Brimhall v. Ditech Financial , 2021 UT App 34 ( 2021 )


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    2021 UT App 34
    THE UTAH COURT OF APPEALS
    TAWNYA BRIMHALL AND ERIC BRIMHALL,
    Appellants,
    v.
    DITECH FINANCIAL LLC AND DITECH MORTGAGE CORPORATION,
    Appellees.
    Opinion
    No. 20180544-CA
    Filed April 1, 2021
    Third District Court, Salt Lake Department
    The Honorable Su Chon
    No. 160906722
    Judson T. Pitts, Attorney for Appellants
    Alex B. Leeman and Matthew O. Stromquist,
    Attorneys for Appellees
    JUDGE MICHELE M. CHRISTIANSEN FORSTER authored this Opinion,
    in which JUDGES RYAN M. HARRIS and DIANA HAGEN concurred.
    CHRISTIANSEN FORSTER, Judge:
    ¶1     Ditech Financial LLC (Ditech) pursued non-judicial
    foreclosure after Tawnya and Eric Brimhall defaulted on their
    mortgage loan. 1 The Brimhalls sought foreclosure relief, but
    1. The loan documents identify the borrower as “Tawnya D.
    Brimhall, a married woman as her sole and separate property.”
    And all the foreclosure correspondence is addressed only to
    Tawnya. However, because the Brimhalls jointly filed the
    original complaint and jointly appealed the decision of the
    district court, we refer to the parties collectively in this opinion.
    Where appropriate, we refer to Tawnya and Eric by their first
    names for clarity and ease of reference.
    Brimhall v. Ditech Financial
    Ditech asserted that the Brimhalls’ loss mitigation application
    was incomplete and that Ditech was therefore unable to review
    it. The Brimhalls sued Ditech after a trustee’s sale of their
    property, contending they had timely submitted a complete
    application for mortgage relief and were still negotiating
    foreclosure relief with Ditech, a situation which they claim
    should have precluded Ditech from scheduling and conducting a
    trustee’s sale. The district court granted summary judgment in
    favor of Ditech. The Brimhalls appealed, and we reverse and
    remand.
    BACKGROUND 2
    ¶2    In 2007, the Brimhalls borrowed $268,000 from
    Countrywide Home Loans to purchase a house in Utah (the
    Property). The loan was secured by a deed of trust on the
    Property. The beneficial interest under that deed of trust was
    subsequently assigned to the Bank of New York Mellon (BNYM).
    BNYM retained Green Tree Servicing, which later became
    Ditech, as the loan servicer.
    ¶3     The Brimhalls defaulted on the loan in 2013, and Ditech
    sent a letter by certified mail, dated January 17, 2014, informing
    the Brimhalls of the default, specifically indicating that they had
    fifty payments past due. The successor trustee recorded a notice
    of default and provided legal notice to the Brimhalls of the
    default, the amount of debt, and the fact that the loan had been
    referred for foreclosure.
    ¶4    In July 2014, the Brimhalls jointly filed for bankruptcy, an
    event which suspended the foreclosure proceedings until
    2. “In reviewing a grant of summary judgment, we recite the
    undisputed facts. To the extent that the facts are disputed, we
    recite the disputed facts in a light most favorable to the
    nonmoving party.” Northern Monticello All. LLC v. San Juan
    County, 
    2020 UT App 79
    , n.1, 
    468 P.3d 537
     (quotation simplified).
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    Brimhall v. Ditech Financial
    January 2016, when the bankruptcy court entered an order
    terminating the automatic stay.
    ¶5      On February 25, 2016, Ditech sent the Brimhalls a letter
    regarding loss mitigation, a process through which borrowers
    and loan servicers can potentially work together to avoid
    foreclosure. The letter explained available loss mitigation
    options and advised the Brimhalls to act quickly to avoid losing
    the Property. The letter included a request for mortgage
    assistance (RMA) application for the Brimhalls’ use and urged
    the Brimhalls to “read these instructions carefully and complete
    the [RMA] application in its entirety so that Ditech may evaluate
    [their] eligibility for a loss mitigation option.” The RMA “forms
    provid[ed] a list of the documents required for a complete loss
    mitigation application” and stated that the Brimhalls needed to
    “fill out and execute the [RMA] forms and provide all the
    applicable documents within thirty (30) days.” The letter
    indicated that the RMA and required documents could be
    submitted by mail or fax. By way of explanation, the letter went
    on to clarify that the Brimhalls could contact their Ditech account
    representative once all the documents had been received to
    discuss mitigation options. Lastly, the letter informed the
    Brimhalls that if their RMA application was denied, they would
    receive a letter giving the reason for the denial. The letter also
    stated that “no foreclosure sale [would] be conducted while
    Ditech [was] reviewing the application,” provided that the
    application was received by Ditech “more than 37 days prior to
    foreclosure sale.” 3 Tawnya asserted that she “began the process
    3. This thirty-seven-day period is mandated by federal law, see
    12 C.F.R. § 1024.41(g) (2020), which prohibits a foreclosure sale if
    a borrower has submitted a complete RMA application after a
    notice of a foreclosure process was filed “but more than 37 days
    before a foreclosure sale, . . . unless: (1) The servicer has sent the
    borrower a notice . . . that the borrower is not eligible for any
    loss mitigation option and” any appeals are denied, not
    applicable, or not requested; “(2) The borrower rejects all loss
    (continued…)
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    Brimhall v. Ditech Financial
    of submitting paperwork and a formal application for a loan
    modification” after receiving this information from Ditech.
    ¶6     On March 21, Ditech notified the Brimhalls by letter that
    their RMA application was incomplete. In addition to repeating
    the deadline for completing the RMA application, the letter
    specifically identified certain documents that remained missing
    from the Brimhalls’ application: a profit/loss statement and pay
    stubs. This letter informed the Brimhalls that Ditech would “not
    be able to move forward with review of [the RMA] application”
    unless it received the “required documents” by April 20. Ditech
    asserted that the Brimhalls failed to submit the required
    documentary information necessary to complete the RMA
    application by the April 20 deadline. However, the Brimhalls
    contended that they did, in fact, submit the required
    documentation prior to the deadline.
    ¶7       On April 26, Ditech sent a notice to the Brimhalls
    informing them that their RMA application remained incomplete
    and that because the Brimhalls had “not provided [Ditech] with
    all of the required information within the time frame requested,”
    Ditech would “not be reviewing [their RMA] application at this
    time.” Nevertheless, the letter informed the Brimhalls that they
    could contact Ditech “to discuss [their] situation and any loss
    mitigation that may still be available,” including reinstatement
    (i.e., immediately bringing the account current), a repayment
    plan (i.e., requiring the Brimhalls to repay a fraction of the
    delinquent amount in addition to the regular payment each
    month), a forbearance (i.e., delaying foreclosure to allow time for
    the Brimhalls to bring their account current), a modification (i.e.,
    adding the delinquent amount back into the loan), a short sale
    (i.e., selling the Property to settle the debt), or a deed-in-lieu (i.e.,
    voluntarily deeding the Property back to Ditech).
    (…continued)
    mitigation options offered by the servicer; or (3) The borrower
    fails to perform under an agreement on a loss mitigation
    option,” 
    id. 20180544
    -CA                        4                  
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    Brimhall v. Ditech Financial
    ¶8      The Brimhalls asserted that they fully complied with
    Ditech’s requests to submit a complete RMA application.
    Specifically, Tawnya stated in her affidavit filed in support of the
    Brimhalls’ motion for summary judgment that she had
    submitted two complete RMA applications “in the first four
    months of 2016” and that “even though Ditech had sent [her]
    letters stating that [Ditech was] no longer considering” the RMA
    application because the “files were not ‘complete,’” (1) she “had
    sent all requested documents,” (2) she “was still engaged in
    phone communications from May–August 2016,” and (3) Ditech
    “representatives . . . were asking [her] to update documents in
    their system and submit new documents they had misplaced.”
    Similarly, Eric stated in a declaration that he “had been
    frustrated with Ditech for months, because [he and Tawnya] had
    jointly prepared two prior RMA’s for Ditech and had sent Ditech
    every form and piece of information that Ditech had requested,
    to the best of [their] knowledge and understanding, to complete
    [their] prior RMA’s, but Ditech would never acknowledge
    receiving what [they] sent.”
    ¶9      On July 1, the successor trustee issued a notice of sale of
    the Property, scheduled for August 16, posting it on the Property
    and in the county recorder’s office, as well as publishing it in a
    local newspaper. On July 11, the Brimhalls received another
    letter from Ditech informing them that they were “not eligible
    for mortgage modification assistance” because they had “failed
    to timely return the documents requested by the program
    requirements.”
    ¶10 Eric contended that when he called Ditech on July 15 to
    inquire about the status of the RMA application, he was told that
    the RMA “had been denied” by letter on July 11. He stated that
    at that time Ditech encouraged him to submit another RMA
    application. He claims that Ditech “interviewed” him “to
    qualify” for “a third RMA offer from Ditech that would arrive
    shortly at the office” of the Brimhalls’ bankruptcy attorney.
    Eric’s declaration stated that the Ditech agent assured him that
    the sale of the Property “would be stopped and that [the
    Brimhalls] would receive another packet to begin the loan
    20180544-CA                     5                  
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    Brimhall v. Ditech Financial
    modification process again, and then would have 30 days to get
    information back to them.”
    ¶11 Regarding the July 15 phone conversation, Ditech’s
    representative averred, in an affidavit filed in support of
    Ditech’s motion for summary judgment, that its agent explained
    to Eric that the RMA “application had been denied due to a
    number of documents that were missing, and provided him a fax
    number to which he could submit the missing documents.” The
    representative further stated, “At no point in the course of the
    telephone call did Ditech state or represent in any way that the
    trustee’s sale scheduled for August 16, 2016, would be stopped
    or cancelled.”
    ¶12 Ditech recorded the July 15 phone conversation, a copy of
    which it submitted in conjunction with the affidavit of the Ditech
    representative who had knowledge of the events surrounding
    the Brimhalls’ interaction with Ditech. The Brimhalls
    acknowledged that the recording of the “phone call does not
    appear to contain any discussion of the Trustee’s sale at all,” but
    they pointed to “long pauses in the call that could call the
    authenticity of the recording into question.” Even though the
    recording lacks mention of postponing the sale, “the Brimhalls
    recall[ed] that postponement of the sale was discussed” in the
    July 15 phone call. On appeal, the Brimhalls do not contend that
    Ditech represented that the trustee’s sale would be stopped.
    ¶13 On July 30, not having received the RMA forms from
    Ditech, Eric stated that he again called Ditech to follow up on
    their request for mortgage assistance. Following that call, the
    Brimhalls received a letter, which was addressed to Tawnya and
    dated July 15, encouraging them to apply for mortgage
    modification. A blank RMA form was attached to the letter. The
    Brimhalls maintain that they submitted their third RMA
    application after receiving these forms.
    ¶14 Having seen no update on the status of the latest RMA
    application in their online account with Ditech—which
    characterized the application’s status as “received and . . . under
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    Brimhall v. Ditech Financial
    review”—the Brimhalls claimed that they called Ditech several
    times during the next few weeks. The Brimhalls provided the
    first names of four different Ditech representatives with whom
    they claimed to have either spoken or left messages regarding
    their RMA applications. The Brimhalls further asserted to have
    left “dozens of voice-messages . . . with Ditech.”
    ¶15 On August 16, the Property was sold to BNYM as the
    beneficiary of the deed of trust at the trustee’s sale. Even after
    the Property was sold, the Brimhalls continued to contact Ditech
    about the status of their RMA application. When they checked
    their online Ditech account on September 2, the Brimhalls found
    an update informing them that Ditech was “[u]nable to approve
    [their] application for loss mitigation.”
    ¶16 On October 28, the Brimhalls filed suit against both Ditech
    and BNYM seeking, among other things, a declaratory judgment
    that Ditech had unlawfully foreclosed on the Property because it
    had not complied with the statutory notice requirements (RMA
    suit). See Utah Code Ann. § 57-1-24.3(5)–(6) (LexisNexis Supp.
    2020) (prohibiting a trustee’s sale of the property of a default
    trustor who has applied for foreclosure relief until the servicer
    gives written notice of the decision regarding foreclosure relief
    to the default trustor). 4 They also sought injunctive relief to
    prevent Ditech from advancing any eviction process. However,
    even though the Brimhalls listed BNYM in the caption of the
    RMA suit, their complaint contains no other mention of BNYM
    and did not actually state a cause of action against it. In addition,
    while the Brimhalls served Ditech in the RMA suit, they did not
    timely serve BNYM.
    ¶17 Approximately a year later, in October 2017, BNYM filed
    a separate unlawful detainer action against the Brimhalls
    (eviction suit), and the Brimhalls moved to consolidate that
    action with the still-pending RMA suit. A few weeks later, the
    4. Because there have been no substantive changes to the
    relevant statutes, we cite the current version of the Utah Code.
    20180544-CA                      7                 
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    Brimhall v. Ditech Financial
    Brimhalls also filed a motion for summary judgment in the RMA
    suit, arguing that Ditech violated Utah law by scheduling a sale
    of the Property before written notice was given denying their
    RMA application. Ditech filed a cross-motion for summary
    judgment, arguing that it had fully complied with Utah law
    governing the trustee’s sale.
    ¶18 In a telephonic hearing, the district court took up the
    Brimhalls’ motion to consolidate by asking the Brimhalls’
    counsel to address rule 4 of the Utah Rules of Civil Procedure,
    which states, “If the summons and complaint are not timely
    served, the action against the unserved defendant may be
    dismissed without prejudice on motion of any party or on the
    court’s own initiative.” See Utah R. Civ. P. 4(b). The court
    inquired, “How can we move this [RMA suit] forward because
    you failed to serve [BNYM]?” In response, the Brimhalls’ counsel
    stated,
    Look, I’m absolutely happy if the court wants to
    dismiss [BNYM] without prejudice. We’ll just bring
    the claims in the other suit [i.e., the eviction suit]. I
    mean, rule 4 says dismiss it without prejudice. I’d
    entertain that motion. I’ll make the oral motion
    right now, today, with the court to dismiss
    [BNYM] from this action without prejudice
    immediately, today.
    (Quotation simplified.) For its part, Ditech argued that the two
    actions should not be consolidated:
    [Ditech is] the servicing agent for the mortgage. . . .
    [T]he claims that are brought in this [RMA suit] . . .
    have to do with the servicing of the mortgage, not
    the validity of the underlying mortgage, whether it
    really exists . . . . It has to do with whether Ditech
    properly followed the law in foreclosing on a
    property. Those are claims against Ditech.
    20180544-CA                      8                 
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    Brimhall v. Ditech Financial
    ¶19 Noting that the Brimhalls had stipulated to BNYM’s
    dismissal, the court denied the motion to consolidate and
    dismissed BNYM without prejudice, reasoning that the
    Brimhalls’ RMA suit and BNYM’s eviction suit were “at two
    different stages of litigation, and consolidation would prolong
    [the RMA suit].” Further, the court noted that BNYM was not a
    party to the RMA suit because the Brimhalls failed to serve
    BNYM and that “[i]t would not promote judicial economy to
    allow the consolidation.”
    ¶20 In March 2018, the Brimhalls moved to dismiss the RMA
    suit, arguing that the district court’s “sua sponte” dismissal of
    BNYM deprived the action of an “indispensable party,” thus
    placing the action “outside the scope of the [c]ourt’s
    jurisdiction.” See Utah R. Civ. P. 19(a)–(b). 5
    ¶21 Two months later, the court issued a memorandum
    decision and order addressing the Brimhalls’ motion for
    summary judgment, the Brimhalls’ motion to dismiss, and
    Ditech’s cross-motion for summary judgment. The court noted
    that the Brimhalls had submitted an RMA application in
    February 2016 but that Ditech had notified them their
    application was incomplete and they needed to submit the
    missing documents by April 20, 2016. The court determined that
    “[t]he Brimhalls did not submit the documents, and on April 26,
    Ditech sent a letter stating that it would not review the
    application because the Brimhalls had not complied with the
    deadline.” Based on this sequence of events, the court concluded
    that Ditech had complied with the statutory notice requirements
    regarding the trustee’s sale in the context of foreclosure relief.
    While the court acknowledged that the Brimhalls presented a
    different account of their interaction with Ditech and Ditech’s
    alleged promises to stop the trustee’s sale, the court determined
    that it “need not address [Tawnya’s] affidavit because it was
    5. Though the Brimhalls characterize the decision as “sua
    sponte,” we note that their counsel appears to have stipulated to
    the dismissal of BNYM. See supra ¶ 18.
    20180544-CA                     9                 
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    Brimhall v. Ditech Financial
    filed in her own motion for summary judgment and was not
    included in her opposition to Ditech’s cross-motion.” The court
    further characterized Tawnya’s affidavit as “self-serving” and
    noted that Ditech’s “concerns [about the affidavit] are valid.”
    The court thus granted Ditech’s cross-motion for summary
    judgment and denied the Brimhalls’ motion for summary
    judgment and motion to dismiss “as moot.” The Brimhalls
    appeal.
    ISSUES AND STANDARDS OF REVIEW
    ¶22 The Brimhalls first contend that because BNYM was a
    necessary and indispensable party to their declaratory judgment
    action, the district court deprived itself of jurisdiction when it
    dismissed BNYM from the lawsuit. We review a district court’s
    determination about whether a party is indispensable to an
    action for an abuse of discretion. See Seftel v. Capital City Bank,
    
    767 P.2d 941
    , 944–45 (Utah Ct. App. 1989), aff’d sub nom. Landes v.
    Capital City Bank, 
    795 P.2d 1127
     (Utah 1990).
    ¶23 The Brimhalls next challenge the district court’s grant of
    Ditech’s motion for summary judgment, arguing that in refusing
    to consider all the affidavit evidence from the Brimhalls, the
    court “failed to legally abide by the standards for evaluating
    summary judgment motions.” “[W]e review a district court’s
    grant of summary judgment for correctness, affording that
    ruling no deference.” Segota v. Young 180 Co., 
    2020 UT App 105
    ,
    ¶ 10, 
    470 P.3d 479
    .
    ¶24 The Brimhalls’ final claim is that the district court
    erroneously applied a federal regulation instead of the
    applicable Utah statute, compare 12 C.F.R. § 1024.41(g) (2020),
    with Utah Code Ann. § 57-1-24.3(6) (LexisNexis Supp. 2020), in
    reaching its determination that Ditech complied with the
    statutory notice requirements relevant to foreclosure on the
    Property in the context of a defaulting party’s request for
    mortgage relief. “The proper interpretation and application of a
    statute is a question of law which we review for correctness,
    20180544-CA                     10                 
    2021 UT App 34
    Brimhall v. Ditech Financial
    affording no deference to the district court’s legal conclusions.”
    Bott v. Osburn, 
    2011 UT App 139
    , ¶ 5, 
    257 P.3d 1022
     (quotation
    simplified).
    ANALYSIS
    I. The Dismissal of BNYM
    ¶25 The Brimhalls assert that the district “court lost
    jurisdiction to adjudicate [their motion for summary judgment
    and Ditech’s cross-motion for summary judgment] and render
    any decision when it dismissed [BNYM], sua sponte, from the
    action” because BNYM was “a necessary and indispensable
    party to the action.”
    ¶26 Pursuant to rule 19 of the Utah Rules of Civil Procedure,
    “a court must engage in a two-part inquiry” to determine
    whether joinder is required. See Mower v. Simpson, 
    2012 UT App 149
    , ¶ 27, 
    278 P.3d 1076
    . “First, the court must ascertain whether
    a party has sufficient interest in the action to make it a necessary
    party. . . . Second, if the court indeed deems the party necessary
    to the action, and joinder is unfeasible, the court must then
    determine whether the party is indispensable.” Turville v. J & J
    Props., LC, 
    2006 UT App 305
    , ¶¶ 36–37, 
    145 P.3d 1146
     (quotation
    simplified). In other words, “a court is required to address
    indispensability under rule 19(b) only if it first finds that joinder
    of the party is necessary.” Central Utah Water Conservancy Dist. v.
    Upper East Union Irrigation Co., 
    2013 UT 67
    , ¶ 58, 
    321 P.3d 1113
    .
    ¶27 Here, BNYM was not a necessary party to the Brimhalls’
    claims against Ditech. The Brimhalls’ RMA suit alleged that
    Ditech wrongfully foreclosed on the Property because it
    improperly noticed the trustee’s sale after the Brimhalls had
    initiated foreclosure relief. The Brimhalls’ claim of wrongdoing
    in the RMA suit concerned alleged irregularities in the timing of
    the notice of the trustee’s sale on the part of the loan servicer—
    Ditech—not the assignee—BNYM. And while the Brimhalls
    challenged BNYM’s title to the Property obtained in the trustee’s
    20180544-CA                     11                 
    2021 UT App 34
    Brimhall v. Ditech Financial
    sale, they did not and do not challenge the validity of the
    underlying obligation secured by the Property. Indeed, the
    allegations of wrongdoing in the RMA suit solely concern
    Ditech’s alleged failure to comply with state and federal law in
    the timing of the trustee’s sale. And even in the absence of
    BNYM, complete relief can be granted to Ditech and to the
    Brimhalls on the question of whether Ditech complied with
    statutory foreclosure requirements.
    ¶28 The Brimhalls point us to no authority, and we are not
    aware of any, that indicates a lender is a necessary party to
    adjudicate the alleged wrongdoing on the part of a loan servicer
    in this context. Instead, authority on point indictates that BNYM
    was not a necessary party. Indeed, “[w]here a plaintiff makes no
    claims against the unjoined party, it is clear under rule 19 that
    complete relief can be granted in its absence.” White v. Jeppson,
    
    2014 UT App 90
    , ¶ 16, 
    325 P.3d 888
     (quotation simplified). “Such
    is the case here. [The Brimhalls] have made no claims against
    [BNYM] in [the RMA suit]. Indeed, [the Brimhalls’] claims in this
    case were expressly limited to [Ditech’s] acts or omissions . . . .”
    See 
    id.
     (quotation simplified). Moreover, BNYM has “already
    sought resolution” of any claims it might have against the
    Brimhalls in the separate eviction suit. See 
    id.
     “Accordingly, as
    [the Brimhalls’] claims are strictly limited to [Ditech’s] conduct,
    complete relief can be granted [between the Brimhalls and
    Ditech] without joining” BNYM. See 
    id.
     Thus, even if we assume,
    without deciding, that the Brimhalls did not invite any error on
    the court’s part by stipulating to the dismissal of BNYM, the
    district court’s dismissal of BNYM did not violate rule 19
    because BNYM’s involvement was not necessary to determine
    whether Ditech complied with the statutory notice requirements
    delineated in the foreclosure process.
    II. The Grant of Ditech’s Motion for Summary Judgment
    ¶29 Next, the Brimhalls challenge the district court’s grant of
    summary judgment in favor of Ditech, asserting that a factual
    question exists as to whether they timely submitted all the
    necessary documents to complete their RMA application. “It is
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    2021 UT App 34
    Brimhall v. Ditech Financial
    well established that summary judgment is appropriate where
    the pleadings, depositions, answers to interrogatories, and
    admissions on file, together with the affidavits, if any, show that
    there is no genuine issue as to any material fact and that the
    moving party is entitled to a judgment as a matter of law.”
    Gonzalez v. Cullimore, 
    2018 UT 9
    , ¶ 35, 
    417 P.3d 129
     (quotation
    simplified); see also Utah R. Civ. P. 56; Northgate Village Dev., LC
    v. Orem City, 
    2014 UT App 86
    , ¶ 20, 
    325 P.3d 123
     (“A disputed
    fact is material if it affects the rights and liabilities of the
    parties.”).
    ¶30 Here, the district court erred in granting Ditech’s cross-
    motion for summary judgment precisely because a dispute of
    material fact existed as to whether the Brimhalls timely supplied
    all the required documentation requested by Ditech to support
    their application for mortgage relief. Ditech claims that the
    Brimhalls did not submit the required documentation to
    complete their application by Ditech’s deadline of April 20. The
    court determined that Ditech had sent correspondence to the
    Brimhalls informing them that their application for loss
    mitigation was incomplete. After the Brimhalls failed to submit
    the required documents, Ditech then informed them on April 26
    that their application remained incomplete and that Ditech was
    therefore unable to review their application further. The court
    concluded that the notice of trustee’s sale was not issued until
    early July, well after the thirty-seven-day period required by
    federal regulation. See also 12 C.F.R. § 1024.41(g) (2020).
    ¶31 But neither Ditech nor the court acknowledged the import
    of Tawnya’s affidavit, which stated that as of July 1, 2016, she
    was actively negotiating mortgage relief and that she had
    submitted all requested documents:
    I had submitted two [RMA applications] in the first
    four months of 2016, and even though Ditech had
    sent me letters stating that they were no longer
    considering my requests because, according to
    them, my files were not “complete,” I had sent all
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    Brimhall v. Ditech Financial
    requested documents, I had completed my files,
    but most importantly, I was still engaged in phone
    communications from May–August 2016 with
    [Ditech] representatives who were asking me to
    update documents in their system and submit new
    documents they had misplaced.
    ¶32 In addition, Eric’s declaration went unnoticed by the
    court. There, Eric stated that he “had been frustrated with Ditech
    for months,” explaining,
    [M]y wife and I had jointly prepared two prior
    [RMA applications] for Ditech and had sent Ditech
    every form and piece of information that Ditech
    had requested, . . . but Ditech would never
    acknowledge receiving what I sent. I provided
    RMA documents and information to Ditech
    representatives by fax, and e-mail, however no
    matter how many times I provided the
    information, Ditech would inform me on my
    follow-up calls that the information was not
    received.
    The Brimhalls’ sworn statements create a dispute of material fact
    that precludes summary judgment on the question of whether
    the Brimhalls’ RMA application was complete. In a nutshell, the
    Brimhalls assert that they repeatedly submitted all the required
    RMA documents in a timely fashion; Ditech says that they did
    not.
    ¶33 The district court did not make any mention of the
    assertions Eric made in his declaration. And as to Tawnya’s
    affidavit, the court determined that it “need not address [it]
    because it was filed in her own motion for summary judgment
    and was not included in her opposition to Ditech’s cross-
    motion.” This reasoning is incorrect. While the Brimhalls did not
    attach Tawnya’s affidavit to the opposition filing, they explicitly
    cited it several times and quoted from it extensively in that
    20180544-CA                     14                 
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    Brimhall v. Ditech Financial
    filing, and the district court could not ignore it solely on the
    grounds that it was not attached. Indeed, rule 56 of the Utah
    Rules of Civil Procedure does not require that affidavits be filed
    in opposition to a motion for summary judgment to be
    considered: “A party asserting that a fact cannot be genuinely
    disputed or is genuinely disputed must support the assertion by
    . . . citing to particular parts of materials in the record, including
    depositions, documents, electronically stored information,
    affidavits or declarations, stipulations (including those made for
    purposes of the motion only), admissions, interrogatory
    answers, or other materials . . . .” Utah R. Civ. P. 56(c)(1). And
    rather than being limited to considering only materials filed
    alongside a motion, a court considering a summary judgment
    motion “may consider other materials in the record.” 
    Id.
     R.
    56(c)(3). 6
    ¶34 The conflicting accounts offered by the Brimhalls and
    Ditech constitute a classic example of a dispute of a material fact
    that precludes resolution by summary judgment. See iDrive
    Logistics LLC v. IntegraCore LLC, 
    2018 UT App 40
    , ¶ 49, 
    424 P.3d 6
    . Ditech’s opposition to Tawnya’s affidavit is directed primarily
    at her allegations about what a Ditech representative said during
    the July 15 telephone call. See supra ¶¶ 10–12. Ditech contends
    that these allegations were not based on Tawnya’s personal
    knowledge of that conversation, because she did not personally
    participate in the call, but rather they were based on the notes
    she took from Eric’s telephone conversation with Ditech. This
    may be a valid complaint about those allegations specific to the
    telephone conversation, but it is not valid as to other points in
    Tawnya’s affidavit, such as whether the Brimhalls timely
    submitted the required documents to complete their application.
    See Utah R. Civ. P. 56(c)(4) (“An affidavit or declaration used to
    support or oppose a motion must be made on personal
    knowledge, must set out facts that would be admissible in
    evidence, and must show that the affiant or declarant is
    competent to testify on the matters stated.”).
    20180544-CA                      15                
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    Brimhall v. Ditech Financial
    970; see also Heslop v. Bear River Mutual Ins. Co., 
    2017 UT 5
    , ¶ 20,
    
    390 P.3d 314
     (“In determining whether a factual dispute exists,
    we apply an objective standard. The objective standard asks
    whether reasonable jurors, properly instructed, would be able to
    come to only one conclusion, or if they might come to different
    conclusions, thereby making summary judgment inappropriate.”
    (quotation simplified)). Thus, we conclude that the district court
    erred in granting summary judgment to Ditech because there
    remains a dispute of material fact about whether the Brimhalls
    timely submitted the required documentation to comply with
    Ditech’s instructions for mortgage relief.
    III. The Statutory Notice Requirement
    ¶35 If on remand the factual dispute is resolved in Ditech’s
    favor and it is determined that the Brimhalls did not timely
    submit the requested documentation to complete their RMA
    application, the question will arise as to whether Ditech’s
    statutory duties under Utah law to notice the trustee’s sale were
    retriggered by the Brimhalls’ further attempts to apply for loss
    mitigation and by Ditech’s continuing communication with the
    Brimhalls about additional loss mitigation applications. So while
    our determination that the district court erred in granting
    summary judgment to Ditech forms the sole basis for our
    reversal, we nevertheless proceed to address the statutory issue
    fully briefed on appeal because it may very well “arise again on
    remand,” and we offer the district court some “guidance” in that
    regard. See Francis v. National DME, 
    2015 UT App 119
    , ¶ 53, 
    350 P.3d 615
    ; see also Salt Lake City v. Jaramillo, 
    2007 UT App 32
    , ¶ 23,
    
    156 P.3d 839
     (Orme, J., concurring and dissenting) (noting “the
    oft-repeated and sound prescription, underpinned by
    considerations of efficiency and judicial economy, that appellate
    courts should offer guidance to trial courts on issues likely to
    surface on remand”).
    ¶36 Utah law allows a trustee to sell property in default by
    filing a notice of default and, “after the lapse of at least three
    months,” by mailing notice of the time and place of the sale to
    the interested parties and publishing that same information. See
    20180544-CA                     16                 
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    Brimhall v. Ditech Financial
    Utah Code Ann. § 57-1-24 (LexisNexis 2010); id. §§ 57-1-25, -26
    (Supp. 2020). In the notice of default sent to a default trustor, the
    servicer must “direct the default trustor to contact the single
    point of contact regarding foreclosure relief available through
    the beneficiary or servicer for which a default trustor may apply,
    if the beneficiary or servicer offers foreclosure relief.” Id. § 57-1-
    24.3(2)(b)(iv) (Supp. 2020). 7 A borrower who seeks foreclosure
    relief must timely provide all requested information to the loan
    servicer: “A default trustor shall, within the time required by the
    beneficiary or servicer, provide all financial and other
    information requested by the single point of contact to enable the
    beneficiary or servicer to determine whether the default trustor
    qualifies for the foreclosure relief for which the default trustor
    applies.” Id. § 57-1-24.3(4). Utah law appears to be silent about
    the minimum period of time that a servicer must give the default
    trustor to submit the requested documents. After the servicer has
    made a decision about the request for foreclosure relief, the
    “single point of contact” designated by the loan servicer shall
    then “notify the default trustor by written notice of the decision
    of the beneficiary or servicer regarding the foreclosure relief for
    which the default trustor applies.” Id. § 57-1-24.3(5)(d). And
    “[n]otice of a trustee’s sale may not be given . . . with respect to
    the trust property of a default trustor who has applied for
    foreclosure relief until after the single point of contact provides
    the notice required by Subsection (5)(d).” Id. § 57-1-24.3(6).
    ¶37 The issue that arises under the Utah statutory scheme is
    whether it allows a borrower in default to submit multiple
    applications for foreclosure relief, each time retriggering the
    statutory notice requirements and potentially preventing a
    servicer from scheduling a trustee’s sale due to the pending
    7. “Single point of contact” means a person, designated by the
    servicer, to coordinate and communicate with a default trustor
    and represent the servicer in foreclosure proceedings initiated by
    the servicer. See Utah Code Ann. § 57-1-24.3(1)(i) (LexisNexis
    Supp. 2020).
    20180544-CA                      17                
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    Brimhall v. Ditech Financial
    application for foreclosure relief. This retriggering issue is
    relevant here because if on remand the district court resolves the
    disputed factual issue in favor of Ditech and determines that the
    Brimhalls failed to timely submit all the required documents
    prior to the April 20 deadline, see supra ¶¶ 6–7, then the
    Brimhalls have indicated they will argue that Ditech did not
    timely notify them that their second and third RMAs, see supra
    ¶¶ 8, 13, had been denied and, consequently, that notice of the
    August 16, 2016 trustee’s sale, see supra ¶ 9, was premature and
    contrary to Utah law as it preceded the servicer’s decision on a
    pending application for foreclosure relief. In fact, on appeal, the
    Brimhalls make this very argument, asserting that “nothing in
    [Utah Code section 57-1-24.3(6)] suggests that one denial notice
    covers subsequent requests/applications for relief.” Similarly, the
    Brimhalls will likely argue that Ditech’s continued
    communications with them about options to avoid foreclosure
    amounted to “dual tracking” and precluded Ditech from
    noticing up the trustee’s sale. 8 Indeed, the Brimhalls also
    advance this argument on appeal: “[Tawnya] asserted that
    Ditech representatives continued the mortgage relief process
    with her long after the April 26, 2016 denial letter was issued,
    and by doing so, led her to believe that her application(s) were
    still being considered.” We are not persuaded that the Brimhalls’
    serial-application reading of Utah Code section 57-1-24.3 is
    correct.
    ¶38 As a threshold matter, the Brimhalls cite no authority to
    support the serial-application reading of the Utah statute.
    Indeed, the Brimhalls conceded below that “there is no case-law”
    to support a reading of Utah Code section 57-1-24.3 as requiring
    “a denial letter for each separate application” or “that each time
    Ditech provided the Brimhalls with a new RMA . . . form to
    8. “Dual tracking is the term given to situations in which the
    lender actively pursues foreclosure while simultaneously
    considering the borrower for loss mitigation options.” Gresham v.
    Wells Fargo Bank, NA, 642 F. App’x 355, 359 (5th Cir. 2016).
    20180544-CA                     18                 
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    Brimhall v. Ditech Financial
    complete and return, it constituted a new application that
    required consideration by the beneficiary, and either approval or
    denial.”
    ¶39 Instead, the Brimhalls argue that the statutory language
    itself compels their interpretation. However, the statute is
    entirely silent about the treatment of serial applications. “When
    the statutory language is silent, legislative intent can be gleaned
    from the purposes and underlying policies of the statute, along
    with the consequences of various interpretations.” State v. Mootz,
    
    808 N.W.2d 207
    , 221 (Iowa 2012), quoted with approval in Cox v.
    Laycock, 
    2015 UT 20
    , ¶ 42 n.48, 
    345 P.3d 689
    ; see also Griffin v.
    Griffin, 
    2014 ME 70
    , ¶ 18, 
    92 A.3d 1144
     (“If the statutory
    language . . . is silent on a particular point, we will then consider
    other indicia of legislative intent including the purpose of the
    statute.” (quotation simplified)), quoted with approval in Cox, 
    2015 UT 20
    , ¶ 42 n.48. In this context, “we analyze the [statute] in its
    entirety and harmonize its provisions in accordance with the
    legislative intent and purpose.” See Cox, 
    2015 UT 20
    , ¶ 42
    (quotation simplified). For the following reasons, we determine
    that Utah Code section 57-1-24.3(6) allows a servicer to proceed
    with a foreclosure sale after the first loss mitigation application
    has been properly denied, even if subsequent applications
    remain pending. 9
    9. The Brimhalls argue that the district court erroneously applied
    a federal regulation instead of the Utah statute in granting
    Ditech’s motion for summary judgment. We agree with the
    Brimhalls that the federal regulation is of limited application
    here, where the Brimhalls allege Ditech violated the Utah statute
    and not federal law.
    Under federal regulations, when a servicer receives an
    application for foreclosure relief from a default borrower, the
    servicer must postpone any scheduled sale if it receives a
    “complete” application more than thirty-seven days prior to the
    scheduled sale. See 12 C.F.R. § 1024.41(g) (2020). And any sale is
    further prohibited until the servicer provides written notice to
    (continued…)
    20180544-CA                     19                 
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    Brimhall v. Ditech Financial
    ¶40 We disagree with the Brimhall’s reading of the statute.
    Adopting the reading that they advocate—namely, that each
    new RMA application requires a separate denial notification
    from the beneficiary or servicer—would yield absurd results. See
    Anderson v. Utah County, 
    368 P.2d 912
    , 913 n.3 (Utah 1962)
    (…continued)
    the borrower that the borrower is not eligible for foreclosure
    relief. See 
    id.
     Regarding duplicative requests, “[a] servicer must
    comply with the requirements of [12 C.F.R. section 1024.41] for a
    borrower’s loss mitigation application, unless the servicer has
    previously complied with the requirements of this section for a
    complete loss mitigation application submitted by the borrower
    and the borrower has been delinquent at all times since
    submitting the prior complete application.” 
    Id.
     § 1024.41(i)
    (emphasis added). Federal courts have clarified that this
    postponement of a trustee’s sale applies only to the first loss
    mitigation application submitted by a borrower. See Wentzell v.
    JPMorgan Chase Bank, Nat’l Ass'n, 627 F. App’x 314, 318 n.4 (5th
    Cir. 2015) (“The federal restrictions, however, apply only to a
    borrower’s first loss mitigation application.”); accord Bennett v.
    Bank of Am., NA, 
    126 F. Supp. 3d 871
    , 884 (E.D. Ky. 2015).
    The issue on appeal is not whether the Brimhalls
    submitted multiple complete applications, which is the
    circumstance addressed by 12 C.F.R. section 1024.41(g), (i).
    Rather, the Brimhalls contend that they submitted a complete
    application by April 20, while Ditech maintains that they did
    not. Thus, the scope of the issue on appeal makes the federal
    regulation of limited applicability here. The precise issue we
    leave for the district court to resolve on remand is whether the
    Brimhalls timely submitted a complete first application by April
    20. If the court determines that the Brimhalls failed to do so and
    that Ditech properly notified them of the denial of the
    application on this basis, then, as we explain, see infra ¶¶ 40–41,
    the subsequent submission of additional applications for
    mortgage relief, whether complete or not, would not have
    required Ditech to re-notice the trustee’s sale under Utah law.
    20180544-CA                     20                 
    2021 UT App 34
    Brimhall v. Ditech Financial
    (“Unreasonable, absurd, or ridiculous consequences [resulting
    from a statutory construction] should be avoided.” (quotation
    simplified)). Such an interpretation would allow a default
    borrower to continually delay a trustee’s sale merely by
    submitting new applications for foreclosure relief in serial
    fashion. This would be a problematic reading of the statute
    because it could allow a default borrower to delay a trustee’s
    sale in perpetuity. See Rutherford v. Talisker Canyons Fin., Co., 
    2019 UT 27
    , ¶ 81 n.29, 
    445 P.3d 474
     (“In cases presenting two plausible
    readings, the absurd consequences canon, generally speaking,
    causes us to prefer the more reasonable interpretation, even if
    the less reasonable interpretation could not be accurately
    described as absurd.” (quotation simplified)). To allow a default
    trustor a meaningful opportunity to seek foreclosure relief but to
    avoid the absurd result of a default borrower endlessly delaying
    a trustee’s sale by the serial filing of loss mitigation applications,
    the most plausible reading of the Utah statute is that a servicer
    complies with section 57-1-24.3(5)(d), and can thereafter notice a
    trustee’s sale as stated in section 57-1-24.3(6), after providing
    written notice of the decision regarding foreclosure relief on a
    default trustor’s first application for foreclosure relief. See Startz
    v. JPMorgan Chase Bank, NA, No. 2:16-cv-09627-ODW (PLA), 
    2017 WL 2218306
    , at *4 (C.D. Cal. May 19, 2017) (noting that, in the
    context of multiple RMAs, “[w]hile ejection from one’s home is
    certainly a distressing prospect, no lender can be expected to
    indefinitely forgive missed payments for a debt that the
    homeowner has no reasonable prospect of satisfying”). While a
    servicer may, in its discretion, consider subsequent foreclosure
    relief applications, notice of the decision on a subsequent
    application is not required to be given to the default trustor
    before notice of a trustee’s sale can be filed under section 57-1-
    25(1). 10
    10. We note that California has a similar provision: “In order to
    minimize the risk of borrowers submitting multiple applications
    for first lien loan modifications for the purpose of delay, the
    (continued…)
    20180544-CA                      21                
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    Brimhall v. Ditech Financial
    ¶41 Thus, if after consideration of the conflicting evidence
    presented by both parties on what documents were submitted
    by the Brimhalls before April 20, the factfinder determines that
    the Brimhalls did not timely submit a complete loss mitigation
    application, the court should also reject any argument that
    subsequently submitted applications retriggered the statutory
    duties in Utah Code section 57-1-24.3. In other words, even if the
    Brimhalls are correct in asserting that they submitted second and
    third applications for mortgage relief, Ditech would not have
    been required to notify the Brimhalls about its decision on those
    subsequent mortgage relief applications before proceeding with
    the sale of the Property if their first application had been
    properly rejected on grounds of incompleteness and written
    notice of that decision had been provided to them.
    CONCLUSION
    ¶42 Because the parties stipulated to dismissing BNYM and
    because BNYM was not an indispensable party to the Brimhalls’
    claims against Ditech, the district court did not err in dismissing
    BNYM from the RMA suit. However, the court’s grant of
    summary judgment in favor of Ditech was in error because a
    genuine dispute of fact exists about whether the Brimhalls timely
    submitted a complete RMA application.
    ¶43   Reversed and remanded.
    (…continued)
    mortgage servicer shall not be obligated to evaluate applications
    from borrowers who have been evaluated or afforded a fair
    opportunity to be evaluated consistent with the requirements of
    this section . . . .” Cal. Civ. Code § 2923.6(g) (West 2019).
    20180544-CA                     22                 
    2021 UT App 34