Edwin K. Lang v. Texas Department of Public Safety and Steven C. McCraw, Director of Texas Dept. of Public Safety ( 2014 )


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  •       TEXAS COURT OF APPEALS, THIRD DISTRICT, AT AUSTIN
    NO. 03-12-00497-CV
    Edwin K. Lang, Appellant
    v.
    Texas Department of Public Safety and
    Steven C. McCraw, Director of Texas Dept. of Public Safety, Appellees
    FROM THE DISTRICT COURT OF TRAVIS COUNTY, 98TH JUDICIAL DISTRICT
    NO. D-1-GN-10-004145, HONORABLE RHONDA HURLEY, JUDGE PRESIDING
    MEMORANDUM OPINION
    This is an administrative appeal from an order of the Texas Public Safety
    Commission (the Commission) affirming the discharge of Edwin Keith Lang from his job
    as a highway patrolman for the Department of Public Safety of the State of Texas (DPS). The
    Commission issued its order after hearing evidence that Lang had falsely documented DWI arrests
    he had never made, generated fictitious offense reports, and even admitted to this and other
    professional misconduct. Lang complains only of asserted procedural irregularities in the DPS
    processes leading to his discharge and that both DPS and the Commission acted arbitrarily and
    capriciously. The district court affirmed the Commission’s order. Likewise finding no reversible
    error, we affirm the district court’s judgment.
    BACKGROUND
    Regulatory context
    Because the underlying dispute centers on the regulations and procedures
    governing employment and discharge of DPS officers, it is helpful to begin by briefly noting
    some basic features of that regime. In Chapter 411 of the Government Code—the chief provisions
    governing DPS and its oversight body, the Commission1 —the Legislature has delegated to the
    DPS Director—the agency’s chief executive officer2—power to “appoint, promote, reduce, suspend,
    or discharge any officer or employee of the department,” subject to limitations that include a merit-
    based hiring and promotion system and discharge solely for “just cause.”3 Any discharge of a DPS
    officer, as well as any suspension or demotion of one, must be “for the violation of a specific
    commission rule,” and “[i]f the department discharges, suspends, or demotes the officer, the
    department shall deliver to the officer a written statement giving the reasons for the action taken
    [that] must point out each commission rule alleged to have been violated by the officer and must
    describe the alleged acts of the officer that the department contends are in violation of the
    commission rules.”4 Although the Director determines in the first instance “whether an officer or
    employee is to be discharged,”5 Chapter 411 authorizes a DPS officer to appeal any discharge to the
    Commission, which shall conduct “a public hearing” and either affirm or set aside the discharge
    1
    See generally Tex. Gov’t Code §§ 411.001-.422. In the absence of a material intervening
    substantive change, we cite to the current versions of relevant statutes and rules.
    2
    See 
    id. §§ 411.005,
    .006.
    3
    
    Id. § 411.007.
           4
    
    Id. § 411.007(e-1).
           5
    See 
    id. § 411.007(e).
    2
    “on the basis of the evidence presented.”6 “If the commission affirms the discharge, the discharged
    officer may seek judicial review . . . in a district court under the substantial evidence standard of
    review,”7 i.e., the familiar rational-basis standard codified in section 2001.174 of the Administrative
    Procedure Act (APA).8
    In addition to the limitations and requirements prescribed within Chapter 411,
    DPS officers are also protected by Subchapter B of Government Code Chapter 614,9 which imposes
    notice requirements regarding “complaints” made against certain law enforcement officers and
    fire fighters.10 Subchapter B provides that no “complaint” can be “considered by the head of a state
    agency” unless it is in writing and signed by “the person making the complaint.”11 A copy of this
    signed complaint must also be given to the subject officer “within a reasonable time after the
    complaint is filed” and “[d]isciplinary action may not be taken against the officer . . . unless a copy
    of the signed complaint is given to the officer.”12 Furthermore, the officer cannot be terminated
    or indefinitely suspended based on the subject matter of the “complaint” unless “the complaint is
    investigated” and “there is evidence to prove the allegation of misconduct.”13
    6
    
    Id. § 411.007(d),
    (f).
    7
    
    Id. § 411.007(f).
           8
    See 
    id. § 2001.174.
           9
    See 
    id. § 614.021(a)(1).
           10
    See 
    id. §§ 614.021-.023.
           11
    
    Id. § 614.022.
           12
    
    Id. § 614.023(a),
    (b).
    13
    
    Id. § 614.023(c).
    3
    Finally, in addition to these statutory requirements and protections, Chapter 411
    directs the Commission to “establish necessary policies and procedures for the appointment,
    promotion, reduction, suspension, and discharge of all [DPS] employees,”14 “procedures and
    practices governing the appeal of a disciplinary action [i.e., discharge, suspension, or demotion]
    within [DPS],”15 and a “system to promptly and efficiently act on complaints filed with [DPS].”16
    Accordingly, the Commission has promulgated rules that include a “Personnel Complaint Policy”
    requiring that any “complaint” (defined therein as any allegation against a DPS employee of an
    illegal act or “infraction of department rules, regulations, or policies”) initiated either by fellow DPS
    personnel or outside the agency must be in writing and signed in accordance with Subchapter B of
    Government Code Chapter 614, and mandating that “[a]ll written complaints filed with the
    department will be investigated thoroughly, objectively, and expeditiously.”17 Additional detailed
    procedures regarding DPS’s complaint investigation, resolution, and appeals are prescribed in a
    portion of the DPS General Manual styled the “Texas Department of Public Safety Complaint and
    Administrative Hearings and Review Procedures” (the Procedures), which is also cross-referenced
    in the “Personnel Complaint Policy” rule.18 We will explore the Procedures in more detail as they
    become relevant to our analysis, but it is worth noting initially that they distinguish between a
    14
    
    Id. § 411.007(e-2).
            15
    
    Id. § 411.0072(b);
    see 
    id. § 411.0072(a)(1)
    (defining “disciplinary action” for purposes
    of that section).
    16
    See 
    id. § 411.0195.
            17
    See 37 Tex. Admin. Code § 1.38 (2014) (Tex. Dep’t of Pub. Safety, Personnel Complaint
    Policy).
    18
    See 
    id. § 1.38(e)(1).
    4
    “complaint” against a DPS employee—which must be in writing on a prescribed “C-1” form;
    triggers notice requirements consistent with Subchapter B of Government Code Chapter 614; and
    entitles the employee to an opportunity to respond19—versus an “administrative inquiry” regarding
    a DPS employee. While the Procedures provide that an “administrative inquiry” is investigated in
    much the same manner as a “complaint” and may lead to the filing of a “complaint” by DPS
    personnel, they do not require that the subject employee be given notice of or an opportunity to
    respond to the “administrative inquiry” itself.20 However, the Procedures do require that any
    disciplinary action based on the subject matter of the inquiry must be preceded by a written
    “complaint” that is served on the employee (consistent with Subchapter B) and to which the
    employee has the opportunity to respond.21
    The challenged discharge
    The evidence presented to the Commission includes the following historical
    and procedural facts, which were largely undisputed. Although Lang had served with other law-
    enforcement agencies previously, his career with DPS began in 2002, when he entered the
    DPS academy. Following graduation, beginning in early 2003, Lang was assigned to serve as an
    officer with DPS’s Highway Patrol Division and was stationed at locations in East Texas. Between
    2003 and 2007, Lang garnered several awards that heralded, at least in part, high productivity in the
    number of DWI arrests with which he had been credited.
    19
    See DPS Compl. & Admin. Hearings & Review Proc. (Procedures) § 42.02.
    20
    See 
    id. § 42.04.
           21
    See 
    id. § 42.04(11)(c),
    (g), (h).
    5
    Lang pursued promotional opportunities and, in early 2008, he progressed sufficiently
    far in the merit-selection process for a sergeant position that a background check was performed
    on him. This background check, fatefully, raised concerns regarding the accuracy of required
    documentation Lang had submitted in connection with the DWI arrests with which he had been
    credited previously. When making a DWI arrest, Lang and fellow highway patrol officers were
    required to submit a copy of the arrest citation (known as a “Form THP-6”) and note the arrest on
    a “weekly report” (“Form HP-2”), essentially a diary or log on which they represented the number
    and use of their hours on duty. It was from these reports that DPS derived statistics concerning each
    officer’s activities or output, including the number of DWI arrests each executed, for use by
    superiors. But in addition to submitting these reports in connection with an arrest, officers were
    responsible for preparing a detailed offense report (known as a “case report,” or “Form THP-1”) for
    use by local prosecutors, and similarly securing any evidence gathered incident to the arrest and, in
    the case of drug arrests, forwarding the potential contraband to a DPS lab for testing. The concerns
    raised by Lang’s background check related to discrepancies between the number of DWI arrests
    Lang had reported through arrest citations and weekly reports and the apparent absence of
    case reports that would have been expected to correspond to the arrests. Relatedly, an investigator
    uncovered perceived indications that Lang had credited himself with making two DWI arrests where
    officers with other law-enforcement agencies had actually done the work. Ultimately, in July 2008,
    DPS authorized an internal investigation “into allegations of misconduct . . . concern[ing] DWI
    arrests claimed by Trooper Lang, but actually arrested by other officers.” The investigation was
    styled as an “administrative inquiry,” given the number “A.I.08-107,” and assigned to Sergeant
    Robert Strickland, who specialized in DPS internal investigations.
    6
    Strickland did not commence his investigation of Lang until November of that year,
    citing a large volume of other investigations that had been assigned to him. Once Strickland began
    work, he examined arrest citations, weekly reports, and similar primary documentation Lang had
    generated regarding his law-enforcement activities and compared the facts Lang had represented
    against external verifiers, including case reports (if any existed), jail records, information from
    local prosecutors, and Lang’s own dash-cam videos and computer records. Strickland also obtained
    a three-page affidavit from Lang dated November 17, 2008, followed by two much lengthier
    transcribed interviews (whose accuracy was later sworn to by Lang) dated November 24 and 25.22
    Strickland pursued five areas of inquiry:
    •      Strickland ascertained that in two instances where Lang had assisted officers of other
    agencies with investigations that ultimately yielded DWI arrests, he had claimed to DPS that
    he had made the arrests, yet it had been the other officers that had physically transported the
    defendants to jail and later prepared the offense reports. When confronted with these facts,
    Lang suggested that the discrepancies stemmed from misunderstandings regarding which
    officer was to prepare the offense reports, and insisted that “I did not claim these arrests to
    pad my stats.”
    •      Strickland ascertained that in sixteen instances where Lang had turned in arrest citations
    and/or weekly reports reflecting a DWI arrest he had made, there was no corresponding case
    report or other external documentation that could confirm the veracity of that claim. To the
    22
    The Procedures required that any DPS employee involved in an administrative inquiry
    investigation “fully cooperate and answer truthfully any and all questions asked by the investigator
    . . . in statement form and under oath.” 
    Id. § 42.04(11).
    In the event such questioning “involves
    allegations that could be criminal in nature,” the Procedures further required that the employee
    “should be advised that since they are required to fully cooperate and answer all questions posed by
    the investigator, information obtained from the employee is information which the courts have
    held is not admissible[] against that individual in a criminal prosecution arising out of the same
    set of facts . . . in accordance with the Supreme Court decision in the case of Garrity v. State
    of New Jersey.” 
    Id. § 42.04(7)(b);
    see Garrity v. New Jersey, 
    385 U.S. 493
    , 496-500 (1967). The
    record includes a copy of a written “Garrity warning” signed by Lang a few minutes before
    the November 24 interview began. Additionally, at the outset of both the November 24 and 25
    interviews, Lang acknowledged that he had been administered the warning and understood it.
    7
    contrary, Strickland concluded, dash-cam videos and other evidence revealed that some of
    the supposed DWI arrests had actually involved different underlying events (e.g., arrests for
    drug possession). When confronted with this evidence, Lang ultimately admitted that in four
    of these instances, he had “lied” or “fabricated” a DWI arrest that had never occurred.
    •      Strickland determined that in early 2006, Lang’s immediate supervisor had noticed that the
    number of completed case reports Lang had turned in was lagging behind his DWI arrest
    statistics and ordered him to catch up. Lang’s response, Strickland ascertained, was merely
    to copy and revise eleven case reports he had previously submitted in 2003 or 2004 and had
    stored on his computer, changing only the indicated dates to 2005 or 2006 instead and
    passing off these otherwise exact duplicates of the old reports to his supervisor as the reports
    corresponding to his DWI arrest statistics.23 Strickland was able to confirm Lang’s conduct
    with side-by-side comparisons of the corresponding duplicate and original reports, as well
    as records from Lang’s computer. When confronted with this evidence, Lang admitted that
    he had “lied” and “fabricated” these eleven reports to the extent they purported to reflect
    events in 2005 or 2006.
    •      Strickland determined that on at least six occasions, Lang had failed to complete case reports
    relating to drug-crime arrests and/or to preserve such evidence and forward it to the DPS
    labs for testing, resulting ultimately in dismissal of charges. Lang did not dispute these
    occurrences, and even admitted that he had occasionally discovered misplaced contraband
    in his vehicle and simply thrown it in the trash. However, Lang denied that he had used or
    disposed of the drugs for his own benefit, attributing the events to his mistakes, sloppiness,
    or bad judgment.
    •      Strickland identified wide variances between the times Lang had indicated on warning tickets
    he had issued and the times indicated on the corresponding entries in his weekly reports.
    Strickland perceived this to be evidence that Lang had possibly been “shifting” the times of
    these warnings in order to conceal periods of inactivity while on duty. While admitting that
    he had merely “guestimated” the timing of his warnings when completing his weekly reports,
    Lang denied any attempt to deceive his superiors.
    Based on the results of Strickland’s investigation, a formal written complaint (per
    the Procedures, on a C-1 form), signed by Lieutenant Tim Smith (the same officer who had originally
    23
    Lang submitted copies of these duped-and-revised case reports only to his supervisor and
    did not forward copies to local prosecutors. The supervisor did not initially detect Lang’s subterfuge,
    evidently ending his inquiry upon being satisfied that Lang’s case report numbers now matched his
    arrest statistics without also examining the reports’ contents.
    8
    requested the investigation), was filed on December 5, 2008. The complaint was assigned the
    number “C08-154,” and alleged the following:
    Allegation 1: On various dates and at various times between January 1, 2005 and
    December 31, 2006, it is alleged that Trooper Edwin Keith Lang fabricated
    information entered on case reports (Form THP-1).
    Allegation 2: On various dates and at various times between January 1, 2005 and
    December 31, 2006, it is alleged that Trooper Edwin Keith Lang fabricated and/or
    falsified information entered on arrest citations (Form THP-6) claiming DWI charges
    when no DWI arrests occurred and corresponding information pertaining to those
    citations he reported on his weekly reports (Form HP-2).
    Allegation 3: On various dates and at various times between January 1, 2005 and
    December 31, 2006, it is alleged that Trooper Edwin Keith Lang falsified information
    entered on written warnings (Form HP-3) and corresponding information pertaining
    to those warnings he reported on his weekly reports (Form HP-2).
    Allegation 4: On various dates and at various times between January 1, 2005 and
    December 31, 2006, it is alleged that Trooper Edwin Keith Lang failed to submit
    contraband (drug evidence) that came into his possession to a crime laboratory for
    analysis and/or destruction.
    Allegation 5: On various dates and at various times between January 1, 2005 and
    December 31, 2006, it is alleged that Trooper Edwin Keith Lang, failed to prepare
    and submit case reports and additional reporting documents in accordance with
    Departmental policy for custodial arrests.
    The complaint further advised Lang that “[i]f the above allegations prove to be true,” the conduct
    would violate Commission rules that included the following:
    •      “General Manual, Chapter 5, Section 05.56.00, Departmental Records[,] which states[,]
    ‘Members of the Department shall submit all required reports on time and in accordance with
    established departmental procedures. Reports submitted shall be truthful and complete, and
    no member shall knowingly enter or cause to be entered any inaccurate, false, or improper
    information. Employees reporting false information shall be subject to severe disciplinary
    action.’”
    9
    •      “General Manual, Chapter 5, Section 05.10.00, Compliance with Law, which states[,]
    ‘Members of the Department of Public Safety are expected to be an example to the public
    in abiding by all laws of the United States, this state, and local jurisdictions.’ To wit: Penal
    Code, Sec. 37.10(a)(1), Tampering with Governmental Record.”
    •      “General Manual, Chapter 20, Section 20.10.00, Evidence Submitted To A Crime
    Laboratory, which states[,] ‘It is the policy of the Department that all controlled substances
    and dangerous drugs that come into a DPS officer’s possession, for any reason, be submitted
    to a crime laboratory for analysis and/or destruction. The one exception to this is that some
    excess quantities of drugs, and certain hazardous chemicals seized in clandestine drug
    laboratories, may be summarily destroyed.[’]”
    Lang was served with the complaint on the same day it was filed. As part of the
    prescribed investigation of the complaint, the Procedures required Strickland to obtain an interview
    and sworn statement from Lang,24 but Lang executed affidavits adopting his prior statement and
    interviews “regarding AI-08-107 . . . [to] stand [on] its own . . . regarding C08-154.” The Procedures
    further entitled Lang to submit a written response to the complaint within five business days
    after filing.25 Although Lang, through counsel, complained of the “narrow” response deadline and
    the breadth of the allegations against him, he timely filed a nineteen-page written response to
    the allegations, referencing and incorporating portions of his November 17, 2008 affidavit and his
    two transcribed interviews. He also presented evidence of past favorable performance evaluations
    and several letters of commendation or support from various local judges, lawyers, and public
    officials. However, while attempting to portray them as favorably as he could, Lang did not retract
    his prior admissions of professional misconduct.26
    24
    Procedures § 42.04(7)(a)(1), (2).
    25
    
    Id. §§ 42.02(4)(a),
    .04(7)(a)(3).
    26
    Regarding Allegation 1 (fabricated case reports), for example, Lang “acknowledge[d]
    his error in judgment . . . and request[ed] the reviewing officers to take into account all the
    10
    In February 2009, Strickland submitted to his superiors a sixty-six-page report
    detailing the evidence relevant to each allegation and recommending that all allegations except
    Allegation 3 (falsified information relating to warnings) be sustained.27 He attached exhibits that
    included Lang’s prior affidavit and statements; the aforementioned evidence Strickland had
    compiled to demonstrate Lang’s misconduct; affidavits or sworn statements from twenty-two other
    witnesses; and Lang’s performance evaluations, appreciation letters, and promotional history. The
    report was reviewed up through the chain of command, which concurred with Strickland’s
    recommendations except for concluding that Lang had actually admitted to Allegation 3 also.
    Ultimately, in March 2009, the DPS Director (then Col. Stanley Clark) suspended Lang with pay
    until further notice “based upon the allegations enumerated in the formal complaint #C08-154.”
    Following an intervening leadership change at DPS, the newly appointed Director, Col. Steven C.
    McCraw, served Lang written notice on September 4, 2009, that he had preliminarily found just
    cause for termination. In support, McCraw cited five “counts” that tracked the substance of the
    circumstances surrounding this incident, including the fact that there was no harm, legally or
    otherwise[,] to any party [who was] the subject of the reports.” As for Allegation 2 (fabricated or
    falsified reports of DWI arrests), while attempting explanations for some of the discrepancies
    Strickland had identified, Lang acknowledged that he had reported four DWI arrests that had never
    actually occurred. The closest Lang came to retracting his previous admissions was in a subsequent
    amended response, in which he took issue with the prior characterization that he “fabricated” eleven
    case reports. He emphasized that the events he had recounted in these case reports had actually
    occurred—albeit in 2003 and 2004, not in 2005 or 2006, as he had represented—and that, at least
    to that extent, the reports at issue were not entirely fictitious.
    27
    Regarding Allegation 3, Strickland concluded that “[e]ven though Trooper Lang takes
    responsibility” for “mak[ing] up and [estimating] times on HP-3 written warnings,” Strickland could
    not “rule out that an inadvertent time could have been placed on any one of these warnings by
    someone other than Trooper Lang.”
    11
    allegations set forth in the complaint28 and identified the legal standards that were violated by each
    count.29 McCraw added that Commission rules provided that any “willful or inexcusable” violation
    28
    McCraw explained:
    The allegations that form the basis for the recommendations are as follows:
    COUNT I
    On various dates between January 1, 2005 and December 31, 2006, you fabricated
    information entered on case reports (Form THP-1).
    COUNT II
    On various dates between January 1, 2005 and December 31, 2006, you falsified
    information entered on arrest citations (Form THP-6) claiming DWI charges when
    no DWI arrests occurred. You reported corresponding false information pertaining
    to those citations on your weekly reports (Form HP-2).
    COUNT III
    On various dates between January 1, 2005 and December 31, 2006, you falsified
    information entered on written warnings (Form HP-3). You reported corresponding
    false information pertaining to those warnings on your weekly reports (Form HP-2).
    COUNT IV
    On various dates between January 1, 2005 and December 31, 2006, you failed to
    prepare and submit case reports and additional reporting documents in accordance
    with Departmental policy for custodial arrests.
    COUNT V
    On various dates between January 1, 2005 and December 31, 2006, you failed to
    submit contraband (drug evidence) that came into your possession to a crime
    laboratory for analysis and/or destruction.
    29
    McCraw determined that Counts I through IV violated General Manual, Chapter 5,
    Sections 05.56.00 (“Departmental Reports”) and 05.10.00 (“Compliance With Law”), and that
    Count V violated General Manual, Chapter 20, Section 20.10.00 (“Evidence Submitted to a Crime
    Laboratory”).
    12
    of law; violation of “any rule, order, requirement, or failure to follow instructions contained in
    Department manuals”; or “[a]ny act on or off duty which reflects discredit” to DPS “may be deemed
    sufficient cause for discharge.”30
    McCraw further advised Lang that final action would be withheld pending an
    opportunity for Lang to informally present any information that would demonstrate “compelling
    reasons” for the Director to reconsider his preliminary determination. Lang availed himself
    of that opportunity, and he and his counsel met face-to-face with McCraw later that month. On
    November 30, 2009, McCraw wrote Lang advising that, having “carefully considered all of the
    points raised by you and your attorney in our meeting of September 21[,] I have determined that
    you have not rebutted the charges set out in the statement of charges of September 4 [and that]
    [n]o cause has been presented to alter my preliminary decision.” Accordingly, McCraw discharged
    Lang from DPS.
    Lang’s challenge
    Lang timely appealed his discharge to the Commission, and an evidentiary
    hearing was held in July 2010. Without objection, DPS put into evidence the agency’s record
    from the investigation, including Strickland’s report, Lang’s response, and the evidence and
    exhibits accompanying each. DPS presented the live testimony of Strickland, who recounted
    his investigations and Lang’s admissions, while Lang testified in his own behalf. Although Lang
    initially made admissions similar to those made previously, he subsequently purported to recant that
    30
    37 Tex. Admin. Code § 1.114 (2014) (Tex. Dep’t of Pub. Safety, Major Infraction
    Applicable to Any Employee).
    13
    testimony after various Commission members began inquiring as to whether or why Lang could
    or should be prosecuted under criminal law.31 Instead, Lang began invoking the Fifth Amendment.
    However, repudiating his prior admissions was not the primary focus of Lang’s
    defense—in fact, during closing argument, his counsel acknowledged that “a bar complaint would
    be flying” if she “advised him to testify further today based on the way this hearing has gone.” Nor
    did Lang seriously dispute the concerns of DPS and various Commission members that his past
    admitted falsehoods rendered him, as one member put it, “useless” as a witness in future criminal
    prosecutions, “do[ing] more harm on a case . . . than . . . no cop at all.” In fact, his counsel granted
    that Lang “probably” could not be “put . . . back out on the road as a trooper given these concerns.”
    But Lang insisted nonetheless that he was entitled to monetary relief and reinstatement to “another
    position within DPS that he can work,” as his counsel put it, because DPS had violated various
    procedural requirements in investigating and ultimately discharging him. He also emphasized the
    commendations and letters of support he had received and had submitted with his response to the
    formal complaint, suggesting that any misconduct on his part reflected aberrational bad judgment
    rather than a lasting character flaw. Lang additionally claimed that during his face-to-face meeting
    with McCraw and his counsel in September 2009, the Director had assured him that he had done
    “nothing wrong” and “needed to be back on the road.” The parties further stipulated that counsel
    who had been present with Lang during that meeting would, if called, testify to the same effect.
    Although McCraw’s subsequent notice of termination was in evidence, the Director was not called
    to give live testimony concerning his account of the meeting.
    31
    Cf. 
    Garrity, 385 U.S. at 496-500
    .
    14
    Upon the conclusion of evidence, a three-member majority of the Commission
    voted to affirm Lang’s discharge, with two members abstaining. The Commission’s order stated
    that “[a]fter reviewing all of the evidence presented at the hearing, [it] finds that there is just
    cause to discharge Edwin K. Lang and affirms the Director’s decision.” It did not elaborate further
    on its grounds.
    Lang then timely brought suit for judicial review of the Commission’s order.32 At the
    hearing before the district court, the administrative record from DPS was introduced into evidence,
    along with the reporter’s record from the Commission hearing. The district court rendered judgment
    affirming the Commission’s order and dismissed Lang’s claims for relief with prejudice. Lang then
    timely perfected this appeal of the district court’s judgment.
    ANALYSIS
    Under the governing APA “substantial evidence” standard of review, we are to
    reverse and remand an agency’s order “if substantial rights of the appellant have been prejudiced
    because the administrative findings, inferences, conclusions, or decisions” are:
    32
    Lang initially filed suit in Cass County, but venue was subsequently transferred by
    agreement to Travis County district court. See Tex. Gov’t Code § 2001.176(b)(1).
    Lang’s claims for relief are based solely on the cause of action for judicial review provided
    under Chapter 411 and the APA and would lie directly against DPS. See Texas Dep’t of Protective
    & Regulatory Servs. v. Mega Child Care, Inc., 
    145 S.W.3d 170
    , 197-98 (Tex. 2004) (noting that
    statutes authorizing judicial review of agency orders waive sovereign immunity to that extent). As
    our caption indicates, Lang named not only DPS but also McCraw, in his capacity as Director,
    as defendants. However, appellees do not suggest that any distinction between the agency and its
    human agent is material to the district court’s jurisdiction, and we conclude it is unnecessary for us
    to address whether it is. See Texas Dep’t of State Health Servs. v. Balquinta, 
    429 S.W.3d 726
    , 750
    (Tex. App.—Austin 2014, pet. filed) (observing that while this distinction might be relevant where
    jurisdiction rests solely upon the ultra-vires exception to sovereign immunity, it has less significance
    where a statute waives immunity so as to permit claims directly against the State or its agencies).
    15
    (A)      in violation of a constitutional or statutory provision;
    (B)      in excess of the agency’s statutory authority;
    (C)      made through unlawful procedure;
    (D)      affected by other error of law;
    (E)      not reasonably supported by substantial evidence considering the reliable and
    probative evidence in the record as a whole; or
    (F)      arbitrary or capricious or characterized by abuse of discretion or clearly
    unwarranted exercise of discretion.33
    Essentially, this is a rational-basis test to determine, as a matter of law, whether an agency’s
    order finds reasonable support in the record.34 “The test is not whether the agency made the correct
    conclusion in our view, but whether some reasonable basis exists in the record for the agency’s
    action.”35 We apply this analysis without deference to the district court’s judgment.36 We presume
    that the agency’s findings, inferences, conclusions, and decisions are supported by substantial
    evidence, and the complaining party bears the burden of demonstrating otherwise.37 We may affirm
    the agency’s order on any legal theory applicable to the case.38 And in regard to the underlying
    33
    Tex. Gov’t Code § 2001.174(2); see Slay v. Texas Comm’n on Envtl. Quality, 
    351 S.W.3d 532
    , 548-49 (Tex. App.—Austin 2011, pet. denied).
    34
    See Texas Health Facilities Comm’n v. Charter Med.-Dallas, Inc., 
    665 S.W.2d 446
    , 452-
    53 (Tex. 1984).
    35
    
    Slay, 351 S.W.3d at 549
    .
    36
    See Texas Dep’t of Pub. Safety v. Alford, 
    209 S.W.3d 101
    , 103 (Tex. 2006) (per curiam).
    37
    Charter 
    Med.-Dallas, 665 S.W.2d at 453
    ; Granek v. Texas State Bd. of Med. Examr’s,
    
    172 S.W.3d 761
    , 778 (Tex. App.—Austin 2005, no pet.).
    38
    See Vista Med. Ctr. Hosp. v. Texas Mut. Ins. Co., 
    416 S.W.3d 11
    , 25 (Tex. App.—Austin
    2013, no pet.).
    16
    factual bases for the agency’s order, “‘substantial evidence’ does not mean a large or considerable
    amount of evidence”—in fact, the evidence may even preponderate against the agency’s
    finding—but requires only “such relevant evidence as a reasonable mind might accept as adequate
    to support a [finding] of fact.”39 Likewise, we “may not substitute [our] judgment for the judgment
    of the state agency on the weight of the evidence on questions committed to agency discretion.”40
    Lang does not question that the Commission’s order is reasonably supported by
    “substantial evidence” in the sense of having sufficient underlying factual bases—indeed, the
    Commission heard evidence that Lang admitted to conduct that unquestionably would constitute
    just cause for his discharge. Rather, Lang brings four issues in which he complains of asserted
    procedural irregularities in the DPS processes leading to his discharge (issues one and two); that the
    agency, through Director McCraw, acted arbitrarily and capriciously in discharging him (issue four);
    and that the Commission itself acted arbitrarily and capriciously by “ignoring” evidence favorable
    to him (issue three). We can quickly dispense with the latter two issues.
    The premise of Lang’s third issue, claiming arbitrary and capricious conduct by
    the Commission, is that the reporter’s record from the hearing before that body demonstrates
    that its members voted to affirm his discharge without considering evidence favorable to him. To
    demonstrate this, Lang points to on-the-record exchanges in which some Commission members
    complained that their hearing “notebooks” or bench books prepared by agency staff had not included
    the exhibits to Strickland’s report or Lang’s response, including the various commendations
    39
    
    Slay, 351 S.W.3d at 549
    .
    40
    Tex. Gov’t Code § 2001.174(1).
    17
    and letters of support on which Lang relied.41 Lang further emphasizes that one of the abstaining
    Commission members cited the notebooks issue in claiming that he was not yet prepared to vote,
    and urges us to infer that the second abstaining member, who did not elaborate as to his rationale,
    had done so for the same reason. Leaving aside whether these exchanges would be material to our
    review of the Commission’s order,42 they do nothing to controvert that the entirety of the DPS
    administrative record was in evidence before the Commission and that the body collectively reached
    its decision “[a]fter reviewing all of the evidence presented at the hearing,” as its order states. In
    fact, the reporter’s record reflects that Commission members actually consulted the administrative
    record during the hearing, including the evidence on which Lang relied. And even if Lang had raised
    any doubts in this regard, we would conclude that Lang has failed to demonstrate that any “ignoring”
    of his evidence could have impacted his substantial rights. The supposedly “ignored” evidence was
    essentially character testimony whose evidentiary weight was further compromised, to say the least,
    by the overwhelming evidence of Lang’s misconduct, much of which he had admitted. We overrule
    Lang’s third issue.
    Similarly without merit is Lang’s fourth issue, which is premised on the claim that
    “uncontroverted” evidence establishes that McCraw “cleared” him of misconduct during their
    September 2009 meeting. Leaving aside whether any such statements by McCraw would have had
    41
    Staff explained that the exhibits were quite voluminous, and in fact they comprise roughly
    1000 pages of the administrative record.
    42
    See, e.g., Lone Star R.V. Sales, Inc. v. Motor Vehicle Bd. of the Tex. Dep’t of Transp.,
    
    49 S.W.3d 492
    , 502 (Tex. App.—Austin 2001, no pet.) (“We have previously held that it is
    immaterial what [an agency member] may have said in arriving at her decision and that we look
    instead to whether the order is reasonably sustained by appropriate findings and conclusions that
    have support in the evidence.”).
    18
    any legal significance, Lang’s testimony is controverted by other evidence, most notably McCraw’s
    subsequent letter discharging Lang, in which the Director explained that Lang had “not rebutted the
    charges” against him. Consequently, Lang’s claims of being “cleared” by McCraw would, at most,
    boil down to a credibility dispute that the Commission was well within its discretion to resolve
    against him.43 We overrule Lang’s fourth issue.
    In his remaining two issues, Lang argues that DPS deprived him of “due process”
    during the internal investigation leading to his discharge. As all parties acknowledge, Chapter 411’s
    just-cause limitation on discharge of DPS personnel gives rise to an entitlement to continued
    employment that is considered to be a constitutionally protected property right that cannot be
    deprived absent due process regarding the existence of just cause for termination.44 Although the
    precise “process due” such an employee in a given case is somewhat flexible and fact-specific, the
    43
    See Sanchez v. Texas State Bd. of Med. Exam’rs, 
    229 S.W.3d 498
    , 511
    (Tex. App.—Austin 2007, no pet.) (“The agency determines the meaning, weight, and credibility to
    assign conflicting evidence, and we may not set aside an agency decision because testimony was
    conflicting or disputed or because it did not compel the agency’s decision.”) (citations omitted).
    We also observe that Lang’s testimony regarding McCraw’s supposed “clearing” of him
    appears to be addressed solely to Allegation 3 (Count III), concerning time discrepancies in warnings
    Lang had issued:
    [McCraw] asked me—liked me to tell him what happened and how we came to this
    situation. I started from the very beginning, got halfway through. He picked up the
    first affidavit that I had read—that I had written for Sergeant Strickland and he asked
    me a question about the times and warnings. I explained to him, and at that time is
    when he cut me off and he said—he was kind of agitated. And he looked at me and
    said, ‘Sir, you didn’t do nothing wrong. You followed protocol and policy.’”
    Any of the five allegations or counts would have sufficed as good cause for discharge.
    44
    See County of Dallas v. Wiland, 
    216 S.W.3d 344
    , 354 (Tex. 2007); Bexar Cnty. Sheriff’s
    Civil Serv. Comm’n v. Davis, 
    802 S.W.2d 659
    , 661 & n.2 (Tex. 1990).
    19
    Due Process Clause and its Texas counterpart require that “prior to any termination, the employer
    must furnish the employee with ‘oral or written notice of the charges against him, an explanation of
    the employer’s evidence, and an opportunity to present his side of the story.’”45 “[T]hese procedures
    . . . ‘need not be elaborate,’” especially if “a full post-termination hearing” is provided.46 But Lang
    emphasizes that his complaints are not that DPS deprived him of this “constitutional minimum of
    due process,” but that they failed to provide additional “due process” prescribed by Chapter 411,
    Subchapter B of Chapter 614, and the Procedures. He further invokes—quite understandably, given
    the state of the administrative record—the concept that his “due process” rights do not depend on
    the ultimate merits of the just-cause determination.47
    In his first issue, Lang contends that the formal complaint with which he was served
    in December 2008 failed to provide him sufficient notice of the allegations against him. Lang argues
    chiefly that the complaint failed to satisfy the requirements of Subchapter B of Government Code
    Chapter 614, the statute requiring that any “complaint” against a covered law-enforcement officer
    be reduced to writing and signed, furnished to the officer “within a reasonable time after the
    complaint is filed,” and that “[d]isciplinary action may not be taken against the officer . . . unless a
    copy of the signed complaint is given to the officer.”48 Although the text of Subchapter B itself does
    45
    
    Davis, 802 S.W.2d at 662
    (quoting Cleveland Bd. of Educ. v. Loudermill, 
    470 U.S. 532
    ,
    546 (1985)).
    46
    
    Id. at 662-63
    (quoting 
    Loudermill, 470 U.S. at 545-46
    ).
    47
    See 
    Wiland, 216 S.W.3d at 356-57
    (“‘[T]he right to procedural due process is “absolute”
    in the sense that it does not depend upon the merits of a claimant’s substantive assertions . . . .’”
    (quoting Carey v. Piphus, 
    435 U.S. 247
    , 266-67 (1978))).
    48
    Tex. Gov’t Code § 614.023(a), (b).
    20
    not elaborate regarding any required contents or specificity of such a “complaint,” appellate courts,
    including this Court, have inferred that these and other aspects of the “complaint” requirement
    must be construed in light of two overarching statutory purposes: (1) reducing the risk that adverse
    employment actions will be based on unsubstantiated complaints; and (2) ensuring that the accused
    officer receives sufficient information to enable him to defend against the allegations.49 Accordingly,
    this Court has held that allegations wholly omitted from any written complaint cannot serve as a
    basis for discipline without violating Subchapter B.50 Nor, one of our sister courts has reasoned, was
    Subchapter B satisfied by a complaint “express[ing] the conclusions of other peace officers based
    on general allegations of unidentified people”—e.g., a “feel[ing]” that the accused officer “is
    threatening to undermine [the] authority [of the] chief and erode the good order and discipline of the
    department,” “has been speaking ill of the department,” and has not been acting as “a professional
    police officer”—because there were “no dates, no names, and no way to investigate” the allegations,
    let alone any way for the accused officer to defend against them.51
    Lang insists that the formal complaint against him here falls into the same category.
    We disagree. As we have previously detailed, Lt. Smith filed a written complaint, on the requisite
    C-1 form, alleging specific acts of wrongdoing by Lang—that he “fabricated information entered
    on case reports,” “fabricated and/or falsified information entered on arrest citations . . . ,” “falsified
    49
    See, e.g., Treadway v. Holder, 
    309 S.W.3d 780
    , 784-85 (Tex. App.—Austin 2010,
    pet. denied) (quoting Turner v. Perry, 
    278 S.W.3d 806
    , 823 (Tex. App.—Houston [14th Dist.] 2009,
    pet. denied)).
    50
    See 
    id. at 783-85;
    see also Guthery v. Taylor, 
    112 S.W.3d 715
    , 721-24
    (Tex. App.—Houston [14th Dist.] 2003, no pet.) (no complaint furnished to accused officer).
    51
    
    Turner, 278 S.W.3d at 823-24
    .
    21
    information entered on written warnings . . . ,” “failed to submit contraband (drug evidence) that
    came into his possession to a crime laboratory for analysis and/or destruction,” and “failed to prepare
    and submit case reports and additional reporting documents in accordance with Departmental policy
    for custodial arrests”—and citing specific Department rules that Smith maintained were implicated
    by his allegations. These allegations, in turn, ultimately served as the basis for McCraw’s discharge
    decision52—and any one of them would have sufficed as just cause.
    In insisting that these allegations were insufficient nonetheless, Lang complains that
    Smith did not pinpoint specific dates, times, or affected individuals within the “four corners” of the
    C-1 form, but merely stated that each of the five categories of alleged wrongdoing had occurred
    “[o]n various dates and at various times between January 1, 2005 and December 31, 2006.” Given
    this generality and temporal breadth, Lang insists, the complaint failed to provide him notice
    sufficient to enable him to defend against the allegations. At least in the context of the record here,
    we cannot agree. The record, again, demonstrates conclusively that even before Lang was served
    with the formal complaint, he had already been confronted with the allegations and evidence against
    him during the preceding administrative inquiry, had given two lengthy interviews concerning the
    subject matter of the eventual complaint, and had even admitted to many of the key allegations.
    Against that backdrop, the allegations as framed by Smith were sufficient notice to Lang as to the
    52
    As noted previously, McCraw’s pre-termination notice in September 2009 incorporated
    the substance of the complaint allegations, and his ultimate notice of termination cross-referenced
    his earlier notice. In this regard, Lang suggests that McCraw’s notices failed to satisfy Chapter 411’s
    requirement that Lang be furnished a “written statement giving the reasons for the action taken
    [that] must point out each commission rule alleged to have been violated by the officer and must
    describe the alleged acts of the officer that the department contends are in violation of the
    commission rules.” Tex. Gov’t Code § 411.007(e-1). However, Lang does not present argument
    or authorities to support that assertion apart from his contentions based on Subchapter B, and we
    would reject it for the same reasons.
    22
    wrongdoing he was accused of and provided sufficient information to enable him to mount any
    defense he might have attempted.53 Accordingly, we overrule Lang’s first issue.
    Lang’s sole remaining issue, his second issue, also invokes Subchapter B. Even if
    the formal complaint served on him in December 2008 satisfies Subchapter B’s requirements,
    Lang maintains, DPS violated the statute in conducting the administrative inquiry that preceded it.
    Lang’s argument is premised on the view that the internal DPS communications prompting the
    July 2008 initiation of the administrative inquiry were themselves a “complaint” within the meaning
    of Subchapter B. Consequently, Lang reasons, DPS violated Subchapter B by failing to provide
    him a written and signed copy of this “complaint” within a “reasonable time” after it was
    “filed.”54 Similarly, Lang urges that DPS failed to comply with various Procedures that implement
    Subchapter B, including a requirement that he be served with a copy of the complaint within ten days
    after it is filed “where possible and feasible,”55 and that the investigation be concluded within
    28 days absent an extension.56
    53
    See Harris Cnty. Sheriff’s Civil Serv. Comm’n v. Guthrie, 
    423 S.W.3d 523
    , 530-32
    (Tex. App.—Houston [14th Dist.] 2014, pet. filed) (distinguishing Turner and Guthery and
    reasoning that because officer’s “own sworn statement corroborate[d] many of the allegations
    identified as the basis for his termination,” it could not be said that he “received insufficient
    information to allow him to investigate or defend against the complaints”); see also Fudge v.
    Haggar, 
    621 S.W.2d 196
    , 197-98 (Tex. Civ. App.—Texarkana 1981, writ ref’d n.r.e.) (complaint
    was sufficient under Subchapter B’s precursor despite failing to list all allegations of misconduct that
    served as basis for termination where officer was contemporaneously provided with affidavits that
    referred to other allegations).
    54
    Tex. Gov’t Code § 614.023(a).
    55
    Procedures § 42.02(4).
    56
    
    Id. § 42.04(10).
    23
    Lang fails to demonstrate any reversible error. This Court has previously recognized
    that an initial failure to comply with Subchapter B’s requirements does not categorically
    mandate a remedy of reinstatement but may be cured, in effect, by furnishing a Subchapter B-
    compliant “complaint” to the subject officer in advance of the final discharge decision.57 That
    occurred here—DPS served Lang with the formal complaint in December 2008, well in advance of
    his discharge by McCraw, and still longer before the administrative process concerning that decision
    was finally concluded by the Commission’s order. Nor can we conclude that the Commission erred
    in implicitly concluding that DPS had not violated Subchapter B or related Procedures in the
    first place because there was no “complaint,” as those requirements contemplate, until the formal
    complaint was filed in December 2008. As previously noted, the rules governing DPS internal
    investigations have construed and implemented Subchapter B so as to distinguish “complaints,”
    which the rules make subject to that statute’s requirements, from “administrative inquiries,”
    which are not.58 Only if DPS escalates an “administrative inquiry” to a formal “complaint” do
    the rules impose the Subchapter B notice requirements.59 The evidence is sufficient to support the
    Commission’s implied finding or conclusion that DPS pursued only an administrative inquiry until
    the December 2008 formal complaint was initiated—indeed, Lang himself acknowledged that the
    investigation was initially an “administrative inquiry,” not a “complaint,” in both his transcribed
    interviews and in his subsequent adoption of his November 2008 affidavit and interviews “regarding
    AI-08-107 . . . [to] stand [on their] own . . . regarding C08-154.” Nor can we conclude that the
    57
    See Bracey v. City of Killeen, 
    417 S.W.3d 94
    , 112-13 (Tex. App.—Austin 2013, no pet.).
    58
    Procedures §§ 42.02, .04(11).
    59
    See 
    id. § 42.04(11)(g),
    (h).
    24
    Commission’s application of Subchapter B and related Procedures to these facts is inconsistent with
    the texts of those provisions or otherwise unreasonable.60 We overrule Lang’s second issue.
    CONCLUSION
    Having overruled each of Lang’s issues, we affirm the district court’s judgment
    affirming the Commission’s order.
    __________________________________________
    Bob Pemberton, Justice
    Before Justices Puryear, Pemberton, and Rose
    Affirmed
    Filed: July 18, 2014
    60
    See, e.g., TGS-NOPEC Geophysical Co. v. Combs, 
    340 S.W.3d 432
    , 438-39 (Tex. 2011)
    (summarizing principles governing review of administrative construction of statutes and rules agency
    is charged with enforcing).
    25