Frias v. Asset Foreclosure Servs., Inc. ( 2014 )


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  •         IN CLEitKI OFFICE
    ..,._COURT, 8'f.ln OF WASHINGTON
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    JUS
    IN THE SUPREME COURT OF THE STATE OF WASHINGTON
    CERTIFICATION FROM THE         )
    UNITED STATES DISTRICT         )
    COURT FOR THE WESTERN          )
    DISTRICT OF WASHINGTON         )
    IN                   )
    )
    FLORENCE R. FRIAS,             )                  No. 89343-8
    )
    Plaintiff,     )                  ENBANC
    )
    v.                   )                  Filed:        SEP 1 8 2014
    )
    ASSET FORECLOSURE              )
    SERVICES, INC.; LSI TITLE      )
    AGENCY, INC.; U.S. BANK, N.A.; )
    MORTGAGE ELECTRONIC            )
    REGISTRATION SYSTEMS, INC.; )
    and DOE DEFENDANTS 1-20,       )
    )
    Defendants.    )
    _______________________)
    FAIRHURST, J.-We have been asked by the United States District Court for
    the Western District of Washington to determine whether state law recognizes a
    cause of action for monetary damages where a plaintiff alleges violations of the
    deeds of trust act (DTA), chapter 61.24 RCW, but no foreclosure sale has been
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    completed. We are also asked to articulate the principles that would apply to such a
    claim under the DTA and the Consumer Protection Act (CPA), chapter 19.86 RCW.
    We hold that the DTA does not create an independent cause of action for
    monetary damages based on alleged violations of its provisions where no foreclosure
    sale has been completed. The answer to the first certified question is no-at least not
    pursuant to the DTA itself. We further hold that under appropriate factual
    circumstances, DTA violations may be actionable under the CPA, even where no
    foreclosure sale has been completed. The answer to the second certified question is
    that the same principles that govern CPA claims generally apply to CPA claims
    based on alleged DTA violations.
    I.      FACTUAL AND PROCEDURAL HISTORY
    In September 2008, plaintiff Florence R. Frias entered a promissory note
    secured by a deed of trust encumbering real property in Marysville, Washington.
    Defendant U.S. Bank National Association was identified on the note and deed of
    trust as the lender, and defendant Mortgage Electronic Registration Systems Inc.
    was identified as the beneficiary on the deed of trust. Frias eventually defaulted on
    her payments and attempted to contact representatives from U.S. Bank to obtain a
    loan modification. While Frias was waiting for a response from U.S. Bank, she
    received a notice of default followed by a notice of trustee's sale. Frias continued
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    Frias v. Asset Foreclosure, Inc., No. 89343-8
    working towards a loan modification, and the trustee's foreclosure sale was
    voluntarily discontinued.
    Frias received another notice of trustee's sale in May 2011, which relied on
    the prior notice of default. The notice of trustee's sale included an itemization of the
    fees Frias needed to pay to stop the sale, including an auctioneer fee, a bankruptcy
    check fee, an assignment recording fee, and a fee for the anticipated cost of recording
    a trustee's deed following the trustee's sale, all of which Frias alleges are, at best,
    unreasonable in amount and, at worst, simply illegal.
    Approximately 90 days later, in July 2011, Frias received a loan modification
    offer from U.S. Bank. Frias alleges the modification offer was unworkable because
    it required her to devote more than half of her gross income to her monthly mortgage
    payments. The May 2011 notice of trustee's sale did not indicate the sale would be
    delayed to accommodate Frias' efforts at loan modification, and the sale was not
    discontinued or postponed after U.S. Bank made its July 2011 modification offer.
    In August 2011, Frias contacted a housing counselor in an attempt to
    participate in mediation pursuant to the Washington foreclosure fairness act. LAws
    OF   2011, ch. 58. Frias' case was referred to the appropriate agency and a mediator
    was appointed. At the scheduled mediation session, Frias appeared, but no one
    appeared on behalf of the beneficiary. The mediation was rescheduled and U.S.
    Bank's attorney confirmed the foreclosure sale would be stayed pending mediation.
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    Frias v. Asset Foreclosure, Inc., No. 89343-8
    At the second scheduled mediation session, Frias learned the sale had gone
    forward as originally scheduled-after the first scheduled mediation session but
    before the second. U.S. Bank was the successful bidder, but the sale was not
    completed because the deed to the property was not issued. A third mediation session
    was scheduled to give U.S. Bank time to reverse the wrongful foreclosure sale and
    produce the required documentation. At that third session, U.S. Bank still did not
    have all its required documentation and refused to consider modifying Frias' loan.
    The mediator determined U.S. Bank had not participated in mediation in good faith.
    Frias claims she is now uncertain of her status-she still has title to her home
    but has not entered a loan modification agreement and has not made any payments
    on her promissory note since mediation, though she would like to. Frias alleges this
    uncertainty has caused her emotional distress accompanied by physical symptoms.
    Frias filed a summons and complaint in Snohomish County Superior Court.
    She named a cause of action against all defendants under the CPA, alleging that U.S.
    Bank refused to mediate in good faith in violation of the DTA, that various
    defendants made numerous misrepresentations to her, that defendants Asset
    Foreclosure Services Inc. and LSI Title Agency Inc. do not have legal authority to
    act as foreclosing trustees in Washington, and that the defendants falsely inflated the
    costs of the improper foreclosure sale for their own profit. Frias also named a cause
    of action for violations of the DTA against Asset Foreclosure and LSI as purported
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    Frias v. Asset Foreclosure, Inc., No. 89343-8
    trustees. Frias alleges these defendants violated their duties of good faith by
    initiating the foreclosure sale when they did not have legal authority to act as trustees
    and when they made demands for unreasonable payments not permitted by the DTA.
    The matter was removed to the United States District Court for the Western
    District of Washington, and all defendants successfully moved for dismissal under
    Fed. R. Civ. P. 12(b)(6). As to the CPA claim, the federal court held Frias failed to
    allege any compensable injury because her property had not been sold and she had
    not paid any foreclosure fees. As to the DTA claim, the federal court held Frias could
    not state a cause of action under the DTA because no foreclosure sale had occurred.
    These holdings are consistent with prior western district decisions. E.g., Vawter v.
    Quality Loan Serv. Corp. of Wash., 
    707 F. Supp. 2d 1115
    , 1123-24, 1129-30 (2010).
    Frias moved for reconsideration. While her motion was pending, Division
    One of the Court of Appeals held in a published opinion that Washington law
    recognizes a cause of action for monetary damages under both the DTA and CPA
    for alleged DTA violations, even if no foreclosure sale has been completed. Walker
    v. Quality Loan Serv. Corp., 
    176 Wash. App. 294
    , 313, 320, 
    308 P.3d 716
    (2013). In
    light of Walker, the federal court refrained from ruling on Frias' motion for
    reconsideration and instead certified two questions to this court.
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    Frias v. Asset Foreclosure, Inc., No. 89343-8
    II.    CERTIFIED QUESTIONS PRESENTED
    1.     Under Washington law, may a plaintiff state a claim for damages
    relating to breach of duties under the [DTA] and/or failure to adhere to
    the statutory requirements of the [DTA] in the absence of a completed
    trustee's sale of real property?
    2.     If a plaintiff may state a claim for damages prior to a trustee's
    sale of real property, what principles govern his or her claim under the
    [CPA] and the [DTA]?
    Order Certifying Questions to the Wash. Supreme Ct. at 3.
    III.    STANDARD OF REVIEW
    Certified questions are matters of law we review de novo. Carlsen v. Global
    Client Solutions, LLC, 
    171 Wash. 2d 486
    , 493, 
    256 P.3d 321
    (2011). We consider the
    questions presented in light of the record certified by the federal court. I d. Because
    the federal court certified these questions in connection with a motion for dismissal
    for failure to state a claim on which relief may be granted pursuant to Fed. R. Civ.
    P. 12(b)(6), all facts alleged in the complaint are accepted as true. Bell At!. Corp. v.
    Twombly, 
    550 U.S. 544
    , 555-56, 
    127 S. Ct. 1955
    , 
    167 L. Ed. 2d 929
    (2007).
    IV.        ANALYSIS
    In light of the submissions made in this case, we must first specify the scope
    and nature of our analysis. We then analyze whether the DTA implies a cause of
    action for damages premised on DTA violations absent a completed foreclosure sale,
    and we conclude it does not. Finally, we hold that the ordinary principles governing
    CPA claims generally apply to CPA claims premised on alleged DTA violations.
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    Frias v. Asset Foreclosure, Inc., No. 89343-8
    A.     Our analysis is one of statutory construction, and we decline to consider
    submissions that make factual assertions and public policy arguments
    As a preliminary matter, we must address submissions by some parties and
    amici that make factual assertions and policy arguments. In matters of statutory
    construction, we are tasked with discerning what the law is, not what it should be.
    We are in no position to analyze the large-scale impacts of accepting or rejecting
    Frias' position. Bain v. Metro. Mortg. Grp., Inc., 
    175 Wash. 2d 83
    , 109, 
    285 P.3d 34
    (2012) ("The legislature, not this court, is in the best position to assess policy
    considerations."). And because this case is before us on certified questions from the
    federal court, our decision will be made on the certified record. RCW 2.60.01 0( 4)-
    (5); RAP 16.16(d); cf 
    Bain, 175 Wash. 2d at 114
    (declining to answer a certified
    question because "resolution of the question before us depends on what actually
    occurred with the loans before us, and that evidence is not in the record").
    We therefore decline all explicit and implicit requests that we take judicial
    notice of irrelevant submissions, including all of the following: materials and
    decisions from unrelated cases brought in federal bankruptcy courts or state superior
    courts; cases interpreting unrelated federal statutes; studies about the impacts of
    DTA-based actions on costs and on the availability of loan modifications; studies
    showing Washington's continued economic volatility, linking foreclosure rates to
    physical health problems, noting the financial disparity between borrowers and
    lenders, and pointing to the presence of hedge funds and out-of-state lenders in the
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    Frias v. Asset Foreclosure, Inc., No. 89343-8
    loan servicing market; and news articles about unrelated instances of lender
    misconduct and other homeowners' negative experiences with nonjudicial
    foreclosure.
    B.     The DTA does not create a cause of action for violations of its terms in the
    absence of a completed foreclosure sale
    A statute can create a cause of action either expressly or by implication.
    Ducote v. Dep't of Soc. & Health Servs., 
    167 Wash. 2d 697
    , 702-03, 
    222 P.3d 785
    (2009). At oral argument, Frias conceded that no provision of the DTA expressly
    creates a cause of action for monetary damages premised on a trustee's material DTA
    violations in the absence of a completed foreclosure sale. Wash. Supreme Court oral
    argument, Frias v. Asset Foreclosure Servs., Inc., No. 89343-8 (Feb. 27, 2014), at 3
    min., 20 sec., audio recording by TVW, Washington State's Public Affairs Network,
    available at http://www.tvw.org. Frias' concession is well taken, and we consider
    only whether such a cause of action is implied.
    As in all questions of statutory construction, our goal is to discern and give
    effect to legislative intent. Transamerica Mortg. Advisors, Inc. v. Lewis, 
    444 U.S. 11
    , 15, 
    100 S. Ct. 242
    ,62 L. Ed. 2d 146 (1976). To do so, we consider the following:
    "[F]irst, whether the plaintiff is within the class for whose 'especial' benefit the
    statute was enacted; second, whether legislative intent, explicitly or implicitly,
    supports creating or denying a remedy; and third, whether implying a remedy is
    consistent with the underlying purpose of the legislation." Bennett v. Hardy, 113
    8
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    Wn.2d 912, 920-21, 
    784 P.2d 1258
    (1990) (quoting In reWash. Pub. Power Supply
    Sys. Sec. Litig., 
    823 F.2d 1349
    , 1353 (9th Cir. 1987)).
    Frias is within the class for whose benefit RCW 61.24.127 was enacted. We
    can find no explicit legislative intent that addresses the issue presented, but implicit
    legislative intent supports denying a remedy. Implying the cause of action Frias
    seeks to assert would be neutral as to most underlying purposes of the legislation
    and detrimental to one. Therefore, we hold the DTA does not imply a cause of action
    for monetary damages premised on DTA violations absent a completed foreclosure
    sale.
    1.    Frias is a member of the class for whose especial benefit RCW
    61.24.127 was enacted
    The plain language ofRCW 61.24.127, which is our primary focus, leaves no
    doubt that it was enacted to benefit borrowers or grantors subjected to nonjudicial
    foreclosure of owner-occupied real estate by preserving their right to bring damages
    claims that might have been deemed waived before the statute was enacted. E.g.,
    Brown v. Household Realty Corp., 
    146 Wash. App. 157
    , 169, 
    189 P.3d 233
    (2008).
    Frias is certainly a borrower who has been subjected to nonjudicial foreclosure
    proceedings of her owner-occupied real property and so is within the class for whose
    especial benefit the statute was enacted.
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    Frias v. Asset Foreclosure, Inc., No. 89343-8
    2.     There is no legislative history that explicitly supports creating or
    denying a remedy, but there is implicit support for denying it
    Next, we look to explicit and implicit legislative intent. RCW 61.24.127(1)
    provides, in relevant part, "The failure of the borrower or grantor to bring a civil
    action to enjoin a foreclosure sale under this chapter may not be deemed a waiver of
    a claim for damages asserting: ... (c) Failure of the trustee to materially comply
    with the provisions of this chapter." Without question, this provision explicitly
    recognizes an independent cause of action for damages premised on a trustee's
    material DTA violations. However, it does not state when such a cause of action
    accrues, so that is the question we must answer. Cf 
    Ducote, 167 Wash. 2d at 703
    (noting RCW 26.44.050 does create a cause of action for negligent investigation of
    suspected child abuse but analyzing the class of individuals with standing to bring
    such a claim as a separate inquiry).
    We cannot find any explicit indicators that the legislature intended to either
    allow or deny the cause of action Frias seeks to assert. Indicators of implicit
    legislative intent, however, show that the legislature did not intend to imply a cause
    of action for money damages under the DTA absent a completed foreclosure sale.
    a)      There is no explicit legislative intent on the issue presented
    Something is "explicit" when it is "characterized by full clear expression
    : being without vagueness or ambiguity : leaving nothing implied : UNEQUNOCAL."
    WEBSTER'S THIRD NEW INTERNATIONAL DICTIONARY 801 (2002). Frias contends
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    Frias v. Asset Foreclosure, Inc., No. 89343-8
    there is explicit evidence of legislative intent supporting her position because "the
    only logical reading" of RCW 61.24.127 is to presume that damages claims under
    the DTA must exist prior to a foreclosure sale. Pl. Frias' Opening Br. on Questions
    Certified to the Supreme Ct. by the U.S. Dist. Ct. at 50 (citing 
    Walker, 176 Wash. App. at 310-11
    ); accord Bavandv. OneWest Bank, F.S.B., 176 Wn. App. 475,496,309
    P.3d 636 (2013). This reading is logically mandated, Frias argues, because that
    statute states a claim for damages under the DTA is not waived where the borrower
    does not seek to enjoin the foreclosure sale, and, in order to be waived, the claim
    must exist in the first place. Frias' interpretation, though reasonable, is not logically
    mandated and does not provide the explicit legislative intent she attributes to it.
    Frias conflates the right to bring a cause of action with the time at which a
    particular claim accrues. One cannot waive a right that does not exist, but one can
    waive the right to bring a claim for damages before the claim accrues. A classic
    example is the contractual preinjury release-party A agrees not to bring a cause of
    action for damages arising from the contract even if party B is negligent. Because at
    the time the contract is signed, it is unknown whether Bever will be negligent, A's
    claim for damages has not yet accrued. However, a contractual preinjury release will
    be upheld as a valid waiver of A's right to bring a claim forB's negligence, should
    it ever occur, so long as the provision does not violate public policy. See Vodopest
    v. MacGregor, 
    128 Wash. 2d 840
    , 848, 
    913 P.2d 779
    (1996).
    11
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    We can find no statute or legislative history that explicitly-that is, without
    vagueness, ambiguity, or implication-addresses whether one can bring an action
    for damages under the DTA absent a completed foreclosure sale. There is simply no
    explicit legislative intent either way.
    b)      Implicit legislative intent counsels against accepting Frias'
    position
    Because there is no explicit statement of legislative intent regarding whether
    a claim for damages under the DTA is actionable absent a completed foreclosure
    sale, we must look for sources that might imply the answer. Frias contends that this
    issue was not raised in the process of enacting RCW 61.24.127 because it was
    already decided; that is, the legislature assumed it was already settled that a claim
    for damages under the DTA absent a completed foreclosure sale is actionable. The
    defendants contend that the legislature simply never considered whether to allow
    such a claim or not, and so has not implicitly recognized it-at least not yet.
    Available sources support the defendants' position.
    It is undisputed that the legislature's primary purpose m enacting RCW
    61.24.127 was to supersede the Court of Appeals' holding in Brown, 
    146 Wash. App. 157
    . See Hr'g on S.B. 5810 Before the S. Fin. Insts., Hous. & Ins. Comm. 61st Leg.,
    Reg. Sess. (Feb. 18, 2009), at 58 min., 33 sec.; 1 hr., 12 min., 14 sec.; Hr'g on S.S.B.
    5810 Before the S. Fin. Insts., Hous. & Ins. Comm. 61st Leg., Reg. Sess. (Feb. 24,
    2009), at 36 min., 55 sec.; Hr'g on E.S.B. 5810 Before the H. Judiciary Comm. 61st
    12
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    Leg., Reg. Sess. (Mar. 23, 2009), at 45 min., 7 sec. 1 Brown held that a cause of action
    for damages under the DTA is waived when the borrower does not seek to enjoin
    the foreclosure sale before it happens. The damages claim at issue in Brown was not
    brought until well after a completed foreclosure sale, and the question of whether to
    allow a damages claim under the DTA absent a completed foreclosure sale was not
    raised in connection with the enactment of RCW 61.24.127 in any source we can
    locate.
    Other than her argument that RCW 61.24.127 necessarily presumes a cause
    of action for damages under the DTA absent a completed foreclosure sale, Frias does
    not point to, and we cannot locate, any provision or legislative history implicitly
    supporting her position. As discussed above, we do not find that argument
    persuasive. We also cannot simply resort to our general rule of construing the DTA
    in favor of borrowers to resolve the question. The purpose of that rule is to protect
    the borrowers' interests in his or her own real property, but construing the DTA as
    Frias advocates here would not protect her real property interests-it would provide
    monetary compensation in the absence of damage to Frias' real property interests.
    Cf Udall v. TD. Escrow Servs., Inc., 
    159 Wash. 2d 903
    , 916, 
    154 P.3d 882
    (2007)
    (rejecting borrower's argument that his interpretation should prevail because the act
    complained of"does not injure the borrower's interests").
    1
    Recordings of all committee hearings cited herein are available at http://www.tvw.org.
    13
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    On the other hand, the defendants' position finds support in RCW
    61.24.127(2), which sets restrictions on the nonwaived claims enumerated in RCW
    61.24.127(1 ). The way the legislature phrased these restrictions strongly implies that
    a cause of action under the DTA for a trustee's material statutory violations is not
    available until after a completed foreclosure sale:
    The non waived claims listed under subsection ( 1) of this section are
    subject to the following limitations:
    (a) The claim must be asserted or brought within two years from
    the date of the foreclosure sale or within the applicable statute of
    limitations for such claim, whichever expires earlier;
    (c) The claim may not affect in any way the validity or finality
    of the foreclosure sale or a subsequent transfer of the property;
    (d) A borrower or grantor who files such a claim is prohibited
    from recording a lis pendens or any other document purporting to create
    a similar effect, related to the real property foreclosed upon;
    (e) The claim may not operate in any way to encumber or cloud
    the title to the property that was subject to the foreclosure sale, except
    to the extent that a judgment on the claim in favor of the borrower or
    grantor may, consistent with RCW 4.56.190, become a judgment lien
    on real property then owned by the judgment debtor.
    RCW 61.24.127(2). Notably, all of these limitations refer to "the" foreclosure sale.
    The use of a definite article "the"-as opposed to an indefinite article "a"-is
    indicative of the legislature's intent to specify or particularize the word that follows.
    City of Olympia v. Drebick, 
    156 Wash. 2d 289
    , 297-98, 
    126 P.3d 802
    (2006) (citing
    Cowiche Growers, Inc. v. Bates, 10 Wn.2d 585,618, 
    117 P.2d 624
    (1941) (Simpson,
    J., dissenting)). Plainly, the specific foreclosure sale referred to in RCW
    14
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    61.24.127(2) is the foreclosure sale the borrower or grantor did not bring a civil
    action to enjoin. While foreclosure generally is a process rather than an event, "the
    foreclosure sale" is a single, specific event, and the limitations in RCW 61.24.127(2)
    all speak of that foreclosure sale in the past tense, clearly contemplating it has
    already happened. 2
    From the limited evidence available, we find there is no legislative intent that
    implicitly supports recognizing the DTA cause of action Frias seeks to assert; all the
    evidence implies that the legislature has not yet considered whether to allow a cause
    of action for damages under the DTA absent a completed foreclosure sale. Because
    the legislature has never considered the issue, it would be strange to hold the
    legislature has already implicitly decided it-we are not in a position to impute to
    the legislature the intent we think it will have if it does consider the issue. Further,
    the limitations in RCW 61.24.127(2) provide implicit support for the defendants'
    position-under the current statutory framework, there is no independent cause of
    action under the DTA for DTA violations absent a completed foreclosure sale.
    2
    While a foreclosure sale did occur in this case, it was voided, as allowed by RCW
    61.24.050(2). Once something is declared void, it never happened at all for legal purposes.
    BLACK'S LAw DICTIONARY 1709 (9th ed. 2009) (defining "void" as "[o ]fno legal effect; null").
    15
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    3.     Implying the remedy Frias seeks would not promote the purposes
    behind RCW 61.24.127 and the DTA
    Finally, we consider the purposes behind RCW 61.24.127 specifically and the
    DTA generally to determine whether implying a cause of action for a trustee's
    material DTA violations absent a completed foreclosure sale is consistent with those
    purposes. Deciding the issue in Frias' favor would be inconsistent with one of the
    purposes of the DTA and neutral to the other relevant purposes.
    As discussed above, the purpose behind RCW 61.24.127 was to supersede
    Brown. Brown dealt with a damages action brought after a completed foreclosure
    sale, and so implying a damages action absent a completed foreclosure sale neither
    furthers nor hinders the legislature's specific purpose in passing RCW 61.24.127.
    The purposes of the DTA generally are well established: '"First, the
    nonjudicial foreclosure process should remain efficient and inexpensive. Second, the
    process should provide an adequate opportunity for interested parties to prevent
    wrongful foreclosure. Third, the process should promote the stability ofland titles."'
    Schroeder v. Excelsior Mgmt. Grp., LLC, 
    177 Wash. 2d 94
    , 104, 
    297 P.3d 677
    (2013)
    (quoting Cox v. Helenius, 
    103 Wash. 2d 383
    , 387, 
    693 P.2d 683
    (1985)). Clearly, if a
    borrower's claim for damages accrues as soon as the trustee engages in material
    noncompliance with the DTA (or as soon as the borrower reasonably should know
    of the facts tending to show such noncompliance), nonjudicial foreclosure will be
    rendered less efficient and more expensive.
    16
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    The accrual of a damages claim prior to a completed foreclosure sale is neutral
    as to the purpose of giving interested parties adequate opportunities to prevent
    wrongful foreclosure. Wrongful foreclosure is prevented when a borrower obtains a
    restraining order or injunction based on material DTA violations, while wrongful
    foreclosure is compensated when a borrower recovers damages for material DTA
    violations. There is no indication that stability of land titles will be either promoted
    or impeded by accepting Frias' interpretation ofRCW 61.24.127 because a cause of
    action for damages under RCW 61.24.127 cannot serve to affect title to the real
    property at issue. RCW 61.24.127(2).
    Thus, implying a presale damages action under RCW 61.24.127 would be
    inconsistent with the DTA's purpose of efficient and inexpensive foreclosure, and is
    neutral as to the other purposes relevant to our consideration.
    We therefore hold that, while Frias is a member of the class for whose especial
    benefit RCW 61.24.127 was passed, available sources of legislative intent indicate
    the legislature has never actually considered whether to create a cause of action for
    monetary damages under the DTA absent a completed foreclosure sale. What the
    legislature would do upon considering the issue is beyond our judicial ken. Imputing
    to the legislature an intent to create this cause of action would be at odds with RCW
    61.24.127(2) and would not serve the purposes underlying RCW 61.24.127 or the
    DTA generally. Under the existing statutory framework, we hold there is no
    17
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    actionable, independent cause of action for monetary damages under the DTA based
    on DTA violations absent a completed foreclosure sale.
    C.     Even in the absence of a completed foreclosure sale, violations of the DTA
    may be actionable under the CPA under ordinary CPA principles
    Frias' CPA claim must be analyzed under the same principles that apply to
    any CPA claim. Even where there is no completed foreclosure sale and no allegation
    the plaintiff has paid any foreclosure fees, it is possible for a plaintiff to suffer injury
    to business or property caused by alleged DTA violations that could be compensable
    under the CPA.
    1.     RCW 61.24.127 does not modify the elements of a cause of action
    under the CPA or the time at which such an action accrues
    Unlike a DTA-based cause of action for damages, the CPA is a preexisting
    statutory cause of action, with established elements. RCW 61.24.127 plainly intends
    to preserve, rather than modify, the availability of a CPA claim where a borrower
    does not seek to enjoin a foreclosure sale before it happens. See RCW
    61.24.127(2)(£) (preserving statutory CPA remedies, notwithstanding limitations on
    damages for other nonwaived claims under RCW 61.24.127). Further, because CPA
    actions, unlike DTA actions for a trustee's material violations, are governed by their
    own body of statutes and case law, the limitations in RCW 61.24.127(2) are not at
    odds with a CPA cause of action absent a completed foreclosure sale, as they are in
    the case of a DTA cause of action for damages.
    18
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    2.     Frias arguably pleaded injuries that could be compensable under the
    CPA
    Compensable injuries under the CPA are limited to "injury to [the] plaintiff in
    his or her business or property." Hangman Ridge Training Stables, Inc. v. Safeco
    Title Ins. Co., 
    105 Wash. 2d 778
    , 780, 719 P .2d 531 ( 1986). Without question, where
    a plaintiff actually loses title to her house in a foreclosure sale or actually remits
    foreclosure fees, that plaintiff has suffered injury to his or her property. However,
    those injuries are not necessary to state a CPA claim-other business or property
    injuries might be caused when a lender or trustee engages in an unfair or deceptive
    practice in the nonjudicial foreclosure context. We believe Frias did allege some
    injuries that may be compensable under the CPA.
    The CPA's requirement that injury be to business or property excludes
    personal injury, "mental distress, embarrassment, and inconvenience." Panag v.
    Farmers Ins. Co. of Wash., 
    166 Wash. 2d 27
    , 57, 
    204 P.3d 885
    (2009). The financial
    consequences of such personal injuries are also excluded. Ambach v. French, 
    167 Wash. 2d 167
    , 178, 
    216 P.3d 405
    (2009). Otherwise, however, the business and
    property injuries compensable under the CPA are relatively expansive.
    Because the CPA addresses "injuries" rather than "damages," quantifiable
    monetary loss is not required. 
    Panag, 166 Wash. 2d at 58
    . A CPA plaintiff can establish
    injury based on unlawful debt collection practices even where there is no dispute as
    to the validity of the underlying debt. !d. at 55-56 & n.13. Where a business demands
    19
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    payment not lawfully due, the consumer can claim injury for expenses he or she
    incurred in responding, even if the consumer did not remit the payment demanded.
    !d. at 62 ("Consulting an attorney to dispel uncertainty regarding the nature of an
    alleged debt is distinct from consulting an attorney to institute a CPA
    claim. Although the latter is insufficient to show injury to business or property, the
    former is not." (citations omitted)). The injury element can be met even where the
    injury alleged is both minimal and temporary. Mason v. Mortg. Am., Inc., 
    114 Wash. 2d 842
    , 854, 
    792 P.2d 142
    (1990).
    Here, Frias alleges she was denied the chance to obtain a reasonable loan
    modification because U.S. Bank refused to participate in mediation in good faith.
    Where a more favorable loan modification would have been granted but for bad faith
    in mediation, the borrower may have suffered an injury to property within the
    meaning ofthe CPA. Cf Klem v. Wash. Mut. Bank, 
    176 Wash. 2d 771
    , 795, 
    295 P.3d 1179
    (2013) (holding a CPA injury was pleaded where a falsely backdated
    notarization allowed a foreclosure sale to happen earlier than it could have
    otherwise, cutting short the borrower's chance to close sale on the real property with
    a private purchaser for a higher price).
    Frias further alleges numerous illegal fees have been added to her debt. Even
    though she has not paid those fees, expenses incurred in investigating their legality
    may be compensable, and she may be entitled to equitable relief in the form of those
    20
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    fees being stricken, if they have not already been. 
    Panag, 166 Wash. 2d at 62-63
    . Frias
    also alleges that she appeared for a scheduled mediation session and no one appeared
    on behalf of U.S. Bank and that when Frias appeared for the rescheduled mediation
    session, U.S Bank was not prepared. The expenses Frias incurred in the extra
    mediation sessions allegedly necessitated by U.S. Bank's failure to prepare and
    mediate in good faith could be an injury compensable under the CPA. !d. at 64.
    Although Frias' alleged emotional distress and associated physical symptoms
    are not compensable under the CPA, she did plead other injuries to her property that
    could be compensable under the CPA. Loss of title or payment of illegal fees are
    sufficient, but not necessary, to plead an injury compensable under the CPA based
    on alleged DTA violations.
    3.     CPA claims alleging DTA violations are governed by the same
    principles as other CPA claims
    As noted above, nothing about the DTA indicates a CPA claim should be
    subject to a different analysis where the CPA claim is premised on alleged DTA
    violations as opposed to any other alleged wrongful acts. In response to the second
    certified question, we hold that the analysis of the elements of a CPA action premised
    on alleged DTA violations is the same as the analysis of the elements of a CPA claim
    premised on any other allegedly unfair or deceptive practice with a public interest
    impact occurring in trade or commerce that has allegedly proximately caused injury
    21
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    to a plaintiffs business or property. See, e.g., ch. 19.86 RCW; 
    Klem, 176 Wash. 2d at 782-97
    ; 
    Panag, 166 Wash. 2d at 37-65
    ; Hangman 
    Ridge, 105 Wash. 2d at 783-93
    .
    V.     CONCLUSION
    We hold the answer to the first question certified by the federal court is no:
    Washington does not recognize an independent cause of action under the DTA
    seeking monetary damages for alleged DTA violations absent a completed
    foreclosure sale.
    We hold the answer to the second question is that under appropriate
    circumstances DTA violations may be actionable under the CPA regardless of
    whether a foreclosure sale has been completed. Such claims are governed by the
    ordinary principles applicable to all CPA claims.
    22
    Frias v. Asset Foreclosure, Inc., No. 89343-8
    WECONCUR:t
    f   Judge C.C. Bridgewater participated as a ju8tice pro tempore at the
    argument of this appeal but died prior to the filing of the opinion.
    23
    Frias v. Asset Foreclosure, Inc., eta/. No. 89343-8
    Wiggins, J., dissenting in part/concurring in part
    No. 89343-8
    WIGGINS, J. (dissenting in part/concurring in part)-The United States District
    Court for the Western District of Washington certified two questions for our review.
    While I agree with the majority's answer to the second question, I disagree with the
    majority's answer to the first. The first certified question is whether "a plaintiff [may)
    state a claim for damages relating to a breach of duties under the Deed of Trust Act
    and/or failure to adhere to the statutory requirements of the Deed of Trust Act in the
    absence of a completed trustee's sale of real property." Order Certifying Questions
    to the Wash. Supreme Ct. at 3. The majority's answer is no; the answer should be
    the careful, lawyerly response: it depends. It depends on who the defendant is (e.g.,
    a borrower, grantor, trustee, or guarantor) and which statutory duty the defendant
    breached.     The majority categorically precludes claims for damages absent a
    completed trustee's sale under the deeds of trust act (DTA), chapter 61.24 RCW,
    without a discussion of the various duties created in the statute. See majority at 2. I
    would focus on the trustee's duty of good faith to the borrower, beneficiary, and
    grantor, which is the violation Florence Frias asserts. I conclude that a borrower, like
    Frias v. Asset Foreclosure, Inc., eta/. No. 89343-8
    Wiggins, J., dissenting in part/concurring in part
    Frias, may sue a trustee for breach of this duty, even in the absence of a completed
    trustee's sale.
    ANALYSIS
    The legislature may implicitly or explicitly create a cause of action. See Ducote
    v. Oep't of Soc. & Health Servs., 
    167 Wash. 2d 697
    , 702-03, 
    222 P.3d 785
    (2009).
    Whether a statute creates a cause of action is a matter of statutory construction.
    Transamerica Mortg. Advisors, Inc. v. Lewis, 
    444 U.S. 11
    , 15, 
    100 S. Ct. 242
    , 62 L.
    Ed. 2d 146 (1979). As in most matters of statutory construction, our ultimate goal is
    to determine the intent of the legislature. See 
    id. at 15-16.
    If the legislature does not
    expressly create a cause of action, our court utilizes a three-part test to determine the
    legislature's intent. Bennett v. Hardy, 
    113 Wash. 2d 912
    , 920-21, 
    784 P.2d 1258
    (1990).
    We determine whether the plaintiff is "within the class for whose 'especial' benefit the
    statute was enacted"; whether "legislative intent, explicitly or implicitly, supports
    creating or denying a remedy"; and "whether implying a remedy is consistent with the
    underlying purpose of the legislation." /d.
    Using this test, I conclude that the legislature implicitly created a cause of action
    against a trustee for breach of its duty of good faith that is not dependent on a
    completed trustee's sale.
    Part 1: Frias is a member of the class protected by the statute
    The first part of the test is satisfied because Frias is "within the class for whose
    'especial' benefit the statute was enacted .... " 
    Bennett, 113 Wash. 2d at 920
    . RCW
    2
    Frias v. Asset Foreclosure, Inc., eta/. No. 89343-8
    Wiggins, J., dissenting in part/concurring in part
    61.24.01 0(4) states, "The trustee or successor trustee has a duty of good faith to the
    borrower, beneficiary, and grantor." The clear legislative intent is to protect borrowers,
    beneficiaries, and grantors from actions taken in bad faith by trustees. Frias is a
    borrower under the act, whose interest the legislature sought to protect.
    Part 2: Legislative intent supports creating a claim
    Legislative intent explicitly and implicitly supports creating a cause of action
    against the trustee (even prior to a completed trustee's sale). 
    Bennett, 113 Wash. 2d at 920
    .   The explicit support is found in RCW 61.24.127. The statute states that a
    borrower or grantor does not waive a claim for damages due to a trustee failing to
    "materially comply with the provisions of this chapter" by failing to enjoin a foreclosure
    sale. RCW 61.24.127(1 )(c). This recognition of a claim against the trustee supports
    the creation of a cause of action for breach of a trustee's duty of good faith. The
    legislature placed no explicit limitation on when a borrower or grantor may bring suit.
    The majority reaches a different conclusion. Majority at 10. It agrees that RCW
    61.24.127 recognizes a cause of action against a trustee but concludes the claim is
    available only after a trustee's sale. See 
    id. It relies
    on RCW 61.24.127(2), which
    subjects the nonwaived claims to certain limitations.        The limitations include, for
    example, the claim must be brought within two years of the "foreclosure sale or within
    the applicable statute of limitations for such claim, whichever expires earlier," and the
    claim cannot affect the validity of the foreclosure sale or cloud the title.         RCW
    61.24.127(2)(a), (c), (e). The majority relies on the fact that all of the limitations rely
    3
    Frias v. Asset Foreclosure, Inc., eta/. No. 89343-8
    Wiggins, J., dissenting in part/concurring in part
    on a past foreclosure sale to support its conclusion that the legislature intended a
    claim for damages only after a foreclosure sale.
    I disagree with the majority's reasoning. Of course the limitations contemplate
    a completed trustee's sale-the legislature was specifically discussing the effects of
    failing to enjoin a sale on other claims that borrowers and grantors may bring. There
    is no indication that the legislature intended for this language to limit the availability of
    a claim for damages against a trustee for failing to materially comply with the DTA. 1
    There is also implicit support for allowing a claim before a trustee's sale is
    complete. We assume that the legislature is aware of the doctrine of implied cause
    of action, which is that the legislature "would not enact a statute granting rights to an
    identifiable class without enabling members of that class to enforce those rights."
    
    Bennett, 113 Wash. 2d at 919-21
    . RCW 61.24.010 creates a duty and a corresponding
    right. "The trustee or successor trustee has a duty of good faith to the borrower,
    beneficiary, and grantor." RCW 61.24.01 0(4 ). Here, the legislature did not explicitly
    provide a mechanism for protecting borrowers, beneficiaries, or grantors from a
    trustee who acts in bad faith. 2 Therefore, we may assume that the legislature intended
    1 Interestingly, the majority abandons its reasoning when discussing the Consumer Protection
    Act (CPA), chapter 19.86 RCW. RCW 61.24.127(1) treats violations of Title 19 RCW the
    same as a claim against a trustee for failing to materially comply with the DTA, and subsection
    (2) provides applicable limitations. The majority concludes that despite subsection (2)'s
    limitations, a CPA claim may be commenced absent a completed trustee's sale. Majority at
    18.
    2 RCW 61.24.130 is not the mechanism. It allows borrowers, grantors, guarantors, or other
    people interested in a lien to enjoin a trustee sale "on any proper legal or equitable ground."
    RCW 61.24.130(1 ). However, it requires the applicant to pay the clerk of the court "the sums
    that would be due on the obligation secured by the deed of trust if the deed of trust was not
    4
    Frias v. Asset Foreclosure, Inc., eta/. No. 89343-8
    Wiggins, J., dissenting in part/concurring in part
    that there would be a judicial mechanism to enforce the statutory right. I have no
    reason to conclude that it intended this remedy only after a trustee's sale.
    Part 3: Implying   a remedy is consistent with the purpose of the statute
    Implying a remedy is consistent with RCW 61.24.01 0(4 )-which imposes a duty
    on the trustee to act in good faith toward borrowers, beneficiaries, and grantors-and
    is consistent with the purposes of the DTA. This implied remedy encourages trustees
    to act in good faith and allows early intervention for a breach of the duty.
    A cause of action is also consistent with the overall objectives of the DTA. The
    objectives are that '"[t]he nonjudicial foreclosure process should remain efficient and
    inexpensive[;] ... the process should provide an adequate opportunity for interested
    parties to prevent wrongful foreclosure[; and] the process should promote the stability
    of land titles."' Schroeder v. Excelsior Mgmt. Grp., LLC, 
    177 Wash. 2d 94
    , 104, 
    297 P.3d 677
    (2013) (quoting Cox v. Helenius, 
    103 Wash. 2d 383
    , 387, 
    693 P.2d 683
    (1985)).
    The majority opines that allowing a claim for damages to accrue as soon as a
    trustee violates the DTA would be inconsistent with the first objective articulated by
    Schroeder because the nonjudicial foreclosure will be rendered less efficient and more
    expensive than judicial foreclosure. Majority at 16-17. The majority opinion provides
    no reasoning for this conclusion, and I disagree. Allowing damage claims to accrue
    before a trustee sale should incentivize the trustee to conform to the requirements of
    being foreclosed." /d. It does not appear that the legislature intended this to be the sole
    remedy for misdeeds by a trustee. The legislature did not make the trustee's duty contingent
    on the ability of borrowers to pay their arrears.
    5
    Frias v. Asset Foreclosure, Inc., et at. No. 89343-8
    Wiggins, J., dissenting in part/concurring in part
    the law from the beginning of the foreclosure process. When nonjudicial foreclosures
    are pursued and completed lawfully, the process will ultimately be more efficient.
    The remedy also supports the second purpose, which is to "'provide an
    adequate opportunity for interested parties to prevent wrongful foreclosure."'
    
    Schroeder, 177 Wash. 2d at 104
    (quoting 
    Cox, 103 Wash. 2d at 387
    ). Under RCW 6, a
    borrower, grantor, or guarantor may restrain a trustee's sale only if it pays the clerk of
    the court sums that would be due on the obligation if there was no foreclosure. If a
    borrower has insufficient resources to pay the sums due, the borrower will be unable
    to stop a wrongful trustee's sale.        Allowing the cause of action before the sale
    encourages trustees to adhere to the required procedures.
    All three parts of the implied cause of action test are satisfied. A cause of action
    against a trustee for violation of its duty of good faith should be available even in the
    absence of a completed trustee's sale. I disagree with the majority's answer to the
    first certified question.
    6
    Frias v. Asset Foreclosure, Inc., eta/. No. 89343-8
    Wiggins, J., dissenting in part/concurring in part
    I dissent in part and concur in part.
    7