St. Paul Mercury Insurance v. Aargus Security Systems, Inc. , 2013 IL App (1st) 120784 ( 2014 )


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  •                                   Illinois Official Reports
    Appellate Court
    St. Paul Mercury Insurance v. Aargus Security Systems, Inc.,
    
    2013 IL App (1st) 120784
    Appellate Court              ST. PAUL MERCURY INSURANCE, a/s/o Mallers Building
    Caption                      Limited Partnership, J. RICHMAN, and SPECTRUM PROPERTIES,
    INC., Plaintiffs-Appellants and Cross-Appellees, v. AARGUS
    SECURITY SYSTEMS, INC., Defendant-Appellee and Cross-
    Appellant (Peoples Gas Light and Coke Company, and Peoples
    Energy Corporation, Defendants).
    District & No.               First District, Second Division
    Docket No. 1-12-0784
    Filed                        December 10, 2013
    Held                         In an action arising from the explosion of a propane tank in a
    (Note: This syllabus         commercial building housing tenants engaged in the jewelry business,
    constitutes no part of the   the trial court properly entered summary judgment for the company
    opinion of the court but     that provided security for the building’s owner, notwithstanding the
    has been prepared by the     allegations of plaintiff insurer, as subrogee of the building owner, that
    Reporter of Decisions        the security company was negligent in allowing delivery of the
    for the convenience of       propane tank and breached its contract by failing to report the
    the reader.)                 delivery, since there was no showing that the security company, under
    the terms of its contract or through its voluntary undertaking, had any
    duty to stop or report the delivery of the propane tank.
    Decision Under               Appeal from the Circuit Court of Cook County, No. 09-L-6303; the
    Review                       Hon. Eileen M. Brewer, Judge, presiding.
    Judgment                     Affirmed.
    Counsel on                Cassiday Schade LLP, of Chicago (Julie A. Teuscher, Bradford D.
    Appeal                    Roth, and Cliff Demosthene, of counsel), for appellants.
    Leahy, Eisenberg & Fraenkel, Ltd., of Chicago (Edward J. Leahy and
    Roland S. Keske, of counsel), for appellee.
    Panel                     JUSTICE HARRIS delivered the judgment of the court, with opinion.
    Presiding Justice Quinn and Justice Simon concurred in the judgment
    and opinion.
    OPINION
    ¶1          Plaintiff, St. Paul Mercury Insurance, as subrogee of Mallers Building Limited Partnership,
    and J. Richman and Spectrum Properties, Inc. (Mallers), brought a complaint against
    defendant Aargus Security Systems, Inc. (Aargus), alleging that Aargus, as security provider
    for the “Mallers Building,” owned by subragors, negligently allowed the delivery of a propane
    tank that subsequently caused an explosion in the building. The complaint contained one count
    alleging negligence and one count alleging breach of contract. The circuit court granted
    Aargus’s motion for summary judgment and struck two affidavits Mallers attached to its
    response to Aargus’s summary judgment motion. The circuit court denied Mallers’s
    subsequent motion to reconsider. At issue is: (1) whether a question of fact existed as to
    whether Aargus had a contractual duty to stop or report the delivery of propane tanks to the
    building; (2) whether the circuit court improperly struck two of the affidavits Mallers
    presented in opposition to Aargus’s motion for summary judgement; and (3) whether the
    circuit court erred in denying Mallers’s motion for reconsideration.
    ¶2          We hold that the circuit court properly granted summary judgment in Aargus’s favor
    because Mallers failed to show, either by the terms of the contract or through evidence of a
    voluntary undertaking, that Aargus had a duty to stop or report the delivery of propane tanks to
    the building; that the circuit court properly struck both affidavits as they failed to comply with
    Illinois Supreme Court Rule 191 (Ill. S. Ct. R. 191 (eff. Jan. 4, 2013); and that the circuit court
    properly denied Mallers’ motion for reconsideration.
    ¶3                                         JURISDICTION
    ¶4         On November 1, 2011, the circuit court granted Aargus’s motion for summary judgment.
    On February 22, 2012, the circuit court denied Mallers’s motion for reconsideration. On March
    23, 2012, Mallers timely filed its notice of appeal. Accordingly, this court has jurisdiction
    -2-
    pursuant to Illinois Supreme Court Rules 301 and 303 governing appeals from final judgments
    entered below. Ill. S. Ct. R. 301 (eff. Feb. 1, 1994); R. 303 (eff. May 30, 2008).
    ¶5                                        BACKGROUND
    ¶6       On May 29, 2009, Mallers filed its complaint against Aargus alleging that its subrogor
    owned the Mallers Building located at 5 South Wabash in Chicago, Illinois. The building “had
    various tenants including tenants engaged in the jewelry business.” According to the
    complaint, on April 1, 2002, JR Welding delivered a tank of liquefied petroleum to Maria
    Pecak, doing business as Betty’s Jewelry, in suite 617 of the building. A tenant in a space
    adjacent to Pecak’s, Alfredo Mohedano, accepted the delivery on Pecak’s behalf. Pecak later
    brought the tank to her suite. Plaintiff alleged that “[a] few hours later, *** an explosion
    occurred on the 6th floor of the *** building resulting in extensive property damage, property
    loss, building damage, and personal injury.” Mallers further alleged “[i]t was later determined
    that the explosion was the result of the ignition of the liquefied petroleum” tank and that “[t]he
    tank was damaged and/or defective prior to the time of delivery.” Mallers alleged that
    $14,500,000, had been paid for various insurance claims from the resulting damage.
    ¶7       Aargus, Mallers alleged, “served as the security services contractor for the Mallers
    Building and its tenants.” According to the complaint, there was a time when the use of
    liquefied petroleum gas was permitted on the premises, specifically:
    “At all times prior to April 1, 2002, when Peoples Gas was performing work on the
    natural gas lines in the Mallers Building and shut off the natural gas service to the
    tenants of the Mallers Building, and permitted the use of liquefied petroleum gas on the
    premises, Aargus served as the security provider.”
    Mallers alleged that Aargus “continuously permitted several different distributors of liquefied
    petroleum and/or propane gas tanks to make deliveries” to various tenants of the building and
    that Aargus “was authorized to search and investigate all deliveries *** and stop the delivery
    of prohibited or illegal materials and/or substances.” Mallers alleged that one of the
    distributors “known” to Aargus delivered the tank that exploded on April 1, 2002.
    ¶8       Mallers alleged that Aargus “knew or should have known” that a dangerous condition was
    created by allowing deliveries, and tenants to accept deliveries, of liquefied petroleum and/or
    propane gas. Furthermore, Mallers alleged that Aargus either knew or should have known that
    liquefied petroleum and/or propane gas was “prohibited by the City of Chicago Building
    Code.” According to Mallers, Aargus had a duty to exercise ordinary care for the safety of all
    the building’s tenants and that it was negligent because it: allowed and/or facilitated the
    delivery of the hazardous tanks; allowed and/or facilitated the tenant’s use of the hazardous
    liquefied petroleum gas on the premises; allowed and/or facilitated delivery of the tanks while
    knowing that it was dangerous and violated local codes; failed to warn others; failed to notify
    tenants that use of liquefied petroleum gas was prohibited; failed to post notices and warnings
    in the building regarding the hazardous nature of liquefied petroleum gas; failed to inspect
    deliveries of hazardous tanks; failed to have an adequate inspection plan; failed to inspect
    and/or remove liquefied petroleum tanks; failed to warn tenants that liquefied petroleum gas
    was being used and received on the premises; failed to provide proper personnel to administer
    -3-
    the inspection and removal of hazardous tanks; violated the Chicago municipal code; failed to
    provide restrictions in leases and policies with tenants prohibiting liquefied petroleum gas
    tanks on the premises; knew or should have known the general dangers associated with
    liquefied petroleum gas tanks in buildings; knew or should have known that tenants in the
    building were accepting deliveries of liquefied petroleum gas tanks; and “[w]as otherwise
    negligent.” Plaintiff alleged that these acts or omissions were the proximate cause of the
    injuries and damages that occurred, which in turn caused plaintiff to pay out $14,500,000
    pursuant to an insurance policy.
    ¶9         The breach of contract count in Mallers’s complaint specified that it entered into a
    “Security Officer Contract” with defendant for the premises on March 29, 1993. Mallers
    alleged that Aargus, “[w]hile under contract for the provision of security services to the
    Mallers Building, *** continuously permitted the delivery of liquefied petroleum and/or
    propane gas to tenants of the Mallers Building.” According to plaintiff, allowing such
    deliveries was a breach of the express and implied terms of the contract.
    ¶ 10       Mallers attached a copy of the contract to its complaint. The contract, labeled “Security
    Officer Contract,” is dated March 29, 1993. The contract states that the parties to the
    agreement are “Mallers-Chicago Management Inc., as agent for 5 S. Wabash Building,
    Chicago, IL 60603,” who the contract refers to as the “client,” and Aargus. The contract
    indicates that the “[c]lient desires that Aargus furnish security officers at its premises at” the
    building. Paragraph one of the contract states, in relevant part:
    “During the term of this contract the Client agrees to use and Aargus agrees to
    furnish such number of uniformed Security Officers as may from time to time be
    required by the Client at the Client’s premises, and Client agrees to pay Aargus the
    following per hour rate.”
    Paragraph one of the contract then goes on to discuss billing rates, hours, holidays, and
    vacation of the security officers, as well as overtime. The contract provides:
    “The number of Security Officers, Security Officer posts, their location, and the
    hours and nature of Security Officers’ duties may be varied from time to time at
    Client’s request to meet Client’s requirements. The protective services provided by
    Aargus are relative to the scope of the works set forth in paragraph one above, and
    additional protection is available at greater cost. The furnishing of the security services
    provided for herein does not guarantee protection against all contingencies.”
    The contract contains a provision indicating that the security guards are Aargus employees.
    Specifically, the provision provides as follows:
    “The Security Officers shall perform such security services as the Client shall
    request but they shall be employees of Aargus, an independent contractor. The
    payment of *** taxes, Social Security Benefits, unemployment compensation taxes
    and wages shall be the sole function and responsibility of Aargus.”
    Additionally, the contract provided:
    “Aargus and the Client agree that Client can give material changes to Aargus’ main
    office representative or the On-Site Aargus Supervisor who shall transmit the
    -4-
    directions to the Security Officers in the post orders or such other directions as the
    situation may require. Security Officers shall not be allowed to accept any directions
    from any Mallers’ employees other than pursuant to this procedure.”
    The contract in its entirety is four pages long.
    ¶ 11        On December 31, 2009, Aargus filed its motion to dismiss pursuant to section 2-619 of the
    Illinois Code of Civil Procedure (Code) (735 ILCS 5/2-619 (West 2010)) and a motion for
    summary judgment against Mallers. Aargus contended that the building “had long contained
    many jeweler tenants who required the use of various gases as heating sources for
    manufacturing and repairing jewelry.” Aargus asserted that the routine delivery of tanks of
    various gases to the building was “well known” to Mallers and had a long history. Aargus
    characterized itself as a “contractor for services” at the Mallers Building and its contract was
    for “limited security related services at the Mallers Building.” According to Aargus, the
    following facts, prior to the incident, were undisputed: that Mallers never sought or requested
    “that the property, materials and supplies, including tanks of gas be stopped, checked,
    inspected or otherwise inspected”; that there is no provision in the contract that obligated it to
    provide or pay for “staffing or services for stopping, checking, inspecting or in any manner
    analyzing property, materials or supplies being delivered to and brought onto the ***
    premises”; and that such services were never assumed or performed by Aargus. Aargus alleged
    that Mallers, at various times, admitted that it never requested such services nor were such
    services required under the contract between the parties. According to Aargus, Mallers’s
    complaint sought to impose an “after-the-fact duty upon” it to perform services not contracted
    for or paid for by Mallers. Aargus argued that Mallers failed to establish any contractual
    obligation or impose any duty upon Aargus to sustain its claim. Specifically, Aargus asserted
    that Mallers cannot point to any specific obligation in the contract that establishes a duty owed
    by Aargus. Furthermore, Aargus argued that none of the alleged breaches alleged by Mallers
    were covered under the contract.
    ¶ 12        Defendant included numerous attachments in support of both of its motions, including
    depositions, a copy of the contract, and requests to admit. Harvey Borders, a security guard
    employed by Aargus who worked at the building, testified during his deposition that Aargus is
    a security company that does “building surveillance, customer service type security.” When
    asked what the duties of a security guard at the building are, Borders answered as follows:
    “Basically, we work inside a guard room. And there’s about eight monitors. We
    just basically just monitor the cameras. And we do what they call detects rounds. And,
    basically, that’s just walking through the building and just observing the building for
    anything that might be out of the ordinary.”
    Borders testified that “[a]fter 6:30 and all day on Sundays and holidays,” the guards record the
    names of the people who enter the building. On a regular day, two or three guards work at a
    time while on Sundays only one guard works per shift. Borders testified that typically one
    security guard works in the control room monitoring cameras in the building while the other
    one is doing rounds. The security guard in the guard room will also answer the phone and
    answer different questions for people and direct them to where they need to go. Borders
    testified that each floor had, at the time of the explosion, “at the most,” two cameras per floor
    -5-
    which he thought were probably placed at each end of the floor. There were also cameras on
    the elevators but none in the lobby. When asked whether there were cameras by the freight
    elevator or the dock at the time of the explosion, Borders answered, “No.” Aargus did not keep
    copies of the videos, but Borders thought the “building did.” He did not know who was
    responsible for the placement of the cameras.
    ¶ 13       Borders testified as to what occurred during a “detects rounds.” He described how each
    floor, except the lobby, which only has one, has three “detects strips.” The security guard
    walks through the building and swipes each strip with a “detects gun,” which registers the
    swipe with a computer. Borders added that “you just walk through the building from floor to
    floor swiping each strip. And as you swipe it, basically you [are] just looking for maybe if a
    door is ajar, if a window’s broken, you know, you check the bathrooms for anything out of the
    ordinary.” A security guard does one detects round per shift, and the detects round takes 20 to
    30 minutes to perform. When asked, “Do you ever have a reason to go inside a customer’s
    space?” Borders answered “No.” In addition to the above-described responsibilities, Borders
    testified that a security guard “might pass out memos” one or two times per month, and deliver
    late and rent notices from the management of the building. Borders answered “No” when asked
    whether a security guard delivers packages. When asked whether Aargus had any
    responsibilities regarding deliveries in 2002, Borders answered that most of the delivery
    companies “work that same building every day so they basically know where they want to go.
    But if its another delivery, most of the time they’ll come up through the dock and get on the
    freight and the freight guy will take them up.” Borders explained that there used to be elevator
    operators in the building that did not work for Aargus, but now the delivery people go up the
    freight elevator themselves.
    ¶ 14       Borders testified that Jay Richman, the owner of the building, instructed him on what his
    duties and responsibilities were at the building. Borders explained that Richman’s instructions
    were “nothing significant” and testified that Richman might leave a package for someone to
    pick up or ask the security guard to look out for a person suspected of stealing. When asked
    whether “anybody at Aargus *** or anyone else ever [told] you that when you work as a
    security guard at the Mallers Building you’re supposed to pay attention to whether anyone
    brings in propane,” Borders answered “No.” Prior to the explosion, Borders never observed
    propane tanks in the building. He did sometimes observe a “green, long tank,” but he did not
    know what was in the tank. Prior to the explosion, tank deliveries would go from the dock to
    the freight elevator, and then onto the desired floor. After the explosion, any tanks delivered to
    the building were required to be inspected by the management of the building. The new,
    post-explosion policy was drafted by Mallers, not Aargus.
    ¶ 15       Borders testified that a security manual was kept in the guard room. The manual described
    working shifts, hours, break times, the time to do rounds, and a “pass down log” that the
    security guard was to maintain to let the security guard working the next shift know what had
    happened or any instructions regarding the building. Borders further testified that prior to the
    incident, it was a policy of the Mallers Building that tanks had to come in through the dock, not
    the lobby, and up on the freight elevator. No one had ever told him that propane was not
    supposed to be in the building. He had received calls from tenants complaining of a gas smell,
    -6-
    and he would then call the engineer, who would then “take care of it.” He was not responsible
    for checking any tanks coming into the building. Borders testified that the delivery of tanks to
    the building is normal and a usual occurrence.
    ¶ 16       Paulette Mendoza, a receptionist employed by Mallers Building, LLC, since 2000, testified
    during her deposition that her supervisor is “J[ay] Richman.” As a receptionist, she answers the
    phone, makes deposits, does filing work, makes copies, and types leases, which Mendoza
    described as “office work.” She testified that the only files in her office are the current leases
    and invoices such as utility and electric bills. Mendoza testified that when a notice needs to be
    sent to a tenant, an Aargus security guard will deliver the notice to the tenant. Besides giving
    notices for Aargus to deliver, Mendoza testified she does not engage in any other
    communication with any Aargus employees. She testified that inspectors from the city of
    Chicago perform inspections in the building more than once per year, but not more than five
    times per year. She does not keep records of the inspections and she was unaware if her
    supervisor kept them.
    ¶ 17       When asked what she remembered about the explosion, Mendoza testified that she
    remembered that there was an explosion in one of the tenant spaces which she thought was on
    the sixth floor. She testified that the cause of the explosion was a propane tank because that is
    what she “heard.” She did not know when the propane tank was delivered. She testified that
    she has never seen any kind of gas or propane cylinder or tank in the building, but she has seen
    an oxygen cylinder or tank being delivered to the building. She now has to “sign off” on all
    tank deliveries to the building, a policy not in effect prior to the explosion. She did not know if
    propane was ever allowed into the building. She testified that before the explosion, tanks were
    to be delivered through the loading dock. She believed that they were then taken up to tenants
    on the freight elevator.
    ¶ 18       Mendoza testified that she was to call Aargus “if there is something going on in a tenant
    space,” and that Aargus would call her if there was a problem with the monitors or the camera.
    The memos she had Aargus distribute occurred maybe one to five times a month and are from
    the office of the building, not Aargus. Aargus also delivered rent notices one time per month.
    Prior to the explosion, if Mendoza was not there, Aargus would answer the phone. Aargus was
    told it was to take a message and give the message to either Mendoza or Richman. Mendoza
    testified that she had never seen a building safety manual. She “believed” Aargus had a
    manual, but she had not seen it. When asked what Aargus’s duties where, she answered “to
    watch monitors basically” and “[j]ust to make sure everything is going smoothly in the
    building. There’s no commotion or anything.” When asked whether it was supposed to be
    aware of who enters and exits the building, Mendoza answered “Yes.” Mendoza clarified that
    Aargus was “supposed to watch the people come in and out of the building.” When asked
    whether Aargus was “[t]o look for what, suspicious people,” Mendoza answered, “Right.
    Correct.” When asked to define “suspicious person,” Mendoza answered that “if they see
    somebody–either if I get a call from a tenant saying that there’s somebody in the hallway that’s
    been there for a while ***, something like that, then I call security and let them know just to
    keep an eye on them.” When asked “based on the deliveries to the building, delivery men
    -7-
    coming in with tanks, they weren’t suspicious. They were supposed to be there,” Mendoza
    answered, “Correct.”
    ¶ 19       Salvatore Chiovari, who at the time of the explosion worked as a security guard and an
    operator of the freight elevator for Aargus at the building, testified during his discovery
    deposition that he started working for Aargus in 1993 when Jay Richman and his partners took
    over the building. He ran the freight elevator and testified that his “job was strictly to bring
    supplies up and down on the freight.” Chiovari testified that “we were actually supposed to do
    whatever *** Richman *** asked us to do.” Chiovari testified that from 1993 until the
    explosion, tanks were taken up and down the freight elevator. When asked whether propane
    tanks were ever taken up, Chiovari answered that although he took tanks up, he did not look or
    check to see what kind of tanks they were. He knew of a security manual for Aargus, but he
    was not familiar with it and had never read it. His supervisor had the manual. Chiovari testified
    that deliveries were supposed to use the freight elevator, but people would use the passenger
    elevators if the freight elevator was “preoccupied” or if the delivery person was in a hurry. This
    also applied to people delivering tanks. Before the explosion, people making deliveries did not
    have to sign a log. When asked whether the delivery people had to get a badge or temporary
    identification, he answered “[n]ot to my knowledge, no.” He agreed that prior to the explosion
    people could basically just come and go. When asked whether, prior to the explosion, he was
    “ever told by anyone what or who you should allow or not allow in the Mallers Building,”
    Chiovari answered that they had “problems with bums” who they “had to chase *** out, but
    that was about it.” He clarified that he was to report anyone that looked “suspicious.” He
    answered “No,” when asked whether he was “ever told any type of cargo or goods that you
    could not let into the Mallers Building.” Prior to the explosion, Chiovari was not given any
    training as to what constituted unlawful activities in the building, he was not told to enforce
    any provisions of any leases, he was never told anything about “any hazardous materials or
    hazardous gases,” and he was never told anything about propane. Based on his experience in
    the building, he observed jewelers using torches that he thought were fueled by propane. He
    would hear jewelers discuss amongst themselves supplies, including propane, that they would
    use or need. Chiovari testified that jewelers continued to use propane even after an incident
    that occurred in August of 2000. He could not remember anyone bringing propane into the
    building on the day of the explosion in 2002. Although he saw Maria Pecak of Betty’s Jewelry
    use a torch to repair jewelry in her shop, he did not know if she used propane gas. After the
    explosion, Richman told him no propane was allowed in the building. Prior to the explosion,
    Richman never told him anything about propane.
    ¶ 20       In 1993, his employer changed to Aargus, and then he only worked the freight elevator.
    Supplies and materials were only supposed to be brought up the freight elevator. While
    employed by Aargus, he recalled delivery people telling him that they had propane or oxygen
    to deliver. He testified he would only know the difference between a propane tank and an
    oxygen tank if the delivery person told him. Chiovari testified that delivery of tanks was not
    suspicious and occurred on a daily basis. He agreed that he was to allow tenants to have tanks
    delivered to them. It was not part of his job to determine what went into the building. He was
    not supposed to detain anyone or anything and if he saw a suspicious package or person, he
    -8-
    was supposed to call his supervisor. He was not supposed to question people. He testified that
    the guards were not supposed to accept packages and that they were not supposed to “deal
    with” packages. According to Chiovari this policy was in effect because they did not want to
    be accused of stealing jewelry. He agreed that he was a nonarmed security guard. He answered
    “[c]orrect,” when asked whether his “main function was to determine a security issue and
    report it so that it could be reported to the police.”
    ¶ 21       Jay Richman, during his deposition, was shown a memo dated August 30, 2000 to all
    tenants of the Mallers Building from the office of the building. Richman could not recall the
    memo but testified he “probably” drafted it. He testified that Aargus most likely delivered the
    memo based on “practice and procedure.” The memo read that natural gas in the building
    would be turned off for a period of time. Richman testified that Gary Klein, told him that “the
    tenants that are using his gas product should get a hold of their oxygen providers to determine
    what other opportunities exist.” Richman testified that he does not know what happened to the
    security tapes of the sixth floor, but that Aargus was the “custodian of the tapes.” He did not
    know if Maria Pecak had propane in her suite. Richman testified that Joseph Cortese was the
    director of security in the early 1990s for “Mallers-Chicago.” At his request, Cortese provided
    input in the drafting of the security manual. Richman testified that he had the ability “to go and
    request things of the security guards.” When asked when he first became aware that anybody
    used propane in the Mallers building, he answered “April 1st of 2002. April 1-1/2 of 2002.”
    Prior to that time he had no knowledge of anyone using propane in the building. Richman
    testified that he could not recall when asked, “Prior to April 1, 2002, did you ever direct anyone
    from Aargus Security to stop any delivery people from bringing tanks of any kind into the
    building?”
    ¶ 22       Alberto Aguiar, president and owner of A&B Jewelry located in room 608 of the building,
    testified during his deposition that his company sells, but does not repair, jewelry. Although his
    company had not done repair work in the past 10 or 12 years, he was familiar with the tools of
    repair work. He testified that a torch and polishing machine are used, fueled by gas and
    oxygen. The gas came from a pipeline, not a tank. He agreed that when his company did repair
    work, the gas was only natural gas from a pipe. He was familiar with other people who do
    jewelry repair work. He testified that “[e]verybody who repairs jewelry must use a torch,” and
    that people in the jewelry repair business use natural gas and propane to fuel the torches. He
    opined that many tenants used propane, but stated that “I can’t prove that they were using
    propane.” He did see propane tanks in the building, but he was unable to remember where. He
    does not remember communicating with Richman or Aargus regarding propane and he was not
    familiar with the procedure and requirements of deliveries to the building. He had not seen or
    paid attention to tanks being delivered into the building. He was familiar with Maria Pecak,
    who had a repair shop, Betty’s Jewelry, near his own shop. He could not remember if Pecak
    used a natural gas or propane, but he did see her using a torch, and he never talked to her about
    using natural gas or propane. He did not know if People’s Gas ever authorized the use of
    propane in the building.
    ¶ 23       Attached as an exhibit was an amended request to admit in the case of Certain Interested
    Lloyd’s Underwriters of London v. Pecak, Nos. 04 L 003707, 05 L 013256 cons. (Cir. Ct.
    -9-
    Cook Co.). The request to admit was titled “Maller’s Amended Responses to Aargus Security
    Systems, Inc.’s Request to Admit.” The following questions, in relevant part, were asked and
    answered in the request to admit:
    “18. Mallers’ contract with Aargus *** does not contain any provisions requiring
    Aargus to inspect any tanks of gas, including *** propane *** tanks, that are delivered
    to the Mallers Building.
    Response: Mallers admits that its contract with Aargus does not have a specific
    provision that states Aargus is required to inspect any tanks of gas, including ***
    propane *** tanks, that are delivered to the Mallers Building.
    19. Mallers never verbally instructed Aargus Security Systems, Inc. or any of its
    agents or employees to inspect any tanks of gas, including *** propane *** tanks that
    are delivered to the Mallers Building.
    Response: Mallers admits the facts in Request to Admit No. 19.
    20. Neither Aargus*** nor any of its agents or employees ever assumed a duty on
    behalf of Mallers to inspect deliveries of tanks of gas, including *** propane*** tanks,
    to the Mallers Building.
    Response: Mallers admits that Aargus did not assume a duty ‘on behalf of Mallers,’
    Mallers cannot admit or deny the remaining allegations in Request to Admit No. 20
    because it lacks sufficient information upon which to form a conclusion as to whether
    Aargus or its employees assumed a duty.
    ***
    23. Neither Aargus *** nor any of its agents or employees ever assumed a duty on
    behalf of Mallers to inspect deliveries of any packages entering into or on the premises
    of the Mallers Building.
    Response: Mallers admits that Aargus never assumed a duty ‘on behalf of Mallers.’
    Mallers cannot admit or deny the remaining allegations in Request to Admit No. 23
    because it lacks sufficient information upon which to form a conclusion as to whether
    Aargus or its employees assumed a duty.
    ***
    30. Prior to April 1, 2002, Aargus did not inspect any packages or deliveries,
    including but not limited to *** propane *** tanks or canisters, being brought onto the
    premises of the Mallers building.
    Response: Mallers cannot admit or deny the allegations in Request to Admit No. 30
    because it lacks sufficient information upon which to form a conclusion as to actions of
    Aargus or its employees.”
    The request to admit was submitted by “Mallers Chicago Management Corporation, Mallers
    Chicago Limited Partnership, and Jay Richman.”
    ¶ 24       Harold Wojciehowski, during his deposition, testified that he is the site supervisor,
    employed by Aargus, at the building. He does not carry a weapon and agreed with the
    statement that he is an “unarmed security officer.” He stated that all the security officers at the
    building are unarmed security officers. At the time of the incident, Wojciehowski supervised
    - 10 -
    eight employees at the building. When asked “[w]hat type of things fall under security,”
    Wojciehowski answered “[t]heft, loitering, to notify the police if there was a theft[;] *** if
    there was a fire, we would observe and report to the fire department, give them some
    information *** whatever we can provide to them.” He testified that a walk-through was
    performed in the common areas of the building four times per day. He thought there were
    “maybe” 80 cameras in the building at the time of the incident. No “vendor/messenger” log
    was kept, and delivery people did not need to check in with security. Tenants did not need to
    show any proof that they were tenants to access their units. There was no security check-in
    desk at the building for visitors. When asked whether any tenant had ever asked him if propane
    was allowed in the building, Wojciehowski answered, “No, I don’t think–I don’t remember
    anybody ever asking me that.” Wojciehowski testified that he never told any tenant that
    propane was allowed in the building. He was not aware of anybody authorizing or prohibiting
    propane use in the building. He thought that people in the building used natural gas and oxygen
    in the torches they used to make jewelry. When asked whether “anybody from the building
    management ever [told] you *** that deliveries of canisters of any kind were permitted in the
    building,” Wojciehowski answered “No, I didn’t have discussions regarding canisters, at least
    the best I can remember anyways.” He never saw a memo or written documentation related to
    canisters or propane gas. He later clarified that when he referred to building management, he
    was referring to Jay Richman or his secretary, Paulette Mendoza.
    ¶ 25       He testified that Aargus has a security manual, that he “believed” Aargus created. It is kept
    in the building, in the guard or control room. The manual is not given to each Aargus
    employee, but it is on premises, “presented and expected to be read.” He agreed that only
    “something out of the ordinary would be maybe referred to the building manager.” He clarified
    that he did not know how jewelers in the building were using torches, just that they were being
    used. He testified that visitors and vendors to the building “may be asked to establish their
    identity and state their purpose for working in the building.” He remembered a person from JR
    Welding who delivered propane to the building because the man gave him his card. When
    asked whether JR Welding would have had permission to make a delivery, Wojciehowski
    responded “[y]eah, I would say.” He answered “No” when asked whether anyone from
    management instructed him not to let the JR Welding man into the building. Prior to the
    explosion, he had no knowledge that propane tanks were being delivered to tenants. He knew
    metal canisters or cylinders were being delivered, but he did not know their contents.
    ¶ 26       Jay Richman, in a February 2, 2005, deposition, testified that he signed the contract
    between Mallers-Chicago Management, Inc., and Aargus. He did not know if Mallers-Chicago
    was still a viable entity, and he could not recall if he had any ownership interest in the entity,
    but testified that he was “[p]robably an agent” of the entity. He could not remember the
    contract negotiations, but did state that his “guess” would be that he read the contract as he
    signed it, as it is his “standard operating procedure” to read contracts before he signs them.
    Richman testified that Aargus provided an operating manual for the building. When asked
    whether he had “any documents that reflect [his] or anybody else at Mallers-Chicago
    Management Company, Inc.’s request to Aargus Security to check deliveries made to the ***
    building before this incident occurred,” Richman answered, “I don’t recall. You’re asking a
    - 11 -
    question that I don’t have an answer to.” Richman did not know of any documents that
    instructed Aargus to check deliveries made to the building. Richman was aware that cylinders
    were delivered to the building.
    ¶ 27       Richman could not recall any documentation, or instructions from himself, to Aargus
    asking it to inspect “tags on cylinders.” The only instruction given was to have deliveries made
    to the freight elevator as opposed to the passenger elevators. He was “not aware of any”
    instructions given by himself or any entity requiring Aargus to determine what was contained
    in cylinders entering the building. He did not instruct Aargus to stop deliveries of propane gas
    to the building. Richman recalled a prior incident, in the year 2000, where someone from
    “Peoples Gas allowed its customers in the building to bring in alternative gases, one of which
    being propane, until such time that the gas system was re-energized.” Richman stressed that
    People’s Gas would not reenergize a tenant, among other reasons, unless propane was
    removed. Richman was not aware of any person on staff telling Aargus not to allow propane to
    be delivered to the building. He was only aware of propane being brought into the building on
    three occasions: (1) at the directive of People’s Gas during “re-energization of the gas
    distribution system” during an “interim period” of six to eight weeks; (2) when a roofing
    company that was currently, at the time of the deposition, installing a new roof; and (3) during
    the repiping of the building.
    ¶ 28       Richman thought Joe Cortese and Aargus developed the security procedures for the
    building. Richman further testified, in relevant part:
    “Our involvement, at least my involvement, and I believe my staff’s involvement,
    has always been to let Aargus control access and security.
    Where we step in is where if we see somebody that we want them to check out in
    the common areas, if there’s an incident that happens within a tenant’s space, a security
    breach, and if the staff of Aargus is not in our minds performing to what our
    expectations are; and I mean, you know, for instance, if we walk out of the building
    after normal business hours and we see, for instance, a guard room that’s unattended or
    a guard sleeping in the guard room, that’s where our hypersensitivity and our input
    comes into play.
    Beyond that, we really rely on Aargus in terms of living up to what the policies and
    procedures have been established over the years.”
    ¶ 29       Richman clarified that “Between the re-energization of the gas distribution system and the
    2002 incident, I’m not aware of propane being delivered to the building.” He did state that,
    during this period of time, he did see cylinders being delivered.
    ¶ 30       Aargus attached a motion for summary judgment, filed by Mallers-Chicago Management
    Corporation, Mallers Chicago Limited Partnership, and Jay Richman, in case No. 2004 L
    3707, consolidated with No. 2004 L 13256 and filed in the circuit court of Cook County, in
    which it argued, relevant to this appeal, that Mallers stated that “there is some evidence Mallers
    was aware of tenants[’] temporary use of propane following an August 2000 incident which
    resulted in natural gas service to the building being shut off for several weeks, there is no
    evidence that Mallers was aware of its use following the restoration of service in
    - 12 -
    approximately September of 2000.” Mallers, in the motion, further stated that “Peoples Gas
    had advised tenants to discontinue use of propane prior to reconnecting gas services in the
    building in September of 2001.” Mallers stressed in the motion, however, that no evidence was
    presented in that matter that indicated that Mallers had any knowledge of propane tanks in the
    building at the time of the explosion.
    ¶ 31       Aargus attached to its motion a memo from Mallers to the tenants, titled “Tenants who use
    Peoples Gas as a service provider,” dated September 1, 2000. The memo informed the tenants
    that gas would not be turned on for a few weeks. Furthermore, the memo stated that “[u]ntil
    that time it was suggested to us that you call your oxygen tank provider and discuss your
    alternatives with them.”
    ¶ 32       Richman testified during a January 23, 2004, deposition that Aargus provided “[s]ecurity
    services,” which he described as “labor security.” As far as letting people into the building,
    Richman answered that Aargus had a manual. When asked whether “whatever Aargus says is
    your rules for the building,” Richman answered “Yes.” Later, Richman answered “Yes,” when
    asked “And as for any visitors to the building, same thing, that would be whatever Aargus
    Security manual says on the issue?” When asked whether the building had “any policy with
    respect to delivery of tanks to the building,” Richman answered that “[y]ou have to review the
    Aargus manual,” because the building did not have a separate policy.
    ¶ 33       In response to Aargus’s motion for summary judgment, Mallers argued that Aargus was
    aware of deliveries of propane tanks being made to the building and that it knew or should have
    known that the tanks presented a danger to the building and its tenants. Mallers argued that
    Aargus breached a duty of care owed to Mallers and acted in violation of city code because
    Aargus, as security provider, did not make any effort to stop the propane tank deliveries.
    Mallers asserted that Aargus knew of the deliveries of propane tanks and had a duty to inform
    Mallers of their delivery and that it had a contractual duty to stop deliveries of propane tanks.
    Additionally, Mallers argued that Aargus voluntarily undertook a duty to provide security for
    the building and did so negligently. According to Mallers, Aargus’s alleged negligence
    ultimately resulted in the delivery of a propane tank on April 1, 2002, which caused
    $14,500,000 in damages. Therefore, Mallers asked that Aargus’s motion for summary
    judgment be denied. Mallers also attached exhibits to its response, five of which were not
    already attached as exhibits to Aargus’s motion for summary judgment and, thus, were being
    presented to the court for the first time. Those exhibits were: a copy of the “Mallers Chicago
    Management Security Manual”; depositions of Alfredo Mohedano and Nancy Fisher; and
    affidavits from Daniel B. Kennedy and S. Ronald Hauri.
    ¶ 34       The security manual title page indicates that the manual’s contents were restricted to the
    use of Aargus and Mallers Chicago Management and that the manual was revised on
    September 20, 2001. In a nondisclosure statement at the front of the document, the manual
    states that it is “the property of Aargus *** and Mallers Chicago Management” and that it
    “may not be removed by any employee from the office or work location.” The nondisclosure
    statement lists Jay Richman as the “Owner.” On an introduction page, the manual states its
    purpose as “to establish department procedures, rules, and regulations for the Security Officers
    and to outline their responsibilities while on duty.” Furthermore, the manual states that the
    - 13 -
    “procedures in the manual will help to minimize and prevent losses to the client, due to
    security and emergency conditions that can result from fire, theft, explosions, etc.” Under the
    heading, “Enforcement of Tenant Regulations,” the manual provides that the landlord has
    imposed various rules on the tenants. The manual states that “[a]s a representative of the
    landlord, it is each Security Officer’s responsibility to observe and report any violations of
    these rules.” Security officers were to notify a senior employee of a problematic tenant, then if
    the problem was not corrected, to make a notation of the violation in their shift or daily report.
    The manual then lists several examples of rules, including that deliveries to tenants must be
    made through designated corridors. The manual states that “each tenant at the property is
    responsible for security issues that relate to its space and its property (including its
    merchandise).” Furthermore, the manual states that a security guard’s
    “primary duties include general patrol of interior and exterior areas of the property and
    observation and prompt reporting of problems or deficiencies as outlined in this
    Manual. In the course of your daily activities, you are asked to maintain social and
    business order at the property, without exposing yourself or others to threat of harm.
    No other duties are to be assumed or implied by a Security Officer.”
    Additionally, the manual stresses that “Security Officers are reminded that each tenant on the
    property is responsible for security measures related to its leased space and its contents.” Also,
    “[a] Security Officer must avoid becoming overly involved in the security problems of a
    tenant; despite a Security Officer’s good intentions, tenant security problems are simply not
    the responsibility of the Security Staff.” The manual further provides that “Security Officers
    must avoid giving information or advise tenants that could be construed as legal advi[ce] or
    counseling.” Under the heading “Special Requests;” the manual provides that “[f]rom time to
    time, property management may request services of the Security Officer not specifically
    addressed in this manual.”
    ¶ 35       Under the heading “Theft, Fire and Accident Prevention Duties,” the manual states that
    “[t]he protection of our contracted facilities by Aargus Security Officers is primarily
    preventative. Therefore, any and every situation which might lead to loss or damage of
    company property or injury to personnel must be reported.” Twelve scenarios, none of which
    involve inspecting deliveries or deliveries at all, were then listed as examples of “situations”
    that need to be reported. Under the heading “General Regulations,” the manual states that
    “[s]ecurity personnel are not in the position to judge who should and who should not have
    access to the building.” The provision states further that a security officer should not allow
    anyone in the building even if that person claims that he or she left his or her keys at home or
    was locked out. Under the heading “General Information,” the manual provides that during
    normal business hours, “[a]ll tenants, vendors, contractors, salesman, visitors, etc, may be
    asked to establish their identity and state their purpose for being in the building.” The manual
    further provides that “[p]eople with a need to be in the building will be allowed to enter and
    exit freely–under normal condition.” Under “General Information,” the manual states that “[a]
    Security Officer is never authorized to accept the responsibility for the well being of an
    individual tenant’s premise.” Under the heading “General Information,” and the subheading
    “Suspicious Objects or Incidents,” the manual provides “[a]dvise the Property Management of
    - 14 -
    any suspicious incident or the presence of any object or package that appears to be extraneous
    to the location. If a suspicious object or package is found, do not attempt to handle it.”
    ¶ 36       Alfredo Mohedano, testified during his deposition, that he owned Torres Watch Repair at
    the time of the explosion on the sixth floor of the building. His shop was next to Betty’s
    Jewelry store, owned by Maria Pecak. He described his observations of the explosion, fire, and
    his subsequent injuries. The day of the explosion, “[s]ome gas company” tried to deliver a tank
    to Betty’s, but was unable to because she was not there. Mohedano testified that “[t]hey left the
    tank in [his] place.” He described the tank as a four-foot-tall cylinder. He did not have to sign
    for the delivery. The delivery man asked him if he could leave the tank. Mohedano testified
    that “[e]verybody used those tanks, so I thought there wouldn’t be any problem.” He stated that
    he had seen those tanks in other shops as well, but he did not know what kind of gas was in the
    tank. He never saw the tanks being brought into the building though, just in other people’s
    shops. The tank was in his shop “an hour, hour and a half.” He answered “No,” when asked
    whether he was aware of any rules regarding the use of liquid propane in the building and he
    could not remember seeing any provision in his lease regarding propane tanks or liquid
    propane gas in the suites. He had no idea of how deliveries were made to the building.
    ¶ 37       Nancy Fisher, a general adjustor for subrogee, testified regarding the $14,500,000 in
    claims filed after the explosion. She did not know if Aargus had to check deliveries of tanks
    into the building.
    ¶ 38       Daniel Kennedy, the principal of Forensic Criminology Associates and a professor “in the
    Sociology and Criminology department as well as the Department of Criminal Justice and
    Security Administration” at the University of Detroit Mercy, stated in his affidavit that “[t]he
    provision of high-rise security is far more complicated than other fields of security” due to
    their “unique hazards and risks.” According to Kennedy, “[a] contract security company ***
    must possess appropriate knowledge and procedures to be able to provide security to the
    complex technical assignment that a high-rise presents.” Kennedy attested that this was
    especially true with “[t]he advent of September 11, 2001.” Kennedy attested further that “[t]he
    responsibility required of a security company providing these services would include
    knowledge of any applicable laws, codes or ordinances pertaining to high-rises.” Kennedy
    added that “[t]his would be particularly true in the instance of a prohibition on large propane
    tanks.”
    ¶ 39       Ronald Hauri, the principal of Hauri Associates, attested in his affidavit that he works in
    strategic risk management and corporate security service, strategy, and program development
    and investigative and crisis management. According to Hauri, “[t]he conditions that existed for
    provision of security on or about April 1, 2002, were much different than those that existed
    pre-September 11, 2001.” As such, security providers to a high-rise building after September
    11, 2001, “are tremendously scrutinized and any provider of high-rise security *** knew, or
    should have been aware of potentially hazardous and/or explosive materials coming into
    buildings where they provided security.” Hauri further stated in his affidavit that “Aargus ***
    should have stopped the propane tanks coming into the building independent of any lack of
    specific contract terms,” and that “Aargus should [have] notified building management that
    - 15 -
    propane tanks were entering the building and made recommendations independent of any lack
    of specific contract terms.”
    ¶ 40       In reply, Aargus argued that Mallers did not dispute any of the material facts or the explicit
    terms of the contract in its response. Aargus maintained Mallers cannot sustain the duty it
    sought to impose based on the explicit terms of the contract, the facts, or the case law.
    Specifically, Mallers failed to show any contract terms that imposed a duty on Aargus to stop
    propane tank deliveries to the building. Furthermore, Aargus argued that a voluntary
    undertaking, such as providing security services, is limited to the extent of the undertaking.
    Aargus also pointed out that it was filing a separate motion to strike the two affidavits filed by
    Mallers.
    ¶ 41       As mentioned in its reply, Aargus filed a motion to strike the Hauri and Kennedy affidavits.
    Aargus argued that these expert witnesses were not previously disclosed and did not comply
    with Illinois Supreme Court Rule 191. Ill. S. Ct. R. 191 (eff. Jan. 4, 2013). Aargus asserted that
    Kennedy’s and Hauri’s affidavits did “not contain any facts that raise a dispute, but merely
    contain unsupported assertions, opinions, and conclusions.” Furthermore, Aargus argued that
    neither Kennedy nor Hauri had any involvement in the contract or any involvement in the
    building prior to the incident.
    ¶ 42       The circuit court later allowed Mallers to file amended affidavits, which it did. Both
    Hauri’s and Kennedy’s affidavits were the same except that each added a list of all of the
    pleadings and material they reviewed prior to making their respective affidavits.
    ¶ 43       In surreply, Aargus argued that Hauri’s and Kennedy’s amended affidavits are not
    premised on facts admissible in evidence and are conclusory. Aargus also pointed out that the
    only change to the affidavits is the list of materials each affiant reviewed added to the end of
    each respective affidavit.
    ¶ 44       During hearing on the motion, counsel for Mallers answered “no,” when asked by the court
    the following question: “[A]m I correct when I say that the only mention of duties here are the
    provision in No. 3 saying that the security officers duties may be varied from time to time at the
    client’s request to meet the client’s requirements? Is there anything else besides that specifies
    their duties.” When asked whether Jay Richman ever instructed Aargus to inspect packages or
    to stop propane gas from entering the building, counsel for Mallers answered, “No *** with
    respect to propane tanks.” Later in the hearing, the court again asked counsel for Mallers, “Is
    there any language that specifically requires Aargus security guards to inspect packages?” to
    which counsel responded “no.”
    ¶ 45       On November 1, 2011, the circuit court granted Aargus’s motion for summary judgment
    and struck the affidavits of Kennedy and Hauri. The court found the affidavits to be “legal
    conclusions.” In granting Aargus’s motion for summary judgment, the circuit court made the
    following findings:
    “I have carefully read these documents, and I found no language imposing
    particular duties on Aargus. The contract itself has no duty or requirement for Aargus
    to be knowledgeable about the Chicago municipal code. There is no witness who’s
    - 16 -
    testified to voluntary assumption of the duty to inspect. There’s no testimony
    connecting Aargus to the delivery of the propane tank involved in the explosion.”
    The circuit court further noted that “contracted for duties will not be expanded beyond the
    explicit terms of the contract,” and that Mallers should have contracted for additional services
    had it wanted them. Specifically, the circuit court stated:
    “The Mallers Building owners didn’t bargain or request or reasonably expect these
    services. There is no contractual obligation to be familiar with the Chicago code.
    Testimony shows that, for years the Mallers Building had allowed gases in the
    building.”
    The circuit court further found that the testimony showed that “the major duty of the security
    guards was to operate freight elevators and to deliver messages and to do what Mr. Richman
    told them,” and that Aargus security guards “were never told to inspect packages or tanks.
    They were never told to halt any sort of deliveries.” Additionally, the circuit court found that
    neither the manual nor the contract required Aargus to enforce municipal code nor did it place
    a duty on the security guards to stop propane or notify management of propane deliveries.
    ¶ 46       Mallers subsequently filed a motion to reconsider, arguing that the circuit court
    “missapplied [sic] existing law to existing fact in reaching its ruling.” Mallers additionally
    submitted “new law and fact” for the circuit court’s consideration. Mallers, in its motion,
    characterized the manual as a “guide” to help the security guards complete their
    responsibilities. Mallers asserted that the manual provides that Aargus is to act as a deterrent to
    physical damage to the building and that the procedures in the manual are meant to minimize
    and prevent losses based on explosions and fires. According to Mallers, the security manual
    was evidence of Aargus’s voluntary assumption of a duty to protect the building from damage.
    Mallers further argued that the term “security” in the contract was ambiguous and required the
    consideration of extrinsic evidence. As extrinsic evidence, Mallers pointed to the language in
    the manual which states: “[t]he protection of our contracted facilities by Aargus Security
    Officers is primarily preventative. Therefore, any and every situation which might lead to loss
    or damage of company property or injury to personnel must be reported.” In addition to
    documents already submitted to the court in prior motions, Mallers additionally submitted an
    affidavit from Jay Richman. Richman attested that his “understanding” of the contract was that
    “Aargus would follow all laws, ordinances and codes in force *** in the provision of their
    security services and not allow any activity, behavior or occurrences on the property that were
    in contravention thereto.” Richman attested further that he “discussed the contract and
    expectations with Aargus representatives prior to execution.”
    ¶ 47       In response, Aargus argued that Mallers failed to bring forth newly discovered evidence
    that was not available at the time of the hearing, changes in the law, or errors in the court’s
    prior application of the law. Aargus asked that Richman’s affidavit be stricken as Mallers had
    previously and unsuccessfully sought to introduce an affidavit from Richman at the hearing on
    the motion for summary judgment. Aargus further argued that Richman had been deposed
    three times and Mallers wanted to introduce a late affidavit from Richman that would have
    contradicted his prior testimony.
    - 17 -
    ¶ 48      On February 22, 2012, the circuit court conducted a hearing on the motion to reconsider.
    During the hearing, the circuit court again asked counsel for Mallers whether anyone “told
    Aargus to look out for propane tanks,” to which Mallers’ counsel answered “[s]pecifically, not,
    your Honor, we can’t point to that specific language.” The circuit court denied Mallers’s
    motion to reconsider, finding that Aargus “never undertook a duty to check on propane tanks.
    They never were asked to inspect those tanks and there was nothing either in writing or
    verbally that required Aargus to take on any kind of additional duties.”
    ¶ 49      On March 23, 2012, Mallers filed its notice of appeal. On April 6, 2012, Aargus filed its
    motion for cross-appeal, appealing the circuit court’s denial of its motion to dismiss.
    ¶ 50                                               ANALYSIS
    ¶ 51        Initially, we must make note of what is properly before this court for our review based on
    the parties’ briefs. Mallers, in its initial brief before this court, raised issues that it failed to raise
    before the circuit court. “It is well established that matters not presented to or ruled upon by the
    trial court may not be raised for the first time on appeal.” Smith v. Airoom, Inc., 
    114 Ill. 2d 209
    ,
    229 (1986); Kostopoulos v. Poladian, 
    257 Ill. App. 3d 95
    , 97 (1993) (“All defects in pleadings
    are waived by failure to raise them in the circuit court, where they can be handled more
    expeditiously than on review.”). Mallers argues in its brief that “Aargus had a common law
    duty to prevent or report the delivery of a propane tank to the Mallers Building.” Absent from
    the record, however, is any argument concerning a common law duty Aargus owed to Mallers.
    We will not consider this argument because Mallers did not raise it before the circuit court.
    Mallers also argues before this court that admissions it made in another proceeding may not be
    used against it in this case. Mallers, however, never raised this issue before the circuit court.
    The admissions now objected to were contained in requests to admit that Aargus attached to its
    motion for summary judgment. Mallers had the burden to object to the admissions during
    proceedings on the motion before the circuit court. Village of Arlington Heights v. Anderson,
    
    2011 IL App (1st) 110748
    , ¶ 15. Mallers has waived its objection by failing to object in the
    circuit court. Furthermore, Mallers did not even raise the issue before this court until its reply
    brief. See Ill. S. Ct. R. 341(h)(7) (eff. Feb. 6, 2013) (“Points not argued are waived and shall
    not be raised in the reply brief, in oral argument, or on petition for rehearing.”).
    ¶ 52        Aargus’s brief also included argument that we will not address. Specifically, Aargus cited
    two orders of this court entered pursuant to Illinois Supreme Court Rule 23 as authority. Ill. S.
    Ct. R. 23 (eff. July 1, 2011). Orders filed under Illinois Supreme Court Rule 23 may not be
    cited as precedent by any party except under the limited circumstances, not present here,
    allowed by Rule 23(e)(1). Ill. S. Ct. R. 23(e)(1) (eff. July 1, 2011). Therefore, we have not
    considered these cases as they were filed pursuant to Rule 23 and Aargus has not made any
    effort to show that the cited cases fall under the allowable circumstances provided for in Rule
    23. Ill. S. Ct. R. 23(e)(1) (eff. July 1, 2011).
    ¶ 53        The issues that are properly before us and that we will address are as follows: (1) whether a
    question of fact existed as to whether Aargus had a contractual duty to stop or report the
    delivery of propane tanks to the Mallers Building; (2) whether the circuit court improperly
    - 18 -
    struck the affidavits of Daniel Kennedy and Ronald Hauri; and (3) whether the circuit court
    erred in denying Mallers’s motion for reconsideration based on a misapplication of the law.
    ¶ 54                                        Summary Judgment
    ¶ 55        Mallers argues that the circuit court erred in entering summary judgment because the term
    “security services,” as found in the contract, is ambiguous. Mallers argues that a fact question
    remains based on this alleged ambiguity in the contract, i.e., whether or not Aargus’s
    contractual duty to provide security services included preventing and/or reporting the delivery
    of propane tanks to the building. Mallers argues that extrinsic evidence needs to be considered
    based on the alleged ambiguous language in the contract. Specifically, Mallers points to the
    security manual, the actions of the Aargus security guards, and Jay Richman’s deposition
    testimony.
    ¶ 56        In response, Aargus argues that the circuit court properly found that under the contract
    services were to be what was requested and paid for by Mallers, and specifically, what Jay
    Richman instructed the security guards to do. Aargus maintains the circuit court reviewed all
    of the evidence, including the contract, the testimony, the security manual, and then properly
    found that there was no evidence that Mallers ever requested any of the duties that Mallers now
    seeks to impose, namely, the duty to inspect packages and to prevent hazardous gases from
    being delivered to the premises.
    ¶ 57        Summary judgment is proper where “the pleadings, depositions, and admissions on file,
    together with the affidavits, if any, show that there is no genuine issue as to any material fact
    and that the moving party is entitled to a judgment as a matter of law.” 735 ILCS 5/2-1005(c)
    (West 2010). When determining whether a genuine issue of material fact exists, the pleadings
    are to be liberally construed in favor of the nonmoving party. Williams v. Manchester, 
    228 Ill. 2d 404
    , 417 (2008). A party opposing a motion for summary judgment “must present a factual
    basis which would arguably entitle him to a judgment.” Allegro Services, Ltd. v. Metropolitan
    Pier & Exposition Authority, 
    172 Ill. 2d 243
    , 256 (1996). We review summary judgment
    rulings de novo. Espinoza v. Elgin, Joliet & Eastern Ry. Co., 
    165 Ill. 2d 107
    , 113 (1995).
    ¶ 58        A plaintiff alleging negligence must establish that defendant owed a duty of care to the
    plaintiff, breached that duty of care, and that the defendant’s breach proximately caused
    injuries to the plaintiff. Chandler v. Illinois Central R.R. Co., 
    207 Ill. 2d 331
    , 340 (2003). “A
    duty is an obligation to conform to a certain standard of conduct for the protection of another
    against an unreasonable risk of harm.” O’Hara v. Holy Cross Hospital, 
    137 Ill. 2d 332
    , 337
    (1990). The determination of whether a defendant owes a plaintiff a duty of care is a question
    of law decided by the court. Gouge v. Central Illinois Public Service Co., 
    144 Ill. 2d 535
    , 542
    (1991). A defendant is entitled to summary judgment, as a matter of law, where the court finds
    the defendant did not owe the plaintiff a duty of care. O’Hara, 
    137 Ill. 2d at 337
    .
    ¶ 59        Our review of a question of contract construction is also de novo. Gallagher v. Lenart, 
    226 Ill. 2d 208
    , 219 (2007). The intent of the parties is our primary objective when construing a
    contract. 
    Id. at 232
    . The best indication of the parties’ intent is found in the plain and ordinary
    meaning of the language of the contract. 
    Id. at 233
    . We must look to this language first in
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    determining the parties’ intent. Thompson v. Gordon, 
    241 Ill. 2d 428
    , 441 (2011). Extrinsic
    evidence will only be used if the language is ambiguous. Gallagher, 
    226 Ill. 2d at 233
    .
    Ambiguous language is language “susceptible to more than one meaning.” 
    Id.
     Summary
    judgment should not be granted where extrinsic evidence is needed to ascertain the meaning of
    ambiguous contract language. William Blair & Co. v. FI Liquidation Corp., 
    358 Ill. App. 3d 324
    , 334 (2005). Unambiguous language, however, must be given its ordinary, plain, and
    popular meaning. Thompson, 
    241 Ill. 2d at 441
    . Mere disagreement between the parties
    concerning a provision’s meaning does not automatically render such language ambiguous. 
    Id. at 443
    . We will not view portions, terms, clauses, or language in the contract in isolation. 
    Id. at 441
    . Rather, we will construe the whole contract, “viewing each provision in light of the other
    provisions.” 
    Id.
     Similarly, we will not view contract language outside of the context in which
    such language is used. Gallagher, 
    226 Ill. 2d at 233
    . We will not “alter, change or modify
    existing terms of a contract, or add new terms or conditions to which the parties do not appear
    to have assented.” Thompson, 
    241 Ill. 2d at 449
    . “Further, there is a presumption against
    provisions that easily could have been included in a contract but were not.” 
    Id.
    ¶ 60       Negligence allegations based on contractual obligations are defined by the subject contract.
    Eichengreen v. Rollins, Inc., 
    325 Ill. App. 3d 517
    , 525 (2001). “Where a defendant is charged
    with negligence because of his failure to perform an act allegedly required by contract, the
    question of whether the defendant had a duty to perform the act is determined by the terms of
    the contract itself.” Kotarba v. Jamrozik, 
    283 Ill. App. 3d 595
    , 597 (1996). The scope of the
    defendant’s duties will not be expanded beyond that required by the contract. Id. at 598.
    ¶ 61       The voluntary undertaking theory of liability is defined as when “one who gratuitously or
    for consideration renders services to another is subject to liability for bodily harm caused to the
    other by one’s failure to exercise due care or ‘ “such competence and skill as [one]
    possesses.” ’ ” Frye v. Medicare-Glaser Corp., 
    153 Ill. 2d 26
    , 32 (1992) (quoting Cross v.
    Wells Fargo Alarm Services, 
    82 Ill. 2d 313
    , 317 (1980), quoting Nelson v. Union Wire Rope
    Corp., 
    31 Ill. 2d 69
    , 74 (1964)). The voluntary undertaking theory is to be construed narrowly
    and the duty of care is limited to the extent of the voluntary undertaking. Lewis v. Chica
    Trucking, Inc., 
    409 Ill. App. 3d 240
    , 252 (2011).
    ¶ 62       In this case, we hold that the circuit court properly entered summary judgment in Aargus’s
    favor because Mallers has not shown, either under the contract or based on a voluntary
    undertaking, that Aargus had a duty to stop or report the delivery of propane tanks to the
    building. The contract itself is a short document that basically states that Aargus will provide
    security officers at the building. Mallers’s argument is based on the alleged ambiguity of the
    term “security services.” The term is found in two paragraphs in the contract. First, paragraph
    three provides:
    “The number of Security Officers, Security Officer posts, their location, and the
    hours and nature of Security Officers’ duties may be varied from time to time at
    Client’s request to meet Client’s requirements. The protective services provided by
    Aargus are relative to the scope of the works set forth in paragraph one above, and
    additional protection is available at greater cost. The furnishing of the security services
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    provided for herein does not guarantee protection against all contingencies.”
    (Emphasis added.)
    Paragraph one in turn, provides, in relevant part, “Aargus agrees to furnish such number of
    uniformed Security Officers as may from time to time be required by the Client at the Client’s
    premises, and Client agrees to pay Aargus.” Paragraph one of the contract then goes on to
    discuss billing rates, hours, holidays, and vacation of the security officers, as well as overtime.
    Our review of the term “security services,” as it relates to the entire contract, shows that it is
    not at all ambiguous. The plain language of paragraph three and its reference to paragraph one
    shows that Aargus agreed to furnish security guards to the building and that their “duties may
    be varied from time to time at Client’s request.” We disagree with Mallers’s characterization of
    the language as ambiguous.
    ¶ 63        The second provision that contains the terms “security services” is found in the contract in
    paragraph four, which states, in relevant part:
    “The Security Officers shall perform such security services as the Client shall
    request but they shall be employees of Aargus, an independent contractor. The
    payment of *** taxes, Social Security Benefits, unemployment compensation taxes
    and wages shall be the sole function and responsibility of Aargus.” (Emphasis added.)
    We cannot say that the term “security services” in this provision of the contract is ambiguous
    or even relevant to Mallers’s argument as the entire provision, in context, is just a statement of
    the security guard’s employment status.
    ¶ 64        Our review of the contract shows that it does not provide that Aargus should inspect
    packages delivered to tenants in the building, the duty Mallers now seeks to impose on Aargus.
    Mallers’s argument is premised on an improper review of isolated terms in the contract as
    opposed to viewing the contract in its entirety. Thompson, 
    241 Ill. 2d at 441
    . We will not
    expand a defendant’s duties beyond what the parties agreed upon in a contract. Kotarba, 283
    Ill. App. 3d at 597-98. Absent from the contract is any mention of a duty to inspect, prevent, or
    report the delivery of propane tanks to the building. Counsel for Mallers admitted as much
    during the hearing on the motion for summary judgment when the circuit court asked counsel
    whether there was “any language that specifically requires Aargus security guards to inspect
    packages,” to which counsel answered, “no.” In response to a similar question during the
    hearing on Mallers’s subsequent motion to reconsider, counsel again answered that “we can’t
    point to that specific language.”
    ¶ 65        We also agree with the circuit court’s determination that the pleadings and testimony
    presented failed to show that Aargus voluntarily assumed the duty to inspect packages or
    deliveries into the building. None of the depositions in the record included any testimony that
    either a security guard inspected deliveries or that Mallers or its agents instructed the security
    guards to do so. The voluntary undertaking theory of negligence is to be construed narrowly
    and the duty of care is limited to the extent of the undertaking. Lewis, 409 Ill. App. 3d at 252.
    Here, there is no evidence that Aargus voluntarily undertook any duty to inspect or prevent
    propane tanks from entering the building. Both parties provided numerous deposition
    testimony and evidence, none of which made any mention that Aargus was to prevent
    deliveries of propane tanks to the building.
    - 21 -
    ¶ 66       We hold that the circuit court properly granted summary judgment in Aargus’s favor as
    Mallers has not shown, either by contract or by a voluntary undertaking, that Aargus had a duty
    to prevent or report the delivery of propane tanks into the building.
    ¶ 67                                             Affidavits
    ¶ 68       Mallers argues that the circuit court improperly struck the affidavits of Daniel Kennedy
    and Ronald Hauri. According to Mallers, Kennedy and Hauri’s affidavits “established a
    reasonable inference that the affiants could competently opine on the obligations of security
    officers.”
    ¶ 69       In response, Aargus argues that both Kennedy’s and Hauri’s affidavits failed to comply
    with Illinois Supreme Court Rule 191. Ill. S. Ct. R. 191 (eff. Jan. 4, 2013). Aargus maintains
    that both affidavits are conclusory and unsupported. Aargus further argues that neither affiant
    had any involvement in the contract or the building prior to the explosion.
    ¶ 70       Illinois Supreme Court Rule 191 sets forth the requirements of affidavits presented during
    motions for summary judgment. Ill. S. Ct. R. 191 (eff. Jan. 4, 2013). Rule 191 provides, in
    relevant part:
    “Affidavits in support of and in opposition to a motion for summary judgment *** shall
    be made on the personal knowledge of the affiants; shall set forth with particularity the
    facts upon which the claim, counterclaim, or defense is based; shall have attached
    thereto sworn or certified copies of all documents upon which the affiant relies; shall
    not consist of conclusions but of facts admissible in evidence; and shall affirmatively
    show that the affiant, if sworn as a witness, can testify competently thereto.” Ill. S. Ct.
    R. 191 (eff. Jan. 4, 2013).
    ¶ 71       In this case, we agree with the circuit court’s findings that both affidavits consisted of
    improper legal conclusions. Kennedy opined on the knowledge and procedures a security
    company in a high-rise must possess while Hauri opined that Aargus should have stopped the
    delivery of propane tanks into the building. Although we agree with the circuit court’s finding
    that the affidavits consist of conclusions, we also note that neither Hauri nor Kennedy had any
    personal involvement in the contract between Aargus and Mallers or any prior involvement in
    the building itself. At issue during the motion for summary judgment was whether Aargus,
    either by the terms of its contract or by evidence of its own voluntary undertaking, had a duty
    to inspect or prevent the delivery of propane tanks into the building. The duty of care is a
    question of law decided by the court. Gouge, 
    144 Ill. 2d at 542
    . Kennedy’s and Hauri’s
    opinions on high-rise security were irrelevant as neither individual was involved in the contract
    formation or in the security of the building, and they were not at liberty to determine the duty
    of care. Accordingly, we hold that the circuit court properly struck the Kennedy and Hauri
    affidavits.
    ¶ 72                                    Motion to Reconsider
    ¶ 73      Mallers argues that the circuit court improperly denied its motion to reconsider. Mallers’s
    argument is based on its argument that the circuit court erred in applying the law. Due to our
    - 22 -
    holding in this case that the circuit court properly granted summary judgment, it follows that
    we also hold that the circuit court properly denied Mallers’s motion for reconsideration.
    ¶ 74                                         Cross-appeal
    ¶ 75       We note that Aargus filed a cross-appeal arguing that the circuit court erred when it denied
    its motion to dismiss Mallers’s complaint. Mallers asks this court to strike Aargus’s
    cross-appeal. Due to our ultimate conclusion in this case, we do not need to address Aargus’s
    cross-appeal.
    ¶ 76                                      CONCLUSION
    ¶ 77      The judgment of the circuit court is affirmed.
    ¶ 78      Affirmed.
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