible
    for this claim and should provide coverage. It would be nice to come to a
    conclusion before the lawsuits start.
    [Plaintiff] told me he does not want to sue anybody but [that he] may be left
    with [no] choice if something does not happen. He has been very patient as
    this is now approaching seven months and Erie still has not denied the claim.
    Even if First National Bank is paid for the building damage[, Plaintiff] is going
    to expect loss of rents as the delay in processing this claim has caused him to
    -14-
    have increase loss of use and loss of rent. His attorney told me he feels he has
    a very good case for loss of rents from a bad faith claim.
    In Tennessee, the precedent on this issue is conflicting. Some cases provide that a
    simple formal demand for payment is required, while others provide that an explicit threat
    of litigation is required. See Heil v. Evanston Co., 890 F3d 722, 730-31 (6th Cir. 2012)
    (comparing several cases on the issue of meeting the statutory notice requirement). The
    record reflects that more than 60 days before filing suit, Plaintiff provided notice to Mr.
    Walker, Erie’s agent, that he intended to file a civil suit in which he would likely raise bad
    faith if his claim remained unpaid. Applying either rationale provided for in prior cases,
    Plaintiff fulfilled the statutory notice requirement contained in section 56-7-105.
    E.
    Erie asserts that the trial court erred in denying its motion for directed verdict because
    Plaintiff failed to prove his interest in the Property. Plaintiff responds that he submitted
    sufficient evidence concerning his interest in the Property.
    The Tennessee Rules of Civil Procedure provide for directed verdicts as follows:
    A motion for a directed verdict may be made at the close of the evidence
    offered by an opposing party or at the close of the case. The court shall
    reserve ruling until all parties alleging fault against any other party have
    presented their respective proof-in-chief. A party who moves for a directed
    verdict at the close of the evidence offered by an opponent may offer evidence
    in the event that the motion is not granted, without having reserved the right
    so to do and to the same extent as if the motion had not been made. A motion
    for a directed verdict which is not granted is not a waiver of trial by jury even
    though all parties to the action have moved for directed verdicts. The order of
    the court granting a motion for a directed verdict is effective without any
    assent of the jury.
    Tenn. R. Civ. P. 50.01.
    In considering a motion for a directed verdict, the trial court must take the strongest
    legitimate view of the evidence in favor of the nonmoving party, allow all reasonable
    inferences in favor of that party, and discard all countervailing evidence. Newcomb v. Kohler
    Co., 
    222 S.W.3d 368
    , 390 (Tenn. 2006) (quoting Crain v. Benton, 
    823 S.W.2d 187
    , 195
    (Tenn. Ct. App. 1991)); Johnson v. Tennessee Farmers Mut. Ins. Co., 
    205 S.W.3d 365
    , 370
    (Tenn. 2006). A motion for a directed verdict should not be granted “if the party with the
    -15-
    burden of proof has presented sufficient evidence to create an issue of fact for the jury to
    decide.” Burton v. Warren Farmers Co-op., 
    129 S.W.3d 513
    , 520 (Tenn. Ct. App. 2002)
    (citing 
    White, 21 S.W.3d at 231
    ). A party has created a jury issue when there is doubt about
    the conclusions drawn from the evidence. 
    Id. The grant
    or denial of a motion for directed
    verdict is a question of law; therefore, the court’s decision is subject to a de novo review with
    no presumption of correctness. Blackburn v. Blackburn, 
    270 S.W.3d 42
    , 47 (Tenn. 2008);
    Union Carbide Corp. v. Huddleston, 
    854 S.W.2d 87
    , 91 (Tenn. 1993).
    Reviewing the evidence in favor of Plaintiff, as we are constrained to do, the record
    reflects that numerous witnesses, including Plaintiff, Mr. Walker, and Mr. Jenne, offered
    testimony concerning Plaintiff’s interest in the Property. Mrs. Perry’s joint bankruptcy
    petition, which was entered into evidence, also acknowledged Plaintiff’s interest in the
    Property. Accordingly, we affirm the trial court’s denial of a directed verdict in favor of Erie
    because Plaintiff submitted sufficient evidence to create an issue of fact for the jury.
    F.
    Erie takes issue with the award of damages. Erie asserts that Plaintiff was not entitled
    to seek an award of lost rent because he was statutorily limited to the recovery of the insured
    loss and an additional 25 percent pursuant to Tennessee Code Annotated section 56-7-105,
    commonly referred to as the bad faith statute. Erie claims that the trial court’s award of
    treble damages was improperly calculated. Erie also argues that the trial court prejudicially
    erred when it allowed the jury to consider awarding punitive damages because “insureds are
    not entitled to punitive damages in a first-party insurance claim.”
    Loss of rental income
    Citing Rice v. Van Wagoner Companies, Incorporated, 
    738 F. Supp. 252
    (M.D. 1990),
    Erie argues that Plaintiff’s recovery was statutorily limited to the recovery of the insured loss,
    namely $92,630, and an additional 25 percent penalty. Plaintiff responds that the damages
    awarded were recoverable and contemplated pursuant to the terms of the Policy.
    This issue presents a matter of statutory interpretation, which is reviewable as a matter
    of law pursuant to the de novo standard without any presumption of correctness. In re Estate
    of Tanner, 
    295 S.W.3d 610
    , 613 (Tenn. 2009) (citing Gleaves v. Checker Cab Transit Corp.,
    
    15 S.W.3d 799
    , 802 (Tenn. 2000); Myint v. Allstate Ins. Co., 
    970 S.W.2d 920
    , 924 (Tenn.
    1998)). The primary objective of statutory interpretation is to carry out the legislative intent
    without broadening or restricting a statute beyond its intended scope. Houghton v. Aramark
    Educ. Res., Inc., 
    90 S.W.3d 676
    , 678 (Tenn. 2002). In construing legislative enactments, we
    presume that every word in a statute has meaning and purpose and should be given full effect
    -16-
    if the obvious intention of the General Assembly is not violated by so doing. In re C.K.G.,
    
    173 S.W.3d 714
    , 722 (Tenn. 2005). When a statute is clear, we apply the plain meaning
    without complicating the task. Eastman Chem. Co. v. Johnson, 
    151 S.W.3d 503
    , 507 (Tenn.
    2004). We also presume that the General Assembly was aware of the state of the law when
    the statutes were enacted and that it did not intend to enact a useless statute. Lee Med., Inc.
    v. Beecher, 
    312 S.W.3d 515
    , 527 (Tenn. 2010).
    Relative to claims of bad faith, the Tennessee Code provides, in pertinent part,
    (a) The insurance companies of this state, and foreign insurance companies
    and other persons or corporations doing an insurance or fidelity bonding
    business in this state, in all cases when a loss occurs and they refuse to pay the
    loss within sixty (60) days after a demand has been made by the holder of the
    policy or fidelity bond on which the loss occurred, shall be liable to pay the
    holder of the policy or fidelity bond, in addition to the loss and interest on the
    bond, a sum not exceeding twenty-five percent (25%) on the liability for the
    loss; provided, that it is made to appear to the court or jury trying the case that
    the refusal to pay the loss was not in good faith, and that the failure to pay
    inflicted additional expense, loss, or injury including attorney fees upon the
    holder of the policy or fidelity bond; and provided, further, that the additional
    liability, within the limit prescribed, shall, in the discretion of the court or jury
    trying the case, be measured by the additional expense, loss, and injury
    including attorney fees thus entailed.
    Tenn. Code Ann. § 56-7-105(a) (emphasis added). We agree with Erie that the award of lost
    rent was not likely an “insured loss” pursuant to the Policy when Mr. Walker sought to insure
    Plaintiff’s interest as a mortgagee. In Rice, a federal district court held that an insurer’s
    liability was statutorily limited to the insured loss and an additional 25 percent 
    penalty. 738 F. Supp. at 254
    . Rice is a district court order that is not binding on this court. Leggett v.
    Duke Energy Corp., 
    308 S.W.3d 843
    , 871 (Tenn. 2010). In limiting liability, the court in
    Rice held that the legislature’s use of the words “in all cases” was dispositive of its intent to
    designate the bad faith statute as the exclusive remedy in breach of insurance contract 
    cases. 738 F. Supp. at 254
    . In so holding, the court also quoted extensively from the decision in
    Chandler v. Prudential Ins. Co., 
    715 S.W.2d 615
    (Tenn. Ct. App. 1986), despite a more
    recent decision on a similar issue in Wilson Estate v. Arlington Auto Sales, 
    743 S.W.2d 923
    (Tenn. Ct. App. 1987).
    In Chandler, plaintiff alleged that defendant was guilty of the tort of bad faith because
    defendant breached its duty of good faith and fair dealing by failing to timely fulfill her
    insurance 
    claim. 715 S.W.2d at 618-19
    . Comparing the bad faith statute with the worker’s
    -17-
    compensation act, the court held that Tennessee did not recognize the tort of bad faith. 
    Id. at 621.
    The court further held that section 56-7-105 provided the exclusive remedy for
    insureds maintaining an action for the recovery of insurance benefits. 
    Id. The court
    did not
    address the type of recovery plaintiff could seek if she had brought a breach of contract
    action. Indeed, the court distinguished the facts in Chandler from MFA Mutual Insurance
    Company v. Flint, 
    574 S.W.2d 718
    (Tenn. 1978), wherein the plaintiff brought a breach of
    contract action to rescind a settlement reached with an insurance company. 
    Id. In Wilson
    , a panel of this court considered the wrongful refusal of a claim upon a
    credit life insurance 
    policy. 743 S.W.2d at 926-27
    . Edna Poor (“Aunt”) and Wilma Wilson
    (“Mother”) sought to purchase a car for Penny Wilson (“Daughter”). 
    Id. at 925-26.
    Mother
    and Aunt procured a credit life insurance policy on Mother from the car dealership because
    they were concerned that Mother’s illness would result in the inability to fulfill the terms of
    the car loan. 
    Id. When Mother
    died, the insurance company refused payment on the policy.
    
    Id. at 926.
    Daughter, Aunt, and Mother’s estate filed suit against the dealership and the
    insurance company to recover the benefits of the policy. 
    Id. The court
    assessed fault against
    the insurance company and awarded the statutory bad faith penalty to Mother’s estate and an
    additional $12,250 to Daughter. 
    Id. at 927.
    On appeal, this court affirmed the award of
    damages to Daughter but did not specifically address the interplay between the imposition
    of the bad faith penalty and the award to Daughter.
    In upholding the award, the court stated, in pertinent part,
    Western Pioneer also takes issue with the trial court’s having awarded Penny
    Wilson damages in the amount of $12,250. Western Pioneer asserts that at
    most Penny Wilson should have been awarded only the $6,691.83 principal
    balance on the loan. Western Pioneer also argues that Penny Wilson has no
    standing to institute any action under the insurance policy here.
    We have already noted that a valid contract of insurance was entered into by
    Wilma Wilson and Western Pioneer through its agent, Arlington. “In
    Tennessee, the requisites necessary to establish a third party beneficiary
    relationship are: (1) a valid contract made upon sufficient consideration
    between the promisor and promisee; and (2) the clear intent to have the
    contract operate for benefit of a third party.” The evidence is overwhelming
    and uncontradicted that Penny Wilson was an intended third party beneficiary
    and was properly entitled to bring this action.
    There is abundant proof in the record to support the award of $12,250 to Penny
    Wilson. “The purpose of the remedy of damages is to put the party in as good
    -18-
    a position as he would have been had the contract been completed, and
    accordingly a plaintiff may recover for the promise of performance as well as
    consequential damages.” Here, as Western Pioneer admits, the damages for
    the remaining principal balance on the contract of sale and consumer credit
    contract are nearly $7,000. In addition, accumulated interest as of the date of
    judgment made the total due on the credit contract more than $9,000, and
    prejudgment interest under [section 47-14-123] was properly demanded in the
    pleadings. The trial court found that Penny Wilson had been deprived of the
    real and effective use of her automobile as a result of Western Pioneer’s
    refusal to pay the claim.
    We affirm the trial court’s award to Penny Wilson. It is within the range of
    reasonableness, is not contrary to the preponderance of the evidence, and does
    not result from the abuse of discretion.
    
    Id. at 930-31
    (internal citations omitted).
    We believe that Wilson is an accurate statement of Tennessee law and more indicative
    of the legislature’s intent in allowing the utilization of the bad faith statute as an additional
    form of recovery for plaintiffs. See 
    Myint, 970 S.W.2d at 925
    (“We find nothing in either
    the Insurance Trade Practices Act or the bad faith statute which limits an insured’s remedies
    to those provided therein.”), superseded by statute, 2011 Tenn. Pub. Acts ch. 130 § 1
    (codified at Tenn. Code Ann. § 56-8-113).3 See also Leverette v. Tennessee Farmers Mut.
    Ins. Co., No. M2011-00264-COA-R3-CV, 
    2013 WL 817230
    , at *38 (Tenn. Ct. App. March
    4, 2013) (upholding the trial court’s grant of directed verdict for breach of an insurance
    contract and award of compensatory damages). The legislature’s use of the words “in all
    cases” was not dispositive of anything more than an intent to assess an additional penalty
    against insurance companies when the refusal to pay was not in good faith. Plaintiff was
    entitled to recover any damages applicable in breach of contract actions and was not
    statutorily limited to the recovery of the insured loss and the bad faith penalty.
    Relative to the damages awarded, “[t]he purpose of assessing damages in a breach of
    contract suit is to place the plaintiff, as nearly as possible, in the same position he would have
    had if the contract had been performed.” Wilhite v. Brownsville Concrete Co., 
    798 S.W.2d 772
    , 775 (Tenn. Ct. App. 1990). “While the amount of damages to be awarded in a given
    case is not controlled by fixed rules of law or mathematical formulas, [] the evidence upon
    3
    The Tennessee General Assembly legislatively reversed the Tennessee Supreme Court’s holding in Myint.
    See Tenn. Code Ann. § 56-8-113. The statute is applicable to claims accruing on or after April 29, 2011.
    As previously discussed, this case accrued well before April 29, 2011.
    -19-
    which a party relies to prove damages must be sufficiently certain to enable the trier of fact,
    using its discretion, to make a fair and reasonable assessment of damages[.]” BankcorpSouth
    Bank, Inc. v. Hatchel, 
    223 S.W.3d 223
    , 230 (Tenn. Ct. App. 2006) (citing Overstreet v.
    Shoney’s, 
    4 S.W.3d 694
    , 703 (Tenn. Ct. App. 1999); Wilson v. Farmers Chemical Ass’n, 
    444 S.W.2d 185
    , 189 (Tenn. Ct. App. 1969)). Had Erie promptly reviewed and approved
    Plaintiff’s claim, Plaintiff could have simply regained possession of the Property, repaired
    the units, replaced the missing items, and rented the units, allowing him to recoup rental
    income. Instead, Erie delayed the processing of the claim for nearly 16 months, forcing
    Plaintiff to file suit and impeding his ability to return to his management of the Property. The
    jury’s award of compensatory damages was a fair and reasonable assessment of the damages
    sustained by Plaintiff as a result of Erie’s breach of the insurance contract. Accordingly, we
    affirm the award of compensatory damages.
    Treble damages
    Erie asserts that the court erred in trebling the damages pursuant to the TCPA. Erie
    claims that the “only damages which could possibly be considered actual damages and
    subject to possible trebling by the jury are the total of $15,139.00 in damages for litigation
    costs and force-placed insurance.” Erie further claims that the jury, not the court should have
    been tasked with setting the amount of actual damages. Plaintiff responds that the jury, not
    the court set the amount of damages and that the trial court properly trebled the damages.
    The TCPA provides, in pertinent part,
    (a)(1) Any person who suffers an ascertainable loss of money or property, real,
    personal, or mixed, or any other article, commodity, or thing of value wherever
    situated, as a result of the use or employment by another person of an unfair
    or deceptive act or practice described in § 47-18-104(b) and declared to be
    unlawful by this part, may bring an action individually to recover actual
    damages.
    ***
    (3) If the court finds that the use or employment of the unfair or deceptive act
    or practice was a willful or knowing violation of this part, the court may award
    three (3) times the actual damages sustained and may provide such other relief
    as it considers necessary and proper, except that the court may not award
    exemplary or punitive damages for the same unfair or deceptive practice.
    -20-
    Tenn. Code Ann. § 47-18-109(a)(1), (3). The legislature did not define the term actual
    damages as it pertains to an award of trebled damages pursuant to Tennessee Code Annotated
    section 47-18-109. Discover Bank v. Morgan, 
    363 S.W.3d 479
    , 496-98 (Tenn. 2012)
    (holding that a plaintiff could recover actual damages under the TCPA for loss of credit if
    the plaintiff submitted sufficient proof of the amount damages requested). Here, the jury
    assessed damages at $343,430. Having reviewed the evidence, we conclude that the trial
    court did not err in trebling the damages assessed by the jury.
    Punitive damages
    Citing Heil v. Evanston Insurance Company, 
    690 F.3d 722
    (6th Cir. 2012), Erie
    reasserts its position that Plaintiff was not entitled to damages beyond those contemplated
    in Tennessee Code Annotated section 56-7-105. Eries insists that Tennessee has not
    “expanded the scope of damages in first party insurance claims to include general punitive
    damages.” Plaintiff responds that he was “entitled to the jury’s consideration of whether
    punitive damages were appropriate given the facts and circumstances of the case.”
    We acknowledge the Court’s statement in Heil that section 56-7-105 “provides the
    exclusive extra[-]contractual remedy for an insured’s bad faith refusal to pay on a 
    policy.” 690 F.3d at 728
    . However, that statement ignores the Myint progeny of cases, providing for
    the application of the TCPA to cases filed prior to the applicability of section 56-8-113. With
    that consideration in mind, we reaffirm our conclusion that Plaintiff was entitled to recover
    any damages applicable in breach of contract actions and was not statutorily limited to the
    recovery of the insured loss and the bad faith penalty. Punitive damages, while generally
    “not available in a breach of contract case,” may be awarded in a breach of contract action
    under “certain circumstances.” Rogers v. Louisville Land Co., 
    367 S.W.3d 196
    , 211 n.2
    (Tenn. 2012) (citations omitted). To recover punitive damages, the trier of fact must find that
    a defendant acted either intentionally, fraudulently, maliciously, or recklessly. Hodges v.
    S.C. Toof & Co., 
    833 S.W.2d 896
    , 901 (Tenn. 1992). Erie does not argue that the jury was
    improperly instructed or that the jury failed to consider the applicable factors. Accordingly,
    we further conclude that the issue of punitive damages was properly submitted to the jury.
    Election of Remedies
    Lest there be any doubt about the effect of our affirmance of both the multiple
    damages under the TCPA and the punitive damages award, it is clear under Concrete Spaces
    Incorporated v. Sender, 
    2 S.W.3d 901
    (Tenn. 1999), that Plaintiff is entitled to, and must
    elect, one or the other, but not both, of the awards:
    -21-
    Because multiple damages are punitive in nature and not intended to
    compensate for the plaintiff’s injury, a plaintiff cannot recover both punitive
    damages and multiple damages in the same cause of action, even if they are
    each available, because receipt of both forms of enhanced damages violates the
    principle against double recovery . . . .
    ***
    Only after the amount of punitive damages and multiple damages have been
    assessed is the plaintiff required to make an election between the two types of
    remedies.
    
    Sender, 2 S.W.3d at 907
    , 911 (citations omitted).
    G.
    Erie argues that the trial court prejudicially erred when it adopted Plaintiff’s findings
    of fact because the findings did not properly reflect the evidence submitted at trial. Erie
    notes that the findings erroneously reflect that Plaintiff received letters concerning his
    coverage on all three buildings that comprised the Property when the letters specifically
    provided that Plaintiff only had coverage on two of the three buildings. Plaintiff responds
    that the parties agreed that Mr. Walker intended to request coverage for all three buildings
    and that the oversight in requesting coverage for only two of the three buildings was not the
    basis for Erie’s denial of the claim.
    The issue of party-prepared orders has been addressed recently by this court. See
    Smith v. UHS of Lakeside, Inc., No. W2011-02405-COA-R3-CV, 
    2013 WL 210250
    , at *8-11
    (Tenn. Ct. App. Jan. 18, 2013); Beach Cmty. Bank v. Labry, No. W2011-01583-COA-R3-
    CV, 
    2012 WL 2196174
    , at *5 (Tenn. Ct. App. June 15, 2012). In Labry, we observed that
    after the adoption of the Tennessee Rules of Civil Procedure, the Supreme
    Court, in Delevan-Delta Corp. v. Roberts, 
    611 S.W.2d 51
    (Tenn. 1981),
    recognized that “the thorough preparation of suggested findings and
    conclusions by able counsel can be of great assistance to the trial court.” 
    Id. at 52-53.
    Accordingly, the Supreme Court held that “although it is improper
    for the trial court to require counsel to prepare findings, it is permissible and
    indeed sometimes desirable for the trial court to permit counsel for any party
    to submit proposed findings and conclusions.” 
    Id. at 53.
    -22-
    The decision in Roberts was discussed in detail by this Court in Madden
    Phillips Const., Inc. v. GGAT Development Corp., 
    315 S.W.3d 800
    (Tenn. Ct.
    App. 2009). According to this Court:
    The Roberts court offered guidance to lower courts when
    establishing findings of fact. The court maintained a clear
    preference for factual findings that are a product of the judge’s
    own labor. 
    Id. The Roberts
    court recognized, however, that
    other procedures sufficiently maintain the independence and
    impartiality of courts that adopt party-prepared findings. The
    court stated that trial judges may rely on party-prepared findings,
    so long as they carefully review proposed findings to ensure that
    the findings reliably reflect the court’s opinion based on the
    testimony and evidence produced at trial. 
    Id. The court
    also
    recognized a need to ensure that the proposed findings dispose
    of all relevant issues. 
    Id. The court
    advised trial courts to
    “ascertain that [party-prepared findings] adequately dispose of
    all material issues, and to assure that matters not a proper part of
    the determination have not been included.” 
    Id. Id. at
    810-11.
    Labry, 
    2012 WL 2196174
    , at *5. Accordingly, party-prepared orders are allowable under
    the following circumstances: (1) the trial court does not require counsel to prepare the orders;
    (2) the trial court carefully reviews the orders to ensure that the conclusions reliably reflect
    the court’s opinion; (3) the orders dispose of all relevant issues; and (4) no matters not a
    proper part of the determination are included. 
    Id. (citing Madden
    Phillips Const., Inc. v.
    GGAT Dev. Corp., 
    315 S.W.3d 800
    , 811 (Tenn. Ct. App. 2009)). See also Airline Constr.,
    Inc. v. Barr, 
    807 S.W.2d 247
    , 253 (Tenn. Ct. App. 1990) (noting that the chancellor’s
    opinion reproduced verbatim the proposed findings of defendant).
    While the order contains the aforementioned error, nothing in the record indicates that
    the order entered does not reflect the trial court’s view of the case. There is no indication
    that the trial court did not review the findings to ensure that they disposed of all the issues
    before it. Accordingly, we hold that the trial court’s decision to adopt the proposed order of
    Plaintiff was not reversible error.
    -23-
    IV. CONCLUSION
    The judgment of the trial court is affirmed, and the case is remanded for such further
    proceedings as may be necessary. Costs of the appeal are taxed to the appellant, Erie
    Insurance Exchange.
    ______________________________________
    JOHN W. McCLARTY, JUDGE
    -24-