Linda S. Nowlin v. Lori Keaton ( 2019 )


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  • Opinion issued May 7, 2019
    In The
    Court of Appeals
    For The
    First District of Texas
    ————————————
    NO. 01-17-00523-CV
    ———————————
    LINDA S. NOWLIN, Appellant
    V.
    LORI KEATON, Appellee
    On Appeal from the County Court at Law No. 1
    Travis County, Texas1
    Trial Court Case No. C-1-CV-15-005936
    MEMORANDUM OPINION
    Appellant, Linda S. Nowlin, challenges the trial court’s judgment, rendered
    after a jury trial, in favor of appellee, Lori Keaton, in Nowlin’s suit against Keaton
    1
    Pursuant to its docket equalization authority, the Supreme Court of Texas
    transferred this appeal to this Court. See Misc. Docket No. 17–9066 (Tex. June 20,
    2017); see also TEX. GOV’T CODE ANN. § 73.001 (authorizing transfer of cases).
    for breach of lease agreement and Keaton’s countersuit against Nowlin for failure to
    refund security deposit,2 retaliation,3 and other violations of the Texas Property
    Code.4 In seven issues, Nowlin contends that the trial court erred in entering
    judgment in favor of Keaton on Nowlin’s breach-of-lease-agreement claim, entering
    judgment in favor of Keaton on Keaton’s counterclaims, and awarding Keaton
    attorney’s fees.
    We affirm.
    Background
    In her amended petition, Nowlin alleged that on May 6, 2014, she purchased
    a house in Austin, Texas (the “property”). Prior to Nowlin’s purchase, Keaton lived
    at the property pursuant to a lease agreement with the property’s previous owner.
    Nowlin and Keaton executed a new lease agreement (the “lease agreement”) when
    Nowlin purchased the property.
    Nowlin further alleged that the lease agreement provided a lease term from
    May 6, 2014 until April 30, 2015 and required Keaton to pay $2,100 in rent each
    month. Keaton was to make her rent payments by direct deposit on the first day of
    each month, with the exception of her May 2014 rent payment. Keaton was not
    2
    See TEX. PROP. CODE ANN. §§ 92.103, 92.104.
    3
    See 
    id. § 92.331.
    4
    See 
    id. §§ 92.153(a)(3),
    (a)(5), 92.157(a)(2), 92.158.
    2
    required to pay a security deposit directly to Nowlin, but the $2,000 security deposit
    that Keaton had paid to the property’s previous owner was transferred to Nowlin
    when she purchased the property. The lease agreement also required Keaton to pay
    a $1,785 reletting fee if she vacated the property under certain conditions before the
    end of the lease term.
    Additionally, under the terms of the lease agreement, Keaton was to provide
    Nowlin with an inventory and condition form at the beginning of the lease term, and
    Keaton was liable and required to reimburse Nowlin for any expenses incurred in
    remedying damage to the property resulting from any cause other than Nowlin’s own
    negligence or fault. The lease agreement also stated that Keaton was to promptly
    notify Nowlin, in writing, of any water leaks, mold, electrical problems,
    malfunctioning lights, broken or missing locks or latches, and other conditions that
    posed a hazard. Further, Keaton was responsible for cleaning the interior of the
    property and could be liable for reasonable cleaning charges.
    In regard to termination of the lease agreement, Keaton was required to give
    thirty-days written notice before moving out of the property. Upon vacating the
    property, Keaton was liable for certain charges, including unpaid rent, certain repairs
    and damages, replacement of unreturned keys, and the reletting fee, all which could
    be deducted from Keaton’s $2,000 security deposit. Nowlin was required to return,
    within thirty days of move out, Keaton’s security deposit, less any lawful deductions.
    3
    Nowlin further alleged that on June 3, 2014, Keaton paid Nowlin rent, but
    failed to make any other rent payments thereafter. And Nowlin alleged that on
    September 5, 2014, without written notice and prior to the end of the lease term,
    Keaton moved out of the property without paying rent for the entire lease term,
    responding to a notice of abandonment, making her September rent payment, paying
    the $1,785 reletting fee, and cleaning the property.
    After Keaton vacated the property, Nowlin discovered that the property had
    been damaged. Between September 18, 2014 and November 5, 2014, Nowlin made
    repairs to the property, which cost her $13,738. Nowlin also hired a professional
    cleaning service to clean the property. Nowlin did not return any portion of Keaton’s
    security deposit.
    According to Nowlin, after Keaton vacated the property, Nowlin “exercised
    reasonable diligence to mitigate [her] damages by repairing the damage to the
    property caused by [Keaton] in as prompt a manner as possible and then [by] seeking
    another tenant to” rent the property. Nowlin, however, did not find another tenant
    for the remaining portion of the lease term, and she received “no actual rent from
    any other tenant during that time period.” Nowlin asserted a claim against Keaton
    for breach of lease agreement and sought $19,000 for unpaid rent, $13,738 for
    repairs to the property, $1,785 for the reletting fee, and attorney’s fees.
    4
    In her third amended answer and counterclaims, Keaton generally denied the
    allegations in Nowlin’s amended petition, asserting, inter alia, that Nowlin had
    breached the lease agreement first and waived Keaton’s compliance with the lease
    agreement. Keaton also brought counterclaims against Nowlin, alleging that she
    began living at the property in 2011 under a lease agreement with the property’s
    previous owner. Subsequently, she and Nowlin executed the lease agreement, which
    required Keaton to pay $2,100 in rent each month.
    After Nowlin purchased the property in May 2014, she and/or her agents,
    repeatedly came to the property, oftentimes without proper notice and on holidays,
    to make repairs that were purportedly “to protect [Nowlin’s] investment.” Nowlin
    told Keaton that “she could enter [the property] whenever she wanted,” and Nowlin
    told her contractors that they could leave their tools and materials in the property’s
    garage. (Internal quotations omitted.) Nowlin also gave her contractors permission
    to use Keaton’s tools to complete their work.
    On May 14, 2014, Keaton “expressed to [Nowlin] that she was unaccustomed
    to and overwhelmed by” Nowlin’s presence at the property and the presence of
    Nowlin’s contractors at the property on an almost daily basis. On May 19, 2014,
    Keaton sent Nowlin a letter expressing her frustrations with the frequent intrusions.
    At that time, Keaton also requested that Nowlin install a keyless dead bolt lock on
    the property’s front door. On May 24, 2014, Nowlin installed a “keyed” dead bolt
    5
    lock on the property’s front door, stating that it was “keyless” because no key existed
    for the lock, despite there being “a clear keyhole on the exterior of the lock.”
    (Internal quotations omitted.)
    On June 11, 2014, Keaton notified Nowlin, by letter, that she had failed to
    provide her address as required by the Texas Property Code, she was continuing to
    access the property without providing proper notice, she had failed to install pin
    locks on the exterior sliding glass doors at the property, and she had failed to provide
    working handle latches for the exterior sliding glass doors. In her letter, Keaton
    requested the installation of pin locks, working handle latches, and security bars on
    the exterior sliding glass doors. On July 28, 2014, Keaton notified Nowlin by email
    that a keyless dead bolt lock still had not been installed on the property’s front door
    and “there were no locks on the [property’s exterior] sliding glass doors,” and
    Keaton requested the installation of pin locks. According to Keaton, Nowlin did not
    provide pin locks or proper security bars for any of the exterior sliding glass doors,
    did not fix the inoperable handle latches that did not properly latch to secure the
    exterior sliding glass doors, and did not disclose her address as requested.
    Keaton further alleged that after Nowlin purchased the property in May 2014,
    Nowlin served Keaton with three notices to vacate. The first notice to vacate, served
    on June 4, 2014 (the “June 4, 2014 notice to vacate”), stated that Keaton “had
    disturbed or threatened the rights, comfort, health, safety or convenience of others
    6
    and disrupted [Nowlin]’s business operations.” The second notice to vacate, served
    on July 2, 2014 (the “July 2, 2104 notice to vacate”), stated that Keaton had failed
    to pay rent. Contrary to the July 2, 2014 notice to vacate, however, Keaton alleged
    that she had attempted to make her July rent payment by direct deposit, as required
    by the lease agreement, but Nowlin had instructed her bank not to accept Keaton’s
    deposit. On September 4, 2014, Nowlin served Keaton with a third notice to vacate
    (the “September 4, 2014 notice to vacate”). The next day, Keaton told Nowlin that
    she was moving out of the property. Keaton asserted counterclaims against Nowlin
    for failure to refund security deposit, retaliation, and violations of Texas Property
    Code sections 92.153(a)(3), (a)(5), 92.157(a)(2), and 92.158.
    In regard to her counterclaim for failure to refund security deposit, Keaton
    alleged that Nowlin refused, in bad faith, to return Keaton’s $2,000 security deposit
    or provide Keaton with a proper itemized accounting after Keaton had vacated the
    property and provided written notice of her forwarding address.5 Keaton sought
    $6,100 in damages, “which represent[ed] the statutory penalty of $100 plus three
    times the portion of the security deposit withheld by” Nowlin, and attorney’s fees.6
    5
    See 
    id. §§ 92.103
    (obligation to refund security deposit), 92.104 (retention of
    security deposit and accounting).
    6
    See 
    id. § 92.109(a)
    (“A landlord who in bad faith retains a security deposit . . . is
    liable for an amount equal to the sum of $100, three times the portion of the deposit
    wrongfully withheld, and the tenant’s reasonable attorney’s fees in a suit to recover
    the deposit.”); see 
    id. § 92.109(d)
    (“A landlord who fails either to return a security
    deposit or to provide a written description and itemization of deductions on or before
    7
    With respect to her counterclaim for retaliation, Keaton alleged that Nowlin
    was prohibited from retaliating against her when Keaton, in good faith, had exercised
    or attempted to exercise her rights and had made requests for repairs.7 According to
    Keaton, a landlord acts in retaliation when she commits any of the following acts
    within six months of a tenant exercising her rights or making a repair request: (1) the
    landlord files an eviction proceeding against the tenant, (2) the landlord deprives the
    tenant of use of the premises, (3) the landlord decreases services to the tenant, and
    (4) the landlord increases the tenant’s rent or terminates the tenant’s lease
    agreement, or engages in a bad faith course of conduct that materially interferes with
    the tenant’s rights under the lease agreement.8
    Keaton alleged that she had exercised her right to the peaceful use and
    enjoyment of the property by repeatedly requesting that Nowlin reduce the number
    of intrusions at the property. In retaliation, Nowlin served Keaton with the June 4,
    2014 notice to vacate, attempting to terminate the lease agreement. Further, when
    Keaton requested that Nowlin install pin locks on the exterior sliding glass doors,
    “repair inoperable handle latches” on the exterior sliding glass doors, and provide
    her address as required by the Texas Property Code, Nowlin served Keaton with the
    the 30th day after the date the tenant surrenders possession is presumed to have
    acted in bad faith.”).
    7
    See 
    id. § 92.331
    (retaliation by landlord).
    8
    See 
    id. § 92.331
    (b).
    8
    July 2, 2014 notice to vacate.               And after Keaton prevailed in Nowlin’s
    forcible-detainer action against her, Nowlin, in retaliation, served Keaton with the
    September 4, 2014 notice to vacate. Keaton sought $2,600 in damages, “which
    represent[ed] the statutory penalty of one month’s rent plus $500,” and attorney’s
    fees.9
    Keaton further alleged, in regard to her counterclaims for other violations of
    Texas Property Code, that Nowlin violated Texas Property Code section
    92.153(a)(3) by refusing to comply with Keaton’s written request for the installation
    of pin locks on the exterior sliding glass doors at the property;10 Nowlin violated
    Texas Property Code section 92.153(a)(5) by refusing to comply with Keaton’s
    written request for the installation of a keyless dead bolt lock on the front door of
    the property;11 Nowlin violated Texas Property Code section 92.157(a)(2) by
    refusing to comply with Keaton’s written request for the installation of working
    handle latches or security bars on the exterior sliding glass doors;12 and Nowlin
    9
    See 
    id. § 92.333
    (“[I]f a landlord retaliates against a tenant . . . , the tenant may
    recover from the landlord a civil penalty of one month’s rent plus $500, actual
    damages, court costs, and reasonable attorney’s fees . . . .”).
    10
    See 
    id. § 92.153(a)(3)
    (“[W]ithout necessity of request by the tenant, a dwelling
    must be equipped with: . . . a sliding door pin lock on each exterior sliding glass
    door of the dwelling . . . .”).
    11
    See 
    id. § 92.153(a)(5)
    (“[W]ithout necessity of request by the tenant, a dwelling
    must be equipped with: . . . a keyless bolting device and a door viewer on each
    exterior door of the dwelling.”).
    12
    See 
    id. § 92.157(a)(2)
    (“At a tenant’s request made at any time, a landlord . . . shall
    install: . . . a sliding door handle latch or sliding door security bar if the door is an
    9
    violated Texas Property Code section 92.158 by “refusing to repair or replace
    [certain] broken security devices, specifically the inoperable [handle] latches [on the
    exterior] sliding glass doors.”13
    Related to her counterclaims for violations of Texas Property Code sections
    92.153(a)(3) and (a)(5), Keaton sought $13,000 in damages, “which represent[ed]
    the statutory penalty of one month’s rent ($2,100) plus $500, multiplied by five
    violations,” and attorney’s fees.14 Related to her counterclaim for a violation of
    Texas Property Code section 92.157(a)(2), Keaton sought $7,800 in damages,
    “which represent[ed] the statutory penalty of one month’s rent ($2,100) plus $500[,]
    multiplied by four doors,” and attorney’s fees.15 Finally, related to her counterclaim
    for a violation of Texas Property Code section 92.158, Keaton sought $7,800 in
    exterior sliding glass door without a sliding door handle latch or sliding door
    security bar.”).
    13
    See 
    id. § 92.158
    (“During the lease term and any renewal period, a landlord shall
    repair or replace a security device on request or notification by the tenant that the
    security device is inoperable or in need of repair or replacement.”).
    14
    See 
    id. § 92.164(a)(4)
    (“If a landlord does not comply with [s]ection
    92.153 . . . regarding installation . . . of a security device, the tenant may: . . . serve
    a written request for compliance on the landlord, and[] . . . if the landlord does not
    comply on or before the third day after the date the notice is received, file suit
    against the landlord and obtain a judgment for: . . . actual damages[,] . . . a civil
    penalty of one month’s rent plus $500[,] . . . [and] attorney’s fees . . . .”).
    15
    See 
    id. § 92.165(3)
    (“If a landlord does not comply with a tenant’s request regarding
    rekeying, changing, adding, repairing, or replacing a security device under
    [s]ection . . . 92.157, . . . the tenant may: . . . file suit against the landlord and obtain
    a judgment for: . . . actual damages[,] . . . a civil penalty of one month’s rent plus
    $500[,] . . . [and] attorney’s fees . . . .”).
    10
    damages, “which represent[ed] the statutory penalty of one month’s rent ($2,100)
    plus $500[,] multiplied by three devices,” and attorney’s fees.16
    At trial, the trial court admitted into evidence a copy of the lease agreement
    signed by Nowlin and Keaton. The lease term under the agreement began in May
    2014 and ended on April 30, 2015. Pursuant to the lease agreement, Keaton was
    required to pay $2,100 every month directly into Nowlin’s bank account (the
    “deposit account”). Keaton’s rent payment was due on the first of the month, but no
    late fees were to be imposed on Keaton until after the third day of the month. Under
    the lease agreement, the $2,000 security deposit that Keaton had paid to the
    property’s previous owner was to be transferred to Nowlin at the time she purchased
    the property. Additionally, the lease agreement provided that Keaton would receive
    an inventory and condition form on which she was to note any defects or damage to
    the property that existed at the beginning of the lease term.
    In order to move out of the property, the lease agreement required Keaton to
    provide written move-out notice. Keaton was also liable for a $1,758 reletting fee if
    she failed to give written move-out notice as required under the lease agreement,
    moved out without paying rent in full for the entire lease term, moved out at
    16
    See 
    id. (“If a
    landlord does not comply with a tenant’s request regarding rekeying,
    changing, adding, repairing, or replacing a security device under
    [s]ection . . . 92.158 . . . , the tenant may: . . . file suit against the landlord and
    obtain a judgment for: . . . actual damages[,] . . . a civil penalty of one month’s rent
    plus $500[,] . . . [and] attorney’s fees . . . .”).
    11
    Nowlin’s demand because of default, or was judicially evicted. The lease agreement
    further provided that Nowlin was required to refund Keaton’s security deposit, less
    any lawful deductions, and provide an itemized accounting of any deductions within
    thirty days of Keaton vacating the property. Nowlin could deduct any unpaid rent
    from Keaton’s security deposit.
    In regard to security devices for the property, the lease agreement stated that
    Nowlin was required by Texas law to provide pin locks on the exterior sliding glass
    doors, either handle latches or security bars on the exterior sliding glass doors, and
    “a keyless bolting device (deadbolt) on each exterior door.” And Nowlin was
    required to pay for any missing security devices that were required by statute.
    The trial court also admitted into evidence a copy of Keaton’s inventory and
    condition form, which she completed at the beginning of the lease term and which
    Nowlin signed. The form states that the property contained no “[k]eyless bolting
    devices,” keyless dead bolt locks, or pin locks for the exterior sliding glass doors.
    Further, the handle latches on the upstairs exterior sliding glass doors did not
    function. In regard to security bars, the form states that only two of the upstairs
    exterior sliding glass doors had bars.
    Nowlin testified that she and Keaton signed the lease agreement, which had a
    lease term from May 6, 2014 to April 30, 2015. Under the lease agreement, Keaton
    12
    was required to pay $2,100 each month by direct deposit into Nowlin’s deposit
    account.
    Keaton made her rent payments in May and June 2014. However, on June 4,
    2014, Nowlin served Keaton with a notice to vacate, a copy of which the trial court
    admitted into evidence. That notice states, in part:
    You have violated your lease contract as noted below:
    Lease Paragraph: 20 Prohibited Conduct.
    See also Paragraph 28 When We May Enter.
    Name of resident or occupant or guest in violation: Lori Keaton[.]
    Nature of violations: Disturbing or threatening the rights, comfort,
    health, safety or convenience of others including our agents; disrupting
    our business operations.
    These were substantial breaches of your TAA Lease Contract.
    Your residency is terminated effective immediately. You are hereby
    given notice to vacate the premises on or before midnight, June 5, 2014,
    which is at least one day from the delivery of this notice in accordance
    with your lease contract. Failure to move out by then will result in an
    eviction suit being filed before the Justice of the Peace. Delay or
    postponement of such action does not waive our rights. You are liable
    for all rent due under the full term of your contract, damages to the
    premises, legal fees and any other charges due under the terms of your
    agreement.
    On June 4, 2014, Nowlin also filed a forcible-detainer action against Keaton,
    alleging that Keaton had breached the lease agreement by unreasonably refusing to
    allow Nowlin or her agents to enter the property to make repairs or perform
    maintenance and by failing to pay her rent in a timely manner.
    13
    According to Nowlin, Keaton did not make any rent payments after June 2014.
    Thus, in Nowlin’s opinion, Keaton had failed to pay $21,000 in rent that was due
    under the lease agreement. In regard to Keaton’s July rent payment, although Keaton
    told Nowlin that she had tried to make the rent payment for that month, Nowlin
    explained that Keaton did not make the rent payment on July 1, 2014. And because
    of this, Nowlin immediately placed “a hold on [any] deposits” into her deposit
    account, which prevented Keaton from making any rent payments by the method
    provided for in the lease agreement. In other words, Nowlin “blocked” deposits to
    the deposit account. On July 2, 2014, Nowlin served Keaton with a second notice
    to vacate, a copy of which the trial court admitted into evidence. That notice states,
    in part:
    Re: TAA Lease Contract dated 4/12/14
    between [Keaton] and Linda Nowlin (owner)[.]
    Because of non-payment of rent, your residency is terminated effective
    immediately. You are hereby given notice to vacate the premises on or
    before midnight, July 3, 2014, which is at least one day from the
    delivery of this notice in accordance with your lease contract. Failure
    to move out by then will result in an eviction suit being filed before the
    Justice of the Peace. Delay or postponement of such action does not
    waive our rights. You are liable for all rent due under the full term of
    your contract, damages to the premises, legal fees and any other charges
    due under the terms of your agreement.
    Nowlin noted that at the time she served Keaton with the July 2, 2014 notice to
    vacate, her forcible-detainer action was still pending.
    14
    Nowlin further testified, related to her forcible-detainer action, that she had
    admitted in that suit that she was “aware that under . . . Texas Property Code,
    [s]ection 92.153,” she, as a landlord, was required to install certain items at the
    property without a request from her tenant. And she conceded in that suit that
    Keaton had complained about the exterior sliding glass doors at the property because
    “the locks would not work.” Although in Nowlin’s opinion, the exterior sliding glass
    doors were secure, she did admit, in her forcible-detainer action, that her contractors
    did not think that the doors’ locks could be repaired or replaced because “they were
    so old.” Thus, Nowlin’s contractors told her that security bars would be required to
    ensure that the exterior sliding glass doors could not be opened from the outside, and
    Nowlin testified at that time that she was “ready to buy new bars.”
    Ultimately, in August 2014, the jury in Nowlin’s forcible-detainer action
    found that Keaton had not unreasonably refused to allow Nowlin or her agents to
    enter the property and that Keaton had not failed to make her rent payments under
    the lease agreement in a timely manner. And the trial court entered judgment in
    favor of Keaton in that case, which the Austin Court of Appeals affirmed.17 A copy
    of the trial court’s charge to the jury in Nowlin’s forcible-detainer action, dated
    August 27, 2014, was admitted into evidence in the instant case, and Nowlin
    17
    See Nowlin v. Keaton, No. 03-14-00608-CV, 
    2015 WL 3542895
    (Tex. App.—
    Austin June 4, 2015, no pet.) (mem. op.).
    15
    acknowledged that the jury in her forcible-detainer action determined that Keaton
    did not violate the lease agreement by making her July rent payment “late.” And
    when asked whether the judgment in the forcible-detainer action stated that “Keaton
    did not violate the lease [agreement by] paying late or not paying [rent] through
    August 2014,” Nowlin responded, “I believe that’s correct.”           Nowlin further
    admitted that there was no longer any controversy concerning the amount of rent at
    issue in her forcible-detainer action, i.e., Keaton’s July and August rent payments.
    Turning back to the instant case, in regard to the property’s front door, Nowlin
    testified that in a May 19, 2014 letter, a copy of which the trial court admitted into
    evidence, Keaton requested that a keyless dead bolt lock be installed on the front
    door. According to Nowlin, her contractors installed a “keyless bolting device” on
    the door on May 23, 2014. Nowlin explained that in the process of installing the
    dead bolt lock, her contractors mistakenly “drilled all the way through [the door]
    thinking that there was supposed to be a key on the outside and a bolting device on
    the inside.” When they realized the mistake, instead of replacing the door, they “took
    the pin out so that any key put in from the outside would just spin”; it was not
    connected to any “bolting device.” When asked whether the “keyless bolting
    device” that her contractors installed on the property’s front door actually had “a key
    hole that [someone] could key on the outside of th[e] door,” Nowlin responded: “I
    don’t know.” On July 28, 2014, Keaton sent Nowlin an email, a copy of which the
    16
    trial court admitted into evidence, notifying her that the property still required certain
    “services and repairs,” including the installation of a keyless dead bolt lock on the
    front door.
    With respect to the exterior sliding glass doors on the property, Nowlin noted
    that the only devices securing the exterior sliding glass doors were pieces of wood
    or PVC pipe that were laid at the bottom of the doors. The trial court admitted into
    evidence photographs of the pieces of wood and the PVC pipe found at the bottom
    of the exterior sliding glass doors at the property. Nowlin stated that she never
    purchased security bars, such as those available at home improvement stores, for the
    exterior sliding glass doors because she considered the pieces of wood or the PVC
    pipe to constitute security bars. Nowlin conceded that she was “not sure [whether]
    placing a PVC pipe in at an angle or a piece of wood” actually secured the exterior
    sliding glass doors, and she noted that the type of security bars that would “go across
    the middle of [a] door” would provide additional security for the property. In fact,
    Nowlin had installed such security bars at other properties that she owned.
    Further, Nowlin acknowledged that the exterior sliding glass doors did not
    have pin locks when she purchased the property and Keaton had told her that the
    handle latches on the exterior sliding glass doors did not work. Additionally, Nowlin
    affirmed that the inspector, who inspected the property prior to Nowlin’s purchase,
    also notified her that the handle latches on the upstairs exterior sliding glass doors
    17
    needed to be adjusted and did not latch. A copy of the inspector’s report, which the
    trial court admitted into evidence, states, in part: “The handle locks for all three
    sliding glass doors along the [west] side of the house need to be adjusted” because
    the locks do not latch.
    Nowlin also explained that on her inventory and condition form, which
    Nowlin conceded listed items at the property that were damaged or in need of repair,
    Keaton noted that the upstairs living room exterior sliding glass door did not lock.
    And Nowlin confirmed that Keaton referred to the lack of security bars on the
    exterior sliding glass doors in the June 11, 2014 letter to Nowlin. Moreover, in a
    July 28, 2014 email to Nowlin, Keaton notified her that the “locks on the [exterior]
    sliding glass doors” were in need of “services and repairs.” At some point while
    Keaton still lived at the property, Nowlin’s contractors readjusted the handle latches
    on the exterior sliding glass doors to “ma[k]e them easier to lock.” In Nowlin’s
    opinion, the handle latches on the exterior sliding glass doors always functioned
    while Keaton lived at the property.
    On September 4, 2014, Nowlin served Keaton with her third notice to vacate.
    Nowlin testified that this notice to vacate was served after the jury in Nowlin’s
    forcible-detainer action had found in favor of Keaton. The September 4, 2014 notice
    to vacate, a copy of which the trial court admitted into evidence, states, in part:
    Re: TAA Lease Contract dated 4/12/14
    between [Keaton] and Linda Nowlin (owner)[.]
    18
    You are in arrears on your rental payments in the amount of $6,300.00.
    Because of your continued violations of the Lease Agreement,
    including your refusal to provide entry for maintenance upon demand
    and your non-payment of rent, your residency is terminated effective
    immediately. You are hereby given notice to vacate the premises
    before 11:59, p.m., [September] 5, 2014,[18] which is at least one day
    from the delivery of this notice in accordance with your lease contract.
    Failure to move out by then will result in an eviction suit being filed
    against you. Delay or postponement of such action does not waive our
    rights. You are liable for all rent due under the full term of your
    contract, damages to the premises, legal fees and any other charges due
    under the terms of your agreement.
    According to Nowlin, the September 4, 2014 notice to vacate, asserted that
    Keaton had failed to pay $6,300 in rent, which included Keaton’s rent for the months
    of July and August. Nowlin made that assertion even though she knew that the jury,
    in her forcible-detainer action, did not find that she was entitled to unpaid rent for
    the months of July and August and even though she knew that she had actually
    prevented Keaton from paying rent pursuant to the lease agreement.
    In accordance with the September 4, 2014 notice to vacate, Keaton moved out
    of the property on September 5, 2014, which Nowlin opined was before the end of
    the lease term. Keaton failed to give Nowlin written notice of her move-out, did not
    pay all of the rent that Nowlin believed she was owed, and did not pay the $1,785
    18
    The September 4, 2014 notice to vacate mistakenly listed August 5, 2014, rather
    than September 5, 2014, as the date by which Keaton was required to vacate the
    property. Nowlin testified that this was a “typo.”
    19
    reletting fee. Nowlin stated that she did not consent to Keaton moving out on or
    before September 5, 2014, although she wanted Keaton to leave and had tried to
    evict her.
    After Keaton vacated the property, Nowlin discovered that the property had
    been damaged, and Nowlin spent $13,738 repairing damages she believed that
    Keaton had caused. We note that Nowlin testified extensively as to the purported
    damage that Keaton caused to the property, and the trial court admitted into evidence
    numerous photographs of the property taken by Nowlin.          The trial court also
    admitted into evidence a spreadsheet, dated June 15, 2015, which purported to
    account for the property’s “repairs or damages caused by negligence, carelessness,
    accident or abuse.” Nowlin testified that she did not include amounts for normal
    “wear and tear” in her accounting, did not charge Keaton for items that were listed
    on the inventory and condition form, and did not cause any of the damages to the
    property herself. Nowlin stated that she could not recall ever sending Keaton a copy
    of the spreadsheet. According to Nowlin, Keaton did not pay or reimburse her for
    the $13,738 that she had spent repairing the damage to the property.
    Nowlin further testified that after Keaton vacated the property, she did not
    return Keaton’s $2,000 security deposit because Keaton “owed more in rent than the
    amount of the security deposit,” including rent for the month of September 2014.
    On October 4, 2014, Nowlin sent Keaton an email, a copy of which the trial court
    20
    admitted into evidence, with a subject line stating: “Security Deposit Accounting.”
    That email states, in part:
    I am sending this to the last known email address I have for you because
    you did not designate a physical forwarding address after you moved
    out, as required by the lease agreement. The lease requires that I send
    you an accounting of your security deposit within thirty days of your
    leaving the property. That accounting is as follows:
    Because you have unpaid rent that exceeds your $2,000.00 security
    deposit, you are not entitled to a refund of any portion thereof.
    Nowlin testified that her October 4, 2014 email did not “provide an itemized list of
    all rent and damages due.”
    In response to Nowlin’s email, Keaton’s attorney sent an email, a copy of
    which the trial court admitted into evidence, requesting that Keaton’s $2,000
    security deposit be returned in full, providing Keaton’s forwarding address, and
    stating that the trial court in Nowlin’s forcible-detainer action had “stated
    unequivocally in open court that . . . Keaton d[id] not owe rent to . . . Nowlin.”
    Nowlin acknowledged that under the Texas Property Code she had an obligation to
    refund Keaton’s security deposit or “provide an accounting within 30 days” of
    Keaton’s moving out of the property.
    Keaton testified that she moved into the property in 2011 after signing a lease
    agreement with the property’s previous owner. When Keaton moved into the
    property, the locks on the exterior sliding glass doors did not function.
    21
    After Nowlin purchased the property, in May 2014, she, or her contractors,
    began coming to the property approximately every other day. Keaton characterized
    Nowlin’s intrusions as excessive and stated that Nowlin demanded “24/7” access to
    the property. For instance, on May 6, 2014, the first day that the lease agreement
    was in effect, Nowlin sent Keaton multiple “urgent” text messages demanding entry
    to the property. And when Nowlin arrived at the property, she started opening
    drawers, “taking things out,” and “putting things in” without Keaton’s permission.
    On May 19, 2014, Keaton sent Nowlin a letter, a copy of which the trial court
    admitted into evidence. That letter states, in part:
    It is my understanding that you have four projects in the works
    right now: the kitchen (which has already displaced me for a week to
    a shady extended stay), the front door, the porch light, and the garage
    door. It is my perception that your plans extend past those projects.
    While I am quite aware of our lease regarding repairs and entry
    into my home while I am your tenant, I am feeling the effect of having
    my privacy, peace, and quiet disrupted. I feel that the frequency of the
    visits and intrusions are becoming excessive and I fear that if I don’t
    speak up, I will be allowing the precedence of unlimited intrusions into
    my home and my life.
    My research into the regulations and case law have educated me
    about my rights to peace and quiet and my rights to privacy as your
    tenant. . . . What I have found is that repairs that do not compromise
    the integrity of the property nor compromise my safety or security, are
    not necessary to attend while I hold present possessory interest. (Tex.
    Prop. Code section 92.052a)[.] In fact, I believe that they intrude on
    my right to privacy and my right to peace and quiet. (HYM Restaurants,
    Inc. v Goldman Sachs &Co., 
    797 S.W.2d 326
    , 1990)[.]
    22
    It is my request that only repairs that may compromise the
    integrity of the property or compromise my family’s safety and/or
    security, be addressed and remedied while I am leasing from you.
    I also request that you install a keyless deadbolt on the front door
    and the downstairs entry door to ensure my privacy and security when
    I am home. (Tex. Prop. Code section 92.153)[.]
    (Emphasis omitted.)
    After Keaton’s May 19, 2014 letter, Nowlin’s visits to the property continued,
    and Nowlin became more abrasive in her demands to enter the property. On one
    occasion, Keaton discovered that Nowlin’s contractors had used her personal tools
    to mix concrete and that someone had entered the property while she was not there
    and without providing proper notice. Keaton realized that either Nowlin or her
    agents had entered the property on that particular day because “lights had been left
    on in the loft, furniture had been moved away from the wall as though [Nowlin] or
    her agents were inspecting outlets, . . . [a]nd an entire light fixture in the loft had
    been removed.” On another occasion, Nowlin came to the property in the morning
    while Keaton was still asleep. Because Nowlin failed to bring her key with her, she
    knocked on the front door. When Keaton did not answer, Nowlin repeatedly called
    her on her telephone until Keaton answered. After Nowlin requested that Keaton let
    her into the property, Keaton informed her that she was not clothed, but she would
    answer the door anyways. Keaton opined that this incident led to Nowlin serving
    her with the June 4, 2014 notice to vacate.
    23
    On June 11, 2014, Keaton sent Nowlin another letter “point[ing] out a lot of
    the violations that [Nowlin] had committed according to the [Texas] Property Code.”
    The letter, a copy of which the trial court admitted into evidence, states, in part:
    I received your Notice to Vacate for Breach of Lease dated June
    4, 2014 and was served with an Eviction Citation on June 10, 2014. . . .
    What You Want Has Changed[.]
    I want to understand what you want so that I may try to
    accommodate you as best as I can without unreasonably compromising
    my standard of living. Prior to the closing, I believe we both wanted
    the same thing: in effect, for me to pay your mortgage, taxes, and
    insurance for the next year on the [property].
    However, since the closing date May 6th but prior to June 1st,
    and as evidenced by your correspondence (see attached) my perception
    is that your desires changed to:
    1) 24 hour access to the house to make inspections, repairs, and
    upgrades, no matter the effect it has on the lives of me and my
    family; and
    2) $2100/month in rent for the next eleven months.
    Since June 1st, based on your correspondence, your lack of
    compliance with our lease and state statute, and the aforementioned
    Notice to Vacate and Eviction suit, I believe you now want:
    1) to not fulfill your lease obligations and instead, have me move
    out, thereby displacing me and my family;
    2) to keep my security deposit of $2000; and
    3) to charge me a reletting fee of $1785.
    ....
    I Am in Compliance with All Lease Provisions and State Statutes and
    Demand an Explanation[.]
    I am not in violation of Paragraph 20 – Prohibited Conducted. I
    have not disturbed or threatened the rights of you or any of your agents,
    and I have not disrupted your business operation. Although I asked that
    you confine your entry to the [property] to the hours of 9 a.m. – 5 p.m.,
    24
    preferably weekdays, and only for repairs that threaten my family’s
    safety or the integrity of the [property], I have never refused you entry
    into the [property] when I’m present. I provided you all the keys and
    access codes when you asked for them. . . .
    You, as Landlord, Are in Violation of Our Lease and State Statutes[.]
    1) You are in violation of Texas Property Code Sec. 92.201.
    You have omitted your physical address from all
    correspondence and contracts between us.
    2) You are in violation of Lease Paragraph 28 – When We
    (Landlord) May Enter.
    You did not leave a written notice why you or your
    contractors were in the loft while I was not home. This event
    is documented in a May 24th email (see attached) from me to
    you.
    3) You are in violation of Lease Paragraph 9 – Security Devices;
    Lease Paragraph 25 – Condition of the Premises and
    Alterations;
    Lease Paragraph 31 – Responsibilities of Owner;
    Texas Property Code Sec. 92.153(a)(3) and (a)(4); and
    Texas Property Code Sec. 92.157.
    You have refused to install a sliding door pin lock on each
    exterior sliding glass door of the dwelling and a sliding door
    handle latch or a sliding door security bar on each exterior
    sliding glass door of the dwelling. You were made aware of
    the lack of this statutorily-mandated requirement by: a) the
    inspection report; b) the lease[;] c) the move-in check list; and
    d) this correspondence.
    In addition, your removal of wood from around the frame of
    the front door has compromised its integrity and stolen from
    me and my family the peace of mind and security for which a
    front door is intended. Your stated intention (see attached
    email) was to repair the front door by replacing the frame to
    ensure its security; instead, you made the door insecure and
    have yet to schedule to repair it. According to Lease
    Paragraph 31, I have the right to terminate our lease but have
    25
    elected not to do so. As the attached emails show, I have
    satisfied the criteria required to allow me to terminate our
    lease as evidenced by: a) your agent’s unfinished work on the
    front door leaving it unsecure and unsafe; b) the inspection
    report; c) previous emails regarding legally mandated repair
    request; and d) this letter.
    4) You have trespassed and you have authorized others to do so
    by giving your contractors consent to store their belongings
    in the garage of which I have present possessory interest.
    5) You are in violation of Texas Property Code Sec. 92.331.
    You are retaliating against me. I’ve exercised in good faith
    my rights granted to me by our lease, municipal ordinance, or
    federal or state statute. I’ve also given you notices regarding
    repairs. You are breaking the law by filing an eviction
    proceeding, depriving me the use of the premises, decreasing
    services to me, attempting to terminate my lease, and
    engaging in bad faith, in a course of conduct, that materially
    interferes with my rights under our lease.
    In regard to the property’s front door, Keaton explained that when she moved
    into the property, in 2011, there was a wooden door that was weathered and rotting.
    Eventually, Keaton, before Nowlin purchased the property, replaced that wooden
    door with a metal door that she had purchased herself. At the time that Keaton
    switched the front doors, she also intended to replace the front door’s frame, but she
    did not complete that work before Nowlin’s purchase of the property. After the
    purchase, Nowlin told Keaton that she did not want her to do any repairs to the
    property and Nowlin’s contractors would finish replacing the front door’s frame.
    However, when the contractors completed their work on the front door, they left it
    unsecured. Specifically, the front door could not close independently and if the door
    26
    was not “dead[-]bolted,” then it could simply be kicked open. The contractors, while
    completing their work on the front door’s frame, also caused the window next to the
    front door to become unsecured, allowing an individual to “come up and kick it open
    with ease.”
    Keaton further testified, related to the front door, that she requested the
    installation of a keyless dead bolt lock on the door. However, according to Keaton,
    the lock that Nowlin’s contractors actually installed on the front door had a keyhole,
    which Nowlin “wanted [Keaton] to consider [to be] keyless on the door.” In other
    words, instead of a keyless dead bolt lock, a “keyed” dead bolt lock was installed on
    the front door. Although Keaton did not have the key for the lock, she explained
    that the lock had been manufactured with a key.
    With respect to the exterior sliding glass doors on the property, Keaton
    testified that there were four—three upstairs and one downstairs. All of the sliding
    glass doors lacked pin locks and appropriate security bars. Also, the handle latches
    on the upstairs exterior sliding glass doors did not function. Keaton noted on her
    inventory and condition form that the exterior sliding glass doors did not lock and
    that the upstairs exterior sliding glass doors did not latch. Keaton explained that at
    the time that she filled out her inventory and condition form, she did not know what
    constituted a security bar. Nowlin never repaired the handle latches on the exterior
    sliding glass doors and did not install pin locks or security bars.
    27
    In regard to the payment of rent, Keaton testified the lease agreement required
    her to pay $2,100 per month for twelve months. Keaton’s rent payment was due on
    the first of the month and considered late on the fourth of the month. In May 2014,
    Keaton made her rent payment to the property’s previous owner, who then
    transferred a prorated amount to Nowlin. In June 2014, she made a $2,100 rent
    payment to Nowlin. In July 2014, when Keaton tried to make her rent payment,
    Nowlin’s bank refused to accept Keaton’s direct deposit into Nowlin’s deposit
    account. Thereafter, Keaton was never able to “successfully convey[] to [Nowlin]
    any money for rent.”      Further, after Nowlin prevented Keaton from directly
    depositing her rent payments into the deposit account, Nowlin specifically told
    Keaton that “she would never accept [her] rent,” including Keaton’s September 2014
    rent payment. When asked at trial whether “[b]efore [she] moved out, did [she] pay
    all of the rent that was due under the [lease agreement],” Keaton responded, “[Y]es.”
    Keaton also opined that she was not required to pay $21,000 in rent for the remaining
    ten months of the lease term because the lease agreement was no longer in effect at
    the time that she vacated the property and it had been terminated by Nowlin.
    Keaton moved out of the property on September 5, 2014, and in doing so, she
    spent between $500 and $800 on a “storage pod.” Keaton stated that she gave
    Nowlin verbal notice that she was moving out, and the lease agreement provided
    exceptions to the requirement that her move-out notice be in writing.
    28
    When Keaton vacated the property, she left it “spotless” and in a better
    condition than when she had moved in. She mowed the lawn, repaired holes and
    texturized the walls in places, removed all trash, shampooed and vacuumed the
    carpets, and extensively cleaned the property. According to Keaton, she did not
    “leave [the property] trashed.” During Keaton’s testimony, the trial court admitted
    into evidence four videotaped recordings showing the property after Keaton had
    moved out.
    Finally, Keaton testified that Nowlin never returned any portion of her $2,000
    security deposit. According to Keaton, Nowlin told her that she was deducting
    Keaton’s unpaid rent from the security deposit, and Keaton’s unpaid rent exceeded
    $2,000.
    Russell Maughan, a handyman, testified that he performed work at the
    property for Nowlin. In regard to the property’s front door, Maughan testified that
    he installed a keyless dead bolt lock on the door. And although the keyless dead bolt
    lock that he installed had a keyhole, he “disconnect[ed] th[e] connecting key pin
    from the outside key part to the inside latch part which basically render[ed] [the lock]
    a keyless dead bolt [lock].” Thus, if someone was to put a key in or “try to pick the
    lock” on the outside, the key would “spin in the cylinder and not engage the dead
    bolt,” and the lock could not be operated from the outside. In Maughan’s opinion,
    29
    he installed, on the property’s front door, a lock that functioned as a keyless dead
    bolt lock.
    With respect to the exterior sliding glass doors at the property, Maughan
    explained that while Keaton was living at the property, he fixed the handle latches
    on the exterior sliding glass doors so that they would lock properly.             More
    specifically, in regard to the exterior sliding glass doors’ handle latches, Maughan
    stated:
    Typically there’s a bar in the track, then a little lever comes up and
    latches either from the top or the bottom, depending upon the door and
    how it’s installed. And almost all of them were misaligned. The
    little -- what it connects to, what the latch connects to, was either too
    high or too low. Not all of them but a couple of them if I remember
    correctly. They weren’t adjusted properly. So I adjusted the catch
    mechanism that’s in the door frame to where when they did it, they
    would lock. And when I was done, they all locked properly.
    Further, Maughan testified that he did not install pin locks on any of the exterior
    sliding glass doors, and he was not “positive” whether “one or two of [the doors]
    already had pin locks.”
    The jury found in favor of Keaton on Nowlin’s breach-of-lease-agreement
    claim. The jury also found in favor of Keaton on her counterclaims for failure to
    refund security deposit,19 retaliation,20 and other violations of the Texas Property
    19
    See TEX. PROP. CODE ANN. §§ 92.103, 92.104.
    20
    See 
    id. § 92.331.
    30
    Code.21 Specifically, the jury found that Nowlin, in bad faith, wrongfully failed to
    refund Keaton’s $2,000 security deposit; Nowlin retaliated against Keaton; Nowlin,
    within a reasonable time after having received a written request, failed to install a
    keyless dead bolt lock on the property’s front door, install pin locks on the exterior
    sliding glass doors without pin locks, install security bars on the exterior sliding glass
    doors without security bars, and repair or replace the handle latches on the exterior
    sliding glass doors; and $500 would reasonably compensate Keaton for Nowlin’s
    failure to install, repair, or replace the aforementioned security devices.
    Nowlin filed a motion for a judgment notwithstanding the verdict, asserting
    that no evidence supported the jury’s failure to find that Keaton breached the lease
    agreement and no evidence supported the jury’s affirmative findings on Keaton’s
    counterclaims for failure to refund security deposit, retaliation, and other violations
    of the Texas Property Code. Keaton moved for entry of judgment based on the jury’s
    findings and for an award of attorney’s fees.22
    The trial court entered a judgment that Nowlin take nothing on her claim
    against Keaton for breach of lease agreement. Further, the trial court entered a
    judgment in favor of Keaton on her counterclaims, and in doing so, awarded her
    21
    See 
    id. §§ 92.153(a)(3),
    (a)(5), 92.157(a)(2), 92.158.
    22
    By agreement, issue of attorney’s fees was tried to the trial court.
    31
    $500 in actual damages, $19,100 in statutory damages, and $28,775 in attorney’s
    fees.
    Nowlin subsequently filed a motion for new trial, which the trial court denied.
    Breach of Lease Agreement
    In her first issue, Nowlin argues that the trial court erred in entering judgment
    in favor of Keaton on Nowlin’s claim for breach of lease agreement because the
    evidence conclusively establishes that Keaton failed to pay rent, failed to pay the
    $1,785 reletting fee, and moved out before the end of the lease term without giving
    written notice and paying rent in full for the entire lease term.23
    When a party attacks the legal sufficiency of an adverse finding on an issue
    for which she bears the burden of proof, the party must demonstrate that the evidence
    establishes, as a matter of law, all vital facts in support of the issue. See Dow Chem.
    Co. v. Francis, 
    46 S.W.3d 237
    , 241 (Tex. 2001). In conducting a legal sufficiency
    review, we review the evidence presented below in the light most favorable to the
    jury’s verdict, crediting favorable evidence if reasonable jurors could and
    disregarding contrary evidence unless reasonable jurors could not.                Del Lago
    23
    To the extent that Nowlin asserts that the trial court erred in denying her motion for
    summary judgment on her breach-of-lease-agreement claim, we note that after a
    trial on the merits, the denial of a motion for summary judgment may not be
    reviewed on appeal. Ackermann v. Vordenbaum, 
    403 S.W.2d 362
    , 365 (Tex. 1966);
    Tricon Tool & Supply, Inc. v. Thumann, 
    226 S.W.3d 494
    , 509 (Tex. App.—Houston
    [1st Dist.] 2006, pet. denied).
    32
    Partners, Inc. v. Smith, 
    307 S.W.3d 762
    , 770 (Tex. 2010); City of Keller v. Wilson,
    
    168 S.W.3d 802
    , 827 (Tex. 2005). A legal-sufficiency challenge may only be
    sustained if the contrary position is conclusively established by the evidence. Dow
    
    Chem., 46 S.W.3d at 241
    . Evidence is conclusive only if reasonable people could
    not differ in their conclusions. See City of 
    Keller, 168 S.W.3d at 816
    .
    The jury, as the fact finder, is the sole judge of the credibility of the witnesses
    and the weight to give their testimony. 
    Id. at 819.
    It may choose to believe one
    witness over another. 
    Id. A reviewing
    court must assume that the jury resolved all
    conflicts in the evidence in accordance with its decision if a reasonable fact finder
    could have done so. See 
    id. at 820.
    A reviewing court may not “impose [its] own
    opinions to the contrary” or “substitute its judgment for that of the [jury].” 
    Id. at 819,
    822. The jury “may disregard even uncontradicted and unimpeached testimony
    from disinterested witnesses,” so long as the decision to disregard is reasonable. 
    Id. at 820.
    In Question No. 1 of its charge to the jury, the trial court asked, related to
    Nowlin’s breach-of-lease-agreement claim:
    Did LORI KEATON fail to comply with the [lease agreement] by:
    33
    1.     Not paying rent and fees, and/or
    2.     Moving out before the end of the lease term without giving written
    notice and paying rent in full for the entire lease term?
    Answer “Yes” or “No.”[24]
    The jury answered: “No.”
    In regard to the payment of rent, the lease agreement, provided that Keaton
    was to pay $2,100 each month directly into Nowlin’s deposit account for the term of
    the lease. Keaton testified that her rent was due on the first of each month and was
    considered late on the fourth of each month. It is undisputed that Keaton made her
    rent payments in both May and June 2014.
    When Keaton tried to make her July 2014 rent payment by direct deposit, as
    required by the lease agreement, Nowlin’s bank refused to accept the payment into
    Nowlin’s deposit account. According to Nowlin, she had placed “a hold on [any]
    deposits” and “blocked” deposits into her deposit account immediately after Keaton
    did not make her rent payment on July 1, 2014. Nowlin considered Keaton’s July
    rent payment to be late because it was not paid on the first day of the month.
    Further, Keaton testified that, after Nowlin prevented Keaton from directly
    depositing her rent payments into the deposit account, Nowlin specifically told her
    that “she would never accept” rent from Keaton, including Keaton’s September 2014
    24
    Nowlin raised no objection in the trial court to Question No. 1.
    34
    payment. Keaton opined that she was not required to pay $2,100 each month for the
    remaining ten months of the lease term, which Nowlin had claimed she was owed,
    because the lease agreement was no longer in effect and had been terminated by
    Nowlin. When asked at trial whether “[b]efore [she] moved out, did [she] pay all of
    the rent that was due under the [lease agreement],” Keaton responded, “[Y]es.”
    Moreover, in regard to Nowlin’s forcible-detainer action, previously filed on
    June 4, 2014, Nowlin testified that the jury in that case found that Keaton had not
    failed to pay her rent in a timely matter, and the trial court entered judgment in favor
    of Keaton, which the Austin Court of Appeals affirmed.25 Nowlin acknowledged at
    trial that the jury in her forcible-detainer action determined that Keaton did not
    violate the lease agreement for making her July rent payment “late.” And when
    asked whether the judgment in the forcible-detainer action stated that “Keaton did
    not violate the lease [agreement by] paying late or not paying [rent] through August
    2014,” Nowlin responded, “I believe that’s correct.” (Emphasis added.) Nowlin
    further admitted that there was no longer any controversy concerning the amount of
    rent at issue in her forcible-detainer action, i.e. Keaton’s July and August rent
    payments. And an email from Keaton’s attorney to Nowlin stated that the trial court
    in Nowlin’s forcible-detainer action had “stated unequivocally in open court
    that . . . Keaton d[id] not owe rent to . . . Nowlin.”
    25
    See Nowlin, 
    2015 WL 3542895
    , at *1–8.
    35
    On appeal, Nowlin argues that the jury was required to answer “yes” to
    Question No. 1 if Keaton did any one of the following: (1) failed to pay rent owed
    to Nowlin under the lease agreement; (2) failed to pay any fees owed to Nowlin
    under the lease agreement; (3) moved out of the property before the end of the lease
    term without giving written notice; or (4) moved out of the property before the end
    of the lease term without paying rent in full for the entire lease term. We disagree.
    Notably, the trial court, in regard to Nowlin’s breach-of-lease agreement
    claim, asked the jury whether Keaton failed to comply with the lease agreement by:
    (1) failing to pay rent and fees owed under the lease agreement; and/or (2) moving
    out of the property before the end of the lease term without giving written notice and
    without paying rent in full for the entire lease term. See In re Brookeshire Grocery
    Co., 
    250 S.W.3d 66
    , 69–70 (Tex. 2008) (“‘And’ is conjunctive . . . . ‘[A]nd and or
    are not interchangeable . . . .’” (quoting Bayou Pipeline Corp. v. R.R. Comm’n of
    Tex., 
    568 S.W.2d 122
    , 125 (Tex. 1978)); In re L.K., No. 02-18-00049-CV, 
    2018 WL 5832131
    , at *3 n.4 (Tex. App.—Fort Worth Nov. 8, 2018, no pet.) (mem. op.); see
    also Bd. of Ins. Comm’rs v. Guardian Life Ins. Co. of Tex., 
    180 S.W.2d 906
    , 908
    (Tex. 1944) (“Ordinarily the words ‘and’ and ‘or,’ are in no sense interchangeable
    terms[;] . . . the former being strictly of a conjunctive, the latter, of a disjunctive,
    nature.”); Bridwell v. State, Nos. 05-07-00258-CR, 05-07-00259-CR 
    2008 WL 467271
    , at *7 (Tex. App.—Dallas Feb. 23, 2008, no pet.) (mem. op., not designated
    36
    for publication) (jury instructions which included “and/or” “presented th[e] three,
    different material facts in the disjunctive” (internal quotations omitted)); Sedillo v.
    Valtierra, 
    115 S.W.3d 52
    , 53 (Tex. App.—San Antonio 2003, pet. denied) (term
    “and/or” can be used to imply that “either or both of the things mentioned may be
    affected or involved” (emphasis added) (quoting And/or, RANDOM HOUSE
    WEBSTER’S COLLEGE DICTIONARY (2d ed. 1999))); Dubose v. Reed, No.
    14-94-00546-CV, 
    1995 WL 417049
    , at *3 (Tex. App.—Houston [14th Dist.] July
    13, 1995, no writ) (not designated for publication) (“Question three was phrased in
    both the conjunctive and disjunctive; that is, question three asked whether Dubose
    ‘and/or’ Virginia City owned the horse, ‘Jim.’ In other words, the jury could find
    that Dubose and Virginia City jointly owned the horse in question or that either
    Dubose, individually, or Virginia City owned the horse.”).
    Here, the jury heard evidence that Keaton paid rent and vacated the property
    only after “pay[ing] all of the rent that was due under the [lease agreement].” And
    we note that the jury, as the fact finder, was the sole judge of the credibility of the
    witnesses and the weight to give their testimony. City of 
    Keller, 168 S.W.3d at 819
    .
    Further, the jury could choose to believe one witness over another and could resolve
    inconsistencies in the testimony of any witness. 
    Id. at 819–20;
    McGalliard v.
    Kuhlmann, 
    722 S.W.2d 694
    , 697 (Tex. 1986).
    37
    Thus, we conclude that Nowlin has not established as a matter of law that
    Keaton failed to comply with the lease agreement by “[n]ot paying rent and fees” or
    by “[m]oving out before the end of the lease term without giving written notice and
    paying rent in full for the entire lease term.” (Emphasis added.) Accordingly, we
    hold that the evidence is legally sufficient to support the jury’s failure to find that
    Keaton did not comply with the lease agreement and the trial court did not err in
    entering judgment in favor of Keaton on Nowlin’s claim for breach of lease
    agreement.
    We overrule Nowlin’s first issue.
    Due to our disposition above, we need not address Nowlin’s arguments that
    she “is entitled to [a] judgment as a matter of law that [Keaton] was not excused”
    from failing to comply with the lease agreement and that Keaton “is liable to
    [Nowlin] in [the] total amount of $20,785” on Nowlin’s breach-of-lease-agreement
    claim. See TEX. R. APP. P. 47.1.
    Failure to Refund Security Deposit
    In her second issue, Nowlin argues that the trial court erred in entering
    judgment in favor of Keaton on Keaton’s counterclaim for failure to refund security
    deposit because the evidence shows that the lease agreement “provides that any rent
    owed and delinquent at the time of move-out [could] be deducted from [Keaton]’s
    security deposit,” Nowlin “made one deduction [from] the security deposit, in its full
    38
    amount of $2,000, because [Keaton] owed rent at least in the amount of $2,100 for
    the month of September,” and Nowlin sent Keaton “an [a]ccounting of the deposit
    that itemized and listed the sole deduction [that] she made thereto.”26 Nowlin further
    asserts that Keaton was not entitled to the presumption of bad faith and there was no
    evidence of “dishonesty or disregard . . . adduced at trial.”
    When a party attacks the legal sufficiency of an adverse finding on an issue
    for which she did not have the burden of proof, she must demonstrate that there is
    no evidence to support the adverse finding. See Exxon Corp. v. Emerald Oil & Gas
    Co., 
    348 S.W.3d 194
    , 215 (Tex. 2011); Examination Mgmt. Servs., Inc. v. Kersh Risk
    Mgmt., Inc., 
    367 S.W.3d 835
    , 839 (Tex. App.—Dallas 2012, no pet.). We will
    sustain a legal sufficiency or “no-evidence” challenge if the record shows any one
    of the following: (1) a complete absence of evidence of a vital fact, (2) rules of law
    or evidence bar the court from giving weight to the only evidence offered to prove a
    vital fact, (3) the evidence offered to prove a vital fact is no more than a scintilla, or
    (4) the evidence establishes conclusively the opposite of the vital fact. City of 
    Keller, 168 S.W.3d at 810
    . In conducting a legal-sufficiency review, we consider the
    26
    To the extent that Nowlin asserts that the trial court erred in denying her motion for
    summary judgment on Keaton’s failure-to-refund-security-deposit counterclaim,
    we note that after a trial on the merits, the denial of a motion for summary judgment
    may not be reviewed on appeal. 
    Ackermann, 403 S.W.2d at 365
    ; Tricon Tool &
    
    Supply, 226 S.W.3d at 509
    .
    39
    evidence in the light most favorable to the verdict and indulge every reasonable
    inference that supports it. 
    Id. at 822.
    The term “inference” means,
    [i]n the law of evidence, a truth or proposition drawn from another
    which is supposed or admitted to be true. A process of reasoning by
    which a fact or proposition sought to be established is deduced as a
    logical consequence from other facts, or a state of facts, already
    proved. . . .
    Marshall Field Stores, Inc. v. Gardiner, 
    859 S.W.2d 391
    , 400 (Tex. App.—Houston
    [1st Dist.] 1993, writ dism’d w.o.j.) (internal quotations omitted). “For a jury to
    infer a fact, it must be able to deduce that fact as a logical consequence from other
    proven facts.” 
    Id. If there
    is more than a scintilla of evidence to support the challenged finding,
    we must uphold it. Formosa Plastics Corp. USA v. Presidio Eng’rs & Contractors,
    Inc., 
    960 S.W.2d 41
    , 48 (Tex. 1998). “[W]hen the evidence offered to prove a vital
    fact is so weak as to do no more than create a mere surmise or suspicion of its
    existence, the evidence is no more than a scintilla and, in legal effect, is no
    evidence.” Ford Motor Co. v. Ridgway, 
    135 S.W.3d 598
    , 601 (Tex. 2004) (internal
    quotations omitted). However, if the evidence at trial would enable reasonable and
    fair-minded people to differ in their conclusions, then jurors must be allowed to do
    so. City of 
    Keller, 168 S.W.3d at 822
    . “A reviewing court cannot substitute its
    judgment for that of the trier-of-fact, so long as the evidence falls within th[e] zone
    of reasonable disagreement.” 
    Id. 40 Again,
    the jury, as the fact finder, is the sole judge of the credibility of the
    witnesses and the weight to give their testimony. 
    Id. at 819.
    It may choose to believe
    one witness over another. 
    Id. A reviewing
    court must assume that the jury resolved
    all conflicts in the evidence in accordance with its decision if a reasonable fact finder
    could have done so. See 
    id. at 820.
    A reviewing court may not “impose [its] own
    opinions to the contrary” or “substitute its judgment for that of the [jury].” 
    Id. at 819,
    822. The jury “may disregard even uncontradicted and unimpeached testimony
    from disinterested witnesses,” so long as the decision to disregard is reasonable. 
    Id. at 820.
    Chapter 92, subchapter C of the Texas Property Code governs security
    deposits in residential leases. See TEX. PROP. CODE ANN. §§ 92.101–.110. A
    security deposit is defined as “any advance of money, other than a rental application
    deposit or an advance payment of rent, that is intended primarily to secure
    performance under a lease of a dwelling.” 
    Id. § 92.102.
    A landlord is required to refund a security deposit to the tenant on or before
    the thirtieth day after the date the tenant surrenders the premises. 
    Id. § 92.103(a).
    However, before returning a security deposit, the landlord may deduct from the
    security deposit damages and charges for which the tenant is legally liable under the
    lease agreement or as a result of breaching the lease agreement. 
    Id. § 92.104(a).
    The
    41
    landlord may not retain any portion of the security deposit to cover normal wear and
    tear. 
    Id. § 92.104(b).
    If the landlord retains all or part of the security deposit, the landlord shall give
    the tenant, within thirty days of the tenant’s surrender of the premises: (1) the
    balance of the security deposit, if any; (2) a written description of the damages; and
    (3) an itemized list of all deductions. 
    Id. § 92.104(c).
    However, the landlord is not
    obligated to return a tenant’s security deposit or give the tenant a written description
    of the damages and an itemized list of the deductions until the tenant gives the
    landlord a written statement of the tenant’s forwarding address for the purpose of
    returning the security deposit. 
    Id. § 92.107(a).
    Chapter 92, subchapter C of the Texas Property Code establishes two causes
    of action that permit a tenant to seek recovery of her security deposit from her
    landlord. See 
    id. § 92.109
    (liability of landlord). Each of these causes of action
    provides the tenant with a different remedy. Relevant to this case, the first cause of
    action involves a landlord’s bad faith retention of the security deposit. See 
    id. § 92.109(a)
    . To prevail under that cause of action, the tenant must prove that the
    landlord: (1) acted in bad faith and (2) retained the security deposit in violation of
    chapter 92, subchapter C of the Texas Property Code. 
    Id. When a
    landlord is found
    liable under section 92.109(a), the tenant may recover from the landlord: (1) an
    amount equal to the sum of $100; (2) three times the portion of the security deposit
    42
    wrongfully withheld; and (3) the tenant’s reasonable attorney’s fees in a suit to
    recover the security deposit. 
    Id. When a
    tenant sues a landlord to recover her security deposit under the above
    cause of action, the tenant must prove the landlord acted in bad faith. See 
    id. § 92.109(a)
    , (b). Bad faith is presumed when a landlord fails to: (1) return the
    security deposit or (2) provide a written description of the damages and an itemized
    list of all deductions within thirty days after the tenant surrenders the premises. 
    Id. § 92.109(d).
    A landlord acts in bad faith when she retains the security deposit in
    dishonest disregard of the tenant’s rights. See Pulley v. Milberger, 
    198 S.W.3d 418
    ,
    428 (Tex. App.—Dallas 2006, pet. denied). Bad faith implies an intention to deprive
    the tenant of a lawfully due refund. See 
    Pulley, 198 S.W.3d at 428
    ; Leskinen v.
    Burford, 
    892 S.W.2d 135
    , 136 (Tex. App.—Houston [14th Dist.] 1994, no writ).
    Absent rebutting evidence, the presumption that the landlord acted in bad faith
    compels a finding of bad faith. See 
    Pulley, 198 S.W.3d at 428
    . Even when a landlord
    defeats the presumption of bad faith as to the failure to return a security deposit, the
    landlord still must prove the retention of any portion of the security deposit was
    reasonable. See TEX. PROP. CODE ANN. § 92.109(c); 
    Pulley, 198 S.W.3d at 429
    .
    Here, in Question No. 4 of its charge, the trial court asked the jury, related to
    Keaton’s failure-to-return-security-deposit counterclaim:
    Did LINDA S. NOWLIN wrongfully fail to refund any portion
    of LORI KEATON’s security deposit?
    43
    A security deposit is any advance of money, other than a rental
    application deposit or an advance payment of rent, that is intended
    primarily to secure performance under a lease of a dwelling that has
    been entered into by a landlord and a tenant. A landlord shall refund
    the security deposit to the tenant not later than the 30th day after the
    date the tenant surrenders the premises.
    Before returning the security deposit, the landlord may deduct
    from the deposit damages and charges for which the tenant is legally
    liable under the lease or as a result of breaching the lease, but may not
    retain any portion of a security deposit to cover normal wear and tear.
    “Normal wear and tear” means deterioration that results from the
    intended use of a dwelling, including breakage or malfunction due to
    age or deteriorated condition, but does not include deterioration that
    results from negligence, carelessness, accident, or abuse of the premises
    by a member of the tenant’s household, or by a guest or invitee of the
    tenant.
    If the landlord retains all or part of a security deposit under this
    section, the landlord shall give to the tenant the balance of the security
    deposit, if any, together with a written description and itemized list of
    all deductions.
    The landlord is not obligated to return a tenant’s security deposit
    or give the tenant a written description of damages and charges until
    the tenant gives the landlord a written statement of the tenant’s
    forwarding address for the purpose of refunding the security deposit.
    The tenant does not forfeit the right to a refund of the security deposit
    or the right to receive a description of damages and charges merely for
    failing to give a forwarding address to the landlord.
    Answer “Yes” or “No.”[27]
    The jury answered: “Yes.”
    27
    Nowlin raised no objection in the trial court to Question No. 4.
    44
    On October 4, 2014, Nowlin sent Keaton an email with a subject line stating:
    “Security Deposit Accounting.” That email states, in part:
    I am sending this to the last known email address I have for you because
    you did not designate a physical forwarding address after you moved
    out, as required by the lease agreement. The lease requires that I send
    you an accounting of your security deposit within thirty days of your
    leaving the property. That accounting is as follows:
    Because you have unpaid rent that exceeds your $2,000.00 security
    deposit, you are not entitled to a refund of any portion thereof.
    Nowlin admitted that her October 4, 2014 email did not “provide an itemized list of
    all rent and damages due.”
    Nowlin argues that the evidence is legally insufficient to support the jury’s
    finding that she wrongfully failed to refund any portion of Keaton’s security deposit
    because the lease agreement “provides that any rent owed and delinquent at the time
    of move-out [could] be deducted from [Keaton]’s security deposit” and Nowlin
    “made one deduction [from] the security deposit, in its full amount of $2,000,
    because [Keaton] owed rent at least in the amount of $2,100 for the month of
    September at the time she abandoned the [p]roperty.”
    However, as discussed related to Nowlin’s first issue, the jury heard evidence
    that Keaton paid rent and vacated the property only after “pay[ing] all of the rent
    that was due under the [lease agreement].” In other words, the record contains
    evidence that Keaton did not owe rent, including her September 2014 rent payment,
    at the time she vacated the property. And the jury, as the fact finder, was the sole
    45
    judge of the credibility of the witnesses and the weight to give their testimony. City
    of 
    Keller, 168 S.W.3d at 819
    . It could choose to believe one witness over another
    and could resolve inconsistencies in the testimony of any witness. Id.; 
    McGalliard, 722 S.W.2d at 697
    .
    Here, we cannot say that the jury’s finding that Nowlin wrongfully failed to
    refund any portion of Keaton’s security deposit is not supported by more than a
    scintilla of evidence.
    In Question No. 6 of its charge, the trial court asked the jury, related to
    Keaton’s failure-to-return-security-deposit counterclaim:
    Did LINDA S. NOWLIN fail to refund any portion of LORI
    KEATON’s security deposit in bad faith?
    You are instructed that a landlord acts in “bad faith” when he or
    she retains a security deposit in dishonest disregard of the tenant’s
    rights or with the intent to deprive the tenant of a lawfully due refund.
    A landlord who fails to return a security deposit or give a written
    description and itemized list of all deductions on or before the 30th day
    after the tenant surrenders possession and provides a forwarding
    address is presumed to have acted in bad faith. To defeat this
    presumption, a landlord must prove [her] “good faith,” which means
    honesty in fact in the conduct or transaction concerned.
    Answer “Yes” or “No.”[28]
    The jury answered: “Yes.”
    28
    Nowlin raised no objection in the trial court to Question No. 6.
    46
    In a single conclusory paragraph in her brief, Nowlin argues that the evidence
    is legally insufficient to support the jury’s finding that she failed to refund any
    portion of Keaton’s security deposit in bad faith because the presumption of bad
    faith does not apply. And absent the presumption, Keaton was required to prove that
    Nowlin “retained some portion of the security deposit in dishonest disregard of
    [Keaton]’s rights.” Here, according to Nowlin, no evidence of such dishonesty or
    disregard was adduced at trial.
    Texas Rule of Appellate Procedure 38.1(i) requires that an appellant’s brief
    “contain a clear and concise argument for the contentions made, with appropriate
    citations to authorities and to the record.” TEX. R. APP. P. 38.1(i). “This is not done
    by merely uttering brief conclusory statements, unsupported by legal citations.”
    Tesoro Petroleum Corp. v. Nabors Drilling USA, Inc., 
    106 S.W.3d 118
    , 128 (Tex.
    App.—Houston [1st Dist.] 2002, pet. denied); see also Barham v. Turner Constr.
    Co. of Tex., 
    803 S.W.2d 731
    , 740 (Tex. App.—Dallas 1990, writ denied) (appellant
    bears burden of discussing assertions of error). A failure to provide substantive
    analysis of an issue or cite appropriate authority waives a complaint on appeal.
    Marin Real Estate Partners, L.P. v. Vogt, 
    373 S.W.3d 57
    , 75 (Tex. App.—San
    Antonio 2011, no pet.); Huey v. Huey, 
    200 S.W.3d 851
    , 854 (Tex. App.—Dallas
    2006, no pet.); Cervantes-Peterson v. Tex. Dep’t of Family & Protective Servs., 
    221 S.W.3d 244
    , 255 (Tex. App.—Houston [1st Dist.] 2006, no pet.).
    47
    Nevertheless, in regard to the merits of Nowlin’s argument, we note that, even
    without taking into account the presumption of bad faith, the jury, in the instant case,
    heard evidence that Nowlin refused to refund any portion of Keaton’s security
    deposit even though Nowlin had: (1) placed “a hold” on her deposit accounts
    preventing Keaton from paying her rent by the method prescribed by the lease
    agreement, (2) specifically told Keaton that “she would never accept [her] rent,”
    including Keaton’s September 2014 rent payment, and (3) lost her forcible-detainer
    action, wherein the jury found that Keaton had not failed to timely pay her rent and
    she had not “violate[d] the lease [agreement by] paying late or not paying [rent]
    through August 2014.” (Emphasis added.) And the jury heard evidence that Keaton
    had actually paid rent and vacated the property only after “pay[ing] all of the rent
    that was due under the [lease agreement].”
    The trial court’s charge to the jury in Question No. 6 defined “bad faith” as
    follows: “[A] landlord acts in ‘bad faith’ when he or she retains a security deposit
    in dishonest disregard of the tenant’s rights or with the intent to deprive the tenant
    of a lawfully due refund.” We cannot say that the jury’s finding that Nowlin failed
    to refund any portion of Keaton’s security deposit in bad faith is not supported by
    more than a scintilla of evidence.
    Accordingly, we hold that the evidence is legally sufficient to support the
    jury’s findings that Nowlin “wrongfully fail[ed] to refund any portion
    48
    of . . . Keaton’s security deposit” and “fail[ed] to refund any portion of . . . Keaton’s
    security deposit in bad faith” and the trial court did not err in entering judgment in
    favor of Keaton on Keaton’s counterclaim for failure to refund security deposit.
    (Emphasis omitted.)
    We overrule Nowlin’s second issue.
    Due to our disposition above, we need not address Nowlin’s argument that
    that the jury’s finding in response to Question No. 5, i.e., that Nowlin wrongfully
    failed to refund $2,000 of Keaton’s security deposit, should be disregarded because
    Nowlin, as a matter of law, did not wrongfully fail to refund any portion of Keaton’s
    security deposit. See TEX. R. APP. P. 47.1; see also TEX. R. APP. P. 38.1(i); Tesoro
    Petroleum 
    Corp., 106 S.W.3d at 128
    .
    Retaliation
    In her third issue, Nowlin argues that the trial court erred in entering judgment
    in favor of Keaton on Keaton’s counterclaim for retaliation because Keaton was
    required to prove “retaliatory intent . . . by offering evidence of it other than her own
    bare, self-serving speculation about [Nowlin]’s motives,” Nowlin provided reasons
    for serving her three notices to vacate on Keaton, Keaton’s “defending herself
    49
    against eviction c[ould] only have caused the second or third notice to vacate,” and
    “[t]ransmitting a notice to vacate is not a prohibited action.”29
    As previously noted, when a party attacks the legal sufficiency of an adverse
    finding on an issue for which she did not have the burden of proof, she must
    demonstrate that there is no evidence to support the adverse finding. See Exxon
    
    Corp., 348 S.W.3d at 215
    ; Examination Mgmt. 
    Servs., 367 S.W.3d at 839
    . If there
    is more than a scintilla of evidence to support the challenged finding, we must uphold
    it. Formosa Plastics 
    Corp., 960 S.W.2d at 48
    .
    Chapter 92 of the Texas Property Code prohibits retaliation by a landlord
    against a tenant and provides a tenant with a right to recover against a landlord who
    retaliates. See TEX. PROP. CODE ANN. § 92.331; see also Dall. Hous. Auth. v. Nelson,
    05-13-00818-CV, 
    2015 WL 1261953
    , at *3 (Tex. App.—Dallas Mar. 19, 2015, pet.
    denied) (mem. op.); San Antonio Hous. Auth. Found., Inc. v. Smith, No.
    04-10-00759-CV, 
    2011 WL 3627699
    , at *2 (Tex. App.—San Antonio Aug. 17,
    2011, no pet.) (mem. op.). Texas Property Code section 92.331(a) provides:
    A landlord may not retaliate against a tenant by taking an action
    described by [s]ubsection (b) because the tenant: (1) in good faith
    exercises or attempts to exercise against a landlord a right or remedy
    granted to the tenant by lease, municipal ordinance, or federal or state
    29
    To the extent that Nowlin asserts that the trial court erred in denying her motion for
    summary judgment on Keaton’s retaliation counterclaim, we note that after a trial
    on the merits, the denial of a motion for summary judgment may not be reviewed
    on appeal. 
    Ackermann, 403 S.W.2d at 365
    ; Tricon Tool & 
    Supply, 226 S.W.3d at 509
    .
    50
    statute[] [or] (2) gives a landlord a notice to repair or exercise a remedy
    under this chapter.
    TEX. PROP. CODE ANN. § 92.331(a). Section 92.331(b) further provides:
    [The] landlord may not, within six months after the date of the tenant’s
    action under [s]ubsection (a), retaliate against the tenant by: (1) filing
    an eviction proceeding, except for the grounds stated by Section
    92.332; (2) depriving the tenant of the use of the premises, except for
    reasons authorized by law; (3) decreasing services to the tenant;
    (4) increasing the tenant’s rent or terminating the tenant’s lease; or
    (5) engaging, in bad faith, in a course of conduct that materially
    interferes with the tenant’s rights under the tenant’s lease.
    
    Id. § 92.331(b).
    In Question No. 7 of its charge, the trial court asked the jury, related to
    Keaton’s retaliation counterclaim:
    Did LINDA S. NOWLIN retaliate against LORI KEATON?
    You are instructed that:
    a. A landlord may not retaliate against a tenant by taking an action
    described under (b) because the tenant:
    1. in good faith exercises or attempts to exercise against a
    landlord a right or remedy granted to the tenant by lease,
    municipal ordinance, or federal or state statute; or
    2. gives a landlord a notice to repair or exercise a remedy under
    this chapter.
    b. A landlord may not, within six months after the date of the tenant’s
    action under (a), retaliate against the tenant by:
    51
    1. filing an eviction proceeding, except as stated below in (c) or
    (d);
    2. increasing the tenant’s rent or terminating the tenant’s lease;
    or
    3. engaging in bad faith, in a course of conduct that materially
    interferes with the tenant’s rights under the tenant’s lease.
    c. The landlord is not liable for retaliation if the landlord proves that
    the action was not for purposes of retaliation.
    d. Eviction or lease termination based on the following circumstances,
    which are valid grounds for eviction or lease termination in any
    event, does not constitute retaliation.
    1. the tenant is delinquent in rent when the landlord gives notice
    to vacate or files an eviction action;
    2. the tenant, a member of the tenant’s family, or a guest or
    invitee of the tenant intentionally damages property on the
    premises.
    Answer “Yes” or “No.”[30]
    The jury answered: “Yes.”
    In her third amended answer and counterclaims, Keaton alleged, in part,
    related to her retaliation counterclaim, that after she prevailed in Nowlin’s
    forcible-detainer action, Nowlin, in retaliation, served Keaton with the September 4,
    2014 notice to vacate. See generally Nelson, 
    2015 WL 1261953
    , at *3 (evidence of
    retaliation where “within a few days of the judgment in [tenant]’s favor in
    [landlord’s] previous eviction action, [landlord] served its third or fourth notice of
    eviction”); Holmes v. Al Jaafreh, Nos. 10-11-00148-CV to 10-11-00154-CV, 01-14-
    30
    Nowlin raised no objection in the trial court to Question No. 7.
    52
    00313-CV, 
    2013 WL 2395106
    , at *8 (Tex. App.—Waco May 30, 2013, no pet.)
    (mem. op.) (tenant asserted landlord retaliated by interrupting tenant’s utilities after
    tenant prevailed in landlord’s eviction suit).   At trial, the jury heard evidence that
    Nowlin, on June 4, 2014, filed a forcible-detainer action against Keaton, alleging
    that Keaton had breached the lease agreement by unreasonably refusing to allow
    Nowlin or her agents to enter the property to make repairs or perform maintenance
    and by failing to pay her rent in a timely manner.             The jury in Nowlin’s
    forcible-detainer action found, on August 27, 2014, that Keaton had not
    unreasonably refused to allow Nowlin or her agents to enter the property and that
    Keaton had not failed to pay her rent in a timely manner. And the trial court entered
    judgment in favor of Keaton in that case. When asked whether the judgment in the
    forcible-detainer action stated that “Keaton did not violate the lease [agreement by]
    paying late or not paying [rent] through August 2014,” Nowlin testified, “I believe
    that’s correct.”
    After the jury rendered its verdict in Nowlin’s forcible-detainer action,
    Nowlin, on September 4, 2014, served Keaton with a notice to vacate. See generally
    Nelson, 
    2015 WL 1261953
    , at *3. The September 4, 2014 notice to vacate states, in
    part:
    Re: TAA Lease Contract dated 4/12/14
    between [Keaton] and Linda Nowlin (owner)[.]
    You are in arrears on your rental payments in the amount of $6,300.00.
    53
    Because of your continued violations of the Lease Agreement,
    including your refusal to provide entry for maintenance upon demand
    and your non-payment of rent, your residency is terminated effective
    immediately. You are hereby given notice to vacate the premises
    before 11:59, p.m., [September] 5, 2014, which is at least one day from
    the delivery of this notice in accordance with your lease contract.
    Failure to move out by then will result in an eviction suit being filed
    against you. Delay or postponement of such action does not waive our
    rights. You are liable for all rent due under the full term of your
    contract, damages to the premises, legal fees and any other charges due
    under the terms of your agreement.
    Nowlin argues that “the transmission” of the September 4, 2014 notice to
    vacate could not “form the basis for a [counter]claim of retaliation” because “it [was]
    indisputable that [Keaton] was delinquent on rent at least in the amount of $2,100
    by that date,” making the notice “statutorily exempt from forming the basis of a
    retaliation claim,” and Keaton did not vacate the property because she received the
    September 4, 2014 notice to vacate.
    Here, the jury was charged that an “[e]viction or lease termination” would not
    constitute retaliation where “[a] tenant [was] delinquent in rent when the landlord
    g[ave] notice to vacate or file[d] an eviction action.” See TEX. PROP. CODE ANN.
    § 92.332(b)(1). However, as previously addressed, in the instant case, the jury heard
    evidence that Keaton was not delinquent in her rent at the time Nowlin served the
    September 4, 2014 notice to vacate; in fact, it heard evidence that Keaton had “pa[id]
    all of the rent that was due under the [lease agreement]” prior to vacating the
    property. Evidence that Keaton was current on her rent payments at the time that
    54
    Nowlin served her with the September 4, 2014 notice to vacate negates the exception
    that an “[e]viction or lease termination” based on the failure to pay rent cannot
    constitute retaliation. See generally Nelson, 
    2015 WL 1261953
    , at *3; cf. Williams
    v. Hous. Corp. of Greater Hous., Civil Action No. H-14-2309, 
    2016 WL 5795136
    ,
    at *9 (S.D. Tex. Sept. 16, 2016) (tenant could not prevail on retaliation claim where
    she offered no evidence to show that she was current in rent payments at the time
    landlord filed eviction proceeding); Wilson v. Woodland Hills Apartments, No.
    05-16-01093-CV, 
    2017 WL 5897900
    , at *3 (Tex. App.—Dallas Nov. 29, 2017, pet.
    denied) (mem. op.) (no retaliation where evidence showed tenant delinquent in his
    rent at time landlord served notice to vacate).
    Further, Nowlin argues that her September 4, 2014 notice to vacate could not
    form the basis of Keaton’s counterclaim for retaliation because a notice to vacate
    can only constitute a termination of a lease agreement if the tenant vacates after
    receiving the notice and “for that reason.” (Emphasis omitted.) Although Nowlin
    asserts that Keaton did not vacate the property because she received the September
    4, 2014 notice to vacate, and thus the notice to vacate could not support a
    counterclaim for retaliation, we note that Nowlin, in her brief, provides no support,
    authority, or analysis for her conclusory argument.
    As previously stated, Texas Rule of Appellate Procedure 38.1(i) requires that
    an appellant’s brief “contain a clear and concise argument for the contentions made,
    55
    with appropriate citations to authorities and to the record.” TEX. R. APP. P. 38.1(i).
    “This is not done by merely uttering brief conclusory statements, unsupported by
    legal citations.” Tesoro Petroleum 
    Corp., 106 S.W.3d at 128
    ; see also 
    Barham, 803 S.W.2d at 740
    . A failure to provide substantive analysis of an issue or cite
    appropriate authority waives a complaint on appeal. Marin Real Estate 
    Partners, 373 S.W.3d at 75
    ; 
    Huey, 200 S.W.3d at 854
    ; 
    Cervantes-Peterson, 221 S.W.3d at 255
    .
    Based on the foregoing, we cannot say that the jury’s finding that Nowlin
    retaliated against Keaton is not supported by more than a scintilla of evidence.
    Accordingly, we hold that the evidence is legally sufficient to support the jury’s
    finding that Nowlin retaliated against Keaton.
    We overrule Nowlin’s third issue.
    We note that Nowlin, in passing in her brief, asserts that Keaton “failed
    adequately to allege a [counter]claim for retaliation.” To the extent that Nowlin
    attempts to advance this argument on appeal, we conclude that it is waived. See
    TEX. R. APP. P. 38.1(i); Tesoro Petroleum 
    Corp., 106 S.W.3d at 128
    ; see also 
    Huey, 200 S.W.3d at 854
    .
    Other Property Code Violations
    In her fourth issue, Nowlin argues that the trial court erred in entering
    judgment in favor of Keaton on Keaton’s counterclaims for violations of Texas
    56
    Property Code sections 92.153(a)(3) and (a)(5), 92.157(a)(2), and 92.158 because
    the evidence shows that Nowlin “installed a keyless bolting device on the [front]
    door . . . on May 23, 2014” and “all exterior sliding glass doors providing entrance
    to the [p]roperty were always equipped with security bars” and there is no evidence
    that Keaton made “written requests for compliance with the [Texas] Property Code,
    or for repair or installation of any of the security devices.” 31 Further, Nowlin asserts
    that she cannot be held liable for failing to repair the handle latches on the exterior
    sliding glass doors because the doors all had security bars.
    As previously noted, when a party attacks the legal sufficiency of an adverse
    finding on an issue for which she did not have the burden of proof, she must
    demonstrate that there is no evidence to support the adverse finding. See Exxon
    
    Corp., 348 S.W.3d at 215
    ; Examination Mgmt. 
    Servs., 367 S.W.3d at 839
    . If there
    is more than a scintilla of evidence to support the challenged finding, we must uphold
    it. Formosa Plastics 
    Corp., 960 S.W.2d at 48
    .
    Texas Property Code section 92.153 requires a landlord to equip a dwelling
    with certain security devices, including “a sliding door pin lock on each exterior
    31
    To the extent that Nowlin asserts that the trial court erred in denying her motion for
    summary judgment on Keaton’s counterclaims for violations of Texas Property
    Code sections 92.153(a)(3) and (a)(5), 92.157(a)(2), and 92.158, we note that after
    a trial on the merits, the denial of a motion for summary judgment may not be
    reviewed on appeal. 
    Ackermann, 403 S.W.2d at 365
    ; Tricon Tool & 
    Supply, 226 S.W.3d at 509
    .
    57
    sliding glass door of the dwelling” and “a keyless bolting device . . . on each exterior
    door of the dwelling.” TEX. PROP. CODE ANN. § 92.153(a)(3), (a)(5). If a landlord
    does not comply with section 92.153, a tenant may “serve a written request for
    compliance on the landlord, and . . . if the landlord does not comply on or before the
    third day after the date the notice is received, [the tenant may] file suit against the
    landlord and obtain a judgment for . . . actual damages[,] . . . a civil penalty of one
    month’s rent plus $500,” and attorney’s fees.           
    Id. § 92.164(a)(4);
    Lemus v.
    Cookscreek 255, LLC, No. 05-17-01085-CV, 
    2018 WL 6259480
    , at, *3 *9 (Tex.
    App.—Dallas Nov. 30, 2018, no pet.) (mem. op.) (Texas Property Code section
    92.164 sets out tenant remedies for a landlord’s failure to install security devices
    listed in Property Code section 92.153); Hernandez v. Gallardo, 
    458 S.W.3d 544
    ,
    549 (Tex. App.—El Paso 2014, pet. denied).
    Texas Property Code section 92.157 requires a landlord, upon a tenant’s
    request, to install “a sliding door handle latch or sliding door security bar if the door
    is an exterior sliding glass door without a sliding door handle latch or sliding door
    security bar.” TEX. PROP. CODE ANN. § 92.157(a)(2). Texas Property Code section
    92.158 requires a landlord to “repair or replace a security device on request or
    notification by the tenant that the security device is inoperable or in need of repair
    or replacement.” 
    Id. § 92.158.
    If a landlord does not comply with section 92.157 or
    section 92.158, a tenant may “file suit against the landlord and obtain a judgment
    58
    for . . . actual damages[,] . . . a civil penalty of one month’s rent plus $500,” and
    attorney’s fees. 
    Id. § 92.165(3).
    In Question No. 8 of its charge, the trial court asked the jury, related to
    Keaton’s counterclaims for violations of Texas Property Code sections 92.153(a)(3)
    and (a)(5), 92.157(a)(2), and 92.158:
    Did LINDA S. NOWLIN fail to do any of the following within
    a reasonable time, presumed to be seven days, after receiving a written
    request?
    Answer “Yes” or “No” for each:
    a. Install a keyless dead bolt on the main entrance of the premises.
    b. Install a sliding door pin lock for any exterior sliding glass door
    without a sliding door pin lock.
    c. Install a sliding door security bar for any exterior sliding glass door
    without a sliding door security bar.
    d. Repair and replace the sliding door handle latch on any exterior
    sliding glass door.[32]
    The jury answered: “Yes” for each.
    A.     Keyless Dead Bolt Lock
    Nowlin concedes that on May 19, 2014, Keaton requested the installation of
    a keyless dead bolt lock on the property’s front door. Nowlin argues that the
    evidence is legally insufficient to support the jury’s finding that she failed to install
    32
    Nowlin raised no objection in the trial court to Question No. 8.
    59
    a keyless dead bolt lock on the property’s front door because the evidence shows
    that Nowlin “installed a keyless bolting device” and Keaton was required to prove
    that the lock that was installed by Nowlin did not constitute a keyless dead bolt lock.
    Keaton testified that she requested the installation of a keyless dead bolt lock
    on the front door of the property. However, according to Keaton, the lock that
    Nowlin’s contractors actually installed on the front had a keyhole, which Nowlin
    “wanted [Keaton] to consider [to be] keyless.” In other words, Keaton testified that
    instead of a keyless dead bolt lock, a “keyed” dead bolt lock was installed on the
    property’s front door. Although Keaton did not have the key for the lock, she
    explained that the lock had been manufactured with a key. Maughan, a handyman
    who installed the lock on the front door, testified that the lock that he installed on
    the door had a keyhole.
    Although Nowlin and Maughan also testified that the lock that was installed
    on the property’s front door could not be operated from the outside, and, thus,
    functioned as a keyless dead bolt lock, the jury, as the fact finder, was the sole judge
    of the credibility of the witnesses and the weight to give their testimony. City of
    
    Keller, 168 S.W.3d at 819
    . And it could choose to believe one witness over another
    and could resolve inconsistencies in the testimony of any witness. Id.; 
    McGalliard, 722 S.W.2d at 697
    .
    60
    Further, to the extent that Nowlin asserts that the lock actually installed on the
    property’s front door “constitute[d] a keyless bolting device under the definition
    provided by” Texas Property Code section 92.151, we note that the trial court, in its
    charge to the jury, did not define the term “keyless dead bolt,” and Nowlin did not
    object to the lack of a definition. Moreover, the court instructed the jury: “If [the]
    instructions use a word in a way that is different from its ordinary meaning, use the
    meaning [that the court] give[s] you, which will be a proper legal definition.” Thus,
    here, we must measure the sufficiency of the evidence against the
    commonly-understood meaning of “keyless dead bolt.” See Jerry L. Starkey, TBDL,
    L.P. v. Graves, 
    448 S.W.3d 88
    , 109 (Tex. App.—Houston [14th Dist.] 2014, no pet.);
    Kroger Co. v. Brown, 
    267 S.W.3d 320
    , 323 (Tex. App.—Houston [14th Dist.] 2008,
    no pet.); see also Osterberg v. Peca, 
    12 S.W.3d 31
    , 55 (Tex. 2000) (holding, when
    no objection is made to jury issue, sufficiency of evidence is measured against
    charge given by court rather than some other unidentified law).
    As charged, we cannot say that the jury’s finding that Nowlin, within a
    reasonable time after receiving a written request, failed to “[i]nstall a keyless dead
    bolt on the main entrance of the premises” is not supported by more than a scintilla
    of evidence. Accordingly, we hold that the evidence is legally sufficient to support
    the jury’s finding that Nowlin failed to install a keyless deadbolt lock.
    61
    B.     Pin Locks
    Nowlin appears to concede that she never actually installed any pin locks at
    the property. However, she argues that the evidence is legally insufficient to support
    the jury’s findings that she, within a reasonable time after receiving a written request,
    failed to “[i]nstall a sliding door pin lock [on] any exterior sliding glass door
    without” one, because there is no evidence that Keaton ever made a request for
    compliance with Texas Property Code section 92.153(a)(3) or a request for the
    installation of pin locks on any door.
    The trial court, in its charge to the jury, did not define the term “request” and
    Nowlin did not object to the lack of a definition. As noted previously, the trial court
    instructed the jury: “If [the] instructions use a word in a way that is different from
    its ordinary meaning, use the meaning [that the court] give[s] you, which will be a
    proper legal definition.” Thus, here, we must measure the sufficiency of the
    evidence against the commonly-understood meaning of the word “request.” See
    
    Graves, 448 S.W.3d at 109
    ; 
    Brown, 267 S.W.3d at 323
    ; see also 
    Osterberg, 12 S.W.3d at 55
    .
    The lease agreement stated that Nowlin was required by Texas law to provide
    pin locks on the exterior sliding glass doors at the property.            And Nowlin
    acknowledged that none of the exterior sliding glass doors had pin locks at the time
    that she purchased the property.
    62
    Keaton, on her inventory and condition form, which she completed at the
    beginning of the lease term and which Nowlin signed, stated that the exterior sliding
    glass doors at the property did not have pin locks. And Nowlin conceded that
    Keaton’s inventory and condition form listed items at the property that were
    damaged or in need of repair.
    Further, on June 11, 2014, Keaton sent Nowlin a letter “point[ing] out a lot of
    the violations that [Nowlin] had committed according to the [Texas] Property Code.”
    Specifically, in that letter, Keaton told Nowlin that she had not “install[ed] a sliding
    door pin lock on each exterior sliding glass door of the [property].” And Keaton
    stated, that the June 11, 2014 letter, in addition to the lease agreement, inventory and
    condition form, was intended to notify Nowlin of that failure.
    Moreover, in her July 28, 2014 email to Nowlin, Keaton stated: “[P]erhaps
    you might plan services and repairs which are needed, such as installing a keyless
    deadbolt on the front door, locks on the sliding glass doors, or the light fixture
    outside the front door. Those are much more urgent than termite treatment for a
    house that has been inspected specifically for termites in the last three months and
    found to be without termites.” (Emphasis added.)
    The definition of the word “request,” as a verb, is: “[t]o ask for (something);
    to solicit; to make a request to or of (one); followed by an infinitive.” Byars v. Byars,
    
    182 S.W.2d 363
    , 364 (Tex. 1944) (internal quotations omitted). The definition of
    63
    the word “request,” as a noun is: “[a]ct or instance of asking for something or some
    action desired; expression of desire; entreaty; petition; that which is asked for.” 
    Id. (internal quotations
    omitted); see also Request, WEBSTER’S NEW WORLD COLLEGE
    DICTIONARY (5th ed. 2014) (defining “request” as a verb as “to express a wish or
    desire for; ask for[;] . . . to ask a person to do something”; defining “request” as a
    noun as “the act of asking, or expressing a desire, for something”).
    As charged, we cannot say that the jury’s finding that Keaton made a “request”
    for the “[i]nstall[ation of] a sliding door pin lock for any exterior sliding glass door
    without a sliding door pin lock” is not supported by more than a scintilla of evidence.
    Accordingly, we hold that the evidence is legally sufficient to support the jury’s
    finding that Nowlin failed to install a pin lock.
    C.     Security Bars
    Nowlin first asserts that Keaton did not adequately plead her counterclaim for
    failure “to install security bars on certain [exterior] sliding glass doors in violation
    of [Texas Property Code section] 92.157.”
    A trial court must submit jury questions that are raised by the written
    pleadings and the evidence. Elbaor v. Smith, 
    845 S.W.2d 240
    , 243 (Tex. 1992);
    Rosenboom Mach. & Tool, Inc. v. Machala, 
    995 S.W.2d 817
    , 823 (Tex. App.—
    Houston [1st Dist.] 1999, pet. denied); see also TEX. R. CIV. P. 278. To support
    submission of a jury question, a party’s pleadings must give the opposing party fair
    64
    and adequate notice of the facts upon which the pleader relies so that the opposing
    party has sufficient notice and information to prepare her defense. Murray v. O &
    A Express, Inc., 
    630 S.W.2d 633
    , 636 (Tex. 1982); Rosenbloom 
    Mach., 995 S.W.2d at 823
    . Thus, in determining whether Keaton’s pleadings were sufficient to support
    a question on Nowlin’s failure to install a security bar, we focus on the notice
    Keaton’s pleadings provided Nowlin, and her opportunity to prepare a defense on
    Keaton’s counterclaim that Nowlin violated Texas Property Code section
    92.157(a)(2) by failing to install a security bar.
    Pleadings must “[c]onsist of a statement in plain and concise language of the
    [party]’s cause of action.” Willock v. Bui, 
    734 S.W.2d 390
    , 392 (Tex. App.—
    Houston [1st Dist.] 1987, no writ) (first alteration in original) (internal quotations
    omitted); see also TEX. R. CIV. P. 45(b); Rosenboom 
    Mach., 995 S.W.2d at 823
    . Fair
    notice has been given if the pleadings are sufficiently specific so that an opposing
    party can ascertain from the pleadings the nature and basic issues of the controversy
    and the probable relevant testimony. Horizon/CMS Healthcare Corp. v. Auld, 
    34 S.W.3d 887
    , 896 (Tex. 2000); Estate of Menifee v. Barrett, 
    795 S.W.2d 810
    , 812
    (Tex. App.—Texarkana 1990, no writ); see also Rosenboom 
    Mach., 995 S.W.2d at 823
    –24.
    Keaton, in her third amended answer and counterclaims, alleged that Nowlin
    “violated Texas Property Code section 92.157(a)(2) when she refused to comply
    65
    with [Keaton]’s June 11, 2014[] request for the installation of a . . . security bar on
    th[e] exterior sliding glass doors.” Further, Keaton pleaded that she sought damages
    “under Texas Property Code section 92.164(a)(4), in the amount of $7,800, which
    represents the statutory penalty of one month’s rent ($2,100) plus $500[,] multiplied
    by four doors,” and attorney’s fees.
    Nowlin asserts that Keaton did not “ma[k]e an adequate allegation of liability
    for failing to install security bars” because she referenced the wrong Texas Property
    Code section under which she would be entitled to damages. Compare TEX. PROP.
    CODE ANN. § 92.164(a)(4), with 
    id. § 92.165(3)
    . However, a pleading may still
    provide adequate and fair notice to the opposing party even where it refers to the
    wrong section of a statute. See 
    Auld, 34 S.W.3d at 896
    –97 (party’s answer “pleaded
    sufficient facts to give adequate and fair notice to [opposing party] . . . even though
    the pleading referred to an incorrect version of the statute”); Tex. State Bd. of
    Veterinary Med. Exam’rs v. Giggleman, 
    408 S.W.3d 696
    , 703 (Tex. App.—Austin
    2013, no pet.); see also CKB & Assocs., Inc. v. Moore McCormack Petroleum, Inc.,
    
    809 S.W.2d 577
    , 586 (Tex. App.—Dallas 1991, writ denied) (“A pleading that gives
    adequate notice will not fail merely because the draftsman named it improperly.”).
    We conclude that Keaton’s pleadings provided sufficient notice to Nowlin of
    Keaton’s counterclaim for a violation of Texas Property Code section 92.157(a)(2)
    by failing to install a security bar.
    66
    Nowlin next argues that the evidence is legally insufficient to support the
    jury’s findings that she, within a reasonable time after receiving a written request,
    failed to “[i]nstall a sliding door security bar for any exterior sliding glass door” that
    lacked one, because there is no evidence that Keaton ever made a request for
    compliance with Texas Property Code section 92.157(a)(2) or a request for the
    installation of a security bar on any exterior sliding glass door.
    As previously addressed, because the trial court, in its charge to the jury, did
    not define the term “request” and Nowlin did not object to the lack of a definition,
    we measure the sufficiency of the evidence against the commonly-understood
    meaning of the word “request.” See 
    Graves, 448 S.W.3d at 109
    ; 
    Brown, 267 S.W.3d at 323
    ; see also 
    Osterberg, 12 S.W.3d at 55
    .
    The lease agreement stated that Nowlin was required by Texas law to provide
    either a handle latch or a security bar on each exterior sliding glass door at the
    property. Keaton, on her inventory and condition form, which she completed at the
    beginning of the lease term and which Nowlin signed, stated that only two of the
    upstairs exterior sliding glass doors had security bars. And Nowlin conceded that
    Keaton’s inventory and condition form listed items at the property that were
    damaged or in need of repair.
    Further, on June 11, 2014, Keaton sent Nowlin a letter “point[ing] out a lot of
    the violations that [Nowlin] had committed according to the [Texas] Property Code.”
    67
    Specifically, in that letter, Keaton told Nowlin that she had not installed “a sliding
    door security bar on each exterior sliding glass door of the [property].” And Keaton
    stated, that the June 11, 2014 letter, in addition to the lease agreement and the
    inventory and condition form, was intended to notify Nowlin of her failure. Nowlin
    confirmed at trial that Keaton, in her June 11, 2014 letter, had referred to the lack of
    security bars on the exterior sliding glass doors at the property. Moreover, in a July
    28, 2014 email to Nowlin, Keaton notified Nowlin that the “locks on the [exterior]
    sliding glass doors” were in need of urgent “services and repairs.”
    As charged, we cannot say that the jury’s finding that Keaton made a “request”
    for the “[i]nstall[ation of] a sliding door security bar for any exterior sliding glass
    door” is not supported by more than a scintilla of evidence.
    Nowlin further argues that the evidence is legally insufficient to support the
    jury’s finding that she failed to “[i]nstall a sliding door security bar for any exterior
    sliding glass door without a sliding door security bar” because the evidence clearly
    established that all exterior sliding glass doors were always equipped with security
    bars, i.e. “a wooden bar or plastic rod that could be placed at the bottom of the
    interior side of the fixed panel of the door,” the pieces of wood or PVC pipe that laid
    at the bottom of the exterior sliding glass doors constituted security bars as defined
    by the Texas Property Code, and Keaton admitted on her inventory and condition
    form that at least two of the sliding glass doors were equipped with security bars.
    68
    The trial court, in its charge to the jury, did not define the term “security bar,”
    and Nowlin did not object to the lack of a definition. As noted previously, the trial
    court instructed the jury: “If [the] instructions use a word in a way that is different
    from its ordinary meaning, use the meaning [that the court] give[s] you, which will
    be a proper legal definition.” Thus, we measure the sufficiency of the evidence
    against the commonly-understood meaning of the word “security bar.” See 
    Graves, 448 S.W.3d at 109
    ; 
    Brown, 267 S.W.3d at 323
    ; see also 
    Osterberg, 12 S.W.3d at 55
    .
    The lease agreement stated that Nowlin was required by Texas law to provide
    either a handle latch or a security bar on each exterior sliding glass door at the
    property. With respect to the exterior sliding glass doors on the property, Nowlin
    testified that the only devices securing the exterior sliding glass doors were pieces
    of wood or PVC pipe laid at the bottom of the doors. Nowlin stated that she never
    purchased security bars, such as those available at home improvement stores, for the
    exterior sliding glass doors because she considered the pieces of wood or the PVC
    pipe that laid at the bottom of the doors to constitute security bars. However, Nowlin
    conceded that she was “not sure [whether] placing a PVC pipe in at an angle or a
    piece of wood” actually secured the exterior sliding glass doors, and she noted that
    the security bars that would “go across the middle of [a] door” would provide
    additional security for the property. In fact, Nowlin had actually installed such
    security bars at other properties that she owned.
    69
    Further, Nowlin confirmed that Keaton referred to the lack of security bars on
    the exterior sliding glass doors in her June 11, 2014 letter to Nowlin. And in a July
    28, 2014 email to Nowlin, Keaton notified her that the “locks on the [exterior] sliding
    glass doors” were in need of repair or servicing.
    With respect to the exterior sliding glass doors on the property, Keaton
    testified that there were four—three upstairs and one downstairs—and all of the
    sliding glass doors lacked appropriate security bars. Although Keaton, on her
    inventory and condition form, which she completed at the beginning of the lease
    term, noted that two of the upstairs exterior sliding glass doors had security bars,
    Keaton testified that at the time that she filled out her inventory and condition form,
    she did not know what constituted a security bar. Further, Keaton’s inventory and
    condition form only notes, at most, that two of the exterior sliding glass doors at the
    property had security bars, and it is undisputed that there were more than two exterior
    sliding glass doors at the property. According to Keaton, Nowlin never installed
    security bars on the exterior sliding glass doors at the property.
    As charged, we cannot say that the jury’s finding that Nowlin, within a
    reasonable time after receiving a written request, failed to “[i]nstall a sliding door
    security bar for any exterior sliding glass door without a sliding door security bar”
    is not supported by more than a scintilla of evidence. Accordingly, we hold that the
    70
    evidence is legally sufficient to support the jury’s finding that Nowlin failed to install
    a security bar.
    D.       Handle Latches
    Nowlin first argues that the evidence is legally insufficient to support the
    jury’s finding that she failed to “[r]epair and replace the sliding door handle latch on
    any exterior sliding glass door” because handle latches were only required to be
    installed on sliding glass doors that did not already have security bars and all of the
    sliding glass doors at the property were equipped with security bars. However,
    contrary to Nowlin’s argument, we have already concluded that the evidence is
    legally sufficient to support the jury’s finding that Nowlin failed to “[i]nstall a
    sliding door security bar.” And we note that the trial court’s charge to the jury on
    Question No. 8, to which Nowlin did not object, did not require the jury to find that
    the exterior sliding glass doors at the property lacked security bars before it could
    find that Nowlin, within a reasonable time and after receiving a written request,
    failed to “[r]epair and replace the sliding door handle latch on any exterior sliding
    glass door.”
    Nowlin next argues that the evidence is legally insufficient to support the
    jury’s finding that she, within a reasonable time after receiving a written request,
    failed to “[r]epair and replace the sliding door handle latch on any exterior sliding
    glass door” because there is no evidence that Keaton ever made a request for
    71
    compliance with Texas Property Code section 92.158 or a request for the repair of
    handle latches on any exterior sliding glass door.
    As previously addressed, because the trial court, in its charge to the jury, did
    not define the term “request” and Nowlin did not object to the lack of a definition,
    we measure the sufficiency of the evidence against the commonly-understood
    meaning of the word “request.” See 
    Graves, 448 S.W.3d at 109
    ; 
    Brown, 267 S.W.3d at 323
    ; see also 
    Osterberg, 12 S.W.3d at 55
    .
    The lease agreement stated that Nowlin was required by Texas law to provide
    a handle latch or a security bar for each exterior sliding glass door at the property.
    Keaton, on her inventory and condition form, which she completed at the beginning
    of the lease term and which Nowlin signed, stated that the handle latches on the
    upstairs exterior sliding glass doors did not function. And Nowlin conceded that
    Keaton’s inventory and condition form listed items at the property that were
    damaged or in need of repair.
    In regard to the exterior sliding glass doors, Nowlin acknowledged that
    Keaton told her that the handle latches on the exterior sliding glass doors did not
    work. And Nowlin affirmed that the inspector, who inspected the property prior to
    Nowlin’s purchase, also notified her that the handle latches on the upstairs exterior
    sliding glass doors needed to be adjusted and did not function property. The
    inspector’s report states, in part: “The handle locks for all three sliding glass doors
    72
    along the [west] side of the house need to be adjusted” because the locks do not
    latch.
    Further, on June 11, 2014, Keaton sent Nowlin a letter “point[ing] out a lot of
    the violations that [Nowlin] had committed according to the [Texas] Property Code.”
    Specifically, in that letter, Keaton told Nowlin that she had not “install[ed] . . . a
    sliding door handle latch . . . on each exterior sliding glass door of the [property].”
    And Keaton stated, that the June 11, 2014 letter, in addition to the lease agreement,
    inventory and condition form, was intended to notify Nowlin of her failure.
    Moreover, in her July 28, 2014 email to Nowlin, Keaton stated: “[P]erhaps
    you might plan services and repairs which are needed, such as installing a keyless
    deadbolt on the front door, locks on the sliding glass doors, or the light fixture
    outside the front door. Those are much more urgent than termite treatment for a
    house that has been inspected specifically for termites in the last three months and
    found to be without termites.” (Emphasis added.)
    As charged, we cannot say that the jury’s finding that Keaton made a “request”
    for the “[r]epair and replace[ment of] the sliding door handle latch on any exterior
    sliding glass door” is not supported by more than a scintilla of evidence.
    Accordingly, we hold that the evidence is legally sufficient to support the jury’s
    finding that Nowlin failed to repair and replace the handle latch.
    We overrule Nowlin’s fourth issue.
    73
    We note that Nowlin, in passing in her brief, asserts that Keaton “failed
    adequately to allege a [counter]claim . . . for any violation of [Texas Property Code
    section] 92.157.” To the extent that Nowlin attempts to advance this argument on
    appeal, we conclude that it is waived. See TEX. R. APP. P. 38.1(i); Tesoro Petroleum
    
    Corp., 106 S.W.3d at 128
    ; see also 
    Huey, 200 S.W.3d at 854
    .
    Damages and Attorney’s Fees
    In her fifth issue, Nowlin argues that the trial court erred in awarding Keaton
    $500 for actual damages because Nowlin did not violate the Texas Property Code
    and “[a]warding [Keaton] damages based on the cost of her renting a storage pod
    during her move-out makes sense only if the jury determined that [Keaton] was
    forced to move out by [Nowlin].” Due to our disposition above, we need not address
    the first portion of Nowlin’s argument. See TEX. R. APP. P. 47.1. We hold the
    remaining portion of Nowlin’s fifth issue is waived. See TEX. R. APP. P. 38.1(i);
    Tesoro Petroleum 
    Corp., 106 S.W.3d at 128
    ; see also 
    Huey, 200 S.W.3d at 854
    .
    In her sixth issue, Nowlin argues that the trial court erred in awarding Keaton
    $19,100 in statutory damages because Keaton is not entitled to a judgment in her
    favor on her counterclaims, including her counterclaims for violations of the Texas
    Property Code. Nowlin asserts that Keaton’s statutory damages “should be reduced
    to only such damages as are required as a result of the [counter]claims that survive
    74
    this appeal.” Due to our disposition above, we need not address Nowlin’s sixth issue.
    See TEX. R. APP. P. 47.1.
    In her seventh issue, Nowlin argues that the trial court erred in awarding
    Keaton attorney’s fees because Nowlin is entitled to judgment in her favor on her
    claim for breach of lease agreement and Keaton is actually liable to Nowlin for her
    reasonable and necessary attorney’s fees. Due to our disposition above, we need not
    address Nowlin’s seventh issue. See TEX. R. APP. P. 47.1.
    Conclusion
    We affirm the judgment of the trial court.
    Julie Countiss
    Justice
    Panel consists of Chief Justice Radack and Justices Goodman and Countiss.
    75