Rossi v. University of Utah , 2021 UT 43 ( 2021 )


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    2021 UT 43
    IN THE
    SUPREME COURT OF THE STATE OF UTAH
    CHRISTINA ROSSI,
    Appellant,
    v.
    UNIVERSITY OF UTAH,
    Appellee.
    No. 20180549
    Heard November 17, 2020
    Filed August 12, 2021
    On Direct Appeal
    Third District, Salt Lake
    The Honorable Royal I. Hansen
    No. 160905414
    Attorneys:
    Ryan B. Hancey, Adam L. Grundvig, Salt Lake City, for appellant
    Peggy E. Stone, Asst. Solic. Gen., Sean D. Reyes, Att’y Gen.,
    Salt Lake City, for appellee
    ASSOCIATE CHIEF JUSTICE LEE authored the opinion of the Court
    in which CHIEF JUSTICE DURRANT, JUSTICE HIMONAS,
    JUSTICE PETERSEN, and JUDGE WILCOX joined.
    Having recused himself, JUSTICE PEARCE does not participate
    herein; JUDGE JEFFREY C. WILCOX sat.
    ASSOCIATE CHIEF JUSTICE LEE, opinion of the Court:
    INTRODUCTION
    ¶1 Christina Rossi was dismissed from the University of
    Utah’s Neuroscience Ph.D. Program (the University). She asserted
    claims against the University for breach of contract, breach of the
    covenant of good faith and fair dealing, and negligence. The
    district court dismissed all three claims on summary judgment.
    We affirm.
    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    ¶2 We acknowledge that a student may establish that a
    university has made promises to students that are legally
    enforceable under the law of contracts. But we hold that Rossi
    failed to establish a basis for concluding that there was a breach of
    any such promise by the University of Utah—a promise made in
    exchange for a promise or performance by Rossi.
    ¶3 We affirm the dismissal of Rossi’s breach of contract
    claims on this basis. Because her contract claims fail, we also hold
    that she has no viable claim for breach of the covenant of good
    faith and fair dealing. And we reject her negligence claim on the
    basis of our refusal to establish a fiduciary duty of educators to
    students.
    BACKGROUND
    ¶4 In 2008 the University of Utah accepted Christina Rossi as
    a Ph.D. student in its Interdepartmental Program in Neuroscience.
    Upon accepting her, the university sent Rossi an acceptance
    packet that included a program Policy Statement and an
    Academic Policies and Procedures Guide—documents that
    described academic standards for students in the program and set
    forth procedures for addressing a student’s failure to meet such
    standards.
    ¶5 In Rossi’s first year in the program she enrolled in
    required courses and began to conduct research under the
    supervision of an assigned mentor. Initially, Rossi’s research was
    performed under the supervision of Dr. Raymond Kesner. Rossi
    and Kesner signed a document—an Association of Medical
    Colleges (AAMC) “Compact Between Biomedical Graduate
    Students    and     Their   Advisors”—memorializing         certain
    expectations for their mentoring relationship. She also began to
    form her dissertation supervisory committee (the Committee),
    which included Dr. Kesner and Drs. F. Edward Dudek, Kristin
    Keefe, John White, and Bradley Greger.
    ¶6 Dr. Dudek took over the role as Rossi’s mentor during her
    second year. During that year, Dr. Dudek encouraged Rossi to
    collect data for her project using a device called the “Epoch.”
    Rossi was aware that Dr. Dudek had an ownership interest in the
    company that manufactured the device, but claims she did not
    know the extent of his interest.
    ¶7 In September 2012, Rossi met with the Committee to
    discuss her progress. They selected June 2013 as the anticipated
    date for Rossi to defend her dissertation.
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    ¶8 According to Rossi, her relationship with the Committee
    began to sour around November 2012. At that point, Rossi told
    Dr. Dudek that her research had not produced the results she had
    expected. At that time, Dr. Dudek sent a letter identifying the
    possibility of conflicts of interest based on his ownership in the
    manufacturer of the Epoch. He stated that the University did not
    want Rossi to feel “pressured” to make the Epoch and the data
    provided appear “better than they actually [were].” Dr. Dudek
    identified several plans to manage the conflicts, but Rossi asserts
    that no University representatives followed the plans in the letter.
    ¶9 Rossi alleges that Dr. Dudek did not make himself
    available to discuss her dissertation after this point. In March
    2013, however, Dr. Dudek approved an April 25 date for Rossi to
    defend her dissertation. Dr. Dudek and Rossi met to discuss her
    dissertation on April 15. At that time, Rossi believed that Dr.
    Dudek was happy with her work. The next day, however, Dr.
    Dudek encouraged Rossi to postpone both her defense date and
    her upcoming postdoctoral fellowship at MIT. Three days before
    her dissertation defense, Dr. Dudek met with Rossi and informed
    her that he “did not trust her” because she had been “dishonest.”
    He also told Rossi she could no longer be in his lab unless
    escorted.
    ¶10 After Rossi’s defense, Dr. Dudek told the Committee,
    people in his lab, University faculty, and the University’s research
    integrity officer that he believed that Rossi had been dishonest,
    misleading, untrustworthy, and lazy. He also asserted that she
    had committed “research misconduct” and other misconduct,
    including falsifying her data.
    ¶11 After Rossi’s defense, the Committee unanimously
    determined that she did not fully analyze her data and that her
    written dissertation lacked the level of completeness and detail
    required for a Ph.D. The Committee gave Rossi a second chance to
    defend her dissertation, however. At least one of the grounds for
    doing so was Rossi’s assertion that Dr. Dudek had not been
    available or given her adequate support in the months leading up
    to her defense.
    ¶12 From April 2013 until January 2014, Rossi communicated
    with the Committee, and the Committee members regularly
    consulted each other as they reviewed Rossi’s work. They
    provided feedback regarding proposed drafts and sections of her
    dissertation and helped facilitate her research and data analysis.
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    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    ¶13 The Committee met in July 2013, but then did not hear
    from Rossi again during the remainder of the summer. Dr. Keefe
    requested an update of her progress in September. Rossi then
    resumed submitting drafts of portions of her dissertation. But the
    Committee unanimously found that her drafts were inadequate
    and that she failed to incorporate the Committee members’
    suggestions in subsequent drafts.
    ¶14 At a November 2013 Committee meeting, the Committee
    determined that Rossi should be dismissed from the program and
    informed her of that decision. But the Committee reconsidered
    this decision the next day. It notified Rossi in writing that she was
    not dismissed and would be allowed to continue her project. The
    Committee sent her a Remediation Plan Letter, setting forth terms
    and conditions for Rossi to defend her dissertation in August
    2014. The Remediation Plan Letter said that the Committee would
    reach out to Rossi by January 6, 2014 if she had “not made
    sufficient progress toward the completion of [her] dissertation,”
    and would ask her “whether [she] wish[ed] to continue in the
    Interdepartmental Program in Neuroscience.” If she did, the
    program would then “provide [her] with the next defined steps
    necessary to move, in their view, toward a successful dissertation
    document and oral defense in July/August.”
    ¶15 Rossi responded by filing a grievance. Her grievance
    challenged the proposed remediation plan and stated that she
    wanted to graduate and defend her dissertation sooner. She also
    demanded office space, specific and written feedback, access to
    committee members, and for all committee meetings to be
    recorded. Neither the Committee nor the University accepted any
    of those requests. Yet Rossi alleges that she and the University
    acted bound by the Remediation Plan Letter despite her
    grievance.
    ¶16 Rossi did not meet the deadlines set out in the
    Remediation Plan Letter. She repeatedly requested extensions of
    time. In the Committee’s view, Rossi’s work did not improve. On
    January 14, 2014, the Committee sent Rossi a letter informing her
    she was dismissed from the program. The Committee’s decision
    was affirmed at every level of administrative review at the
    University, including appeals and review by the Program Chair,
    the Dean of the School of Medicine, the Graduate School Vice
    President, the Academic Appeal committee, and the University’s
    Vice President.
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    ¶17 Rossi asserted claims against the University for breach of
    contract, breach of the covenant of good faith and fair dealing,
    and negligence. Her breach of contract claims alleged that the
    University had breached the terms of a contract established in
    various documents memorializing her status or relationship in the
    University or the program—a policy set forth in a University
    Student Code, the terms of a Faculty Code and Conflict of Interest
    Policy and Research Misconduct Policy, and the standards set
    forth in the Program Policy Statement, AAMC Compact, and the
    Remediation Plan Letter. Rossi also asserted that the University
    had breached a covenant of good faith and fair dealing inherent in
    these alleged contracts. And she claimed that the University had
    an independent duty in tort that it breached in dismissing her
    from the program.
    ¶18 The district court dismissed all of these claims on
    summary judgment. In dismissing the contract claims, the court
    noted that the Utah appellate courts had not yet decided whether
    a contractual relationship exists between a university and its
    students “based solely on a university’s policies and procedures,
    rules, or student manual.” In the absence of Utah-specific
    authority, the district court turned to precedent in other
    jurisdictions. First, the court endorsed a statement from the Tenth
    Circuit Court of Appeals suggesting that contract law may not be
    “rigidly applied in all its aspects” in a university setting. See
    Slaughter v. Brigham Young Univ., 
    514 F.2d 622
    , 626 (10th Cir.
    1975). Second, the court found “persuasive a line of cases from the
    Southern District of New York”—cases stating that “general
    policy statements and broad and unspecified procedures and
    guidelines” will not sustain a claim for breach of contract against
    a university, see Ward v. New York Univ., No. 99 CIV. 8733 (RCC),
    
    2000 WL 1448641
    , at *10 (S.D.N.Y. Sept. 28, 2000), and holding that
    a plaintiff asserting a claim for breach of contract based on
    university policies and procedures “must identify specifically
    designated and discrete promises” in university materials, see
    Nungesser v. Columbia Univ., 
    169 F. Supp. 3d 353
    , 370 (S.D.N.Y.
    2016) (citation and internal quotation marks omitted).
    ¶19 The district court applied this standard in concluding that
    each of Rossi’s breach of contract claims failed as a matter of law.
    It also dismissed the good faith and fair dealing claim, holding
    that Rossi could not “resort to the implied covenant as a means to
    revive any of the remaining bases for her breach of contract
    claim,” or to establish either “new, independent rights or duties”
    that the parties had not agreed to, see Oakwood Vill. LLC v.
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    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    Albertsons, Inc., 
    2004 UT 101
    , ¶ 45, 
    104 P.3d 1226
    , or “obligations
    inconsistent with express contractual terms,” see Snow v. Chartway
    Fed. Credit Union, 
    2013 UT App 175
    , ¶ 7, 
    306 P.3d 868
     (citation
    omitted). Finally, the district court dismissed the negligence claim
    on the ground that a university has no tort-based duty to provide
    an education in accordance with a professional standard of
    instruction.
    ¶20 Rossi filed a motion to alter or amend the judgment. The
    district court heard argument on that motion, but Rossi filed a
    notice of appeal before the district court had ruled. The court of
    appeals stayed the appeal pending a district court ruling on the
    pending motion. The district court thereafter denied the motion
    (in an order not challenged by Rossi).
    ¶21 Rossi’s appeal then resumed in the Utah Appellate Court.
    In considering the resumption of the case, it was decided that the
    case would be recalled by this Court.
    STANDARD OF REVIEW
    ¶22 We review the district court’s decision on summary
    judgment de novo, yielding no deference to its analysis. See Bahr v.
    Imus, 
    2011 UT 19
    , ¶ 15, 
    250 P.3d 56
    . And we affirm the dismissal
    of each of Rossi’s claims. In so doing we clarify the governing
    standard for assessing a breach of contract claim in this setting,
    and explain how that standard affects Rossi’s claims for breach of
    the covenant of good faith and fair dealing and for breach of a
    tort-based duty of care.
    ANALYSIS
    I. BREACH OF CONTRACT
    ¶23 We agree with a core premise of the district court’s
    analysis of Rossi’s claims for breach of contract. Not every
    assurance or statement made in a university setting can be taken
    as a term of a contract enforceable under the law.
    ¶24 We disagree, however, with the need or basis for a
    university-specific standard of contract law. The controlling
    standards, in our view, do not stem from a requirement of
    specificity or discreteness that is somehow unique to universities.
    They flow from a general principle of contract law—the notion
    that the operative terms of an enforceable contract are the terms of
    a bargained-for exchange between the university and its students.
    Such terms may be manifested by express language or by
    implication from course of dealing or traditional practice. But the
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    key question is whether an alleged assurance by a university is
    the articulation of a legally enforceable “promise” made in
    exchange for a promise or performance by a student (such as
    payment of tuition or other means of qualifying for enrollment).
    ¶25 In so concluding, we reject Rossi’s request that we
    establish a blanket rule that treats the relationship between a
    university and its students generally as a contractual one, defined
    by the terms and conditions of all university policies and similar
    documents. Admittedly, our opinion in University of Utah v.
    Shurtleff, 
    2006 UT 51
    , 
    144 P.3d 1109
    , made reference to the
    possibility of a “contractual or quasi-contractual relationship[]”
    between a university and its “students and employees” arising
    under a firearms policy. Id. ¶¶ 26, 28. But in so stating we were
    not establishing that any particular terms of that policy were
    enforceable in the law of contract—much less that all university
    policies are contractual. We were simply holding that the firearms
    policy in question was not a “legislative” enactment that ran afoul
    of a state statute prohibiting a “local authority or state entity”
    from adopting a policy restricting the “possession or use of
    firearms on either public or private property.” Id. ¶ 11 (citing
    UTAH CODE § 63-98-102(5) (2004) (current version at id. § 53-5a-
    102(5)). And the Shurtleff case accordingly does not establish a
    general rule that deems all formal university policies to form the
    basis of a contractual relationship between a university and its
    students.
    ¶26 We do not foreclose the possibility that a university policy
    or other document may establish the basis of an enforceable
    contract with students or others in the university community. In
    fact, we expressly acknowledge that a university likely does have
    a contractual relationship with its students to some degree. See
    infra ¶ 38. Our holding is thus more limited. We simply reject the
    notion of a blanket rule establishing that all formal university
    documents are enforceable in contract. And we hold that the
    question of the enforceability of any university document under
    the law of contract depends on whether the terms of the
    document can be shown to amount to a legally enforceable
    promise made in exchange for a promise or performance by a
    student.
    ¶27 As the plaintiff in this matter, Rossi bears the burden of
    coming forward with evidence to support each of the elements of
    her claims for breach of contract. We conclude that she has failed
    to carry that burden. And on that basis we also reject her assertion
    that the determination of the terms of any enforceable contract
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    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    must turn on questions of fact that are not properly resolved on
    summary judgment. This may sometimes be true. But the burden
    of production on summary judgment follows the burden of proof.
    See Salo v. Tyler, 
    2018 UT 7
    , ¶ 30, 
    417 P.3d 581
    . And Rossi
    accordingly bears the burden of producing “a legally sufficient
    evidentiary basis” on each “element” of her claims. See 
    id.
     (citing
    UTAH R. CIV. P. 50(a)(1)). We conclude that the University is
    entitled to judgment as a matter of law because Rossi failed to
    carry the burden of producing evidence sufficient to establish that
    the University breached the terms of any legally enforceable
    contract.
    ¶28 We develop the grounds for our breach of contract
    framework in the paragraphs below. We then apply that
    framework to each of Rossi’s claims for breach of contract.
    A. Promises and Bargained-For Exchanges
    ¶29 “A contract is a promise or set of promises for the breach
    of which the law gives a remedy, or the performance of which the
    law in some way recognizes as a duty.” RESTATEMENT (SECOND) OF
    CONTRACTS § 1 (AM. L. INST. 1981). A key element of a contract is
    thus the existence of a legally enforceable “promise” or set of
    promises. In contract law, a “promise is a manifestation of
    intention to act or refrain from acting in a specified way, so made
    as to justify a promisee in understanding that a commitment has
    been made.” Id. § 2(1). “A promisor manifests an intention if he
    believes or has reason to believe that the promisee will infer” the
    promisor’s intention to act or refrain from acting based on the
    promisor’s “words or conduct.” Id. § 2 cmt. b.
    ¶30 “A promise may be stated in words either oral or written,
    or may be inferred wholly or partly from conduct.” Id. § 4. Thus,
    an “intention to make a promise may be manifested in language
    or by implication from other circumstances, including course of
    dealing or usage of trade or course of performance.” Id. § 4 cmt. a.
    ¶31 Not all promises are enforceable under the law of
    contracts. Generally, a promise is legally enforceable where it is
    part of “a bargain in which there is a manifestation of mutual
    assent to the exchange and a consideration.” Id. § 17(1). An
    enforceable contract thus consists of the terms of a bargained-for
    exchange between the parties. And the terms of the bargain are
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    Opinion of the Court
    defined by the meeting of the minds of the parties—through an
    offer and acceptance upon consideration. 1
    ¶32 “A bargain is an agreement to exchange promises or to
    exchange a promise for a performance or to exchange
    performances.” 
    Id.
     § 3. Ordinarily, a bargain is “made by an offer
    by one party and an acceptance by the other party or parties, the
    offer specifying the two subjects of exchange to which the offeror
    is manifesting assent.” Id. § 3 cmt. d. The offer and acceptance, in
    other words, must have “reference” to each other. Id. § 23. The
    terms of the promise or promises must be a matter of mutual
    assent upon a bargained-for exchange—typically, one party’s
    statement of “what he will do and what he requires in exchange”
    will be followed by the other party’s assent to those terms. Id. § 22
    cmt. a. 2
    ¶33 The terms of the bargained-for exchange must be reflected
    in a manifestation of the parties’ assent. See id. § 18. But as with
    the promise itself, assent to the terms of the exchange may be
    made through “written or spoken words or by other acts or by
    failure to act.” Id. § 19(1). In some circumstances and in some
    settings, the lack of assent will be made clear. For either “words”
    or “non-verbal conduct,” however, there may sometimes be doubt
    about whether there has been a manifestation of assent. See id. § 19
    cmt. a (noting that words or conduct may have “different
    meanings to different people”). 3
    ______________________________________________________________________________
    1 See Aquagen Int’l, Inc. v. Calrae Tr., 
    972 P.2d 411
    , 413 (Utah
    1998) (“The formation of a contract requires a bargain in which
    there is a manifestation of mutual assent to the exchange and a
    consideration.”) (citation and internal quotation marks omitted);
    John Call Eng'g, Inc. v. Manti City Corp., 
    743 P.2d 1205
    , 1207 (Utah
    1987) (“[I]t is a basic principle of contract law that there can be no
    contract without the mutual assent of the parties.”).
    2 See Aquagen Int’l, 972 P.2d at 413 (“Consideration sufficient to
    support the formation of a contract requires that a performance or
    a return promise must be bargained for.”) (citation and internal
    quotation marks omitted).
    3 See Rapp v. Salt Lake City, 
    527 P.2d 651
    , 654 (Utah 1974)
    (holding that mutual assent may be manifested by “words or
    actions or both” (citation omitted)).
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    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    ¶34 Any such doubt again may be resolved in light of any
    relevant course of dealing, usage of trade, or course of
    performance. 4 Assent may be found if in the relevant
    circumstances, a party would “know[] or ha[ve] reason to know
    that the other party may infer” from his words or conduct that
    “he assents” to the terms of the deal. 
    Id.
     § 19(2). The converse also
    holds. There is no assent (and thus no bargained-for exchange) if
    there is no basis for a conclusion that the other party would know
    or have reason to know that the other party may infer a basis for
    assent to the terms of a bargained-for exchange.
    ¶35 The parties to an exchange may choose to specify that
    their promises “shall not affect legal relations”—as in a disclaimer
    that a given document “is not to be a legal agreement or subject to
    legal jurisdiction in the law courts.” Id. § 21 & cmt. b. That kind of
    statement should be carefully scrutinized but is given effect. It
    “may mean that no bargain has been reached, or that a particular
    manifestation of intention is not a promise” that is enforceable
    under the law of contracts. Id. § 21 cmt. b. 5
    B. Rossi’s Claims
    ¶36 The above framework sets the stage for the inquiry into
    the terms of any alleged contract between a university and its
    students. Not every assurance or statement made by a university
    can be viewed as a term of a legally enforceable contract. To
    qualify as such a term, the university’s statement would have to
    be a “promise” made in a “bargain” in exchange for a promise or
    performance by students. And the promise would be enforceable
    in contract only if the university and the students “assented” to
    ______________________________________________________________________________
    4 See Hector, Inc. v. United Sav. & Loan Ass'n, 
    741 P.2d 542
    , 546
    (Utah 1987) (“Course of dealing or industry usage and custom is
    admissible evidence to construe ambiguous terms of an
    agreement or to supply missing terms in an otherwise valid
    agreement, at least under certain circumstances; but evidence of a
    course of dealing and industry usage and custom does not suffice
    to create a whole agreement. . . .” (citation omitted)).
    5 See Johnson v. Morton Thiokol, Inc., 
    818 P.2d 997
    , 1003 (Utah
    1991) (holding that there was no contract based on an employee
    handbook where the handbook disclaimed intent to form a
    contract).
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    the terms of the bargain and did not disclaim the prospect of its
    resolution by courts of law.
    ¶37 Any of these inquiries may be resolved by the express
    language of the parties. And where such language is unclear, any
    ambiguities may be resolved by reference to a course of dealing or
    established practice in a university community.
    ¶38 Established practice likely would sustain a basis for an
    enforceable contract between a university and its students on at
    least some points. It seems clear, for example, that the university
    promises to provide the means to enroll in classes and to qualify
    for a degree in exchange for student payment of tuition (or
    qualification for a scholarship). And presumably the university
    would be subject to suit for breach of contract if it accepted
    payment of tuition and refused to allow a student to enroll in
    classes. See Vought v. Tchrs. Coll., Columbia Univ., 
    127 A.D.2d 654
    ,
    654–55 (N.Y. App. Div. 1987) (stating that admission of a student
    establishes a basis for concluding that there is a contract that
    “states that if the student complies with the terms prescribed by
    the university, he will obtain the degree he seeks”).
    ¶39 Yet not every express statement or promise can be viewed
    as a term of a bargained-for exchange to be enforced in a court of
    law. A university’s promise will not be enforceable in contract if it
    is not made in exchange for a student’s performance or promise,
    or where the university openly states that its promise is not
    subject to the jurisdiction of the courts. And many informal, day-
    to-day assurances by university personnel may be viewed (in light
    of established practice) as falling outside the realm of the law of
    contracts.
    ¶40 We consider Rossi’s claims for breach of contract under
    these standards. And we affirm the dismissal of each of her claims
    on the grounds that she has failed to identify a genuine issue of
    material fact and the University is entitled to judgment as a matter
    of law.
    1. The Student Code
    ¶41 Rossi first asserts a claim for breach of contract arising
    under Policy 6-400, also known as the Student Code. The Student
    Code is an element of the University’s General Catalog. Because
    the Catalog and Code were made available to students upon
    enrollment and set forth specific assurances made by the
    University, Rossi claims that these assurances are enforceable
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    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    promises under the law of contract. And she asserts that the
    University breached the contract in various ways.
    ¶42 Rossi points to certain “rights” specified in Policy 6-400 of
    the Student Code: (1) “a right to support and assistance from the
    University in maintaining a climate conducive to thinking and
    learning”; (2) “a right to due process in any proceeding involving
    the possibility of substantial sanctions . . . includ[ing] a right to be
    heard, a right to decision and review by impartial persons or
    bodies, and a right to adequate notice”; and (3) “a right to be
    treated with courtesy and respect.” And Rossi claims that the
    University breached its contract by failing to provide her
    adequate due process, by failing to provide support in
    “maintaining a climate conducive to thinking and learning,” and
    by violating her right “to be treated with courtesy and respect.”
    ¶43 Rossi asserts that there are disputed questions of fact as to
    whether and to what extent the University lived up to the
    standards set forth in the Student Code. And she insists that she is
    entitled to a remand to allow her to develop and present her
    breach of contract claim at a trial on the merits.
    ¶44 We disagree and affirm. Rossi’s Student Code claim fails
    as a matter of law because she has failed to establish a basis for
    concluding that the terms of Policy 6-400 were assented to by the
    parties as an element of an enforceable, bargained-for exchange.
    Conceivably, a university catalog could be viewed to establish the
    elements of an enforceable contract between a university and its
    students. But the terms of such a catalog are controlling. And here
    there is no enforceable contract because the catalog expressly
    states it “is not a contract between the University of Utah and any
    person or entity.”6
    ¶45 That is fatal to Rossi’s first claim for breach of contract. As
    noted above, the parties to a contract may expressly state their
    understanding that a given promise is not to be treated as a
    subject of a bargained-for exchange to be enforced in the courts of
    law. See RESTATEMENT (SECOND) OF CONTRACTS § 21 & cmt. b. (AM.
    ______________________________________________________________________________
    6  Rossi challenges this conclusion in her reply brief, asserting
    that the Policy 6-400 terms that she relies on are somehow distinct
    from the Policy-6-400 terms set forth in the Student Code
    incorporated in the General Handbook. But the terms of the two
    provisions are identical. And Rossi’s argument accordingly fails.
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    L. INST. 1981); Johnson v. Morton Thiokol, Inc., 
    818 P.2d 997
    , 1003
    (Utah 1991) (holding that “clear and conspicuous language
    disclaiming any contractual liability” prevents the formation of a
    contract). Because the catalog clearly and expressly disclaims the
    existence of an enforceable contract, it cannot be cited as a basis
    for a claim for breach of contract.
    2. Faculty Code and Conflict of Interest Policy
    ¶46 Rossi next asserts breach of contract claims under the
    terms of the Faculty Code and the Conflict of Interest Policy.
    These documents regulate aspects of the relationship between the
    University and its faculty. The Faculty Code requires faculty to
    conduct themselves “in accordance with reasonable standards of
    professionalism” and to “maintain regular office hours.” It also
    prohibits “intentional neglect” by faculty of “necessary
    communications.” The Conflict of Interest Policy prescribes
    procedures for disclosure and management of activities resulting
    in a conflict of interest.
    ¶47 Rossi asserts that the University failed to satisfy the terms
    and conditions of these documents and thereby affected her
    standing as a Ph.D. student. She alleges that Dr. Dudek neglected
    “necessary communications” with her and failed to conduct
    himself in accordance with reasonable standards of
    professionalism. She also contends that the University failed to
    follow the procedures for management of Dr. Dudek’s conflict of
    interest in his involvement with research involving the Epoch
    device. And she again asserts that the district court erred in
    dismissing these claims as a matter of law.
    ¶48 Again we disagree and affirm. Rossi has failed to identify
    a basis in the record for concluding that the terms of the Faculty
    Code or Conflict of Interest Policy were assented to as the terms of
    a bargained-for exchange between the University and its students.
    These documents on their face are aimed only at regulating the
    relationship between the University and its faculty.
    ¶49 Rossi does not argue the contrary. At most she claims that
    she was an intended third-party beneficiary of these contracts. But
    that argument fails as a matter of law. To have a right to sue as an
    intended third-party beneficiary, Rossi would have to establish
    that the Faculty Code and Conflict of Interest Policy were
    “undertaken for [her] direct benefit” in contract terms that
    “affirmatively make this intention clear.” SME Indus., Inc. v.
    Thompson, Ventulett, Stainback & Assocs., Inc., 
    2001 UT 54
    , ¶ 47, 
    28 P.3d 669
     (citation and internal quotation marks omitted). Neither
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    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    of these documents has any terms that make such intention clear.
    At most, they make references to students as incidental
    beneficiaries of policies governing faculty. That is insufficient.
    And Rossi accordingly is in no position to assert a claim for
    breach of contract under these documents.
    3. Research Misconduct Policy
    ¶50 Rossi next turns to the terms of the Research Misconduct
    Policy—a document that expressly states that it “applies to any
    university employee, faculty, student, staff or other individual
    who participates in” a “research project” (emphasis added). Rossi
    notes that she was involved as a student in a University research
    project. And she alleges that the University breached the terms of
    the Research Misconduct Policy in its response to a “written
    complaint” by Dr. Dudek alleging that she had engaged in
    “misconduct” in her research. Among other things, Rossi alleges
    that the University failed to fulfill the requirement in the Research
    Misconduct Policy to “undertake diligent efforts, as appropriate,
    to restore the reputations of persons alleged to have engaged in
    misconduct when such allegations are not confirmed, and to
    protect the positions and reputations of those persons who, in
    good faith, report apparent misconduct.”
    ¶51 Rossi asserts that the misconduct allegations against her
    were “not confirmed.” She claims that the University thus had a
    legally enforceable duty to “undertake diligent efforts . . . to
    restore” her reputation. And she accordingly contends that the
    district court erred in dismissing her claim for breach of contract
    as a matter of law.
    ¶52 We again disagree. As the plaintiff on this breach of
    contract claim, Rossi bore the burden of coming forward with
    evidence not just of the terms of the Research Misconduct Policy,
    but of a basis for concluding that such terms were elements of a
    bargained-for exchange between the University and its students.
    This she failed to do.
    ¶53 Rossi points to no language in the Research Misconduct
    Policy that suggests that the standards it states are promises made
    by the University in exchange for a promise or performance by
    students. She likewise fails to identify any basis in any established
    practice or course of performance for treating the terms of this
    document as the elements of a legally enforceable exchange.
    ¶54 The document, in fact, points against such conclusion.
    Nowhere does the document refer to any promise or performance
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    by students in exchange for the procedures prescribed by the
    University. And nowhere is there a “reference” connecting any
    such student promise or performance to the University’s
    standards. RESTATEMENT (SECOND) OF CONTRACTS § 3 (AM. L. INST.
    1981) (providing that a “bargain” requires “an agreement to
    exchange promises or to exchange a promise for a performance or
    to exchange performances”); id. § 23 (noting that there is assent to
    an exchange where an offer and acceptance have “reference” to
    each other).
    ¶55 The Research Misconduct Policy reads as an internal
    operating manual for resolution of misconduct through
    procedures within the University community. There is no
    indication of a legally enforceable, bargained-for exchange. The
    University is agreeing to follow certain procedures internally and
    to “undertake diligent efforts, as appropriate.” But Rossi has
    identified no basis for treating the University’s assurances as a
    basis for a legally enforceable contract. We affirm on that basis.
    4. Policy Statement
    ¶56 Rossi also asserts a claim for breach of contract under a
    Policy Statement on Academic Standards of the Neuroscience
    Program. This document prescribes certain requirements for
    students in the Neuroscience Program. It also outlines procedures
    for Program faculty or officials to follow in the event of “failure to
    meet academic standards” or of “academic misconduct.”
    ¶57 Rossi claims that she was dismissed from the Program for
    academic misconduct but not afforded the process required under
    the Policy Statement. She asserts that there are at least disputes of
    fact on the basis for her dismissal. And she again contends that
    the district court erred in dismissing her claim as a matter of law.
    ¶58 We disagree and affirm. The Policy Statement claim fails
    for the same reasons that the Research Misconduct Policy claim
    fails. Rossi has failed to identify a basis for concluding that the
    terms of the Policy Statement are the elements of a legally
    enforceable, bargained-for exchange. Again she has identified
    nothing in the language of the Policy Statement or in any
    established practice for concluding that this was anything other
    than an internal operating manual.
    ¶59 The Policy Statement, if anything, cuts the     other way. It
    makes no mention of any student promise or               performance
    provided in exchange for the procedures set            forth in the
    document. And it expressly reserves discretion          for Program
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    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    officials and provides for resolution through a dispute-resolution
    system operating within the University community—with roles
    for the Program Director, the Curriculum Committee, the Dean of
    the Graduate School, and an Academic Appeals and Misconduct
    Committee.
    ¶60 Rossi has identified no basis for concluding that the Policy
    Statement established the terms of an enforceable contract. And
    her claim under this document was properly dismissed as a
    matter of law.
    5. AAMC Compact
    ¶61 Rossi asserts another breach of contract claim under a
    “Compact” she and Dr. Kesner signed during a period in which
    Kesner was her faculty mentor. The Compact is a document
    prepared by the AAMC. It identifies certain expectations of a
    faculty mentor, such as providing “an environment that is
    intellectually stimulating, emotionally supportive, safe, and free
    of harassment”; meeting “one-on-one” with the student “on a
    regular basis”; avoiding conflicts of interest that could “interfere”
    with the student’s research; compliance with “appropriate
    disclosure policies regarding possible financial interests in
    organizations that may have substantial fiscal relationship with
    the University”; and providing 15-days’ written notice of any
    intent to discharge a student from a research lab.
    ¶62 This document admittedly might appear to come closer to
    establishing the terms of an enforceable bargained-for exchange
    with a student. The Compact states that “[a] successful student-
    mentor relationship requires commitment from the student,
    mentor, graduate program, and institution.” And it identifies
    responsibilities not just of the mentor but also of students.
    ¶63 It is by no means obvious, however, that this is a
    document that establishes the terms of a bargained-for exchange
    between mentors and students. The Compact nowhere says that
    the mentor’s promises are being offered in exchange for the
    student’s performance or promises. And the document expressly
    states that it is aimed at “offer[ing] a set of broad guidelines which
    are meant to initiate discussions at the local and national levels
    about the student-mentor relationship.”
    ¶64 If the question were squarely presented to us, we might
    be inclined to conclude that a document like this does not
    establish the terms of a bargained-for exchange without some
    showing of an established practice of treating it as such. We need
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    Opinion of the Court
    not and do not reach that question here, however, because Rossi’s
    claim fails on a threshold basis.
    ¶65 Rossi’s claim for breach is rooted in alleged failures of Dr.
    Dudek to abide by the terms of the Compact. And she has
    established only that Dr. Kesner (not Dr. Dudek) signed the
    Compact.
    ¶66 Rossi has identified no basis for holding Dr. Dudek to a
    document he did not sign. And we conclude that her claim for
    breach of the Compact fails as a matter of law on that basis.
    6. Remediation Plan Letter
    ¶67 Rossi last asserts that the University breached a contract
    established by the terms of a Remediation Plan Letter sent by her
    dissertation committee on November 22, 2013. The letter
    conveyed the Committee’s concern that Rossi’s “current
    performance” had fallen short of the “standard of scientific rigor
    and thoughtfulness required for successful completion” of a Ph.D.
    But it invited her to “significantly increase” the “intellectual rigor
    evident in all aspects of [her] dissertation work.” And it offered to
    allow her to present a “second defense” of her dissertation by
    August 25, 2014, under “expectations and deadlines” set forth in
    the letter.
    ¶68 Rossi alleges a breach of contract in the failure of Program
    officials to follow through on the terms of this Remediation Plan
    Letter. She notes that the University dismissed her from the
    Program in a letter dated January 14, 2014. And she asserts that
    such dismissal was a breach of the terms offered in the
    Remediation Plan Letter.
    ¶69 We need not decide whether the Remediation Plan Letter
    set forth the terms of an offer to enter into a legally enforceable
    contract because Rossi rejected that offer. She did so by
    responding to the Remediation Plan Letter by filing a grievance
    demanding an alternative timeline, office space, specific and
    written feedback, access to committee members, and that all
    committee meetings to be recorded. And that grievance took any
    offer off the table and foreclosed the establishment of a contract
    under the terms of the Remediation Plan Letter. See Cal Wadsworth
    Constr. v. City of St. George, 
    898 P.2d 1372
    , 1378 (Utah 1995) (noting
    that a “proposal of different terms from those of the offer
    constitutes a counteroffer, and no contract arises”).
    ¶70 Rossi insists that her response could not have been a
    rejection of an offer because it was directed to two University
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    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    deans and not to the authors of the Remediation Plan Letter (Drs.
    Dudek and Keefe). We disagree. Rossi’s breach of contract claim is
    asserted against the University. And University deans are agents
    of the University and thus in a position to decide whether to enter
    into a contract on its behalf—at least as much as the authors of the
    Remediation Plan Letter were. Rossi’s grievance accordingly
    functioned as a rejection and counter-offer and foreclosed the
    formation of a contract based on an acceptance of its terms.
    ¶71 We affirm the dismissal of the breach of contract claim
    under the Remediation Plan Letter on this basis. We hold that the
    Remediation Plan Letter was at most an offer, which was not
    accepted by Rossi.
    II. BREACH OF THE COVENANT OF
    GOOD FAITH AND FAIR DEALING
    ¶72 We also affirm the dismissal of Rossi’s claim for breach of
    the covenant of good faith and fair dealing. “Our cases have . . .
    chart[ed] a limited role” for this covenant. Young Living Essential
    Oils, LC v. Marin, 
    2011 UT 64
    , ¶ 9, 
    266 P.3d 814
    . On one hand, we
    have established an inference that every contract carries a “duty to
    perform” it “in the good faith manner that the parties surely
    would have agreed to if they had foreseen and addressed the
    circumstance giving rise to their dispute.” Id. ¶ 8. On the other
    hand, we have noted that “the judicial inference of contract terms
    is . . . fraught with peril, as its misuse threatens commercial
    certainty and breed[s] costly litigation.” Id. (alteration in original)
    (citation and internal quotation marks omitted).
    ¶73 With these concerns in mind, we have carefully
    circumscribed the scope of the covenant of good faith and fair
    dealing. “First, we have recognized an implied duty that
    contracting parties refrain from actions that will intentionally
    destroy or injure the other party’s right to receive the fruits of the
    contract.” Id. ¶ 9 (citation and internal quotation marks omitted).
    Second, we have held that a court “may recognize a covenant of
    good faith and fair dealing where it is clear from the parties’
    ‘course of dealings’ or a settled custom or usage of trade that the
    parties undoubtedly would have agreed to the covenant if they
    had considered and addressed it.” Id. ¶ 10 (citation omitted). “By
    enforcing these standards and limitations, our cases preserve the
    core role of the covenant of good faith while controlling against its
    misuse to the detriment of commercial security and reliance.” Id.
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    ¶74 Rossi’s claim falls short under these standards. She has
    asserted that the University breached the covenant of good faith
    and fair dealing when it “used its discretion unreasonably, made
    it impossible for her to progress in her dissertation work, and
    otherwise deprived her of the fruits of the relationship.” But she
    has nowhere connected this claim to the specific “fruits” of any
    particular provision of a contract with the university. Nor has she
    identified any basis for her claim in the parties’ “course of
    dealings or settled custom or usage of trade.” Instead, she has
    merely identified record evidence suggesting that the university
    acted unreasonably or unfairly in her view—evidence that she
    says that a “jury could rely on . . . even if the University did not
    breach any express policy or other part of the parties’ contract.”
    ¶75 This is insufficient under our law. See id. ¶ 12 (affirming
    dismissal of a claim for breach of the covenant in light of the
    plaintiff’s failure to identify a basis for his claim under these
    standards). And we affirm the district court’s judgment on this
    basis. 7
    III. NEGLIGENCE
    ¶76 We also agree with the district court’s grounds for
    dismissing Rossi’s negligence claim. In advancing this claim,
    Rossi is asking us to establish either a fiduciary duty of educators
    to students or a duty based on a special relationship between
    educators and students.
    ______________________________________________________________________________
    7 The district court’s decision was rooted in part in the notion
    that the covenant of good faith and fair dealing cannot be used to
    establish “new, independent rights or duties” that the parties had
    not agreed upon. And as Rossi notes, this is an incorrect statement
    of our law as it now stands. See Young Living Essential Oils, LC v.
    Marin, 
    2011 UT 64
    , ¶ 10 n.4, 
    266 P.3d 814
     (disavowing this
    language in our precedent, explaining that the prohibition is
    “against using the covenant to establish new rights or duties that
    are ‘inconsistent with express contractual terms,’” and explaining
    that the “covenant would be completely negated if it could never
    establish any independent rights not expressly agreed to by
    contract”) (emphasis in original).
    We thus reject the district court’s analysis to the extent it was
    rooted in this now-disavowed principle. But we nonetheless
    affirm the dismissal of Rossi’s claim for reasons set forth above.
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    ROSSI v. UNIVERSITY OF UTAH
    Opinion of the Court
    ¶77 We see no basis for such a duty. The professional
    responsibilities of faculty to students generally are established not
    by tort law but by other means. In a university setting, many of
    these responsibilities are set forth in formal or informal policies
    and procedures prescribed by the university and published to
    students. By tradition and established practice, a student who
    alleges that such policies or procedures were not followed is
    entitled to review through the internal processes of the university.
    ¶78 Rossi has identified no persuasive ground for overriding
    the above by imposition of a general duty of faculty to students.
    To date, the courts that have considered this question have
    generally declined to establish such a duty. 8 And we see no
    reason to reach a contrary conclusion.
    ¶79 In so stating, we are not concluding that no tort duty
    could ever arise in a university setting. A university official may
    have a duty to avoid an unreasonable risk of physical harm to
    students they interact with in certain circumstances. Our court of
    appeals established such a duty in Cope v. Utah Valley State Coll.,
    
    2012 UT App 319
    , ¶¶ 17, 24, 
    290 P.3d 314
    , (holding that a college
    dance instructor had a “duty not to create an unreasonable risk of
    harm” in a circumstance in which the instructor specifically
    directed students to perform a dangerous lift in a dance routine
    after they had previously failed and fallen), aff’d in part, rev’d in
    part, 
    2014 UT 53
    , 
    342 P.3d 243
    . And we can see a plausible basis
    for upholding that kind of duty in a university setting.
    ______________________________________________________________________________
    8  See Rossi v. Univ. of Utah, No. 2:15-CV-00767, 
    2016 WL 3570620
    , at *8 (D. Utah June 24, 2016) (“[T]he imposition of a
    fiduciary duty by a professor or mentor toward a graduate
    student has never been imposed by Utah statutory or case law.”).
    See also, e.g., Ernest v. Univ. of Phoenix, No. 08-CV-2363-H (POR),
    
    2010 WL 11508435
    , at *5 (S.D. Cal. July 27, 2010) (“The allegation
    that universities, university officials, directors, and professors
    have a fiduciary relationship to students because they extend
    guidance in shaping careers and provide direction to students
    does not give rise to a fiduciary duty.” (citation and internal
    quotation marks omitted)); Swenson v. Bender, 
    764 N.W.2d 596
    , 602
    (Minn. Ct. App. 2009) (“[T]he advisor-student relationship in the
    dissertation process is not a fiduciary relationship per se.”).
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    ¶80 In so concluding we are not expressly endorsing the duty
    established by the court of appeals in Cope. We sidestepped the
    issue previously in affirming the Cope decision on alternative
    grounds. Cope, 
    2014 UT 53
    , ¶ 39. And we again stop short of
    addressing the question here because it is unnecessary to our
    decision.
    ¶81 Rossi is not seeking to establish a duty of university
    officials to avoid an unreasonable risk of physical harm. She is
    seeking the imposition of a duty to do what is reasonably
    necessary to provide an effective educational experience. And we
    decline to establish such a duty for reasons set forth above.
    CONCLUSION
    ¶82 Christina Rossi has identified grounds for a legitimate
    difference of opinion on the wisdom or correctness of the
    University’s decision to dismiss her from the Neuroscience Ph.D.
    program. But she has not identified a basis for a legal cause of
    action against the University. We affirm the dismissal of her
    claims for breach of contract, breach of the covenant of good faith
    and fair dealing, and negligence.
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