Danelle Duncan v. Asset Recovery Specialists, Inc. ( 2022 )


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    2022 WI 1
    SUPREME COURT              OF      WISCONSIN
    CASE NO.:                2019AP1365
    COMPLETE TITLE:          Danelle Duncan,
    Plaintiff-Appellant,
    v.
    Asset Recovery Specialists, Inc., Greg Strandlie
    and Wells Fargo Bank, N.A.,
    Defendants-Respondents-Petitioners.
    REVIEW OF DECISION OF THE COURT OF APPEALS
    Reported at 
    393 Wis. 2d 814
    ,
    948 N.W.2d 419
    PDC No:
    2020 WI App 54
     - Published
    OPINION FILED:           January 6, 2022
    SUBMITTED ON BRIEFS:
    ORAL ARGUMENT:           September 15, 2021
    SOURCE OF APPEAL:
    COURT:                Circuit
    COUNTY:               Dane
    JUDGE:                Stephen E. Ehlke
    JUSTICES:
    DALLET, J., delivered the majority opinion of the Court with
    respect to all parts except ¶¶29, 31-34, in which ANN WALSH
    BRADLEY, HAGEDORN, and KAROFSKY, JJ., joined, and an opinion
    with respect to ¶¶29, 31-34, in which ANN WALSH BRADLEY and
    HAGEDORN, JJ., joined. KAROFSKY, J., filed a concurring
    opinion. ROGGENSACK, J., filed a dissenting opinion in which
    ZIEGLER, C.J., and REBECCA GRASSL BRADLEY, J., joined.
    NOT PARTICIPATING:
    ATTORNEYS:
    For        the   defendants-respondents-petitioners,        there     were
    briefs       filed      by   William   W.   Ehrke,    Micaela   Haggenjos,   and
    Crivello Carlson S.C., Milwaukee. There was an oral argument by
    William W. Ehrke.
    For the plaintiff-appellant, there was a brief filed by
    Briane F. Pagel and Lawton & Cates, S.C., Madison. There was an
    oral argument by Briane F. Pagel.
    An amicus curiae brief was filed on behalf of Wisconsin
    Bankers Association by James E. Bartzen and Boardman & Clark
    LLP, Madison.
    An amicus curiae brief was filed on behalf of The Wisconsin
    Credit Union League and American Financial Services Association
    by Lisa M. Lawless and Husch Blackwell LLP, Milwaukee; and Marci
    V. Kawski, Lauren C. Capitini and Husch Blackwell LLP, Madison.
    2
    
    2022 WI 1
    NOTICE
    This opinion is subject to further
    editing and modification.   The final
    version will appear in the bound
    volume of the official reports.
    No.    2019AP1365
    (L.C. No.   2017cv1704)
    STATE OF WISCONSIN                       :            IN SUPREME COURT
    Danelle Duncan,
    Plaintiff-Appellant,                                FILED
    v.                                                    JAN 6, 2022
    Asset Recovery Specialists, Inc., Greg                        Sheila T. Reiff
    Strandlie and Wells Fargo Bank, N.A.,                      Clerk of Supreme Court
    Defendants-Respondents-Petitioners.
    DALLET, J., delivered the majority opinion of the Court with
    respect to all parts except ¶¶29, 31-34, in which ANN WALSH
    BRADLEY, HAGEDORN, and KAROFSKY, JJ., joined, and an opinion
    with respect to ¶¶29, 31-34, in which ANN WALSH BRADLEY and
    HAGEDORN, JJ., joined.      KAROFSKY, J., filed a concurring
    opinion.   ROGGENSACK, J., filed a dissenting opinion in which
    ZIEGLER, C.J., and REBECCA GRASSL BRADLEY, J., joined.
    REVIEW of a decision of the Court of Appeals.             Modified and
    affirmed and, as modified, cause remanded.
    ¶1    REBECCA FRANK DALLET, J.    Danelle Duncan left her car
    in her parking spot in the garage on the ground floor of her
    apartment building.       When she returned a short time later, the
    car was gone.      She later learned that Defendants——Asset Recovery
    Specialists, Inc.; Wells Fargo Bank, N.A.; and Greg Strandlie——
    No.    2019AP1365
    had entered the garage without her consent and repossessed the
    car.
    ¶2        Duncan alleges that Defendants violated the Wisconsin
    Consumer Act by "[e]ntering a dwelling used by the customer as a
    residence except at the voluntary request of a customer" during
    the repossession.         See Wis. Stat. § 425.206(2)(b) (2017-18).1                        We
    agree      and    hold   that    "dwelling         used     by    the    customer      as    a
    residence" in § 425.206(2)(b) includes a garage attached to the
    residential        building     in    which       the     customer      lives.        In   her
    complaint, Duncan also alleged that Defendants' conduct during
    and after the repossession was unconscionable in violation of
    Wis. Stat. § 425.107.            We hold that claims of unconscionability
    under § 425.107          are    available          only     in    "actions       or    other
    proceedings brought by a creditor to enforce rights arising from
    consumer     credit      transactions,"           see   Wis.     Stat.   § 425.102,         and
    that a non-judicial repossession under § 425.206(1)(d), like the
    one Defendants performed in this case, is not such an action or
    other proceeding.         As a result, Duncan's unconscionability claim
    must be dismissed.              We therefore affirm the decision of the
    court       of     appeals,      as    modified           by     our     conclusion         on
    unconscionability, and remand to the circuit court for further
    proceedings.
    All subsequent references to the Wisconsin Statutes are to
    1
    the 2017-18 version unless otherwise indicated.
    2
    No.     2019AP1365
    I
    ¶3     Duncan bought her car from a dealership and financed
    the purchase with a loan.          The loan, which created a security
    interest in the car, was later assigned to Wells Fargo Bank.
    After Duncan defaulted on the loan, the Wisconsin Consumer Act
    (Wis. Stat. chs. 421-427) provided the bank with two ways to
    take possession of the car.          It could either obtain a judgment
    for return of the car by filing a replevin action under Wis.
    Stat.   § 425.205   or   follow    the    statutory   process     for    a   non-
    judicial    repossession     under        Wis.   Stat.   §§ 425.205(1g)(a)
    and 425.206(1)(d).       Wells Fargo pursued the latter option,2 and
    hired Asset Recovery Specialists, owned by Greg Strandlie, to
    repossess Duncan's car.
    ¶4     At that time, Duncan lived in a multi-story, multi-
    unit apartment building.          The ground floor of the building is
    made up entirely of parking for residents and includes at least
    56 parking spaces.       Duncan leased a parking space in the garage
    under an agreement separate from her apartment lease.                 To access
    the residential floors and apartments from the garage, or to
    2  It is undisputed that Wells Fargo met the statutory
    requirements to proceed with a non-judicial repossession under
    Wis. Stat. § 425.206(1)(d).   Specifically, Wells Fargo provided
    notice to Duncan, pursuant to Wis. Stat. § 425.205(1g)(a),
    including notice of Duncan's right to demand that Wells Fargo
    proceed by filing a replevin action.      See § 425.205(1g)(a)3.
    Had Duncan made such a demand, § 425.206(1)(d) would have barred
    Wells Fargo from repossessing the car without first obtaining
    judgment in a replevin action brought under § 425.205.       The
    parties agree that Duncan made no such demand, and therefore no
    replevin action was required.
    3
    No.     2019AP1365
    enter the garage on foot from the outside, residents must use
    keys.     To drive into the garage, residents must use a garage
    door opener.3
    ¶5     When Strandlie and one of his employees arrived to
    repossess    Duncan's   car,    however,     they   found    the    garage        door
    open.     They went in, located Duncan's car, and towed it away.
    Neither Strandlie nor the employee interacted with Duncan at the
    time.     A maintenance worker was in the garage at the time of the
    repossession and did not object.
    ¶6     Duncan   filed     this   case   in   circuit    court4       alleging,
    among     other   things,    that     Defendants        violated     Wis.     Stat.
    § 425.206(2)(b)      when    they     entered     the     parking        garage     to
    repossess her car and that Defendants' conduct during and after
    the repossession was unconscionable in violation of Wis. Stat.
    § 425.107(1).5
    3 As the court of appeals noted, the parties dispute other
    facts about the garage, including whether signs were posted
    restricting entry.    See Duncan v. Asset Recovery Specialists,
    Inc., 
    2020 WI App 54
    , ¶5 n.3, 
    393 Wis. 2d 814
    , 
    948 N.W.2d 419
    .
    Like the court of appeals, we conclude that these factual
    disputes are immaterial to our interpretation and application of
    Wis. Stat. § 425.206(2)(b). See id.
    4 The Honorable Stephen E. Ehlke of the Dane County Circuit
    Court presided.
    5 Duncan initially brought these claims in an action in
    federal court alongside other claims under state and federal
    law. See Duncan v. Asset Recovery Specialists, Inc., No. 16-cv-
    530-WMC, 
    2017 WL 2870520
     (W.D. Wis. July 5, 2017), aff'd 
    907 F.3d 1016
     (7th Cir. 2018).     The federal court dismissed the
    claims at issue in this case without prejudice. See 
    id. at *6
    -
    7.
    4
    No.     2019AP1365
    ¶7        The     circuit       court       granted     summary       judgment       to
    Defendants on all claims, concluding that entering the garage to
    repossess the car did not violate Wis. Stat. § 425.206(2)(b) and
    that Duncan's unconscionability claim failed as a result.                                  The
    circuit         court     reasoned      that    § 425.206(2)(b)          did     not    apply
    because         Duncan    had    no    right   to    exclude    all   others       from    the
    garage and that the garage "offers no use that is primarily or
    intimately         tied    to    the    use    of    her     apartment,      for   example,
    sleeping, eating or conducting her private life."
    ¶8        The     court   of     appeals     reversed.         Duncan       v.   Asset
    Recovery Specialists, Inc., 
    2020 WI App 54
    , 
    393 Wis. 2d 814
    , 
    948 N.W.2d 419
    .            The court of appeals reasoned that "dwelling used
    by [Duncan] as a residence" included the parking garage, relying
    on the language of Wis. Stat. § 425.206(2)(b); another part of
    the Wisconsin Consumer Act, Wis. Stat. § 422.419(1)(a); and an
    administrative           rule    interpreting        § 422.419(1)(a),          Wis.     Admin.
    Code § DFI-WCA 1.392 (July 2007)6.                    See Duncan, 
    393 Wis. 2d 814
    ,
    ¶2.        Based on its reading of those provisions, the court of
    appeals also rejected any interpretation of the phrase "dwelling
    used       by     the     customer       as    a     residence"       that       "turns    on
    considerations of ownership or the right to exclude" or the
    would-be         repossessors'         subjective      evaluation         of     whether     a
    particular location showed some "indicia of residential use."
    
    Id., ¶¶33-35
     (internal quotation marks omitted).                               Because the
    All subsequent references to the Wis. Admin. Code ch. DFI-
    6
    WCA 1 are to the July 2007 register date unless otherwise
    indicated.
    5
    No.        2019AP1365
    circuit court dismissed the unconscionability claim on the same
    grounds as the repossession claim, the court of appeals remanded
    to give the parties and the circuit court the opportunity to
    address      in     the    first      instance          whether         the   unconscionability
    claim should be dismissed for other reasons.
    II
    ¶9     At     issue      in        this    case       is    the    interpretation           and
    application         of    Wis.       Stat.       §§ 425.206(2)(b)              and    425.107(1).
    Statutory interpretation is a question of law that we review de
    novo.       See, e.g., Clean Wis., Inc. v. DNR, 
    2021 WI 72
    , ¶10, 
    398 Wis. 2d 433
    , 
    961 N.W.2d 611
    .                       "When interpreting statutes, we
    start with the text, and if its meaning is plain on its face, we
    stop    there."           
    Id.
            We    also    consider         the       broader    statutory
    context, interpreting language consistently with how it is used
    in   closely        related     statutes.              
    Id.
            Our    analysis       is    further
    informed by the legislature's explicit statements of legislative
    purpose       and     those      reflected             in    a     statute's         context       and
    structure.         See State ex rel. Kalal v. Cir. Ct. for Dane Cnty.,
    
    2004 WI 58
    , ¶49, 
    271 Wis. 2d 633
    , 
    681 N.W.2d 110
    .
    III
    ¶10    We begin with Duncan's claim that Defendants violated
    Wis. Stat. § 425.206(2)(b) by entering the parking garage of her
    apartment      building         to    repossess         her       car.        Section 425.206(2)
    states as follows:
    In taking possession of collateral or leased goods, no
    merchant may do any of the following:
    (a)    Commit a breach of the peace.
    6
    No.     2019AP1365
    (b)    Enter a dwelling used by the customer as a
    residence except at the voluntary request of a
    customer.
    It is undisputed that Defendants are "merchant[s]," that Duncan
    is "the customer," and that Duncan made no "voluntary request"
    for     Defendants       to   enter     the       garage.        See       id.;     Wis.
    Stat. § 421.301(17), (25).                   To      determine       whether         the
    repossession     was     proper,   we   must       therefore     answer     a     single
    question:      Did Defendants enter "a dwelling used by [Duncan] as
    a residence" when they repossessed her car from the first-floor
    parking garage of her apartment building?                      In answering that
    question, we first determine the meaning of "dwelling" as it is
    used     in § 425.206(2)(b)        before         analyzing    the     phrase       that
    modifies it, "used by the customer as a residence."
    A
    ¶11    Although    "dwelling"     is       undefined    in    the    Wisconsin
    Consumer Act, it is a common word and the parties generally
    agree    on     its    ordinary,      dictionary       definition.         "Dwelling"
    typically refers to "a building or other shelter in which people
    live."       See, e.g., Webster's Seventh New Collegiate Dictionary
    259 (16th ed. 1967); American Heritage Dictionary 406 (6th ed.
    1976) (defining "dwelling" as "[a] place to live in; residence;
    7
    No.     2019AP1365
    abode").7    In other words, a dwelling is a building in which at
    least one person lives.
    ¶12   That     definition          is       consistent    with     the        use    of
    "dwelling" elsewhere in the statutes at the time the Wisconsin
    Consumer    Act    was    adopted       in    1971.     See    Spielmann       v.    Indus.
    Comm'n, 
    236 Wis. 240
    , 250, 
    295 N.W. 1
     (1940) (explaining that
    statutory    terms       should    be    interpreted         consistently      with       the
    "definition contained in the statutes in force at the time the
    act   was   passed").        For    example,          Wis.    Stat.    § 990.01(13)(a)
    (1971-72) defined "homestead" to mean "the dwelling and so much
    of the land surrounding it as is reasonably necessary for use of
    the dwelling as a home, but not less than one-fourth acre (if
    available) and not exceeding 40 acres."                        Id.    Similarly, Wis.
    Stat. § 852.09(2) (1971-72) defined "home" as "any dwelling in
    the estate of the decedent which at the time of his death the
    7Black's Law Dictionary contains similar definitions.   At
    the time the Wisconsin Consumer Act was adopted, Black's defined
    "dwelling house" as "[t]he house in which a man lives with his
    family; a residence; abode; habitation; the apartment or
    building or group of buildings, occupied by a family as a place
    of residence." Dwelling House, Black's Law Dictionary 596 (4th
    rev. ed. 1968).    The subsequent edition of Black's included a
    very similar definition of "dwelling," which is nearly identical
    to the current edition's definition: "The house or other
    structure in which a person or persons live; a residence; abode;
    habitation; the apartment or building, or group of buildings,
    occupied by a family as a place of residence. Structure used as
    place of habitation." Dwelling, Black's Law Dictionary 454 (5th
    ed. 1979); see also Dwelling House, Black's Law Dictionary 641
    (11th ed. 2019).    These definitions accord with the ordinary
    dictionary definition of "dwelling" and reinforce our ultimate
    conclusion that "dwelling" in Wis. Stat. § 425.206(2)(b) refers
    to a building in which at least one person lives.
    8
    No.     2019AP1365
    surviving     spouse      occupies        or    intends     to     occupy."               Id.
    Section 852.09(2) further explained that this language included
    "a house, a mobile home, a duplex or multiple apartment building
    one unit of which is occupied by the surviving spouse, or a
    building used in part for a dwelling and in part for commercial
    or business purposes."          Id.        Thus, at the time the Wisconsin
    Consumer Act was adopted, "dwelling" meant, at a minimum, a
    building in which at least one person lived.                      The term referred
    to the entire building, not just the parts of the building in
    which the residents might eat, sleep, or shower.
    ¶13     Aside from Wis. Stat. § 425.206(2)(b), the Wisconsin
    Consumer     Act   uses      "dwelling"         twice,     both    times      in      ways
    consistent with the ordinary understanding of the word and its
    usage   elsewhere      in    the     statutes.            See     Clean      Wis.,        
    398 Wis. 2d 433
    , ¶10 (noting that we interpret statutory language
    "consistent with how it is used in closely related statutes").
    "Dwelling"    appears       first    in    Wis.    Stat.     § 422.409(2),           which
    imposes requirements on certain payment-assignment notices.                               See
    id. (requiring that such notices include the total of payments
    "except in the case of a transaction secured by a first lien
    mortgage or equivalent security interest for the purpose of the
    acquisition of a dwelling").               It is clear from the language of
    § 422.409(2)——particularly           its       reference    to     a   "mortgage          or
    equivalent    security       interest"——that         "dwelling"        refers        to    a
    building in which at least one person lives and not just certain
    rooms within a building.
    9
    No.     2019AP1365
    ¶14   The second time "dwelling" appears in the Act is in
    Wis.    Stat.     § 422.419(1)(a),             which    prohibits       consumer    credit
    contracts from allowing "[t]he merchant or other person acting
    on the merchant's behalf . . . to enter the customer's dwelling
    or to commit any breach of the peace in the course of taking
    possession        of    collateral          securing     the    transaction."           This
    statute is the subject of an administrative rule adopted shortly
    after the Act took effect.                  See 210 Wis. Admin. Reg. 72 (June 1,
    1973);    see     also        Wis.    Stat. § 426.104(1)(e)            (authorizing      the
    Department         of      Financial          Institutions'           administrator       to
    "adopt . . . rules to carry out the policies of chs. 421 to 427
    and    429").          That     rule,      Wis.     Admin.     Code    § DFI-WCA     1.392,
    specifies       that,      for       purposes       of § 422.419(1)(a),         "dwelling"
    includes     "any       garage,       shed,    barn     or    other    building    on    the
    premises whether attached or unattached."
    ¶15   In         light        of     the       relationship       between        Wis.
    Stat. §§ 425.206(2)             and       422.419(1)(a),       the    Department's      rule
    reinforces our reading of "dwelling" in § 425.206(2)(b).                                  As
    discussed above, § 425.206(2) prohibits merchants from breaching
    the peace or entering a dwelling used by the customer as a
    residence during a repossession.                      And § 422.419(1)(a) prohibits
    merchants    from        contracting         around    that    prohibition.        As    the
    court of appeals put it in this case, these statutes "appear to
    be two sides of the same coin."                      Duncan, 
    393 Wis. 2d 814
    , ¶28.
    Because "dwelling" in § 422.419(1)(a) includes any garage on the
    premises, see Wis. Admin. Code § DFI-WCA 1.392, Defendants could
    not have contracted for the right to repossess Duncan's car from
    10
    No.    2019AP1365
    her apartment building's parking garage.                          We see no reason why
    "dwelling" in § 425.206(2)(b) should exclude that same garage,
    especially since both statutes prevent merchants from entering a
    dwelling to repossess property.
    ¶16    To       be   clear,     we     do       not    adopt     the    administrative
    definition of "dwelling" as the statutory definition under Wis.
    Stat. § 425.206(2)(b).              Rather, we rely on the administrative
    definition     only      as   further      support          for    our     conclusion     that
    "dwelling" in § 425.206(2)(b) means, at a minimum, a building in
    which at least one person lives.                           Based on that definition,
    Duncan's "dwelling" includes the parking garage, because it is
    located   in    the      building    in    which          she   lives.       The   remaining
    question then is whether the phrase "used by the customer as a
    residence" nevertheless excludes the garage.
    B
    ¶17    Despite the parties' general agreement on the common
    meaning   of    "dwelling,"         they    offer         competing      readings    of   the
    phrase "used by the customer as a residence."                            Defendants assert
    that a "residence" is the place where a person "actually lives."
    They conclude that "used by the customer as a residence" limits
    "dwelling"     to     only    the   parts       of    the       building    that   are    also
    "integral parts" of a residence; for example, the areas in which
    a person might sleep, eat, cook, or shower.                          Because Duncan did
    not sleep, eat, cook, or shower in the garage, Defendants claim
    that they could lawfully enter the garage because it was not
    used by Duncan as a residence.                       In contrast, Duncan suggests
    that "used by the customer as a residence" simply distinguishes
    11
    No.     2019AP1365
    her particular dwelling from all other dwellings.                             She therefore
    acknowledges that Defendants would not have violated Wis. Stat.
    § 425.206(2)(b) if they had repossessed her car from the parking
    garage of a different apartment building, or while it was parked
    in a friend's open garage.
    ¶18    We    agree   with       Duncan's       interpretation          and     conclude
    that "used by the customer as a residence" distinguishes the
    customer's dwelling from all other dwellings.                               To begin with,
    this is the more natural reading of the language of Wis. Stat.
    § 425.206(2)(b).            As    we     have       already       explained,        "dwelling"
    generally refers to an entire building in which people live.
    The    modifier     "used    by    the       customer       as    a    residence"     is    best
    understood         as   imposing         a     limitation             on    which     dwelling
    § 425.206(2)(b) protects——the dwelling this customer uses as a
    residence——not what parts of the dwelling it protects.                                 Nothing
    in the language "dwelling used by the customer as a residence"
    suggests that the protections in § 425.206(2)(b) are limited to
    only    the   "integral      parts"      of     a    residence         or   the     areas    with
    "indicia of residential use."                  Indeed, the best evidence against
    those    interpretations          is   that     neither          phrase     appears    in    the
    statute.
    ¶19    Additionally,        reading          "used     by      the   customer        as   a
    residence" as distinguishing the customer's dwelling from all
    other dwellings provides simple, clear guidance to parties to
    consumer credit transactions.                   This interpretation makes clear
    to merchants that "dwelling used by the customer as a residence"
    refers to the customer's entire dwelling, the full structure in
    12
    No.        2019AP1365
    which she lives.         In this respect, our interpretation of Wis.
    Stat. § 425.206(2)(b)              furthers           one     of     the         legislatively
    expressed    purposes         of     the    Wisconsin         Consumer           Act,8     namely
    "simplify[ing],         clarify[ing],                and     moderniz[ing]           the        law
    governing        consumer          transactions."                    See         Wis.          Stat.
    § 421.102(2)(a);        see        also § 421.102(1)           (directing          courts        to
    "liberally construe[] and appl[y]" the Wisconsin Consumer Act in
    furtherance of its expressed purposes and policies); Kalal, 
    271 Wis. 2d 633
    , ¶49 (explaining that when the legislature states
    the purposes of a statute, we interpret the statute in light of
    those purposes).
    ¶20     In    contrast,         Defendants'            reading    of     "used        by    the
    customer    as    a    residence"          is        unworkable.           See    Kalal,         
    271 Wis. 2d 633
    , ¶46 (explaining that we should read statutes to
    avoid      "unreasonable            results").                 Defendants'               proposed
    interpretation of Wis. Stat. § 425.206(2)(b) requires merchants
    to perform a case-by-case analysis of how the customer uses
    certain parts of her dwelling to decide whether a repossession
    is permitted.         But Defendants offer no principled way to decide
    when "indicia of residential use" or "residential activities"
    8  There are four legislatively expressed purposes of the
    Wisconsin Consumer Act: (1) "[t]o simplify, clarify, and
    modernize the law governing consumer transactions"; (2) "[t]o
    protect consumers against unfair, deceptive, false, misleading
    and unconscionable practices by merchants"; (3) "[t]o permit and
    encourage the development of fair and economically sound
    consumer practices in consumer transactions"; and (4) "[t]o
    coordinate the regulation of consumer credit transactions with
    the policies of the federal consumer credit protection act."
    Wis. Stat. § 421.102(2)(a)-(d).
    13
    No.    2019AP1365
    are prevalent or frequent enough such that a particular part of
    a dwelling is "used by the customer as a residence."                               Even more
    to   the   point,    Defendants           fail      to    explain      how     a    would-be
    repossessor   would       know,        without     entering      the   building       first,
    whether a customer sometimes sleeps, eats, cooks, or showers in
    a particular part of her dwelling.
    ¶21   Like     the       court      of     appeals,      we     also     reject     any
    definition of "dwelling used by the customer as a residence"
    that depends on whether the customer has the right to exclude
    others from a particular area or whether the customer has a
    reasonable expectation of privacy in a particular area under the
    Fourth Amendment.9        For one thing, there is no basis in the text
    of Wis. Stat. § 425.206(2)(b) for either notion.                             The statute's
    protections     apply         to   a     building——the        "dwelling"——that           the
    customer   uses     in    a    particular          way——"as      a   residence."         Its
    protections turn on neither who owns the building nor what level
    of privacy a resident might reasonably expect.                               Additionally,
    the Wisconsin Consumer Act reflects a balance the legislature
    struck between customers' and merchants' interests in certain
    transactions.       That       courts      have     struck       a   different       balance
    between citizens and law enforcement in the Fourth Amendment
    context    says      nothing            about       how     we       should        interpret
    § 425.206(2)(b).
    9 See, e.g., State v. Dumstrey, 
    2016 WI 3
    , ¶51, 
    366 Wis. 2d 64
    , 
    873 N.W.2d 502
     (concluding that a parking garage
    under the defendant's apartment building was not curtilage and
    that the defendant lacked a reasonable expectation of privacy
    there).
    14
    No.     2019AP1365
    ¶22   Similarly,         it      is     irrelevant       whether        Defendants
    breached the peace by entering Duncan's garage.                          The text and
    structure     of    Wis.        Stat.        § 425.206(2)(b)      make        clear       that
    "[e]nter[ing] a dwelling used by the customer as a residence" is
    not synonymous with breaching the peace.                       Section 425.206(2)(a)
    codifies the rule in the Uniform Commercial Code prohibiting
    repossessions       in     breach       of     the    peace.       See        Wis.        Stat.
    § 409.609(2)(b); see also Hollibush v. Ford Motor Credit Co.,
    
    179 Wis. 2d 799
    , 806, 
    508 N.W.2d 449
     (Ct. App. 1993) (concluding
    that   "breach     of     the    peace"       in § 425.206(2)(a)         has    the       same
    meaning as in the Uniform Commercial Code).                      And § 425.206(2)(b)
    separately prohibits merchants from repossessing collateral by
    either breaching the peace or "enter[ing] a dwelling used by the
    customer as a residence," a distinction that would make little
    sense if both prohibitions meant the same thing.                        See Augsburger
    v. Homestead Mut. Ins. Co., 
    2014 WI 133
    , ¶17, 
    359 Wis. 2d 385
    ,
    
    856 N.W.2d 874
    .
    ¶23   In    sum,    we     conclude         that    "dwelling     used        by    the
    customer as a residence" in Wis. Stat. § 425.206(2)(b) includes
    a   garage   attached      to    the     residential         building    in    which        the
    customer lives.           Defendants therefore violated § 425.206(2)(b)
    when they repossessed Duncan's car from the parking garage of
    her apartment building without her consent.
    IV
    ¶24   We turn next to Duncan's claim of unconscionability
    pursuant to Wis. Stat. § 425.107(1).                      We begin with the language
    of the statute:
    15
    No.     2019AP1365
    With respect to a consumer credit transaction, if the
    court as a matter of law finds that any aspect of the
    transaction, any conduct directed against the customer
    by a party to the transaction, or any result of the
    transaction is unconscionable, the court shall, in
    addition to the remedy and penalty authorized in sub.
    (5), either refuse to enforce the transaction against
    the customer, or so limit the application of any
    unconscionable   aspect  or  conduct   to   avoid  any
    unconscionable result.
    § 425.107(1).           The    statute        enumerates            a   number     of    different
    factors the court may consider pertinent to determining whether
    a transaction, conduct directed against the customer, or the
    result        of      the     transaction               are      unconscionable.                  See
    § 425.107(3)(a)-(i).                In addition to the remedies specified in
    subsec. (1), upon a finding of unconscionability a customer may
    recover       statutory       and    actual       damages        pursuant        to     Wis.    Stat.
    § 425.303.         See § 425.107(5).
    ¶25        The general rule in the Wisconsin Consumer Act is that
    "[a]ny right or obligation declared" in the Act "is enforceable
    by     action       unless     the     provision          declaring         it        specifies     a
    different and limited effect."                         Wis. Stat. § 425.301(2).                   But
    Wis.        Stat. § 425.102          states       that        the       provisions        of     that
    subchapter, including the unconscionability provision in Wis.
    Stat.       § 425.107,       "appl[y]        to        actions      or     other       proceedings
    brought by a creditor to enforce rights arising from consumer
    credit       transactions      and     to    extortionate               extensions       of    credit
    under        s.    425.108."10          We        are     therefore          left        with     two
    Duncan does not allege a violation of
    10                                                                              Wis. Stat.
    § 425.108, which prohibits extortionate extensions                                     of credit.
    As a result, we do not address the implications of                                      Wis. Stat.
    § 425.102 on the available remedies for violations of                                  § 425.108.
    16
    No.     2019AP1365
    questions:       (1) can customers bring claims of unconscionability
    under § 425.107 only in "actions or other proceedings brought by
    a    creditor     to    enforce    rights       arising     from      consumer         credit
    transactions"?; and (2) is a non-judicial repossession pursuant
    to     Wis.     Stat.    § 425.206(1)(d)           such    an      action        or     other
    proceeding?
    A
    ¶26    Although we have not previously addressed the first
    question, several federal district courts have, and all have
    concluded that a consumer may raise an unconscionability claim
    under Wis. Stat. § 425.107 only in response to an action or
    other proceeding brought by a creditor.                         In Riel v. Navient
    Sols.,    Inc.,    No.    16-CV-1191-JPS,          
    2017 WL 168900
          (E.D.        Wis.
    Jan. 17, 2017), the court concluded that the scope statement in
    Wis.    Stat.    § 425.102      meant    that     consumers       could     not       enforce
    "[s]ection 425.107's           prohibitions        on    unconscionability             via    a
    separate civil lawsuit."             Id. at *3 (citing Tammi v. Porsche
    Cars     N.A.,    Inc.,     
    2009 WI 83
    ,     ¶27,     
    320 Wis. 2d 45
    ,            
    768 N.W.2d 783
    ).       The court held that, because § 425.107(1) applied
    only to actions or other proceedings brought by a creditor, the
    statute implied "that [customers] must raise unconscionability
    in the form of an affirmative defense to [a creditor's] lawsuit
    to collect the loans, if one is filed."                         Id.       Other federal
    district      courts    have    followed        Riel's    reasoning.            See,    e.g.,
    Gable v. Universal Acceptance Corp., 
    338 F. Supp. 3d 943
    , 956-57
    (E.D. Wis. 2018); VanHuss v. Rausch, Sturm, Israel, Enerson &
    17
    No.    2019AP1365
    Hornik,      No. 16-cv-372-slc, 
    2017 WL 1379402
    , at *10 (W.D. Wis.
    Apr. 14, 2017).
    ¶27     We    agree    with       the   federal       courts       that       the    scope
    language of Wis. Stat. § 425.102 bars a customer from bringing a
    claim of unconscionability under Wis. Stat. § 425.107 except in
    response       to     "actions       or    other       proceedings         brought         by    a
    creditor."          Although the protections of the Wisconsin Consumer
    Act are generally enforceable in actions brought by consumers,
    § 425.102 makes statutory unconscionability claims available in
    a more limited set of circumstances.                         These limitations are in
    line with the common law doctrine of unconscionability, which is
    a    defense    to    contract      enforcement,        not     an    affirmative           claim
    available outside a contract-enforcement or breach-of-contract
    action.         See       Rosecky    v.    Schissel,         
    2013 WI 66
    ,       ¶57,       
    349 Wis. 2d 84
    , 
    833 N.W.2d 634
    .
    ¶28     We therefore hold that a consumer may assert a claim
    of unconscionability under Wis. Stat. § 425.107 only in response
    to    "actions       or    other    proceedings        brought       by    a     creditor        to
    enforce rights arising from consumer credit transactions."                                      See
    Wis. Stat. § 425.102.
    B
    ¶29     On    the    second       question,      we    conclude         that    a    non-
    judicial repossession pursuant to Wis. Stat. § 425.206(1)(d) is
    not    one   of     the    "actions       or   other    proceedings            brought      by    a
    creditor"      contemplated         by    Wis.      Stat.     § 425.102.11            Although
    There are multiple ways a creditor can obtain the right
    11
    to non-judicially repossess a vehicle. The creditor may, as in
    18
    No.     2019AP1365
    neither      "actions"     nor    "other     proceedings"        is   defined      in   the
    Wisconsin Consumer Act, the context of the Act reveals that
    these   terms      refer     to   creditor-initiated         litigation       or    other
    legal processes akin to litigation pursued by a creditor.
    ¶30    Taking     the      word     "actions"      first,      this      term     is
    consistently used throughout the Wisconsin Consumer Act to refer
    to    litigation.          For    example,       Wis.    Stat.    § 425.205,       titled
    "Action      to    recover       collateral,"      explains      that    "a     creditor
    seeking to obtain possession of collateral or goods subject to a
    consumer lease shall commence an                   action for replevin of the
    collateral        or   leased     goods."     § 425.205(1)        (emphasis      added).
    The statute goes on to describe the process a creditor must
    follow in filing a replevin action, and it specifies the form
    and contents of the summons and complaint "in such actions."
    See   § 425.205(1)-(3).             Several      other    statutes      similarly       use
    this case, follow the notice process laid out in Wis.
    Stat. §§ 425.205(1g) and 425.206(1)(d); or a creditor may, after
    obtaining a judgment in a replevin action, non-judicially
    repossess the vehicle.     See § 425.205(5)(b).    In the latter
    case, "non-judicial" is something of a misnomer, since that
    remedy is available only after a creditor files and prevails in
    a replevin case.    Section 425.205(5)(b) nevertheless refers to
    this as a "nonjudicial recovery" of collateral distinct from the
    creditor's right after obtaining judgment in a replevin action
    to "[h]ave execution issue to require the sheriff of the county
    where the collateral or leased goods may be to take the same
    from   the  defendant   and   deliver  it   to  the   plaintiff."
    § 425.205(5)(a).
    Our holding that "actions or other proceedings" does not
    encompass non-judicial repossessions is limited to non-judicial
    repossessions pursuant to § 425.206(1)(d), since a non-judicial
    repossession pursuant to § 425.205(5)(b) is possible only after
    a creditor prevails in an "action[] or other proceeding[]"——that
    is, a replevin action. See § 425.205(1).
    19
    No.     2019AP1365
    "action" to refer to a lawsuit or other judicial proceeding.
    See, e.g., Wis. Stat. § 425.111(1) ("Prior to entry of judgment
    in an action subject to this subchapter, no process, . . . shall
    issue"    except         under    certain       circumstances      (emphases         added));
    Wis.     Stat.       § 425.203(1)          (explaining          that,       after     certain
    conditions         are    met,    "a     merchant      may    commence      an     action     to
    recover collateral . . . or reduce the claim to a judgment by
    any    available         judicial      procedure"      (emphases       added)).        Unlike
    these        actions,           non-judicial          repossession           under          Wis.
    Stat. § 425.206(1)(d) is an explicit alternative to litigation
    that does not require a creditor to assert its rights in court.
    Non-judicial             repossession       is        available        to      a     creditor
    under § 425.206(1)(d) only if the customer fails to demand that
    the creditor file a replevin action.                         See § 425.206(1)(b), (d).
    As a result, a non-judicial repossession under § 425.206(1)(d)
    is not an "action[]" described in § 425.102.
    ¶31    As for "other proceedings," we know from the phrase
    "actions      or     other       proceedings,"         that     it,     too,       refers    to
    something like litigation.                  Wis. Stat. § 425.102.                  After all,
    "actions      or    other       proceedings"         implies    that    "actions"       (i.e.
    litigation)         are    one    type     of    "proceedings."             Id.     (emphasis
    added); see Stroede v. Soc'y Ins., 
    2021 WI 43
    , ¶¶13, 15, 
    397 Wis. 2d 17
    , 
    959 N.W.2d 305
     (explaining that in the list "owner,
    lessee,      tenant,       or    other    lawful      occupant,"       an   "other     lawful
    occupant" covered only those persons who had the same type of
    control      over    property       as    did    owners,       lessees,     and     tenants).
    Other sections in ch. 425 provide further contextual support for
    20
    No.    2019AP1365
    that conclusion.          For example, Wis. Stat. § 425.110(1) prevents
    employers    from    firing       an    employee      because    "a     merchant     has
    subjected    or     attempted      to    subject       unpaid    earnings       of   the
    employee    to    garnishment      or    like     proceeding     directed       to   the
    employer for the purpose of paying a judgment arising from a
    consumer    credit    transaction."             Id.     (emphasis     added).        The
    earnings-garnishment         statutes       use       the    terms     "action"      and
    "proceeding" synonymously, and set forth a process different in
    some respects from ordinary civil litigation.                        See, e.g., Wis.
    Stat.     § 812.31(3)       (referring      to     an       "earnings     garnishment
    action"); § 812.31(4) (describing the form of pleadings in "an
    earnings garnishment proceeding"); see also Wis. Stat. § 812.35
    (laying     out     the     process       for     "commenc[ing]         an     earnings
    garnishment proceeding").              Similarly, Wis. Stat. § 425.203(3)(b)
    refers to "a proceeding for a deficiency judgment pursuant to
    s. 425.209(1)," which occurs in court following repossessions
    performed     pursuant       to    a     replevin        judgment.            See    also
    § 425.203(3)(a).      In other words, "other proceedings" are formal
    legal processes similar to litigation that allow a creditor to
    enforce its rights.12
    12 At the time the Wisconsin Consumer Act was adopted,
    Black's Law Dictionary used the term "proceeding" almost
    identically with "action."   Proceeding, Black's Law Dictionary
    1368 (4th rev. ed. 1968) ("In a general sense, the form and
    manner of conducting juridical business before a court or
    judicial officer; regular and orderly progress in form of law;
    including all possible steps in an action from its commencement
    to the execution of judgment."). A subsequent edition included
    a slightly different definition, but not one that suggests that
    non-judicial   repossession  is   an   action   or  proceeding.
    "Proceeding" included "action and special proceedings before
    21
    No.   2019AP1365
    ¶32   Other scope provisions in the Wisconsin Consumer Act
    demonstrate    that      "actions       or   other      proceedings"      refers     to   a
    narrow    subset    of   things     a    creditor       might   do   to    enforce    its
    rights.      For example, Wis. Stat. § 427.102 demonstrates that
    when the legislature wants a statute's scope to encompass the
    full range of steps a creditor might take in recovering debts,
    it knows how to write a sufficiently broad statement: "This
    chapter applies to conduct and practices in connection with the
    collection of obligations arising from consumer transactions."
    Id.    (emphasis     added).            Slightly        narrower     is     Wis.   Stat.
    § 425.201,    which      provides       that      subchapter    II   of    Chapter    425
    "applies to the enforcement by a creditor of security interests
    in    collateral."        The    general          "enforcement . . . of         security
    interests"     is        broad    enough           to     encompass        non-judicial
    repossessions, because that is a means by which a creditor may
    enforce a security interest in collateral.                           But "actions or
    other proceedings" is narrower than "conduct and practices" and
    "enforcement . . . of security interests."                      "Actions or other
    proceedings" includes only a limited subset of ways a creditor
    might enforce its rights, namely through litigation or similar
    formal legal processes.
    judicial tribunals as well as proceedings pending before quasi-
    judicial officers and boards," and "any action, hearing,
    investigation, inquest, or inquiry (whether conducted by a
    court, administrative agency, hearing officer, arbitrator,
    legislative body, or any other person authorized by law) in
    which, pursuant to law, testimony can be compelled to be given."
    Proceeding, Black's Law Dictionary 1083-84 (5th ed. 1979).
    22
    No.    2019AP1365
    ¶33        Non-judicial                repossessions                      under            Wis.
    Stat. § 425.206(1)(d), however, are unlike litigation.                                     For one
    thing, the non-judicial repossession process is highly informal.
    Indeed,    all       a    merchant    has    to        do     prior      to     non-judicially
    repossessing a car is send the customer a notice containing the
    disclosures required by Wis. Stat. § 425.205(1g)(a).                                        If the
    customer       does      nothing     for    15       days,     then      the    merchant        may
    repossess the car, no additional process or procedures required.
    See § 425.206(1)(d).                  For            another        thing,        non-judicial
    repossessions            under   § 425.206(1)(d)             are    non-adversarial,            and
    require no third-party involvement at all, let alone that of a
    neutral third party like a judge.                      Indeed, aside from curing the
    default under Wis. Stat. § 425.105, a customer's only way of
    contesting       a       non-judicial      repossession             is   by     demanding       the
    merchant       instead       file     a    replevin           action       in    the        circuit
    court.     §§ 425.205(1g)(a)3.;             425.206(1)(d).                 In    other       words,
    non-judicial repossession is permitted only after the customer
    fails     to    demand       the    creditor          file     an    "action[]         or     other
    proceeding[]."            See §§ 425.206(1)(d); 425.102.
    ¶34        We therefore conclude that non-judicial repossessions
    under    Wis.    Stat.       § 425.206(1)(d)            are    not       "actions      or     other
    proceedings brought by a creditor."                           As a result, a claim of
    unconscionability under Wis. Stat. § 425.107(1) is unavailable
    in this case.            See Wis. Stat. § 425.102.
    V
    ¶35        We conclude that "dwelling used by the customer as a
    residence"       in      Wis.    Stat.     § 425.206(2)(b)               includes      a     garage
    23
    No.     2019AP1365
    attached    to    the   residential        building        in    which    the     customer
    lives.     Defendants therefore violated § 425.206(2)(b) when they
    repossessed       Duncan's    car       from    the    parking          garage     in     her
    apartment        building.          We     also       conclude          that      Duncan's
    unconscionability claim under Wis. Stat. § 425.107 fails because
    such claims are available only in response to "actions or other
    proceedings brought by a creditor," Wis. Stat. § 425.102, and
    Defendants' non-judicial repossession of Duncan's car under Wis.
    Stat. § 425.206(1)(d) was not an action or other proceeding.
    Accordingly,       we   affirm    the      court      of    appeals'          decision    as
    modified by our conclusion on unconscionability and remand to
    the circuit court for further proceedings.
    By     the    Court.—The     decision       of    the       court    of     appeals    is
    modified    and    affirmed      and,     as    modified,        the    cause     remanded
    to the                                   circuit                                    court.
    24
    No.       2019AP1365.jjk
    ¶36   JILL   J.    KAROFSKY,    J.       (concurring).          I    agree     that
    Defendants     violated      Wis.     Stat.     § 425.206(2)(b)            by   entering
    Duncan's "dwelling" and concur in the court's ultimate mandate.
    I disagree, however, with the conclusion that a customer can
    never raise unconscionability as a defense to a non-judicial
    repossession.       Because the applicable statutes plainly permit an
    unconscionability defense, I respectfully concur.
    I
    ¶37   A creditor may repossess a motor vehicle that serves
    as    collateral    through    either       a   judicial    or     a       non-judicial
    process.      Judicial repossession follows a creditor's successful
    replevin action.          See Wis. Stat. §§ 425.205 & 425.206(1)(b).
    Non-judicial     repossession        requires     no   court     order,         but   the
    creditor must still adhere to the legally prescribed process
    under § 425.206(1)(d)-(2).           That non-judicial process includes:
       Providing the customer detailed notice per § 425.205(1g);
       Taking no action for at least 15 days after that notice
    is given, § 425.206(1)(d);
       Committing no "breach of the peace" when repossessing the
    car, § 425.206(2)(a); and
       Abstaining from entering "a dwelling used by the customer
    as a residence" absent the customer's voluntary request,
    § 425.206(2)(b).
    Failure to follow these steps exposes the creditor to legal
    sanctions.     See § 425.206(3).
    ¶38   Here, in response to the non-judicial repossession of
    her   car,   Duncan      alleges    that    Defendants     acted       unconscionably
    1
    No.    2019AP1365.jjk
    both during and after the repossession, contrary to Wis. Stat.
    § 425.107.            The        question           is,        may         she        raise         this
    unconscionability defense?                    To answer that question, I first
    look    to     the      plain       meaning          of        the     statutes             governing
    unconscionability.           I      then      explain          why    we    should          give    the
    operative     statutory      text        at    issue      its        common,         ordinary,       and
    accepted     meaning.        I      conclude        by     applying         that        meaning      to
    Duncan's circumstances and determine that she and customers like
    her may raise an unconscionability defense, regardless of which
    repossession alternative a creditor brings.
    A
    ¶39   The unconscionability defense codified in Wis. Stat.
    § 425.107 entitles a customer to additional relief "if the court
    as a matter of law finds that any aspect of the transaction, any
    conduct      directed     against         the       customer          by    a    party        to     the
    transaction,         or     any          result          of      the         transaction              is
    unconscionable."          § 425.107(1).             I agree with my colleagues that
    this defense is subject to the scope provision at Wis. Stat.
    § 425.102, and as such is only available in response "to actions
    or other proceedings brought by a creditor to enforce rights
    arising from consumer credit transactions" (emphasis added).                                           I
    further      agree   that       a   non-judicial               repossession            is     not    an
    "action."       We    diverge,         however,           on    whether          a    non-judicial
    repossession constitutes a "proceeding."
    ¶40   "Proceeding"           is        neither          specially              defined        nor
    technical     and    therefore         carries        its       "common,             ordinary,       and
    accepted     meaning."          See,     e.g.,       Stroede          v.   Soc'y        Ins.,       2021
    2
    No.    2019AP1365.jjk
    WI 43, ¶11, 
    397 Wis. 2d 17
    , 
    959 N.W.2d 305
    ; see also Wis. Stat.
    § 990.01(1).         To discern that common, ordinary, and accepted
    meaning the court often looks to dictionaries as well as the
    word's    usage     in    common       parlance.          See,       e.g.,       Stroede,     
    397 Wis. 2d 17
    ,       ¶12;   Topolski       v.    Topolski,            
    2011 WI 59
    ,     ¶42,     
    335 Wis. 2d 327
    , 
    802 N.W.2d 482
    ; State ex rel. McManus v. Bd. of
    Trs.     of   Policemen's        Pension       Fund,         
    138 Wis. 133
    ,        136,    
    119 N.W. 806
          (1909)     (adopting       a    word's      broader         "ordinary     modern
    usage" as used in "common parlance" over a dated common-law
    meaning).           Here,     dictionary          and     judicial          definitions       of
    "proceeding,"       as    well    as    its    usage         in    common    parlance,        all
    confirm that "proceeding" means any legally prescribed process
    for enforcing a legal right.
    ¶41    The      Oxford      English         Dictionary's             leading         "Law"
    definition for "proceeding" broadly includes "[a] legal action
    or    process."        Proceeding,       Oxford         English      Dictionary       (3d     ed.
    2007) (emphasis added).                That breadth is mirrored in another
    dictionary's "proceeding" definition:                        "A course of action; a
    procedure."         Proceeding, American Heritage Dictionary 1444 (3d
    ed.     1992).           These     broad          dictionary          definitions           match
    comprehensive       judicial       definitions          of    "proceeding."            Several
    courts    have      recited      the    Words      and       Phrases      definition         that
    "proceeding" is "a very comprehensive term" generally meaning "a
    prescribed course of action for enforcing a legal right."                                    See,
    e.g., Wash. Ry. & Elec. Co. v. D.C., 
    77 F.2d 366
    , 369 (D.C. Cir.
    1935) (quoting Hyattsville Bldg. Ass'n v. Bouic, 
    44 App. D.C. 408
    , 413 (D.C. Cir. 1916)); Borough of Jamesburg v. Hubbs, 80
    3
    No.    2019AP1365.jjk
    A.2d 100, 102 (N.J. 1951) (quoting Words and Phrases at 83).                                       As
    the     U.S.     Court    of     Appeals      for        the     Eighth         Circuit         aptly
    summarized:       "'Proceeding' is a comprehensive term meaning the
    action    of     proceeding——a         particular        step        or    series       of   steps,
    adopted for accomplishing something.                           This is the dictionary
    definition       as    well     as     the   meaning       of        the       term     in   common
    parlance."         Rice    v.    United      States,           
    356 F.2d 709
    ,          712     (8th
    Cir. 1966).
    ¶42       Indeed,   in     common      parlance           "proceeding"             regularly
    describes a legally prescribed process for enforcing rights that
    occurs      without        any       litigation           before           a         judicial      or
    administrative tribunal.                For example, under the United States
    Code the federal government may execute a civil forfeiture of
    certain        contraband        via     a    "nonjudicial                 civil        forfeiture
    proceeding."          18 U.S.C. § 983 (2018).1                 The United State Supreme
    Court     has    dubbed     similar      non-judicial            forfeitures             permitted
    under 19 U.S.C. §§ 1607-09 as "nonjudicial, summary forfeiture
    proceedings."          See United States v. Von Neumann, 
    474 U.S. 242
    ,
    244 n.4 (1986); United States v. Eight Thousand Eight Hundred &
    Fifty Dollars ($8,850) in U.S. Currency, 
    461 U.S. 555
    , 557 n.2
    (1983).        More recently, the Court referred to Colorado's non-
    judicial        foreclosure       procedure         as     "nonjudicial                foreclosure
    proceedings," as did the Tenth Circuit opinion the Court was
    1Courts interpreting 18 U.S.C. § 983 similarly use the
    "nonjudicial   civil  forfeiture   proceeding"   or  "nonjudicial
    forfeiture proceeding" moniker.     See, e.g., Omidi v. United
    States, 
    851 F.3d 859
     (9th Cir. 2017); Langbord v. U.S. Dep't of
    Treasury, 
    832 F.3d 170
    , 182 (3d Cir. 2016).     All references to
    the United States Code are to the 2018 version.
    4
    No.    2019AP1365.jjk
    reviewing.           See   Obduskey      v.        McCarthy        &     Holthus        LLP,
    ___ U.S. ____, 
    139 S. Ct. 1029
     (2019), aff'g Obduskey v. Wells
    Fargo,    
    879 F.3d 1216
         (10th   Cir.       2018).      State         courts    speak
    similarly, such as the California Supreme Court discussing that
    state's     "nonjudicial      foreclosure          proceedings."             Dreyfuss     v.
    Union Bank of Cal., 
    11 P.3d 383
    , 385-86, 390 (Cal. 2000).                              Other
    examples abound.2
    ¶43    Taken     together,        the         dictionary          and         judicial
    definitions of "proceeding" as well as that word's usage in
    common parlance converge on one, comprehensive common, ordinary,
    and     accepted     meaning:       a   legally           prescribed         process     for
    enforcing a legal right.
    B
    ¶44    I would simply give "proceeding" its common, ordinary,
    and   accepted     meaning    here.      I    see    nothing       in    the     statutory
    context that requires a different result.                     True, context and a
    word's relationship "to the language of surrounding or closely-
    related     statutes"      can    affect       a     word's     otherwise            common,
    ordinary, and accepted meaning.              See, e.g., Stroede, 
    397 Wis. 2d 17
    , ¶11.     It is also true that in the statutes surrounding Wis.
    Stat.     § 425.102,    "proceeding"     is        most    often   used        to   connote
    "something like litigation."            But that fact does not in and of
    2See, e.g., United States v. Henderson, 
    707 F.2d 853
     (5th
    Cir.    1983);    Bryan    E.    Meek,    Mortgage   Foreclosure
    Proceedings: Where We Have Been and Where We Need to Go, 48
    Akron L. Rev. 129 (2015); Stefan D. Cassella, The Civil Asset
    Forfeiture Reform Act of 2000, 27 J. Legis. 97 (2001); Jaime
    Marie Nies, 15A Cyc. of Fed. Proc. § 88:45 (3d ed.).
    5
    No.    2019AP1365.jjk
    itself   override      the    word's      otherwise       common,     ordinary,        and
    accepted meaning.
    ¶45    Rather, the legislature instructs that we must apply
    an undefined, non-technical word's "common and approved usage,"
    except in the limited circumstance where it "would produce a
    result      inconsistent       with       the      manifest     intent         of      the
    legislature."          Wis.       Stat.    § 990.01(1).          Thus,        only      if
    "proceeding" as used in related or nearby provisions evinces a
    real conflict between that word's common, ordinary, and accepted
    meaning and those provisions' "manifest [legislative] intent"
    may this court depart from the common, ordinary, and accepted
    meaning.     But nothing in how "proceeding" is used in neighboring
    provisions causes such a conflict.
    ¶46    To the contrary, the comprehensive common, ordinary,
    and   accepted    meaning     of       "proceeding"    harmonizes          that     word's
    varied use across the two neighboring provisions cited by the
    majority/lead     opinion.          The    first,    Wis.     Stat.       § 425.110(1),
    discusses     "garnishment        or    like    proceedings     directed          to   the
    employer for the purpose of paying a judgment arising from a
    consumer credit transaction."               Garnishment is a type of legal
    action, see Wis. Stat. §§ 812.30-812.44, so a "proceeding" like
    garnishment is something like a legal action.                       In other words,
    "proceeding" is used as a synonym for a legal action.                                  That
    usage    fits    the   common,         ordinary,    and     accepted       meaning      of
    "proceeding"     because      a    legal    action——such       as     a    garnishment
    proceeding——is a statutorily prescribed process for enforcing a
    legal right.     See, e.g., id.
    6
    No.    2019AP1365.jjk
    ¶47    A slightly different meaning of "proceeding" appears
    in Wis. Stat. § 425.203(3)(b).                      Section 425.203(3)(b) declares
    that for certain consumer transactions, a judicial hearing to
    confirm a creditor's sale of repossessed collateral "shall be
    considered      a    proceeding          for   a    deficiency        judgment."           Here,
    "proceeding"         refers    to    a     specific     procedure       within        a    larger
    action rather than the action itself.                         And, consistent with the
    common,      ordinary,       and    accepted        meaning     of    "proceeding,"          this
    intra-action procedure is also a statutorily prescribed process
    for enforcing a legal right.                   See Wis. Stat. §§ 425.209-425.210.
    The    varied       meaning    of    "proceeding"            across    these     two       nearby
    provisions——a         synonym       of    legal     action      in    the   former         and   a
    particular procedure within an action in the latter——verifies
    that    in    this      statutory          chapter,         "proceeding"       is     used       as
    comprehensively as its common, ordinary, and accepted meaning.
    See Int'l Wire Works v. Hanover Fire Ins. Co., 
    230 Wis. 72
    , 74-
    75,    
    283 N.W. 292
         (1939)         (concluding         that    different        statutes'
    particular      uses    of    a     word    that      "do    not     conflict    with       [its]
    common meaning . . . indicate[s] that the legislature of this
    state has adopted th[at] definition").
    ¶48    Similarly, nothing in other nearby scope provisions
    calls for a departure from the common, ordinary, and accepted
    meaning of "proceeding."                 In contrast to the "actions or other
    proceedings" phrase at issue here, the nearby "Debt Collection"
    chapter's scope extends to "conduct and practices."                                   See Wis.
    Stat.    § 427.102.           "[C]onduct        and    practices"       might       very     well
    encompass       a    non-judicial          repossession.              But      just       because
    7
    No.    2019AP1365.jjk
    "conduct             and   practices"         could            include         non-judicial
    repossessions, does not mean the legislature is forever bound to
    use that exact language each and every time it intends for a
    statute to cover such repossessions.                      That logic unduly hampers
    the   legislature's         freedom      to   use     different        but      overlapping
    language        to    accomplish     valid    policy      distinctions.              Distinct
    scopes can harmoniously overlap without any conflict.                                As such,
    the   legislature's         chosen     phrasing      in    a    different,       apparently
    overlapping——but non-conflicting——scope provision has no bearing
    on whether "proceeding" in this scope provision should carry its
    common,     ordinary,       and    accepted       meaning.        In   sum,      I   find   no
    evidence of a conflicting "manifest [legislative] intent" in the
    statutory        context    that       Wis.   Stat.       § 990.01(1)          requires     to
    justify     a       departure   from    the   common,       ordinary,          and   accepted
    meaning of "proceeding."
    ¶49       Beyond lacking contextual support, the "something like
    litigation" limitation produces two results at odds with the
    Wisconsin Consumer Act's textually expressed purposes.                                 First,
    it sets a trap for an unwary customer subjected to a creditor's
    unconscionable conduct.              A savvy customer who within 15 days of
    the notice makes a written demand that a creditor instead file a
    replevin action, see Wis. Stat. § 425.206(1)(d), preserves her
    unconscionability defense.                But an unwary customer who misses
    that tight demand deadline would lose even a meritorious claim
    against         a      creditor's       unconscionable           conduct——giving            an
    unconscionable creditor a free pass.                      Second, an interpretation
    narrower than the common, ordinary, and accepted meaning renders
    8
    No.     2019AP1365.jjk
    the unconscionability defense a nullity in situations where, as
    alleged here, a creditor's unconscionable conduct first occurs
    during or after the actual repossession, well beyond the 15-day
    demand deadline.             Even a savvy customer, who simply preferred
    the   efficiency        of     the       non-judicial      route,     would        suddenly      be
    without     recourse         for     a    creditor's      post-repossession             conduct,
    despite the unconscionability provision applying to "any conduct
    directed against the customer."                         See Wis. Stat. § 425.107(1)
    (emphasis added).             Both results conflict with the legislature's
    textually expressed directive that we "liberally construe[] and
    appl[y]" the Act "to promote" the "protect[ion of] customers
    against unfair, deceptive, false, misleading and unconscionable
    practices by merchants."                  Wis. Stat. § 421.102(1), (2)(b).
    ¶50    At     bottom,          "proceeding"        should      carry        its    common,
    ordinary, and accepted meaning in Wis. Stat. § 425.102.                                       The
    legislature and our case law require it to because nothing in
    the   surrounding            context        justifies         a    departure          from   that
    interpretation.                And,       importantly,            applying       the     common,
    ordinary,     and       accepted          meaning      here       offers     the      additional
    benefit of satisfying the "cardinal rule" that                                   we    "favor an
    interpretation          that       will     fulfill       the      [textually         expressed]
    purpose of the statute over an interpretation that defeats the
    manifest objective of the act."                       See, e.g., State v. Davis, 
    2001 WI 136
    , ¶13, 
    248 Wis. 2d 986
    , 
    637 N.W.2d 62
    .
    C
    ¶51    Applying the common, ordinary, and accepted meaning of
    "proceeding,"       I    conclude          that   "other      proceedings"            includes   a
    9
    No.    2019AP1365.jjk
    non-judicial            repossession.             A    non-judicial          repossession             is    a
    legally prescribed process for enforcing a legal right.                                                The
    statute       prescribes          the      initiating           notice,          the    15-day        wait
    period, and the prohibitions against both "breach[ing] of the
    peace"    and          entering       "a   dwelling         used      by    the    customer       as        a
    residence."             Wis. Stat. § 425.206(1)(d)-(2).                            It matters not
    that    the    legislature            made    a       policy     decision         to    cut     out    the
    expense and time of litigation.                            Nothing in that policy choice
    indicates          a    simultaneous         desire        to    foreclose         a    customer           in
    Duncan's       position          from      even       requesting       judicial         scrutiny           of
    unconscionable              creditor       conduct.          Quite         the    opposite.            The
    legislature directs us to "liberally construe[] and appl[y]" the
    entire    Act          to    "protect      customers         against . . . unconscionable
    practices by merchants."                     See Wis. Stat. § 421.102(1), (2)(b).
    Put simply, the statutorily prescribed non-judicial repossession
    process       to       enforce    a     creditor's         right      to    collateral          plainly
    constitutes            an    "other     proceeding[]            brought      by    a     creditor          to
    enforce rights arising from [a] consumer credit transaction[]"
    under Wis. Stat. § 425.102.
    ¶52     Before          concluding             that       Duncan          can     bring         her
    unconscionability claim here, I address one last wrinkle.                                                  At
    common law, unconscionability claims arose defensively.                                         That is
    precisely      the          posture     Duncan        is   in    here,      albeit       not     in    the
    traditional sense.               Duncan raises unconscionability as a defense
    to Defendants enforcing their right to repossess her car.                                              Had
    that repossession commenced via a replevin action, Defendants
    would     have          filed      a       complaint            and    Duncan           would     raise
    10
    No.      2019AP1365.jjk
    unconscionability in her answer or some post-judgment filing if
    the     unconscionable     conduct     occurred        during        or    after     the
    repossession.      But a non-judicial repossession dispenses with
    these     traditional    pleadings.          Therefore,       Duncan       can     raise
    unconscionability only in her own complaint.                         That is of no
    moment because when it comes to pleadings, this court considers
    not their form or title but their substance.                     See, e.g., Wis.
    Pub. Serv. Corp. v. Arby Const., Inc., 
    2012 WI 87
    , ¶37, 
    342 Wis. 2d 544
    ,    
    818 N.W.2d 863
        (observing       that    this       court    looks
    "beyond     'hypertechnical'"        labels     to     the    pleading's          actual
    "substance").     Accordingly, Duncan may raise unconscionability
    even under a pleading technically labeled "complaint" because
    its substance remains a defense to a creditor's non-judicial
    repossession.
    II
    ¶53   I    conclude       that          Duncan         could        raise       an
    unconscionability         defense       to       Defendants'              non-judicial
    repossession.     Here, however, her allegations do not as a matter
    11
    No.   2019AP1365.jjk
    of law rise to the level of unconscionable.3   Therefore, I concur
    in the court's ultimate mandate and join all but ¶29 and ¶¶31–34
    of the majority/lead opinion.
    3 The court decides unconscionability claims "as a matter of
    law." Wis. Stat. § 425.107(1). Duncan alleges that in addition
    to unlawfully entering her "dwelling," Defendants engaged in
    unconscionable behavior by obfuscating and misleading her as to
    the cost to redeem her car; charging her nearly one-sixth of the
    car's original value to redeem it; providing her limited time to
    pay the redemption fee; vaguely referencing the possibility of
    additional fees; denying Duncan an opportunity to inspect the
    car's post-repossession condition before redeeming it; and
    communicating with Duncan in a manner that was "rude and
    aggressive," so much so that Duncan eventually contacted the
    police. Accepting these statement as true and upon considering
    the factors listed in § 425.107(3), I conclude that the
    Defendants' conduct, while very troubling, did not rise to the
    level of unconscionable as a matter of law. Therefore, I agree
    that on remand the circuit court need not address Duncan's
    unconscionability claim.
    12
    No.    2019AP1365.pdr
    ¶54          PATIENCE    DRAKE    ROGGENSACK,          J.        (dissenting).         The
    court of appeals defined "dwelling," as employed in Wis. Stat.
    § 425.206(2)(b), by choosing an administrative rule definition
    that by the definition's explicit terms applies only to Wis.
    Stat.    § 422.419(1)(a).              In       so   doing,      the    court    of   appeals
    avoided       a    plain-meaning       analysis        of   § 425.206(2)(b)           and   the
    rules    of       statutory    interpretation          that      we    have     repeated    and
    repeated in countless cases since 2004.
    ¶55          The majority opinion follows the errant lead of the
    court of appeals.1            Instead of interpreting "dwelling" within the
    structure of the statute in which it appears, e.g., "used by the
    customer as a residence," and instead of relying on Danelle
    Duncan's own statements that she never lived or resided in the
    apartment         building's       garage,       the   majority        opinion     ignores    a
    plain-meaning analysis of Wis. Stat. § 425.206(2)(b).                                 Rather,
    it patches together a hodgepodge of theories in order to affirm
    the court of appeals.              Because I conclude that the plain meaning
    of § 425.206(2)(b) does not apply to the apartment building's
    garage, which Duncan shared with many others and has said in two
    court proceedings that she has never lived or resided in, I
    would    reverse       the    court        of   appeals     and       affirm    the   summary
    judgment          granted     by     the        circuit     court.             Therefore,     I
    respectfully dissent from the majority opinion.
    I.    BACKGROUND
    ¶56          Duncan purchased a vehicle that she financed with an
    installment sales contract with the dealership.                               The dealership
    1   Majority op., ¶¶14-16.
    1
    No.    2019AP1365.pdr
    assigned     the    contract    to    Wells          Fargo,    and     Wells        Fargo    then
    became the lien holder for Duncan's vehicle.
    ¶57   Duncan    defaulted      on     her       loan,    and     on        February   26,
    2015, Wells Fargo gave her notice of the right to cure the
    default by paying $887.15.            Duncan did not exercise her right to
    cure the default.          On July 30, 2015, Wells Fargo gave Duncan a
    second notice of right to cure, this time by paying $1,907.76.
    Again, Duncan did not cure the default.                        Wells Fargo sent her a
    third notice of right to cure by paying $1,372.70.                                 Once again,
    Duncan did not cure the default.
    ¶58   Therefore,      pursuant      to        Wis.     Stat.     § 425.205(1g)(a),
    Wells Fargo gave notice to Duncan that it intended to repossess
    her vehicle.        The notice told Duncan that she had the right to
    demand   that      Wells   Fargo     proceed         through       a   court        action   for
    replevin, and that if she did so, Wells Fargo would not proceed
    with   repossession        until     after       a    court     judgment          was   issued.
    Duncan made no response to the statutory notice of intent to
    repossess that Wells Fargo had provided.
    ¶59 Wells Fargo then retained Greg Strandlie's company,
    Asset Recovery Specialists ("ARS"), to proceed with non-judicial
    repossession of the vehicle.                 Duncan lived in a large, multi-
    story apartment building, where she rented an apartment and also
    separately rented a space in the apartment building's garage
    that was located under the building.
    ¶60 On      January     27,    2016,          ARS    went       to     the     apartment
    building where Duncan lived to locate the vehicle.                                   ARS found
    Duncan's vehicle in the large multi-vehicle garage under the
    2
    No.    2019AP1365.pdr
    apartment building.               There was no sign at the entrance of the
    garage indicating that access was restricted, and the vehicle
    entry door was open when ARS arrived.2                            A maintenance man was
    present during the process of repossessing the vehicle, and he
    never       spoke    with        ARS     personnel        or     raised   any     objection.
    Accordingly, ARS towed Duncan's vehicle out of the apartment
    building's garage.            The garage door remained open when ARS left.
    ¶61 On       February       3,    2016,     Duncan       contacted      the   City    of
    Madison's West Police District, saying that she wanted to have
    criminal         charges    filed       against     the    repossession         company   that
    took       her   car.       She    "felt    her     underground        apartment      parking
    garage       was    part    of    her    dwelling."            Upon   investigation,         the
    officer visually verified that there were no signs or postings
    indicating "no trespassing" at the apartment building's garage
    and that a maintenance man saw the repossession from the open
    garage on January 27, 2016.
    ¶62 After          checking      with     the     city    attorney's       office     in
    Madison, where the officer was told that no Madison Ordinance
    applied to ARS's entry into the apartment building's garage, the
    criminal investigation that Duncan requested was closed.
    ¶63 Duncan then brought suit in the federal court for the
    Western District of Wisconsin against ARS, Greg Strandlie and
    There is a photo of a sign at the front of the building
    2
    that said "Resident Parking Only Unauthorized Violators Will Be
    Towed at Vehicle Owner or Operator's Expense." The record does
    not disclose the purpose of that sign, but it is likely that it
    applied to the out-of-doors parking that tenants had available
    too. The photo of the car door at the rear of the building, has
    no sign of any type.
    3
    No.   2019AP1365.pdr
    Wells Fargo.              As part of its proceedings, the district court
    found there "are no living quarters, places to sleep, cook, eat,
    watch     television,         use   a   restroom     or     bathe    or     shower     in   the
    garage area, [and that] Duncan admits that she has never lived
    or   resided         in    the    garage."3        The    court     made    various     other
    findings relative to her federal claim and then granted the
    defendants' motion for summary judgment in part.4                               It dismissed
    her federal claim and any portion of her state claims against
    Wells Fargo that was based on alleged unlawful retention of
    Duncan's personal property.5
    ¶64 Duncan then filed suit in Dane County Circuit Court.6
    The circuit court found that Duncan did not dispute the facts as
    found by Judge Conley in district court, but that the "real"
    issue was a question of law.7                      The circuit court focused its
    efforts         on    whether        ARS   complied         with      the       Wis.    Stat.
    § 425.206(2)(b)              directive     that      in      taking        possession        of
    collateral a merchant may not "[e]nter a dwelling used by the
    customer as a residence except at the voluntary request of a
    customer."                After   noting      that   ch.     425     does       not    define
    "dwelling,"          the    court   recognized       that    "dwelling"         has    various
    3Duncan v. Asset Recovery Specialists, Inc., No. 16-cv-530,
    
    2017 WL 2870520
    , at *3 (W.D. July 5, 2017), aff'd, 
    907 F.3d 1016
    (7th Cir. 2018).
    4   
    Id., at *7
    .
    5   
    Id. 6
       The Honorable Stephen E. Ehlke presided.
    7Duncan v. Asset Recovery Specialists, Inc., No. 17CV1704,
    at 3 (op. issued June 19, 2019).
    4
    No.   2019AP1365.pdr
    statutory definitions.8             For example, the circuit court noted
    that Wis. Stat. § 101.71 defines dwelling as:
    [A]ny building that contains one or more dwelling
    units. "Dwelling unit" means a structure or that part
    of a structure which is used or intended to be used as
    a home, residence or sleeping place by one person or
    by two or more persons maintaining a common household
    to the exclusion of all others.[9]
    The court also considered part of the criminal code, Wis. Stat.
    § 943.13, "Trespass to Land," that defines "dwelling unit" as "a
    structure or that part of a structure which is used or intended
    to be used as a home, residence or sleeping place by one person
    or by two or more persons maintaining a common household to the
    exclusion of all others."10
    ¶65 The circuit court then found that "it is undisputed
    that Ms. Duncan did not have a right to exclude others from her
    apartment building's garage.                Rather, the garage has over 50
    parking spaces for use by the building's tenants with no tenant
    having a right to exclude any other tenant or person from the
    area.        This is in contrast to, for example, single-family homes
    where owners do have exclusive control over their garage."11                      The
    circuit court further found that the "parking garage was remote
    and   on     a    different   floor    than     her   apartment   [and    that]   the
    garage offers no use that is primarily or intimately tied to the
    use     of       her   apartment,     for     example,    sleeping,      eating    or
    8    Id. at 8.
    9    Id. at 9.
    10   Id. at 9-10.
    11   Id. at 10-11.
    5
    No.    2019AP1365.pdr
    conducting her private life."12          The circuit court concluded that
    the     apartment     building's      garage    did   not     come        within   the
    statutory     term,     "dwelling,"     in     Wis.   Stat.       § 425.206(2)(b).
    Accordingly, it granted defendants' motion for summary judgment,
    and dismissed the amended complaint.13
    ¶66 Duncan appealed, and the court of appeals reversed.
    The court of appeals acknowledged that "dwelling" is not defined
    in the statutory text of the Wisconsin Consumer Act of which
    Wis. Stat. § 425.206(2)(b) is a part.14                 The court of appeals
    also concluded that Wis. Stat. § 422.419(1)(a), which precludes
    certain covenants in consumer agreements, was not at issue here.
    However, the court of appeals nevertheless concluded that the
    garage in Duncan's apartment building was part of a dwelling she
    used as a residence based on Wis. Admin. Code § DFI-WCA 1.392
    (July      2007).          It   provides,        "For       the         purposes    of
    s. 422.419(1)(a), Stats., the term 'dwelling' shall include, any
    garage, shed, barn or other building on the premises whether
    attached or unattached."
    II.    DISCUSSION
    A.   Standard of Review
    ¶67 This matter involves a review of summary judgment.                      We
    independently review a grant or denial of summary judgment as a
    question of law.        Applegate-Bader Farm, LLC v. DOR, 
    2021 WI 26
    ,
    12   
    Id. at 14
    .
    13   
    Id. at 14-15
    .
    Duncan v. Asset Recovery Specialists, Inc., 
    2020 WI App 14
    54, ¶22, 
    393 Wis. 2d 814
    , 
    948 N.W.2d 419
    .
    6
    No.    2019AP1365.pdr
    ¶15, 
    396 Wis. 2d 69
    , 
    955 N.W.2d 793
     (citing Sands v. Menard,
    
    2017 WI 110
    , ¶28, 
    379 Wis. 2d 1
    , 
    904 N.W.2d 789
    ).
    ¶68 In       order   to    evaluate         the    summary      judgment       decision
    made by the circuit court, we independently interpret and apply
    Wis. Stat. § 425.206(2)(b).                In so doing, we determine whether
    Duncan's    vehicle      was    lawfully      repossessed          from      the    apartment
    building's     garage.          As    we     evaluate      the       court    of     appeals'
    decision, we also interpret and assess the applicability of Wis.
    Stat. § 422.419 and Wis. Admin. Code § DFI-WCA 1.392 relative to
    whether ARS's repossession violated § 425.206(2)(b).
    ¶69 Statutory            interpretation            and     application          present
    questions     of    law    for       our     independent         review.            Wisconsin
    Legislature    v.    Palm,      
    2020 WI 42
    ,       ¶14,   
    391 Wis. 2d 497
    ,   
    942 N.W.2d 900
     (citing Milwaukee Police Ass'n v. City of Milwaukee,
    
    2018 WI 86
    , ¶17, 
    383 Wis. 2d 247
    , 
    914 N.W.2d 597
    ).                            Furthermore,
    statutory interpretations grounded in undisputed material facts
    provide questions of law for our independent review.                               Westmas v.
    Creekside Tree Serv., Inc., 
    2018 WI 12
    , ¶17, 
    379 Wis. 2d 471
    ,
    
    907 N.W.2d 68
    .          We     are     assisted        in      our     independent
    interpretation by decisions of the district court, the circuit
    court and the court of appeals.                     Marder v. Bd. of Regents of
    Univ. of Wis. Sys., 
    2005 WI 159
    , ¶19, 
    286 Wis. 2d 252
    , 
    706 N.W.2d 110
    .
    ¶70 In the matter before us, we also interpret provisions
    of Wisconsin's Administrative Code independently, as questions
    of law.     Orion Flight Servs., Inc. v. Basler Flight Serv., 
    2006 WI 51
    , ¶18, 
    290 Wis. 2d 421
    , 
    714 N.W.2d 130
    .
    7
    No.    2019AP1365.pdr
    B.    Statutory Interpretation
    1.    General principles
    ¶71 Statutory               interpretation              always    begins        with     reading
    the words the legislature chose to enact in order to apply them
    and give the statute its full effect.                                  Townsend v. ChartSwap,
    LLC,    
    2021 WI 86
    ,    ¶12,          __    Wis.    2d     __,    __   N.W.2d       __,    
    2021 WL 5538667
     (citing State ex rel. Kalal v. Cir. Ct. for Dane
    Cnty.,      
    2004 WI 58
    ,        ¶44,      
    271 Wis. 2d 633
    ,   
    681 N.W.2d 110
    ).
    Statutory words are given their "'common, ordinary, and accepted
    meaning,     except      that        technical           or    specially-defined              words    or
    phrases      are    given          their          technical       or     special        definitional
    meaning.'"         
    Id.
        (quoting Kalal, 
    271 Wis. 2d 633
    ,                               ¶45); Wis.
    Stat. § 990.01(1).15
    ¶72 Context            also       is       important       to    determining        statutory
    meaning,     as    is    "'the          structure         of     the    statute     in    which       the
    operative      language        appears.'"                 Id.,    ¶13    (quoting        Kalal,       
    271 Wis. 2d 633
    , ¶46).             If the statute's meaning is plain we usually
    stop our inquiry.             However, as we determine a statute's meaning,
    we   assess    whether         the       statute         is     ambiguous.          A    statute      is
    ambiguous if it is capable of being understood by reasonably
    well-informed       persons             in    two    or       more     senses.          Voces    De    La
    Frontera, Inc. v. Clarke, 
    2017 WI 16
    , ¶15, 
    373 Wis. 2d 348
    , 
    891 N.W.2d 803
    .        Generally, we do not consult secondary sources such
    Wisconsin
    15           Stat.   § 990.01    provides   in   relevant
    part: "(1) General rule. All words and phrases shall be
    construed according to common and approved usage; but technical
    words and phrases and others that have a peculiar meaning in the
    law shall be construed according to such meaning."
    8
    No.    2019AP1365.pdr
    as legislative history unless the language of the statute is
    ambiguous.    Id.
    2.    Wisconsin Stat. 425.206(2)(b)
    ¶73     The     initial      focus   of    my   inquiry     is     Wis.      Stat.
    § 425.206(2)(b)        because     the   terms,     "dwelling     used      by    the
    customer     as   a        residence,"   are   central    to     this      dispute.
    "Dwelling" is not defined in ch. 425.               It also is not defined in
    the general definitional section, Wis. Stat. § 421.301, which
    would then apply to § 425.206.
    ¶74     However "dwelling" is defined in many other places in
    Wisconsin     statutes,          some    of      the   definitions            contain
    similarities.       See, e.g., Wis. Stat. § 943.14(1),16 which defines
    "dwelling" as "a structure or part of a structure that is used
    or intended to be used as a home or residence by one or more
    persons to the exclusion of all others."                      (Emphasis added.)
    Wisconsin     Stat.         § 943.13(1e)(ar)17      similarly         states      that
    "'Dwelling unit' means a structure or that part of a structure
    which is used or intended to be used as a home, residence or
    sleeping place by one person or by 2 or more persons maintaining
    a common household, to the exclusion of all others."                      (Emphasis
    added.)
    ¶75     Wisconsin Stat.         § 75.195(1)(a)18 defines "[d]welling"
    as "any building that contains one or 2 dwelling units and any
    16    Criminal trespass to dwellings, Wis. Stat. § 943.14.
    17    Trespass to land, Wis. Stat. § 943.13.
    18 Extended time for beginning tax foreclosure, Wis. Stat.
    § 75.195.
    9
    No.   2019AP1365.pdr
    land included with that building in the same entry on the tax
    roll."           With      subsec.       (1)(b)     further      providing       detail       that
    "'[d]welling unit' means a structure or that part of a structure
    used as a home, residence or sleeping place by one person or by
    2   or        more    persons         maintaining       a    common    household,        to    the
    exclusion of all others."                     (Emphasis added.)            Wisconsin Stat.
    § 101.61(1)19 similarly defines dwelling:                         "'Dwelling' means any
    building that contains one or 2 dwelling units.                            'Dwelling unit'
    means a structure or that part of a structure which is used or
    intended to be used as a home, residence or sleeping place by
    one   person          or    by    2    or    more      persons   maintaining        a    common
    household, to the exclusion of all others."                              (Emphasis added.)
    Wisconsin               Stat.            § 101.71(2)20                defines           dwelling
    similarly:           "'Dwelling' means any building that contains one or
    more dwelling units.                  'Dwelling unit' means a structure or that
    part of a structure which is used or intended to be used as a
    home, residence or sleeping place by one person or by 2 or more
    persons maintaining a common household, to the exclusion of all
    others."         (Emphasis added.)
    ¶76     Wisconsin Stat. § 425.206 appears in Subchapter II of
    ch.      425,        Enforcement        of   Security        Interests     in    Collateral.
    Section 425.206 applies to the non-judicial enforcement of lien
    rights.          I    begin      by    reviewing       the   term,     "dwelling,"       in    the
    structure of § 425.206 in which "dwelling" appears.                              It provides
    in relevant part:
    19   Definitions for ch. 101, Wis. Stat. § 101.61.
    20   Definitions for ch. 101 subchapter, Wis. Stat. § 101.71.
    10
    No.    2019AP1365.pdr
    (2) In taking possession of collateral or leased
    goods, no merchant may do any of the following:
    (a) Commit a breach of the peace.
    (b) Enter a dwelling used by the customer as a
    residence except at the voluntary request of a
    customer.
    § 425.206(2).       Although, "dwelling" is not defined in regard to
    portions of statutes that set out provisions that relate to
    Wisconsin consumer transactions, I note that findings of the
    earlier trial courts who considered this dispute provide the
    factual context in which we interpret "dwelling," as that term
    appears in § 425.206(2)(b).
    ¶77     For     example,     the     circuit     court      found     that     the
    apartment building's garage contained spaces for more than 50
    cars, with no tenant having a right to exclude others, which the
    circuit court also found was in contrast to single-family homes
    where there is a right to exclusive control over the garage.
    Duncan agreed that she did not have the right to exclude others
    from the apartment building's garage.                Therefore, she could not
    bring suit for criminal trespass to dwellings, pursuant to Wis.
    Stat. § 943.14 or for trespass to land pursuant to Wis. Stat.
    § 943.13,    which    she      tried    to    do   before     filing    in   federal
    district court.
    ¶78     It is undisputed that Duncan does not sleep in the
    garage.     The district court found that there "are no living
    quarters, places to sleep, cook, eat, watch television, use a
    restroom    or    bathe   or   shower    in    the   garage    area,     [and    that]
    11
    No.    2019AP1365.pdr
    Duncan      admits   that     she      has    never      lived    or    resided        in   the
    garage."21
    ¶79 In addition, the "dwelling" identified in Wis. Stat.
    § 425.206(2)(b) is at least partially defined by the structure
    of § 425.206(2)(b), which qualifies the "dwelling" as one "used
    by the customer as a residence."                   That is, "dwelling" is limited
    by the use to which the customer puts the dwelling.                                    Stated
    otherwise, the customer must use the "dwelling" referenced in
    § 425.206(2)(b) as a residence in order to come within the plain
    meaning of § 425.206(2)(b).
    ¶80 Customer is an often utilized term.                         See, e.g., Wis.
    Stat.       § 421.301(9)     (addressing           a     "[c]onsumer          credit    sale"
    wherein a "customer" enters into such a transaction).                                  Duncan
    purchased the vehicle in a consumer credit sale; therefore, she
    is a "customer."
    ¶81 "Residence"           is   undefined,         but    it    has      a   commonly
    understood      meaning      as    the   place         where    one    actually     lives.22
    Here, "dwelling" must be the place used by the customer, Duncan,
    as a residence.       Therefore, in order to fit within the structure
    of Wis. Stat. § 425.206(2)(b), the apartment building's garage
    must     be   the    place    where          Duncan     actually       lives——where         she
    resides.       She has admitted that she never lived or resided in
    the apartment building's garage, and the district court and the
    21   Duncan, 
    2017 WL 2870520
    , at *3.
    Residence: "the place where one actually lives as
    22
    distinguished from his domicile or a place of temporary
    sojourn." Webster's New Collegiate Dictionary 984 (1974).
    12
    No.    2019AP1365.pdr
    circuit court both so found.                       Instead, she rented a parking
    space in a garage shared by other residents and maintained by a
    third-party      apartment       owner.         Therefore,       based     on     the    plain
    meaning     of    the       statute    that        the    legislature         enacted,        and
    undisputed       material        facts,     I      conclude      that      the    apartment
    building's       garage       where    Duncan         parked    her     car      is     not     a
    "dwelling" within the meaning of § 425.206(2)(b).
    3.     Wisconsin Stat. § 422.419(1)(a)
    ¶82 The majority opinion and the court of appeals brought
    Wis. Stat. § 422.419 into this controversy.                      It provides:
    (1) No   contract   evidencing    a   consumer                               credit
    transaction may contain any provision by which:
    (a) The merchant or other person acting on the
    merchant's behalf is given authority to enter the
    customer's dwelling or to commit any breach of the
    peace in the course of taking possession of collateral
    securing the transaction;
    (b) The customer waives any right of action
    against the merchant, or other person acting on the
    merchant's behalf, for any breach of the peace or
    other illegal act committed in the course of taking
    possession of such collateral; or
    (c) The customer executes a power of attorney or
    similar instrument appointing the merchant, or other
    person acting on the merchant's behalf, as the
    customer's agent in the taking of possession of such
    collateral.
    § 442.419(1).
    ¶83 It           is     undisputed     that         Wis.   Stat.      § 422.419          has
    absolutely       no        relevance   to       the      contract     by      which     Duncan
    purchased the vehicle.                 All parties agree that the consumer
    credit sales contract Duncan entered into was lawful in all
    respects.
    13
    No.    2019AP1365.pdr
    ¶84 Then why did the court of appeals and the majority
    opinion    bring         Wis.    Stat.       § 422.419(1)(a)           into    their     decision
    making?     It appears that they did so for two reasons:                                First, to
    avoid a plain-meaning statutory interpretation analysis, which
    we have directed be employed in countless decisions since Kalal
    was    issued       in   2004;        and    second,      to    insert    Wis.       Admin.    Code
    § DFI-WCA 1.392 into their discussions of "dwelling" and reach a
    result    that       would      not     occur      if    they    had   undertaken        a    plain
    meaning analysis of Wis. Stat. § 425.206(2)(b).
    ¶85 As I have explained above, a plain meaning analysis of
    Wis.     Stat.       § 425.206(2)(b)               unambiguously         demonstrates          that
    "dwelling" is restricted by the use to which Duncan put the
    apartment building's garage.                       She never resided or lived there.
    Furthermore, a common meaning of dwelling is a place where one
    sleeps     and      from     which          one    can      exclude     all    others.          The
    undisputed testimony shows that the apartment building's garage
    does     not        meet        the     restrictive             statutory          structure    of
    § 425.206(2)(b)            nor        does        it    meet     common       definitions        of
    "dwelling."
    ¶86 Let's look at Wis. Admin. Code § DFI-WCA 1.392.                                       It
    provides, "For the purposes of s. 422.419(1)(a), Stats., the
    term 'dwelling' shall include, any garage, shed, barn or other
    building       on    the     premises             whether      attached       or    unattached."
    (Emphasis added.)               Note that, in addition to expressly limiting
    the rule's application to Wis. Stat. § 422.419(1)(a), "dwelling"
    within Wis. Admin. Code § DFI-WCA 1.392 is not restricted by the
    manner in which a customer uses it, as "dwelling" is by the
    14
    No.   2019AP1365.pdr
    structure       of    Wis.   Stat.    § 425.206(2)(b).        Stated      otherwise,
    Duncan would not have to live or reside in the shed or barn to
    cause it to be a "dwelling" within Wis. Admin. Code § DFI-WCA
    1.392.
    ¶87 The court of appeals' decision23 avoids a plain-meaning
    interpretation of Wis. Stat. § 425.206(2)(b) to seek a different
    result than a plain-meaning interpretation will permit.                            The
    majority opinion's use of Wis. Admin. Code § DFI-WCA 1.392 is
    less direct than that of the court of appeals, but nevertheless
    it    employs    Wis.    Admin.      Code    § DFI-WCA   1.392     to    support   its
    analysis.24          Furthermore, the majority opinion's hodgepodge of
    definitions      totally      ignores       the   structure   of    § 425.206(2)(b)
    which limits "dwelling" according to how the customer uses that
    space.       Again, it appears the majority opinion did so to avoid
    the plain meaning of § 425.206(2)(b) and to obtain a result that
    the plain meaning of the words the legislature enacted will not
    permit.
    ¶88 Our        directives      on     statutory   interpretation        assist
    judges in keeping their personal policy preferences out of their
    decisions.       They provide certainty in the law based on the words
    the    legislature       chose       to    enact.     When    courts      avoid    our
    directives, they take away those protections and replace them
    with personal policy preferences that then drive decisions that
    follow.
    23   Duncan, 
    393 Wis. 2d 814
    , ¶¶27, 28.
    24   Majority op., ¶¶14-16.
    15
    No.    2019AP1365.pdr
    III.    CONCLUSION
    ¶89 The court of appeals defined "dwelling," as employed
    in   Wis.    Stat.   § 425.206(2)(b),            by    choosing     an   administrative
    rule definition that by the definition's explicit terms applies
    only to Wis. Stat. § 422.419(1)(a).                     In so doing, the court of
    appeals avoided a plain-meaning analysis of § 425.206(2)(b) and
    the rules of statutory interpretation that we have repeated and
    repeated in countless cases since 2004.
    ¶90 The majority opinion follows the errant lead of the
    court of appeals.25          Instead of interpreting "dwelling" within
    the structure of the statute in which it appears, e.g., "used by
    the customer as a residence," and instead of relying on Duncan's
    own statements that she never lived or resided in the apartment
    building's garage, the majority opinion ignores a plain-meaning
    analysis     of   Wis.     Stat.     § 425.206(2)(b).           Rather,      it   patches
    together a hodgepodge of theories in order to affirm the court
    of   appeals.        Because     I    conclude        that    the   plain    meaning   of
    § 425.206(2)(b)       does      not      apply    to    the    apartment     building's
    garage, which Duncan shared with many others and has said in two
    court proceedings that she has never lived or resided in, I
    would      reverse   the    court     of    appeals      and    affirm      the   summary
    judgment      granted      by      the     circuit       court.          Therefore,     I
    respectfully dissent from the majority opinion.
    ¶91 I am authorized to state that Chief Justice ANNETTE
    KINGSLAND ZIEGLER and Justice REBECCA GRASSL BRADLEY join this
    dissent.
    25   Majority op., ¶¶14-16.
    16
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