Monarrez v. UDOT , 368 P.3d 846 ( 2016 )


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  •                  This opinion is subject to revision before final
    publication in the Pacific Reporter
    
    2016 UT 10
    IN THE
    SUPREME COURT OF THE STATE OF UTAH
    JESUS MONARREZ,
    Petitioner,
    v.
    UTAH DEPARTMENT OF TRANSPORTATION,
    Respondent.
    No. 20140911
    Filed March 9, 2016
    On Certiorari to the Court of Appeals
    Third District, Salt Lake
    The Honorable Judge Vernice S. Trease
    No. 120907616
    Attorneys:
    F. Kim Walpole, Matthew G. Koyle, Ogden, for petitioner
    Sean D. Reyes, Att‘y Gen., Stanford E. Purser, Reed M. Stringham,
    Asst. Att‘ys Gen., Salt Lake City, for respondent
    CHIEF JUSTICE DURRANT authored the opinion of the Court, in which
    ASSOCIATE CHIEF JUSTICE LEE, JUSTICE DURHAM, and JUSTICE HIMONAS
    joined.
    JUSTICE JOHN A. PEARCE became a member of the Court on
    December 17, 2015, after oral argument in this matter, and
    accordingly did not participate.
    CHIEF JUSTICE DURRANT, opinion of the Court:
    Introduction
    ¶ 1 We granted certiorari in this case to decide whether the
    court of appeals correctly determined that the Utah Governmental
    Immunity Act (GIA) barred Jesus Monarrez‘s claims. Mr. Monarrez,
    after being injured when forced to stop suddenly near a construction
    crew on a Utah road, attempted to bring a negligence claim against
    MONARREZ v. UDOT
    Opinion of the Court
    the Utah Department of Transportation (UDOT) and several
    unnamed ―John Does.‖ The parties agree that Mr. Monarrez
    properly filed a notice of claim pursuant to the GIA but disagree as
    to the effect of a letter sent by UDOT after Mr. Monarrez‘s claim had
    been deemed denied. We granted certiorari to interpret the relevant
    portion of the GIA, Utah Code section 63G-7-403, and clarify the
    effect, or lack thereof, that a denial letter sent after the date a claim is
    deemed denied has on a claimant‘s time to file a lawsuit. We also
    granted certiorari to determine whether the State should be estopped
    from asserting its statute of limitations defense due to the statements
    contained within the letter and whether Mr. Monarrez‘s claims
    against the ―John Doe‖ defendants were properly dismissed. We
    affirm.
    Background
    ¶ 2 This case arises out of Jesus Monarrez‘s attempt to sue
    UDOT for negligence. The facts of the accident giving rise to
    Mr. Monarrez‘s claim against UDOT are not particularly relevant to
    the legal issues we are called upon to decide today. In brief,
    Jesus Monarrez was riding his motorcycle in Garfield County in
    August 2010 when he rounded a corner and came upon a
    construction zone and crew. He was forced to stop suddenly, tipping
    over his motorcycle and sustaining injuries. He claims that UDOT
    breached its duty to keep the roadway safe and adequately warn
    about the construction and should accordingly be held liable for his
    injuries. In compliance with the GIA, Mr. Monarrez timely submitted
    a notice of claim against UDOT on August 23, 2011. In the cover
    letter sent with the notice of claim, Mr. Monarrez requested a
    response ―within the 90 days as required by that statute or
    otherwise.‖1 The GIA provides, however, that ―the governmental
    entity or its insurance carrier shall inform the claimant in writing
    that the claim has either been approved or denied‖ ―[w]ithin 60 days
    of the filing of a notice of claim.‖2
    ¶ 3 UDOT did not respond to the notice of claim within sixty
    days. Accordingly, Mr. Monarrez‘s claim was ―considered to be
    _____________________________________________________________
    1The GIA previously provided the governmental entity a ninety-
    day timeline in which to accept or deny a claim. See UTAH CODE § 63-
    30D-403 (2003). It was amended in 2004, years prior to
    Mr. Monarrez‘s accident, to allow only sixty days for a governmental
    response. See S.B. 55, 2004 Leg., Gen. Sess. (Utah 2004).
    2   UTAH CODE § 63G-7-403(1)(a) (emphasis added).
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                               Opinion of the Court
    denied‖ no later than October 24, 2011.3 On November 15, 2011—
    after the date Mr. Monarrez‘s claim was deemed to be denied
    pursuant to the statute—UDOT, through the Utah Division of Risk
    Management,4 sent a letter to Mr. Monarrez stating that UDOT had
    ―completed an investigation of [Mr. Monarrez‘s] claim and [had]
    concluded that [UDOT was] not liable for [Mr. Monarrez‘s]
    damages. . . . Therefore, we respectfully deny your claim.‖ The letter
    also contained a clause stating that the letter does ―not constitute a
    waiver of any of the provisions or requirements of the Governmental
    Immunity Act[,] . . . nor does it confirm or verify the sufficiency of
    the claimant‘s notice of claim as required by the Act.‖
    ¶ 4 The GIA provides that ―[t]he claimant shall begin the action
    within one year after denial of the claim or within one year after the
    denial period . . . has expired.‖5 Mr. Monarrez filed suit on
    November 9, 2012—over one year from the deemed denied date, but
    less than one year from the date of the letter. The complaint also
    named as defendants several ―John Does‖ (Doe Defendants)—
    described as ―construction companies and/or their employees‖—
    who Mr. Monarrez alleged were also negligent. UDOT answered the
    complaint and moved for summary judgment, arguing that the GIA
    barred Mr. Monarrez‘s claim because he did not file within a year of
    the date on which it was deemed denied. Mr. Monarrez countered
    that the letter had restarted the year-to-file period provided for in
    the GIA and, even if it had not, UDOT should be estopped from
    asserting the time limitation provisions of the GIA because of the
    letter. He also argued that the Doe Defendants should not be
    dismissed until their identities and relationship to UDOT were
    known. The trial court granted UDOT‘s motion for summary
    judgment, dismissing Mr. Monarrez‘s entire suit with prejudice,
    including his claim against the Doe Defendants.
    ¶ 5 Mr. Monarrez appealed and the court of appeals affirmed,
    holding that the GIA required Mr. Monarrez to file within a year
    _____________________________________________________________
    3 
    Id. § 63G-7-403(1)(b).
    The parties treated October 24, 2011, as the
    cut-off date below, though it appears the actual date was October 23.
    Regardless of which of those two days applies, the outcome is the
    same in this case.
    4For ease of reference, we refer to UDOT as the author and
    sender of the letter.
    5   
    Id. § 63G-7-403(2)(b).
    3
    MONARREZ v. UDOT
    Opinion of the Court
    after his claim had been deemed denied and that the letter sent by
    UDOT was ―functionally superfluous.‖6 The court distinguished two
    cases dealing with other statutes containing similar limitations that
    had permitted a government response sent after a deemed denial to
    restart the time to file.7 Although Mr. Monarrez asked the court to
    apply this decision prospectively, the court of appeals did not do so
    after finding that its interpretation of the GIA ―has minimal impact
    and does not result in substantial injustice.‖8 Judge Voros dissented
    from this particular holding, arguing the decision should be applied
    purely prospectively because ―the ‗prior state of the law‘ in this
    general area consisted of two supreme court cases interpreting
    similar provisions . . . and reaching a contrary result.‖9 The court of
    appeals also held that UDOT was not estopped from asserting the
    limitations defense because its letter had not contained ―an
    affirmative representation that the Limitations Provision may be
    interpreted as [Mr.] Monarrez contends.‖10 Finally, the court also
    affirmed the dismissal of the Doe Defendants, holding that
    Mr. Monarrez had either alleged that the Defendants were
    employees of UDOT—and thus protected under the GIA—or had
    failed to state a claim against them at all.11 Mr. Monarrez petitioned
    for certiorari on each of these issues, which we granted.
    Standard of Review
    ¶ 6 We granted certiorari to address four issues: (1) whether the
    court of appeals was correct that the proper interpretation of the
    limitations provision in the GIA barred Mr. Monarrez‘s claim;
    (2) whether the court of appeals‘ majority was correct that a decision
    interpreting the GIA in favor of UDOT should be applied
    retrospectively; (3) whether the court of appeals was correct in
    determining that UDOT was not estopped from asserting the
    limitations defense; and (4) whether the court of appeals was correct
    in affirming the dismissal of the Doe Defendants.
    _____________________________________________________________
    6 Monarrez v. Utah Dep’t of Transp., 
    2014 UT App 219
    , ¶ 15, 
    335 P.3d 913
    .
    7   
    Id. ¶¶ 17–28.
    These cases are discussed infra ¶¶ 20–26.
    8   Monarrez, 
    2014 UT App 219
    , ¶ 33.
    9   
    Id. ¶ 50
    (Voros, J., dissenting) (citations omitted).
    10   
    Id. ¶ 38
    (majority opinion).
    11   
    Id. ¶¶ 41–45.
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                             Opinion of the Court
    ¶ 7 Statutory interpretation and the grant of summary judgment
    are legal questions reviewed for correctness.12 And we ―giv[e] the
    court of appeals‘ conclusions of law no deference.‖13 To the extent an
    issue involves a factual question, we ―view the facts and all
    reasonable inferences drawn therefrom in the light most favorable to
    the nonmoving party,‖ Mr. Monarrez.14 We have jurisdiction
    pursuant to Utah Code section 78A-3-102(3)(a).
    Analysis
    ¶ 8 We granted certiorari to address four issues: first, whether
    the language of Utah Code section 63G-7-403 permits a denial letter
    sent after a claim is deemed denied to restart the GIA‘s limitations
    period; second, if we decide that a late letter does not restart the
    limitations period, whether we should apply our holding purely
    prospectively; third, whether UDOT should be estopped from
    asserting the statute of limitations defense based on its
    representations in the letter; and fourth, whether the court of appeals
    was correct in dismissing Mr. Monarrez‘s claims against the
    Doe Defendants. We address each issue in turn and, for the reasons
    discussed below, affirm the decision of the court of appeals in its
    entirety.
    I. UDOT‘s Letter Was a Legal Superfluity Because the Plain
    Language of the GIA Is Clear that a Claim Can Be Denied Only Once
    ¶ 9 The first issue in this case is the meaning of Utah Code
    section 63G-7-403, which reads as follows:
    (1)(a) Within 60 days of the filing of a notice of claim,
    the governmental entity or its insurance carrier
    shall inform the claimant in writing that the claim
    has either been approved or denied.
    (b) A claim is considered to be denied if, at the end of
    the 60-day period, the governmental entity or its
    insurance carrier has failed to approve or deny the
    claim.
    _____________________________________________________________
    12See R.A. McKell Excavating, Inc. v. Wells Fargo Bank, N.A., 
    2004 UT 48
    , ¶ 7, 
    100 P.3d 1159
    .
    13Energy Claims Ltd. v. Catalyst Inv. Grp. Ltd., 
    2014 UT 13
    , ¶ 17, 
    325 P.3d 70
    (citation omitted).
    14  Young v. Salt Lake City Sch. Dist., 
    2002 UT 64
    , ¶ 2, 
    52 P.3d 1230
    (citation omitted).
    5
    MONARREZ v. UDOT
    Opinion of the Court
    (2)(a) If the claim is denied, a claimant may institute an
    action in the district court against the governmental
    entity or an employee of the entity.
    (b) The claimant shall begin the action within one year
    after denial of the claim or within one year after the
    denial period specified in this chapter has expired,
    regardless of whether or not the function giving rise
    to the claim is characterized as governmental.
    Mr. Monarrez argues that this statutory language provides for two
    alternative timelines for filing: either one year after the sixty-day
    denial period expired or, regardless of whether a claim has
    previously been deemed denied, one year after the government
    accepts or denies the claim in writing. He bolsters his statutory
    language analysis by pointing to two cases dealing with similar
    statutory schemes in which we held that a written response sent after
    a deemed denial restarted the time to file. The court of appeals
    rejected this interpretation, holding that the letter sent by UDOT was
    ―functionally superfluous‖ because the two alternative timelines
    provided for in the statute were mutually exclusive and our prior
    cases were distinguishable.15 We first address the statutory language,
    concluding that the statute‘s language permits a denial of a claim to
    occur only once and that the letter sent by UDOT after the deemed
    denial was superfluous. We then review our caselaw and hold that it
    is consistent with this interpretation of the GIA. We accordingly
    affirm the court of appeals‘ decision on this point.
    A. The Statutory Language Permits a Claim to Be Denied Only Once
    ¶ 10 The first question of statutory interpretation that we must
    address is whether subsection (2)(b) of section 63G-7-403 creates two
    alternative timeframes for filing a lawsuit that depend on the
    methods of denial described in subsection (1). We conclude that the
    court of appeals correctly held that it does. We then address how
    those two timeframes may be triggered and hold that the statutory
    mechanisms for triggering the timeframes, found in subsections
    (1)(a) and (1)(b) of section 63G-7-403, are mutually exclusive. We
    accordingly hold that the letter sent by UDOT purporting to deny
    Mr. Monarrez‘s claim was not a valid denial and did not trigger the
    year-to-file period because it was sent after the claim had already
    been deemed denied.
    _____________________________________________________________
    15Monarrez v. Utah Dep’t of Transp., 
    2014 UT App 219
    , ¶¶ 13, 15,
    23–26, 
    335 P.3d 913
    .
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                                  Opinion of the Court
    ¶ 11 ―When interpreting a statute, it is axiomatic that this court‘s
    primary goal ‗is to give effect to the legislature‘s intent in light of the
    purpose that the statute was meant to achieve.‘‖16 And as we have
    often noted, ―[t]he best evidence of the legislature‘s intent is ‗the
    plain language of the statute itself.‘‖17 ―But we do not interpret the
    ‗plain meaning‘ of a statutory term in isolation. Our task, instead, is
    to determine the meaning of the text given the relevant context of the
    statute (including, particularly, the structure and language of the
    statutory scheme).‖18 Thus, ―we read the plain language of the
    statute as a whole, and interpret its provisions in harmony with
    other statutes in the same chapter and related chapters.‖19 Finally, we
    avoid ―[a]ny interpretation which renders parts or words in a statute
    inoperative or superfluous‖ in order to ―give effect to every word of
    a statute.‖20
    ¶ 12 First, we note that the parties and the court of appeals have
    correctly interpreted subsection (2)(b) of 63G-7-403 to provide two
    alternative timeframes for filing, which are dependent on the
    mechanism of the denial. Subsection (2)(b) provides that if a claim is
    denied, a claimant may file a lawsuit against the government ―within
    one year after denial of the claim or within one year after the denial
    period specified in this chapter has expired.‖21 Thus, the statute
    establishes two alternative timeframes for filing a lawsuit, with one
    timeframe triggered by a ―denial of the claim‖ and the other
    triggered by the expiration of ―the denial period specified in this
    chapter.‖22 The meaning of these two triggers—a ―denial‖ or the
    expiration of the ―denial period‖—is made evident by subsection (1),
    which provides two ways a claim can be denied—a written denial or
    a deemed denial at the end of the sixty-day response period.23 It is
    _____________________________________________________________
    16  Biddle v. Wash. Terrace City, 
    1999 UT 110
    , ¶ 14, 
    993 P.2d 875
    (citation omitted).
    17   State v. Miller, 
    2008 UT 61
    , ¶ 18, 
    193 P.3d 92
    (citation omitted).
    18   Olsen v. Eagle Mountain City, 
    2011 UT 10
    , ¶ 12, 
    248 P.3d 465
    .
    19   Dahl v. Dahl, 
    2015 UT 79
    , ¶ 159, __ P.3d __ (citation omitted).
    20  Turner v. Staker & Parson Cos., 
    2012 UT 30
    , ¶ 12, 
    284 P.3d 600
    .
    (citation omitted) (second alteration in original).
    21 UTAH    CODE § 63G-7-403(2)(b).
    22   
    Id. 23 Id.
    § 63G-7-403(1).
    7
    MONARREZ v. UDOT
    Opinion of the Court
    only logical that the first-listed trigger of the year-to-file period—a
    ―denial‖—would be linked to the first-listed denial method—a
    written denial—and the second-listed trigger—the expiration of the
    ―denial period‖—is linked to the second-listed denial method—a
    deemed denial after the expiration of the sixty-day period.
    ¶ 13 Accordingly, the parties and the court of appeals are correct
    in their interpretation of subsection (2)(b) to provide for alternative
    timeframes to file a lawsuit, based on the mechanism of a denial.
    Because subsection (2)(b)‘s alternative timelines for the filing of a
    lawsuit depend on the methods of denial described in subsection (1),
    the true issue with regard to the interpretation of section 63G-7-403
    in this case is whether UDOT‘s tardy denial letter qualifies as a valid
    written denial under subsection (1)(a). If it does, then UDOT‘s letter
    constituted a ―denial‖ under subsection (2)(b) and triggered the
    corresponding year-to-file timeframe—regardless of whether the
    deemed denial after sixty days had previously triggered the
    deadline.
    ¶ 14 The two mechanisms for triggering a claimant‘s year-to-file
    period are found in subsection (1) of section 63G-7-403. Subsection
    (1)(a) reads as follows: ―Within 60 days of the filing of a notice of
    claim, the governmental entity . . . shall inform the claimant in
    writing that the claim has either been approved or denied.‖24
    Subsection (1)(b) provides that ―[a] claim is considered to be denied
    if, at the end of the 60-day period, the governmental entity . . . has
    failed to approve or deny the claim.‖25 Under Mr. Monarrez‘s
    interpretation of subsection (1), the government can issue a valid
    denial letter after the sixty-day period has run and a claim has been
    deemed denied. Thus, Mr. Monarrez argues, UDOT‘s letter
    constituted a denial under subsection (1)(a), thereby restarting the
    year-to-file period and rendering his complaint timely. Because we
    conclude that the two denial methods described in subsection (1) are
    mutually exclusive, we disagree.
    ¶ 15 Mr. Monarrez‘s interpretation would render superfluous the
    ―[w]ithin 60 days‖ language of subsection (1)(a), essentially
    rewriting the statute to permit a claim to be litigated whenever the
    government chose to send a denial letter, even if the original
    _____________________________________________________________
    24   
    Id. § 63G-7-403(1)(a).
       25   
    Id. § 63G-7-403(1)(b).
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                              Opinion of the Court
    limitations period had run.26 Such an interpretation would
    circumvent the unmistakable legislative direction that a lawsuit must
    be brought within one year of a denial and that a denial can occur
    only within sixty days after the notice of claim. This direction is
    found in the legislature‘s choice to make the denial methods in
    subsection (1) mutually exclusive.
    ¶ 16 Subsection (1)(b) states that a claim is deemed to be denied
    only ―if, at the end of the 60-day period, the governmental entity . . .
    has failed to approve or deny the claim.‖27 Because a deemed denial
    occurs only if the government fails to issue a written denial, there
    cannot be a written denial followed by a deemed denial. Likewise,
    because subsection (1)(a) states that the government ―shall inform‖ a
    claimant of written denial ―[w]ithin 60 days of the filing of a notice
    of claim,‖ it is impossible for a deemed denial—which happens only
    after sixty days—to occur before a valid written denial is issued.
    Thus, the better reading of the statute is that a denial—whether by
    operation of law or by written notice—can occur only once within
    this sixty-day timeframe. Once a claim has been denied by one
    mechanism, it cannot be denied again by the other. To hold
    otherwise would be to ignore the sixty-day language found in
    subsection (1), which would require us to disregard both
    unmistakable legislative intent28 and our own canons of
    _____________________________________________________________
    26  Counsel for Mr. Monarrez agreed at oral argument that
    Mr. Monarrez‘s interpretation of the statute would permit the state
    to issue a denial letter over a year after a claim had been deemed
    denied—and thus after the limitations period had already run—and
    restart the year-to-file period.
    27   
    Id. § 63G-7-403(1)(b)
    (emphasis added).
    28 Mr. Monarrez argues that the statute cannot be read in this way
    because if the legislature intended such a result, it could have spoken
    more clearly, such as by adding ―‗the earlier of‘ to its time
    limitation.‖ As discussed, our interpretation is mandated by the
    plain language of the statute. Further, although there may be cases in
    which the legislature‘s failure to include certain language within a
    statute may be important, it is usually the case that ―[t]he
    legislature‘s failure to speak more clearly tells us little of relevance to
    our interpretation of the words that it adopted.‖ In re Estate of
    Hannifin, 
    2013 UT 46
    , ¶ 26, 
    311 P.3d 1016
    . But see Marion Energy, Inc.
    v. KFJ Ranch P’ship, 
    2011 UT 50
    , ¶¶ 14, 21, 
    267 P.3d 863
    (stating that
    we ―seek to give effect to omissions in statutory language by
    (Continued)
    9
    MONARREZ v. UDOT
    Opinion of the Court
    construction.29 Accordingly, we cannot accept Mr. Monarrez‘s
    interpretation.
    ¶ 17 Mr. Monarrez argues that the interpretation we adopt today
    would place a ―jurisdictional bar‖ on the government‘s authority
    that would somehow restrict the government‘s ability to settle a
    lawsuit based on a denied claim. Our caselaw has accepted the
    principle that a statutory time limit can operate as a jurisdictional
    limit on a government entity‘s authority to approve or deny claims. 30
    Despite this recognition, we have never held or otherwise suggested
    that such statutory restrictions somehow limit the ability of the
    government to settle a claim. Mr. Monarrez has not provided any
    legal authority supporting his position, and we fail to see how a
    statutory limit on the time that the government has to respond to a
    claim inhibits in any way its ability to negotiate and settle a
    subsequent lawsuit based on that claim.
    ¶ 18 Thus, a denial occurs either by written notice within sixty
    days—subsection (1)(a)—or by operation of law, a deemed denial, if
    the government does not respond within those sixty days—
    subsection (1)(b). Because a claim cannot be denied in both ways, the
    time to file a lawsuit can be triggered only once. Accordingly,
    Mr. Monarrez‘s claim was denied by operation of law at the end of
    the sixty-day response period, October 24, 2011. Nothing UDOT did
    after that point could affect either that denial or the start of the
    limitations period—UDOT could not undo the deemed denial or
    restart the limitations period. Therefore, Mr. Monarrez was required
    to file his lawsuit by October 24, 2012. Because he filed his complaint
    on November 9, 2012, his suit was barred by the limitations period in
    subsection (2)(b).
    presuming all omissions to be purposeful‖ and recognizing that the
    omission of certain language in the statute rendered it ambiguous).
    29 See Turner, 
    2012 UT 30
    , ¶ 12 (―We . . . avoid[] ‗[a]ny
    interpretation which renders parts or words in a statute inoperative
    or superfluous.‘‖ (citation omitted) (third alteration in original)).
    30 See Young v. Salt Lake Cty., 
    2002 UT 70
    , ¶ 11 n.2, 
    52 P.3d 1240
    (―The County implicitly argues that section 63-2-401(5)(a)(i) bars the
    Sheriff from responding to GRAMA requests after five days and
    cites Retherford . . . in support of the proposition that the Sheriff may
    not change statutory jurisdictional requirements. Although this is a
    correct reading of Retherford, the Sheriff‘s response . . . after five days
    did not violate any statutory requirements.‖ (emphasis added)).
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    ¶ 19 Normally, ―[w]here a statute‘s language is unambiguous
    and provides a workable result, we need not resort to other
    interpretive tools, and our analysis ends.‖31 In this case, however,
    Mr. Monarrez points to caselaw interpreting similar statutory
    provisions in other acts that reach a different result. Despite our
    conclusion that the plain language of the statute requires us to affirm
    the decision of the court of appeals, the similarities between the
    statutory schemes at issue warrant a discussion of these cases. As we
    discuss below, our prior cases are fully consistent with our
    interpretation of the GIA.
    B. The Caselaw Addressing Similar Statutory Provisions Is Consistent
    with the Interpretation of the GIA We Adopt Today
    ¶ 20 Mr. Monarrez argues that the interpretation of the GIA that
    we adopt today is in conflict with two cases that interpreted similar
    language in two other statutory schemes within the same title of the
    Utah Code. The two cases are Harper Investments, Inc. v. Auditing
    Division, Utah State Tax Commission,32 interpreting the Administrative
    Procedures Act (APA),33 and Young v. Salt Lake County,34 interpreting
    the Government Records Access and Management Act (GRAMA).35
    As Mr. Monarrez correctly points out, in both of these prior cases we
    permitted a response sent after a deemed denial to restart the time to
    file a lawsuit. After reviewing the cases and statutes in question,
    however, we conclude that they are consistent with the
    interpretation of the GIA we adopt today because, unlike the GIA,
    the two other statutory schemes expressly permit the parties to
    extend the applicable timeframes.
    ¶ 21 The first case, Harper Investments, interpreted the APA.
    Under the APA, a party ―may file a written request for
    _____________________________________________________________
    31Torrie v. Weber Cty., 
    2013 UT 48
    , ¶ 11, 
    309 P.3d 216
    (citation
    omitted).
    32   
    868 P.2d 813
    (Utah 1994).
    33UTAH CODE § 63G-4-101 et seq. The current version of the APA
    contains the same pertinent language as the 1989 version interpreted
    in Harper.
    34   
    2002 UT 70
    , 
    52 P.3d 1240
    .
    35UTAH CODE § 63G-2-101 et seq. The current version of GRAMA
    contains the same pertinent language as the 1997 version interpreted
    in Young.
    11
    MONARREZ v. UDOT
    Opinion of the Court
    reconsideration‖ of an agency‘s order with the agency issuing the
    order.36 In response to the request for reconsideration, ―[t]he agency
    head . . . shall issue a written order granting the request or denying
    the request.‖37 Then, ―[i]f the agency head . . . does not issue an order
    within 20 days after the filing of the request, the request for
    reconsideration shall be considered to be denied.‖38 Judicial review
    is available if the person files ―within 30 days after the date that the
    order constituting the final agency action is issued or is considered to
    have been issued under Subsection 63G-4-302(3)(b).‖39 Just as with
    the GIA, the APA provides for two timelines to file for judicial
    review, triggered by the method of denial. Unlike the GIA, however,
    the APA permits ―a presiding officer, for good cause shown, [to]
    lengthen[] or shorten[] a time period prescribed in this chapter.‖40 In
    Harper, under a factual scenario similar to that presented here, we
    held that ―if an agency chooses to issue an order denying a petition
    for reconsideration after the twenty-day presumptive denial period,
    the actual date of issuance would mark the beginning of the thirty-
    day time period,‖ effectively restarting a petitioner‘s time to file.41
    ¶ 22 The second case cited by Mr. Monarrez is Young v. Salt Lake
    County, interpreting GRAMA. GRAMA provides a process for
    requesting government records and appealing the denial of such
    requests. If a request for access to records is denied, a party may
    ―fil[e] a notice of appeal with the chief administrative officer.‖42 ―The
    chief administrative officer shall make a decision on the appeal‖
    within either five or twelve days, depending on the type of request.43
    The failure of the officer to respond ―is the equivalent of a decision
    affirming the access denial.‖44 After a denial, whether by written
    notice or after the expiration of the denial period, the party has the
    _____________________________________________________________
    36   
    Id. § 63G-4-302(1)(a).
       37   
    Id. § 63G-4-302(3)(a).
       38   
    Id. § 63G-4-302(3)(b).
       39 
    Id. § 63G-4-401(3)(a).
       40   
    Id. § 63G-4-102(9).
        Harper 
    Invs., 868 P.2d at 816
    (citing 49th St. Galleria v. Tax
    41
    Comm’n, Auditing Div., 
    860 P.2d 996
    , 999 (Utah Ct. App. 1993)).
    42   UTAH CODE § 63G-2-401(1)(a).
    43   
    Id. § 63G-2-401(5)(a).
       44   
    Id. § 63G-2-401(5)(b).
    12
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                               Opinion of the Court
    option of petitioning for judicial review.45 The party must do so
    within ―30 days after the government entity has responded to the
    records request by . . . denying the request‖ or within ―35 days after
    the original request if the governmental entity failed to respond to
    the request.‖46 Just like the APA and the GIA, the timeline to file for
    judicial review depends on the method by which the claim was
    denied. Unlike the GIA—but similarly to the APA, as discussed
    above—GRAMA provides that ―the parties participating in the
    proceeding may, by agreement, extend the time periods specified in
    this section.‖47
    ¶ 23 In Young, as in Harper Investments and the case before us
    today, Mr. Young‘s petition for judicial review of a GRAMA request
    was untimely under the deemed denial date but timely if the
    government‘s late response restarted the clock. We held that, even
    though the petition had been deemed denied prior to the response,
    Mr. Young‘s petition was timely because the government entity
    ―chose to respond to [Mr.] Young‘s request.‖48 The government‘s
    response had triggered the alternative timeline to file, despite the
    expiration of the limitations timeframe established by the deemed
    denial date, giving Mr. Young ―thirty days from the date of the
    response to file a petition.‖49
    ¶ 24 Both of these statutory schemes, the APA and GRAMA,
    contain provisions expressly granting authority to extend the
    applicable deadlines—a provision absent from the GIA. We
    addressed this difference in Young, where the government had
    ―implicitly‖ argued that GRAMA‘s requirement that the government
    respond within a certain timeframe meant that the government‘s late
    response lacked legal effect.50 We noted that GRAMA—like the
    _____________________________________________________________
    45   
    Id. § 63G-2-404.
       46 
    Id. § 63G-2-404(2)(b)(i)–(ii)
    (2009). The quoted statutory
    language, now since amended, was the language interpreted by us in
    Young. See 
    2002 UT 70
    , ¶ 6.
    47   UTAH CODE § 63G-2-401(5)(c).
    48   Young, 
    2002 UT 70
    , ¶¶ 10–11.
    49   
    Id. ¶ 11.
       50
    Id. ¶ 11
    & n.2. As we note below, the requirement that the
    government respond within a certain deadline is present in both the
    GIA and GRAMA, but not the APA, which provides another basis
    (Continued)
    13
    MONARREZ v. UDOT
    Opinion of the Court
    APA—contains a provision that ―authorizes the parties to extend the
    specified time periods by agreement.‖51 We held that the
    government‘s ―choice to respond to [Mr.] Young‘s request outside of
    the [statutory timeframe] and [Mr.] Young‘s choice to rely upon that
    response as the basis of his petition for judicial review shows an
    implicit agreement to extend the period.‖52 Accordingly, the
    government‘s ―response . . . did not violate any statutory
    requirements‖ and constituted a denial that triggered the time to
    file.53 Although our decision in Harper Investments apparently did not
    rely on the statutory authority to extend timelines, this difference
    between the statutory schemes renders the APA and cases
    interpreting it distinguishable from the present case.54
    for distinguishing Harper Investments from the present case. See infra
    note 54.
    51   
    Id. ¶ 11
    n.2.
    52   
    Id. (emphasis added).
       53Id. As discussed above, the APA has a similar provision for
    extending timelines. See supra note 40 and accompanying text.
    54 See Harper 
    Invs., 868 P.2d at 815
    –16. In Harper Investments, we
    agreed with and adopted an interpretation of the APA rendered by
    the court of appeals in an earlier case. See 
    id. (citing and
    discussing
    49th St. 
    Galleria, 860 P.2d at 998
    –99). The court of appeals had
    determined that the ―disjunctive term ‗or‘‖ found in the APA‘s
    mandate that a party ―file a petition for judicial review . . . within 30
    days after the date that the order constituting the final agency action
    is issued or is considered to have been issued‖ meant that a party
    may petition for judicial review within thirty days of either a written
    denial or a deemed denial, regardless of which one comes first. 49th
    St. 
    Galleria, 860 P.2d at 998
    –99. Although neither we nor the court of
    appeals discussed in detail why this interpretation was permissible
    under the APA, it is clear that such an interpretation was possible
    because the APA does not require the government to respond within
    a certain timeframe—unlike the GIA. See UTAH CODE § 63G-4-
    302(3)(a) (―The agency head . . . shall issue a written order granting
    the request or denying the request.‖). Because there is no statutory
    requirement that a government response come, if at all, within the
    denial period, the denial methods are not mutually exclusive under
    the APA as they are under the GIA and GRAMA. See Young, 
    2002 UT 70
    , ¶ 11 n.2. This is yet another ground on which to distinguish
    Harper Investments from the present case.
    14
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                              Opinion of the Court
    ¶ 25 The statutory authority to extend deadlines found in both
    the APA and GRAMA is not present in the GIA. As the GIA has no
    such provision, the letter sent by UDOT after the deemed denied
    date could not act as part of ―an implicit agreement to extend the
    period‖ for UDOT to respond.55 The GIA‘s ―statutory jurisdictional
    requirements‖56 mandate that the government to respond, if at all,
    within sixty days. Because the GIA is clear that the denial methods
    are mutually exclusive, if the government fails to act within those
    sixty days, the claim is deemed denied, and the government has no
    authority to extend the applicable deadlines. Accordingly,
    Mr. Monarrez‘s claim could not be ―re-denied‖ or his year-to-file
    period restarted by UDOT‘s letter. Young and Harper Investments are
    fully consistent with this interpretation. Accordingly, we affirm the
    decision of the court of appeals as to this issue.
    ¶ 26 We hold today that the Governmental Immunity Act
    permits a denial to happen in only one of two mutually exclusive
    ways: either the government responds in writing within sixty days,
    or the claim is denied by operation of law at the end of those sixty
    days. A response sent after a claim has been deemed denied has no
    legal effect. This result is mandated by the plain language of the
    statute and is consistent with our prior caselaw. Because our
    interpretation of the GIA would require that we affirm the dismissal
    of Mr. Monarrez‘s negligence claim, we now address whether our
    decision on this issue should have only prospective effect, as
    Mr. Monarrez argues. For the reasons discussed below, our decision
    today will, as is generally the case, have retroactive effect.
    II. Our Interpretation of the GIA Does Not Alter the Prior
    State of the Law or Impose an Undue Burden and
    Will Be Applied Retroactively
    ¶ 27 Mr. Monarrez argues that a decision affirming the court of
    appeals‘ interpretation of the GIA should be applied only
    prospectively, as urged by Judge Voros in his dissent below. 57 He
    presents two reasons in support of his argument: first, Mr. Monarrez
    is due special consideration because of his status as a California
    citizen and resident; second, the language of the GIA, when
    _____________________________________________________________
    55 Young,   
    2002 UT 70
    , ¶ 11 n.2
    56 
    Id. 57Monarrez v.
    Utah Dep’t of Transp., 
    2014 UT App 219
    , ¶¶ 47–52,
    
    335 P.3d 913
    (Voros, J., dissenting).
    15
    MONARREZ v. UDOT
    Opinion of the Court
    combined with our precedent related to the APA and GRAMA,
    would suggest that Mr. Monarrez‘s interpretation was correct.58 We
    review Mr. Monarrez‘s arguments in turn and conclude that the
    circumstances in this case do not warrant rendering our decision
    purely prospective.
    ¶ 28 The general rule of retroactivity is that ―the ruling of a court
    is deemed to state the true nature of the law both retrospectively and
    prospectively.‖59 This is a rule of ―judicial policy rather than judicial
    power,‖ as ―[c]onstitutional law neither requires nor prohibits
    retroactive operation of [a] . . . decision.‖60 Generally, prospective-
    only application of a decision is a result of a change in the law.61
    Indeed, we could not find, and neither party cited, a single case
    applying a decision purely prospectively that did not also expressly
    _____________________________________________________________
    58 Mr. Monarrez also cites to Oklahoma law for the proposition
    that a decision deciding a ―novel point of procedure,‖ such as our
    interpretation of the GIA today, requires that we apply our decision
    purely prospectively. See Hathaway v. State ex rel. Med. Research &
    Tech. Auth., 
    49 P.3d 740
    , 744 (Okla. 2002). Regardless of whether
    Mr. Monarrez‘s interpretation of Oklahoma law is correct, or
    whether our interpretation of the GIA today could even be
    considered a ―novel point of procedure,‖ Mr. Monarrez has not
    provided us with a reason to look beyond our own retroactivity
    jurisprudence, and we see no reason to do so. Accordingly, we
    decline to address this argument.
    59   Malan v. Lewis, 
    693 P.2d 661
    , 676 (Utah 1984).
    60 Loyal Order of Moose, #259 v. Cty. Bd. of Equalization, 
    657 P.2d 257
    , 264 (Utah 1982).
    61  See Kennecott Corp. v. State Tax Comm’n of Utah, 
    862 P.2d 1348
    ,
    1352 (Utah 1993) (―This court has developed a sound theoretical
    framework for determining when a new rule of law in a civil case will
    be applied retroactively.‖ (emphasis added)); Van Dyke v. Chappell,
    
    818 P.2d 1023
    , 1025 (Utah 1991) (―When we conclude that there has
    been justifiable reliance on the prior state of the law . . . the court may
    order that a decision apply only prospectively. . . . [T]his court has
    applied changed common law prospectively in cases where
    retrospective application would upset the expectations of those who
    have relied on the former law.‖ (emphases added)); Loyal Order of
    
    Moose, 657 P.2d at 265
    (stating that a court ―may prohibit retroactive
    operation of the overruling decision‖ ―[w]here overruled law has been
    justifiably relied upon‖ (emphases added)).
    16
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                             Opinion of the Court
    recognize the decision would significantly alter the legal landscape
    by ending or overruling a relied-upon practice,62 statute,63 or case. 64
    _____________________________________________________________
    62 See ExxonMobil Corp. v. Utah State Tax Comm’n, 
    2003 UT 53
    , ¶
    23, 
    86 P.3d 706
    (holding that a decision clarifying an ambiguous
    statute, which invalidated a practice of the Utah Tax Commission,
    would be prospective-only in order to ―protect the solvency of
    governmental entities and to avoid administrative and financial
    hardship caused by retroactive application of rules contrary to those
    relied on‖); Bd. of Educ. of the Granite Sch. Dist. v. Salt Lake Cty., 
    659 P.2d 1030
    , 1037 (Utah 1983) (holding that a statute prohibited certain
    long-standing practices of the Salt Lake County Treasurer and
    making the decision prospective-only because ―[i]t may be extremely
    disruptive to county government‖ and because ―it is the county
    taxpayers who will suffer the brunt of the Treasurer‘s omission‖).
    63 See, e.g., Rio Algom Corp. v. San Juan County, 
    681 P.2d 184
    , 196
    (Utah 1984) (citing numerous cases applying their decisions
    prospectively where they held ―that state taxes or assessment
    procedures were unconstitutional‖ because the local government
    units and tax authorities were justified in relying on a duly enacted
    statute, ―which is presumptively constitutional,‖ and doing the same
    in that case); Merrill v. Utah Labor Comm’n, 
    2009 UT 74
    , ¶ 11, 
    223 P.3d 1099
    (―[W]e recognize that a justified reliance on the constitutionality
    of the statute existed and that full retroactive application of our
    ruling would create significant burdens.‖).
    64 See, e.g., Loyal Order of 
    Moose, 657 P.2d at 263
    –65 (overruling a
    prior line of cases interpreting a particular constitutional tax
    provision broadly but applying the holding prospectively only,
    stating that ―[t]he holding [of these cases] has been the law upon
    which many organizations have operated and upon which tax
    exemptions have been granted or denied‖); Timpanogos Planning &
    Water Mgmt. Agency v. Cent. Utah Water Conservancy Dist., 
    690 P.2d 562
    , 572 (Utah 1984) (overruling a prior case to the extent it
    addressed a particular constitutional issue but making the decision
    prospective because the Central Utah Water Conservancy District
    ―and perhaps other water districts have in good faith relied upon
    our [prior] decision‖); cf. Van 
    Dyke, 818 P.2d at 1025
    –26 (stating that
    prospective application was not warranted because the overruled
    law could not have induced reliance because the law existed for a
    shorter period of time than required to assert a claim based on that
    law).
    17
    MONARREZ v. UDOT
    Opinion of the Court
    But importantly, ―[t]he bare assertion . . . that our decision overrules
    prior cases . . . is insufficient to prohibit its retroactive application.‖65
    Instead, there must be a showing of ―justifiable reliance on the prior
    state of the law‖ or that ―the retroactive operation of the new law
    may otherwise create an undue burden.‖66 Without justifiable
    reliance or some other undue burden, we adhere to the general rule
    of retroactivity in order to not ―turn[] the court‘s opinion into an
    advisory opinion or dicta.‖67
    ¶ 29 Mr. Monarrez first argues that a prospective-only decision is
    warranted because he ―is a citizen of California who was merely
    utilizing Utah‘s system of interstate highways when he was injured.‖
    To the extent Mr. Monarrez is arguing that the retroactive effect of
    this decision creates an undue burden because his status as a non-
    Utah citizen means he was unfamiliar with Utah law, Utah courts
    have long recognized that a party ―is not excused from complying
    with the law simply because the law was unknown to him.‖68
    Accordingly, we see no merit in this argument.
    ¶ 30 Mr. Monarrez‘s second argument is that there is a reliance
    interest that warrants making our decision prospective-only. As he
    argues, ―the plain language of the statute suggested that if the State
    issued a denial letter that a suit could properly be brought for one
    year after the letter.‖ Judge Voros agreed with this argument in his
    dissent below, relying also on his view that ―the ‗prior state of the
    law‘ in this general area consisted of two supreme court cases
    interpreting similar provisions of the APA and GRAMA and
    reaching a contrary result.‖69 Because our decision today does not
    _____________________________________________________________
    65   
    Malan, 693 P.2d at 676
    .
    66   Van 
    Dyke, 818 P.2d at 1025
    .
    67 Rio Algom 
    Corp., 681 P.2d at 196
    (stating that prospective
    application can deprive litigants ―of the fruits of their victory‖).
    68Brent Brown Dealerships v. Tax Comm’n, Motor Vehicle Enf’t Div.,
    
    2006 UT App 261
    , ¶ 29, 
    139 P.3d 296
    .
    69Monarrez, 
    2014 UT App 219
    , ¶ 50 (Voros, J., dissenting) (―Until
    today, no Utah court had examined the Limitations Provision in the
    context of a twice-denied notice of claim. I consider the legal
    question a close call. . . . Though we distinguish [the APA and
    GRAMA] cases based on statutory differences, reasonable minds
    might see those statutes and this one as more similar than different
    and so apply that case law.‖).
    18
    Cite as: 
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                              Opinion of the Court
    change ―the prior state of the law,‖ and Mr. Monarrez has failed to
    provide any evidence of reliance, we apply our decision
    retroactively.70
    ¶ 31 First, our decision today is not a departure from a prior
    understanding of the statute—it simply confirms the plain meaning
    of the statute. We have never interpreted this section of the GIA in
    any other way and, as discussed, the APA and GRAMA cases are
    both distinguishable and consistent with the interpretation of the
    statute described above. Our decision that the language of the statute
    is unambiguous leaves little room for us to apply our decision purely
    prospectively.71
    ¶ 32 Further, even if we were to conclude that our decision today
    deviates from a reasonable interpretation of the prior state of the
    law, Mr. Monarrez has provided no evidence that he relied on his
    misinterpretation of the statute or the APA and GRAMA cases in
    waiting to file his lawsuit. Neither in his brief nor in his opposition
    to summary judgment below did Mr. Monarrez argue that he
    postponed filing in reliance on the APA and GRAMA cases.
    Although counsel for Mr. Monarrez suggested at oral argument that
    we could infer reliance based solely on the fact that Mr. Monarrez
    filed his lawsuit within a year from the date of the letter, this
    inference is not enough to warrant making our decision purely
    prospective.72 And even if it was, it is hard to see how any reliance
    _____________________________________________________________
    70See Van 
    Dyke, 818 P.2d at 1025
    (―When we conclude that there
    has been justifiable reliance on the prior state of the law . . . the court
    may order that a decision apply only prospectively . . . . (emphasis
    added)).
    71 We also note that an unpublished case from the court of
    appeals is closely on point, similarly holding that a party could not
    rely on a letter sent by the government after the deemed denial date
    to delay filing a lawsuit. See Morales v. State, 
    2007 UT App 250
    , para.
    5 (unpublished decision) (per curiam). This further suggests that our
    decision today is not a departure from a prior interpretation of the
    GIA.
    72  See 
    Malan, 693 P.2d at 676
    (refusing to apply the court‘s
    decision prospectively, even though we struck down as
    unconstitutional a statute that had previously been upheld in prior
    cases, because ―[t]he defendants in this case [did] not argue that they
    justifiably relied on our prior decisions sustaining the
    constitutionality of the [overruled statute]‖ and ―[t]here [was] no
    (Continued)
    19
    MONARREZ v. UDOT
    Opinion of the Court
    on Mr. Monarrez‘s part would have been reasonable given the
    unambiguous language of the statute and the numerous cases
    interpreting the limitation provisions of the GIA as requiring strict
    compliance and due diligence.73 Reliance on cases interpreting other
    statutory provisions would be unreasonable in light of the cases
    dealing specifically with the GIA.
    ¶ 33 Mr. Monarrez has provided no evidence of the kind of
    reliance or undue burden that would justify giving our decision in
    this case prospective-only effect. The only apparent ill effect a
    retroactive decision would have is that Mr. Monarrez loses his case
    against UDOT. This cannot constitute an ―undue burden‖ because
    ―[i]f such an approach were followed, any decision that modified in
    any way a previously articulated legal standard would have to be
    prospective only, making prospective application the rule rather
    than the exception.‖74 Ultimately, ―[t]here is no showing that any
    considerable number of persons or corporations would be affected
    by letting the decision apply retrospectively. There is no showing
    that injustice would result or that administration of justice would in
    any way be affected.‖75 Accordingly, we affirm the decision of the
    court of appeals as to this issue and apply our decision retroactively,
    as is usually the case.
    ¶ 34 Having addressed both of Mr. Monarrez‘s arguments
    related to our interpretation of the GIA, we turn now to his
    evidence that the defendants knew of the [overruled statute] and
    relied upon it‖).
    73  See Davis v. Cent. Utah Counseling Ctr., 
    2006 UT 52
    , ¶ 48, 
    147 P.3d 390
    (―Plaintiffs must exercise the diligence necessary to effect
    strict compliance with the [GIA]. . . . Reliance on inferences and
    assumptions does not constitute due diligence.‖); Hall v. Utah State
    Dep’t of Corr., 
    2001 UT 34
    , ¶ 23, 
    24 P.3d 958
    (―We have consistently
    and uniformly held that suit may not be brought against the state or
    its subdivisions unless the requirements of the [GIA] are strictly
    followed.‖); Wheeler v. McPherson, 
    2002 UT 16
    , ¶ 12, 
    40 P.3d 632
    (―Applying this rule of strict compliance, we have repeatedly denied
    recourse to parties that have even slightly diverged from the
    exactness required by the [GIA].‖).
    74   Van 
    Dyke, 818 P.2d at 1026
    .
    75State Farm Mut. Ins. Co. v. Farmers Ins. Exch., 
    493 P.2d 1002
    , 1003
    (Utah 1972).
    20
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                                  Opinion of the Court
    alternative argument that UDOT should be estopped from asserting
    the GIA‘s limitations provision as a defense.
    III. UDOT Is Not Estopped from Asserting the Limitations Defense
    ¶ 35 Mr. Monarrez alternatively argues that if we do not permit
    UDOT‘s letter to restart the limitations period, we should treat it as
    an act inconsistent with UDOT‘s later assertion of the limitations
    defense and estop UDOT from raising the defense. There are three
    elements to estoppel: ―(1) an admission, statement, or act
    inconsistent with the claim afterwards asserted, (2) action by the
    other party on the faith of such admission, statement, or act, and (3)
    injury to such other party resulting from allowing the first party to
    contradict or repudiate such admission, statement, or act.‖76 ―[T]he
    usual rules of estoppel do not apply against‖ the government,77
    however, and ―courts must be cautious in applying equitable
    estoppel against the State.‖78 Accordingly, estoppel is applied
    against the state only ―if necessary to prevent manifest injustice, and
    the exercise of governmental powers will not be impaired as a
    result.‖79 Because we conclude that Mr. Monarrez‘s argument fails
    on the first element—whether UDOT made a representation that was
    inconsistent with a later claim—we affirm the decision of the court of
    appeals.
    ¶ 36 As we have noted, ―[t]he few cases in which Utah courts
    have permitted estoppel against the government have involved very
    specific written representations.‖80 For example, in Celebrity Club, Inc.
    v. Utah Liquor Control Commission, we estopped the Liquor Control
    Commission from denying a liquor license on the ground that the
    applicant had failed to comply with a specific siting requirement.81
    The applicant had previously sought guidance from the Commission
    on how to comply with the siting requirement, and the Commission,
    _____________________________________________________________
    76Celebrity Club, Inc. v. Utah Liquor Control Comm’n, 
    602 P.2d 689
    ,
    694 (Utah 1979) (citation omitted).
    77 Breitling Bros. Constr., Inc. v. Utah Golden Spikers, Inc., 
    597 P.2d 869
    , 871 (Utah 1979).
    78   Celebrity 
    Club, 602 P.2d at 694
    .
    79   
    Id. (citation omitted).
       80Anderson v. Pub. Serv. Comm’n of Utah, 
    839 P.2d 822
    , 827 (Utah
    1992) (emphasis added).
    
    81 602 P.2d at 694
    –95.
    21
    MONARREZ v. UDOT
    Opinion of the Court
    after reviewing surveys of the proposed site, had sent a letter to the
    applicant stating that the applicant had satisfied the requirement.82
    Similarly, in Eldredge v. Utah State Retirement Board, the court of
    appeals estopped the Utah State Retirement Board from denying
    over six years of service credit to a former employee.83 The
    employee, prior to retiring, had sought guidance from the Utah State
    Retirement Office as to whether certain service credits would be
    counted toward his retirement benefits.84 The office researched the
    issue and sent the employee a letter stating that the service credits
    would be posted to his account and that he would not need to
    purchase them.85 In both cases, estoppel was warranted because
    there were ―very clear, well-substantiated representations by
    government entities‖ that were directly contradicted by those
    entities‘ subsequent actions.86
    ¶ 37 In the context of the GIA, although no published case has
    directly addressed what kind of statement may estop the
    government entity from asserting that a claim was untimely,87 we
    have insisted on strict compliance with the terms of the GIA even in
    the face of potentially intentional misrepresentations about how to
    _____________________________________________________________
    82   
    Id. at 690–91,
    694–95.
    83   
    795 P.2d 671
    , 676 (Utah Ct. App. 1990).
    84   
    Id. at 672–73.
       85   
    Id. 86See Anderson,
    839 P.2d at 827–28 (citing and discussing Celebrity
    Club and Eldredge).
    87 The court of appeals, in the unpublished case referenced earlier,
    rejected a party‘s claim ―that the State should have been equitably
    estopped from asserting the statute of limitations defense based
    upon the [GIA] because the State had misled [the party] into
    believing that it had accepted [the party‘s] claim‖ by way of a letter
    after the denial period had expired. Morales v. State, 
    2007 UT App 250
    , para. 4 (unpublished decision) (per curiam). The court held that
    an express waiver in the letter—identical to the one found in the
    denial letter in this case—―unambiguously informed [the party]
    that . . . the State was not waiving any defenses available to it.‖ 
    Id. para. 5.
    Further, the court held that the party ―could not rely on the
    letter . . . because the notice of claim was denied [prior to the letter]
    by operation of law.‖ 
    Id. 22 Cite
    as: 
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                             Opinion of the Court
    comply with the notice provisions of the act.88 Thus, in order to estop
    UDOT from asserting the GIA‘s one year limitations period as a
    defense, there must be a specific, written representation directly
    related to that issue, such as a statement that Mr. Monarrez had
    satisfied the GIA‘s requirements or that the government would not
    assert the defense in litigation.
    ¶ 38 Mr. Monarrez argues that ―the letter‘s statement ‗we
    respectfully deny your claim‘ is incompatible with the position that
    UDOT could not deny the claim because it was already denied by
    operation of law.‖ This statement—―we respectfully deny your
    claim‖—is neither a ―very specific‖ nor a ―very clear,‖ representation
    that UDOT would not later assert the statute of limitations defense,
    nor is it even necessarily incompatible with the later assertion that
    Mr. Monarrez‘s claim had already been denied by operation of law.
    There is no evidence that Mr. Monarrez asked UDOT if it would
    forbear asserting the limitations defense, and the letter itself refuted
    such a conclusion by stating that it did ―not constitute a waiver of
    any of the provisions or requirements of the Governmental
    Immunity Act . . . nor does it confirm or verify the sufficiency of the
    claimant‘s notice of claim as required by the Act.‖ The statement,
    ―we respectfully deny your claim,‖ does not clearly convey the
    sentiment that an earlier denial had not occurred or that the letter
    restarted Mr. Monarrez‘s year-to-file period. Although Mr. Monarrez
    argues that we can infer that the import of the letter would be
    inconsistent with UDOT‘s assertion of the limitations defense,
    estoppel, especially against the government, requires much more
    than an inference. Accordingly, Mr. Monarrez‘s estoppel claim fails,
    and we affirm the decision of the court of appeals.
    _____________________________________________________________
    88 See Greene v. Utah Transit Auth., 
    2001 UT 109
    , ¶¶ 5–6, 17, 
    37 P.3d 1156
    (affirming the dismissal of a claim because the claimant failed
    to deliver the notice of claim to the appropriate party at UTA, even
    though she misdirected her notice in reliance on statements made by
    a representative of UTA); Davis v. Cent. Utah Counseling Ctr., 
    2006 UT 52
    , ¶¶ 3–5, 46–49, 
    147 P.3d 390
    (affirming the dismissal of a claim for
    failure to comply with the notice requirements of the GIA because
    the claimant‘s attorney sent the notice of claim to the State Attorney
    General‘s Office in reliance on a statement by an assistant attorney
    general instead of to the appropriate party).
    23
    MONARREZ v. UDOT
    Opinion of the Court
    ¶ 39 Having addressed all of the issues related to Mr. Monarrez‘s
    claim against UDOT, we turn now to a brief discussion of his
    arguments related to the dismissal of the ―John Doe‖ defendants.
    IV. The Doe Defendants Were Properly Dismissed
    ¶ 40 As a final matter, Mr. Monarrez argues that the court of
    appeals erroneously affirmed the trial court‘s dismissal of the entire
    case, including the unnamed and unserved Doe Defendants, because
    ―UDOT made no argument at any time before the trial court that the
    claims against the Doe [D]efendants had to be dismissed.‖
    Mr. Monarrez is correct that UDOT never sought for dismissal of the
    Doe Defendants and the trial court never addressed Mr. Monarrez‘s
    claim against them. The court of appeals nevertheless affirmed the
    dismissal of the entire case, holding that summary judgment on the
    pleadings was appropriate because Mr. Monarrez either alleged the
    Doe Defendants were employees of UDOT or failed to state a cause
    of action against them. We affirm the court of appeals‘ decision on
    this issue. 89
    ¶ 41 We note that there are multiple procedural issues that
    Mr. Monarrez would face in attempting to continue litigation against
    the unnamed Doe Defendants. First, Mr. Monarrez has not yet
    served the Doe Defendants as required by rule 4 of the Utah Rules of
    Civil Procedure. As we held in Hunter v. Sunrise Title Co., ―[w]here
    all served co-defendants are formally dismissed, . . . rule 4(b) requires
    service upon at least one of the remaining unserved defendants
    within 120 days of filing of the complaint, absent the district court‘s
    grant of an extension for good cause.‖90 Without such service,
    _____________________________________________________________
    89 See First Equity Fed., Inc. v. Phillips Dev., LC, 
    2002 UT 56
    , ¶ 11, 
    52 P.3d 1137
    (―[I]t is well established that an appellate court may affirm
    the judgment appealed from if it is sustainable on any legal ground
    or theory apparent on the record, even though such ground or
    theory differs from that stated by the trial court to be the basis of its
    ruling or action, and this is true even though such ground or theory
    is not urged or argued on appeal by appellee, was not raised in the
    lower court, and was not considered or passed on by the lower
    court.‖ (citation omitted)).
    90 
    2004 UT 1
    , ¶ 11, 
    84 P.3d 1163
    ; see also 
    id. ¶ 12
    (holding that ―if all
    served co-defendants are dismissed, a plaintiff . . . must either (1)
    serve at least one unserved defendant within 120 days of the date the
    original complaint was filed; or (2) petition the district court for an
    (Continued)
    24
    Cite as: 
    2016 UT 10
                                Opinion of the Court
    dismissal is required.91 Further, rule 9 requires Mr. Monarrez to
    amend his complaint once he knows the identity of the Doe
    Defendants,92 which raises the issue of whether the amended
    complaint would ―relate back‖ to the original date of filing.93
    ¶ 42 Regardless of these procedural issues, it is clear from the
    allegations in the complaint that the dismissal of Mr. Monarrez‘s
    claims against the Doe Defendants was appropriate. The complaint
    describes the Doe Defendants as ―construction companies and/or
    their employees.‖ The complaint‘s only reference to any construction
    companies or workers are allegations that ―the construction workers
    were employed by the Utah Department of Transportation‖ and ―the
    flag worker was employed by UDOT.‖ Mr. Monarrez also alleged
    that ―[e]ven if the flag worker and construction workers were not
    employed by UDOT, their activities were controlled and directed by
    UDOT‖ through UDOT‘s establishment of ―a traffic control plan
    which controlled how the construction would be performed‖ and the
    presence of ―an on-site inspector who was to review the traffic
    control methods and devices employed by the construction workers
    and assure that they complied with the traffic control plan.‖
    extension prior to the dismissal of the served co-defendants, if the 120-day
    period has already expired.‖ (emphasis added)).
    91   See UTAH R. CIV. P. 4(b)(i).
    92 Rule 9(a)(2) of the Utah Rules of Civil Procedure states that
    ―[w]hen a party does not know the name of an adverse party, . . .
    such adverse party may be designated in any pleading or proceeding
    by any name.‖ But once ―the true name of such adverse party is
    ascertained, the pleading or proceeding must be amended
    accordingly.‖
    93 Because Mr. Monarrez agrees that the statute of limitations has
    now run on any claim against the Doe Defendants, any amendment
    must relate back to the original date or be time-barred. See UTAH R.
    CIV. P. 15(c) (―Whenever the claim or defense asserted in the
    amended pleading arose out of the conduct, transaction, or
    occurrence set forth . . . in the original pleading, the amendment
    relates back to the date of the original pleading.‖); Penrose v. Ross,
    
    2003 UT App 157
    , ¶ 9, 
    71 P.3d 631
    (―Generally, however, rule 15(c)
    will not apply to an amendment which substitutes or adds new
    parties for those brought before the court by the original
    pleadings . . . .‖ (citation omitted)).
    25
    MONARREZ v. UDOT
    Opinion of the Court
    ¶ 43 Mr. Monarrez argues that his ―errant legal conclusion in
    [his] complaint‖—the allegations that the construction workers were
    employees of or controlled by UDOT—does not warrant the
    dismissal of his claims against the Doe Defendants. Disregarding
    Mr. Monarrez‘s legal conclusions, the only inference we can draw
    from the factual allegations is that the construction workers were
    employed or controlled by UDOT. Thus, if the construction workers
    referenced in these allegations are the Doe Defendants, the
    pleadings, which we accept as true, unambiguously establish that
    they were employed or controlled by UDOT.94 As the GIA prohibits
    suits against employees of governmental entities,95 the dismissal of
    Mr. Monarrez‘s claims against the Doe Defendants was warranted.96
    ¶ 44 Alternatively, if the construction workers described in the
    complaint as employees of UDOT are not the Doe Defendants—who
    are described only as ―construction companies and/or their
    employees‖—then Mr. Monarrez has failed to allege the basis for his
    claim against them. Although Mr. Monarrez alleges that ―John
    Does I–V had a duty to keep the roadway safe‖ and ―breached their
    duty to keep the roadway safe,‖ he provides no allegations of any
    actions taken by the Doe Defendants separate and distinct from the
    acts of the construction workers—who he alleged were employees of
    UDOT—that caused him harm. Thus, dismissal was proper because
    the allegations in the complaint fail to state a claim against the Doe
    Defendants. We accordingly affirm the decision of the court of
    appeals.
    _____________________________________________________________
    94 Because summary judgment was granted on the pleadings,
    similar to a motion for judgment on the pleadings, we ―accept[] the
    factual allegations in the complaint as true.‖ Moss v. Parr Waddoups
    Brown Gee & Loveless, 
    2010 UT App 170
    , ¶ 6, 
    237 P.3d 899
    .
    95 With limited exceptions, the GIA provides that ―each
    governmental entity and each employee of a governmental entity are
    immune from suit.‖ UTAH CODE § 63G-7-201(1).
    96  Mr. Monarrez asserts that UDOT ―bore the burden of
    (1) identifying the Doe defendants and (2) proving that they were
    protected by the [GIA].‖ He cites no law for his assertion that UDOT
    bore the burden of identifying the Doe defendants, and we see no
    reason to shift the responsibility of bringing the proper parties to the
    court from a plaintiff to a co-defendant.
    26
    Cite as: 
    2016 UT 10
                            Opinion of the Court
    Conclusion
    ¶ 45 The plain language of the GIA‘s limitations provision
    permits a claim to be denied only once—either by a written denial or
    by operation of law. The denial letter sent after the deemed denial
    had already occurred did not restart the limitations period and was a
    legal superfluity. Accordingly, the GIA required Mr. Monarrez to file
    within a year of the deemed denial, which he failed to do. Because
    our interpretation of the GIA follows the plain meaning of the statute
    and is consistent with our prior cases, and Mr. Monarrez did not
    provide evidence of reliance, our decision interpreting the GIA will
    be given its usual retroactive effect. Further, because UDOT‘s letter
    contained no specific representation inconsistent with its later
    assertion of the limitations defense, estoppel is not warranted.
    Finally, the court of appeals was correct in affirming the dismissal of
    the Doe Defendants as the only allegations in the complaint
    potentially related to the Defendants described them as employees of
    UDOT. We accordingly affirm the decision of the court of appeals.
    27
    

Document Info

Docket Number: Case No. 20140911

Citation Numbers: 2016 UT 10, 368 P.3d 846

Filed Date: 3/9/2016

Precedential Status: Precedential

Modified Date: 1/12/2023

Authorities (26)

Hathaway v. MEDICAL RESEARCH & TECH. AUTH. , 49 P.3d 740 ( 2002 )

Greene v. Utah Transit Authority , 37 P.3d 1156 ( 2001 )

Davis v. Central Utah Counseling Center , 147 P.3d 390 ( 2006 )

Hunter v. Sunrise Title Co. , 84 P.3d 1163 ( 2004 )

State v. Miller , 193 P.3d 92 ( 2008 )

Olsen v. Eagle Mountain City , 248 P.3d 465 ( 2011 )

Energy Claims Ltd. v. Catalyst Investment Group Ltd. , 325 P.3d 70 ( 2014 )

Rio Algom Corp. v. San Juan County , 681 P.2d 184 ( 1984 )

Board of Education of the Granite School District v. Salt ... , 659 P.2d 1030 ( 1983 )

Biddle v. Washington Terrace City , 993 P.2d 875 ( 1999 )

Anderson v. Public Service Com'n of Utah , 839 P.2d 822 ( 1992 )

R.A. McKell Excavating, Inc. v. Wells Fargo Bank, N.A. , 100 P.3d 1159 ( 2004 )

First Equity Federal, Inc. v. Phillips Development, LC , 52 P.3d 1137 ( 2002 )

Merrill v. Utah Labor Commission , 223 P.3d 1099 ( 2009 )

Hall v. Utah State Department of Corrections , 24 P.3d 958 ( 2001 )

Exxonmobil Corp. v. Utah State Tax Commission , 86 P.3d 706 ( 2003 )

Kennecott Corp. v. State Tax Commission of Utah , 862 P.2d 1348 ( 1993 )

Timpanogos Planning & Water Management Agency v. Central ... , 690 P.2d 562 ( 1984 )

Breitling Bros. Construction, Inc. v. Utah Golden Spikers, ... , 597 P.2d 869 ( 1979 )

Marion Energy, Inc. v. KFJ Ranch Partnership , 267 P.3d 863 ( 2011 )

View All Authorities »

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State v. Rushton , 2017 UT 21 ( 2017 )

State v. Lambdin , 424 P.3d 117 ( 2017 )

Cardiff Wales v. Washington County School District , 2021 UT App 21 ( 2021 )

Bivens v. Salt Lake City , 416 P.3d 338 ( 2017 )

Gonzalez v. Cullimore , 417 P.3d 129 ( 2018 )

Gonzalez v. Cullimore , 2018 UT 9 ( 2018 )

State v. Jordan , 2021 UT 37 ( 2021 )

State v. Martinez , 2021 UT 38 ( 2021 )

In re Gestational Agreement , 2019 UT 40 ( 2019 )

Consumer Serv. v. Public Service Comm. , 445 P.3d 464 ( 2019 )

In re A.G... , 2022 UT App 126 ( 2022 )

In re K.J. , 2018 UT App 216 ( 2018 )

In re K.J. , 2018 UT App 216 ( 2018 )

Evans v. UDOT , 437 P.3d 561 ( 2018 )

Winegar v. Springville City , 424 P.3d 1006 ( 2018 )

Olsen v. State , 382 P.3d 679 ( 2016 )

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