Lawyer Disciplinary Board v. Gregory H. Schillace, a Member of the West Virginia State Bar ( 2022 )


Menu:
  •           IN THE SUPREME COURT OF APPEALS OF WEST VIRGINIA
    September 2022 Term                   FILED
    ____________              November 17, 2022
    released at 3:00 p.m.
    EDYTHE NASH GAISER, CLERK
    No. 20-0233                SUPREME COURT OF APPEALS
    ____________                     OF WEST VIRGINIA
    LAWYER DISCIPLINARY BOARD,
    Petitioner
    v.
    GREGORY H. SCHILLACE, a member of the West Virginia State Bar,
    Respondent
    ________________________________________________________________________
    Lawyer Disciplinary Proceeding
    Nos. 18-03-093, 18-03-199, 18-03-261, 18-02-362, 18-03-556, 19-03-211, and 19-03-253
    LAW LICENSE SUSPENDED AND OTHER SANCTIONS IMPOSED
    ________________________________________________________________________
    Submitted: September 28, 2022
    Filed: November 17, 2022
    Rachael L. Fletcher Cipoletti, Esq.           Timothy J. Manchin, Esq.
    Chief Lawyer Disciplinary Counsel             Manchin Injury Law Group, P.L.L.C.
    Office of Lawyer Disciplinary Counsel         Fairmont, West Virginia
    Charleston, West Virginia                     Respondent’s Counsel
    Petitioner’s Counsel
    JUSTICE WALKER delivered the Opinion of the Court.
    JUSTICE WOOTON dissents and reserves the right to file a separate opinion.
    SYLLABUS BY THE COURT
    1.    “A de novo standard applies to a review of the adjudicatory record
    made before the [Hearing Panel Subcommittee of the Lawyer Disciplinary Board (“HPS”)]
    as to questions of law, questions of application of the law to the facts, and questions of
    appropriate sanctions; this Court gives respectful consideration to the [HPS’s]
    recommendations while ultimately exercising its own independent judgment. On the other
    hand, substantial deference is given to the [HPS’s] findings of fact, unless such findings
    are not supported by reliable, probative, and substantial evidence on the whole record.”
    Syllabus Point 1, LDB v. Cain, 
    245 W. Va. 693
    , 
    865 S.E.2d 95
     (2021) (quoting Syl. Pt. 3,
    Comm. on Legal Ethics v. McCorckle, 
    192 W. Va. 286
    , 
    452 S.E.2d 377
     (1994)).
    2.    “This Court is the final arbiter of legal ethics problems and must make
    the ultimate decisions about public reprimands, suspensions[,] or annulments of attorneys’
    licenses to practice law.” Syllabus Point 2, LDB v. Cain, 
    245 W. Va. 693
    , 
    865 S.E.2d 95
    (2021) (quoting Syl. Pt. 3, Comm. on Legal Ethics v. Blair, 
    174 W. Va. 494
    , 
    327 S.E.2d 671
     (1984)).
    3.    “Rule 3.16 of the West Virginia Rules of Lawyer Disciplinary
    Procedure enumerates factors to be considered in imposing sanctions and provides as
    follows: (1) whether the lawyer has violated a duty owed to a client, to the public, to the
    legal system or to the profession; (2) whether the lawyer acted intentionally, knowingly or
    i
    negligently; (3) the amount of the actual or potential injury caused by the lawyer’s
    misconduct; and (4) the existence of any aggravating or mitigating factors.” Syllabus Point
    4, Off. Law. Disc. Couns. v. Jordan, 
    204 W. Va. 495
    , 
    513 S.E.2d 722
     (1998).
    4.     “Aggravating factors in lawyer disciplinary proceedings are any
    considerations or factors that may justify an increase in the degree of discipline to be
    imposed.” Syllabus Point 4, LDB v. Scott, 
    213 W. Va. 209
    , 
    579 S.E.2d 550
     (2003).
    5.     “In deciding on the appropriate disciplinary action for ethical
    violations, this Court must consider not only what steps would appropriately punish the
    respondent attorney, but also whether the discipline imposed is adequate to serve as an
    effective deterrent to other members of the Bar and at the same time restore public
    confidence in the ethical standards of the legal profession.” Syllabus Point 3, Comm. on
    Legal Ethics v. Walker, 
    178 W. Va. 150
    , 
    358 S.E.2d 234
     (1987) (citing W. Va. R. Law.
    Disc. P. 3.16).
    ii
    WALKER, Justice:
    Over the course of several years, Gregory H. Schillace repeatedly agreed to
    represent clients but then abandoned his duties and responsibilities, leaving them with
    virtually no legal representation. His misconduct cost his former clients their legal rights,
    property, peace of mind, and trust in the legal system; he also contributed to public distrust
    of the legal profession. A hearing panel subcommittee of the Lawyer Disciplinary Board
    found that he committed fifty-three ethics violations but recommends we impose no active
    suspension of his law license. It reasoned that Respondent’s diagnosed mental impairment
    mitigates against harsher sanctions.
    We recognize how Respondent’s mental impairment affected his client
    representation, and we afford it due mitigating weight. We also commend his actions to
    address it, and we acknowledge his continued efforts toward mental health recovery. But
    his impairment does not insulate him from meaningful sanctions. We find that it mitigates
    his sanction to a two-year suspension, among other sanctions.           Without significant
    mitigation, Respondent’s misconduct would warrant more than a two-year suspension. 1
    I. FACTUAL AND PROCEDURAL BACKGROUND
    1
    See e.g. LDB v. Rossi, 
    234 W. Va. 675
    , 686, 
    769 S.E.2d 464
    , 475 (2015)
    (suspending a lawyer’s license for three years for, among other things, being “unresponsive
    to his clients in . . . six matters and caused them real injuries.”).
    1
    Respondent has practiced law in West Virginia since 1990. On March 16,
    2020, the Lawyer Disciplinary Board filed a seven-count Statement of Charges against
    him, alleging dozens of ethics violations. A subcommittee of the Board’s Hearing Panel
    (the Hearing Panel Subcommittee or HPS) conducted hearings on the charges on
    November 24, 2020, November 25, 2020, and March 2, 2021. Respondent, aggrieved
    clients, a circuit court judge who witnessed some of Respondent’s misconduct, and several
    mitigation witnesses testified at the hearings. The mitigation witnesses discussed, among
    other things, Respondent’s adjustment disorder and how it affected his client
    representation. Based on the evidence, the HPS made the following findings for each
    count. 2
    A.     Count I
    The HPS found that clients retained Respondent sometime in 2016 to
    represent them in a claim against their home contractor. Respondent never reduced the
    2
    After the HPS issued its report and recommended disposition to this Court, the
    Office of Disciplinary Counsel (ODC) filed an objection to the HPS’s recommended
    disposition. In response, Respondent consented to the recommended disposition, but he
    noted his objections to certain findings of facts and rule violations found. On appeal, he
    restates his objections but presents no argument explaining why we should disturb the
    HPS’s findings as to facts or rule violations. Instead, he presents, with no supporting
    arguments, the statement of facts and rule violations he claims the HPS should have
    adopted for each count. “The filing of any objection to the report of the Hearing Panel
    Subcommittee shall constitute commencement of proceedings . . . before the Supreme
    Court of Appeals[,]” but it does not carry a party’s burden of proving error below. See W.
    Va. R. Law. Disc. P. 3.13. In the absence of arguments by Respondent, we decline to
    disturb the HPS’s factual findings or the rule violations it found; clear and convincing
    evidence supports the findings.
    2
    scope or terms of his representation to writing. Respondent filed suit on the clients’ behalf
    on June 7, 2016. The contractor filed a counterclaim, but Respondent never responded to
    it or informed the clients of it. As the case proceeded, Respondent failed to communicate
    with them about the case. By the close of discovery, Respondent had failed to answer
    interrogatories, so the circuit court ordered that he file the discovery responses by July 21,
    2017. Respondent filed the responses ten days late, on July 31, 2017. When opposing
    counsel moved for sanctions, Respondent did not respond, and the court ordered
    Respondent to pay attorney fees as a sanction. On November 30, 2017, opposing counsel
    moved for sanctions again, citing Respondent’s systematic failure to obey the court’s
    orders or the discovery rules. This time, opposing counsel requested that the court dismiss
    the clients’ claims due to Respondent’s pattern of misconduct.            Respondent never
    responded to the motion. The circuit court dismissed the clients’ claims with prejudice but
    allowed the opposing party’s counterclaim to proceed.
    Respondent did not inform his clients that the court dismissed their claims
    and continued to withhold information about the counterclaim—despite the clients’
    extensive efforts to get status updates on their case. By January 31, 2018, Respondent still
    had not responded to the counterclaim. The defense moved for a default judgment, and the
    circuit court granted it on March 1, 2018. Shortly before the damages trial for the default
    judgment, Respondent informed the clients of the counterclaim and that the circuit court
    dismissed their claims. The clients retained new counsel and settled the counterclaim for
    3
    $20,000 before trial. Respondent’s professional malpractice insurance carrier eventually
    made the clients financially whole by settling a malpractice lawsuit.
    Based on these findings, the HPS found that Respondent violated Rules 1.1,
    1.2(a), 1.3, 1.4, 1.5(b), 1.5(c), 3.2, 3.4, 8.4(c), and 8.4(d) of the West Virginia Rules of
    Professional Conduct.
    B.     Count II
    The HPS found that a client retained Respondent sometime around January
    2017 to represent her in a suit against her former employer, which her previous attorney
    filed on October 26, 2015. After the client and Respondent entered into a contingency fee
    agreement, Respondent failed to communicate with the client or respond to her requests
    for status updates on her case. On December 8, 2017, the client learned that opposing
    counsel filed a motion to dismiss for Respondent’s failure to prosecute. She attempted to
    contact Respondent about the motion, but he never responded. After Respondent failed to
    respond when the court ordered him to do so, the court dismissed the client’s lawsuit.
    Respondent baselessly assured the client that the circuit court would reinstate the case, but
    he made no effort toward reinstatement.
    The client then filed an ethics complaint against Respondent, which
    Respondent initially ignored. When he responded to the ODC’s second demand for a
    4
    response, he denied any ethics violations and said he would have the case reinstated. In
    response, the client reiterated to the ODC that Respondent made no effort to reinstate the
    case and had done nothing in the seven months following the dismissal.
    Based on these findings, the HPS found that Respondent violated Rules 1.1,
    1.2(a),1.3, 1.4, 3.2, 3.4, 8.4(c), and 8.4(d) of the West Virginia Rules of Professional
    Conduct.
    C.     Count III
    The HPS found that a client retained Respondent to represent him in a
    divorce action. After the family court entered a final order in the case on December 21,
    2016, Respondent appealed it to the circuit court. The family court then scheduled a May
    1, 2017 hearing on a contempt motion filed against the client for allegedly violating the
    family court’s order. At the hearing, Respondent argued that the family court lacked
    jurisdiction while the case was pending in the circuit court. The family court continued the
    hearing to May 2. On May 1, the circuit court stayed proceedings in the family court. So,
    Respondent did not attend the continued May 2 hearing.
    After the parties settled the underlying case, the family court issued an order
    to show cause against Respondent for his failure to appear at the May 2 hearing.
    Respondent filed a complaint for declaratory relief and petition for writ of prohibition in
    5
    the circuit court against the family court judge related to the order to show cause, but
    Respondent failed to serve the family court judge with the complaint. So, the circuit court
    continued a hearing for the case and ordered Respondent to serve the family court judge
    before the next hearing. The circuit court also ordered Respondent to prepare an order
    reflecting its directives. The family court judge filed a motion to dismiss the petition for
    writ of prohibition. Respondent failed to appear for a hearing on that motion. Respondent
    also failed to serve the family court judge or prepare the order. So, the circuit court
    imposed a monetary sanction on Respondent, halted proceedings in the client’s case until
    Respondent paid the sanction, and filed an ethics complaint against him.
    The ODC sent Respondent the ethics complaint and demanded a response
    within twenty days, but Respondent failed to respond to the ODC by the initial deadline.
    When he responded late, he assured the ODC that he would pay the monetary sanctions so
    that the circuit court would allow the client’s case to proceed. But the circuit court provided
    the ODC with a transcript of a later hearing where Respondent admitted he had not paid
    the sanction and refused to do so. After Respondent refused to pay the sanction, the circuit
    court reduced it to a civil judgment. Respondent appealed the sanction to this Court. We
    reversed, in part, finding that the circuit court abused its discretion by issuing the contempt
    6
    sanction without a jury trial. 3 The HPS found insufficient evidence to find any ethics
    violations related to this count because of this Court’s decision to invalidate the sanction.
    D.     Count IV
    The HPS found that a client retained Respondent to defend her in a contract
    dispute related to an equipment purchase for her business. The equipment supplier sued
    her sometime around May 2, 2014, for an alleged failure to pay. She requested that
    Respondent file a counterclaim alleging breach of contract for the supplier’s alleged failure
    to tender the goods in working condition. But Respondent never asserted the counterclaim.
    After the circuit court set the case for trial, Respondent never served discovery requests or
    took depositions. And Respondent never filed any pretrial motions, exhibits, or jury
    instructions, and he missed a February 10, 2017, docket call for the case.
    Before trial, the plaintiff presented a settlement offer to Respondent, but
    Respondent failed to communicate it to his client before it expired. At trial, the circuit
    court sanctioned Respondent for his discovery misconduct by excluding the client’s
    testimony.     And the client learned at the trial that Respondent failed to assert the
    counterclaim. The jury awarded $31,500 to the plaintiffs. Even though Respondent
    promised the client that he would appeal, he never did. The client filed an ethics complaint,
    and Respondent failed to respond to the ODC’s first request for a response. The client filed
    3
    Rector v. Ross, 
    245 W. Va. 352
    , 360, 
    859 S.E.2d 295
    , 303 (2021).
    7
    a legal malpractice claim against Respondent. She testified below that Respondent never
    apologized to her for his misconduct.
    Based on these findings, the HPS found that Respondent violated Rules 1.1,
    1.2(a), 1.3, 1.4, 3.2, 3.4, 3.4(d), 8.4(c), and 8.4(d) of the West Virginia Rules of
    Professional Conduct.
    E.     Count V
    The HPS found that clients retained Respondent to represent them in an
    August 15, 2016, partition lawsuit related to jointly inherited property. Respondent’s
    associate attorney attended a December 12, 2016 status conference on his behalf. At the
    conference, the circuit court emphasized that Respondent failed to respond to the lawsuit
    or participate in discovery. On December 27, 2016, the circuit court entered an order
    directing Respondent to respond to the lawsuit within 20 days. Respondent did not, and
    on January 23, 2017, the plaintiffs filed a Motion to Appoint Commissioners and Adopt
    Factual Matters for the partition action. Respondent never responded to the motion, and
    the circuit court granted it.
    The circuit court ordered that the partition commissioners ignore any
    evidence on the clients’ behalf because Respondent abandoned the case.               The
    commissioners issued recommended findings, leaving the clients with an undesirable
    8
    portion of the property. Respondent did not provide a copy to the clients, and he withheld
    the adverse ruling from them. On July 23, 2018, the circuit court adopted the recommended
    findings. The clients only learned of the adverse rulings when they tried to pay property
    taxes to an opposing party who informed them that the circuit court ruled on the case. The
    clients demanded an explanation from Respondent who assured them he would “look at
    it.” The clients also demanded their client file, but Respondent withheld it.
    The clients filed an ethics complaint and hired counsel to recover the client
    file, but Respondent still withheld it. Respondent ignored the ODC’s first request for a
    response. He answered the ODC’s second request and claimed he acted ethically in the
    matter. Respondent’s malpractice insurance carrier settled a malpractice suit, arguably
    making the clients financially whole. But the clients testified that the settlement proceeds
    failed to provide them with sufficient redress because they still lacked access to their
    beloved family property.
    Based on these findings, the HPS found that Respondent violated Rules 1.1,
    1.2(a), 1.3, 1.4, 1.16(d), 1.5, 1.15(d), 1.16(d), 3.2, 3.4, 8.4 (c), and 8.4 (d) of the West
    Virginia Rules of Professional Conduct.
    F.     Count VI
    9
    The HPS found that a client retained Respondent in September 2018 to
    represent her in a real estate suit against an adjoining property owner. The client paid
    Respondent a $3,500 retainer, but Respondent never reduced the fee agreement to writing.
    He assured the client that he would file suit, but he then ignored the client’s
    communications over the next several months.
    On April 12, 2019, the client contacted the circuit court clerk’s office and
    learned that Respondent never filed the complaint. On April 17, 2019, the client mailed
    Respondent a letter terminating his representation and requesting a retainer refund and her
    client file. Respondent met with the client four days after receiving her termination letter.
    To the client’s dismay, he conducted an intake with her like he had at their initial meeting.
    The client informed Respondent that she had no more money to replenish her retainer.
    Respondent convinced her that he would file the suit and represent her under a contingency
    fee agreement. He also assured her that he would file suit by April 29, 2019, but he did
    not. He later promised that he would file it by May 6, 2019, and the client tried to contact
    him to confirm that he had, but he ignored her. The client went to the clerk’s office on
    May 10, 2019, where she learned that Respondent still had not filed the complaint. The
    client again requested a refund of her retainer and her client file, but Respondent returned
    neither.
    10
    The client filed an ethics complaint, and Respondent ignored the ODC’s
    request for a response. When Respondent responded to ODC’s second request, he denied
    committing any ethics violations.
    Based on these findings, the HPS found that Respondent violated Rules
    1.2(a), 1.3, 1.4, 1.5(b), 1.5, 1.15(b), 1.15(d), 1.16(d), 8.4(c) and 8.4(d) of the West Virginia
    Rules of Professional Conduct.
    G.     Count VII
    The HPS found that a client retained Respondent to represent him in an April
    15, 2016, lawsuit against his former employer. Respondent failed to disclose witnesses or
    respond to discovery requests, as the circuit court’s order required. Opposing counsel
    repeatedly attempted to contact Respondent about his failures, but Respondent ignored the
    attempts.   On August 7, 2017, opposing counsel filed a motion for sanctions and,
    alternatively, a motion to compel the discovery. Respondent did not respond.
    Respondent failed to instruct his client to attend an August 28, 2017, pretrial
    hearing. When Respondent attended the hearing, he admitted that he failed to prosecute
    the case, and the circuit court dismissed it. Respondent never informed the client that the
    circuit court dismissed the case. The client only learned about it when he hired a new
    lawyer to represent him.
    11
    The client filed an ethics complaint against Respondent. Respondent ignored
    ODC’s first request for a response. He responded to ODC’s second request and denied
    committing any ethics violations. His malpractice insurance carrier eventually made the
    clients financially whole by settling a malpractice claim.
    Based on these findings, the HPS found that Respondent violated Rules 1.1,
    1.2(a), 1.3, 1.4, 3.2, and 3.4 of the West Virginia Rules of Professional Conduct.
    H.     Recommended Sanction
    In all, the Hearing Panel Subcommittee found that Respondent committed
    fifty-three ethics violations. As discipline for the misconduct, the HPS recommends that
    we impose various sanctions against him, including a stay of a two-year suspension of his
    law license:
    [The HPS recommends]
    A. That Respondent’s law license be suspended for a period
    of two years, provided that the imposition of that suspension is
    stayed and the Respondent [be] placed on a period of [t]hree
    (3) years of probation and supervised practice;
    B. That Respondent must maintain [p]rofessional [l]iability
    [i]nsurance in the amount of [o]ne [m]illion [d]ollars
    ($1,000,000) per claim and in the aggregate and provide proof
    of the same upon request of the Office of Disciplinary Counsel;
    C. That Respondent should continue in the therapy regimen
    and undergo an independent psychological evaluation to
    determine his compliance with his therapy regiment at his
    12
    expense and at the request of the Office of Disciplinary
    Counsel;
    D. Respondent should undergo an audit of his law office to
    determine if he is compliant with the prior directives of the
    retained office consultant, and be ordered to implement any
    and all necessary changes in his law office management
    procedures to ensure that the pattern of misconduct is less
    likely to occur; and
    E. That Respondent be ordered to pay the costs of these
    proceedings pursuant to Rule 3.15 of the Rules of Lawyer
    Disciplinary Procedure.
    The ODC objects to the recommended sanctions, mainly the stayed
    suspension. It advocates for (1) two years’ active suspension of Respondent’s law license,
    (2) Respondent’s compliance with Rule 3.28 of the Rules of Lawyer Disciplinary
    Procedure, (3) Respondent’s continued therapy, (4) an independent psychological
    evaluation of Respondent and a law office audit before reinstatement, (5) Respondent to
    carry $1,000,000 of professional liability insurance per claim and in the aggregate, if
    reinstated, and (6) Respondent to bear the costs of his disciplinary proceedings.
    II. STANDARD OF REVIEW
    In lawyer discipline cases, we review questions of law de novo, defer to the
    HPS’s supported factual findings, and exercise our independent judgment to determine
    appropriate sanctions:
    A de novo standard applies to a review of the
    adjudicatory record made before the [Hearing Panel
    Subcommittee of the Lawyer Disciplinary Board (“HPS”)] as
    13
    to questions of law, questions of application of the law to the
    facts, and questions of appropriate sanctions; this Court gives
    respectful consideration to the [HPS’s] recommendations
    while ultimately exercising its own independent judgment. On
    the other hand, substantial deference is given to the [HPS’s]
    findings of fact, unless such findings are not supported by
    reliable, probative, and substantial evidence on the whole
    record.[4]
    We respectfully consider the HPS’s recommended sanctions, but “[t]his Court is the final
    arbiter of legal ethics problems and must make the ultimate decisions about public
    reprimands, suspensions[,] or annulments of attorneys’ licenses to practice law.”5
    III. ANALYSIS
    The Rules of Lawyer Disciplinary Procedure contemplate a variety of
    possible disciplinary sanctions, ranging in severity from an admonishment to law license
    annulment:
    A Hearing Panel Subcommittee may recommend or the
    Supreme Court of Appeals may impose any one or more of the
    following sanctions for a violation of the Rules of Professional
    Conduct or pursuant to Rule 3.14: (1) probation; (2) restitution;
    (3) limitation on the nature or extent of future practice; (4)
    supervised practice; (5) community service; (6)
    admonishment; (7) reprimand; (8) suspension; or (9)
    annulment . . . .[6]
    4
    Syl. Pt. 1, LDB v. Cain, 
    245 W. Va. 693
    , 
    865 S.E.2d 95
     (2021) (quoting Syl. Pt.
    3, Comm. on Legal Ethics v. McCorckle, 
    192 W. Va. 286
    , 
    452 S.E.2d 377
     (1994)).
    5
    Syl. Pt. 2, Cain, 245 W. Va. at 693, 865 S.E.2d at 95 (quoting Syl. Pt. 3, Comm.
    on Legal Ethics v. Blair, 
    174 W. Va. 494
    , 
    327 S.E.2d 671
     (1984)).
    6
    W. Va. R. Law. Disc. P. 3.15.
    14
    To determine appropriate sanctions, we consider a lawyer’s professional duties, culpable
    mental state, injury inflicted, and any mitigating or aggravating factors:
    Rule 3.16 of the West Virginia Rules of Lawyer
    Disciplinary Procedure enumerates factors to be considered in
    imposing sanctions and provides as follows: (1) whether the
    lawyer has violated a duty owed to a client, to the public, to the
    legal system or to the profession; (2) whether the lawyer acted
    intentionally, knowingly or negligently; (3) the amount of the
    actual or potential injury caused by the lawyer’s misconduct;
    and (4) the existence of any aggravating or mitigating
    factors.[7]
    The HPS found that (1) “Respondent’s pattern and course of misconduct
    breached his duties to his clients, the legal system, and to the profession[,]” (2) he acted
    negligently, (3) he caused harm to his clients and the legal profession, and (4) that his
    mental impairment heavily mitigated his misconduct. The HPS found no aggravating
    factors.
    We disagree with the HPS’s assessment of several factors and independently
    analyze all factors below. But first, we briefly highlight the HPS’s erroneous insufficient
    evidence finding for Respondent’s conduct in Count III; Respondent committed several
    ethics violations unrelated to the merits of the contempt action against him. His successful
    appeal based on procedural defects in the contempt proceedings fails to excuse his
    7
    Syl. Pt. 4, Off. Law. Disc. Couns. v. Jordan, 
    204 W. Va. 495
    , 
    513 S.E.2d 722
    (1998) (citing W. Va. R. Law. Disc. P. 3.16).
    15
    disrespectful and dishonest conduct before the circuit court or the ODC.            We even
    acknowledged his misconduct when we decided the appeal.               As now-Chief Justice
    Hutchison noted in his concurrence,
    the record shows that despite the sanction, Mr. Schillace
    continued to defy the circuit court, claiming in one instance
    that he believed the sanction was prophylactic in nature, and
    therefore, he did not need to pay it. Moreover, Mr. Schillace
    continued to argue that he had submitted the December 11,
    2017, hearing order to the circuit court prior to March 30, 2018,
    hearing, offering an unsigned letter at a July 13, 2018, hearing
    that he had obviously just printed from his computer as proof.
    Based on what had occurred at the March 30, 2018, hearing,
    the circuit court knew that he had not previously submitted the
    order.[8]
    Respondent disregarded the circuit court’s orders to serve the family court judge or prepare
    an order. He violated the ODC’s response deadline. And he misrepresented to the ODC
    that he would pay the sanction to avoid further prejudicing his client but took the opposite
    position before the circuit court. For these reasons, we find clear and convincing evidence
    to support the ODC’s charged rule violations for this count; Respondent violated Rules 1.1,
    3.3(a)(1), 8.4(c), and 8.4(d) of the West Virginia Rules of Professional Conduct.
    A.     Professional Duties
    8
    Ross, 245 W. Va. at 362, 859 S.E.2d at 304 (Hutchison, J. concurring).
    16
    With the framework for our analysis established and Respondent’s rule
    violations clarified, we move to discussion of the first Jordan factor: Respondent’s
    professional duties. As we have explained, lawyers owe basic duties to their clients, the
    public, and the legal profession:
    A lawyer owes an ethical duty to clients including the
    duty of candor, loyalty, diligence, and competence. Lawyers
    also owe duties to the public who rely on lawyers to protect
    their interests. The general public deserves lawyers with the
    highest standards of honesty and integrity. As officers of the
    court, lawyers owe duties to the legal system whereby they
    must conduct themselves within the bounds of the law and
    abide by the rules of substance and procedure which afford the
    administration of justice. As to the legal profession, lawyers
    owe an ethical duty to maintain the integrity of the
    profession.[9]
    Respondent admits he violated duties to his clients, the legal system, and the profession,
    and we agree. Specifically, Respondent repeatedly violated his duties of candor, loyalty,
    diligence, and competence owed to his clients; over and over, he promised to represent
    their interests but failed to pursue them. For the same reason, he violated his duties to the
    public which depends on lawyers to navigate the legal system. And he breached his duties
    to the legal profession and system by violating our Rules of Professional Conduct.
    B.     Culpable Mental State
    9
    LDB v. Blyler, 
    237 W. Va. 325
    , 341, 
    787 S.E.2d 596
    , 612 (2016).
    17
    There being no issue as to Respondent’s violations of duties as a lawyer, we
    next turn to his culpability. In lawyer discipline cases, we deem intent the most culpable
    mental state and negligence the least culpable; a knowing mental state demonstrates
    culpability somewhere between the two:
    the most culpable mental state is that of intent, which consists
    of conduct by the lawyer with a conscious objective or purpose
    to achieve a particular result. The next most culpable mental
    state is that of knowledge when there are acts by the lawyer
    with awareness of the nature of the acts or the potential
    consequences of the conduct. However, with the state of
    knowledge there is no conscious effort to attain a particular
    result. The least culpable mental state is negligence, which
    involves a failure to be aware of substantial risks at issue.[10]
    The HPS found that Respondent acted negligently because “his course of
    conduct occurred during a time when [he] suffered a series of medical and mental health
    issues which were temporary in nature and for which he has taken substantial steps to
    correct.” The ODC argues that Respondent acted knowingly and that he failed to present
    evidence showing that his mental impairment prevented him from appreciating the nature
    of his misconduct.
    We agree with the ODC; based on the indisputable evidence presented to the
    HPS, we must conclude that Respondent acted knowingly. We acknowledge that a clinical
    10
    
    Id.
    18
    social worker evaluated Respondent and assessed him with an adjustment disorder. And
    the social worker testified that with the disorder, Respondent “developed the capacity to
    avoid [and] became less productive.” But he never deemed Respondent incapable of
    understanding his action’s consequences. Respondent’s mental impairment may mitigate
    the degree of discipline for his conduct, but it fails to rebut the evidence showing he
    understood the adverse effects his clients suffered when he lied to and abandoned them.
    Throughout the underlying cases, courts issued sanctions against Respondent, clients
    complained to him about his misconduct, and the ODC sent him multiple complaints
    related to it. Respondent’s decades of law practice should have apprised him of his
    misconduct’s consequences. But if it did not, the non-approval from the courts, his clients,
    and the ODC brought them to his attention.
    We find that Respondent acted knowingly when he consistently disregarded
    his clients’ interests and the lower courts’ authority. He may have acted negligently in
    some circumstances, but his continuous pattern, over the course of many years and cases,
    demonstrates that he understood the consequences of his misconduct.
    C.     Injury Inflicted
    19
    When determining an appropriate sanction, we consider actual and potential
    injury to the client, the public, and the legal system. 11 As another state supreme court
    noted, “The level of injury can range from ‘serious’ injury to ‘little or no’ injury.” 12 When
    a lawyer insists that remedial measures cured their former clients’ injuries, we have
    emphasized that case delay and understandable frustration with the system establish actual
    injury. 13
    The HPS found that Respondent caused damage, but it minimized the harm’s
    magnitude by finding, “Respondent has been financially responsible for his malpractice[,]
    and it appears . . . that settlements were reached with the clients that filed suit against him.”
    We disagree with the HPS’s suggestion that Respondent’s malpractice
    insurance settlements negated his inflicted injuries. For one, a former client testified that
    Respondent assured her that his insurance company would compensate her for her financial
    injuries. But she explained,
    I had to file multiple Freedom of Information requests
    to get the names of his insurance company. He told us multiple
    times that he was going to contact them and get the claim filed.
    11
    See W. Va. R. Law. Disc. P. 3.16.
    12
    In re Vanderslice, No. 261, 2015, 
    2015 WL 3858865
    , at *12 (Del. June 19, 2015).
    13
    See e.g. LDB v. Munoz, 
    240 W. Va. 42
    , 49, 
    807 S.E.2d 290
    , 297 (2017)
    (“Although [the lawyer] attempts to minimize any client [injury], the obvious injury to
    them was the delay of resolution of their cases and their understandable frustration with
    the system.”).
    20
    He was going to do that himself. He refused. He would not do
    that. I asked him for the names of his insurance carrier. He
    refused to supply that information. I took it upon myself to
    submit FOIA requests to get that information.
    And she emphasized, “His insurance company settled. He did nothing to help promote
    that.” Likewise, she testified, “the amount of stress and just anxiety that we had to go
    through to get to that point, [the insurance] settlement nowhere near covered it.” The client
    who lost his rights in the partition action testified, “at nighttime I wake up in the middle of
    the night and I start crying because my kids loved to go there . . . .” Another former client
    testified, “I’m hurt. I just—from a professional ethics standpoint, I just don’t think that
    you should be allowed to ignore people and to not do what you’re supposed to do to
    represent them. So—and it’s been—it’s difficult to accept.”
    The record in this case is full of similar stories, but these emphasize the point:
    a lawyer can inflict more than financial injury when he violates our Rules of Professional
    Conduct.    Malpractice insurance settlements do not unilaterally cure the injuries.
    Respondent inflicted actual, serious harm.
    D.     Mitigating Factors
    We next turn to mitigating factors, which we have explained are “any
    considerations or factors that may justify a reduction in the degree of discipline to be
    21
    imposed.” 14 We have also adopted the American Bar Association’s proposed mitigating
    factors as a baseline for our application. The factors include:
    (1) absence of a prior disciplinary record; (2) absence of a
    dishonest or selfish motive; (3) personal or emotional
    problems; (4) timely good faith effort to make restitution or to
    rectify consequences of misconduct; (5) full and free
    disclosure to disciplinary board or cooperative attitude toward
    proceedings; (6) inexperience in the practice of law; (7)
    character or reputation; (8) physical or mental disability or
    impairment; (9) delay in disciplinary proceedings; (10) interim
    rehabilitation; (11) imposition of other penalties or sanctions;
    (12) remorse; and (13) remoteness of prior offenses.[15]
    We consider mental impairments as mitigating factors when medical evidence establishes
    the mental impairment and that it caused the lawyer’s misconduct; the lawyer must also
    prove a “meaningful and sustained” rehabilitation period, that he has ceased the
    misconduct, and that he is unlikely to reoffend:
    [w]e hold that in a lawyer disciplinary proceeding, a mental
    disability is considered mitigating when: (1) there is medical
    evidence that the attorney is affected by a mental disability; (2)
    the mental disability caused the misconduct; (3) the attorney’s
    recovery from the mental disability is demonstrated by a
    meaningful and sustained period of successful rehabilitation;
    and (4) the recovery arrested the misconduct and recurrence of
    that misconduct is unlikely.[16]
    LDB v. Scott, 
    213 W. Va. 209
    , 214, 
    579 S.E.2d 550
    , 555 (2003) (citing American
    14
    Bar Association, Standards for Imposing Lawyer Sanctions, 9.31 (1992)).
    15
    Scott, 
    213 W. Va. at 214
    , 
    579 S.E.2d at 550
     (quoting Standards for Imposing
    Lawyer Sanctions, supra note 14, at 9.32).
    16
    LDB v. Dues, 
    218 W. Va. 104
    , 112, 
    624 S.E.2d 125
    , 133 (2005) (quoting
    Standards for Imposing Lawyer Sanctions, supra note 14, at 9.32).
    22
    We afford mental impairments varying weight as mitigation, depending on the causal
    connection between the impairment and the misconduct:
    If the offense is proven to be attributable solely to a
    [mental] disability . . ., it should be given the greatest weight.
    If it is principally responsible for the offense, it should be given
    very great weight; and if it is a substantial contributing cause
    of the offense, it should be given great weight. In all other cases
    in which the [mental] disability . . . is considered as mitigating,
    it should be given little weight.[17]
    In this case, the HPS found that Respondent’s mental impairment, counseling
    regimen, and law office remediation measures constituted mitigating factors. The HPS
    found that Respondent’s mental impairment served as a “substantial cause” of his
    misconduct, that his client representation since receiving the Statement of Charges showed
    his rehabilitation, and that his counselor’s testimony proved him unlikely to reoffend.
    Respondent asks us to find as mitigating factors his (1) absence of prior
    discipline, (2) absence of dishonest or selfish motive, (3) personal and emotional problems,
    (4) restitution, (5) participation in disciplinary proceedings, (6) character and reputation,
    (7) mental disability, (8) interim rehabilitation, (9) imposition of other penalties or
    sanction, and (10) remorse. 18 But we deem as mitigating factors only his personal and
    17
    Dues, 
    218 W. Va. at 112
    , 
    624 S.E.2d at 133
     (quoting BA/BNA Lawyers’ Manual
    on Professional Conduct, at 01:840 (2005)).
    18
    We reject many of Respondent’s proposed mitigating factors. Respondent’s
    disciplinary record does not represent a mitigating factor. The Investigative Panel
    23
    emotional problems, mental impairment, interim rehabilitation, and character and
    reputation.
    Respondent’s mental impairment, personal and emotional problems, and
    interim rehabilitation substantially overlap, so we will discuss them together.
    Respondent’s mental health counselor established that Respondent suffered from an
    adjustment disorder. He attributed the mental impairment to Respondent’s grief, stress,
    and other emotional challenges. He testified that he has treated Respondent weekly since
    assessing him with the adjustment disorder, that Respondent’s counseling has improved it,
    and that continued treatment will likely prevent his misconduct from reoccurring. Because
    the counselor also established how Respondent’s mental impairment served as a substantial
    contributing factor to his misconduct, we afford it great mitigating weight. We also afford
    admonished him in 2015, and it did not deter the misconduct underlying this disciplinary
    action that soon followed. Respondent presented insufficient evidence to show that he
    acted without a dishonest or selfish motive. Instead, he acted dishonestly in many cases
    by withholding crucial, detrimental information from his clients until he could no longer
    hide it. Respondent’s “restitution” or imposition of other “penalties” do not constitute
    mitigating factors. He argues that his malpractice insurance settlements should mitigate
    his discipline. For the reasons stated above, we reject this argument. And Respondent’s
    participation in the disciplinary proceedings does not mitigate in this case; he ignored
    numerous ODC response requests issued prior to the Statement of Charges. Finally,
    Respondent failed to demonstrate remorse sufficient to mitigate his misconduct. He may
    have acted remorsefully during the HPS hearing, but we find it telling a former client
    testified that Respondent never apologized to her. Respondent should have directed his
    remorse towards his injured clients, not the HPS.
    24
    mitigating weight to his interim rehabilitation and the personal and his emotional problems
    related to the adjustment disorder.
    Finally, we deem Respondent’s character and reputation a mitigating factor.
    He presented United States Magistrate Michael J. Aloi as a mitigation witness. Judge Aloi
    met with Respondent in early 2018 in his capacity as volunteer for the West Virginia
    Judicial and Lawyers’ Assistance Program (WVJLAP). 19 Judge Aloi knew Respondent
    for many years before meeting with him then. He testified about Respondent’s reputation
    as a friend and great lawyer, and he emphasized that Respondent’s misconduct appeared
    uncharacteristic of the character and reputation he established in the years preceding. We
    find the testimony persuasive and afford Respondent’s character and reputation mitigating
    weight.
    E.     Aggravating Factors
    We have held that “[a]ggravating factors in lawyer disciplinary proceedings
    are any considerations or factors that may justify an increase in the degree of discipline to
    19
    Magistrate Judge Aloi testified that he met with Respondent after the WVJLAP
    received referrals from persons concerned about Respondent’s well-being. The record
    contains no indication that Respondent sought assistance from the WVJLAP on his own
    initiative or has any ongoing involvement with it.
    25
    be imposed.” 20      The American Bar Association’s Standards for Imposing Lawyer
    Sanctions lists the following as aggravating factors in lawyer disciplinary cases:
    (a) prior disciplinary offenses;
    (b) dishonest or selfish motive;
    (c) a pattern of misconduct;
    (d) multiple offenses;
    (e) bad faith obstruction of the disciplinary proceedings by
    intentionally failing to comply with rules or orders of the
    disciplinary agency;
    (f) submission of false evidence, false statements, other
    deceptive practices during the disciplinary process;
    (g) refusal to acknowledge wrongful nature of conduct;
    (h) vulnerability of victim;
    (i) substantial experience in the practice of law;
    (j) indifference to making restitution;
    (k)     illegal conduct, including the use of controlled
    substances.[21]
    In this case, the HPS found no aggravating factors. In contrast, the ODC
    asserts as aggravating factors Respondent’s (1) 2015 admonishment by the Lawyer
    Disciplinary Board, (2) selfish motive as reflected by his misleading statements to clients,
    (3) pattern of misconduct, (4) multiple offenses, and (5) substantial legal experience. But
    we find as aggravating factors only Respondent’s selfish motive, pattern of misconduct,
    multiple offenses, and substantial legal experience.
    20
    Syl. Pt. 4, Scott, 
    213 W. Va. at 209
    , 
    579 S.E.2d at 550
    .
    21
    American Bar Association, Standards for Imposing Lawyer Sanctions, 9.22
    (2019).
    26
    First, we find that in the circumstances of this case, Respondent’s prior
    admonishment does not represent an aggravating factor. But we agree with the ODC’s
    other asserted aggravating factors.     Respondent’s conduct demonstrates selfish and
    dishonest motives, the seven counts against him establish a course of misconduct and
    multiple offenses, and he committed the misconduct despite his nearly three decades
    practicing law.
    The record contains clear and convincing evidence showing that Respondent
    acted dishonestly and selfishly in many instances.       For one, he withheld damaging
    information from his clients until he could no longer hide it. He also incorrectly assured
    several former clients that he could cure adverse rulings against them but took no action to
    do so. We find his actions reflected in Count VI illustrative. Respondent accepted the
    client’s case and assured her that he would file suit. He depleted her $3,500 retainer
    without filing a complaint, as promised, and he ignored her extensive efforts to contact
    him. When she mailed a letter terminating his representation and requesting a retainer
    refund, he promptly arranged a meeting with her and convinced her to keep him retained
    on a contingency basis—despite his preexisting and unfulfilled duties under the unwritten
    retainer fee agreement. The record highlights countless times when Respondent abdicated
    his duties and ignored communications, but when his money was at stake, he acted
    promptly.
    27
    We find that Respondent’s selfish and dishonest motives, course of
    misconduct, multiple offense, and substantial legal experience are aggravating factors.
    F.     Sanctions
    We craft sanctions to punish attorneys, protect the public, and restore
    confidence in the legal profession:
    In deciding on the appropriate disciplinary action for
    ethical violations, this Court must consider not only what steps
    would appropriately punish the respondent attorney, but also
    whether the discipline imposed is adequate to serve as an
    effective deterrent to other members of the Bar and at the same
    time restore public confidence in the ethical standards of the
    legal profession.[22]
    In LDB v. Grafton, we suspended the lawyer’s license for two years after he
    “continued in a pattern and practice of repeatedly failing to communicate with and for his
    clients, and not responding to requests of the ODC . . . . [And he] also deceived his client
    by allowing her to believe that he was acting diligently and an appeal had been perfected
    in her case.”23 To determine the appropriate discipline, we considered the lawyer’s
    significant physical impairment and remorse as mitigating factors; as aggravating factors,
    we considered his pattern of misconduct, significant legal experience, dishonest motive,
    22
    Syl. Pt. 3, Comm. on Legal Ethics v. Walker, 
    178 W. Va. 150
    , 
    358 S.E.2d 234
    (1987).
    23
    
    227 W. Va. 579
    , 587, 
    712 S.E.2d 488
    , 496 (2011).
    28
    and violation of this Court’s order related to a trustee’s inventory of his client files. 24
    Similarly, in LDB v. Hardin, we suspended the lawyer’s license for two years for
    disobeying discovery orders, missing hearings, and ignoring circuit court sanctions. 25 To
    determine the appropriate discipline, we considered as mitigating factors the lawyer’s clean
    disciplinary record, lack of dishonest motives, and remorseful conduct; we considered no
    aggravating factors. 26
    Respondent’s conduct compares to the lawyers’ conduct in Grafton and
    Hardin. Like the lawyer in Grafton, Respondent knowingly ignored communications from
    his clients and the ODC. Like the lawyer in Hardin, Respondent knowingly violated
    several court orders and failed to represent his clients diligently. In both cases, we imposed
    two-year, active suspensions after considering mitigating evidence; in Hardin we
    suspended the lawyer without finding any aggravating circumstances. We recognize that
    “[t]here is no ‘magic formula’ for this Court to determine how to weigh the host of
    mitigating and aggravating circumstances to arrive at an appropriate sanction . . . .”27 But
    given our previous decisions and the countervailing aggravating factors present in this case,
    24
    
    Id.
    25
    
    217 W. Va. 659
    , 661, 
    619 S.E.2d 172
    , 174 (2005) (per curiam).
    26
    
    Id.
    27
    LDB v. Sirk, 
    240 W. Va. 274
    , 282, 
    810 S.E.2d 276
    , 284 (2018).
    29
    we find that Respondent’s mental impairment and other mitigating factors reduce his
    sanction to an active, two-year suspension, among other sanctions. The HPS’s suggestion
    that his mental impairment mitigated the sanction to no active suspension is not consistent
    with our precedent. And without imposing substantial consequences, we fail to deter
    similar attorney misconduct or restore confidence in the profession.
    IV. CONCLUSION
    For the above reasons, we impose the following sanctions: (1) we suspend
    Respondent’s law license for two years; (2) we refer Respondent to the WVJLAP for
    evaluation, treatment recommendation, and monitoring, if deemed necessary, and
    reinstatement shall be conditioned on full compliance with any such recommendations 28;
    (3) as a condition of reinstatement, Respondent must demonstrate that he has satisfied and
    paid in full pay any outstanding sanctions, penalties, or obligations owed to any tribunal in
    28
    While we include this condition as a sanction, we do not intend it as punishment.
    The WVJLAP’s purposes align with the objectives to protect the public, and we believe it
    possesses resources to aid Respondent’s continued recovery from his mental impairment.
    Indeed, this Court established the WVJLAP for, among other things, the following
    purposes:
    (1) To protect the interests of clients and the general
    public from harm caused by impaired members of the legal
    profession; [and]
    (2) To assist impaired members of the legal profession
    to begin and continue recovery[.]
    R. W. Va. Jud. and Law. Assist. Program 1(b)(1)-(2).
    30
    this State and all expenses related to the underlying disciplinary proceedings; and (4) if
    reinstated, Respondent shall maintain $1,000,000 in professional malpractice insurance,
    per claim, and in the aggregate.
    Law license suspended and other sanctions imposed.
    31