Brad Herriage and Logistics Solutions Intl., LLC v. BNSF Logistics LLC ( 2017 )


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  • Affirmed; Opinion Filed November 17, 2017.
    In The
    Court of Appeals
    Fifth District of Texas at Dallas
    No. 05-16-01232-CV
    BRAD HERRIAGE AND LOGISTICS SOLUTIONS INTL., LLC, Appellants
    V.
    BNSF LOGISTICS, LLC, Appellee
    On Appeal from the 162nd Judicial District Court
    Dallas County, Texas
    Trial Court Cause No. DC-16-07547
    MEMORANDUM OPINION
    Before Justices Francis, Myers, and Whitehill
    Opinion by Justice Myers
    Appellants Brad Herriage and Logistics Solutions International (LSI) appeal the trial
    court’s order confirming an arbitration award in favor of appellee BNSF Logistics (BNSF). In
    four issues, appellants contend the trial court erred by confirming the award because of lack of
    notice; the “ex parte” arbitration substantially prejudiced the rights of Herriage and LSI; and no
    return receipt of notice for arbitration was obtained by the arbitrator, the American Arbitration
    Association, or BNSF, as required by controlling statutes. We affirm.
    BACKGROUND AND PROCEDURAL HISTORY
    BNSF is a third-party logistics company providing transportation services by road, rail,
    water, and air. Herriage is the owner of LSI. On July 24, 2013, Herriage and LSI entered into a
    limited and particular purpose agency agreement (the “agreement”) with BNSF. Both BNSF and
    Herriage, individually and on behalf of LSI, signed the agreement. The agreement was for a
    one-year term that would “be renewed for a duration of one year, if neither party provides to the
    other ‘notice of permitting expiration’ of at least forty-five (45) days prior to the expiration,” and
    could terminate “at any time with no fewer than thirty (30) days written notice to the other.” The
    “Dispute Resolution and Arbitration” section of the agreement, section 12, provided that any
    unresolved dispute must be submitted to arbitration in accordance with the commercial rules of
    arbitration of the American Arbitration Association (AAA).
    The agreement further provided that “[t]he terms and conditions of this AGREEMENT
    will begin on October 18, 2012 and, unless terminated by Agency or Broker, shall conclude one
    year later, on October 17, 2012 (the ‘expiration’). . . .” Because, however, the agreement was
    not signed until July 24, 2013, it could not have become effective in October 2012. In addition,
    the agreement could not expire before its term even began. We therefore agree with appellees
    that this provision contains a typographical error. And as shown in the record, appellants
    continued to do business with BNSF until 2015, undermining any contention that the agreement
    terminated in 2013.
    BNSF claimed appellants breached the agreement and sent a demand letter dated
    September 24, 2015, to Herriage and LSI by certified mail demanding they cease engaging in
    conduct that violated their obligations under the agreement. BNSF further alleged it had paid
    appellants a commission on shipments for which BNSF never received payment from the
    customer, requiring appellants to refund the corresponding commissions to BNSF under the
    agreement. Herriage and LSI refused to accept the demand letter, but someone wrote “kiss my
    ass” and “refused” on the envelope that was returned to BNSF’s counsel. Herriage denied
    writing anything on the envelope.
    In December of 2015, BNSF instituted arbitration proceedings against appellants arising
    out of their alleged breaches of the agreement. In accordance with the agreement, BNSF sent a
    –2–
    copy of the demand for arbitration to Herriage and LSI by electronic mail and by regular and
    certified mail. On December 15, 2015, the AAA sent correspondence to BNSF’s counsel and to
    appellants acknowledging receipt of the demand for arbitration.
    Appellants having failed to respond or object regarding the location requested by the
    claimant or the AAA’s choice of arbitrator, the AAA confirmed the selection of Dallas as the
    location for the arbitration and Steven K. DeWolf as the arbitrator. Following a preliminary
    conference, the arbitrator issued a February 26, 2016 scheduling order notifying the parties that
    the arbitration would take place on May 4, 2016, in Dallas, Texas. The scheduling order stated
    that appellants, although “properly notified” of the preliminary conference, “chose not to attend,”
    and it was transmitted to Herriage via electronic mail to the email address brad@lsiworld.com.
    On March 1, 2016, over two months before the May 4th arbitration hearing, the AAA
    sent notices of the hearing to Herriage via both electronic mail to the email address
    brad@lsiworld.com and certified mail to the address 1150 Mason Street, Lantana, Texas 76226,
    which is the address listed in the agreement. On April 28, 2016, six days before the hearing, the
    AAA sent an additional reminder of the hearing date to Herriage via electronic mail to the email
    address brad@lsiworld.com and first class and certified mail to the 1150 Mason Street address.
    Herriage testified that 1150 Mason Street was his residential address.             Herriage
    subsequently moved, but he received forwarded mail at the new address and he testified that he
    received notice of the hearing at least the day before the hearing. Herriage recalled that a man
    delivered the notice and he “had to sign for it.” Appellants’ verified answer likewise states that
    Herriage received notice of the hearing on the evening before, on May 3, 2016. Herriage
    testified that he chose not to appear at the May 4th hearing or to contact anyone and ask for more
    time or ask for a new hearing.
    On May 4, 2016, the arbitrator held the arbitration hearing in Dallas and, on that same
    –3–
    day, entered a final award in favor of BNSF. The arbitrator granted an award of $24,811.45 in
    damages, $26,213 in attorneys’ fees, $8,715.21 in costs and expenses, including AAA fees, and
    an injunction prohibiting Herriage and LSI from violating their non-compete and non-solicit
    obligations under the parties’ agreement for one year from the date of the final award. The
    award recited that “[a]lthough Respondents received notice of the hearing by e-mail and certified
    mail, confirmed by a certified mail delivery receipt, they did not appear.”
    Two days later, on May 6th, BNSF requested via email that the arbitrator modify the
    original award to (1) reduce the costs awarded by $1,268.50 in light of the partial reimbursement
    by the AAA of certain fees paid by BNSF; and (2) increase the attorneys’ fees award by $377 to
    properly account for the attorney’s fees incurred by BNSF through the hearing. BNSF copied
    appellants on that email and sent the e-mail to the brad@lsiworld.com email address. The AAA
    responded and again copied appellants via e-mail to that same email address.
    On June 8, 2016, the arbitrator reduced the amount of arbitration costs but did not
    increase the award of attorneys’ fees.      The AAA transmitted the modified final award to
    appellants via e-mail to the brad@lsiworld.com email address and first class and certified mail to
    the 1150 Mason Street address.       BNSF then filed suit to confirm the award.        Following
    appellants’ verified answer and motion to vacate the award, BNSF filed a first amended
    application to confirm the award.
    The trial court held a hearing on September 19, 2016, on BNSF’s motion to confirm the
    award and appellants’ motion to vacate.              At the hearing, Herriage confirmed that
    “brad@lsiworld.com” was the correct email address. But he explained that he had not conducted
    business from that email address in approximately one year, and that he never closed the account
    and “just didn’t check it.” Asked whether there could have been “numerous emails” from the
    AAA in that email box, Herriage said, “There may be 10,000 emails. I don’t know.”
    –4–
    Granting BNSF’s motion to confirm the award, the court explained its reasons in part as
    follows:
    The only basis for vacating is improper notice. Mr. Herriage says that the address
    was correct. The address to which documents were sent by the ADA––AAA.
    That the e-mail address was correct. He just chose not to look at the e-mail. Still
    may have thousands of letters in there.
    Clearly the address was good enough that he did receive at least one certified, but
    he doesn’t tell us how many other members of the family may have received mail.
    All he says is that he did not. I think the final award statement that notice was
    sent and was confirmed by certified mail delivery receipt is sufficient evidence
    that there was a certified mail receipt received by the arbitrator, and I think that
    that is what’s required. So I am not suggesting that there is a misstatement of
    truth. What I’m suggesting is Mr. Herriage specifically says he just didn’t check
    his e-mail, and he didn’t obviously check all of his regular mail or certified mail.
    So I think he fails to carry his burden to show that he was not properly noticed;
    therefore, there’s no basis for setting aside the arbitration and consequently I
    affirm the arbitration.
    The trial court also issued a written order denying the motion to vacate the award and granting
    the motion to confirm the award. Appellants filed a notice of appeal from the trial court’s order.
    STANDARD OF REVIEW AND APPLICABLE LAW
    Review of a trial court’s decision as to vacatur or confirmation of an arbitration award is
    de novo and an appellate court reviews the entire record. Centex/Vestal v. Friendship W. Baptist
    Church, 
    314 S.W.3d 677
    , 683 (Tex. App.—Dallas 2010, pet. denied); In re Chestnut Energy
    Partners, Inc., 
    300 S.W.3d 386
    , 397 (Tex. App.––Dallas 2009, pet. denied); see also Statewide
    Remodeling, Inc. v. Williams, 
    244 S.W.3d 564
    , 567 (Tex. App.––Dallas 2008, no pet.). Because
    Texas law favors arbitration, however, our review is “extremely narrow.” See 
    Centex/Vestal, 314 S.W.3d at 683
    ; Hisaw & Assoc. Gen. Contractors, Inc. v. Cornerstone Concrete Sys., Inc.,
    
    115 S.W.3d 16
    , 18 (Tex. App.––Fort Worth 2003, pet. denied); IPCO–G & C Joint Venture v.
    A.B. Chance Co., 
    65 S.W.3d 252
    , 255–56 (Tex. App.––Houston [1st Dist.] 2001, pet. denied).
    An arbitration award has the same effect as a judgment of a court of last resort; accordingly, all
    reasonable presumptions are indulged in favor of the award and the award is conclusive on the
    –5–
    parties as to all matters of fact and law. CVN Group, Inc. v. Delgado, 
    95 S.W.3d 234
    , 238 (Tex.
    2002); 
    Centex/Vestal, 314 S.W.3d at 683
    ; Bailey & Williams v. Westfall, 
    727 S.W.2d 86
    , 90
    (Tex. App.––Dallas 1987, writ ref’d n.r.e.). Review of an arbitration award is so limited that
    even a mistake of fact or law by the arbitrator in the application of substantive law is not a proper
    ground for vacating an award. 
    Centex/Vestal, 314 S.W.3d at 683
    ; Crossmark, Inc. v. Hazar, 
    124 S.W.3d 422
    , 429 (Tex. App.––Dallas 2004, pet. denied). This deference is intended to prevent
    disappointed litigants from seeking “to overturn every unfavorable arbitration award in court.”
    
    Hazar, 124 S.W.3d at 429
    . Based upon the extremely narrow and deferential appellate review,
    “‘‘[d]isputes that are committed by contract to the arbitral process almost always are won or lost
    before the arbitrator. Successful court challenges are few and far between.’’” Tanox, Inc. v.
    Akin, Gump, Strauss, Hauer & Feld, L.L.P., 
    105 S.W.3d 244
    , 250 (Tex. App.––Houston [14th
    Dist. 2003, pet. denied) (quoting Gupta v. Cisco Sys., Inc., 
    274 F.3d 1
    , 3 (1st Cir. 2001) (quoting
    Keebler Co. v. Truck Drivers, Local 170, 
    247 F.3d 8
    , 10 (1st Cir. 2001))).
    Under the Texas General Arbitration Act, a court must confirm an arbitrator’s award on
    application unless an opposing party establishes a statutory ground for vacating, modifying, or
    correcting the award. TEX. CIV. PRAC. & REM. CODE ANN. § 171.087; 
    Centex/Vestal, 314 S.W.3d at 683
    . Section 171.088 of the civil practice and remedies code states, in part, that an
    arbitration award shall be vacated “if . . . the arbitrators . . . conducted the hearing contrary to
    Section 171.043, 171.044, 171.045, 171.046 or 171.047, in a manner that substantially
    prejudiced the rights of a party . . . .” TEX. CIV. PRAC. & REM. CODE ANN. § 171.088(a)(3)(D).
    Appellants bear the burden of establishing one of the statutory grounds for disturbing the award.
    
    Hazar, 124 S.W.3d at 430
    (citing TEX. CIV. PRAC. & REM. CODE § 171.093). Section 171.044
    provides in part as follows:
    (a) Unless otherwise provided by the agreement to arbitrate, the arbitrators shall
    set a time and place for the hearing and notify each party.
    –6–
    (b) The notice must be served not later than the fifth day before the hearing either
    personally or by registered mail with return receipt requested. Appearance at the
    hearing waives the notice.
    TEX. CIV. PRAC. & REM. CODE ANN. § 171.044(a)–(b).
    DISCUSSION
    1. The May 4, 2016 Final Award
    In their first issue, appellants contend the trial court erred by confirming the May 4, 2016
    arbitration award because of lack of notice. In their fourth issue, appellants argue that no
    certified mail “return receipt” or “green card” of the notice for arbitration was obtained by the
    arbitrator, AAA, or BNSF, as required by law. See 
    id. § 171.044(b).
    We will address these
    issues together.
    Appellants argue the arbitration held on May 4th was void for being held “ex parte”
    because statutory notice was not provided in accordance with section 171.044, which requires
    that notice must be served not later than the fifth day before the hearing, either personally or by
    registered mail with return receipt requested. See 
    id. § 171.044(b).
    Appellants assert that
    nothing in the record shows the arbitrator or the AAA actually provided notice by registered mail
    of the May 4th hearing––no return of service or “green card” for the notice was filed and no one
    with personal knowledge of service testified. Appellants further argue that the AAA–provided
    notice was ineffective because the statute states that the “the arbitrators shall set a time and
    place for the hearing and notify each party,” see 
    id. § 171.044(a)
    (emphasis added), but there is
    no evidence that the AAA employee who sent the notices was acting as an agent for the
    arbitrator. Appellants also argue that the purported lack of notice violated their due process
    rights.
    Due process generally requires that notice be “reasonably calculated, under the
    circumstances, to apprise interested parties of the pendency of the action and afford them the
    –7–
    opportunity to present their objections.” Mullane v. Cent. Hanover Bank & Trust Co., 
    339 U.S. 306
    , 314 (1950). But “[t]he Due Process Clause does not mandate the parties be heard at the
    arbitration hearing; rather, the Due Process Clause requires that the parties be given a meaningful
    opportunity to be heard at the arbitration hearing.” Ewing v. Act Catastrophe–Tex. L.C., 
    375 S.W.3d 545
    , 551 (Tex. App.––Houston [14th Dist.] 2012, pet. denied); see Univ. of Tex. Med.
    School v. Than, 
    901 S.W.2d 926
    , 930 (Tex. 1995). In the arbitration context, Texas courts have
    held that where the arbitrators attempt to notify parties of an arbitration hearing at the address
    provided in the arbitration agreement in compliance with the applicable statutes or agreed-upon
    arbitration procedures, such attempted notice, even if unsuccessful, comports with due process.
    See, e.g., Brozo v. Shearson Lehman, Hutton, Inc., 
    865 S.W.2d 509
    , 511–12 (Tex. App.––Corpus
    Christi 1993, no writ) (service on party’s former attorney who had not formally withdrawn was
    sufficient to satisfy due process concerns because it was “reasonably calculated to apprise the
    party of the suit”); Venture Cotton Co-op v. Neudorf, No. 14–13–00808–CV, 
    2014 WL 4557765
    ,
    at *5 (Tex. App.—Houston [14th Dist.] Sept. 16, 2014, no pet.) (mem. op.) (affirming trial
    court’s decision confirming an arbitration award and noting that due process “is satisfied when
    notice procedures are followed in compliance with the rules under which the parties agreed to be
    bound”); Ying Chun Tan v. Hung Pin Lee, No. 14–06–00319–CV, 
    2007 WL 582084
    , at *4 (Tex.
    App.––Houston [14th Dist.] Feb. 27, 2007, no pet.) (mem. op.) (rejecting argument that
    attempted notice failed to satisfy due process because the notice complied with the arbitration
    rules consented to by the parties).
    Here, the parties agreed in section 12 of the agreement that any and all unresolved
    disputes or controversies relating to or arising out of the agreement would “be submitted to
    arbitration in accordance with the Commercial Rules of Arbitration of the American Arbitration
    Association.” Rule 24 of the AAA’s Commercial Arbitration Rules provides in part that “[t]he
    –8–
    AAA shall send a notice of hearing to the parties at least 10 calendar days in advance of the
    hearing date, unless otherwise agreed by the parties.” See Am. Arbitration Ass’n, Commercial
    Arbitration Rules & Mediation Procedures, R-24: Date, Time and Place of Hearing (eff. Oct. 1,
    2013), available at https://www.adr.org/Rules.        Where parties consent to certain arbitration
    rules, those rules govern the notice requirement. See TEX. CIV. PRAC. & REM. CODE ANN. §
    171.044(a) (“Unless otherwise provided by the agreement to arbitrate, the arbitrators shall set a
    time and place for the hearing and notify each party.”) (emphasis added); see also Tan, 
    2007 WL 582084
    , at *2 (where the parties agreed to proceed under the National Association of Securities
    Dealers Code of Arbitration Procedure that contained rules governing notice, compliance with
    those rules was sufficient). Furthermore, due process is satisfied when notice procedures are
    followed in compliance with the rules under which the parties agreed to be bound. See 
    Mullane, 339 U.S. at 314
    ; see also Saks v. Rogers, No. 04–16–00286–CV, 
    2017 WL 3159712
    , at *9 (Tex.
    App.––San Antonio July 26, 2017, no pet.) (mem. op.); Venture Cotton Co-op., 
    2014 WL 4557765
    , at *5. “If a party’s absence at the arbitration hearing is the result of her decision not to
    attend, there is no due process violation.” 
    Ewing, 375 S.W.3d at 552
    .
    The record shows the AAA sent notice of the May 4th arbitration hearing to appellants on
    two occasions via both electronic and certified mail––one was approximately two months before
    the hearing; the other six days before the hearing. The written notices were sent to the physical
    address listed in the agreement, and the electronic notices were sent to an email address that
    Herriage admitted he conducted business from in the past but that he no longer bothered to check
    and had never closed. As the trial court pointed out when it confirmed the arbitration award,
    Herriage acknowledged there could have been thousands of unread emails from the AAA in the
    email account; he did not know. In addition, the final award recited that “[r]espondents received
    notice of the hearing by e-mail and certified mail, confirmed by a certified mail delivery receipt.”
    –9–
    Moreover, Herriage admitted he had notice of the arbitration hearing, albeit on the evening
    before, and chose not to attend. See 
    id. Because appellants
    agreed to be bound by the AAA’s
    Commercial Arbitration Rules and the record shows the AAA complied with the notice
    requirement, appellants’ due process argument fails.
    For these same reasons, appellants’ reliance on the fact that a AAA employee, rather than
    the arbitrator, sent the written notice is unpersuasive. To begin with, appellants did not argue in
    the trial court that notice by the AAA instead of the arbitrator rendered the notice ineffective,
    indicating this argument was not preserved. See TEX. R. APP. P. 33.1(a)(1). Assuming, however,
    that the argument was preserved for appellate review, the AAA’s rules provide that the AAA
    shall send the notice of the hearing to the parties, and the record shows such notice was provided.
    Although it was the AAA that sent the notices, the scheduling order containing the hearing date
    was included in notices sent to appellants. Appellants assert that the AAA was not acting as the
    arbitrator’s agent, but they provide no authority for this argument and, in any event, the record
    undercuts the argument because the scheduling order was prepared by the arbitrator, whom the
    AAA appointed. We further conclude that appellants’ reliance on case law discussing service
    under the Texas Rules of Civil Procedure is unconvincing because those cases do not apply
    where, as in this case, the parties agreed to rely on the AAA’s Commercial Arbitration Rules.
    See 
    Hazar, 124 S.W.3d at 432
    n. 10.
    As for appellants’ argument that there is no certified mail “return receipt” or “green card”
    in the record, the final award recited that although appellants received notice of the hearing by
    email and certified mail, confirmed by a certified mail delivery receipt, they did not appear.
    Texas law provides that all reasonable presumptions are indulged in favor of an arbitration
    award, and none against it. See Statewide 
    Remodeling, 244 S.W.3d at 568
    (an arbitration award
    has same effect as a judgment of a court last resort); 
    Brozo, 865 S.W.2d at 511
    (holding notice
    –10–
    was proper under arbitration association’s rules and concluding that “[t]hough the record does
    not show that the [arbitration association] sent th[e] notice by registered or certified mail, the
    arbitrators, interpreters of the [arbitration association’s] rules, apparently found the notice
    provided satisfied [the rule in question] because they conducted the hearing and ruled for [one
    party]”); KNJ Enters., Inc. v. Wilbanks & Wilbanks, P.C., No. 14–14–00271–CV, 
    2015 WL 1736400
    , at *5 (Tex. App.—Houston [14th Dist.] Apr. 14, 2015, no pet.) (mem. op.) (rejecting
    argument that party did not receive notice of arbitration hearing because “[t]he arbitrator
    determined that [the party] received proper notice of the arbitration.”). Moreover, as discussed
    more fully below, without a transcript of the arbitration proceedings we are required to presume
    the evidence adequately supported the arbitration award. See Statewide 
    Remodeling, 244 S.W.3d at 568
    . We therefore overrule appellants’ first and fourth issues.
    2. The June 8, 2016 Modification of the Final Award
    In their second issue, appellants contend the trial court erred by confirming the final
    award because of a lack of notice of BNSF’s request to modify the original award. Appellants
    also argue the arbitrator’s modification was impermissible because it “was not based on a
    miscalculation of figures or an evident mistake in description.”
    The record shows BNSF requested via email that the arbitrator modify the original award
    to reduce the amount of arbitration costs and increase the attorneys’ fees award. BNSF copied
    appellants on that email to the email address brad@lsiworld.com, and Herriage testified he had
    conducted business from that email address in the past but had not checked it for approximately
    one year and never closed the account. The arbitrator reduced the fees and expenses awarded but
    declined BNSF’s request for additional attorneys’ fees. In a June 8, 2016 email to the AAA’s
    manager of ADR services, the arbitrator explained he did “not have the authority to modify the
    amount of attorneys’ fees based on new evidence. The hearing was closed and my authority only
    –11–
    extends to making modifications based on calculation errors.” The modified award found that
    appellants failed to respond, and the arbitrator did not issue the modification until over thirty
    days after BNSF requested the modification. We conclude the record shows appellants failed to
    respond despite being notified of the requested modification. Accordingly, they cannot now
    complain about lack of notice when the record shows they received notice of BNSF’s requested
    modification and failed to respond.
    As for appellants’ argument that the arbitrator’s modification was impermissible, it is
    worth noting that BNSF sought to modify the original award to reduce the total amount of the
    award, not increase it. Additionally, the arbitrator’s modification of the original award to reduce
    the amount of arbitration fees and expenses awarded to BNSF was proper because the Texas
    Civil Practice and Remedies Code permits an arbitrator to modify or correct an award (1) “on the
    grounds stated in Section 171.091;” or (2) “to clarify the award.” TEX. CIV. PRAC. & REM. CODE
    ANN. § 171.054(a). Section 171.091 provides that, on application, the court shall modify or
    correct an award if:
    (1) the award contains:
    (A) an evident miscalculation of numbers; or
    (B) an evident mistake in the description of a person, thing, or property
    referred to in the award;
    (2) the arbitrators have made an award with respect to a matter not submitted to
    them and the award may be corrected without affecting the merits of the decision
    made with respect to the issues that were submitted; or
    (3) the form of the award is imperfect in a manner not affecting the merits of the
    controversy.
    
    Id. § 171.091(a)
    (emphasis added).
    The correction of “clerical, typographical, or computational errors” in the arbitration
    award is permissible. See Am. Arbitration Ass’n, Commercial Arbitration Rules & Mediation
    Procedures,    R-50:   Modification     of   Award     (eff.   Oct.   1,   2013),   available    at
    –12–
    https://www.adr.org/Rules (“Within 20 calendar days after the transmittal of an award, any party,
    upon notice to the other parties, may request the arbitrator, through the AAA, to correct any
    clerical, typographical, or computational errors in the award.”). When a trial court modifies an
    award to correct the arbitrator’s omission of prejudgment interest in the final calculations, the
    modification has been held to be permissible.         See Sydow v. Verner, Liipfert, Bernhard,
    McPherson & Hand, Chartered, 
    218 S.W.3d 162
    , 170 (Tex. App.—Houston [14th Dist.] 2007,
    no pet.) (allowing addition of pre-judgment interest because arbitrator “clearly intended” to
    include this in original award); Baker Hughes Oilfield Ops., Inc. v. Hennig Prod’n Co., 
    164 S.W.3d 438
    , 446–47 (Tex. App.—Houston [14th Dist.] 2005, no pet.) (trial court did not resort
    to speculation when it corrected award to include date pre-judgment interest began to accrue
    because arbitrator intended to award pre-judgment interest). When, however, the trial court tries
    to modify the award to include attorneys’ expenses, it exceeds the scope of the modification.
    
    Sydow, 218 S.W.3d at 169
    –70; see also, Barsness v. Scott, 
    126 S.W.3d 232
    , 239 (Tex. App.––
    San Antonio 2003, pet. denied) (inclusion of indemnity award was an impermissible
    modification).
    In this case, the arbitrator intended to award BNSF the amount of arbitration costs
    attributable to appellants and that were due under the agreement, which included a provision
    awarding filing fees and the costs of the arbitration to the prevailing party. The arbitrator did not
    add damages or remedies when he modified the original award––he reduced the total amount
    awarded. In modifying the original award to include the actual costs incurred by BNSF, which
    were less than what was originally awarded, we conclude the arbitrator made a computational
    correction that was permitted under Texas law. See TEX. CIV. PRAC. & REM. CODE ANN. §§
    171.054(a), 171.091(a); 
    Sydow, 218 S.W.3d at 170
    ; Baker Hughes Oilfield Ops., 
    Inc., 164 S.W.3d at 446
    –47. We overrule appellants’ second issue.
    –13–
    3. Substantial Prejudice
    In their third issue, appellants argue the “ex parte” arbitration substantially prejudiced
    their rights “for enforcing a contract which had expired eight to ten months prior to the claim
    against them.”
    Appellants had the burden of establishing that the alleged lack of notice substantially
    prejudiced their rights. See TEX. CIV. PRAC. & REM. CODE ANN. § 171.088(a)(3) (requiring a
    showing that the arbitrator conducted the hearing contrary to section 171.044 “in a manner that
    substantially prejudiced the rights of a party”). As we have already concluded, however, the
    record shows appellants received adequate notice of the arbitration hearing and failed to attend,
    so we need not reach this question.
    Furthermore, appellants did not meet their burden. “When a non-prevailing party seeks
    to vacate an arbitration award, it bears the burden in the trial court of bringing forth a complete
    record that establishes its basis for vacating the award.” Statewide 
    Remodeling, 244 S.W.3d at 568
    . When, as in this case, there is no transcript of the arbitration hearing, we presume the
    evidence was adequate to support the award. See id.; Henry S. Miller Brokerage, LLC v.
    Sanders, No. 05–14–01618–CV, 
    2015 WL 4600218
    , at *3 (Tex. App.—Dallas July 31, 2015, no
    pet.) (mem. op.); Goldman v. Buchanan, No. 05–12–00050–CV, 
    2013 WL 1281744
    , at *2 (Tex.
    App.—Dallas Mar. 21, 2013, no pet.) (mem. op.). “Many Texas courts have held that without a
    complete record of the evidence presented to the arbitrator at the arbitration proceedings, there
    can be no appellate review of the arbitrator’s decision.” Statewide 
    Remodeling, 244 S.W.3d at 568
    . In addition, a counsel’s statements regarding what occurred at the hearing do not substitute
    for a record of those proceedings. See 
    id. at 569;
    Henry S. Miller Brokerage, 
    2015 WL 4600218
    ,
    at *3. Hence, we cannot say the trial court erred in confirming the arbitration award, and we
    overrule appellants’ third issue.
    –14–
    We affirm the trial court’s judgment.
    161232F.P05
    /Lana Myers/
    LANA MYERS
    JUSTICE
    –15–
    Court of Appeals
    Fifth District of Texas at Dallas
    JUDGMENT
    BRAD HERRIAGE AND LOGISTICS                         On Appeal from the 162nd Judicial District
    SOLUTIONS INTL., LLC, Appellants                    Court, Dallas County, Texas
    Trial Court Cause No. DC-16-07547.
    No. 05-16-01232-CV        V.                        Opinion delivered by Justice Myers. Justices
    Francis and Whitehill participating.
    BNSF LOGISTICS, LLC, Appellee
    In accordance with this Court’s opinion of this date, the judgment of the trial court is
    AFFIRMED. It is ORDERED that appellee BNSF LOGISTICS, LLC recover its costs of this
    appeal from appellants BRAD HERRIAGE AND LOGISTICS SOLUTIONS INTL., LLC.
    Judgment entered this 17th day of November, 2017.
    –16–