Julia H. \"Robin\" Meyers v. First Tennessee Bank, N.A. , 503 S.W.3d 365 ( 2016 )


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  •                   IN THE COURT OF APPEALS OF TENNESSEE
    AT KNOXVILLE
    November 18, 2015 Session
    JULIA H. “ROBIN” MEYERS, ET AL. v. FIRST TENNESSEE BANK, N.A.
    Interlocutory Appeal from the Chancery Court for Greene County
    No. 20100144 Douglas T. Jenkins, Chancellor
    No. E2014-01943-COA-R9-CV – Filed May 27, 2016
    This is a Tenn. R. App. P. 9 appeal by First Tennessee Bank, N.A. (the Trustee) from the
    trial court‟s order denying the Trustee‟s motion for summary judgment. The
    beneficiaries of the Ray Haney TUW1 Residual Trust (the Trust) filed suit against the
    Trustee for breach of trust. The Trustee asserts that the suit is time-barred; it relies upon
    Tenn. Code Ann. § 35-15-1005 (2007).2 The trial court denied the Trustee‟s motion,
    holding that there are genuine issues of material fact with respect to whether the suit was
    timely filed. The Trustee filed an application for an interlocutory appeal, which the trial
    court granted. We followed suit. We now affirm the trial court‟s decision denying
    summary judgment.
    Tenn. R. App. P. 9 Interlocutory Appeal; Judgment of the Chancery Court
    Affirmed; Case Remanded
    CHARLES D. SUSANO, JR., J., delivered the opinion of the court, in which D. MICHAEL
    SWINEY, C.J., and JOHN W. MCCLARTY, J., joined.
    Melinda Meador, Knoxville, Tennessee, for the appellant, First Tennessee Bank National
    Association.
    Jeffrey A. Cobble, Greeneville, Tennessee, for the appellees, Julia H. “Robin” Meyers,
    Laura E. Meyers, and Emily M. Stevens.
    1
    Trust Under Will.
    2
    Tenn. Code Ann. § 35-15-1005 and others in this chapter – the Tennessee Uniform
    Trust Code, Tenn. Code. Ann. § 35-15-101, et seq. – have been changed since the complaint in
    this case was filed on May 13, 2010. We will apply the version of the law in effect when the
    complaint was filed.
    OPINION
    I.
    The issues in this case bring into sharp focus the provisions of Tenn. Code Ann. §
    35-15-1005. We state the statute in its entirety:
    (a) A beneficiary may not commence a proceeding against a
    trustee for breach of trust more than one (1) year after the
    date the beneficiary or a representative of the beneficiary was
    sent a report that adequately disclosed facts indicating the
    existence of a potential claim for breach of trust.
    (b) A report adequately discloses facts indicating the
    existence of a potential claim for breach of trust if it provides
    sufficient information so that the beneficiary or the
    beneficiary‟s representative knows of the potential claim or
    has sufficient information to be presumed to know of it, or to
    be put on notice to inquire into its existence.
    (c) If subsection (a) does not apply, a judicial proceeding by a
    beneficiary against a trustee for breach of trust must be
    commenced within three (3) years after the first to occur of:
    (1) The removal, resignation, or death of the
    trustee;
    (2) The termination of the beneficiary‟s interest
    in the trust; or
    (3) The termination of the trust.
    The critical decision in this case depends upon the interpretation of the language of this
    statute and the application of that language to the facts of this case. We will undertake
    that analysis later in this opinion; but, first, we will discuss the facts and procedural
    history of this litigation.
    II.
    The Trust became operative in 1980 upon the death of the settlor, Ray Haney. Its
    assets consisted of two warehouses – one designated “Haney #1” and the other named
    2
    “Haney-Bewley #3.” The warehouses were under lease during the whole life of the
    Trust. The Trust was originally administered by Valley Fidelity Bank, the predecessor in
    interest to the Trustee. The Trust had three beneficiaries – Julia H. “Robin” Meyers and
    her now adult daughters, Laura E. Meyers and Emily M. Stevens (collectively the
    beneficiaries). During the life of the Trust, Robin Meyers‟ husband, Emil Meyers, was
    involved in the management of, and communications regarding, the assets of the Trust;
    however, he was not a beneficiary, and there is nothing in the record indicating that he
    was ever designated to represent any of the three beneficiaries.
    In a November 15, 2005 letter addressed to the beneficiaries and Mr. Meyers, the
    Trustee stated that “this letter to all of the qualified beneficiaries will serve as our notice
    of resignation as trustee to be effective December 31, 2005.” No successor trustee was
    ever appointed. The beneficiaries assert that they had agreed with the Trustee to
    terminate the Trust and were, in early 2006, working with the Trustee toward that end.
    The beneficiaries state that the Trustee‟s attorney refused to complete the termination
    process because the beneficiaries would not agree to release all claims against the
    Trustee. As a result, the termination process stalled. In November 2006, the
    beneficiaries sued to terminate the Trust. The Trust was terminated by court order on
    May 16, 2007. By the following November, all of the assets of the Trust had been
    transferred. Until the assets of the Trust had been distributed, the Bank continued to act
    in its capacity as the Trustee pursuant to its residual powers.
    On May 13, 2010, the beneficiaries filed a complaint against the Trustee, seeking
    damages for breach of trust. Specifically, the beneficiaries brought suit against the
    Trustee for
    not properly perform[ing] its duties as the Trustee of the
    [Trust] which caused the following monetary damages related
    to the lease of warehouse space in the two warehouses owned
    by the Trust and managed by the Defendant Trustee:
    Lessee short pays rent on Haney #1
    Warehouse                                        $    23,548.90
    Lease rental increase not collected by
    [the Trustee]                                          2,088.60
    Haney # 1 Warehouse damage by lessee                    49,525.00
    Haney-Bewley #3 Warehouse damage by
    lessee                                               124,775.00
    [The Trustee‟s] Property Inspection Fees,
    Haney #1                                                887.50
    [The Trustee‟s] Property Inspection Fees,
    Haney-Bewley #3                                          737.30
    3
    Life Tenant Travel Expenses (thru
    March 2007)                                         8,192.62
    Life Tenant-Trial Travel Expenses                      936.72
    Life Tenant Attorney-CPA Expenses                   12,519.24
    Total          $ 223,210.88
    (Lettering of paragraphs in original omitted.)
    The Trustee responded on June 21, 2010, by filing a motion to dismiss or for
    summary judgment. The Trustee claimed, among other things, that the suit was not
    timely filed under Tenn. Code Ann. § 35-15-1005. The trial court denied the motion,
    finding
    there do exist genuine issues of material fact in the instant
    action which include, and are not limited to, did the [T]rustee
    in this action send the beneficiaries a report as contemplated
    by [Tenn. Code Ann. §] 35-15-1005.
    And another issue is when did the [T]rustee resign, and when
    did the trust actually terminate? As genuine issues of
    material fact exist in this case, this Court concludes that the
    movant is not entitled to a judgment as a matter of law, and
    therefore, the motion requesting summary judgment is
    overruled.
    On November 19, 2010, the Trustee filed an answer to the complaint, listing
    fourteen affirmative defenses, including the statute of limitations. After discovery, the
    Trustee again moved for summary judgment. It continued to argue that the beneficiaries‟
    complaint was not timely filed. The trial court again denied the motion, finding as
    follows:
    The gravamen of the Complaint appears to be focused upon
    the claimed mismanagement of trust real estate as there does
    not appear to have been shown that the [T]rustee sent a report
    that adequately disclosed facts indicating the existence of a
    potential claim for breach of trust concerning management of
    the warehouses or their condition.
    This court concludes that the three-year Statute of Limitations
    controls. The Motion for Summary Judgment is overruled.
    The Trustee was not discouraged. It filed a third and final motion for summary
    judgment on May 22, 2014. In its third motion, it argued that the beneficiaries had actual
    4
    knowledge of their potential claims as early as December 28, 2005, and that this
    knowledge rendered their complaint filed May 13, 2010, time-barred by the one-year
    statute of limitations in subsection (a) of Tenn. Code Ann. § 35-15-1005. Additionally,
    they argued that an October 10, 2008 letter sent by it to the beneficiaries, as well as other
    regular communications between the parties, amounted to a “report” for the purpose of
    triggering the one-year statute of limitations. Finally, the Trustee argued that, even
    assuming the suit was not time-barred by subsection (a) of the statute, it would still be
    barred under the three-year statute of limitations in subsection (c) because the suit was
    filed more than three years after the Trustee resigned, which, according to the Trustee,
    took place effective December 31, 2005. The trial court denied the third motion and
    found “there is a genuine issue of material fact regarding whether [the Trustee] complied
    with the reporting requirement contained within Tenn. Code Ann. § 35-15-1005(a) [so as]
    to trigger the running of the statute of limitations” and “there is a genuine issue of
    material fact regarding whether Defendant‟s resignation on December 31, 2005, was
    effective for purposes of triggering the statute of limitations. . . .”
    The Trustee requested an interlocutory appeal, which was granted by the trial
    court. The court stated in its order that, had it granted summary judgment, its judgment
    “would have been dispositive of the case in its entirety” and that if the trial court‟s
    “decision is reversed and the case barred by the statute of limitations, there will be no
    trial, thus avoiding needless, expensive, and protracted litigation.” The trial court, in an
    excellent analysis of the issues, stated the following:
    This is a case of first impression in Tennessee. The
    Tennessee Uniform Trust Code, T[enn].C[ode] A[nn]. § 35-
    15-101, et seq. (2013) (“Trust Code”), was adopted in 2004,
    and only a few cases interpreting the Trust Code have been
    reported. There have been no appellate court opinions
    regarding the provisions of the applicable statute of
    limitations found at T[enn].C[ode] A[nn]. § 35-15-1005. In
    the absence of appellate court guidance, this Court has
    adopted a literal reading of both the one-year statute of
    limitations, § 35-15-1005(a), and the three-year statute of
    limitation, § 35-15-1005(c), and reached the following
    conclusions.
    (a) In order to trigger the running of the one-year statute, the
    provisions of T[enn].C[ode] A[nn]. § 35-15-1005(a) require
    the Trustee to make “a report” to the beneficiaries that
    “adequately disclosed facts indicating the existence of a
    potential claim for breach of trust.” Plaintiffs assert that no
    such report was ever made. Defendant asserts that Plaintiffs
    had actual knowledge of the damages as of December 28,
    5
    2005, and thus the one-year limitations period began to run
    from that date. Alternatively, Defendant asserts that a
    “report” in the form of correspondence was delivered to
    Plaintiffs in October 2007,3 at which time the one-year
    limitations period began to run. This Court has concluded
    that there is an issue of fact regarding whether Defendant
    issued a “report” that adequately disclosed the damages of
    which Plaintiffs complain, and thus the three-year limitations
    period may apply.
    (b) If subsection (a) of § 35-15-1005 does not apply, then
    claims must be brought against a trustee within three (3) years
    of either resignation of the trustee or termination of the trust.
    In this case, it is undisputed that Defendant notified Plaintiffs
    by letter of its intent to resign as [the] Trustee, effective
    December 31, 2005. Plaintiffs opted to move for termination
    of the Trust, and the Trust was terminated by Order of this
    [c]ourt on May 16, 2007. Defendant takes the position that its
    resignation was effective on December 31, 2005, even though
    it continued to act as [the] Trustee until termination of the
    Trust. Plaintiffs say that there was no resignation until the
    Trustee completed its service and divested the Trust of all
    assets in late 2007. Thus, the Court finds there is a question
    of fact regarding whether the resignation was effective as of
    December 31, 2005. Therefore, if T[enn].C[ode] A[nn]. § 35-
    15-1005(a) does not apply in this instance, the operative date
    for purposes of triggering the running of the statute of
    limitations in this case is the date the Trust terminated on
    May 16, 2007, or, alternatively, on the date Defendant
    completed its service and divested the Trust of all assets in
    late 2007.
    Again, this Court recognizes that this is a case of first
    impression, and guidance from the appellate court will aid in
    the development of a uniform body of law interpreting the
    Trust Code‟s statute of limitations.
    3
    Before the trial court and now before us, the Trustee has maintained that it sent a letter
    dated October 2008 – rather than October 2007 – to the beneficiaries and that this letter triggered
    the running of the one-year statute of limitations. There is no mention in the Trustee‟s May 22,
    2014 third and last motion for summary judgment that the beneficiaries were sent such a letter in
    October 2007.
    6
    (Footnote added.)
    III.
    As previously noted, we granted the Trustee‟s request for an interlocutory appeal.
    We certified the following issue for review:
    [W]hether the cause of action for breach of fiduciary duty
    against [the Trustee] was barred by the running of the statute
    of limitations set forth in Tennessee Code Annotated section
    35-15-1005.
    The Trustee, in its brief, states that “the issues presented for review” are:
    Does a beneficiary‟s actual knowledge of a potential claim
    for breach of trust trigger the one-year statute of limitations
    for breach of trust claims, pursuant to T.C.A. § 35-15-
    1005(a)?
    Does the concept of “inquiry notice” form the basis for the
    reporting disclosure found in the one-year statute of
    limitations at T.C.A. § 35-15-1005(a) and § 35-15-1005(b)?
    Alternatively, does a detailed response to written allegations
    of Trust mismanagement constitute a “report” for purposes of
    triggering the one-year statute of limitations?
    (Emphasis in original; paragraph numbering in original omitted.)
    “For interlocutory appeals, the only issues that can be raised are those certified in
    the trial court‟s order granting permission to seek an interlocutory appeal and in the
    appellate court‟s order granting the interlocutory appeal.” Heatherly v. Merrimack Mut.
    Fire Ins. Co., 
    43 S.W.3d 911
    , 914 (Tenn. Ct. App. 2000) (citing Tenn. Dep’t of Mental
    Health & Mental Retardation v. Hughes, 
    531 S.W.2d 299
    , 300 (Tenn. 1975)). “To the
    extent the issues are broader, they cannot be considered.” Montcastle v. Baird, 
    723 S.W.2d 119
    , 122 (Tenn. Ct. App. 1986). The issues raised by the Trustee are subsets of
    the issue certified by the trial court and us. Since the issues of the Trustee do not
    “broaden” the certified issue, we will consider them.
    IV.
    The principles pertaining to summary judgment are as follows:
    7
    A summary judgment is appropriate only when the moving
    party can demonstrate that there is no genuine issue of
    material fact and that it is entitled to judgment as a matter of
    law. Tenn. R. Civ. P. 56.04; Hannan v. Alltel Publ’g Co.,
    
    270 S.W.3d 1
    , 5 (Tenn. 2008). When ruling on a summary
    judgment motion, the trial court must accept the nonmoving
    party‟s evidence as true and resolve any doubts concerning
    the existence of a genuine issue of material fact in favor of
    the nonmoving party. Shipley v. Williams, 
    350 S.W.3d 527
    ,
    536 (Tenn. 2011) (quoting Martin v. Norfolk S. Ry. [Co.],
    
    271 S.W.3d 76
    , 84 (Tenn. 2008)). “A grant of summary
    judgment is appropriate only when the facts and the
    reasonable inferences from those facts would permit a
    reasonable person to reach only one conclusion.” Giggers v.
    Memphis Hous. Auth., 
    277 S.W.3d 359
    , 364 (Tenn. 2009)
    (citing Staples v. CBL & Assocs., Inc., 
    15 S.W.3d 83
    , 89
    (Tenn. 2000)). “The granting or denying of a motion for
    summary judgment is a matter of law, and our standard of
    review is de novo with no presumption of correctness.”
    Kinsler v. Berkline, LLC, 
    320 S.W.3d 796
    , 799 (Tenn. 2010).
    Lamar Tenn., LLC v. City of Knoxville, No. E2014-02055-COA-R3-CV, 
    2016 WL 746503
    , at *5-6 (Tenn. Ct. App., filed Feb. 25, 2016) (quoting Dick Broad. Co., Inc. of
    Tenn. v. Oak Ridge FM, Inc., 
    395 S.W.3d 653
    , 671 (Tenn. 2013); see also Rye v.
    Women’s Care Ctr. of Memphis, MPLLC, 
    477 S.W.3d 235
    , 250, 264 (Tenn. 2015)). A
    motion for summary judgment must be denied “if there is a dispute as to any material fact
    or any doubt as to the conclusions to be drawn from that fact[.]” Garner v. Coffee Cty.
    Bank, No. M2014-01956-COA-R3-CV, 
    2015 WL 6445601
    , at *4 (Tenn. Ct. App., filed
    Oct. 23, 2015) (quoting Byrd v. Hall, 
    847 S.W.2d 208
    , 211 (Tenn. 1993)) (internal
    quotation marks removed).
    In the case now before us, many of the facts are undisputed. What is vigorously
    disputed are “the conclusions to be drawn from [those] fact[s].”
    This appeal also raises questions of statutory interpretation, “which we . . . review
    de novo with no presumption of correctness.” Mills v. Fulmarque, Inc., 
    360 S.W.3d 362
    , 366 (Tenn. 2012) (citing Austin v. State, 
    222 S.W.3d 354
    , 357 (Tenn. 2007)). When
    interpreting statutes,
    [the] Supreme Court has stated . . . courts are to “give effect
    to the legislative intent without unduly restricting or
    expanding a statute‟s coverage beyond its intended scope.”
    8
    Owens v. State, 
    908 S.W.2d 923
    , 926 (Tenn. 1995). The
    courts should determine intent “from the natural and ordinary
    meaning of the statutory language within the context of the
    entire statute without any forced or subtle construction that
    would extend or limit the statute‟s meaning.” State v.
    Flemming, 
    19 S.W.3d 195
    , 197 (Tenn. 2000). Further, the
    rules of statutory construction direct courts not to “apply a
    particular interpretation to a statute if that interpretation
    would yield an absurd result.” State v. Sims, 
    45 S.W.3d 1
    , 11
    (Tenn. 2001).
    Wood v. Lowery, 
    238 S.W.3d 747
    , 764 (Tenn. Ct. App. 2007).
    V.
    The beneficiaries assert in their brief that
    in light of this being an appeal of the third motion for
    summary judgment filed by the [Trustee], Appellees hereby
    assert that the doctrines of waiver and equitable estoppel must
    govern the instant appeal, such that any new arguments which
    were raised after the first Brief submitted by Appellant should
    be stricken. [The Trustee] should not be given three attempts
    to continue to raise arguments in support of its position.
    (Emphasis in original omitted.) The beneficiaries do not cite any authority for their
    position that “the doctrine of waiver and equitable estoppel must govern.” With regard to
    the facts in this case, we do not know of any legal basis for their assertion. If the
    beneficiaries are saying that arguments made by the Trustee at the hearing below on the
    first motion for summary judgment and rejected by the trial court cannot be raised again,
    that simply is not the law.
    VI.
    A.
    As previously noted, the Trustee, in its motion for summary judgment, argues that
    the beneficiaries‟ suit was untimely under the one-year statute of limitations in Tenn.
    Code Ann. § 35-15-1005(a) and also under the three-year statute of limitations in Tenn.
    Code Ann. § 35-15-1005(c). Subsection (c) of that statute only applies if subsection (a)
    does not. For this reason, we first will consider the evidence pertaining to whether the
    beneficiaries‟ suit was timely filed under subsection (a).
    9
    B.
    The Trustee asserts that a beneficiary‟s “actual knowledge of a potential claim will
    trigger the running of the statute” under Tenn. Code Ann. § 35-15-1005(a). The Trustee
    argues that, as a result, the statute of limitations began to run at that time and had expired
    well before the beneficiaries filed their suit on May 13, 2010. The Trustee alternatively
    argues that the one-year statute of limitations began running when the beneficiaries were
    put on notice to inquire into their potential breach of trust claim.
    The Trustee cites the federal case of Parris v. Regions Bank, No. 09-2462, 
    2011 WL 3629218
    , at *4 (W.D. Tenn., filed Aug. 17, 2011), to support its argument. In
    Parris, a United States District Court applied Tennessee substantive law and considered
    the statute of limitations in Tenn. Code Ann. § 35-15-1005(a). That court addressed the
    inquiry notice issue as follows:
    Although Tennessee courts have not interpreted these UTC
    [Uniform Trust Code] provisions, they incorporate the
    “inquiry notice” concept that is also part of Tennessee‟s
    discovery rule. See Sherrill v. Souder, 
    325 S.W.3d 584
    , 593
    (Tenn. 2010); Estate of Morris v. Morris, 
    329 S.W.3d 779
    ,
    783 (Tenn. Ct. App. 2009) (describing inquiry notice)
    (citations omitted). “It is now well-established that, where
    applicable, the discovery rule is an equitable exception that
    tolls the running of the statute of limitations until the plaintiff
    knows, or in the exercise of reasonable care and diligence,
    should know that an injury has been sustained.” Pero’s Steak
    & Spaghetti House v. Lee, 
    90 S.W.3d 614
    , 621 (Tenn. 2002)
    (citation omitted). “The statute of limitations will not be
    tolled, however, in cases where the plaintiff has information
    that would place a reasonable person on inquiry notice that he
    may have a cause of action.” Estate of 
    Morris, 329 S.W.3d at 783
    (citation omitted); see 
    Sherrill, 325 S.W.3d at 593
                  (explaining that “the plaintiff is deemed to have discovered
    the right of action if he is aware of facts sufficient to put a
    reasonable person on notice that he has suffered an injury as a
    result of wrongful conduct”) (citation omitted). Where a
    plaintiff has inquiry notice, that notice is “notice of all the
    facts to which inquiry will lead, when prosecuted with
    reasonable diligence and good faith.” Estate of Darnell v.
    Fenn, 
    303 S.W.3d 269
    , 280 (Tenn. Ct. App. 2009); see
    Blevins v. Johnson Cnty., 
    746 S.W.2d 678
    , 682 (Tenn. 1988)
    (citations omitted).
    10
    *      *      *
    “Because the statute of limitations is an affirmative defense,
    the burden is on the defendant to show that the statute of
    limitations has run.” Operator Indep. Drivers Ass’n v.
    Comerica Bank, 
    636 F.3d 781
    , 802 (6th Cir. 2011) (citing
    Campbell v. Grand Trunk Western R. Co., 
    238 F.3d 772
    ,
    775 (6th Cir. 2001)); see also Arnett [v. Myers,] 281 F.3d
    [552, 561 (6th Cir. 2002)]; Marksbury, 
    2011 WL 1832883
    , at
    *2-3. Regions must proffer evidence that would require a
    reasonable jury to conclude that Parris had inquiry notice
    more than one year before he brought suit. See Operator
    Indep. Drivers 
    Ass’n, 636 F.3d at 802
    ; 
    Arnett, 281 F.3d at 561
    ; Marksbury, 
    2011 WL 1832883
    , at *2-3.
    
    2011 WL 3629218
    , at *4-5.
    As the trial court made clear in its order granting the beneficiaries permission to
    seek an interlocutory appeal, this case is one “of first impression in Tennessee,” such that
    “[t]here have been no [Tennessee] appellate court opinions regarding the provisions of
    the applicable statute of limitations found at T[enn].C[ode] A[nn]. § 35-15-1005.” As far
    as we can determine, Tenn. Code Ann. § 35-15-1005 has been cited in only one appellate
    decision, i.e., Convention of Protestant Episcopal Church in Diocese of Tennessee v.
    Rector, Wardens, & Vestrymen of St. Andrew’s Parish, No. M2010-01474-COA-R3-
    CV, 
    2012 WL 1454846
    , at *21 (Tenn. Ct. App., filed Apr. 25, 2012). However, in that
    case, we quickly declined to apply the one-year statute of limitations because the suit at
    issue was “not a breach of trust action,” such that “[n]o „report‟ as envisioned by the
    statute was delivered; no allegation of breach of trust was made.” 
    Id. In Parris,
    none of
    the cases cited there interpret the statute of limitations in Tenn. Code Ann. § 35-15-1005,
    though it was at issue in Parris and is at issue in the case now before us. Instead, the
    Parris court cited cases that interpret Tennessee‟s general “discovery rule.” 
    2011 WL 3629218
    , at *4. Parris did not address whether the statute‟s discovery rule is different
    from the Tennessee general discovery rule. As we will show, we do not believe the
    Tennessee general discovery rule applies in cases such as the one now before us.
    The Supreme Court originally adopted the general discovery rule in Teeters v.
    Currey, 
    518 S.W.2d 512
    , 517 (Tenn. 1974). This rule provides that “the statute of
    limitations begins to run „when the plaintiff knows or in the exercise of reasonable care
    and diligence should know that an injury has been sustained as a result of wrongful or
    tortious conduct by the defendant.‟ ” Fahrner v. SW Mfg., Inc., 
    48 S.W.3d 141
    , 143
    (Tenn. 2001) (quoting Kohl & Co. v. Dearborn & Ewing, 
    977 S.W.2d 528
    , 532 (Tenn.
    1998)). Originally, the court adopted the rule for application in certain medical
    malpractice cases. 
    Teeters, 518 S.W.2d at 517
    . However, the discovery rule has been
    11
    “subsequently expanded . . . to other common law negligence, strict liability, and
    misrepresentation actions.” Gerdau Ameristeel, Inc. v. Ratliff, 
    368 S.W.3d 503
    , 507
    (Tenn. 2012). This rule “has ameliorated the hardship which sometimes arises from the
    operation of statutes of limitations, by making it less likely that such a statute will
    unfairly deprive a plaintiff of all opportunity to enlist the assistance of the courts to
    vindicate his claim.” Steele v. Tenn. Jaycees, Inc., No. 01-A-01-9505-CH00214, 
    1995 WL 623067
    , at *2 (Tenn. Ct. App., filed Oct. 25, 1995). Still, it “was not meant to allow
    a party to delay filing his claim until after he has completed the process of discovering all
    the factors that affect its merits.” 
    Id. at *5.
    To determine whether to apply the discovery
    rule, we “consider[ ] the specific statutory language at issue, and balance[ ] the policies
    furthered by application of the discovery rule against the legitimate policies upon which
    statutes of limitations are based.” Quality Auto Parts Co. Inc. v. Bluff City Buick Co.,
    Inc., 
    876 S.W.2d 818
    , 820 (Tenn. 1994) (citation omitted).
    The Parris court described the discovery rule as an “equitable exception.” 
    2011 WL 3629218
    , at *4 (internal citations omitted). The Trust Code specifically provides
    that it is supplemented by “principles of equity . . . except to the extent modified by this
    chapter. . . .” Tenn. Code Ann. § 35-15-106 (2007) (emphasis added). To determine
    whether a beneficiary‟s receipt of “actual knowledge of a potential claim for breach of
    trust” or “notice to inquire into” such a claim triggers the one-year statute of limitations
    in Tenn. Code Ann. § 35-15-1005(a)-(b), we “ „must look to the plain language of the
    statute to determine the intent of the legislature.‟ ” State v. Smith, No. M2015-01289-
    CCA-R3-CD, 
    2016 WL 560377
    , at *2 (Tenn. Crim. App., filed Feb. 12, 2016) (quoting
    State v. Hogg, 
    448 S.W.3d 877
    , 887 (Tenn. 2014)). “When the language of the
    legislature is clear and unambiguous, the court should apply the plain language in its
    normal and accepted use.” 
    Id. We again
    state the language of Tenn. Code Ann. § 35-15-1005:
    (a) A beneficiary may not commence a proceeding against a
    trustee for breach of trust more than one (1) year after the
    date the beneficiary or a representative of the beneficiary was
    sent a report that adequately disclosed facts indicating the
    existence of a potential claim for breach of trust.
    (b) A report adequately discloses facts indicating the
    existence of a potential claim for breach of trust if it provides
    sufficient information so that the beneficiary or the
    beneficiary‟s representative knows of the potential claim or
    has sufficient information to be presumed to know of it, or to
    be put on notice to inquire into its existence.
    12
    (c) If subsection (a) does not apply, a judicial proceeding by a
    beneficiary against a trustee for breach of trust must be
    commenced within three (3) years after the first to occur of:
    (1) The removal, resignation, or death of the trustee;
    (2) The termination of the beneficiary‟s interest in the trust;
    or
    (3) The termination of the trust.
    The statute provides two separate time periods within which a beneficiary may
    commence a proceeding for breach of trust against a trustee – a one-year period listed in
    subsection (a), and a three-year period listed in subsection (c) that applies only if
    subsection (a) does not apply. The plain language of subsection (a) indicates the one-
    year period begins to run from “. . . the date the beneficiary . . . was sent a report[.]”
    Tenn. Code Ann. § 35-15-1005(a). The official Advisory Commission comment to the
    statute further provides that “[s]ubsection (a) applies only if the trustee has furnished a
    report,” and “[s]ubsection (c) . . . applies to cases in which the trustee has failed to report
    to the beneficiaries or the report did not meet the disclosure requirements of subsection
    (b).” Tenn. Code Ann. § 35-15-1005 cmt. (emphasis added). Accordingly, the one-year
    statute of limitations is triggered only by sending a report to the beneficiary or the
    beneficiary‟s representative that meets the statutory disclosure requirements.
    Language describing when a beneficiary acquires “actual knowledge of a potential
    claim for breach of trust” does not appear in Tenn. Code Ann. § 35-15-1005(a).
    Subsection (a) describes the type of report that can trigger the one-year period – one that
    “adequately disclosed facts indicating the existence of a potential claim for breach of
    trust.” Subsection (b) further describes what constitutes an adequate disclosure. The
    interplay between the two subsections focuses squarely on the report and its contents.
    Since subsections (a) and (b) expressly provide the event that triggers the running of the
    statute of limitations, we conclude and hold that a beneficiary‟s acquisition of actual
    knowledge of a potential claim for breach of trust does not in and of itself trigger the
    statutory one-year period. The beneficiary‟s “know[ledge] of the potential claim” is only
    relevant to trigger the one-year period if that knowledge was acquired through a report,
    with the required disclosures, sent to the beneficiary.
    Similarly, the plain language of the statute does not provide that the one-year
    period listed in subsection (a) is triggered by a beneficiary being “put on notice” through
    any means “to inquire into” the existence of a breach of trust. Instead, as previously
    noted, the statute provides that the one-year period begins to run on the date a report is
    sent to the beneficiary that “provides sufficient information” to put the beneficiary on
    notice to inquire into the existence of a potential claim for breach of trust. We are not
    13
    permitted to extend a statute beyond its “natural and ordinary meaning.” 
    Wood, 238 S.W.3d at 764
    (quoting 
    Flemming, 19 S.W.3d at 197
    ) (internal quotation marks
    removed). Furthermore, we cannot infer that the Legislature intended for the
    beneficiary‟s acquisition of actual knowledge of, or notice to inquire into, a potential
    claim for breach of trust to be a basis for triggering the one-year statute of limitations.
    Applying the general discovery rule to the statute of limitations for a breach of
    trust claim would override the explicit requirement in Tenn. Code Ann. § 35-15-1005(a)
    that the one-year period begins running the date an adequate report is sent to the
    beneficiary or its representative. Under subsection (a), sending this report is the event
    that triggers the one-year statute of limitations. Conversely, the general discovery rule
    provides that the statute of limitations is triggered when the injury is discovered or when
    “in the exercise of reasonable care and diligence,” the injury should have been
    discovered. Estate of 
    Morris, 329 S.W.3d at 783
    . Although the language of subsection
    (b) is similar to the language of the general discovery rule, subsection (b) is describing
    what constitutes “[a] report that adequately discloses facts indicating the existence of a
    potential claim for breach of trust . . . .” According to its plain language, the statute and
    the general discovery rule prescribe conflicting events to trigger the running of a statute
    of limitations. As a result of that conflict, the general discovery rule must give way to the
    statutory scheme. See Graves v. Ill. Cent. R. Co., 
    148 S.W. 239
    , 242 (Tenn. 1912)
    (“[w]hen there is a conflict between the common law and a statute, the provision of the
    statute must prevail”); Hodge v. Craig, 
    382 S.W.3d 325
    , 338 (Tenn. 2012) (“[c]ommon-
    law principles and rules govern unless they have been changed by statute”).
    Since the one-year statute of limitations in subsection (a) begins to run when a
    beneficiary is sent a report with the information described in the statute, the Trustee‟s
    assertion that the beneficiaries “had actual knowledge of their claims as of December 28,
    2005” is not sufficient to establish that the one-year statute of limitations was triggered
    on that date.
    C.
    Our Trust Code provides only broad guidance for what constitutes a “report.” An
    Advisory Commission comment to Tenn. Code Ann. § 35-15-813 (2007) states that the
    Trust Code employs the term “report” instead of “accounting”
    in order to negate any inference that the report must be
    prepared in any particular format or with a high degree of
    formality. The reporting requirement might even be satisfied
    by providing the beneficiaries with copies of the trust‟s
    income tax returns and monthly brokerage account statements
    if the information on those returns and statements is complete
    and sufficiently clear. The key factor is not the format chosen
    14
    but whether the report provides the beneficiaries with the
    information necessary to protect their interests. . . .
    (Emphasis added.) In Parris, the federal court considered whether a letter sent by a co-
    trustee to the representative of a beneficiary conveyed sufficient information to put the
    recipient on inquiry notice of a potential breach of trust. 
    2011 WL 3629218
    , at *4-5.
    Ultimately, that court declined to find the letter was sufficient to trigger the one-year
    period based on its content, not its format. 
    Id. at *5
    (quoting Tenn. Code Ann. § 35-15-
    1005(b) (“the letter does not require a reasonable trier of fact to conclude that [the
    plaintiff] was „on notice to inquire into‟ the existence of a potential claim for breach of
    trust”)). Because “report” is not expressly defined in the statutory scheme, we interpret it
    according to its “plain and ordinary” meaning. See Snyder v. First Tenn. Bank, N.A.,
    No. E2015-00530-COA-R3-CV, 
    2016 WL 423806
    , at *9 (Tenn. Ct. App., filed Feb. 3,
    2016) (citing Shockley v. Mental Health Coop., Inc., 
    429 S.W.3d 582
    , 591 (Tenn.
    2013)).
    As stated above, to trigger the one-year statute of limitations, such a report must
    be sent to “the beneficiary or a representative of the beneficiary.” Tenn. Code Ann. § 35-
    15-1005(a). Tennessee‟s Trust Code defines “beneficiary,” in part, as “a person” who
    “[h]as a present or future beneficial interest in a trust, vested or contingent.” Tenn. Code
    Ann. § 35-15-103(3)(A) (2007). In the statement of undisputed material facts submitted
    with the motion for summary judgment, the Trustee stated “the plaintiffs” – identified on
    the same document as Julia H. “Robin” Meyers, Laura E. Meyers, and Emily M. Stevens
    – “were the beneficiaries of the [Trust].” The Trustee argues that on several occasions it
    sent a “report” sufficient to trigger the one-year period in Tenn. Code Ann. § 35-15-
    1005(a).
    The beneficiaries state that “[t]he gravamen of the case before the court is the
    management of the trust real estate, not the mismanagement of the trust bank account.”
    The beneficiaries admit that the Trustee “initially provided quarterly reports, and then
    later monthly reports, to the beneficiaries about the trust financial accounts,” but add that
    the [T]rustee “did not provide reports concerning the condition or mismanagement of the
    trust real property.” (Emphasis in original omitted.) The beneficiaries assert that facts
    that would have indicated a potential claim for breach of trust “would not have been
    found in a financial report, but in a report on the condition of the warehouses owned by
    the Trust.”
    The beneficiaries argue that “no information regarding the defects in the condition
    of, or the management of, the real estate was ever reported by the Trustee in any form.”
    (Emphasis in original omitted.) They state in their brief that “it is obvious that there
    could be no report sent to” them because “it appears from the record that the [Trustee] did
    not even perform an inspection of the interior damage or exterior damage of the
    warehouses.” In support, they cite the deposition testimony of the Bank‟s Vice President
    15
    and Trust Real Estate Officer Douglas McKamey. He stated that the bank did not create
    reports that listed damages to the interior or exterior of the buildings. We note, though,
    that a report does not have to be in any particular format. Tenn. Code Ann. § 35-15-813
    cmt. Again, a report may be adequate for purposes of Tenn. Code Ann. § 35-15-1005(a)
    so long as it “provides sufficient information so that the beneficiary . . . knows of the
    potential claim or has sufficient information to be presumed to know of it, or to be on
    notice to inquire into its existence.” Tenn. Code Ann. § 35-15-1005(b).
    The Trustee argues, in part, that it sent the beneficiary a report through one of the
    many “phone calls, faxes, letters, and meetings between the parties.” To consider facts at
    the summary judgment stage, they “must be included in the record . . . and they must be
    admissible in evidence.” Watson v. Waters, 
    375 S.W.3d 282
    , 291 (Tenn. Ct. App. 2012)
    (citing 
    Byrd, 847 S.W.2d at 215-16
    ; Tenn. R. Civ. P. 56.03, 56.06). In its brief, the
    Trustee evidences the “numerous phone calls . . . and meetings between the parties” in
    part by citing to summaries prepared by Emil Meyers, husband of Robin Meyers, a
    beneficiary. Although the Trustee cites to Mr. Meyers‟ summaries in support of its
    position in this case, the Trustee then turns around and says in a footnote that “[t]he
    summaries prepared by Emil Meyers are pure hearsay and will be objected to at trial.” If
    they are inadmissible “heresay,” we cannot consider them on summary judgment. In
    further support of its position, the Trustee refers to an interrogatory in which the Trustee
    had asked the beneficiaries to describe specific facts to support their claim. The
    beneficiaries responded that, “[v]olumes of paperwork, emails, letters and exhibits have
    been previously exchanged.” The response to the interrogatory is insufficient to establish
    that the beneficiaries were sent a report for purposes of Tenn. Code Ann. § 35-15-1005.
    Namely, their answer does not include the substance of those exchanges or indicate what
    information, specifically, was sent to the beneficiaries. Facts that are not in the record
    cannot be considered in connection with a motion for summary judgment.
    The Trustee also argues that it sent a report through “an email exchange between
    the parties . . . in which warehouse structural flaws were analyzed, engineers were
    consulted, and damages were calculated,” and specifically, a June 17, 2005 email “to the
    Meyers stating that [the Trustee] had not routinely kept inspection reports for either
    warehouse.” To analyze whether the beneficiaries were sent a report sufficient to trigger
    the statute of limitation in Tenn. Code Ann. § 35-15-1005(a), we will include the most
    relevant correspondence included in the record. Neither the beneficiaries nor the Trustee
    have disputed the authenticity of the correspondence.
    In a letter dated March 10, 2005, Emil and Robin Meyers wrote to McKamey, vice
    president and trust real estate officer at the Bank, listing repairs needed in “Haney
    Warehouses Numbers 1 & 3.” The letter was sent by a beneficiary, Robin Meyers; it was
    not sent to a beneficiary. As a result, it does not fall within the language of Tenn. Code
    Ann. § 35-15-1005(a), which starts the running of the limitations period “. . . the date the
    16
    beneficiary . . . was sent a report . . .” and “applies only if the trustee has furnished a
    report.” Tenn. Code Ann. § 35-15-1005(a), cmt. (emphasis added).
    A letter from Robin and Emil Meyers to McKamey, among others, on December
    13, 2005, talks about an inspection of the roof support poles in Haney #1 Warehouse that
    was done with the intent of reviewing the findings of a structural engineer who had been
    contracted to inspect the warehouses and furnish a written report. The letter does not
    suggest any mismanagement on the part of the Trustee or establish that “the beneficiary
    . . . was sent a report that adequately disclosed facts indicating the existence of a potential
    claim for breach of trust.” Tenn. Code Ann. § 35-15-1005(a). Additionally, the letter is
    from one beneficiary to the Trustee. Therefore, it also does not fall within the language
    of Tenn. Code Ann. § 35-15-1005(a).
    Robin and Emil Meyers wrote to McKamey by email on May 26 and June 15,
    2005, requesting “copies of the building inspection reports for Haney #3 and Haney #1.”
    The emails do not indicate that they were sent to Laura Meyers or Emily Stevens. The
    messages do indicate they were sent to Brad Stevens, who is elsewhere identified as
    Emily Stevens‟ husband. In the May 26 email, Robin and Emil Meyers listed and
    described an estimated cost for repairs in both warehouses and stated:
    In order to assign lessee responsibility for damages to both
    warehouses we need to produce the building inspection
    reports at the transition of tenants on June 30, 1997 for Haney
    #3 and December 20, 1997 for Haney #1. . . .
    As [the T]rustee for the [Trust], you would have made these
    inspections in fulfilling your fiduciary responsibility at the
    termination of a lease and the beginning of a new lease with
    each tenant. These inspections would be in addition to the
    normal inspections made during the normal term of any lease
    to insure [sic] that the building(s) are being maintained as
    specified in the lease.
    Please forward copies of these inspections immediately for
    our review as there is considerable damage to both buildings
    and structural alterations which jeopardize the integrity of the
    buildings.
    (Emphasis added.) McKamey sent a reply by email to Robin and Emil Meyers on June
    17, 2005, stating in part,
    We searched our files on both warehouses and were unable to
    find any reports made for either warehouse concerning a
    17
    walk-through/inspection at the time of the changeover [in
    tenants]. As I think I mentioned to you earlier, I was not with
    the Bank at that time and obviously don‟t have any first hand
    knowledge of what took place during the changeover. Nor
    were we able to find any letters dating from that period
    advising [a tenant] of any damages for which they were
    responsible.
    The above message was also copied to Brad Stevens, among others, but there is no
    indication that it was sent to Laura Meyers or Emily Stevens.
    Robin and Emil Meyers responded to McKamey by email on July 18, 2005, still
    copying Brad Stevens, among others, but not including Laura Meyers or Emily Stevens:
    This is to confirm your e-mail of June 17, 2005, in relation to
    your statement that after a diligent search you have been
    unable to locate any reports made for either warehouse,
    Haney #3 or Haney #1, that could be used to document a
    walk-through inspection made at the time of the change-over
    of tenants. . . . Furthermore, based on your statement that both
    files of both warehouses have been searched, there are no
    records that indicate any walk-through inspection was
    completed when the change-over in tenants was made. . . . In
    addition, [the Trustee] is unable to produce any inspection
    reports or any letters to any of the past tenants regarding
    damages to the buildings and the tenant‟s responsibility to
    repair the damages under the terms and conditions of the
    leases that could be utilized in an action against the tenants
    for the damages since the trust was established in the year
    1980.
    Please advise if the above information is not correct within
    the next thirty (30) days.
    On August 4, 2005, McKamey forwarded Robin and Emil Meyers, via facsimile, a letter
    dated July 29, 2005, that he had received from William Nunnally, attorney for the Bank
    in its capacity as the Trustee. In the letter, Nunnally discouraged pursuing legal action to
    recover damages from warehouse tenant Distribution Services. Among other reasons for
    his advice, he stated
    the lease for No. 3 began a number of years ago when it is
    likely that some of these damages that we now identify had
    already occurred. It would be very difficult to establish
    18
    which damages to the warehouses predated occupancy by
    Distribution Services versus those that occurred after their
    occupancy. Unless we can be precise in such proof, the Court
    might rule that no claim for damages can be awarded at all.
    McKamey also replied to Robin and Emil Meyers‟ July 18 message through an email sent
    on August 9, 2005, but only to Robin and Emil Meyers:
    Although inspections were made and inspection reports exist,
    none that I have found were completed at the same time as
    the change-over of the tenants. I am reluctant to say from
    [sic] sure that there is nothing that could be utilized in an
    action for damages against the tenants; I would simply have
    to consult with our attorney in any action against the tenants.
    As far as the remainder of your July 18 inquiry is concerned, I
    would simply refer you to my June 17 message. Please let me
    know if I may be of further assistance.
    (Emphasis added.) Robin and Emil Meyers responded by email on August 11, 2005, also
    – based on the correspondence as it appears in the record – sending the message to Brad
    Stevens, among others, but not sending the message to Laura Meyers or Emily Stevens:
    What we are trying to determine is: Are there any inspection
    reports that show/discover damage for which the tennant [sic]
    is responsible based on the terms and conditions of the lease?
    These inspection reports could be at any time during any
    tenant‟s occupancy, not just at a changeover between
    tennants. In addition, if damage was determined to be a
    tennant responsibility, there should be a letter from the bank,
    as [the T]rustee, advising the tennant to make repairs, again,
    based on the terms and conditions of the lease. The bank,
    again as [the T]rustee, should have some follow-up
    documentation that shows that the repairs were made by the
    tennant[.]
    We think it is premature for you to consult with an attorney.
    We would like to determine what documents you have on file
    that reflect what we have discussed in the paragraph above.
    The next day, McKamey replied “No, there are none” in an email sent only to Robin and
    Emil Meyers.
    19
    The Trustee states in its brief,
    [T]he Trustee most assuredly did send a report (in the form of
    an email) to the Meyers stating that it had not routinely kept
    inspection reports for either warehouse. That particular
    report, sent on June 17, 2005 – five years before the
    complaint was filed – put the Meyers on notice of a potential
    claim. Short of mailing them a document entitled “REPORT
    OF POTENTIAL CLAIM FOR BREACH OF TRUST,” it is
    difficult to imagine what more the Trustee could have done to
    meet the requirements of T.C.A. § 35-15-1005.
    (Underlining, capitalization, and italics in original.) We disagree. Most notably, nothing
    in the June 17, 2005 email indicates that it was sent to two of the three beneficiaries. The
    statute of limitations in Tenn. Code Ann. § 35-15-1005(a) begins running against “[a]
    beneficiary . . . the date the beneficiary . . . . was sent a report . . . .” (Emphasis added.)
    Regardless of whether the above correspondence constitutes a “report” as contemplated
    under the statute, it cannot trigger the running of the statute of limitations against a
    beneficiary who was not an addressee of the correspondence.
    Additionally, a question exists as to whether the content of the correspondence
    from McKamey “disclosed facts indicating the existence of a potential claim for breach
    of trust” to beneficiary recipient Robin Meyers. Tenn. Code Ann. § 35-15-1005(a). The
    Trust Code defines a breach of trust as “[a] violation by a trustee of a duty the Trustee
    owes to a beneficiary.” Tenn. Code Ann. § 35-15-1001(a) (2007). In the email sent May
    26, 2005, Emil and Robin Meyers expressed their expectation that the Trustee would
    conduct certain inspections. In the June 17, 2005 email, the Trustee admitted that it could
    not locate a record of any such inspection made during the transition between tenants.
    The Trustee‟s alleged failure to conduct certain inspections is central to the breach of
    trust claim against them. For instance, the beneficiaries have argued, “[s]ince the
    [Trustee] never did an inspection for damages, then the trust was never able to recover
    from the tenants” for the damage they caused to the property. Significantly, though, on
    August 9, 2005, after forwarding Robin Meyers the letter from Nunnally, McKamey
    walked back his earlier statement and assured Robin and Emil Meyers that “inspections
    were made and inspection reports exist” but that “none that I have found were
    completed” at the time the Meyers requested. McKamey concluded by adding he was
    “reluctant to say from [sic] sure that there is nothing that could be utilized in an action for
    damages against the tenants.” He later informed Emil and Robin Meyers on August 12,
    2005, that the Trustee could not locate the type of reports they envisioned to pursue a
    claim against the former tenants. McKamey‟s statements clearly conveyed that the
    desired information was unavailable, but his statements also conveyed that the Trustee
    made inspections, kept reports, and that perhaps some other means could be “utilized in
    an action for damages against the tenants.” Therefore, it is unclear whether the exchange,
    20
    in its totality, “disclosed facts indicating the existence of a potential claim for breach of
    trust.”
    On February 15, 2007, Emil and Robin Meyers sent an email message to
    McKamey, among others at the Bank, requesting “a copy of the Inspection Reports for
    Haney #1 and Haney-Bewley #3, per your inspection in December 2006.” The following
    day, McKamey replied by email, informing them, in part, that “I have been advised that
    the inspection reports are internal documents and not something we provide in the
    ordinary course of business. Consequently, I am unable to provide you with these
    documents.” On February 17 and 25, 2007, Emil and Robin Meyers responded by email,
    asking McKamey if he could “call to our attention any repair requirements noted during
    your inspection?” On March 2, 2007, McKamey responded, in part, that he and another
    representative of the Bank “did not note any needed repairs in our most recent inspection
    that had not already been noted in one or more of the past inspections which I made with
    the two of you. While there are repairs that could be made, they are not necessarily
    imminent.” The correspondence from McKamey conveys that the warehouses were
    inspected, no new problems were found, and that inspection reports were created.
    Nothing in this February and March 2007 email exchange indicates that the
    correspondence was sent to Laura Meyers or Emily Stevens.
    Emil and Robin Meyers sent a letter to the Trustee dated July 15, 2008, detailing
    allegations of the Trustee‟s mismanagement for which they requested $128,410.88 from
    the Trustee and $750,000 in restitution payments. Nothing in the letter indicates it was
    sent to Laura Meyers or Emily Stevens. The Trustee sent a reply letter, dated October 10,
    2008. The reply letter was addressed only to Emil and Robin Meyers. In the May 22,
    2014 motion for summary judgment, the Trustee specifically cited this letter as evidence
    that it sent the beneficiaries a report sufficient to trigger the one-year statute of
    limitations. The letter provides in part:
    Based on our careful review of your packet of information, it
    appears that the majority of issues you raise have been
    resolved, leaving four main items to be addressed: (1)
    whether [the Trustee] recovered two months of lease short
    payments made in July and August 2000 totaling $1,248.00;
    (2) whether [the Trustee] properly and timely addressed the
    roof leaks that arose in 1998; (3) whether [the Trustee]
    conducted adequate inspections of the warehouses; and (4)
    reimbursement of travel and legal expenses.
    With respect to the lease short payments, our records indicate
    that in October 2000, Doug McKamey sent a letter to the
    lessee advising of the short payments and directing the lessee
    to remit those amounts to [the Trustee]. While Mr.
    21
    McKamey believes that the lessee would have remitted the
    short payments in response to his letter, we have been unable
    to confirm from our records that those payments were
    actually received and credited to the account. Consequently,
    [the Trustee] is willing, as a good-faith gesture, to pay Ms.
    Meyers the $1,248.00 at issue, and a check in that amount is
    enclosed herewith.
    With respect to the roof leaks, our records indicate that [the
    Trustee] was very diligent in pursuing repairs of the roof.
    The [Trustee] demanded that C.M. Henley Company, which
    had initially repaired the roof in 1995, undertake the
    additional work necessary to repair the leaks. Mr. McKamey
    made numerous telephone calls to Mark Henley, owner of
    C.M. Henley Company, and obtained Mr. Henley‟s
    assurances that the problems would be resolved. When Mr.
    Henley failed to adequately address the issue, [the Trustee]
    obtained the assistance of outside counsel, as you and Ms.
    Meyers were aware, to secure performance from Mr. Henley.
    Due to the efforts of [the Trustee] and our outside counsel,
    which included arranging for inspections of the roof, frequent
    contacts and correspondence with Mr. Henley‟s company and
    his counsel, and the initiation of a lawsuit against C.M.
    Henley Company, [the Trustee] was able to secure the repair
    work needed from Mr. Henley, who performed them at no
    additional cost to the Trust. Based on quotes obtained from
    other roof repair companies, it would have cost tens of
    thousands of dollars to retain another company to perform the
    repairs, costs which the Trust may or may not have been able
    to recover in litigation against C.M. Henley Company, and if
    so, only with substantial legal expense. By aggressively
    pursuing Mr. Henley to perform the repair work, and
    obtaining a $4,000 settlement (with your approval) in
    addition to the work performed, we were able to greatly
    minimize any expense to the trust.
    With respect to inspections of the warehouse, our records
    show that [the Trustee] did, indeed, undertake annual
    inspections of the warehouses and fully met its obligations in
    this regard. It was not until Distribution Services [a
    warehouse tenant] and its affiliates filed Chapter 11 and
    began vacating the warehouses, that certain potential repair
    issues become [sic] apparent. Because the lessees were
    22
    already in bankruptcy, Trust counsel advised that we would
    be unable to recover the costs of repairs even if it was
    determined that any damage was beyond ordinary wear and
    tear and that Distribution Services was responsible for any
    repairs. Please note that Kent Bewley had never noted or
    mentioned a need for repair prior to the March 2005
    inspection. We would likewise note that you and your wife
    had been present for at least one inspection in 2001, yet made
    no mention of any extensive damage that necessitated repair.
    As for the travel and legal expenses for which you seek
    reimbursement, we see no legal or factual basis for such a
    claim. [The Trustee] would, under no circumstances, have
    liability for the expenses you incurred as a result of your
    decision to make trips to the warehouses. Likewise, any legal
    or travel costs you incurred relating to the termination of the
    trust would not be the responsibility of [the Trustee].
    We believe that we have adequately addressed the issues
    outlined in your letter. We further believe that [the Trustee]
    met its obligations with respect to the Trust and, therefore,
    that the $1,248 enclosed with this letter appropriately
    compensates the beneficiaries with respect to these matters.
    (Emphasis added.)
    The Trustee now argues that “[t]he letter adequately disclosed facts indicating the
    existence of a potential claim for breach of trust . . . .” Contrary to the Trustee‟s
    description of the letter made during the current litigation, the letter easily could be seen
    as conveying, instead, point-by-point assurances to the beneficiaries that no breach of
    trust occurred. A letter from a trustee assuring the recipient that the Trustee “has met its
    obligations with respect to the trust” is unconvincing as “a report” that “adequately
    discloses facts indicating the existence of a potential claim for breach of trust” against the
    Trustee. Further, when the letter was sent on October 10, 2008, neither recipient – Robin
    or Emil Meyers – met the definition of a beneficiary: “a person that: (A) [h]as a present
    or future beneficial interest in a trust, vested or contingent; or (B) [i]n a capacity other
    than that of trustee, holds a power of appointment over trust property.” Tenn. Code Ann.
    § 35-15-103(3). The Trust was terminated May 16, 2007, and its property had been
    distributed by November 2007. Robin Meyers was no longer a Trust beneficiary in 2008.
    The Trustee raised the issue that the beneficiaries‟ claim was time-barred in its
    motion for summary judgment. When reviewing a motion for summary judgment, “[w]e
    must view the evidence in the light most favorable to the nonmoving party and must draw
    23
    all reasonable inferences in the nonmoving party‟s favor.” Thomas v. Carpenter, No.
    M2005-00993-COA-R9-CV, 
    2005 WL 1536218
    , at *2 (Tenn. Ct. App., filed June 29,
    2005) (citing Robinson v. Omer, 
    952 S.W.2d 423
    , 426 (Tenn. 1997)). “[I]f there is a
    dispute as to any material fact or any doubt as to the conclusions to be drawn from that
    fact, the motion must be denied.” Garner, 
    2015 WL 6445601
    , at *4 (Tenn. Ct. App.
    M.S., filed Oct. 23, 2015) (internal quotation marks removed and emphasis added).
    Doubts exist about the conclusions that can be drawn from the correspondence sent to
    Robin Meyers and whether it adequately disclosed facts that indicated a potential claim
    for breach of trust. These are factual issues for the trier of fact.
    The June 17, 2005 email and the October 10, 2008 letter – specifically described
    as “reports” by the Trustee in its brief – were not sent to two of the three individuals the
    Trustee identified as beneficiaries in its statement of undisputed material facts. A trustee
    owes qualified beneficiaries a duty to report. Tenn. Code Ann. § 35-15-813. In
    determining whether a trustee has met the reporting requirement, “[t]he key factor is . . .
    whether the report provides the beneficiaries with the information necessary to protect
    their interests.” Tenn. Code Ann. § 35-15-813, cmt. Laura Meyers and Emily Stevens
    appear to have been left out of correspondence from the Trustee that conveyed
    information about the Trust property, though they were included in correspondence
    regarding diversification of the Trust assets and the Trustee‟s notice of resignation. The
    Trustee has not established that beneficiaries Laura Meyers and Emily Stevens were sent
    a report sufficient to trigger the one-year statute of limitations.
    While Robin Meyers, a beneficiary, was involved in an exchange of
    communications with the Trustee, we do not find that the messages to her made out the
    requisite facts indicating she had a potential claim against the Trustee. There are genuine
    issues of material fact even as to her.
    For the reasons stated above, the Trustee failed to meet its burden on summary
    judgment to establish that the beneficiaries‟ claim is barred by the one-year statute of
    limitations in Tenn. Code Ann. § 35-15-1005(a). There is much material in this record
    for the trier of fact to “chew on.” This is not the kind of case with clear facts and
    undisputed conclusions to be drawn from those facts. It certainly does not warrant
    judgment in a summary fashion.
    VII.
    The question we certified for appeal was not limited to whether the beneficiaries‟
    claim was time-barred under Tenn. Code Ann. § 35-15-1005(a). Therefore, we next must
    consider whether the suit was untimely under subsection (c) of the same statute. To aid
    the reader, we will reprint subsection (c) of the statute:
    24
    If subsection (a) does not apply, a judicial proceeding by a
    beneficiary against a trustee for breach of trust must be
    commenced within three (3) years after the first to occur of:
    (1) The removal, resignation, or death of the trustee;
    (2) The termination of the beneficiary‟s interest in the trust;
    or
    (3) The termination of the trust.
    Tenn. Code Ann. § 35-15-1005(c). Additionally, the official Advisory Commission
    comment to Tenn. Code Ann. § 35-15-1005 provides that
    [w]hile the three-year limitations period will normally begin
    to run on termination of the trust, it can also begin earlier. If
    a trustee leaves office prior to the termination of the trust, the
    limitations period for actions against that particular trustee
    begins to run on the date the trustee leaves office. If a
    beneficiary receives a final distribution prior to the date the
    trust terminates, the limitations period for actions by that
    particular beneficiary begins to run on the date of final
    distribution.
    (Emphasis added.)
    The Trustee argues that it resigned effective December 31, 2005, triggering the
    three-year statute of limitations under subsection (c)(1) and barring the complaint filed on
    May 13, 2010. The Trustee maintains on appeal that it “was compelled to continue to
    administer the Trust pursuant to the Trustee‟s residual power” under Tenn. Code Ann. §
    35-15-707 (2007). Conversely, the beneficiaries argue that, of the events listed in
    subsection (c), the Trust‟s termination on May 16, 2007, was the first to occur. They
    argue that after the Trustee gave notice of its resignation, it continued to act as the
    Trustee until the Trust was divested of its assets in November 2007. The trial court found
    “a question of fact regarding whether the resignation was effective December 31, 2005.”
    Under the Trust Code, “[a] trustee may resign . . . [u]pon at least thirty (30) days‟
    notice to the qualified beneficiaries, the settlor, if living, and all co-trustees. . . .” Tenn.
    Code Ann. § 35-15-705(a)(1) (2007). The Trust Code does not require that a trustee
    receive the permission of the qualified beneficiaries in order to resign. Tenn. Code Ann.
    § 35-15-705 cmt. However, if there is no co-trustee, “until the trust property is delivered
    to a successor trustee or other person entitled to it, a trustee who has resigned . . . has the
    duties of a trustee and the powers necessary to protect the trust property.” Tenn. Code
    25
    Ann. § 35-15-707(a) (emphasis added). In other words, even a trustee who has submitted
    a notice of resignation and named an effective date for the intended resignation may not
    leave office until the trust property has been delivered to a successor trustee or other
    person entitled to it. Under subsection (c), the three-year period in which a beneficiary
    may bring a proceeding against a trustee who left office prior to the termination of a trust
    begins to run the date that trustee leaves office. Tenn. Code Ann. § 35-15-1005 cmt.
    Despite the Trustee‟s “notice of resignation,” the Trustee did not leave office until
    the Trust had been terminated and the Trust property had been distributed. There was no
    co-trustee in this case. No successor trustee was ever appointed. The beneficiaries argue
    that, until the fall of 2007, the Bank still received a monthly fee for its work as trustee.
    Through the fall of 2007, the Trustee also communicated with the beneficiaries about the
    Trust and took various actions on behalf of the Trust, including deeding and distributing
    Trust property. The record includes evidence of extensive communication between
    representatives of the Bank and Robin Meyers concerning winding-up tasks of the Trust
    in 2006 and 2007. Additionally, special warranty deeds conveying the Trust property
    were executed in July and September 2007. Both deeds identify the Bank as “[The]
    Trustee of the [Trust]” in both the body of the instruments and the signature blocks.
    (Capitalization in original omitted). The Trustee did not leave office on the date it
    identified as its effective resignation date. Instead, the Trustee continued to administer
    the Trust well after the date of its intended resignation.
    There is evidence in the record that suggests the Trustee did not leave office
    before the termination of the Trust. If this be the case, Tenn. Code Ann. § 35-15-
    1005(c)(1) would not apply. Under the evidence in the record, the beneficiaries‟ interest
    in trust property did not terminate prior to the termination of the trust, meaning
    subsection (c)(2) also would not apply. Under this record, of the events listed in
    subsection (c), the termination of the Trust on May 16, 2007, would be the first to occur.
    The beneficiaries filed suit against the Trustee within three years of that date. Therefore,
    the Trustee is not entitled to summary judgment on the ground that the beneficiaries‟
    claim was time-barred by the three-year statute of limitations in Tenn. Code Ann. § 35-
    15-1005(c).
    VIII.
    The judgment of the trial court is affirmed. Costs on appeal are assessed to the
    appellant, First Tennessee National Bank, N.A. This case is remanded for further
    proceedings consistent with this opinion.
    _______________________________
    CHARLES D. SUSANO, JR., JUDGE
    26