Kevin B. Brashear and Christopher S. Kitchen, Individually and on Behalf of All Other Similarly Situated Individuals v. Panini America, Inc. ( 2023 )


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  • AFFIRM and Opinion Filed July 14, 2023
    S  In The
    Court of Appeals
    Fifth District of Texas at Dallas
    No. 05-22-01338-CV
    KEVIN B. BRASHEAR AND CHRISTOPHER S. KITCHEN,
    INDIVIDUALLY AND ON BEHALF OF ALL OTHER SIMILARLY
    SITUATED INDIVIDUALS, Appellants
    V.
    PANINI AMERICA, INC., Appellee
    On Appeal from the 160th Judicial District Court
    Dallas County, Texas
    Trial Court Cause No. DC-20-08771
    MEMORANDUM OPINION
    Before Justices Pedersen, III, Garcia, and Kennedy
    Opinion by Justice Kennedy
    Kevin B. Brashear and Christopher S. Kitchen appeal the denial of their
    motion for class certification in this lawsuit arising from Panini America, Inc.’s
    (Panini) issuance of redemption cards in connection with its sports trading card
    business. We affirm the trial court’s order denying appellants’ request for class
    certification. Because all issues are settled in law, we issue this memorandum
    opinion. TEX. R. APP. P. 47.4.
    BACKGROUND
    I.      Panini’s Collections1
    Panini is incorporated under the laws of the state of Delaware and has its
    principal place of business in Irving, Texas. In addition to other sports memorabilia,
    Panini manufactures and sells sports trading cards. It holds licenses to produce
    official NFL, NBA, WNBA, and MLB Players’ Association trading cards.
    Each year, Panini releases up to 100 or more unique trading card collections,
    which include more than 80 unique brands and programs and have different price
    points. Each trading card collection includes common versions of each cards, known
    as “base cards,” and a range of other cards (sometimes called “insert cards”), such
    as autographed cards, memorabilia cards, and numbered cards known as “parallels.”
    Autograph and memorabilia cards include signatures, or pieces of equipment or
    jerseys used during a game. Autograph cards are either on-card autographs, sticker
    autographs, or autographed memorabilia/specialty items, which are incorporated
    into the card. Parallel cards typically have the same design and photo as base cards
    but have different color schemes or other design embellishments.
    The images below are of memorabilia (left) and autograph (right) cards from
    the Panini 2014 Select Football collection:
    1
    The background facts set forth in this opinion concerning Panini and its sports trading card business
    are derived from evidence Panini presented in connection with its opposition to appellants’ motion for class
    certification.
    –2–
    The following images are of memorabilia (left) and autograph (right) cards from
    the Panini 2017 Chronicles Baseball collection:
    II.      Packaging and Sale of Trading Cards
    Panini packages trading cards in sealed packs (meaning the purchaser will not
    know which cards are included in a particular pack until the pack is opened) that are
    –3–
    then sold in boxes. The boxes contain either one or multiple sealed packs depending
    on the particular product.
    Panini’s collections are packaged separately as “Hobby” boxes, or “Retail”
    boxes, which contain different product mixes (i.e., different ratios of base cards to
    insert cards). Hobby boxes are distributed primarily to smaller, specialty retailers
    such as hobby shops. Retail boxes are distributed primarily to larger, national
    retailers such as Walmart or Target. Other products commonly referred to as “stock
    keeping units” (SKU) are packaged separately as “Blaster” boxes, “Hanger” boxes,
    “Multi-pack” or “Fat Pack” boxes, and “Gravity Feed” boxes, each containing their
    own unique product mix. Boxes containing SKU products are distributed primarily
    to larger, national retailers. Multi-pack or Fat Pack boxes and Gravity Feed boxes
    may also be found at smaller specialty retailers, which may open the boxes and sell
    the individual packs without displaying the packaging or labeling on the original
    box.
    Some of Panini’s product packaging includes “box break” information
    concerning the average number of autograph or memorabilia cards included in each
    box; others do not. But this information varies, even within the same collection,
    based on the specific product mix, the specific SKU, and the specific type of product
    packaging.
    –4–
    III.     Redemption Cards
    Trading card collections frequently include thousands of autographs that have
    been hand-signed by professional athletes. Panini depends on athletes to return
    autographs in time for product packaging and distribution. When an athlete fails to
    timely return an autographed card, Panini follows the usage of trade and standard
    industry practice of providing a redemption card in place of the actual autographed
    card. There is an active secondary market for Panini’s redemption cards, and Panini
    redemption cards are regularly featured on Beckett Collectibles, Inc. d/b/a Beckett
    Grading Services’ “Hot List” of the most desirable cards.
    The redemption card pictured below (back and front) is from the Panini
    2017 Chronicles Baseball collection:
    –5–
    Cardholders can redeem redemption cards for the autographed card if it
    becomes available, or for a comparable substitute card. The redemption process
    does not require customers to pay money or provide anything else of value to Panini.
    Redemption cards provide instructions on how to submit a request for redemption to
    Panini. The cardholders are instructed to scratch off the code on the card and enter
    the code online or mail the card along with the cardholder’s name, mailing and email
    addresses, and phone number to Panini. The redemption cards also inform the holder
    that the cards are available as they are received by Panini, and that the specified card
    may not be available to ship within 4 months. If a customer chooses to wait for the
    specified card and that card has not become available within 4 months, Panini gives
    the redemption cardholder notice of three options: (1) to continue waiting for the
    specified card; (2) to request a substitute card; or (3) to request reward points. This
    process repeats every 4 months until Panini fulfills the cardholder’s redemption
    request.
    Panini issues a relatively small number of redemption cards. Between 2010
    and 2020, redemption cards accounted for approximately 0.0585% of all cards that
    Panini produced. With respect to unfulfilled redemption requests during that period
    of time, they represent 0.00817% of all Panini cards produced. Panini has fulfilled
    approximately 86% of the redemption requests submitted, leaving 14% pending.
    –6–
    IV.       Redemption Requests Submitted by Appellants
    Brashear, a resident of the state of Texas, submitted six redemption requests
    to Panini. Panini fulfilled all six of his redemption requests with autographed cards
    for the specific athlete identified on each redemption card. When he filed his
    lawsuit, Brashear had one outstanding redemption request, which has since been
    fulfilled.     That request concerned a redemption card corresponding to an
    autographed card by Odell Beckham, Jr. that was in a box of 2014 Panini Select
    Football trading cards Brashear purchased from Nick’s Sports Cards and
    Memorabilia, a third-party retailer.
    Kitchen, a resident of the state of Florida, submitted nine redemption requests
    to Panini. Panini fulfilled all but one of his requests with autographed cards for the
    specific athlete identified on each redemption card. Panini fulfilled the remaining
    request with a substitute card. When he filed suit, Kitchen had two outstanding
    requests, which have since been fulfilled. Those requests concerned two redemption
    cards corresponding to autographed cards by Orlando Arcia and Andrew Benintendi
    from a box break of 2017 Panini Chronicles Baseball trading cards.
    V.        The Lawsuit
    Brashear and Kitchen filed suit against Panini claiming they, along with
    thousands of individual consumers and collectors of sports trading cards across the
    country, likely exceeding 300,000 individuals, fell victim to:
    –7–
    Panini’s predatory scheme involving its knowingly false and
    misleading guarantee to provide valuable, sought after trading cards, or
    comparable substitutes, through its use of a process in which it places
    “redemption cards” in boxes of cards rather than actual specified
    autographed cards, thereby requiring the individual who received the
    redemption card to register an online account with Panini and enter the
    scratch-off code from the redemption card. This starts the consumer’s
    waiting period to receive an actual card, which very often never occurs,
    or does so after a long period of time, well beyond that which is
    guaranteed by Panini, and often after the specified autographed cards
    have lost significant value.
    Appellants asserted various causes of action against Panini and sought to recover
    compensatory and exemplary damages, and attorney’s fees and costs.
    As part of the suit, appellants sought to certify a nationwide class for some,
    but not all, of their claims.2 Specifically, they sought to certify a class for three of
    their claims under the Texas Deceptive Trade Practices Act (DTPA), TEX. BUS. &
    COM. CODE ANN. §§ 17.01–.955; specifically, their claims under: (1) Section
    17.46(b)(5) for misrepresenting that the redemption cards were legitimate stand-ins,
    or IOUs, for the specified autographed cards that could be redeemed for delivery of
    the specified autographed cards; (2) Section 17.50(a)(3) for engaging in an
    unconscionable action or course of action that took advantage of appellants’ and the
    putative class members’ lack of knowledge of Panini’s inability to fulfill redemption
    2
    In support of their motion for class certification, appellants relied on deposition testimony of
    appellants and David Sharp, a designated representative of Panini, declarations of appellants, copies of
    redemption cards, terms and conditions produced by Panini, various reports of Beckett, redemption history,
    rule 11 agreement regarding the numerosity requirement for class certification, curriculum vitae of
    proposed class counsel and a trial plan.
    –8–
    requests, of which Panini was well aware; and (3) Section 17.50(a)(2) (addressing
    breach of an express or implied warranty), as well as Section 2.314 of the Business
    & Commerce Code (Implied Warranty: Merchantability; Usage of Trade), for selling
    products that “failed to conform to promises or affirmations of fact made on the
    container or label” and were “unfit for the ordinary purpose for which redemption
    cards are used.” Included in the class would be persons who received a redemption
    card in place of the actual specified autographed card, who submitted a redemption
    request prior to the listed expiration date, and who did not receive the actual specified
    autographed card of value within the selected timeframe (4 or 8 months) or who did
    not receive a card of comparable value.
    Appellants asserted that they satisfied the four prerequisites to class
    certification set forth in Rule 42(a) of the Texas Rules of Civil Procedure,
    numerosity, commonality, typicality and adequacy of representation, and that
    certification was proper under Rules 42(b)(1)(A) and 42(b)(3) because the
    prosecution of separate actions by or against the individual members of the class
    would create a risk of inconsistent or varying adjudications with respect to individual
    class members, and questions of law or fact common to the members of the class
    predominate and a class action is superior to other methods for adjudication of the
    claims.
    –9–
    Panini opposed appellants’ motion for class certification asserting, in part, that
    individual questions regarding reliance, damages, consumer status, and the
    applicable law predominate.3 Panini also filed traditional and no-evidence motions
    for summary judgment on appellants’ class claims.
    The trial court considered Panini’s summary judgment motions before
    addressing appellants’ motion for class certification. The trial court denied Panini’s
    motions and then held a hearing on appellants’ class certification request. The trial
    court denied appellants’ motion for class certification and made findings of fact and
    conclusions of law in support thereof. See TEX. R. CIV. P. 42(c)(1)(D) (setting forth
    statements that must be made in an order granting or denying certification under
    Rule 42(b)(3)).4 Among the court’s findings are the following:
     Reliance is a necessary element of a DTPA claim based on false, misleading
    or deceptive acts.
     The use of Redemption Cards, in place of autographed cards that are not
    available for shipment at the time of distribution, is a usage of trade and
    standard practice in the sports trading card industry.
     Questions of law and fact affecting only individual members predominate
    over any questions common to the members of the class.
     A class action is not superior to other available methods for the fair and
    efficient adjudication of the controversy.
    3
    In support of its opposition to appellants’ motion for class certification, Panini relied upon the
    declaration of David Sharp, various discovery responses, and depositions of appellants and David Sharp.
    4
    Note, there is no similar requirement for the denial of class certification under Rule 42(b)(1)(A).
    –10–
     The issues of law or fact, and mixed issues of both law and fact, affecting only
    individual class members include:
    1) the specific autographed card associated with each Redemption Card;
    2) the specific card collection from which each Redemption Card was
    obtained (Panini releases approximately 100 unique card collections
    annually); how each Redemption Card was obtained;
    3) whether each putative class member meets the statutory definition of a
    “consumer” under the DTPA;
    4) regarding the cards acquired;
    5) the specific representations made on the product packaging/labeling
    from which each Redemption Card was obtained (each collection is
    packaged differently, and cards within the same collection are packaged
    differently depending on the specific distribution channel);
    6) whether, and how, a putative class member relied on any representation
    made by Panini;
    7) the specific sources of information (including recommendations from
    friends and information published by third-parties) upon which each
    putative class member relied in purchasing the Panini products from
    which each Redemption Card was obtained;
    8) when each putative class member obtained each Redemption Card;
    9) when each putative class member submitted each Redemption Card to
    Panini; the market value of any given Redemption Card over time;
    10)       the market value of the specified autographed card to be
    redeemed over time;
    11)       the market value of any substitute trading card over time;
    12)       the physical condition of any card (whether the specified
    autographed card, or a substitute trading card) sent by Panini in
    fulfillment of any Redemption Card;
    13)       the specific damages calculation (if any) for each putative class
    member;
    14)       each putative class member’s individual course of dealing, if any,
    with Panini regarding Redemption Cards and Panini’s redemption
    program;
    15)       each putative class member’s knowledge, ability, experience, or
    capacity with respect to Redemption Cards and the sports trading card
    industry;
    16)       the merchantability of each Redemption Card;
    17)       Panini’s course of dealing with each athlete under contract to
    provide autographs for each Redemption Card, at the time each
    –11–
    Redemption Card was issued (i.e., Panini’s knowledge as to the
    likelihood that each individual athlete would fulfill their contractual
    obligations to provide autographs);
    18)       whether each putative class member waived the ability to
    participate in a class action proceeding (by accepting Panini’s Terms &
    Conditions);
    19)       whether each putative class member’s claim is governed by
    Panini’s March 12, 2019 TERMS AND CONDITIONS, or Panini’s
    TERMS OF USE AGREEMENT – REDEMPTIONS, updated October
    9, 2021; and
    20)       the law of the specific state that applies to each putative class
    member’s acquisition and submission of a Redemption Card (Plaintiffs
    seek to certify a nationwide class).5
     Each putative class member can separately adjudicate their respective claims
    with Panini. Alternatively, each putative class member can request a
    substitute trading card, in place of the specified autographed card, according
    to the terms and conditions printed on each Redemption Card.
     Issues common to the members of the putative class do not predominate over
    individual issues . . . [because] individual issues predominate regarding
    alleged damages for all of Plaintiffs’ claims. . . . Choice-of-law issues
    preclude a finding that a class action is superior to other available methods for
    the fair and efficient adjudication of alleged claims. . . . The consumer status
    of each putative class member presents individual issues that overwhelm any
    common issue. . . . Panini’s Terms and Conditions present individual issues
    that overwhelm any common issues. . . . Individual issues predominate on
    Plaintiffs’ DTPA § 17.46(b)(5) claim because that claim requires proof of
    reliance. . . . Plaintiffs’ unconscionability claim under § 17.50(a)(3) cannot
    be certified for class action treatment because individual issues will
    overwhelm any common issue. . . . Plaintiffs’ breach of implied warranty
    claims under DTPA § 17.50(a)(2) and Tex. Bus. & Com. Code. § 2.314 cannot
    be certified for class treatment because individual issues will overwhelm any
    common issue.
     A class action is not superior to other available methods for the fair, and
    efficient adjudication of the controversy. The sheer number of individual
    5
    The trial court also found these issues would be the object of most of the efforts of the litigants and
    the court.
    –12–
    issues, and the necessary application of the laws of all fifty states, would
    completely overwhelm any jury, the Court, the Court’s resources and staff,
    and the litigants.
    This interlocutory appeal followed.
    DISCUSSION
    Appellants urge the trial court abused its discretion by refusing to certify a
    class. In doing so, appellants challenge the trial courts findings:
     The prerequisites of commonality, typicality, and adequacy of representation
    were not met for any of appellants’ asserted claims [(Rule 42(a)
    requirements)];
     Common issues do not predominate over individual issues [(Rule 42(b)(3)
    requirement)]; and
     The class action device is not superior to other available methods for the fair
    and efficient adjudication of the controversy [(Rule 42(b)(3) requirement)].
    In addition, appellants contend the trial court erred in failing to find that the
    prosecution of separate actions would create a risk of inconsistent or varying
    adjudications with respect to individual members of the class that would establish
    incompatible standards of conduct for the party opposing the class, Rule 42(b)(1)(A)
    requirement.
    I.      Standard of Review
    Trial courts enjoy a wide range of discretion in deciding whether to maintain
    a lawsuit as a class action. Vincent v. Bank of Am., N.A., 
    109 S.W.3d 856
    , 864 (Tex.
    App.—Dallas 2003, pet. denied). Thus, appellate courts review a trial court’s ruling
    –13–
    on a request for class certification for abuse of discretion. Compaq Computer Corp.
    v. Lapray, 
    135 S.W.3d 657
    , 671 (Tex. 2004). A trial court abuses its discretion when
    it: (1) acts arbitrarily or unreasonably; (2) does not properly apply the law to the
    undisputed facts; or (3) rules on factual assertions not supported by the record.
    Kondos v. Lincoln Prop. Co., 
    110 S.W.3d 716
    , 720 (Tex. App.—Dallas 2003, no
    pet.).
    There is no right to litigate a claim as a class action. Sw. Ref. Co. v. Bernal,
    
    22 S.W.3d 425
    , 439 (Tex. 2000). Rather, Rule 42 of the Texas Rules of Civil
    Procedure provides only that a court may certify a class action if the plaintiff satisfies
    the requirements of the rule. TEX. R. CIV. P. 42; 
    id.
     The Texas Supreme Court has
    rejected a “certify now and worry later” approach. Bernal, 22 S.W.3d at 435. Actual
    conformance with Rule 42 is indispensable, and compliance with the rule must be
    demonstrated, not presumed. Stonebridge Life Ins. Co. v. Pitts, 
    236 S.W.3d 201
    ,
    205 (Tex. 2007).
    As this Court has previously noted, an appellant seeking to reverse an order
    denying class certification, as appellants do here, faces a formidable task. Vinson v.
    Tex. Commerce Bank–Houston Nat’l Ass’n, 
    880 S.W.2d 820
    , 824 (Tex. App.—
    Dallas 1994, no writ). The appellant must demonstrate not only that it satisfied all
    the requirements for certification under Rule 42, it must also show that the trial
    court’s refusal to certify was legally unreasonable under the facts and circumstances
    –14–
    of the case. 
    Id.
     Even if certification would have been proper, a denial may still not
    be an abuse of discretion because, as a matter committed to the trial court’s
    discretion, denial of a class certification will be upheld on appeal so long as the court
    acted rationally in the exercise of its discretion. 
    Id.
    II.      Class Action
    The class action is a procedural device intended to advance judicial economy
    by trying claims together that lend themselves to collective treatment. Bernal, 22
    S.W.3d at 437. It is not meant to alter the parties’ burdens of proof, right to a jury
    trial, or the substantive prerequisites to recovery under a given tort. Id. Although a
    goal of our system is to resolve lawsuits with great expedition and dispatch and at
    the least expense, the supreme objective of the court is to obtain a just, fair, equitable
    and impartial adjudication of the right of the litigant under established principles of
    substantive law. Id. (citing TEX. R. CIV. P. 1)). This means that the convenience of
    economy must yield to a paramount concern for a fair and impartial trial. In re Ethyl
    Corp., 
    975 S.W.2d 606
    , 613 (Tex. 1998). And basic to the right to a fair trial is that
    each party have the opportunity to adequately and vigorously present any material
    claims and defenses. Bernal, 22 S.W.3d at 437.
    Aggregating claims can dramatically alter tort jurisprudence. Id. at 438.
    Under the traditional tort model, recovery is conditioned on defendant responsibility.
    Id. The plaintiff must prove, and the defendant must be given the opportunity to
    –15–
    contest, every element of a claim. Id. By removing individual considerations from
    the adversarial process, the tort system is shorn of a valuable method for screening
    out marginal and unfounded claims. Id. In this way, “[c]lass certification magnifies
    and strengthens the number of unmeritorious claims.” Id. (quoting Castano v. Am.
    Tobacco Co., 
    84 F.3d 734
    , 746 (5th Cir. 1996)). If claims are not subject to some
    level of individual attention, defendants are more likely to be held liable to claimants
    to whom they caused no harm. 
    Id.
    A class action may be maintained only if it meets all four requirements of Rule
    42(a)—numerosity, commonality, typicality, and adequacy of representation. TEX.
    R. CIV. P. 42(a). In addition, a class action must meet one of three requirements
    under Rule 42(b). Id. 42(b); Doran v. Clubcorp USA, Inc., 
    174 S.W.3d 883
    , 887
    (Tex. App.—Dallas 2005, no pet.).
    In this case, appellants claimed a class action was maintainable under Rules
    42(b)(1)(A) and 42(b)(3). Rule 42(b)(1)(A) requires a showing that prosecution of
    separate actions would create a risk of inconsistent or varying adjudications with
    respect to individual members of the class which would establish incompatible
    standards of conduct for the party opposing the class. TEX. R. CIV. P. 42(b)(1)(A).
    Rule 42(b)(3) requires (1) that questions of law or fact common to the members of
    the class predominate over any questions affecting only individual members and (2)
    –16–
    that a class action is superior to other methods for the fair and efficient adjudication
    of the controversy. Id. 42(b)(3).
    The predominance requirement set forth in Rule 42(b)(3) is one of the most
    stringent prerequisites to class certification and must be rigorously applied to prevent
    class certification when complex and diverse individual issues would overwhelm or
    confuse a jury or severely compromise a party’s ability to present otherwise viable
    claims and defenses. Pitts, 236 S.W.3d at 205. Certification is not appropriate
    unless it is determinable from the outset that the individual issues can be considered
    in a manageable, time-efficient and fair manner. Id. The test for predominance is
    not whether common issues outnumber uncommon issues but whether common or
    individual issues will be the object of most of the efforts of the litigants and the court.
    Bernal, 22 S.W.3d at 434. Courts determine whether common issues predominate
    by identifying the substantive issues that will control the outcome of the litigation,
    assessing which issues will predominate, and determining if those predominant
    issues are common to the class. Id. “If, after common issues are resolved, presenting
    and resolving individual issues is likely to be an overwhelming or unmanageable
    task for a single jury, then common issues do not predominate.” Id.
    III.   Rule 42(b)(3) – Predominance and Superiority Required
    We begin by addressing appellants’ contention the trial court erred in finding
    common issues do not predominate over individual issues.
    –17–
    A. Common Issues of Law
    To establish that common issues of law predominate, appellants, as the class
    representatives, had the burden of establishing either the consumer protection laws
    of the fifty states do not differ or one state’s law applies to the claims of the entire
    class. Appellants appear to concede, as the Texas Supreme Court has previously
    determined, that the consumer protection laws of the fifty states differ. See Henry
    Schein, Inc. v. Stromboe, 
    102 S.W.3d 675
    , 695–96 (Tex. 2002). Thus, appellants
    had to establish one state’s law applies under the Restatement (Second) Conflicts of
    Laws’ “most significant contacts” test. See Vanderbilt Mortg. & Fin., Inc. v. Posey,
    
    146 S.W.3d 302
    , 312 (Tex. App.—Texarkana 2004, no pet.) (if laws differ, we
    consider which state has the “most significant relationship”); see also RESTATEMENT
    (SECOND) CONFLICTS      OF   LAWS § 145 (1971) (law of the state with the most
    significant relationship to the particular issue in tort should govern).
    Section 148 of the Restatement (Second) Conflicts of Laws addresses claims
    related to the torts of fraud and misrepresentation and controls the issue presented
    here. See id. § 145, cmt. a. (Sections 146-155 deal with particular torts as to which
    it is possible to state rules of greater precision); see also Hughes Wood Prods., Inc.
    v. Wagner, 
    18 S.W.3d 202
    , 205–06 (Tex. 2000); Grant Thornton LLP v. Suntrust
    Bank, 
    133 S.W.3d 342
    , 358 (Tex. App.—Dallas 2004, pet. denied). Section 148
    contains two subsections. The first governs cases in which all actions (from
    –18–
    misrepresentation to reliance and injury) take place in one state. In such cases, the
    law of that state generally applies. RESTATEMENT (SECOND) CONFLICTS IN LAWS
    § 148(1). For class members who live in Texas and had their only contacts with
    Panini there, Texas most likely has the most significant relationship to their claims.
    But the analysis is different for all the other class members. Section 148(2) governs
    transactions that take place in more than one state, and require courts to consider the
    following factors:
    (a)    the place, or places, where the plaintiff acted in reliance upon the
    defendant’s representations;
    (b)    the place where the plaintiff received the representations;
    (c)    the place where the defendant made the representations;
    (d)    the domicile, residence, nationality, place of incorporation and place
    of business of the parties;
    (e)    the place where a tangible thing which is the subject of the transaction
    between the parties was situated at the time; and
    (f)    the place where the plaintiff is to render performance under a contract
    which he has been induced to enter by the false representations of the
    defendant.
    Id. § 148(2). The comments to Section 148(2) provide that, when any two of the
    factors above, except domicile and state of incorporation or place of business, are
    located within the same state, that state will usually have the most significant
    contacts. Id. cmt. j.
    –19–
    Under factors (a) and (b), the putative class members would most likely have
    received and acted in reliance on any alleged misrepresentation of Panini in their
    home states. Under factor (c), alleged misrepresentations contained on product
    packaging and redemption cards would be made in the location where the product
    was sold, which would be in Texas. While the place where the defendant made
    representations and the place where the plaintiff received them are of equal
    importance, they are outweighed by the place where the plaintiff acted in reliance,
    likely the plaintiff’s home state. Tracker Marine L.P. v. Ogle, 
    108 S.W.3d 349
    , 356
    (Tex. App.—Houston [14th Dist.] 2003, no pet.). Under factor (d), the residences
    of the putative class members are more important than Panini’s place of business
    because the financial loss involved will usually be of greatest concern there. 
    Id.
    Factors (e) and (f) favor application of the laws of states of the putative class
    members’ residences because that is where the redemption cards were likely located
    and where any putative class member would have performed. Moreover, consumer
    protection statutes are intended to protect consumers. Thus, one would expect the
    state where those consumers reside would have the most significant interest. 
    Id.
    Therefore, it appears that multiple states’ laws would apply to the putative class
    members’ claims.
    We conclude appellants failed to show that common legal issues predominate.
    Accordingly, the trial court did not abuse its discretion in concluding questions of
    –20–
    law affecting only individual members predominate over any questions common to
    the members of the class and choice-of-law issues preclude a finding that a class
    action is superior to other available methods for the fair and efficient adjudication of
    alleged claims.    Consequently, the trial court did not abuse its discretion in
    determining appellants failed to show a class action could be maintained under Rule
    42(b)(3).
    B. Common Issues of Fact
    We concluded above that a nationwide class could not be maintained under
    Rule 42(b)(3). Additionally, for the reasons set forth herein, we further conclude
    that even a statewide class could not be certified because of the predominance of
    individual fact issues.
    1. Section 17.46(b)(5)
    Reliance is an element of appellants’ claim under Section 17.46(b)(5).
    Schein, 102 S.W.3d at 693. The burden on appellants to prove reliance in order to
    recover on their Section 17.46(b)(5) claim is in no way altered by the assertion of
    claims on behalf of a class. Id. Thus, the thousands of putative class members in
    this case are held to the same standards of proof of reliance, and for that matter all
    the other elements of their claims, that they would be required to meet if each sued
    individually. Id. This does not mean that reliance or other elements of their causes
    of action cannot be proved class-wide with evidence generally applicable to all class
    –21–
    members. Id. But evidence insufficient to prove reliance in a suit by an individual
    does not become sufficient in a class action simply because there are more plaintiffs.
    Id. The procedural device of a class action eliminates the necessity of adducing the
    same evidence over and over again in a multitude of individual actions; it does not
    lessen the quality of evidence required in an individual action or relax substantive
    burdens of proof. Id. If a plaintiff could prove reliance in an individual action with
    the same evidence offered to show class-wide reliance, then the issue is one of law
    and fact common to the class. Id. The question the court must decide is whether the
    plaintiffs have demonstrated that they can meet their burden of proof in such a way
    that common issues predominate over individual ones. Id.
    In seeking to certify their Section 17.46(b)(5) claim, appellants urged that
    common questions regarding reliance predominate because Panini made the same
    representation to all class members, and the class members were subject to the same
    terms and conditions and redemption process. Panini argued, and the trial court
    found, that individual questions regarding reliance predominate precluding class
    certification of appellants’ Section 17.46(b)(5) claim.
    By virtue of its decision in Schein, the Texas Supreme Court severely limited
    the ability of plaintiff class representatives to form a class when the issue of reliance
    is of importance to the resolution of the class claim. See id. To maintain a class
    action under Rule 42(b)(3), consumer reliance upon misrepresentations must be
    –22–
    proved with class-wide proof; class-wide proof requires the existence of class-wide
    evidence. Id. Class-wide evidence requires that there be no differences in how
    individual members of the class relied on the alleged misrepresentation.                            Id.
    (“inescapably individual differences cannot be concealed in a throng.”).
    While the Texas Supreme Court did not entirely preclude class actions in
    which reliance is an issue, it did make such cases a near-impossibility. Fid. & Guar.
    Life Ins. Co. v. Pina, 
    165 S.W.3d 416
    , 423 (Tex. App.—Corpus Christi–Edinburg
    2005, no pet.). “Reliance is a thought process or one step in a larger thought process;
    . . . [it] can be shown only by demonstrating the person’s thought processes in
    reaching the decision. Proof of reliance or lack of reliance necessarily requires an
    individualized determination because, under all the same facts and circumstances,
    one person may have relied on the misrepresentation in reaching a decision while
    another did not rely on it in reaching the same decision.” Grant Thornton, 
    133 S.W.3d at 355
    .
    Appellants contend that they have established class-wide reliance on
    misrepresentations by Panini. Initially, appellants based their argument on their
    assertion Panini made the same representation to all purchasers regarding the
    number of autographed cards per box.6
    6
    When Kitchen was asked to identify the statements made by Panini that he relied on in purchasing a
    Panini product, Kitchen indicated that he relied on the package label, which stated “four autographs per
    box.”
    –23–
    The record before us establishes Panini releases over 100 unique collections
    each year. Many of the collections have different packaging that may, or may not,
    include “box break” information concerning the number of autographed cards. And
    Panini distributed many of its collections in boxes that made no representations
    about the number of autographed cards. For example, the retail box for the 2017
    Chronicles Baseball collection stated:
    FIND 1 ABSOLUTE ROOKIES BLUE IN EVERY BOX, ON AVERAGE!
    In contrast, the hobby box for the same collection stated:
    FIND 4 AUTOGRAPHS OR MEMORABILIA CARDS AND 8
    NUMBERED CARDS PER BOX, ON AVERAGE!
    Because Panini packages its card collections in multiple ways with different
    or no box-break information, an individual inquiry regarding the packaging will be
    required to determine what representation, if any, was made that could conceivably
    have been relied upon by the individual in making a purchase decision.
    In addition, the way a collector acquires a card manufactured by Panini can
    vary, which impacts the representation, if any, a customer might have been privy to.
    A collector might acquire a trading card by the case; by the box (hobby or retail); by
    the sealed pack or packet; or individually at hobby stores; at card shows; on eBay,
    FaceBook Marketplace and Craigslist; at garage sales and flea markets through case
    breaks; or as a gift from a case breaker. Thus, an individual inquiry as to how a
    collector obtained a redemption card would be necessary.
    –24–
    Collectors, like Kitchen, who acquired “loose” redemption cards on the
    secondary market are not likely to have relied on packaging statements to make their
    purchase decisions because the redemption cards would have been removed from
    Panini’s packaging at the time they acquired same.
    In addition, Panini presented evidence that, in some cases, the purchasers
    relied on recommendations from friends and others, rather than any statements made
    on Panini’s packaging. For all of the foregoing reasons, we conclude class-wide
    evidence of reliance on any packaging representation is lacking.
    In an attempt to establish class-wide evidence of reliance to support their
    assertion their Section 17.46(b)(5) claim may be maintained as a class action;
    appellants now urge that the relevant reliance for their misrepresentation claim
    occurred after the underlying purchase and is tied to the redemption process. They
    contend that the language on the redemption card “scratch off and redeem online” is
    an unambiguous representation that if you perform the actions as directed then
    Panini will send the specified autographed card to you. As an initial matter, we note
    that appellants’ characterization of this statement ignores the fact that the redemption
    cards state that “Redemption cards are available as they are received,” that any
    “specified card” may “not be available to ship within 4 months,” and that in response
    to a timely request Panini will send a comparable card, not the specified autographed
    card. In addition, we note that the redemption instructions merely explain how to
    –25–
    submit a redemption request online or by mail.                           The instructions are not a
    representation or guaranty that any specific card will be delivered within any
    definitive time period.
    Moreover, when we talk about misrepresentations under the DTPA, we are
    talking about statements, promises or representations made before the contract is
    signed in order to induce the signing thereof.7 McCrea v. Cubilla Condo. Corp.
    N.V., 
    685 S.W.2d 755
    , 759 (Tex. App.—Houston [1st Dist.] 1985, writ denied);
    Anthony Indus., Inc. v. Ragsdale, 
    643 S.W.2d 167
    , 174 (Tex. App.—Fort Worth
    1982, writ ref’d n.r.e.). Because redemption cards are sold in sealed packages, a
    customer would not typically see the redemption instruction until after purchasing
    the product. Consequently, customers purchasing product in sealed packages could
    not rely on the redemption card, or any instructions set forth thereon, in making the
    purchase. Accordingly, and contrary to appellants’ assertion, the fact that all of the
    putative class members submitted a redemption request does not answer the reliance
    issue as it relates to the Section 17.46(b)(5) claim presented here.
    7
    Appellants cite Alford for the proposition that class-wide reliance can be based on things the plaintiffs
    saw or did after they purchased the product at issue. Alford Chevrolet-Geo v. Jones, 
    91 S.W.3d 396
    , 406
    (Tex. App.—Texarkana 2002, pet. denied). Alford appears to hold that payment of a vehicle inventory tax
    after the purchase of a vehicle alone sufficed to prove reliance on the dealership’s representation that the
    buyer was responsible for the tax. See 
    id.
     Appellants’ reliance on Alford is misplaced as appellants did not
    incur an additional expense in following the instructions concerning the process to redeem the cards. See
    
    id.
    –26–
    There is no evidence purchasers actually uniformly relied on any
    representation of Panini. To the contrary, there is significant evidence that Panini’s
    package labels are not uniform, and that purchasers relied on recommendations from
    others rather than statements made directly or indirectly from Panini.8                             Thus,
    individual proof will be necessary. Schein, 102 S.W.3d at 694. Consequently, we
    conclude the trial court did not abuse its discretion in concluding the issues of law
    or fact affecting only individual class members include whether, and how, a putative
    class member relied on any representation made by Panini.
    2. DTPA Section 17.50(a)(3)
    Appellants’ unconscionable-action or course-of-conduct claim is predicated
    on their assertion Panini’s continued issuance of redemption cards took advantage
    of appellants’ and the putative class members’ lack of knowledge of Panini’s alleged
    inability to fulfill redemption requests and Panini’s admitted failure to send a
    comparable card of value.
    An unconscionable action or course of action is “an act or practice which, to
    a consumer’s detriment, takes advantage of the lack of knowledge, ability,
    experience, or capacity of the consumer to a grossly unfair degree.” BUS. & COM.
    § 17.45(5). Texas courts have consistently held that unconscionability claims
    8
    Brashear indicated that in purchasing the cards from Panini he relied on handwritten signs in his local
    hobby shop, as well as third-party information published by Beckett. Kitchen stated that in purchasing
    cards from Panini he relied on the recommendation of a friend, who brought him into collecting again.
    –27–
    involve highly individualized inquiries that are not appropriate for resolution by a
    class action. Tex. S. Rentals, Inc. v. Gomez, 
    267 S.W.3d 228
    , 244 (Tex. App.—
    Corpus Christi–Edinburg 2008, no pet.) (citing Wall v. Parkway Chevrolet, Inc., 
    176 S.W.3d 98
    , 106–08 (Tex. App.—Houston [1st Dist.] 2004, no pet.) (concluding that
    individual issues would predominate because defendant must be able to inquire what
    purchasers would have done with concealed information), and Peltier Enter, Inc. v.
    Hilton, 
    51 S.W.3d 616
    , 623–24 (Tex. App.—Tyler 2000, pet. denied) (concluding
    that individual questions of knowledge, ability, experience, and capacity would
    predominate)). We are not aware of a single case in Texas in which a class was
    certified to resolve a DTPA unconscionability claim.
    Appellants argue that Panini’s active and intentional shielding of information
    concerning alleged problems fulfilling redemption requests dispenses with the need
    for any individual inquiry into the putative class members’ knowledge, ability,
    experience, or capacity. Appellants’ argument ignores the fact that the record shows
    (1) information concerning the redemption process was available to customers, (2)
    Panini was not necessarily “shielding” information from customers and (3)
    customers have varying degrees of knowledge, ability, experience, and capacity that
    would affect what they knew or cared to know about the redemption cards and the
    redemption process. More particularly, as Panini pointed out to the trial court and
    this Court, as early as 2014, at least one publication discussed the very issues about
    –28–
    which appellants complain.9 In addition, the record shows Panini published a
    substantial amount of information about its redemption program online. And Panini
    also published numerous articles showcasing professional athlete’s signing Panini
    products that demonstrate it could take three, four, or even five years to fulfill
    redemption requests, in some cases. Thus, and contrary to appellants’ assertion, it
    is apparent that the level of knowledge or experience the class members have with
    redeeming redemption cards will vary considerably.
    In addition, when a disputed practice affects purchasing decisions, the
    defendant is entitled to inquire into individual class members’ knowledge and
    understanding of the practice because the class members’ desire for product could
    outweigh any objection to the disputed practice. Best Buy Co. v. Barrera, 
    248 S.W.3d 160
    , 162–63 (Tex. 2007); see also Wall v. Parkway Chevrolet, Inc., 
    176 S.W.3d 98
    , 107 (Tex. App.—Houston [1st Dist.] 2004, no pet.) (what an individual
    would have done if he had known about the disputed practice is a highly
    individualized inquiry).
    9
    More particularly, in 2014 the following comments were published in a book authored by
    Jeff Hwang.
    The biggest complaint that collectors have about redemptions is that redemptions can take
    an indefinite period to be fulfilled. A redemption might take anywhere from a few weeks to
    several months – and in some cases well over a year – to be fulfilled. Sometimes a player
    never signs and returns the cards, in which case those redemptions might automatically be
    replaced by other cards (in other cases, a collector can request a replacement from Topps
    for redemptions before fulfillment).
    Jeff Hwang, THE MODERN BASEBALL CARD INVESTOR, 276 (2014).
    –29–
    In fact, the record shows that Kitchen continued to buy sealed packs and boxes
    of Panini products despite his belief that Panini would only fulfill half of its
    redemptions. In contrast, Brashear indicated that he had never seen a redemption
    card before he received the one at issue here. This discrepancy supports the trial
    court’s conclusion that appellants’ unconscionable conduct claim requires an
    individual inquiry as to each putative class members’ knowledge and experience,
    which necessarily defeats class certification.
    Consequently, we conclude the trial court did not abuse its discretion in
    determining that common issues would not predominate with respect to the putative
    class member’s knowledge, ability, experience, or capacity with respect to
    redemption cards and the sports trading card industry.
    3. DTPA Section 17.50(a)(2) and Section 2.314 of the Business and
    Commerce Code
    Appellants sought class certification of their claim Panini breached an implied
    warranty of merchantability under DTPA Section 17.50(a)(2) and Texas Business
    and Commerce Code Section 2.314.10 Appellants assert the products they purchased
    were unmerchantable because they failed to conform to promises or affirmations of
    10
    Section 17.50(a)(2) provides, “A consumer may maintain an action where any of the following
    constitute a producing cause of economic damages or damages for mental anguish . . . breach of an express
    or implied warranty.” BUS. & COM. § 17.50(a)(2). Section 2.314 provides, in part, that, “Unless excluded
    or modified (Section 2.316), a warranty that goods shall be merchantable is implied in a contract for their
    sale if the seller is a merchant with respect to good of that kind. . . . Good to be merchantable must be at
    least such as . . . conform to the promises or affirmations of fact made on the container or label, if any.” Id.
    § 2.314.
    –30–
    fact made on the container or label and that the redemption cards were unfit for
    ordinary use because they did not actually represent any card of value.
    Appellants’ warranty claim based on representations made on the container or
    label is not suitable for class treatment because, as more fully discussed above under
    our discussion of appellants’ Section 17.46(b)(5) claim, the language on Panini’s
    product packaging is not uniform. Because Panini packages its card collections in
    multiple ways with different box break information, the determination of the
    representation that may have been made in connection with a particular customer’s
    purchase of a Panini product would require an individual inquiry.
    There is no class-wide evidence of a uniform promise or affirmation made to
    all class members because the containers and labels vary based on the packaging and
    the ways in which collectors acquire redemption cards varies.             Accordingly,
    appellants cannot satisfy the predominance requirement of Rule 42(b)(3) for their
    breach of implied warranty claim based on packaging information.
    With respect to an implied warranty of merchantability, such a warranty can
    be excluded or modified by course of dealing or course of performance or usage of
    trade. BUS. & COM. § 2.316(c)(3); Cate v. Dover Corp., 
    790 S.W.2d 559
    , 562 (Tex.
    1990). “Course of dealing” is defined as “a sequence of conduct concerning
    previous transactions between the parties to a particular transaction that is fairly to
    be regarded as establishing a common basis of understanding for interpreting their
    –31–
    expressions and other conduct.” BUS. & COM. § 1.303(b). Each individual’s course
    of dealing with Panini is relevant because the specific terms of any implied warranty
    are expressly defined and modified by their course of dealing leading up to the
    acquisition of any redemption card. Id. § 1.201(b)(3).
    Brashear admitted that an individual’s receipt of a redemption card could be
    the first time the individual received such a card or the hundredth time. Kitchen
    submitted several redemption requests to Panini that Panini fulfilled before the
    request Kitchen complains about here.         Kitchen admitted that based on his
    experience with prior redemptions for Aaron Judge and Alex Bregman trading cards,
    he understood that Panini would deliver the autographed cards within the selected
    or a reasonable time period. Because inquiries would need to be made into each
    putative class member’s course of dealing with Panini, common issues do not
    predominate.
    In addition, the merchantability of each redemption card will be a unique
    inquiry with respect to each card. For instance, when Brashear purchased his sealed
    boxes of 2014 Select Football cards in January or February 2016, Beckett listed the
    Odell Beckham, Jr. redemption card as having the highest secondary market value
    among the particular collection, even as compared to actual autographed cards for
    which Panini issued no redemption card. Accordingly, we conclude the trial court
    did not abuse its discretion in finding individual issues dominate as to the putative
    –32–
    class members’ course of dealing, if any, with Panini regarding redemption cards
    and the merchantability of each redemption card.
    4. Consumer Status
    To bring a DTPA claim, one must be a “consumer” as defined in the statute.
    BUS. & COM. § 17.50(a). A consumer is one who seeks or acquires, by purchase or
    lease, any goods or services. Id. § 17.45(5). Whether a party is a consumer is a
    question of law the trial court decides based upon all the evidence. Allied Towing
    Serv. v. Mitchell, 
    833 S.W.2d 577
    , 581 (Tex. App.—Dallas 1992, no writ). Whether
    a party is a consumer under the DTPA depends on the party’s relationship to a
    transaction in goods or services, not by a party’s relationship to the opposing party.
    Cameron v. Terrell & Garrett, Inc., 
    618 S.W.2d 535
    , 539 (Tex. 1981).
    All persons in possession of a redemption card may not be consumers. For
    instance, one who acquired a card by gift is not a consumer under the DTPA. March
    v. Thiery, 
    729 S.W.2d 889
    , 896 (Tex. App.—Corpus Christi–Edinburg 1987, no
    writ); see also Smith v. Estate of Branch, No. 05-90-00941-CV, 
    1991 WL 219469
    ,
    at *13 (Tex. App.—Dallas Oct. 11, 1991, no writ) (agreeing that those who receive
    goods by gift or devise are not consumers under the DTPA). Evidence that certain
    putative class members may not be “consumers” under the statute includes Kitchen’s
    testimony that it was a common practice for case breakers to give purchasers
    additional packs of cards as “freebies.” Thus, the manner in which a putative class
    –33–
    member receives a redemption card may impact the party’s consumer status, which
    impacts the party’s standing to pursue a claim.
    We conclude common issues do not predominate regarding each putative
    class members’ status as a DTPA consumer. Accordingly, we conclude the trial
    court did not err in concluding that the consumer status of each putative class
    member presents individual issues that overwhelm any common issues.
    5. Damages
    Appellants seek compensatory damages for themselves and all putative class
    members. Where the plaintiffs’ damages claim focuses almost entirely on facts and
    issues specific to individuals rather than the class as a whole, class certification is
    inappropriate. Acme Iron & Metal Co. v. Republic Waste Servs. of Tex., Ltd., No.
    03-17-00664-CV, 
    2018 WL 6519581
    , at *4 (Tex. App.—Austin Dec. 12, 2018, no
    pet.) (mem. op.) (citing Ibe v. Jones, 
    836 F.3d 516
    , 529 (5th Cir. 2016)).
    The damages issues in this case concern thousands of unique redemption
    cards, associated with hundreds of different athletes and unique card collections,
    manufactured and printed in differing quantities, and released over an extensive
    period of time. Appellants seek damages on the fluctuating secondary market prices
    for these redemption cards, which can run from a few dollars to several thousands
    of dollars. An individualized analysis must be undertaken to determine whether the
    customer suffered any damages and over an extended period of time. Some of the
    –34–
    factors that will come into play are the condition of the card, whether the customer
    elected to receive a comparable substitute card, the market price for any given card,
    length of any delay in delivering the card. Thus, we conclude that calculating
    individual damages for thousands of unique, autographed cards will be fact
    intensive.   We recognize that the necessity of calculating damages on an
    individualized basis will not necessarily preclude class certification, but the key
    question is whether the damages calculation is susceptible to a mathematical or
    formulaic calculation or whether instead the formula by which the parties propose
    to calculate individual damages is clearly inadequate. See 
    id.
    We conclude the trial court did not abuse its discretion in concluding issues
    of law or fact affecting only individual class members include the market value of
    the specified autographed card to be redeemed over time, the market value of any
    substitute trading card over time, the physical condition of any card sent by Panini
    in fulfillment of any redemption card, and the specific damages calculation for each
    putative class member.
    IV.   Rule 42(b)(1)(A)
    With respect to appellants’ assertion the trial court should have certified a
    class under Rule 42(b)(1)(A), while litigation by class members individually may
    well yield varying results—some may win and some may lose—appellants have not
    shown how the prosecution of individual actions would establish incompatible
    –35–
    standards of conduct for Panini, dispose of other class members’ interests, or impair
    or impede protection of class members’ interests. When, as here, the only risk is
    that some plaintiffs may win while others may lose on identical facts, the problem
    of inconsistent or varying adjudication is not raised. See Peltier, 
    51 S.W.3d at 625
    .
    Thus, we conclude the trial court did not abuse its discretion in refusing to certify a
    class under Rule 42(b)(1)(A).
    Because we conclude the trial court did not abuse its discretion in finding
    questions of law and fact affecting only individual members predominate over any
    questions common to the members of the class, and that class certification under
    Rule 42(b)(1)(A) is unsupportable, we need not address appellants’ remaining
    arguments concerning Rule 42(a)’s requirements of commonality, typicality, and
    adequacy of representation. TEX. R. APP. P. 47.1.
    CONCLUSION
    Appellants failed to demonstrate that they satisfied all the requirements for
    class certification under Rule 42. Accordingly, we affirm the trial court’s order
    denying appellants’ motion for class certification.
    /Nancy Kennedy/
    NANCY KENNEDY
    JUSTICE
    221338F.P05
    –36–
    S
    Court of Appeals
    Fifth District of Texas at Dallas
    JUDGMENT
    KEVIN B. BRASHEAR AND                          On Appeal from the 160th Judicial
    CHRISTOPHER S. KITCHEN,                        District Court, Dallas County, Texas
    INDIVIDUALLY AND ON                            Trial Court Cause No. DC-20-08771.
    BEHALF OF ALL OTHER                            Opinion delivered by Justice
    SIMILARLY SITUATED                             Kennedy. Justices Pedersen, III and
    INDIVIDUALS, Appellants                        Garcia participating.
    No. 05-22-01338-CV           V.
    PANINI AMERICA, INC., Appellee
    In accordance with this Court’s opinion of this date, the order of the trial
    court denying appellants’ motion for class certification is AFFIRMED.
    It is ORDERED that appellee PANINI AMERICA, INC. recover its costs of
    this appeal from appellants KEVIN B. BRASHEAR AND CHRISTOPHER S.
    KITCHEN.
    Judgment entered this 14th day of July 2023.
    –37–