Melissa A. Alves v. Board of Regents of the University System of Georgia , 804 F.3d 1149 ( 2015 )


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  •          Case: 14-14149   Date Filed: 10/29/2015   Page: 1 of 50
    [PUBLISH]
    IN THE UNITED STATES COURT OF APPEALS
    FOR THE ELEVENTH CIRCUIT
    ________________________
    No. 14-14149
    ________________________
    D.C. Docket No. 1:12-cv-01899-WCO
    MELISSA A. ALVES,
    COREY M. ARRANZ,
    SANDRINE M. BOSSHARDT,
    KENSA K. GUNTER, and
    ALAYCIA D. REID,
    Plaintiffs - Appellants,
    versus
    BOARD OF REGENTS OF THE UNIVERSITY SYSTEM OF GEORGIA,
    JILL LEE-BARBER, in her individual capacity, and
    DOUGLAS F. COVEY, in his individual capacity,
    Defendants - Appellees.
    ________________________
    Appeal from the United States District Court
    for the Northern District of Georgia
    ________________________
    (October 29, 2015)
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    Before WILSON and MARTIN, Circuit Judges, and HODGES, ∗ District Judge.
    WILSON, Circuit Judge:
    On this appeal, we consider whether a written grievance by five university
    employees alleging mismanagement by their supervisor which preceded their
    termination is entitled to First Amendment protection. Appellants Melissa A.
    Alves, Corey M. Arranz, Sandrine M. Bosshardt, Kensa K. Gunter, and Alaycia D.
    Reid (collectively, Appellants) are clinical psychologists and former full-time staff
    employees at the Georgia State University (the University) Counseling and Testing
    Center (the Center). In 2012, they were terminated through a purported reduction-
    in-force by Dr. Jill Lee-Barber, the Director of the Center, and Dr. Douglass F.
    Covey, the Vice President of Student Affairs. According to Appellants, the
    reduction in force was mere pretext. They were terminated, they say, in retaliation
    for submitting a Memorandum to University officials complaining about what they
    perceived to be poor leadership and mismanagement by Dr. Lee-Barber.
    Appellants say their Memorandum amounts to citizen speech on a matter of public
    concern, which would be protected by the First Amendment, and that their
    retaliatory termination thus violated the Constitution. The district court found,
    however, that the Appellants’ Memorandum constituted employee speech on an
    issue related to their professional duties, which would not be subject to First
    ∗
    Honorable Wm. Terrell Hodges, United States District Judge for the Middle District of
    Florida, sitting by designation.
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    Amendment protection, and granted summary judgment to Appellees on that
    ground. We affirm the judgment.
    I.
    In August 2009, the University hired Dr. Lee-Barber as its Director of
    Psychological and Health Services. Dr. Lee-Barber was tasked with administrative
    and supervisory responsibility over three departments: the student health clinic,
    student health promotion, and the Center.
    A. The Center
    The Center provided clinical services to the student body, including
    psychological counseling, testing, and assessment, and operated a training program
    for doctoral students, which included pre-doctoral internships, a practicum training
    program for doctoral students, and post-doctoral fellowships.
    The mental health services provided by staff at the Center included, among
    other things, initial consultations, individual and couples counseling, group
    counseling, nutrition consultations, mental health outreach, and faculty and staff
    consultations. As of 2011, upward of fifty percent of the Center’s clinical services
    were provided by trainees in the Center’s training program. Candidates for the
    Center’s training program were recruited through national “feeder programs”
    managed by the Center’s staff.
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    The Center was also tasked with conducting mandatory psychological
    assessments of students who were identified by the Office of the Dean of Students
    as individuals who had the potential to cause harm to themselves or to others. The
    assessments were performed through the University’s Mandated Safety
    Assessment Program, which was administered by certain staff at the Center. A
    student deemed a “safety concern” by the Office of the Dean of Students was
    referred by the Office of the Dean of Students to the Center for evaluation through
    the Program. Students identified as “safety concerns” might be excluded from on-
    campus housing or continued enrollment at the University. The Director of the
    Center was tasked with coordinating assessment efforts with the Office of the Dean
    of Students.
    B. The Staff
    Dr. Lee-Barber assumed her role as Director of the Center in 2009. In that
    capacity, Dr. Lee-Barber oversaw the Center’s programs, managed the Center’s
    operations, and served as the liaison between the Center and the Office of the Dean
    of Students with regard to the Mandated Safety Assessment Program. Dr. Lee-
    Barber reported to Dr. Rebecca Stout, Associate Vice President for Student Affairs
    and Dean of Students, who, in turn, reported to Dr. Douglass Covey, Vice
    President of Student Affairs.
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    When Dr. Lee-Barber assumed her role as Director, Appellants were
    employed as full-time staff and clinical psychologists at the Center. Appellants’
    responsibilities at the Center were expansive and varied, and, given the nature of
    Appellants’ retaliation claim, a brief summary of each of Appellants’ roles is in
    order.
    Dr. Arranz was the Crisis Response Coordinator for and a clinical
    psychologist at the Center. He helped develop the University’s Mandated Safety
    Assessment Program and formulate the procedures used in assessing a student’s
    risk of violence through the Program. Among other things, Dr. Arranz oversaw the
    Center’s crisis services, provided training on crisis procedures to staff and trainees,
    supervised interns, students, and trainees, and conducted mandated assessments.
    Dr. Reid was the Assistant Director of Training and a clinical psychologist at
    the Center. Her duties included, among other things, providing clinical services,
    assisting in the coordination of clinical services, supervising senior staff
    psychologists and trainees, serving as the Associate Director on Duty when the
    Director of the Center was unavailable, serving as a consultant to the Office of the
    Dean of Students, assisting in the development of policies and procedures for the
    Center, and conducting mandated assessments. Dr. Reid also served as an adjunct
    professor at the University.
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    Dr. Bosshardt was the Coordinator of Mind-Body Programs and a clinical
    psychologist at the Center. She was the Center’s liaison to the International
    Student Services and the University Health Clinic. Dr. Bosshardt also performed
    the general duties of a staff psychologist, which included individual and group
    therapy, outreach services, individual supervision for trainees, and weekly crisis
    walk-in hours. She also served as a member of the Center’s Clinical Task Force
    and Executive Training Committee.
    Dr. Alves served as the Center’s Internship Training Director and was a
    clinical psychologist at the Center. In addition to providing general clinical
    services to the University community, Dr. Alves also provided “educational
    instruction” to trainees, supervised interns, post-doctoral students, and practicum
    students, and served on numerous committees, including the Center’s Executive
    Committee (an “upper administrative level” committee).
    Dr. Gunter, the fifth and final Appellant, joined the Center as the Outreach
    Coordinator before transitioning to Coordinator of Practicum Training. In the
    latter role, Dr. Gunter served as the primary point of contact for practicum
    students. She was also the Center’s liaison to the University’s Athletic
    Department, the primary provider of sports psychology and counseling services,
    and, as of 2010, Chair of the Center’s Diversity Committee and Co-Chair of the
    Cultural Competency Conference Planning Committee.
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    The Center’s staff also included several professionals and trainees who are
    not parties to this appeal, including clinical psychologist Dr. Rachel Kieran, the
    Center’s sexual and gender diversity coordinator; Dr. Pegah Moghaddam, a senior
    staff psychologist and the Center’s group therapy coordinator; and clinical
    psychologist Dr. Yared Alemu, who served as the interim Assistant Director of
    Clinical Services and on the Center’s mandatory assessment team with Drs. Reid
    and Arranz.
    C. The Speech
    On or about October 18, 2011, Dr. Gunter met with the University’s Office
    of Opportunity Development and Diversity Education Planning (ODDEP). The
    ODDEP deals with issues of discrimination within the University community. In
    the meeting, Dr. Gunter expressed concerns regarding Dr. Lee-Barber’s
    management of the Center and an interest in filing a complaint against Dr. Lee-
    Barber. An intake form completed by Dr. Gunter listed the bases for her complaint
    as race and age unfairness, “potential hostile work environment,” and “retaliation
    for stating that [Dr. Lee-Barber’s] behavior was hypocritical.” Other “not
    discrimination based” issues included personnel issues, increasing office conflict,
    and unfair treatment. Dr. Gunter ultimately did not file a complaint.
    On October 25, 2011, Appellants and two other full-time psychologists, Drs.
    Moghaddam and Alemu, submitted a formal, written memorandum of concern to
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    University officials regarding Dr. Lee-Barber’s management of the Center (the
    Memorandum). 1 The Memorandum was addressed to Drs. Covey and Stout—Dr.
    Lee-Barber’s immediate supervisors—and was copied to the Senior Vice President
    for Academic Affairs and Provost, the University Attorney in the Office of Legal
    Affairs, and Dr. Lee-Barber.
    In the Memorandum, Appellants alleged that Dr. Lee-Barber’s leadership
    and management of the Center adversely impacted client care and jeopardized the
    reputation of the Center. They complained that Dr. Lee-Barber had created an
    unstable work environment that prevented staff from “effectively carry[ing] out all
    aspects of their work” and from “optimally perform[ing] daily required tasks[,]
    including the ability to collaboratively manage risk.” Appellants expressly stated
    that the Memorandum was “not an employee grievance,” but rather “a
    documentation of identifiable behaviors . . . that jeopardize[d] the programs”
    offered by the Center. The Memorandum then set forth five areas of general
    concern:
    1.      Deficiencies in Managing Center Operations: Appellants alleged that
    Dr. Lee-Barber demonstrated “a fundamental misunderstanding” of the Center’s
    1
    The Memorandum was jointly drafted, signed, and submitted by seven signatories using
    one voice. Drs. Moghaddam and Alemu, however, resigned from their positions at the Center
    prior to the reduction in force that was the impetus for the instant action. Appellants are the five
    remaining signatories and the only signatories asserting a claim for retaliation. Therefore, in the
    interests of clarity and continuity, we will refer to statements and assertions made in the
    Memorandum as being made by “Appellants” rather than “the signatories.”
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    client population and “deficiencies in her ideological approach to” the services
    provided by the Center. They further contended that Dr. Lee-Barber lacked
    “knowledge in the areas of complex psychopathology,” was ineffective “in dealing
    with campus collaborators,” and had an “inability to advocate for the appropriate
    use of psychologists’ skills in conducting [the mandated safety risk] assessments,”
    which “significantly compromise[d] the [Center’s] ability to effectively manage
    risk and crisis.” Appellants claimed that Dr. Lee-Barber’s “lack of assessment
    skills” posed “problems in recognizing risk” and that her “lack of understanding
    about the nuances of the mandated program . . . contributed to her misinforming
    staff about when and how to use the mandated process.”
    2.     Failure to Maintain Positive Trainee Relationships: Appellants
    alleged that the Center’s “quality relationships” with feeder programs and its
    overall reputation were critical to its “ability to attract, recruit, and retain trainees.”
    They claimed that Dr. Lee-Barber’s “management style” had created “rifts” in the
    Center’s relationships with its feeder programs and that the Associate Director of
    Training [Dr. Reid] had to “step in and manage the damage.” They also relayed
    “concerns” voiced by trainees regarding Dr. Lee-Barber’s “communication style,”
    “lack of authenticity,” and “apparent confusion” about “some policies and
    procedure,” her “inappropriate comments” about the physical attractiveness of one
    trainee, and other “negative nonverbal” behavior such as “eye-rolling.”
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    3.     Questionable Competence in Management of Center Resources:
    Appellants alleged that “Dr. Lee-Barber’s management of personnel, which is the
    primary clinical resource of the Center, [had] been a significant problem.” They
    questioned “Dr. Lee-Barber’s emotional and professional stability” given her
    “pervasive pattern” of “significant” emotional outbursts. Dr. Lee-Barber allegedly
    failed to adhere “to the boundaries of the professional relationship” in one-on-one
    meetings with staff members wherein she would “discuss her feelings” about other
    employees. Appellants catalogued Dr. Lee-Barber’s difficulty in considering
    feedback from others and staunch maintenance of a “singular vision” for the
    Center. They also complained that Dr. Lee-Barber had a “preoccupation” with
    staff members taking notes during staff meetings and that Dr. Lee-Barber’s
    management style “undermine[d] open communication.”
    4.     Witness Tampering and Influence: Appellants alleged that Dr. Lee-
    Barber sought to influence the testimony of at least three staff members who were
    witnesses in a tenure revocation proceeding involving the former Associate
    Clinical Director of the Center by “encouraging” the three staff members to only
    provide information that “could support the University’s position.” She allegedly
    told one staff member, “We need to support the President [of the University],” and
    she “exhibited frustration” in discussing the proceedings with another. Appellants
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    postulated that Dr. Lee-Barber was “misusing” her “authority and power in
    encouraging a certain level of participation” in the revocation proceedings.
    5.     Differential Treatment of Staff of Color: Appellants also alleged that
    Dr. Lee-Barber responded differently to “staff of color” than to “white-identified
    staff.” They stated that Dr. Lee-Barber would complain when “staff of color” used
    portable electronic devices to take notes in staff meetings, but she did not complain
    when “white-identified staff” did the same. They further alleged that Dr. Lee-
    Barber “routinely commented” on the tone of voice and body language of “staff of
    color,” but she did not make the same comments to “white-identified staff.”
    Appellants asserted that, in addition to raising awareness about their
    concerns, the Memorandum served “as a request for an investigation of
    [Appellants’] concerns in order to remedy the . . . crisis in leadership and
    management” at the Center. To this end, Appellants directed the Memorandum “to
    those that would appear to have the most need to know and best opportunity to
    investigate and correct the problems [they had] observed.”
    D. The University’s Response
    Dr. Covey appointed two senior staff members, Carol Clark, Assistant Vice
    President for Student Affairs, and William Walker, Director of Student Affairs, to
    investigate Appellants’ concerns. Between November and December 2011, Clark
    and Walker interviewed each of the Appellants. Clark and Walker also asked each
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    Appellant to submit an individual statement detailing the specific complaints in the
    Memorandum of which he or she had personal knowledge.2
    In January 2012, Dr. Covey met with Appellants to inform them that Clark
    and Walker had found insufficient evidence to substantiate their concerns. Copies
    of a final investigative report prepared by Clark and Walker were forwarded to
    Appellants on February 3, 2012. The report stated that Appellants’ “negative
    attitudes and dissatisfaction seem[ed] to be due to the desire of some of the staff to
    run the Center in the collaborative clinical services model that was used by the
    former director.” Clark and Walker also reported a “strong resistance” to change
    and a “reluctance to follow directions” among the Center’s staff. In the end, Dr.
    Covey determined that no action would be taken against Dr. Lee-Barber.
    Within a week after the final report was issued to Appellants, Dr. Lee-
    Barber made the unilateral decision to cancel the Center’s practicum training
    program and the Center’s participation in the national matching program for
    interns. Dr. Lee-Barber asserted that the changes were due to an accreditation
    2
    On December 15, 2011, Drs. Alves, Arranz, Gunter, Moghaddam, and Reid submitted a
    complaint to the ODDEP. They complained that Clark and Walker “were biased, made
    inappropriate and/or insensitive comments, and [they] felt that due process was not offered to
    [either side]” during the investigation. They also alleged Dr. Lee-Barber had “creat[ed] a hostile
    work environment, unfairly enforce[ed] departmental policy, retaliated against some of the
    [staff] for taking their concerns to the Division leadership . . . , discriminated against some of the
    employees due to their race and/or sexual identity, bullied, mobbed, and participated in
    favoritism.” Linda Nelson, Assistant Vice President for the ODDEP, investigated the
    psychologists’ complaint. She found no evidence of racial discrimination and concluded that
    Clark and Walker’s investigation was not conducted improperly.
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    standard that recommended that no more than forty percent of the Center’s
    clientele be seen by trainees. The cancellations eliminated many of the job duties
    of Drs. Reid, Gunter, and Alves.
    In the days between February 10 and March 2, Drs. Lee-Barber and Covey,
    with assistance from other University officials, also made the decision to
    implement a reduction in force that would eliminate the entire staff of full-time
    psychologists—all but one of whom were signatories to the Memorandum.
    University officials intended to outsource the clinical services provided at the
    Center to contract psychologists to allegedly lower the costs associated with
    running the Center. On March 2, 2012, Appellants (along with a full-time
    psychologist who was not a signatory to the Memorandum) were terminated.
    E. The District Court Proceedings
    On April 20, 2012, Appellants filed a complaint in state court against Dr.
    Lee-Barber, Dr. Covey, and the Board of Regents of the University System of
    Georgia (collectively, Appellees). The action was removed to federal court.
    Appellants’ complaint asserted four counts, including a claim under 42 U.S.C. §
    1983 for retaliation in violation of the First Amendment of the United States
    Constitution and a claim for the same under the Georgia State Constitution. After
    discovery, Appellees moved for summary judgment on all claims. The district
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    court granted Appellees’ motion as to Appellants’ free speech claims and denied it
    with leave to renew as to Appellants’ other claims.
    The district court held that Appellants’ speech was not protected speech
    because Appellants spoke as employees on private matters rather than as citizens
    on matters of public concern. The court rejected Appellants’ characterization of
    the Memorandum as limited in scope to the Center’s management of risk and
    crisis, reasoning that “[t]he fact that one issue raised in the [Memorandum]—
    mandatory risk assessments—might reflect on public safety or public policy is not
    sufficient to bring the entire [Memorandum] within the ambit of ‘public concern,’
    particularly given the fact that the remainder of the Memorandum addressed
    employment issues.” It found that Appellants’ complaints addressed the manner in
    which Dr. Lee-Barber’s management style affected Appellants as employees, not
    how her management of the Center impacted public health and safety. In the
    absence of constitutional protection, the district court granted summary judgment
    to Appellees on Appellants’ free speech claims.
    Appellants timely filed this instant appeal.3
    II.
    3
    After the district court entered its order and prior to filing this appeal, Appellants filed a
    consent order to amend their complaint to withdraw their remaining claims, terminating the case
    below. Appellants filed their notice of appeal in this court following entry of judgment on
    Appellants’ freedom of speech claims below. See 28 U.S.C. § 1291; see also Barfield v.
    Brierton, 
    883 F.2d 923
    , 930 (11th Cir. 1989).
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    We review an order granting summary judgment de novo, applying the same
    legal standards that bound the district court. Hegel v. First Liberty Ins. Corp., 
    778 F.3d 1214
    , 1219 (11th Cir. 2015). As such, we will not affirm a grant of summary
    judgment unless the movant has shown that “there is no genuine dispute as to any
    material fact and the movant is entitled to judgment as a matter of law.” 
    Id. (internal quotation
    marks omitted). In our review, “[a]ll evidence must be viewed
    in the light most favorable to the party opposing the motion for summary
    judgment.” Ave. CLO Fund, Ltd. v. Bank of Am., N.A., 
    723 F.3d 1287
    , 1294 (11th
    Cir. 2013) (internal quotations marks omitted). We do not weigh conflicting
    evidence or make credibility determinations, and we draw “[a]ll reasonable
    inferences arising from the undisputed facts . . . in favor of the nonmovant.” 
    Id. (internal quotation
    marks omitted).
    III.
    A government employer may not demote or discharge a public employee in
    retaliation for speech protected by the First Amendment. Bryson v. City of
    Waycross, 
    888 F.2d 1562
    , 1565 (11th Cir. 1989). While a citizen who enters
    public service “must accept certain limitations on [her] freedom[s],” Garcetti v.
    Ceballos, 
    547 U.S. 410
    , 418, 
    126 S. Ct. 1951
    , 1958 (2006), she does not
    “relinquish the First Amendment rights [she] would otherwise enjoy as [a citizen]
    to comment on matters of public interest,” Pickering v. Bd. of Educ., 
    391 U.S. 563
    ,
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    568, 
    88 S. Ct. 1731
    , 1734 (1968). Thus, the aim is to strike “a balance between the
    interests of the [employee], as a citizen, in commenting upon matters of public
    concern and the interest of the State, as an employer, in promoting the efficiency of
    the public services it performs through its employees.” 
    Id. at 568,
    88 S. Ct. at
    1734–35.
    A.
    The Supreme Court sets forth a two-step inquiry into whether the speech of a
    public employee is constitutionally protected:
    The first requires determining whether the employee spoke as a
    citizen on a matter of public concern. If the answer is no, the
    employee has no First Amendment cause of action based on . . . her
    employer’s reaction to the speech. If the answer is yes, then the
    possibility of a First Amendment claim arises. The question becomes
    whether the relevant government entity had an adequate justification
    for treating the employee differently from any other member of the
    general public [based on the government’s interests as an employer].
    
    Garcetti, 547 U.S. at 418
    , 126 S. Ct. at 1958 (citations omitted) (identifying, from
    Pickering and its progeny, “two inquiries to guide interpretation of the
    constitutional protections accorded to public employee speech”). Both steps are
    questions of law for the court to resolve. See, e.g., Moss v. City of Pembroke
    Pines, 
    782 F.3d 613
    , 618 (11th Cir. 2015); Battle v. Bd. of Regents, 
    468 F.3d 755
    ,
    760 (11th Cir. 2006) (per curiam). This appeal turns on the first step: “whether the
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    employee[s] spoke as . . . citizen[s] on a matter of public concern.” 4 
    Garcetti, 547 U.S. at 418
    , 126 S. Ct. at 1958.
    This threshold inquiry is comprised of two requirements. For her speech to
    be constitutionally protected, an employee must have spoken (1) as a citizen and
    (2) on a matter of public concern. See, e.g., 
    Boyce, 510 F.3d at 1342
    . Garcetti’s
    “threshold layer” looks at both the “role the speaker occupied” and “the content of
    the speech” to determine whether the government retaliation at issue warrants the
    Pickering analysis. See Davis v. McKinney, 
    518 F.3d 304
    , 312 (5th Cir. 2008)
    (internal quotation marks omitted); see also 
    Garcetti, 547 U.S. at 417
    , 126 S. Ct. at
    1957 (“[T]he First Amendment protects a public employee’s right, in certain
    circumstances, to speak as a citizen addressing matters of public concern.”).
    Under Garcetti and its progeny, a court must consider the balance of public
    and private interests articulated in Pickering only when the employee speaks “as a
    4
    Following Pickering, our analysis of a public employee’s claim that her employer’s
    disciplinary action was in retaliation for constitutionally protected speech has had four parts,
    requiring an employee to show that “(1) the speech involved a matter of public concern; (2) the
    employee’s free speech interests outweighed the employer’s interest in effective and efficient
    fulfillment of its responsibilities [i.e., the Pickering balance]; and (3) the speech played a
    substantial part in the adverse employment action.” Cook v. Gwinnett Cty. Sch. Dist., 
    414 F.3d 1313
    , 1318 (11th Cir. 2005). If the employee satisfies her burden on these first three parts, (4)
    the burden shifts to the employer to show that it would have made the same employment
    decision even in the absence of the protected speech. 
    Id. The first
    two parts are questions of law
    to determine whether the employee’s speech is protected; the last two parts are questions of fact
    that address the causal link between the speech and the adverse employment action. See id.; see
    also 
    Battle, 468 F.3d at 760
    . After Garcetti, we modified the first step in our four-part analysis
    to account for Garcetti’s two-step inquiry. See, e.g., Boyce v. Andrew, 
    510 F.3d 1333
    , 1342
    (11th Cir. 2007) (per curiam). Thus, the first part of this circuit’s Pickering analysis now asks
    whether the employee spoke as a citizen and whether the speech involved a matter of public
    concern. See id.; see also Vila v. Padrón, 
    484 F.3d 1334
    , 1339 (11th Cir. 2007).
    17
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    citizen.” See 
    Boyce, 510 F.3d at 1342
    –43; 
    Vila, 484 F.3d at 1339
    ; see also
    
    Garcetti, 547 U.S. at 423
    , 126 S. Ct. at 1961. If the employee spoke as a citizen
    and on a matter of public concern, “the possibility of a First Amendment claim
    arises,” and the inquiry becomes one of balance, see 
    Garcetti, 547 U.S. at 418
    , 126
    S. Ct. at 1958; on the other hand, if the employee spoke as an employee and on
    matters of personal interest, the First Amendment is not implicated, and “the
    constitutional inquiry ends with no consideration of the Pickering test,” see 
    Boyce, 510 F.3d at 1343
    . The First Amendment will step in to safeguard a public
    employee’s right, as a citizen, to participate in discussions involving public affairs,
    but “it [will] not empower [her] to ‘constitutionalize the employee grievance.’”
    
    Garcetti, 547 U.S. at 420
    , 126 S. Ct. at 1959 (quoting Connick v. Myers, 
    461 U.S. 138
    , 154, 
    103 S. Ct. 1684
    , 1694 (1983)).
    B.
    As to the “citizen” requirement, the Supreme Court has held that “when
    public employees make statements pursuant to their official duties, the employees
    are not speaking as citizens for First Amendment purposes, and the Constitution
    does not insulate their communications from employer discipline.” 
    Id. at 421,
    126
    S. Ct. at 1960. In Garcetti, the Court found that an internal memorandum written
    by a deputy district attorney “pursuant to his duties” did not constitute speech as a
    citizen and was thus unprotected. 
    Id. 18 Case:
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    Because the attorney in Garcetti conceded that his written statements were
    made “pursuant to his employment duties,” the Court “ha[d] no occasion to
    articulate a comprehensive framework” for determining just what the Court meant
    by the phrase “pursuant to his employment duties.” See 
    id. at 424,
    126 S. Ct. at
    1961. Given the circumstances, the Court observed:
    The proper inquiry is a practical one. Formal job descriptions often
    bear little resemblance to the duties an employee actually is expected
    to perform, and the listing of a given task in an employee’s written job
    description is neither necessary nor sufficient to demonstrate that
    conducting the task is within the scope of the employee’s professional
    duties for First Amendment purposes.
    
    Id. at 424–25,
    126 S. Ct. at 1961–62.
    Under Garcetti, “[t]he central inquiry is whether the speech at issue ‘owes
    its existence’ to the employee’s professional responsibilities.” 
    Moss, 782 F.3d at 618
    (quoting Garcetti, 547 U.S. at 
    421, 126 S. Ct. at 1960
    ); see Abdur-Rahman v.
    Walker, 
    567 F.3d 1278
    , 1283 (11th Cir. 2009); 
    Boyce, 510 F.3d at 1342
    . Practical
    factors that may be relevant to, but are not dispositive of, the inquiry include the
    employee’s job description, whether the speech occurred at the workplace, and
    whether the speech concerned the subject matter of the employee’s job. See 
    Moss, 782 F.3d at 618
    . As Garcetti instructed, the “controlling factor” is whether the
    employee’s statements or expressions were made “pursuant to [her] official
    duties.” 
    Garcetti, 547 U.S. at 421
    , 126 S. Ct. at 1959–60.
    19
    Case: 14-14149     Date Filed: 10/29/2015    Page: 20 of 50
    The Supreme Court recently revisited Garcetti in Lane v. Franks, 573 U.S.
    __, 
    134 S. Ct. 2369
    (2014). In Lane, the Court found that “[t]ruthful testimony
    under oath by a public employee outside the scope of his ordinary job duties is
    speech as a citizen for First Amendment purposes.” 
    Lane, 134 S. Ct. at 2378
    . The
    Court noted that the subpoenaed testimony at issue in Lane was “far removed from
    the speech at issue in Garcetti.” 
    Id. at 2379.
    The communication in Lane was
    separate and apart from the employee’s obligations to his employer, see 
    id., while the
    memorandum in Garcetti was commissioned by the employer, 
    Garcetti, 547 U.S. at 422
    , 126 S. Ct. at 1960. The fact that Lane “learned of the subject matter
    of his testimony in the course of his employment” could not alone transform his
    “sworn testimony speech as a citizen” into employee speech on par with Garcetti’s
    employer-commissioned speech. See 
    Lane, 134 S. Ct. at 2379
    (“[T]he mere fact
    that a citizen’s speech concerns information acquired by virtue of his public
    employment does not transform that speech into employee . . . speech.”).
    The Court noted that, in finding that the employee’s memorandum was
    “made pursuant to [his] official responsibilities” in Garcetti, the Court “said
    nothing about speech that simply relates to public employment or concerns
    information learned in the course of public employment.” 
    Lane, 134 S. Ct. at 2379
    (internal quotation marks omitted). Indeed, in Garcetti, the Court “made explicit
    that its holding did not turn on the fact that the memo at issue concerned the
    20
    Case: 14-14149     Date Filed: 10/29/2015    Page: 21 of 50
    subject matter of the prosecutor’s employment, because the First Amendment
    protects some expressions related to the speaker’s job.” 
    Id. (internal quotation
    marks omitted). Thus, in Lane, the Court reiterated that “[t]he critical question
    under Garcetti is whether the speech at issue is itself ordinarily within the scope of
    an employee’s duties, not whether it merely concerns those duties.” 
    Id. (emphasis added);
    see 
    Garcetti, 547 U.S. at 421
    –22, 126 S. Ct. at 1960 (defining speech made
    pursuant to an employee’s job duties as “speech that owes its existence to a public
    employee’s professional responsibilities” and speech the “employer itself has
    commissioned or created”).
    After Lane, the exception to First Amendment protection in Garcetti for
    “speech that owes its existence to a public employee’s professional
    responsibilities,” 
    Garcetti, 547 U.S. at 421
    –22, 126 S. Ct. at 1960, must be read
    narrowly to encompass speech that an employee made in accordance with or in
    furtherance of the ordinary responsibilities of her employment, not merely speech
    that concerns the ordinary responsibilities of her employment.
    C.
    The second requirement—that the speech address a matter of public
    concern—concerns the context of the speech and asks whether the employee spoke
    on a matter of public concern or on matters of only personal interest. See, e.g.,
    
    Boyce, 510 F.3d at 1342
    –43. To fall within the realm of “public concern,” an
    21
    Case: 14-14149     Date Filed: 10/29/2015    Page: 22 of 50
    employee’s speech must relate to “any matter of political, social, or other concern
    to the community.” 
    Connick, 461 U.S. at 146
    , 103 S. Ct. at 1690; see Snyder v.
    Phelps, 
    562 U.S. 443
    , 453, 
    131 S. Ct. 1207
    , 1216 (2011) (including within the
    ambit of “public concern” speech that “is a subject of legitimate news interest . . .
    [or] a subject of general interest and of value and concern to the public” (internal
    quotation marks omitted)). The inquiry turns on “the content, form, and context of
    a given statement, as revealed by the whole record.” 
    Connick, 461 U.S. at 147
    –48,
    103 S. Ct. at 1690.
    In determining whether the purpose of the employee’s speech was to raise
    issues of public concern or to further her own private interest, we have recognized
    that “an employee’s speech will rarely be entirely private or entirely public.” E.g.,
    Akins v. Fulton Cty., 
    420 F.3d 1293
    , 1304 (11th Cir. 2005) (internal quotation
    marks omitted). Therefore, in reviewing the whole record, “[w]e ask whether the
    main thrust of the speech in question is essentially public in nature or private.”
    
    Vila, 484 F.3d at 1340
    (internal quotation marks omitted); see Morgan v. Ford, 
    6 F.3d 750
    , 755 (11th Cir. 1993) (per curiam) (“Rather than categorize each phrase
    the employee uttered, we consider whether the speech at issue was made primarily
    in the employee’s role as citizen, or primarily in the role of employee.” (internal
    quotation marks omitted)). If the “main thrust” of a public employee’s speech is
    22
    Case: 14-14149     Date Filed: 10/29/2015   Page: 23 of 50
    on a matter of public concern, the speech is protected. See 
    Morgan, 6 F.3d at 754
    –
    55.
    A court may also consider the employee’s attempt to make her concerns
    public along with the employee’s motivation in speaking. See 
    id. at 754;
    Vila, 484
    F.3d at 1339
    . However, “a court cannot determine that an utterance is not a matter
    of public concern solely because the employee does not air the concerns to the
    public.” See 
    Morgan, 6 F.3d at 754
    n.5; see also Kurtz v. Vickrey, 
    855 F.2d 723
    ,
    727 (11th Cir. 1988) (“[F]ocusing solely on [an employee’s efforts to communicate
    her concerns to the public], or on the employee’s motivation, does not fully reflect
    the Supreme Court’s directive that the content, form, and context of the speech
    must all be considered.”). Thus, whether the speech at issue was communicated to
    the public or privately to an individual is relevant—but not dispositive.
    ***
    Given Appellants’ heavy reliance on Lane, we think a quick word on that
    case’s impact on our precedent is in order. Lane focuses on the “citizen” aspect of
    the Garcetti analysis. In Lane, the Court held that the First Amendment “protects a
    public employee who provide[s] truthful sworn testimony, compelled by
    subpoena,” where testifying in court proceedings is outside the scope of the
    employee’s “ordinary job responsibilities.” 
    Lane, 134 S. Ct. at 2374
    –75. In so
    holding, the Court relied specifically on the nature of compelled testimony. 
    Id. at 23
                 Case: 14-14149      Date Filed: 10/29/2015    Page: 24 of 50
    2379–80. It found that any obligations an employee may have, as an employee, to
    her government employer are “distinct and independent from the obligation, as a
    citizen, to speak the truth” when offering sworn testimony in judicial proceedings.
    
    Id. at 23
    78–79 (noting “the obligation borne by all witnesses testifying under
    oath”). This “independent obligation” rendered the employee’s sworn testimony
    “speech as a citizen and set[] it apart from speech made purely in the capacity of an
    employee.” 
    Id. at 2379.
    The Court’s holding in Lane is a narrow one. Because it was “undisputed
    that [the employee’s] ordinary job responsibilities did not include testifying in
    court proceedings,” the Court “decide[d] only whether truthful sworn testimony
    that is not a part of an employee’s ordinary job responsibilities is citizen speech on
    a matter of public concern.” 
    Id. at 23
    78 n.4. Lane reinforces Garcetti’s holding
    that a public employee may speak as a citizen even if his speech involves the
    subject matter of his employment and clarifies the critical inquiry for retaliation
    claims. See 
    Lane, 134 S. Ct. at 2379
    . The Court’s repeated use of the term
    “ordinary” in reference to the phrase “job duties,” see, e.g., 
    id. at 2375,
    2377–78,
    and its confirmation that speech that merely concerns information acquired in the
    course of employment is not “employee speech” narrowed the field of employee
    speech left unprotected by Garcetti—but this is not a substantial shift in the law. It
    is, if anything, a slight modification and a useful clarification.
    24
    Case: 14-14149     Date Filed: 10/29/2015    Page: 25 of 50
    IV.
    Here, Appellants challenge the district court’s determination that they spoke
    as employees on matters related to the mission of their public employer—and not
    as citizens on matters of public concern. They offer three main reasons why their
    Memorandum constitutes protected speech: (1) Appellants took action that was not
    required by any job duty; (2) the Memorandum’s protests impacted matters of
    public concern, including “the safety and well-being of students” and “client care”;
    and (3) Appellants directed their concerns to persons “well outside [their] chain of
    command.” Appellees counter that Appellants’ speech owed its existence to
    Appellants’ ordinary job duties and that the Memorandum was nothing more than
    an internal complaint submitted to Dr. Lee-Barber’s supervisors complaining about
    Dr. Lee-Barber’s managerial style. We find that Appellants spoke as employees
    about matters of only personal interest, and their speech is therefore beyond the
    protection of the First Amendment.
    A.
    We first look to whether Appellants spoke as citizens or as employees. See
    
    Garcetti, 547 U.S. at 418
    , 126 S. Ct. at 1958; 
    Boyce, 510 F.3d at 1342
    . According
    to Appellants, their speech owed its existence to their job responsibilities only to
    the extent that they would not otherwise have been in a position to know of the
    matters about which they complained. They argue that their ordinary job duties
    25
    Case: 14-14149     Date Filed: 10/29/2015    Page: 26 of 50
    did not include raising ethical issues, protesting their supervisor’s professional
    incompetence “in the area of mandated assessments,” or critiquing the Center’s
    operations. Appellants contend that individual counseling was their “primary job,”
    and, while certain Appellants had “limited administrative/supervisory duties,”
    Appellants were not charged with “ultimate responsibility of the Center’s
    programs” and were not “ultimately responsible for its operations.” In short,
    Appellants argue that because they were not paid to offer a referendum on Dr. Lee-
    Barber’s management or the Center’s operations, their Memorandum does not
    amount to employee speech. Cf. 
    Garcetti, 547 U.S. at 421
    –22, 126 S. Ct. at 1959–
    60.
    As the Supreme Court observed in Garcetti, formal job descriptions “often
    bear little resemblance to the duties an employee actually is expected to perform.”
    
    Id. at 424–25,
    126 S. Ct. at 1962. Instead, Garcetti and its progeny require a
    “functional review” of an employee’s speech in relation to her duties or
    responsibilities. See 
    Abdur-Rahman, 567 F.3d at 1285
    . Here, Appellants claim
    that their only employment duties related to individual counseling and some
    administration and supervision. These duties, as described by Appellants, can be
    read narrowly so as not to mandate the act of speaking, but such a reading would
    disregard the actual activities engaged in by Appellants at the Center as well as the
    purpose served by the Memorandum.
    26
    Case: 14-14149     Date Filed: 10/29/2015   Page: 27 of 50
    As a group, Appellants supervised employees, trainees, and other staff;
    trained interns, candidates, and practicum students; assessed at-risk students; and
    counseled individuals, couples, and groups. Dr. Arranz was the Crisis Response
    Coordinator for the Center; he helped develop both the Mandated Safety
    Assessment Program and the procedures used in assessing a student through the
    Program. Dr. Reid was the Associate Director on Duty when Dr. Lee-Barber was
    unavailable; she also supervised staff and trainees, assisted in the coordination of
    clinical services, and was a consultant to the Office of the Dean of Students. Dr.
    Alves was the Internship Training Director and served on the Center’s Executive
    Committee. Dr. Gunter was the Coordinator of Practicum Training, and Dr.
    Bosshardt coordinated the Center’s Mind-Body programs—both provided general
    clinical services. More than a few of Appellants, then, served in supervisory roles
    at and managed programs administered by the Center.
    The Memorandum details how Dr. Lee-Barber’s conduct affected
    Appellants’ ability to fulfill these roles. Drs. Arranz and Reid performed mandated
    assessments; Appellants stated that Dr. Lee-Barber’s lack of necessary knowledge
    compromised their ability to perform these mandated assessments and to manage
    risk and crisis. Dr. Reid assisted in the development of policies and procedures for
    the Center; Appellants complained that Dr. Lee-Barber lacked understanding about
    “some” of the Center’s policies and procedures. Drs. Reid, Alves, Gunter, and, to
    27
    Case: 14-14149      Date Filed: 10/29/2015    Page: 28 of 50
    some extent, Arranz supervised, trained, and recruited candidates into the Center’s
    training programs; Appellants complained that Dr. Lee-Barber’s mismanagement
    impacted the Center’s ability to recruit and retain qualified candidates. Appellants
    provided clinical services to the student body, faculty, and staff at the University;
    Appellants complained that Dr. Lee-Barber was an incompetent manager of
    personnel, “the primary clinical resource of the Center.” In short, each complaint
    or concern relates back to Appellants’ ordinary duties.
    Activities undertaken in the course of performing one’s job are activities
    undertaken “pursuant to employment responsibilities.” See 
    Garcetti, 547 U.S. at 422
    –24, 126 S. Ct. at 1960–61. Appellants raised concerns about Dr. Lee-Barber
    in the course of performing—or, more accurately, in the course of trying to
    perform—their ordinary roles as coordinators, psychologists, committee members,
    and supervisors. Each complaint in the Memorandum was made in furtherance of
    their ability to fulfill their duties with the goal of correcting Dr. Lee-Barber’s
    alleged mismanagement, which interfered with Appellants’ ability to perform. See
    D’Angelo v. Sch. Bd., 
    497 F.3d 1203
    , 1210–12 (11th Cir. 2007) (finding high-
    ranking employee’s broad administrative responsibilities rendered speech “to
    fulfill his professional duties” unprotected); see also Winder v. Erste, 
    566 F.3d 209
    , 215 (D.C. Cir. 2009) (“[Employee’s speech] was an attempt to ensure proper
    implementation of [his duties] and was therefore offered pursuant to his job
    28
    Case: 14-14149     Date Filed: 10/29/2015    Page: 29 of 50
    duties.”). While the Memorandum does not bear the hallmarks of daily activity, it
    was drafted and submitted by Appellants in the course of carrying out their daily
    activities. See, e.g., Paske v. Fitzgerald, 
    785 F.3d 977
    , 984 (5th Cir. 2015) (“When
    speech-related activities are required by one’s position or undertaken in the course
    of performing one’s job, they are within the scope of the employee’s duties.”
    (internal quotation marks omitted)), petition for cert. docketed, No. 15-162 (Aug.
    5, 2015). Thus, it is evident that Appellants’ speech “owes its existence” to their
    professional responsibilities, Garcetti, 547 U.S. at 
    421, 126 S. Ct. at 1960
    , and it
    “cannot reasonably be divorced from those responsibilities,” 
    Abdur-Rahman, 567 F.3d at 1283
    .
    Further, we do not agree that speech regarding conduct that interferes with
    an employee’s job responsibilities is not itself ordinarily within the scope of the
    employee’s duties. Implicit in Appellants’ duty to perform their roles as
    psychologists, committee members, supervisors, and coordinators is the duty to
    inform, as Appellants put it, “those that would appear to have the most need to
    know and best opportunity to investigate and correct” the barriers to Appellants’
    performance. For example, in Boyce, two employees at the Department of Family
    and Children Services complained to their supervisors about the size of their
    caseloads, which they viewed to be the result of mismanagement of internal
    administrative 
    affairs. 510 F.3d at 1344
    –45. The plaintiffs were case workers;
    29
    Case: 14-14149       Date Filed: 10/29/2015      Page: 30 of 50
    they were responsible for investigating the cases of children allegedly at risk and
    making recommendations to their supervisors. 
    Id. at 1336,
    1343. Still, we found
    that the plaintiffs spoke “pursuant to [their] employment responsibilities” in
    reporting conduct that affected the plaintiffs’ ability to manage their cases, close
    cases, and meet deadlines. 
    Id. at 1345–46
    (internal quotation marks omitted). In
    other words, in reporting conduct that interfered with their ordinary job duties, the
    plaintiffs in Boyce spoke pursuant to those duties. And the same is true of
    Appellants here.
    Because Appellants spoke as employees, not as citizens, their Memorandum
    does not implicate the First Amendment. See 
    id. at 1343.
    B.
    Our inquiry could—but does not—end here. 5 Under Garcetti’s second
    threshold prong, we next ask whether Appellants’ speech “addressed an issue
    relating to the mission of [the Center] or a matter of public concern.” See 
    id. at 1342.
    Appellants acknowledge that some of their protests “were directed to
    personal employment situations,” but they argue that the “main thrust” of their
    Memorandum was the treatment of student mental health issues by the Center and
    5
    Having determined that Appellants spoke as employees, we need not ask whether the
    subject matter of Appellants’ speech was a topic of public concern. See 
    Boyce, 510 F.3d at 1343
    .
    However, the “citizen” inquiry and the “public concern” inquiry are closely intertwined. See
    
    Lane, 134 S. Ct. at 2379
    –80 (emphasizing special value of employee speech in determining
    citizen-employee inquiry); see also 
    Abdur-Rahman, 567 F.3d at 1283
    –86; 
    Boyce, 510 F.3d at 1343
    –47. Thus, we think it would better serve the parties if we address both prongs of the
    Garcetti analysis.
    30
    Case: 14-14149       Date Filed: 10/29/2015       Page: 31 of 50
    the impact of that treatment on student health. The district court correctly
    concluded, however, that the form, content, and context of the Memorandum, as
    construed in the light most favorable to Appellants, indicate that Appellants were
    speaking as employees on conduct that interfered with their job responsibilities,
    rather than as citizens on matters of social, political, or other civic concern. 6 See
    
    Connick, 461 U.S. at 146
    , 103 S. Ct. at 1690.
    After Connick, “courts have found speech that concerns internal
    administration of the educational system and personal grievances will not receive
    constitutional protection.” Maples v. Martin, 
    858 F.2d 1546
    , 1552 (11th Cir.
    1988); see Ferrara v. Mills, 
    781 F.2d 1508
    , 1516 (11th Cir. 1986) (finding
    teacher’s complaints about manner of course registration and course assignments
    unprotected). “However, [an employee] whose speech directly affects the public’s
    perception of the quality of education in a given academic system find[s her]
    speech protected.” 
    Maples, 858 F.2d at 1553
    . Further, while speech that
    “touch[es] upon a matter of public concern” may be considered protected speech,
    see 
    Connick, 461 U.S. at 149
    , 103 S. Ct. at 1691, our determination must be based
    6
    Appellants request “credit” for statements within the Memorandum that the
    Memorandum “[was] not an employee grievance” and “not merely [a compilation of] employee
    grievances.” While we are required to view the facts in the light most favorable to Appellants as
    the nonmoving parties, Ave. CLO Fund, 
    Ltd., 723 F.3d at 1294
    , such statements are not “facts.”
    Rather, such statements are conclusions designed to have legally operative effects. See, e.g.,
    Avirgan v. Hull, 
    932 F.2d 1572
    , 1577 (11th Cir. 1991). While we appreciate Appellants’
    characterization of their speech, it is the province of the court to determine whether the
    Memorandum is an employee grievance. See, e.g., 
    Moss, 782 F.3d at 618
    (stating that both
    prongs of Garcetti are questions of law).
    31
    Case: 14-14149       Date Filed: 10/29/2015       Page: 32 of 50
    on the record as a whole, see id. at 
    147–48, 103 S. Ct. at 1690
    ; see also Abdur-
    
    Rahman, 567 F.3d at 1284
    (cannot consider facts in isolation).
    In this case, we find that Appellants’ speech did not constitute speech on a
    matter of public concern. Their Memorandum is focused on their view that Dr.
    Lee-Barber is a poor leader and a deficient manager, and how Dr. Lee-Barber’s
    conduct adversely affected them and other employees of the Center. See, e.g.,
    Watkins v. Bowden, 
    105 F.3d 1344
    , 1353 (11th Cir. 1997) (per curiam) (finding
    employee’s complaints about how colleagues behaved toward her and how that
    behavior affected her work were not protected). The Memorandum sets forth a
    litany of complaints, including that Dr. Lee-Barber interfered with Appellants’
    “ability to optimally perform daily required tasks,” mismanaged personnel, failed
    to maintain positive relationships with trainees, was hostile to feedback,
    encouraged certain testimony in pending tenure revocation proceedings, and
    treated “staff of color” differently from “white-identified staff.” 7
    Appellants contend that, even if many of their complaints are private in
    nature, the Memorandum as a whole is grounded in the public interest. They
    contend that the sufficiency of mental health services provided by public
    institutions to students, faculty, and staff is a matter of extreme public importance.
    7
    If the speech at issue was Appellants’ truthful testimony at the subject tenure revocation
    proceeding, Lane might require a conclusion different from the one that we reach today.
    However, Appellants’ stated concern was Dr. Lee-Barber’s alleged “misuse of her authority and
    power in encouraging a certain level of participation” in the revocation proceedings. Neither
    Appellants’ testimony nor the proceedings themselves are discussed in the Memorandum.
    32
    Case: 14-14149     Date Filed: 10/29/2015    Page: 33 of 50
    These public concerns, they argue, are reflected in their complaints about Dr. Lee-
    Barber’s deficient management of Center operations and failure to maintain
    positive trainee relationships, both of which Appellants contend affect the quality
    of services provided by the Center and jeopardize the Center’s reputation. We
    recognize that the question of what constitutes proper care in the treatment of
    mental health issues is a matter worthy of a public forum. But, we find that, while
    the Memorandum may touch up against matters of public concern, it is not directed
    to such concerns. See, e.g., 
    Boyce, 510 F.3d at 1344
    –45.
    In its introductory remarks, the Memorandum makes vague and sweeping
    references to “an adverse impact on client care,” “the safety and well-being of
    students,” and the Center’s “ability to provide a safe environment to . . . students,”
    without reference to specific instances in which the Center failed to effectively
    manage risk or to provide quality care. On the other hand, the Memorandum goes
    into great detail and offers specific examples when addressing Appellants’
    personal grievances and frustrations with Dr. Lee-Barber’s management of the
    Center. It refers to Dr. Lee-Barber’s deficient ideological approach to clinical
    work, refusal to address staff concerns, poor communication style, “singular way
    of examining issues,” and displays of “significant emotional distress.” See, e.g.,
    Mpoy v. Rhee, 
    758 F.3d 285
    , 291 (D.C. Cir. 2014) (“[Unprotected speech] list[ed]
    a litany of complaints indicating that the school, and particularly its principal, had
    33
    Case: 14-14149     Date Filed: 10/29/2015   Page: 34 of 50
    been interfering with [the employee’s] ‘primary duty.’”). Appellants sought a
    “stable work environment” to enable them to “carry out all aspects of their work”
    and “to optimally perform daily required tasks.” Upon a careful reading, the public
    simply does not factor into Appellants’ concerns.
    We have said before that “the relevant inquiry is not whether the public
    would be interested in the topic of the speech at issue,” it is “whether the purpose
    of [the employee’s] speech was to raise issues of public concern.” Maggio v.
    Sipple, 
    211 F.3d 1346
    , 1353 (11th Cir. 2000) (emphases added) (internal quotation
    marks omitted); see also Linhart v. Glatfelter, 
    771 F.2d 1004
    , 1010 (7th Cir. 1985)
    (Connick “requires us to look at the point of the speech in question: was it the
    employee’s point to bring wrongdoing to light? Or to raise other issues of public
    concern, because they are of public concern? Or was the point to further some
    purely private interest?”). Appellants’ speech, while ostensibly intertwined with
    the services provided by the Center, was not intended to address a matter of public
    concern from the perspective of a citizen. See 
    Boyce, 510 F.3d at 1344
    –45. It was
    only incident to voicing their personal concerns that Appellants’ remarks touched
    upon matters that might potentially affect the student body. See Pearson v.
    Macon-Bibb Cty. Hosp. Auth., 
    952 F.2d 1274
    , 1278 (11th Cir. 1992); see also
    Gomez v. Tex. Dep’t of Mental Health & Mental Retardation, 
    794 F.2d 1018
    , 1022
    (5th Cir. 1986) (“Whatever the significance of [the] speech . . . , he was not
    34
    Case: 14-14149    Date Filed: 10/29/2015    Page: 35 of 50
    seeking to alert the public to any actual or potential wrongdoing or breach of the
    public trust . . . .”). The “main thrust” of the Memorandum’s content “took the
    form of a private employee grievance.” 
    Morgan, 6 F.3d at 755
    .
    Given its form and context, Appellants’ Memorandum did not relate to a
    matter of public concern. As to form, Appellants used the Memorandum as an
    internal channel through which they could, in their capacities as employees at the
    Center, relay to Dr. Lee-Barber’s supervisors and other University officials what
    they believed to be Dr. Lee-Barber’s deficient management and poor leadership.
    Also, although not dispositive to our inquiry, Appellants made no attempt to
    make their concerns public. See 
    id. at 754;
    Kurtz, 855 F.2d at 727
    . The issues
    outlined in the Memorandum were raised, discussed, investigated, and resolved
    privately, see 
    Connick, 461 U.S. at 148
    n.8, 103 S. Ct. at 1691 
    n.8, and without any
    intervention from or communication with outside persons or agencies, cf.
    
    Pickering, 391 U.S. at 564
    , 88 S. Ct. at 1732–33 (employee sent letter to local
    newspaper); 
    Akins, 420 F.3d at 1304
    (employee requested special meeting with
    public official); 
    Maples, 858 F.2d at 1549
    (employee’s criticisms published in
    public report). Accordingly, the means by which Appellants communicated their
    concerns further supports that this was a private employee grievance.
    V.
    35
    Case: 14-14149    Date Filed: 10/29/2015   Page: 36 of 50
    We find that the district court correctly concluded that the speech for which
    the Appellants seek First Amendment protection was made by them as employees
    and not as citizens, and on matters related to their employment and not public
    concern. Therefore, the district court’s grant of summary judgment to Appellees is
    AFFIRMED.
    36
    Case: 14-14149     Date Filed: 10/29/2015   Page: 37 of 50
    MARTIN, Circuit Judge, dissenting:
    The Majority concludes that several psychologists who work in Georgia
    State University’s Counseling and Testing Center (“Center”) were speaking as
    employees, rather than citizens, when they criticized the practices of that Center’s
    Director. The Majority also holds that these criticisms are not a matter of public
    concern. I believe the First Amendment affords more protection to public
    employees than the Majority opinion allows, and I would reverse the District
    Court’s grant of summary judgment to the University. It is for that reason I
    respectfully dissent.
    The Supreme Court regularly reminds us that “public employees do not
    surrender all their First Amendment rights by reason of their employment. Rather,
    the First Amendment protects a public employee’s right, in certain circumstances,
    to speak as a citizen addressing matters of public concern.” Garcetti v. Ceballos,
    
    547 U.S. 410
    , 417, 
    126 S. Ct. 1951
    , 1957 (2006). For example in Lane v. Franks,
    ___ U.S. ___, 
    134 S. Ct. 2369
    (2014), the Supreme Court reaffirmed that “speech
    by public employees on subject matter related to their employment holds special
    value precisely because those employees gain knowledge of matters of public
    concern through their employment.” 
    Id. at 2379.
    Given this “special value,” Lane
    indicates that we should exercise care in applying Garcetti’s exception to First
    Amendment protection.
    37
    Case: 14-14149        Date Filed: 10/29/2015       Page: 38 of 50
    In exercising this care, we ask two questions: first, whether the psychologists
    spoke as citizens; and second, whether their speech implicated a matter of public
    concern. Moss v. City of Pembroke Pines, 
    782 F.3d 613
    , 617 (11th Cir. 2015).
    And as we always do in reviewing the grant of summary judgment, we “construe
    the facts and draw all inferences in the light most favorable to the nonmoving
    party.” Feliciano v. City of Miami Beach, 
    707 F.3d 1244
    , 1252 (11th Cir. 2013)
    (quotation omitted). The District Court and the Majority answer “no” to both
    questions. My answer is “yes” to both, so I write to explain how I part ways with
    my colleagues.
    I.
    As I said, in order to receive First Amendment protection, the psychologists
    must first have spoken as citizens rather than employees. The Supreme Court
    recently gave us guidance about how to answer this question. In Lane v. Franks,
    our Circuit held that Mr. Lane’s sworn testimony was employee speech because he
    “learned of the subject matter of his testimony in the course of his 
    employment.” 134 S. Ct. at 2379
    . We were wrong.1 In reversing the judgment of this Court, the
    Supreme Court told us that “the mere fact that a citizen’s speech concerns
    information acquired by virtue of his public employment does not transform that
    speech into employee—rather than citizen—speech.” 
    Id. Rather, “[t]he
    critical
    1
    Since I was on the panel of this court that decided Lane, I suppose another way to say it is I was
    wrong.
    38
    Case: 14-14149       Date Filed: 10/29/2015      Page: 39 of 50
    question under Garcetti is whether the speech at issue is itself ordinarily within the
    scope of an employee’s duties, not whether it merely concerns those duties.” 
    Id. (emphasis added).2
    The Majority is, of course, correct when it says that after Lane, Garcetti’s
    exception to First Amendment protection must be construed narrowly to
    encompass only “speech that an employee made in accordance with or in
    furtherance of the ordinary responsibilities of her employment, not merely speech
    that concerns the ordinary responsibilities of her employment.” But I do not see
    that the Majority applies its own enunciation of the rule. Instead, the Majority
    broadly reasons that an employee is unprotected when she speaks about conduct
    that in some way interferes with her ordinary job responsibilities. But this does not
    give sufficient weight to Lane’s clarification of our First Amendment precedent.
    It is clear to me that the psychologists’ speech was not “ordinarily within the
    scope of [their] duties.” 
    Id. As set
    forth in the Magistrate Judge’s Report and
    Recommendation, their duties included “providing counseling services to the GSU
    population, conducting mandatory risk assessments of students of concern, and
    supervising and training the individuals within the [Center’s] training and
    practicum programs.” According to their sworn declarations, the psychologists
    2
    The District Court did not mention Lane in its order denying First Amendment protection to the
    psychologists, and therefore seems not to have benefited from the guidance the Supreme Court
    gave. Perhaps the parties’ briefs did not refer to Lane because it had not been decided by the
    time the briefs were filed. However, Lane issued over two months before the District Court
    ruled and now gives us guidance for deciding this case.
    39
    Case: 14-14149       Date Filed: 10/29/2015      Page: 40 of 50
    were not responsible for critiquing or assessing the Center Director’s performance
    and its impact on student mental health or the functioning of the Center. For
    instance, while Corey M. Arranz was the Center’s Crisis Response Coordinator
    overseeing crisis services, he “was not charged with ultimate oversight of the
    [Center’s] programs, . . . operations of the [Center] . . . [or] supervision, evaluation,
    critique, appraisal or reporting as to the performance of the director.” Likewise,
    Melissa A. Alves noted that while she was responsible for therapy and
    consultations, as well as educational instruction and service on committees, she
    was not “ultimately responsible for operations at the [Center],” nor was she
    “responsible for supervision, evaluation, critique, appraisal or reporting as to the
    performance of the director.” So too with the remaining Appellants—Sandrine M.
    Bosshardt, Kensa Gunter, and Alaycia Reid. 3
    No one really disputes that the psychologists had only limited supervisory
    duties. Nevertheless, the Majority suggests that even this limited supervisory role
    brings the psychologists’ criticism of the Director’s performance within their
    ordinary job responsibilities. But as nonmoving parties, the psychologists are
    entitled to have “[a]ll reasonable inferences arising from the undisputed facts”
    drawn in their favor. Ave. CLO Fund, Ltd. v. Bank of Am., N.A., 
    723 F.3d 1287
    ,
    1294 (11th Cir. 2013) (quotation omitted). The Majority’s emphasis on its own
    3
    At oral argument, counsel for the University agreed that these declarations were the primary
    evidence in the record concerning the psychologists’ job duties.
    40
    Case: 14-14149      Date Filed: 10/29/2015     Page: 41 of 50
    view of the Appellants’ supervisory roles is not therefore proper at the summary
    judgment stage.
    I certainly recognize that parts of the Memorandum touched on the
    psychologists’ job duties. The Memorandum asserts, for example, that “Dr. Lee-
    Barber’s lack of knowledge in the areas of complex psychopathology and
    ineffectiveness in dealing with campus collaborators, and her inability to advocate
    for the appropriate use of psychologists’ skills in conducting [mandatory student
    risk] assessments significantly compromises the [Center’s] ability to effectively
    manage risk and crisis.” The Memorandum also notes the Director’s detrimental
    effect on the “[Center’s] ability to attract, recruit, and retain trainees . . . [which]
    directly impacts the quantity and quality of service provision at the [Center].” The
    psychologists do not contest that counseling, risk assessment, and trainee
    recruitment were part of their ordinary responsibilities.
    However, Lane tells us that the First Amendment protects the speech an
    employee makes outside of her ordinary obligations, even if it touches on those
    obligations. Public employees “are uniquely qualified to comment” on issues of
    public concern because of the knowledge they gain through their ordinary work
    responsibilities. 
    Lane, 134 S. Ct. at 2380
    (quotation omitted). Here, the
    psychologists spoke of their own duties only in the context of raising broader
    concerns about the effects of the Director’s mismanagement. Specifically, the
    41
    Case: 14-14149      Date Filed: 10/29/2015    Page: 42 of 50
    psychologists said that the Director’s practices impeded their ability to identify
    students who might be a risk to themselves or others and to provide effective
    counseling services. I do not view these health and safety concerns as merely
    personal gripes or employment-related grievances. See Cook v. Gwinnett Cty.
    Sch. Dist., 
    414 F.3d 1313
    , 1319 (11th Cir. 2005) (holding that a bus driver’s
    concerns about “the safety of children due to bus overcrowding and the lack of
    time allotted for pre-trip bus inspections” were not merely “internal bus driver
    employment issues”); see also Peterson v. Atlanta Hous. Auth., 
    998 F.2d 904
    , 917
    n.25 (11th Cir. 1993) (“Some issues may be obviously of public concern from their
    subject matter, for instance, an alleged health or safety risk.”). In contrast, the
    Majority concludes that the Appellants’ ordinary duties included the obligation to
    make these criticisms.
    In support of its conclusion, the Majority cites cases I see as easily
    distinguishable from this one. D’Angelo v. School Board of Polk County, Florida,
    
    497 F.3d 1203
    (11th Cir. 2007), for example, is a quintessential “enumerated duty”
    case. In D’Angelo, the school principal who was denied First Amendment
    protection admitted that he pursued charter conversion to improve the quality of
    education at his school. This was one of his listed job responsibilities and indeed
    what he described as his “number one duty.” 
    Id. at 1210
    (quotation omitted). In
    42
    Case: 14-14149     Date Filed: 10/29/2015     Page: 43 of 50
    contrast, our psychologists’ jobs include no duty, either express or implied, to
    critique higher management on the broader issues they raised.
    The Majority also cites Boyce v. Andrew, 
    510 F.3d 1333
    (11th Cir. 2007)
    (per curiam), in which this Court held that internal complaints by social services
    case managers about the size of their caseloads were unprotected employee speech.
    
    Id. at 1343.
    In so holding, we noted that the case managers’ complaints focused on
    “their respective views that their caseloads were too high, which caused each not to
    meet expected deadlines, and their consequent need for assistance.” 
    Id. at 1343–
    44. Thus, “[t]he purpose of their grievances clearly was not to raise public
    awareness about children within the care of [their office].” 
    Id. at 1346.
    Here, in
    contrast, the psychologists complained not about a routine aspect of their daily
    work, but about broader mismanagement and dysfunction at the Center. In doing
    so, they spoke directly to the quality of services the Center offered to the
    University and its students.
    The Majority also says that the psychologists spoke as employees because
    they reported conduct that related to their ability to fulfill their respective
    responsibilities. This argument treads too closely to that affirmatively rejected by
    Lane. The Supreme Court repeats the modifier “ordinary” nine times in the Lane
    opinion, emphasizing that an employee loses First Amendment protection only as
    to speech he undertakes in “perform[ing] the tasks he was paid to perform.” 134
    43
    Case: 14-14149        Date Filed: 10/29/2015        Page: 44 
    of 50 S. Ct. at 2379
    (quoting 
    Garcetti, 547 U.S. at 422
    , 126 S. Ct. at 1960).4 Lane’s
    holding strengthens Garcetti’s “significant point” that First Amendment protection
    should only be withheld from speech “commissioned or created” by the employer.
    
    Garcetti, 547 U.S. at 421
    422, 126 S. Ct. at 1960
    . To say, as the Majority does,
    that the psychologists spoke as employees because “each complaint or concern
    relates back to Appellants’ ordinary duties,” seems to me to deny protection based
    on “the mere fact that [the psychologists’] speech concerns information acquired
    by virtue of [their] public employment.” 
    Lane, 134 S. Ct. at 2379
    . 5 Binding
    Supreme Court precedent forbids this.
    Although the Majority acknowledges Lane’s import to some degree, it does
    not apply its rule. I read the Memorandum to address matters beyond the scope of
    4
    At least two of our sister Circuits have interpreted this emphasis on “ordinary” job duties as
    potentially limiting the exception to First Amendment protection for employee speech even
    beyond what Garcetti envisions. See Dougherty v. Sch. Dist. of Phil., 
    772 F.3d 979
    , 990 (3d Cir.
    2014) (“If anything, Lane may broaden Garcetti’s holding by including ‘ordinary’ as a modifier
    to the scope of an employee’s job duties.”); Mpoy v. Rhee, 
    758 F.3d 285
    , 295 (D.C. Cir. 2014)
    (noting that the repeated use of “ordinary” may limit “the realm of employee speech left
    unprotected by Garcetti”).
    5
    The only case the Majority cites that directly holds that an employee is unprotected when he
    reports conduct that “interferes with his job responsibilities” is Winder v. Erste, 
    566 F.3d 209
    ,
    215 (D.C. Cir. 2009). However, the D.C. Circuit has since called Winder into doubt, noting that
    “it is possible that Winder’s broad language, interpreting Garcetti as leaving an employee
    unprotected when he reports conduct that ‘interferes with his job responsibilities,’ . . . could be in
    tension with Lane’s holding.” 
    Mpoy, 758 F.3d at 294
    . In the wake of Lane and the D.C.
    Circuit’s own questioning of Winder’s continued viability, I give this out-of-circuit precedent
    little weight.
    44
    Case: 14-14149      Date Filed: 10/29/2015    Page: 45 of 50
    the ordinary job duties of its writers, so I would hold that the psychologists spoke
    as citizens rather than employees.
    II.
    The Majority also holds that the Memorandum does not implicate a matter
    of public concern. Speech involves matters of public concern when it can be
    “fairly considered as relating to any matter of political, social, or other concern to
    the community.” Connick v. Myers, 
    461 U.S. 138
    , 146, 
    103 S. Ct. 1684
    , 1690
    (1983). To decide whether speech is a matter of public concern, we look at “the
    content, form, and context of a given statement, as revealed by the whole record.”
    Id. at 
    147–48, 103 S. Ct. at 1690
    .
    In Peterson, we found guidance in “a critical word in the Supreme Court’s
    articulation of the standard, that is the word 
    ‘fairly.’” 998 F.2d at 916
    (quoting
    
    Connick, 461 U.S. at 146
    , 103 S. Ct. at 1690). We explained that:
    the Supreme Court did not say that an employee’s speech must be
    “definitively” or “clearly” or “indisputably” characterized as a matter
    of public concern. . . . If it is capable of being fairly so characterized,
    then dismissal on summary judgment without examination of the
    evidence supporting the claim is inappropriate.
    
    Id. The Majority
    acknowledges that “the question of what constitutes proper care
    in the treatment of mental health issues is a matter worthy of a public forum.”
    Nevertheless, the Majority holds that the “main thrust” of the psychologists’
    speech was voicing private grievances against the Director. But given that they
    45
    Case: 14-14149     Date Filed: 10/29/2015     Page: 46 of 50
    also advanced health and safety issues that can be “fairly” considered matters of
    public concern, summary judgment was not properly entered against them.
    No doubt some of the problems set out in the Memorandum relate to the
    impact the Director’s conduct had on how the psychologists carried out their job
    duties. However, we have held that if employee speech “contained some matters
    of public interest in addition to . . . personal attacks, the personal nature of the
    speech would not, standing alone, be sufficient to render the speech private.”
    Mitchell v. Hillsborough Cty., 
    468 F.3d 1276
    , 1285 n.22 (11th Cir. 2006)
    (emphasis added). On this record, I believe there is a “sufficient quantum of
    content touching a matter of public concern” to support the Appellants’ First
    Amendment claim. 
    Id. The University
    recognized at oral argument that the Memorandum contained
    “some matters of concern.” For example, early in the Memorandum, the
    psychologists emphasize that the Director’s conduct has caused “an adverse impact
    on client care and has jeopardized the reputation of the Center both in the GSU
    community and with community collaborators.” The Memorandum also mentions
    that these failings “jeopardize the programs, contribute to and cause waste of
    resources and capital, risk the safety and well-being of students served by the
    programs and threaten the integrity of the administrative and extra-judicial
    processes inherent in our governance.”
    46
    Case: 14-14149     Date Filed: 10/29/2015    Page: 47 of 50
    The enumerated grievances also connect the Director’s conduct to the
    quality of services the Center provides. In the section on trainee relationships, the
    psychologists express concern that “any rifts in our relationships or reputation [as a
    training center] directly impacts the quantity and quality of service provision at the
    [Center].” In the section on management of Center resources, they raise the
    concern that the Director’s lack of knowledge “directly impacts the development of
    policies and procedures necessary to create an effective system by which to meet
    the service demands of the students and the University community.” Even though
    the psychologists do reference their own grievances, they return throughout the
    Memorandum to the Director’s impact on the quality of mental health services
    delivered by the Center. Clearly, in my view, the Memorandum contains both
    matters of public and private concern.
    In Connick, the Supreme Court confronted comparable facts. Connick
    presented the question of whether an Assistant District Attorney’s questionnaire to
    other attorneys in the office involved matters of public concern. 
    Id. at 140–42,
    103
    S. Ct. at 1686–87. Although the Supreme Court found that most of the employee’s
    questions were “mere extensions of [her] dispute over her transfer to another
    section of the criminal court,” it ruled that one question, asking whether Assistant
    District Attorneys felt pressure to work on political campaigns, touched upon a
    matter of public concern. 
    Id. at 148,
    103 S. Ct. at 1690. Despite the primarily
    47
    Case: 14-14149     Date Filed: 10/29/2015    Page: 48 of 50
    personal nature of the questionnaire, the Supreme Court proceeded to the next part
    of the Pickering analysis based on that one question. Id. at 
    149, 103 S. Ct. at 1691
    .
    This Court’s decision in Maples v. Martin, 
    858 F.2d 1546
    (11th Cir. 1988),
    is also instructive. There, we considered whether a report that included results of a
    survey of professors in the Mechanical Engineering Department at Auburn
    University involved matters of public concern. 
    Id. at 1549.
    A “main concern” of
    the report was decidedly private in nature: “the lack of faculty involvement in
    administrative decisionmaking and the ‘morale problem’ in the Department.” 
    Id. Indeed, “[t]he
    tone of the [report] was extremely critical of the Department Head.”
    
    Id. Still, this
    Court held that “while critical of the way the . . . Department ha[d]
    been managed by the Department Head,” the report also touched on issues of
    public concern like the curriculum, facilities, and performance of graduates. 
    Id. at 1553.
    In other words, it was enough that “[a]t least part of the motivation for . . .
    publishing the [report] was to alert both the administration and other interested
    parties of the problems the Department was facing in providing . . . students with
    an adequate engineering education.” 
    Id. Our Court
    concluded that “the appellants
    were sincere in their efforts to alert the public to the conditions of [the]
    Department, even if that concern was co-mingled with criticism of the Department
    Head’s management style.” 
    Id. I would
    extend the reasoning from Maples to this
    case and credit the psychologists with sincerely attempting to inform the public
    48
    Case: 14-14149      Date Filed: 10/29/2015    Page: 49 of 50
    about the declining quality of health services at the Center. I would so hold, even
    though their Memorandum included some complaints of a more private nature.
    My conclusion is not altered by the fact that the Appellants’ Memorandum
    was distributed internally. As the Supreme Court tells us, the fact that an
    employee “expressed his views inside his office, rather than publicly, is not
    dispositive.” 
    Garcetti, 547 U.S. at 420
    , 126 S. Ct. at 1959; see also Givhan v. W.
    Line Consol. Sch. Dist., 
    439 U.S. 410
    , 415–16, 
    99 S. Ct. 693
    , 696–97 (1979) (“The
    First Amendment forbids abridgment of the ‘freedom of speech.’ Neither the
    Amendment itself nor our decisions indicate that this freedom is lost to the public
    employee who arranges to communicate privately with his employer rather than to
    spread his views before the public.”). Beyond that, the psychologists addressed the
    Memorandum to those at the highest levels of the University’s administration—
    including the Provost, the Dean of Students, and the Vice President for Student
    Affairs. Their concerns were not directed to the human resources department.
    This manner of publication also weighs in favor of treating their speech as relating
    to matters of public concern. After all, “[t]here is considerable value . . . in
    encouraging, rather than inhibiting speech by public employees.” 
    Lane, 134 S. Ct. at 2377
    . First Amendment principles do not require us to penalize an employee for
    choosing to first alert those within the University’s administration to alleged
    mismanagement before seeking to publicly embarrass the University.
    49
    Case: 14-14149    Date Filed: 10/29/2015   Page: 50 of 50
    III.
    I believe these psychologists were speaking as citizens on a matter of public
    concern. Were my view to prevail, we would reverse and remand for the District
    Court to consider whether the University “had an adequate justification for treating
    the [psychologists] differently from any other member[s] of the public based on the
    [its] needs as an employer.” 
    Id. at 23
    80 (quotation omitted). If the District Court
    held that the psychologists’ First Amendment interests outweighed the University’s
    needs, the psychologists would then be entitled to have a jury consider their case
    that their speech was a “substantial motivating factor” in their termination. 
    Moss, 782 F.3d at 618
    . Likewise, the University would have an opportunity to prove that
    it would have terminated the psychologists even absent their speech. 
    Id. Maybe the
    psychologists would succeed before a jury—maybe not. But, at this stage in
    the analysis, I understand Supreme Court precedent to characterize their
    Memorandum as citizen speech on a matter of public concern. Therefore I
    respectfully dissent.
    50
    

Document Info

Docket Number: 14-14149

Citation Numbers: 804 F.3d 1149

Filed Date: 10/29/2015

Precedential Status: Precedential

Modified Date: 1/12/2023

Authorities (27)

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Adis M. Vila v. Eduardo J. Padron , 484 F.3d 1334 ( 2007 )

Janice Akins v. Fulton County, Georgia , 420 F.3d 1293 ( 2005 )

Dora Elizabeth Cook v. Gwinnett Co. School Dist. , 414 F.3d 1313 ( 2005 )

Gary Mitchell v. Hillsborough County , 468 F.3d 1276 ( 2006 )

Lawrence J. Ferrara v. Thomas Mills , 781 F.2d 1508 ( 1986 )

dr-glennon-maples-dr-weldon-swinson-dr-allen-barbin-dr-john-turner , 858 F.2d 1546 ( 1988 )

J.R. Bryson, Cross-Appellee v. City of Waycross, C.B. Heys, ... , 888 F.2d 1562 ( 1989 )

Watkins v. Bowden , 105 F.3d 1344 ( 1997 )

shirley-p-peterson-v-the-atlanta-housing-authority-jane-fortson-in-her , 998 F.2d 904 ( 1993 )

jacqueline-r-morgan-v-john-ford-individually-and-in-his-official , 6 F.3d 750 ( 1993 )

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Davis v. McKinney , 518 F.3d 304 ( 2008 )

Lillie R. Battle v. Board of Regents of GA , 468 F.3d 755 ( 2006 )

57-fair-emplpraccas-bna-1518-58-empl-prac-dec-p-41313-sheila , 952 F.2d 1274 ( 1992 )

larry-kurtz-v-james-f-vickrey-jr-individually-and-in-his-official , 855 F.2d 723 ( 1988 )

javier-gomez-v-the-texas-department-of-mental-health-and-mental , 794 F.2d 1018 ( 1986 )

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