Beatriz Banuelos v. University of Wisconsin Hospitals and Clinics Authority ( 2023 )


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    2023 WI 25
    SUPREME COURT             OF        WISCONSIN
    CASE NO.:              2020AP1582
    COMPLETE TITLE:        Beatriz Banuelos,
    Plaintiff-Appellant,
    v.
    University of Wisconsin Hospitals and Clinics
    Authority,
    Defendant-Respondent-Petitioner.
    REVIEW OF DECISION OF THE COURT OF APPEALS
    Reported at 
    399 Wis. 2d 568
    , 
    966 N.W.2d 78
    PDC No: 
    2021 WI App 70
     - Published
    OPINION FILED:         April 4, 2023
    SUBMITTED ON BRIEFS:
    ORAL ARGUMENT:         November 1, 2022
    SOURCE OF APPEAL:
    COURT:              Circuit
    COUNTY:             Dane
    JUDGE:              Juan B. Colas
    JUSTICES:
    ANN WALSH BRADLEY, J., delivered the majority opinion of the
    Court, in which DALLET, HAGEDORN, and KAROFSKY, JJ., joined.
    ROGGENSACK, J., filed a dissenting opinion. REBECCA GRASSL
    BRADLEY, J., filed a dissenting opinion, in which ZIEGLER, C.J.,
    and ROGGENSACK, J., joined.
    NOT PARTICIPATING:
    ATTORNEYS:
    For the defendant-respondent-petitioner, there were briefs
    filed        by   Daniel   A.   Manna,    Jay    P.    Lefkowitz,   P.C.,   Gilad
    Bendheim,         Kelsey   Davis,   and   Gass   Turek    LLC,   Milwaukee,   and
    Kirkland & Ellis LLP, New York City. There was an oral argument
    by Jay P. Lefkowitz, P.C.
    For the plaintiff-appellant, there was a brief filed by
    Jesse B. Blocher, Peter M. Young, Corey G. Lorenz, and Habush,
    Habush, & Rottier, S.C., Waukesha. There was an oral argument by
    Jesse B. Blocher.
    An    amicus       curiae     brief    was    filed    by    Daniel     E.    Conley,
    Matthew J. Splitek, Alexandra W. Shortridge, and Quarles & Brady
    LLP, Milwaukee, for Aurora Health Care, Inc.
    An amicus curiae brief was filed by Scott E. Rosenow and
    WMC Litigation Center, Madison, for the Wisconsin Civil Justice
    Council, Inc.
    An amicus curiae brief was filed by                          Brett A. Eckstein,
    Edward E.         Robinson, Brian D. Anderson,               and Cannon & Dunphy,
    S.C., Brookfield, and Everson, Whitney, Everson & Brehm, S.C.,
    Green      Bay,    for    the     Wisconsin        Association       for     Justice    and
    Wisconsin Defense Counsel.
    An amicus curiae brief was filed by                          Sara J. MacCarthy,
    Stephane P. Fabus, Heather D. Mogden, and Hall, Render, Killian,
    Heath   &     Lyman,      P.C.,     Milwaukee,       for    the    Wisconsin       Hospital
    Association,        Inc.,     the    Wisconsin       Medical      Society,     Inc.,    the
    Wisconsin Dental Association, Inc., LeadingAge Wisconsin, Inc.,
    the   Rural       Wisconsin     Health      Cooperative,       the    Wisconsin      Health
    Care Association/Wisconsin Center for Assisted Living, and the
    Wisconsin Health Information Management Association, Inc.
    An    amicus       curiae     brief    was     filed    by     Susan    E.    Lovern,
    Christopher        E.    Avallone,       and       von   Briesen      &    Roper,      S.C.,
    Milwaukee, for the Association of Health Information Outsourcing
    Services.
    2
    
    2023 WI 25
    NOTICE
    This opinion is subject to further
    editing and modification.   The final
    version will appear in the bound
    volume of the official reports.
    No.    2020AP1582
    (L.C. No.   2020CV903)
    STATE OF WISCONSIN                      :            IN SUPREME COURT
    Beatriz Banuelos,
    Plaintiff-Appellant,
    FILED
    v.
    APR 4, 2023
    University of Wisconsin Hospitals and Clinics
    Authority,                                                   Sheila T. Reiff
    Clerk of Supreme Court
    Defendant-Respondent-Petitioner.
    ANN WALSH BRADLEY, J., delivered the majority opinion of the
    Court, in which DALLET, HAGEDORN, and KAROFSKY, JJ., joined.
    ROGGENSACK, J., filed a dissenting opinion. REBECCA GRASSL
    BRADLEY, J., filed a dissenting opinion, in which ZIEGLER, C.J.,
    and ROGGENSACK, J., joined.
    REVIEW of a decision of the Court of Appeals.          Affirmed.
    ¶1    ANN WALSH BRADLEY, J.    The petitioner, University of
    Wisconsin Hospitals and Clinics Authority (UW Hospitals), seeks
    review of a published court of appeals opinion reversing and
    remanding the circuit court's dismissal of Beatriz Banuelos's
    No.     2020AP1582
    complaint for failure to state a claim upon which relief can be
    granted.1        Banuelos contends that she was unlawfully charged per
    page fees for copies of her medical records which were provided
    in   an     electronic       format.          The   court      of    appeals      agreed   and
    determined        that    
    Wis. Stat. § 146.83
    (3f)         (2017-18)2     does    not
    permit      a    health     care    provider        to   charge      fees   for    providing
    copies of patient health care records in an electronic format.
    ¶2        UW Hospitals argues, in essence, that the court of
    appeals erred because 
    Wis. Stat. § 146.83
    (3f) is silent as to
    fees       for   electronic        copies     of    patient     health      care    records.
    Accordingly,         it     does    not       prohibit     a    health      care    provider
    charging fees for providing such copies.                            And thus, Banuelos's
    complaint alleging unlawful and excess charges fails to state a
    claim upon which relief can be granted.3
    ¶3        Banuelos    offers       a    different       interpretation        of    the
    statute's silence.            She asserts that because fees for electronic
    copies are not enumerated in the statutory list of permissible
    fees that a health care provider may charge, the fees charged
    here       are   unlawful     under    state        law.       As    a   result,    Banuelos
    maintains that her complaint survives the motion to dismiss.
    Banuelos v. Univ. of Wis. Hosps. and Clinics Auth., 2021
    
    1 WI App 70
    , 
    399 Wis. 2d 568
    , 
    966 N.W.2d 78
     (reversing and
    remanding the order of the circuit court for Dane County, Juan
    Colas, Judge).
    All subsequent references to the Wisconsin Statutes are to
    2
    the 2017-18 version unless otherwise indicated.
    3   See 
    Wis. Stat. § 802.06
    (2)(a)6.
    2
    No.    2020AP1582
    ¶4     We     conclude      that    although         
    Wis. Stat. § 146.83
    (3f)
    provides    for       the   imposition       of    fees      for   copies     of    medical
    records    in    certain     formats,        it   does    not      permit    health       care
    providers to charge fees for patient records in an electronic
    format.         Therefore,      we    determine        that     Banuelos's         complaint
    states a claim upon which relief can be granted.
    ¶5     Accordingly, we affirm the decision of the court of
    appeals.
    I
    ¶6     The essential facts set forth below are taken from
    Banuelos's      complaint.           Because      we   are    reviewing      the     circuit
    court's determination of a motion to dismiss for failure to
    state a claim, we must assume that these facts are true.                               Yacht
    Club at Sister Bay Condo. Ass'n, Inc. v. Village of Sister Bay,
    
    2019 WI 4
    , ¶4, 
    385 Wis. 2d 158
    , 
    922 N.W.2d 95
    .
    ¶7     Banuelos        signed      and       submitted        a   request       to     UW
    Hospitals       for    copies    of    her     medical       records    in        electronic
    format.4    The request directed and authorized that the records be
    transmitted to her attorneys.
    4 Banuelos   requested   that  her   records   be    provided
    electronically pursuant to the Health Information Technology for
    Economic   and   Clinical   Health  (HITECH)   Act,    
    42 U.S.C. § 17935
    (e)(1) and 
    45 C.F.R. § 164.524
    (c).
    (continued)
    3
    No.    2020AP1582
    ¶8     UW   Hospitals   complied     with   the   request    through     its
    service   provider,   Ciox,   and   transmitted       copies   of     Banuelos's
    patient   health   care   records   electronically       to    her    attorneys,
    along with an invoice for $109.96.5             The requested payment for
    As described by UW Hospitals, "[t]hat federal statutory
    regime authorizes (in certain circumstances) a patient to
    request that copies of electronic health records be provided in
    an electronic format to the patient, or to a designated third
    party, such as her personal injury attorney."    "[I]n the case
    that a covered entity uses or maintains an electronic health
    record . . . the individual shall have a right to obtain from
    such covered entity a copy of such information in an electronic
    format and . . . to direct the covered entity to transmit such
    copy directly to an entity or person designated by the
    individual," 
    42 U.S.C. § 17935
    (e)(1), which is mandatory "if it
    is readily producible in such form and format."       
    45 C.F.R. § 164.524
    (c).
    There is no issue of federal law that has been presented to
    this court to address.
    5  Justice Roggensack's dissent assumes the role of an
    advocate by deciding this case on an argument it raises sua
    sponte, and then, based on that never-before-raised argument, it
    attempts to transform the motion in this case from a motion to
    dismiss (which it is) into a motion for summary judgment (which
    it is not).
    In this motion to dismiss, we accept the facts alleged in
    Banuelos's complaint as true.        UW Hospitals is the sole
    defendant here and the complaint avers wrongdoing against it
    alone.   Nevertheless, the dissent attempts to read into the
    complaint wrongdoing by Ciox, thereby creating factual issues
    regarding who did what, and whose acts caused the harm.
    (continued)
    4
    No.   2020AP1582
    copies included "per page" charges of $1.14 for the first 25
    pages, $0.86 for the next 25 pages, $0.56 for the next 50 pages,
    and $0.34 for an additional 94 pages, which is consistent with
    Justice Roggensack's dissent's "read in" is accomplished
    only by omitting an essential part of the complaint's averments.
    Citing to paragraphs 16 and 17 and Exhibit C of the complaint,
    the dissent describes     Banuelos's complaint, stating "her
    Complaint alleges that Ciox Health, LLC (Ciox), who is not a
    health care provider, supplied the health care records and
    charged $109.96." Dissent, ¶47. What the dissent omits is that
    the complaint actually alleges that the supplying of the records
    and the charges incurred were done at the instance of UW
    Hospitals, with Ciox as a conduit.
    Paragraph 16 avers that "Defendant, through its business
    associate, Ciox, complied with the request and transmitted the
    medical records electronically to Habush Habush & Rottier S.C."
    Paragraph 17 avers, "The response from defendant, through its
    business associate, Ciox, included an invoice requesting payment
    of $109.96."
    Thus, all the complaint alleges with respect to Banuelos's
    specific case is that UW Hospitals "through its business
    associate, Ciox, complied with the request and transmitted the
    medical records electronically . . . [and] included an invoice
    requesting payment of $109.96."
    In   order   to   reach   Justice   Roggensack's   dissent's
    conclusion, further factual development would be necessary to
    establish Ciox's role, which typically would be the subject of a
    summary judgment motion, not a motion to dismiss.     For summary
    judgment methodology see 
    Wis. Stat. § 802.08
    .
    Perhaps the most devastating response to the dissent is
    that UW Hospitals, in its reply brief, specially discarded the
    dissent's newly embraced argument, deeming it "irrelevant." See
    infra, ¶18 n.8.
    5
    No.    2020AP1582
    the maximum rate for paper copies of patient health care records
    permitted under 
    Wis. Stat. § 146.83
    (3f).6
    ¶9      Banuelos      filed        suit,      seeking      declaratory         and
    injunctive relief, as well as damages.                      Her complaint alleged
    that       because   the    copies    of    electronic       patient    health       care
    records she requested do not fall into one of the enumerated
    categories contained within 
    Wis. Stat. § 146.83
    (3f), none of the
    charges permitted under § 146.83(3f) applies to her electronic
    records request.            Accordingly, she argued that UW Hospital's
    charge of $109.96 was in violation of state law.
    ¶10     In response, UW Hospitals filed a motion to dismiss,
    alleging in its supporting brief that Banuelos's claims were
    "fundamentally        flawed"      with    respect    to    her   interpretation       of
    
    Wis. Stat. § 146.83
    (3f).7             The circuit court granted the motion.
    It   concluded       that   "the     legislature      has    failed    to    cover    the
    situation where records are requested in electronic form and
    provided in electronic form.               And therefore, the charge that was
    made or demanded is not a violation."                  It reasoned that because
    the fee UW Hospitals charged was not a violation of Wisconsin
    These numbers deviate from those listed in 
    Wis. Stat. § 6
    146.83(3f)(b)1. due to the operation of § 146.83(3f)(c)2., which
    provides for adjustments in the amounts specified based on
    changes in the consumer price index.
    In its motion to
    7                            dismiss, UW Hospitals did not specify
    under which paragraph              of 
    Wis. Stat. § 802.06
    (2) it sought
    dismissal.  The circuit            court construed the motion as a motion
    to dismiss for failure             to state a claim, and we will do the
    same.
    6
    No.     2020AP1582
    law, Banuelos could not prevail in this case and dismissal of
    the complaint was warranted.
    ¶11     Banuelos appealed, and the court of appeals reversed
    the circuit court's order.      Banuelos v. Univ. of Wis. Hosps. and
    Clinics Auth., 
    2021 WI App 70
    , 
    399 Wis. 2d 568
    , 
    966 N.W.2d 78
    .
    The court of appeals conducted a plain meaning analysis of 
    Wis. Stat. § 146.83
    (3f) and determined that the statute plainly and
    unambiguously permits a health care provider to charge fees for
    the formats enumerated in the statute and only those formats.
    Because fees for copies of records in an electronic format are
    not enumerated, the court of appeals concluded that such fees
    cannot lawfully be charged.           UW Hospitals petitioned for this
    court's review.
    II
    ¶12     We are called upon to review the court of appeals'
    decision reversing and remanding the circuit court's dismissal
    of Banuelos's complaint for failure to state a claim.               In order
    to withstand a motion to dismiss for failure to state a claim,
    the complaint must plead facts, which if true, would entitle the
    plaintiff   to   relief.    
    Wis. Stat. § 802.02
    (1)(a);   Data    Key
    Partners v. Permira Advisers LLC, 
    2014 WI 86
    , ¶21, 
    356 Wis. 2d 665
    , 
    849 N.W.2d 693
    .       Whether a complaint states a claim upon
    which relief can be granted is a question of law this court
    reviews   independently    of   the    determinations    rendered    by   the
    circuit court and court of appeals.           Hinrichs v. DOW Chem. Co.,
    
    2020 WI 2
    , ¶23, 
    389 Wis. 2d 669
    , 
    937 N.W.2d 37
    .
    7
    No.      2020AP1582
    ¶13    Our     review       also      requires        us     to    interpret          several
    Wisconsin        statutes.        Statutory           interpretation           is    likewise     a
    question      of     law       that      we      review          independently           of      the
    determinations of the circuit court and court of appeals.                                        Sw.
    Airlines    Co.     v.     DOR,   
    2021 WI 54
    ,   ¶16,    
    397 Wis. 2d 431
    ,           
    960 N.W.2d 384
    .
    III
    ¶14    The sufficiency of the claims alleged in Banuelos's
    complaint        depends      upon    our     interpretation             of    
    Wis. Stat. § 146.83
    (3f).        Interestingly, both parties embrace a plain meaning
    interpretation           of    the       statute,          but     arrive           at   opposite
    conclusions.
    ¶15    In     resolving         the     inquiry        of     whether          
    Wis. Stat. § 146.83
    (3f) permits a fee to be charged for copies of health
    care records in electronic format, we are aided by some familiar
    tools of statutory interpretation.                          With those interpretative
    tools in hand, we examine first the text of § 146.83(3f).                                     Next,
    we   look    to     § 146.83(3f)'s            statutory          history.           Finally,      we
    address     UW    Hospitals'         arguments        advancing         that    the      scope    of
    § 146.83(3f) does not include electronic records.
    A
    ¶16    The familiar tools of statutory interpretation provide
    guiding principles for our inquiry.                        "[T]he purpose of statutory
    interpretation is to determine what the statute means so that it
    may be given its full, proper, and intended effect."                                     State ex
    rel. Kalal v. Cir. Ct. for Dane Cnty., 
    2004 WI 58
    , ¶44, 
    271 Wis. 2d 633
    , 
    681 N.W.2d 110
    .                   "We assume that the legislature's
    8
    No.       2020AP1582
    intent    is    expressed      in     the    statutory       language."          
    Id.
           "In
    construing or interpreting a statute the court is not at liberty
    to disregard the plain, clear words of the statute."                                 Id., ¶46.
    If the text of the statute is plain and unambiguous, our inquiry
    stops there.       Id., ¶45.
    ¶17     Statutory language is given its "common, ordinary, and
    accepted       meaning,    except      that        technical      or    specially-defined
    words    or      phrases       are     given        their    technical          or     special
    definitional meaning."               Id.     We interpret statutory language in
    context, "as part of a whole; in relation to the language of
    surrounding       or   closely-related             statutes;      and     reasonably,       to
    avoid absurd or unreasonable results."                       Id., ¶46.          Language is
    also    interpreted       to   avoid       surplusage       and    to    give    reasonable
    effect to every word.                Id.     A review of statutory history is
    part of a plain meaning analysis.                    Richards v. Badger Mut. Ins.
    Co., 
    2008 WI 52
    , ¶22, 
    309 Wis. 2d 541
    , 
    749 N.W.2d 581
    .
    B
    ¶18     In applying these principles, we look first to the
    text of 
    Wis. Stat. § 146.83
    (3f).                       It contains two provisions
    important to our analysis.                 Paragraph (a) states:
    Except as provided in sub. (1f) or s. 51.30 or
    146.82(2), if a person requests copies of a patient's
    health care records, provides informed consent, and
    pays the applicable fees under par. (b), the health
    care provider shall provide the person making the
    request copies of the requested records.
    9
    No.   2020AP1582
    § 146.83(3f)(a).8
    ¶19   This      provision       unambiguously       outlines        three
    requirements that a person requesting a copy of patient health
    care records must fulfill:            (1) request copies, (2) provide
    informed consent, and (3) pay the applicable fee set forth in
    paragraph   (b).       Id.     Once    a   person   has   met     those   three
    requirements, a health care provider "shall provide" the person
    with the requested copies.        Id.; Heritage Farms, Inc. v. Markel
    Ins. Co. (Heritage Farms II), 
    2012 WI 26
    , ¶32, 
    339 Wis. 2d 125
    ,
    
    810 N.W.2d 465
       ("[W]e   presume      that    the   word     'shall'    is
    mandatory.").
    ¶20   The second provision important to our discussion is
    paragraph (b), which provides:
    8As referenced above in footnote 5, Justice Roggensack's
    dissent produces a new argument on behalf of UW Hospitals,
    arguing that because Ciox is not a health care provider, it is
    not   constrained   by   
    Wis. Stat. § 146.83
    (3f).    Justice
    Roggensack's Dissent, ¶66.       Neither party developed this
    argument in its brief, nor did this argument arise during oral
    arguments in this case.       UW Hospitals, in fact, actually
    eschewed this argument in its reply brief, calling it
    "irrelevant" to this case:
    First, Banuelos's mud-slinging in relation to Ciox
    cannot have any bearing on this case.       This court
    recently    held  that   the    fee   restrictions  in
    § 146.83(3f)(b) apply only to health care providers,
    not their vendors.   See [Townsend v. ChartSwap, LLC,
    
    2021 WI 86
    , ¶¶16—17, 
    399 Wis. 2d 599
    , 
    967 N.W.2d 21
    ].
    Accordingly, the statute is, and always has been,
    directed at Wisconsin health care providers, and
    whether or not a health care provider may choose to
    outsource    its records    collection   processes  is
    irrelevant.
    10
    No.    2020AP1582
    Except as provided in sub. (1f), a health care
    provider may charge no more than the total of all of
    the following that apply for providing the copies
    requested under par. (a):
    1. For paper copies: $1 per page for the first 25
    pages; 75 cents per page for pages 26 to 50; 50 cents
    per page for pages 51 to 100; and 30 cents per page
    for pages 101 and above.
    2. For microfiche or microfilm copies, $1.50 per page.
    3. For a print of an X-ray, $10 per image.
    4. If the requester is not the patient or a person
    authorized by the patient, for certification of
    copies, a single $8 charge.
    5. If the requester is not the patient or a person
    authorized by the patient, a single retrieval fee of
    $20 for all copies requested.
    6. Actual shipping costs and any applicable taxes.
    
    Wis. Stat. § 146.83
    (3f)(b).
    ¶21    Paragraph (b) sets out the parameters of the third
    requirement,     delineating   maximum    allowable   fees   that    may   be
    charged for patient health care records.         Listed in the statute
    are three formats in which records can be provided and fees
    charged, and only three formats.         For paper copies, the fee is a
    per page charge of $1 for the first 25 pages; 75 cents for pages
    26-50; 50 cents for pages 51-100; and 30 cents for pages above
    100.    
    Id.
         Additionally, a health care provider is allowed to
    charge no more than $1.50 per page for microfiche or microfilm
    copies and $10 per image for x-ray prints.            
    Id.
        Conspicuously
    missing is any reference to copies of "electronic records" or
    any substantially similar term.
    11
    No.     2020AP1582
    ¶22     The text of the statute sets forth that health care
    providers "may charge no more than the total of all of the
    following that apply for providing the copies requested."                                      
    Id.
    That is, a health care provider may charge up to the rates
    prescribed       in    the     statute    for       furnishing            copies       of    paper
    records, microfiche or microfilm records, or x-rays.                                  We observe
    that there is no provision in the text permitting the charge of
    fees for copies in formats for which the legislature did not
    expressly authorize a fee.
    ¶23     The court of appeals relied on a similar observation
    in   reaching     its    conclusion       that      no    fee       may    be       charged    for
    providing copies of patient health care records in an electronic
    format.       Banuelos, 
    399 Wis. 2d 568
    , ¶15.                       It initially focused
    on the introductory language of paragraph (b), that a health
    care provider may "charge no more than the total of all of the
    following,"       to    conclude       that    "para.         (b)    defines          the    total
    universe of fees that a provider may collect from a requester
    for the service of fulfilling a request for patient health care
    records under para. (a)."                
    Id.
            "This means that the fees a
    health care provider is permitted to charge must be equal to or
    less    than    the    total    of    whichever,         if    any,       of    the    six    fees
    enumerated in subds. (b)1.-6. that apply . . . ."                              
    Id.
    ¶24     We agree with the court of appeals that the plain text
    of     
    Wis. Stat. § 146.83
    (3f)         indicates         that           if     the    three
    requirements laid out in paragraph (a) are met, the healthcare
    provider       must    provide       copies    of    the      patient's             health    care
    records.       We further agree with the court of appeals that the
    12
    No.    2020AP1582
    statute does not permit charges for copies of electronic records
    because the statute does not enumerate electronic formats as one
    of the three formats for which a health care provider may charge
    a fee.
    C
    ¶25        A    review   of       the    statutory       history     of    
    Wis. Stat. § 146.83
    (3f) yields a similar result.                         Statutory history refers
    to   previously         enacted        versions       of    the   statute       which   have
    subsequently been amended by the legislature.9                            Heritage Farms,
    Inc. v. Markel Ins. Co. (Heritage Farms I), 
    2009 WI 27
    , ¶15
    n.10,     
    316 Wis. 2d 47
    ,    
    762 N.W.2d 652
    .       Prior   versions      of   a
    statute were enacted law and constitute an intrinsic source,
    part and parcel of a plain meaning interpretation.                                Richards,
    
    309 Wis. 2d 541
    , ¶22.
    ¶26        Prior to 2009, the relevant statutes did not mention
    electronic           copies       of     medical           records.            
    Wis. Stat. § 146.83
    (3m)(a) (2007-08).10                  At the time, the statute governing
    9 Statutory history is distinct from legislative history,
    which "is extrinsic evidence of a law's meaning and becomes
    relevant only to confirm plain meaning or when a statute remains
    ambiguous even after 'the primary intrinsic analysis has been
    exhausted[.]'" Brey v. State Farm Mut. Auto. Ins. Co., 
    2022 WI 7
    , ¶21, 
    400 Wis. 2d 417
    , 
    970 N.W.2d 1
    .
    10   
    Wis. Stat. § 146.83
    (3m)(a)(2007-08) states:
    The department shall, by rule, prescribe fees that are
    based on an approximation of actual costs. The fees,
    plus applicable tax, are the maximum amount that a
    health care provider may charge under sub. (1)(b) for
    duplicate patient health care records and under sub.
    (1)(c) for duplicate X−ray reports or the referral of
    (continued)
    13
    No.    2020AP1582
    access to patient health care records merely provided that the
    Wisconsin Department of Health Services (DHS) shall prescribe
    fees, based on actual costs, which constitute the maximum amount
    a health care provider may charge.      
    Id.
    ¶27     In   2009,   the   legislature    took   away    DHS's    broad
    authority to prescribe fees and instead set permissible fees by
    statute.    See 2009 Wis. Act 28, § 2433d.       The new statute, 
    Wis. Stat. § 146.83
    (1f)(c)3m.    (2009-10),     referenced        electronic
    copies, providing that "a health care provider may charge no
    more than the total of all of the following that apply for
    providing copies requested . . . For providing copies in digital
    or electronic format, a charge for all copies requested."               This
    language was mirrored in § 146.83(1h) (2009-10), which addressed
    X−rays to another health care provider of the
    patient's choice.    The rule shall also permit the
    health care provider to charge for actual postage or
    other actual delivery costs.      In determining the
    approximation of actual costs for the purposes of this
    subsection, the department may consider all of the
    following factors:
    1. Operating expenses, such as wages, rent, utilities,
    and duplication equipment and supplies.
    2. The varying cost of retrieval of records, based on
    the   different media   on  which  the   records  are
    maintained.
    3. The cost of separating requested patient               health
    care records from those that are not requested.
    4. The cost of duplicating requested patient health
    care records.
    5. The impact on costs of advances in technology.
    14
    No.    2020AP1582
    fees for a patient health care record request made by someone
    other than the patient themselves.                 A new provision was also
    created, stating:
    Upon the request of the person requesting copies of
    patient health care records under sub. (1f) or (1h),
    the health care provider shall provide the copies in a
    digital or electronic format unless the health care
    provider's record system does not provide for the
    creation or transmission of records in a digital or
    electronic format, in which case the health care
    provider   shall   provide   the  person   a   written
    explanation for why the copies cannot be provided in a
    digital or electronic format.
    2009 Wis. Act 28, § 2433h (creating § 146.83(1k)).
    ¶28   In 2011, subsequent to a change in federal law,11 the
    Wisconsin Legislature repealed § 146.83(1f) and (1h) (2009-10)
    and created 
    Wis. Stat. § 146.83
    (3f) as it is today, without
    specific reference to electronic records.                 2011 Wis. Act 32,
    §§ 2649x-2663m.        Two key changes regarding what was formerly
    
    Wis. Stat. § 146.83
    (1f)     took   place.      First,   the    legislature
    deleted two charges that were previously permissible.                  One now-
    deleted provision was § 146.83(1f)(c)3m. (2009-10), which as set
    forth above provided an allowable "charge" for the provision of
    electronic records.          The other deleted provision authorized a
    surcharge       contingent   on    the    timing    of   requested    delivery.
    As part of the American Recovery and Reinvestment Act of
    11
    2009, federal law was enacted encouraging health care providers
    to adopt electronic health records, mandating that individuals
    may receive electronic copies and setting a fee limitation on
    such copies.   American Recovery and Reinvestment Act of 2009,
    H.R. 1, 111th Cong. § 13001(a) H.R. 1-112 (2009) (enacted).
    15
    No.    2020AP1582
    § 146.83(1f)(c)5. (2009-10).                    Second, the legislature added two
    permissible charges.                Those charges, which still exist today,
    create    an    additional          surcharge         for        a    third-party        requester,
    i.e., a requester who is not the patient or a person authorized
    by the patient.         § 146.83(3f)(b)4-5.
    ¶29     Although       Wisconsin          statutes            previously     permitted       a
    charge for the provision of electronic copies of patient health
    care   records,        that       language       has     since         been     repealed.         The
    legislature's chosen actions resulted in the comprehensive list
    of permitted fees a health care provider may charge for copies
    of   patient        health       care     records.               We    cannot     interpret       the
    subsequently amended statute to permit a charge for copies of
    electronic       records,          as    doing      so      would       require     us     to    read
    language back into the statute that is no longer there.                                    This we
    cannot do.          See Milwaukee J. Sentinel v. City of Milwaukee, 
    2012 WI 65
    , ¶37, 
    341 Wis. 2d 607
    , 
    815 N.W.2d 367
    .
    D
    ¶30     UW      Hospitals           challenges                 this       plain      meaning
    interpretation of the text of 
    Wis. Stat. § 146.83
    (3f) and its
    statutory           history        by      citing           to        surrounding         statutes.
    Specifically,          it     looks       to     
    Wis. Stat. § 146.836
    ,         entitled
    "Applicability,"            and     
    Wis. Stat. § 146.81
    (4),          which     defines
    "patient       health       care    records,"          to    argue        that    the     scope   of
    § 146.83(3f) does not cover electronic records.
    ¶31     It    argues       that    a    determination            of    whether      the    fee
    provision      in     paragraph          (b)   of     
    Wis. Stat. § 146.83
    (3f)        even
    applies      depends        on     whether        the       records          request      initially
    16
    No.    2020AP1582
    qualifies as a request pursuant to paragraph (a).                          UW Hospitals
    observes that nothing in paragraph (a) indicates that a request
    for patient health care records includes electronic records.                             It
    advances that such an omission was intentional because a nearby
    statute, 
    Wis. Stat. § 146.836
    , unambiguously provides that only
    four        statutory         provisions        apply       to   electronic       records.
    Section 146.836 states:
    Sections 146.815, 146.82, 146.83(4) and 146.835[12]
    apply to all patient health care records, including
    those on which written, drawn, printed, spoken,
    visual, electromagnetic or digital information is
    recorded or preserved, regardless of physical form or
    characteristics.
    According to UW Hospital, because § 146.83(3f) is not one of the
    four statutory provisions applicable to electronic records, the
    scope       of   paragraph        (a)   clearly       does    not    include    electronic
    records.
    ¶32       Next, UW Hospitals looks to the definition of "patient
    health      care       records"    found    in       
    Wis. Stat. § 146.81
    (4)    in   an
    effort to further rebut the court of appeals' plain meaning
    interpretation           of    
    Wis. Stat. § 146.83
    (3f).          The     definition
    contained         in     § 146.81(4)       in        relevant    part    provides     that
    The sections referred to in this statute all relate to
    12
    the content and confidentiality of records. The titles in order
    of appearance in 
    Wis. Stat. § 146.836
     are as follows: "Contents
    of certain patient health care records;" "Confidentiality of
    patient health care records;" "Access to patient health care
    records" (specifying prohibited actions relating to records);
    and "Parents denied physical placement rights."      
    Wis. Stat. §§ 146.815
    ; 146.82; 146.83(4); 146.835.
    17
    No.     2020AP1582
    "'[p]atient health care records' means all records related to
    the health of a patient prepared by or under the supervision of
    a health care provider . . . ."                      § 146.81(4).                  Relying on the
    statutory       definition,             the    court       of    appeals       determined          that
    "'[p]atient health care records' means all records related to
    the health of a patient prepared by or under the supervision of
    a    health    care    provider,"             and    that       "all"    records          "means    all
    records,"       including             electronic         records.            See    Banuelos,       
    399 Wis. 2d 568
    , ¶12 n.4.
    ¶33     UW Hospitals argues that an examination of the plain
    text of the statutory definition reveals that it addresses the
    substance of the records and not their format.                                 It explains that
    the records must "relate to the health of the patient" and be
    "prepared       by    or     under       the     supervision            of    the    health        care
    provider," which are matters of substance.                                    UW Hospitals thus
    reasons      that     the    definition          does      not    contemplate             records    in
    electronic format.
    ¶34     Additionally, according to UW Hospitals, to interpret
    the    definition           as        applying      to     all      formats         would     render
    superfluous the "Applicability" statute, 
    Wis. Stat. § 146.836
    ,
    given that it limits the applicability of electronic records
    formats to only four enumerated provisions.                                  To explain briefly
    in    the     words    of        UW    Hospitals,         "[i]f     'patient         health        care
    records' included electronic records whenever that term appears,
    then there was no need for the legislature to specify" in the
    "Applicability" section that the definition of "patient health
    18
    No.    2020AP1582
    care records" in the four listed provisions also applies to
    electronic records.
    ¶35     We are unpersuaded and address each argument in turn.
    To start, we conclude that Banuelos's request for electronic
    records was a request under 
    Wis. Stat. § 146.83
    (3f)(a).                          This
    conclusion is informed by the definition of "patient health care
    records."        In turning to the statutory definition of "patient
    health    care    record"    in   
    Wis. Stat. § 146.81
    (4)     we     make    two
    important    observations.        Initially,       we   observe    the    threshold
    language in § 146.81 indicates that the definitions listed in
    § 146.81 apply to "ss. 146.81 to 146.84."                 § 146.81.      This range
    includes the statute at the center of our analysis, 
    Wis. Stat. § 146.83
    .     We observe next that the legislature used the inclusive
    term, "all" in the definition of "patient health care record."
    Indeed, it is evident that "all records" means "all records."
    See Pfister v. Milwaukee Econ. Dev. Corp., 
    216 Wis. 2d 243
    , 270,
    
    576 N.W.2d 554
     (Ct. App. 1998) (concluding that "'all' means
    'all'").
    ¶36     Thus     under   this   definition,         "patient      health     care
    record"     means    "all    records,"        including    electronic      records.
    Because paragraph (a) regulates access to "patient health care
    records," 
    Wis. Stat. § 146.83
    (3f)(a) encompasses requests for
    electronic records as well.              We resolve UW Hospitals' argument
    that paragraph (a) does not apply to electronic records due to
    the "Applicability" statute, 
    Wis. Stat. § 146.836
    , in the same
    manner as its related argument that to interpret "patient health
    care records" as "all records," renders superfluous § 146.836.
    19
    No.   2020AP1582
    ¶37     These arguments fail for several reasons.                    First, they
    ignore the fact that 
    Wis. Stat. § 146.83
    (3f) regulates access to
    "copies" of patient health care records, not the actual records.
    The    text    of     
    Wis. Stat. § 146.836
          "does    not       address    the
    significance        of    the    distinction      between      the       reference    to
    'electronic records' in § 146.836 and the reference to 'copies
    of a patient's health care records' in 
    Wis. Stat. § 146.83
    (3f)."
    Banuelos, 
    399 Wis. 2d 568
    , ¶39.                 UW Hospitals is not able to
    articulate any language in the "Applicability" section limiting
    "copies" to a particular format.
    ¶38     Second,      UW    Hospitals'      interpretation           of   "patient
    health care record" as excluding electronic records for purposes
    of all but four statutory sections is unavailing because of the
    impact     such     an   interpretation     would      have    on    other     statutes
    discussing "patient health care records."                   For example, we look
    to    
    Wis. Stat. § 146.819
    (1),13       which   governs       a    health     care
    13   
    Wis. Stat. § 146.819
    (1) states:
    Except as provided in sub. (4), any health care
    provider who ceases practice or business as a health
    care provider or the personal representative of a
    deceased health care provider who was an independent
    practitioner shall do one of the following for all
    patient health care records in the possession of the
    health care provider when the health care provider
    ceased business or practice or died:
    (a) Provide for the maintenance of the patient health
    care records by a person who states, in writing, that
    the records will be maintained in compliance with ss.
    146.81 to 146.835.
    (continued)
    20
    No.   2020AP1582
    provider's responsibility upon ceasing practice, including that
    such a provider must maintain, delete, or destroy patient health
    care records in their possession.                   UW Hospitals' interpretation
    suggests that § 146.819(1) requires that a former health care
    provider must maintain or destroy only physical patient health
    care records, as records in electronic format would be excluded
    from this statute's purview.                 Given the ubiquity of electronic
    record keeping, excluding electronic records from this statutory
    mandate because of an amorphous link to 
    Wis. Stat. § 146.836
    makes no sense.        See also 
    Wis. Stat. § 146.84
     (excluding records
    in   electronic   format         from   a    section      imposing   violations     for
    actions taken in relation to handling related to "patient health
    care records" would likewise make no sense).
    ¶39   Third, the text of 
    Wis. Stat. § 146.836
     limits its
    applicability     to    four      enumerated         statutes,   and     ensures    the
    confidentiality of "written, drawn, printed, spoken, visual" and
    electronic information.            The enumerated statutes are 
    Wis. Stat. § 146.815
        (content       of   hospital         records);   
    Wis. Stat. § 146.82
    (confidentiality       of    records        and    informed   consent    to   access);
    
    Wis. Stat. § 146.83
    (4) (prohibiting certain actions regarding
    patient     records);       and     
    Wis. Stat. § 146.835
          (maintaining
    (b) Provide for the deletion or destruction of the
    patient health care records.
    (c) Provide for the maintenance of some of the patient
    health care records, as specified in par. (a), and for
    the deletion or destruction of some of the records, as
    specified in par. (b).
    21
    No.    2020AP1582
    confidentiality from parents that are denied physical placement
    of a child).        Nothing in the text of § 146.836 changes the
    definition of "patient health care records" as applied to 
    Wis. Stat. § 146.83
    (3f), nor any other statute.                       If § 146.836 was
    intended    to   have    the   far   reaching      effect    as    espoused      by    UW
    Hospitals, one would expect it to be clearly reflected in the
    text.
    ¶40     Finally, we turn to UW Hospitals' remaining argument
    that the definition of "patient health care record" is one of
    substance    and   not    format.       This    curious      argument         does    not
    support the conclusion UW Hospitals would have us draw from it
    to exclude electronic records from the definition.                           Regardless
    of whether it relates to the "substance" of the record or its
    "format," the legislature chose to define "patient health care
    records" as "all records."           State ex rel. Girouard v. Cir. Ct.
    for Jackson Cnty., 
    155 Wis. 2d 148
    , 156, 
    454 N.W.2d 792
     (1990)
    ("When a word used in a statute is defined in the statutes, that
    definition is controlling.").
    ¶41     Thus we conclude that 
    Wis. Stat. § 146.836
     does not
    serve as an omnibus statute, intending to supersede in scope all
    statutes that reference health care records.                      Rather, the four
    enumerated        statutes      cover        matters        of         content        and
    confidentiality, and there is nothing in the text to indicate
    that its circumference was intended to expand beyond that narrow
    field.       It     neither      limits      the     scope        of     
    Wis. Stat. § 146.83
    (3f)(a) nor is it rendered superfluous by the definition
    of "patient health care records" in 
    Wis. Stat. § 146.81
    (4).                            We
    22
    No.    2020AP1582
    instead remain wedded to the statutory definition of "patient
    health care records," determining that "all" indeed does mean
    "all."
    ¶42    At times it appears as though UW Hospitals' arguments
    endeavor to place this court in the very midst of an important
    policy decision.            It frames the essence of our inquiry as:                         "At
    bottom, this case asks who should bear the cost of supporting
    these commercial entities' profit making:                       the Wisconsin health
    care   system      (and     ultimately,      all    Wisconsin       patients)           or    the
    commercial entities themselves."
    ¶43    It restates the question before the court as relating
    to how the court should apportion the costs involved:                                        "The
    question      here . . . relates            to     how    the     cost      of     providing
    electronic records access should be apportioned as between the
    health    care     provider       and    commercial       third   parties . . .               who
    choose,      for   their      own       business    reasons,      to     obtain      records
    directly      from     health       care    providers       rather       than     from       the
    patients who are their customers."
    ¶44    We disagree.          At bottom, our inquiry is neither about
    "who     should      bear    the     cost    of    supporting        these        commercial
    entities' profit making" nor is the question before us "how the
    cost   of    providing       electronic      records"       should     be     apportioned.
    Rather,      our   task      is    to    discern    the    meaning       of      
    Wis. Stat. § 146.83
    (3f), and this we have done in the discussion above.
    "It goes without saying, of course, that the legislature may
    amend the fee provisions.                   Policy decisions are left to the
    legislature."        Milwaukee J. Sentinel, 
    341 Wis. 2d 607
    , ¶37.
    23
    No.     2020AP1582
    ¶45     In sum, we conclude that 
    Wis. Stat. § 146.83
    (3f) does
    not permit health care providers to charge fees for electronic
    records.     Therefore, Banuelos's complaint states a claim upon
    which relief can be granted that UW Hospital's charge of $109.96
    was a violation of Wisconsin law.             Accordingly, we affirm the
    decision of the court of appeals.
    By     the   Court.—The   decision   of    the   court   of     appeals   is
    affirmed.
    24
    No.    2020AP1582.pdr
    ¶46     PATIENCE   DRAKE    ROGGENSACK,      J.   (dissenting).        We
    review a motion to dismiss.         According to the majority opinion,
    we are asked to determine whether 
    Wis. Stat. § 146.83
    (3f)(b)'s
    permission to health care providers to charge for copies of
    health care records that are provided in paper, microfilm and X-
    ray formats is also a prohibition against health care providers
    charging for copies of health care records in electronic format.1
    ¶47     I conclude that Beatriz Banuelos's Complaint fails to
    state    a   claim   against    University   of   Wisconsin     Hospital   and
    Clinics Authority ("UW Hospital") because her Complaint alleges
    that Ciox Health, LLC (Ciox), who is not a health care provider,
    supplied the health care records and charged $109.96 for them,
    payable to Ciox.2       Wisconsin Stat. § 146.83(3f)(b), invoked and
    relied on by the majority opinion, does not regulate persons who
    are not health care providers.         Townsend v. ChartSwap, LLC, 
    2021 WI 86
    , ¶14, 
    399 Wis. 2d 599
    , 
    967 N.W.2d 21
     (explaining that
    "[b]y the terms of the statute itself, these restrictions apply
    only to health care providers"); Smith v. RecordQuest, LLC, 
    380 F. Supp. 3d 838
    , 842 (E.D. Wis. 2019) (explaining that "[t]he
    statute does not impose liability on a person who is not a
    health care provider but who responds to records requests on
    behalf of a health care provider").3
    1   Majority op., ¶4.
    2 Complaint, ¶¶16, 17; Banuelos – Exhibit 3 (attached to the
    Complaint and to this dissent).
    3   The Seventh Circuit reversed Smith v. RecordQuest, LLC,
    (continued)
    1
    No.    2020AP1582.pdr
    ¶48   Permitting      a    claim    against       UW    Hospital      for   charges
    made by Ciox for the provision of health care records is not
    addressed in 
    Wis. Stat. § 146.83
    (3f)(b).4                       Whether to permit a
    claim against a health care provider for charges made by a third
    party for the provision of health care records, whether                                 the
    third party is denominated a "conduit," a "business associate"
    or    something     else,    is    a     policy       choice   better       left   to   the
    legislature.      The charges the Complaint alleges Ciox made here
    are    not   contrary       to    the    plain    meaning       of    § 146.83(3f)(b);
    therefore,    the    Complaint          fails    to    state    a    claim    against   UW
    Hospital and must be dismissed.
    ¶49   The majority opinion ignores material facts that are
    alleged in Banuelos's Complaint and the effect of Townsend on
    380 F. Supp 3d 838 (E.D. Wis. 2019) in Smith v. RecordQuest,
    LLC, 
    989 F.3d 513
     (7th Cir. 2021).    However, in reversing the
    Eastern District of Wisconsin to determine that 
    Wis. Stat. § 146.83
    (3f)(b) applied to a "health care records company," the
    Seventh Circuit relied on Townsend v. ChartSwap, LLC, 
    2020 WI App 79
    , 
    395 Wis. 2d 229
    , 
    952 N.W.2d 831
    . Just months after the
    Seventh Circuit's decision, this court reversed the Wisconsin
    Court of Appeals in Townsend v. ChartSwap, LLC, 
    2021 WI 86
    , 
    399 Wis. 2
     599, 
    967 N.W.2d 21
    .    Effectively, the Eastern District
    of Wisconsin's determinations in Smith are consistent with
    Wisconsin law. See also 
    id.,
     
    399 Wis. 2d 599
    , ¶¶9 n.6, 32.
    The majority alleges that Ciox is a "conduit" and a
    4
    "business associate" of UW Hospital.       Majority op., ¶8 n.5.
    That may be true, but that does not make Ciox a health care
    provider according to the definition of health care provider in
    
    Wis. Stat. § 146.81
    (1).     And, only health care providers are
    restricted   by  
    Wis. Stat. § 146.83
    (3f)(b).     Townsend  v.
    ChartSwap, LLC, 
    2021 WI 86
    , ¶14, 
    399 Wis. 2d 599
    , 
    967 N.W.2d 21
    .
    2
    No.    2020AP1582.pdr
    the pending motion to dismiss, given those facts.                  Accordingly,
    I respectfully dissent.5
    I.     BACKGROUND
    ¶50   Wisconsin Stat. § 146.83(3f) is central to our review.
    It was enacted in 2011 Wis. Act 32 § 9321(4), effective July 1,
    2011.
    ¶51   Banuelos alleges she requested her health care records
    be sent to her attorneys in electronic format.           She alleges that
    the records were provided, but that she was charged fees in
    excess of that permitted by 
    Wis. Stat. § 146.83
    (3f)(b).                        UW
    Hospital   moved    to    dismiss.      The   circuit   court       granted    UW
    Hospital's motion because charges for electronic documents are
    not mentioned in § 146.83(3f)(b) and therefore, the charge for
    electronic copies was not regulated by subsec. (3f)(b).
    ¶52   The court of appeals reversed, concluding that it is
    "self-evident" that because there is no listing of "applicable
    fees under par. (b)" for electronic copies, the records must
    still be provided.       However, no fees may be charged.6
    ¶53   Rather    than    reviewing     facts   alleged     in    Banuelos's
    complaint, as a motion to dismiss requires, the majority opinion
    slides over that obligation.          Instead, it interprets 
    Wis. Stat. § 146.83
    (3f)(b)'s silence in regard to electronic records as a
    5 When on a motion to dismiss a majority opinion ignores the
    facts alleged in the complaint, it invites a motion for
    reconsideration.
    6 Banuelos v. Univ. of Wis. Hosps. and Clinics Auth., 
    2021 WI App 70
    , ¶¶13, 14, 
    399 Wis. 2d 568
    , 
    966 N.W.2d 78
    .
    3
    No.   2020AP1582.pdr
    prohibition on charging for those records, notwithstanding that
    UW Hospital charged Banuelos's lawyers nothing for health care
    records that Ciox provided.7
    II.   DISCUSSION
    A.    Standard of Review
    ¶54       The dispute before us presents as a motion to dismiss.
    Whether facts alleged in a complaint are sufficient to state a
    claim    for    relief       is    a    question      of    law    for   our   independent
    review.        Townsend, 
    399 Wis. 2d 599
    , ¶10.                       This dispute also
    requires       us     to   interpret         and    apply       statutes.       These    are
    additional          questions      of    law       that    we     independently     decide.
    Marder v. Bd. of Regents of Univ. of Wis. Sys., 
    2005 WI 159
    ,
    ¶19, 
    286 Wis. 2d 252
    , 
    706 N.W.2d 110
    .
    B.    Motion to Dismiss
    1.    Legal Principles
    ¶55       A motion to dismiss tests the legal sufficiency of the
    complaint.          Townsend, 
    399 Wis. 2d 599
    , ¶10.                 In order to survive
    a motion to dismiss, a complaint must allege facts, which if
    true, would entitle the pleader to relief.                         Data Key Partners v.
    Permira Advisers LLC, 
    2014 WI 86
    , ¶21, 
    356 Wis. 2d 665
    , 
    849 N.W.2d 693
    .           Although for purposes of the pending motion, we
    accept as true all facts well-pleaded and reasonable inferences
    therefrom, we cannot add facts to a complaint.                              Townsend, 
    399 Wis. 2d 599
    ,       ¶10.        In    addition,     we    give    no   deference      to   a
    7   Majority op., ¶1.
    4
    No.   2020AP1582.pdr
    complaint's legal conclusions.                      
    Id.
         Accordingly, I begin with
    the factual allegations stated in Banuelos's Complaint.
    2.    Banuelos's Complaint
    a.    Facts Found in Banuelos's Complaint
    ¶56     Her   Complaint         alleges:          "From    2016   to    January    23,
    2020, all major institutional health care providers, like UW
    Health in Wisconsin and their business associates, like Ciox,
    were complying with the DHHS guidance and charging a cost-based
    fee, $6.50 in the vast majority of cases, upon receipt of a
    HITECH[8] electronic medical records request from the patient
    with the patient's lawyers designated to receive the records."9
    ¶57     "On January 23, 2020, a Federal District Court on the
    D.C. Circuit issued a Memorandum Opinion in [Ciox Health, LLC v.
    Azar, 
    435 F. Supp. 3d 30
     (D.D.C. Jan. 2020)], indicating that
    the 2016 DHHS guidance document entitling patients to the cost-
    based fee when the medical records were directed to be received
    by a third party, like a law firm, was unenforceable."10                                After
    this       federal     court        decision,       UW     Hospital      and   Ciox     began
    informing       patients       who    had   requested            electronic    health    care
    records under HITECH and designated receipt by a third-party
    that their requests would be fulfilled according to allowable
    HITECH is the acronym for Health Information Technology
    8
    for Economic and Clinical Health Act.
    9    Complaint, ¶9.
    10   Id., ¶10.
    5
    No.    2020AP1582.pdr
    state     costs,   not   the    earlier       mandate    in   the    DHHS    guidance
    document.11
    ¶58     On February 27, 2020, Banuelos requested copies of her
    health care records in electronic format.12                   She directed that
    the copies be sent to her lawyers.13                    Ciox sent the requested
    health care records electronically to Banuelos's lawyers.14                       Ciox
    also included its invoice requesting payment of $109.96 to Ciox
    at   "P.O.    Box     409740,     Atlanta,       Georgia      30384-9740,"        with
    questions by email directed to "collections@cioxhealth.com."15
    b.    The Applicable Law
    ¶59     Banuelos relies on 
    Wis. Stat. § 146.83
    (3f)(b) for her
    claim against UW Hospital that she was charged excessive fees.16
    Section 146.83(3f)(b) provides in relevant part:
    (b) Except as provided in sub (1f), a health
    care provider may charge no more than the total of all
    of the following that apply for providing the copies
    requested under par. (a) . . . .
    ¶60     We have interpreted 
    Wis. Stat. § 146.83
    (3f)(b) in a
    prior     decision.       Townsend,       
    399 Wis. 2d 599
    ,     ¶2.        Past
    interpretations of a statute become part of our understanding of
    11   Id., ¶12.
    12   Id., ¶14.
    13   Id., ¶15.
    14   Id., ¶16.
    15Id., ¶17; "Banuelos – Exhibit                     3"   (attached      to    the
    Complaint and attached to this dissent).
    16   Id., ¶22.
    6
    No.   2020AP1582.pdr
    the meaning of the statute.             Adams v. Northland Equip. Co.,
    Inc., 
    2014 WI 79
    , ¶30, 
    356 Wis. 2d 529
    , 
    850 N.W.2d 272
    ; State v.
    Soto, 
    2012 WI 93
    , ¶20, 
    343 Wis. 2d 43
    , 
    817 N.W.2d 848
    .
    ¶61    In Townsend, we had a claim similar to that set out in
    Banuelos's complaint, where ChartSwap provided and charged for
    medical records that had been requested from the health care
    provider, Milwaukee Radiologists.              Townsend, 
    399 Wis. 2d 599
    ,
    ¶4.     Here, Banuelos's Complaint requested health care records
    from UW Hospital and Ciox provided the records and billed for
    payment of $109.96, directing that payment be made to Ciox.17
    ¶62    In Townsend, we concluded that under a plain meaning
    interpretation of 
    Wis. Stat. § 146.81
    (1), "ChartSwap is not a
    health care provider."           Id., ¶2.     We also concluded that 
    Wis. Stat. § 146.83
    (3f)(b) regulates only health care providers.                      
    Id.
    Therefore, because ChartSwap was not a health care provider and
    § 146.83(3f)(b)        regulated       only      health         care    providers,
    § 146.83(3f)(b) did not regulate ChartSwap.               Id.
    ¶63    In parallel with Townsend, Ciox is not a health care
    provider because it meets none of the identifications provided
    by 
    Wis. Stat. § 146.81
    (1)(a)–(s).             Because Ciox is not a health
    care    provider,     it    is   not   subject     to     fee     regulations     in
    § 146.83(3f)(b).           Id.     Therefore,      the     payment      Banuelos's
    attorneys made to Ciox does not come within subsec. (3f)(b).
    Smith confirms this conclusion as it explains:
    17   Id., ¶¶14, 16, 17.
    7
    No.    2020AP1582.pdr
    [P]laintiff's argument finds no support in the text of
    the statute. The statute does not impose liability on
    a person who is not a health care provider but who
    responds to records requests on behalf of a health
    care provider.
    Smith, 
    380 F. Supp. 3d at 842
    .
    ¶64    This case differs from Townsend and Smith in that the
    health care provider, UW Hospital, was named as the defendant,
    rather than naming the entity that provided the records and
    charged      for    their     provision.        However,    Banuelos's            Complaint
    bases its alleged statutory violation on the Ciox bill and the
    payment      to     Ciox.      The   Complaint      does    not    make       a    factual
    allegation        that   UW   Hospital     billed    or    collected      anything      in
    regard to the provision of Banuelos's health care records.
    ¶65    Banuelos's Complaint tries to avoid this problem by
    alleging      "charges        submitted    by    defendant,       UW     Hospital      and
    Clinics Authority, through its business associate, Ciox, to the
    plaintiff,         Beatriz    Banuelos,    are    not     permitted      by   Wisconsin
    Statutes § 146.83(3f)."18            However, Banuelos cites no statutory
    language in § 146.83(3f) to support this legal conclusion.
    ¶66    Wisconsin Stat. § 146.83(3f)(b) regulates health care
    providers.         It does not regulate business associates of health
    care providers.          If the legislature chooses to cause health care
    providers to incur liability for acts of a business associate,
    that is a policy choice the legislature can make by amending the
    statute.       However, as the statute is now written, it regulates
    only    health       care     providers    for      charges    that      health       care
    18   Id., ¶25.
    8
    No.   2020AP1582.pdr
    providers impose.       Townsend firmly sets aside Banuelos's claim
    because Ciox is not a health care provider and, as her Complaint
    alleges, Ciox charged and collected for the records.19                   Townsend,
    
    399 Wis. 2d 599
    , ¶2; Smith, 
    380 F. Supp. 3d at 842
    .
    ¶67    The majority opinion never quotes or analyzes facts
    alleged in Banuelos's Complaint.               Instead, it sets out facts
    that it creates to enable it to get to where it wants to go.
    For   example,    Banuelos's       Complaint    does    not     state    that    UW
    Hospital "transmitted . . . an invoice for $109.96" or made a
    "charge of $109.96" as the majority opinion states.20                     Instead,
    her   Complaint    alleges   that     Ciox     made    that    charge,    and    it
    attaches the invoice from Ciox showing payment is due to Ciox,
    not to UW Hospital.      See invoice copy attached to dissent.
    ¶68    Accordingly,    because    Banuelos's       Complaint       fails   to
    state a claim against UW Hospital that comes within the plain
    meaning of 
    Wis. Stat. § 146.83
    (3f)(b), her Complaint must be
    dismissed.      Because the majority opinion does not review facts
    actually      alleged   in   the     Complaint,       and     instead    rewrites
    § 146.83(3f)(b) to make a policy choice that belongs to the
    legislature, I respectfully dissent.
    III.     CONCLUSION
    A health care provider is defined in Wis. Stat.
    19
    § 146.81(1).   Ciox does not fit within any of those persons
    listed in subsec. (1)(a)-(s), even when described as a "business
    associate" of a health care provider.
    20   Majority op., ¶¶8, 9.
    9
    No.    2020AP1582.pdr
    ¶69     I conclude that Banuelos's Complaint fails to state a
    claim against UW Hospital because it alleges that Ciox, who is
    not a health care provider, supplied the health care records and
    charged $109.96 for them, payable to Ciox.21                            Wisconsin Stat.
    § 146.83(3f)(b), invoked and relied on by the majority opinion,
    does not regulate persons who are not health care providers.
    Townsend, 
    399 Wis. 2d 599
    , ¶14; Smith, 
    380 F. Supp. 3d at 842
    .
    ¶70     Permitting       a    claim     against     UW    Hospital      for    charges
    made by Ciox for the provision of health care records is not
    addressed in 
    Wis. Stat. § 146.83
    (3f)(b).                          Whether to permit a
    claim against a health care provider for charges made by a third
    party for the provision of health care                           records, whether the
    third party is denominated a "conduit," a "business associate"
    or    something        else,    is    a    policy       choice   better       left    to   the
    legislature.       The charges Banuelos's Complaint alleges Ciox made
    here     are     not     contrary         to   § 146.83(3f)(b);          therefore,        the
    Complaint fails to state a claim against UW Hospital and must be
    dismissed.
    ¶71     The majority opinion ignores material facts that are
    alleged in Banuelos's Complaint and the effect of Townsend on
    the pending motion to dismiss, given those facts.                             Accordingly,
    I respectfully dissent.
    ¶72     Although I conclude the Complaint should be dismissed
    for    the     reasons    stated      above,        I   agree    with   Justice       Rebecca
    Grassl       Bradley’s         statutory       interpretation           of     Wis.     Stat.
    Id., ¶¶16, 17; Banuelos – Exhibit 3 (attached to the
    21
    Complaint).
    10
    No.    2020AP1582.pdr
    § 146.83(3f) as applied to "health care providers."     Therefore,
    I join her dissent.
    11
    No.   2020AP1582.pdr
    12
    No.   2020AP1582.rgb
    ¶73    REBECCA       GRASSL       BRADLEY,   J.      (dissenting).             Beatriz
    Banuelos    requested       electronic       health       care    records         from    her
    health    care    provider,       University      of   Wisconsin        Hospitals        and
    Clinics    Authority       (UW     Health),       which    provided         the    records
    through    Ciox    Health,       LLC    (Ciox),    a   service        provider.          Ciox
    charged Banuelos $109.96 for providing the requested records.
    Banuelos sued UW Health, alleging it had no statutory authority
    under    
    Wis. Stat. § 146.83
    (3f)          (2021–22)1       to   charge       for    the
    provision of electronic records.                  Misinterpreting the statutory
    text, the majority agrees with Banuelos and concludes 
    Wis. Stat. § 146.83
    (3f) prohibits such charges.                      The majority is wrong.
    Wisconsin Stat. § 146.83(3f) is silent as to the amount health
    care providers may charge for the provision of electronic health
    care records.       The absence of any state regulation of such fees
    means providers retain the freedom to charge them, subject only
    to federal law.
    I.     The Statutory Text
    [T]he construction must be made upon the entire
    instrument, and not merely upon disjointed parts of
    it.
    Herbert Broom, A Selection of Legal Maxims 440 (Joseph Gerald
    Pease & Herbert Chitty eds., 8th ed. 1911).
    ¶74    The majority misconstrues 
    Wis. Stat. § 146.83
    (3f) as
    an authorization of private economic activity, namely, charging
    for the provision of health care records.                         Like the court of
    1 All subsequent references to the Wisconsin Statutes are to
    the 2021–22 version unless otherwise indicated.
    1
    No.      2020AP1582.rgb
    appeals, the majority concludes:            "[§ 146.83(3f)] does not permit
    charges for copies of electronic records because the statute
    does   not   enumerate     electronic       formats    as   one   of     the     three
    formats for which a health care provider may charge a fee," and
    "there is no provision in the text permitting the charge of fees
    for    copies     in   formats    for   which    the    legislature        did     not
    expressly authorize a fee."             Majority op. ¶¶24, 22.                 In the
    absence of constitutionally legitimate regulation, people do not
    require the State's permission to engage in economic activity.
    Because the applicable statute does not impose a statutory cap
    on charges for providing electronic health records, the provider
    may charge whatever it chooses——subject to federal law, which
    does impose a limit.       
    42 U.S.C. § 17935
    (e)(3) (2012).
    ¶75   Wisconsin    Stat.    § 146.83(3f)        requires     health        care
    providers to provide health care records upon request.                           
    Wis. Stat. § 146.83
    (3f)(a).           The statute imposes caps on the fees
    providers may charge for providing records in particular forms
    including    paper,     microfiche,     and   x-ray    prints.         
    Wis. Stat. § 146.83
    (3f)(b).       For reference, the statute provides:
    (a)   [I]f a person requests copies of a patient's
    health care records, provides informed consent,
    and pays the applicable fees under par. (b), the
    health care provider shall provide the person
    making the request copies of the requested
    records.
    (b)   [A] health care provider may charge no more than
    the total of all of the following that apply for
    providing the copies requested under par. (a):
    1.    For paper copies: $1 per page for the first
    25 pages; 75 cents per page for pages 26 to
    50; 50 cents per page for pages 51 to 100;
    2
    No.    2020AP1582.rgb
    and 30    cents   per     page    for     pages      101    and
    above.
    2.      For microfiche      or    microfilm       copies,      $1.50
    per page.
    3.      For a print of an X-ray, $10 per image.
    4.      If the requester is not the patient or a
    person   authorized  by   the  patient,   for
    certification of copies, a single $8 charge.
    5.      If the requester is not the patient or a
    person authorized by the patient, a single
    retrieval  fee   of  $20  for  all  copies
    requested.
    6.      Actual   shipping    costs        and    any   applicable
    taxes.
    Paragraphs (a) and (b) must be read as a whole, and in the
    context of surrounding statutes.              State ex rel. Kalal v. Circuit
    Court for Dane Cnty., 
    2004 WI 58
    , ¶46, 
    271 Wis. 2d 633
    , 
    681 N.W.2d 110
    .
    ¶76   Under    paragraph    (a),       health    care    providers         "shall"
    provide copies of a patient's health care records to each person
    who requests them, with the patient's informed consent.                               The
    word "shall" is mandatory.            Heritage Farms, Inc. v. Markel 8
    Ins. Co. (Heritage Farms II), 
    2012 WI 26
    , ¶32, 
    339 Wis. 2d 125
    ,
    
    810 N.W.2d 465
          ("[W]e     presume       that    the     word       'shall'     is
    mandatory"); Antonin Scalia & Bryan A. Garner, Reading Law: The
    Interpretation of Legal Texts 112 (2012) (Mandatory/Permissive
    Canon) ("The traditional, commonly repeated rule is that shall
    is mandatory and          may is permissive").              Compliance with this
    provision necessarily imposes costs on the provider.                            In 2011,
    for   instance,     the    average    request        for    health       care    records
    "total[ed] 61 pages in length" and cost providers "an average"
    3
    No.     2020AP1582.rgb
    of $62.22 in "direct processing."                              Legislative Fiscal Bureau,
    Joint Fin. Cmte., Paper #367 (May 18, 2011) at 6.                                   The statute
    requires health care providers to shoulder a substantial cost;
    the total fee that can be charged under paragraph (b) for an
    average      request      of    61     pages       equals       only    $36.35.       
    Id.
           The
    statutory scheme reflects a legislative balancing of patients'
    interest in guaranteed and affordable access to their health
    care    records         and     the       health       care      provider's         interest     in
    recouping the costs of providing them.
    ¶77    Nothing          in     paragraph           (a)       requires      health       care
    providers         to    give        requesters         any      health    care      records     in
    electronic form.              The statutory limits on fees under paragraph
    (b) apply only to requests for the form of records expressly
    listed in paragraph (b)(1–6).                      Health care records in electronic
    form   are    not       listed       in    paragraph         (b);     therefore,      electronic
    health care records are not subject to any cap on fees the
    provider      may       charge.           Requests        for    electronic         health     care
    records fall beyond the scope of § 146.83(3f) altogether because
    records      in    electronic         form       are     not    mentioned      at    all.      The
    majority      converts         the     legislature's            silence     with      regard     to
    electronic health care records into a mandate that health care
    providers provide them at no charge.                           Had the legislature wished
    to impose such an obligation on health care providers, it would
    have done so explicitly.                   "[T]he legislature knows how to write
    a   statute       accomplishing            the     work"        the    majority      would     have
    § 146.83(3f)           perform.           Teigen    v.    Wisconsin       Elections      Comm'n,
    4
    No.    2020AP1582.rgb
    
    2022 WI 64
    , ¶49, 
    403 Wis. 2d 607
    , 
    976 N.W.2d 519
     (citing State
    v. Yakich, 
    2022 WI 8
    , ¶26, 
    400 Wis. 2d 549
    , 
    970 N.W.2d 12
    ).
    ¶78   Although the majority claims both paragraphs (a) and
    (b) are "important" to its analysis and purports to read those
    paragraphs     in   their   proper   context,     the    majority       does    not
    consider 
    Wis. Stat. § 146.83
    (3f) as a whole text.                   Majority op.,
    ¶¶17, 18.      The majority commits an interpretive fault perhaps
    "more common" than any other.         Scalia & Garner, Reading Law 167.
    As we have stated in countless cases, statutory text may not be
    read   in    isolation.      See,    e.g.,    State     ex   rel.     Zignego    v.
    Wisconsin Elections Comm'n, 
    2021 WI 32
    , ¶12, 
    396 Wis. 2d 391
    ,
    
    957 N.W.2d 208
     ("When interpreting statutes, we focus primarily
    on the language of the statute, looking as well to its statutory
    context and structure"); see also Stroede v. Soc'y Ins. & R.R.
    Station, LLC, 
    2021 WI 43
    , ¶11, 
    397 Wis. 2d 17
    , 
    959 N.W.2d 305
    ("[Statutory] language is 'interpreted in the context in which
    it is used, not in isolation but as part of a whole.'") (quoting
    Kalal, 
    271 Wis. 2d 633
    , ¶46); Piper v. Jones Dairy Farm, 
    2020 WI 28
    , ¶27, 
    390 Wis. 2d 762
    , 
    940 N.W.2d 701
     ("As with statutory
    interpretation, we interpret the language of a regulation in the
    context in which it is used, 'not in isolation but as part of a
    whole; in relation to the language of surrounding or closely-
    related [regulations]'") (citing             Williams v. Integrated Cmty.
    Servs., Inc., 
    2007 WI App 159
    , ¶12, 
    303 Wis. 2d 697
    , 
    736 N.W.2d 5
    No.    2020AP1582.rgb
    226)       (quoting    Kalal,      
    271 Wis. 2d 633
    ,         ¶46).2         The   majority
    opinion represents another failure to apply the whole-text canon
    correctly.         See, e.g., Zignego, 
    2021 WI 32
    , ¶52 (Rebecca Grassl
    Bradley, J., dissenting).
    ¶79     The    majority      fails   to    read        paragraph      (b)   in    the
    context      of    paragraph     (a).       It    misconstrues         the     portion   of
    paragraph (b) under which health care providers "may charge no
    more than the total of all of the following that apply for
    providing the copies requested."                       Majority op., ¶22 (quoting
    
    Wis. Stat. § 146.83
    (3f)(b)).           The    majority       translates       this
    language to mean "a health care provider may charge up to the
    rates prescribed in the statute for furnishing copies of paper
    records,      microfiche      or    microfilm      records,       or    x-rays."         
    Id.
    Because the majority "observe[s] that there is no provision in
    the text permitting the charge of fees for copies in formats for
    which the legislature did not expressly authorize a fee," it
    concludes 
    Wis. Stat. § 146.83
    (3f) "does not permit charges for
    copies of electronic records[.]"                       Id., ¶24 (emphasis added).
    The majority badly misreads the statute.
    ¶80     Interpreting         
    Wis. Stat. § 146.83
    (3f)         as     an
    authorization          of   certain      charges,       the     majority      incorrectly
    concludes paragraph (b) applies to all requests for health care
    The United States Supreme Court has espoused the same
    2
    principle.   See Panama Ref. Co. v. Ryan, 
    293 U.S. 388
    , 439
    (1935) (Cardozo, J., dissenting) ("[T]he meaning of a statute is
    to be looked for, not in any single section, but in all the
    parts together and in their relation to the end in view"); Davis
    v. Michigan Dep't of Treasury, 
    489 U.S. 803
    , 809 (1989)
    ("[S]tatutory language cannot be construed in a vacuum").
    6
    No.    2020AP1582.rgb
    records, whatever the form.                  As explained above, § 146.83(3f)
    does not authorize any activity; rather, it limits the amounts
    health    care     providers        may    charge     for   delivering      only     those
    records requested in the particular forms listed in paragraph
    (b).     Paragraph (b) regulates economic activity by capping fees
    for    records     requested        in    particular     formats,     and    electronic
    records are not among them.                Because this statute does not apply
    to electronic health care records, the fees charged by health
    care     providers       for    their       provision       have    no     limit     under
    § 146.83(3f).
    ¶81     Because    the       majority       "observe[s]     that    there    is    no
    provision in the text permitting the charge of fees for copies
    in formats for which the legislature did not expressly authorize
    a fee," it concludes 
    Wis. Stat. § 146.83
    (3f) "does not permit
    charges      for   copies      of    electronic       records[.]"         Majority    op.,
    ¶¶22,    24.       The   majority         converts     statutory     silence       into   a
    statutory prohibition, at the expense of fundamental freedom.
    As amicus Wisconsin Civil Justice Council, Inc. put it, "[i]n a
    free society, private behavior is allowed unless prohibited by
    law.     Free people do not need the government's permission before
    engaging in private conduct."               Wis. Civ. Just. Council Br. at 6.
    II.    First Principles
    ¶82 Liberty is not provided by government; liberty
    preexists government. It is not a gift from the
    sovereign; it is our natural birthright. Fixed.
    Innate. Unalienable.
    Patel v. Texas Dep't of Licensing & Regul., 
    469 S.W.3d 69
    , 92–93
    (Tex. 2015) (Willet, J., concurring).                       The Founders fought a
    7
    No.   2020AP1582.rgb
    revolution to reclaim the people's liberty, and established our
    republican form of government to secure this birthright freedom:
    We hold these truths to be self-evident, that all Men
    are created equal, that they are endowed by their
    Creator with certain unalienable Rights, that among
    these are Life, Liberty, and the Pursuit of Happiness—
    That   to   secure  these    Rights, Governments   are
    instituted among Men, deriving their just Powers from
    the Consent of the Governed.
    The Declaration of Independence para. 2 (U.S. 1776) (emphasis
    added).       The Wisconsin Constitution enshrines liberty in its
    very first provision:
    All people are born equally free and independent, and
    have certain inherent rights; among these are life,
    liberty and the pursuit of happiness; to secure these
    rights, governments are instituted, deriving their
    just powers from the consent of the governed.
    Wis. Const. art. I, § 1 (emphasis added).                 "Too much dignity
    cannot well be given to that declaration."              State v. Redmon, 
    134 Wis. 89
    , 101, 
    114 N.W. 137
     (1907). "An inherent right to liberty
    means   all    people   are   born   with   it;   the   government   does   not
    bestow it upon us and it may not infringe it."              Porter v. State,
    
    2018 WI 79
    , ¶52, 
    382 Wis. 2d 697
    , 
    913 N.W.2d 842
     (Rebecca Grassl
    Bradley & Kelly, JJ., dissenting).
    ¶83       John Locke, whose works influenced the Framers, built
    his theories of government on the immutable principle that all
    "are born free," and therefore, "[a]ll government is limited in
    its powers and exists only by the consent of the governed."
    Robert A. Goldwin, John Locke in History of Political Philosophy
    476 (Leo Strauss & Joseph Cropsey, eds., 3d ed. 1987).
    The power a man has in the state of nature "of doing
    whatsoever he thought fit for the preservation of
    8
    No.    2020AP1582.rgb
    himself and the rest of mankind, he gives up," to a
    significant extent, "to be regulated by laws made by
    the society."
    McDonald v. City of Chicago, Ill., 
    561 U.S. 742
    , 892 (2010)
    (Stevens, J., dissenting) (quoting John Locke, Second Treatise
    of Civil Government § 129, 64 (J. Gough ed., 1947)) (emphasis
    added).      "Once a government is formed, however, it cannot be
    given   'a   power        to    destroy      that     which          every    one     designs   to
    secure'; it cannot legitimately 'endeavour to take away, and
    destroy the property of the people,' or exercise 'an absolute
    power over [their] lives, liberties, and estates.'"                                     Carpenter
    v. United States, 
    585 U.S. __
    , 
    138 S. Ct. 2206
    , 2239 (2018)
    (Thomas,     J.,    dissenting)            (quoting        Second       Treatise        of    Civil
    Government § 222           (1690)).          If the legislature                    will restrict
    liberty,     it     must       do    so    expressly,           in    written       laws.       The
    government        possesses         no    authority        to    bind        the    people    with
    silence.
    ¶84      The majority flips this first principle on its head,
    equating     silence           with       prohibition,           and     implying        we     are
    restrained        until    made          free.       The    majority's              extraordinary
    misunderstanding of basic founding principles is anathema to our
    republican form of government, under which the people consent to
    be governed by written law, not haunted by specters:
    The liberty of man, in society, is to be under no
    other legislative power, but that established, by
    consent, in the commonwealth; nor under the dominion
    of any will, or restraint of any law, but what that
    legislative shall enact, according to the trust put in
    it.
    John Locke, Two Treatises on Government 205 (J. Bumpus ed. 1821)
    (emphasis added).
    9
    No.   2020AP1582.rgb
    [A] system of laws, is alone calculated to maintain
    civil liberty, which leaves the subject entire master
    of his own conduct, except in those points wherein the
    public good requires some direction or restraint.
    1 W. Blackstone, Commentaries on the Laws of England, 121–122
    (1769) (emphasis added).       American liberty means the people may
    order their lives as they wish, subject only to the restraints
    imposed by written law enacted with the consent of the governed—
    —through their elected legislative representatives:
    By liberty we mean the power, which a man has to act
    as he thinks fit, where no law restrains him; it may
    therefore be called a mans right over his own actions.
    1 T. Rutherforth, Institutes of Natural Law 146 (1754) (emphasis
    added).    The people consent to be governed by written law, but
    beyond those restraints they retain absolute freedom:
    [I]n Society, every Man parts with a Small Share of
    his natural Liberty, or lodges it in the publick
    Stock, that he may possess the Remainder without
    Controul.
    Boston Gazette and Country Journal, No. 58, May 10, 1756, p. 1
    (emphasis added).
    ¶85     The majority transforms legislative silence into an
    unwritten, omnipresent restraint.       The logical extension of this
    remarkable misconception of democracy consigns the people into
    the servitude of their master——government——a regime overthrown
    in America nearly 250 years ago.           According to the majority,
    unless the master expressly gives the people permission to do
    something, they may not act.       This turns democracy upside down.
    It is tyranny.
    ¶86     To the extent the legislature is silent, the people
    retain    their   inherent,   unfettered   freedom.   Wisconsin    Stat.
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    § 146.83(3f) says nothing about charges for the provision of
    electronic        health      care    records.        In    the    absence     of    state
    regulation        of   such    fees,     health      care     providers      retain    the
    freedom to charge whatever they see fit, subject to any limits
    imposed by federal law.
    III.    Statutory History
    ¶87    The history of 
    Wis. Stat. § 146.83
    (3f) reinforces this
    plain    meaning       analysis.        "Statutory         history,    which      involves
    comparing the statute with its prior versions, may also be used
    as part of plain meaning analysis."                        Brey v. State Farm Mut.
    Auto. Ins. Co., 
    2022 WI 7
    , ¶20, 
    400 Wis. 2d 417
    , 
    970 N.W.2d 1
    (internal quotation marks omitted) (quoting James v. Heinrich,
    
    2021 WI 58
    , ¶26, 
    397 Wis. 2d 516
    , 
    960 N.W.2d 350
    ).                                  As the
    majority notes, the revisions made to § 146.83 (2009–10) in 2011
    are most relevant to resolving this dispute.                          These revisions
    must be interpreted in light of the changes to federal law that
    occurred shortly before § 146.83 was amended.
    ¶88    In    2009,      two     years    before      the    legislature       revised
    § 146.83,      the      United        States       Congress      passed     the     Health
    Information Technology for Economic and Clinical Health (HITECH)
    Act as part of the American Recovery and Reinvestment Act of
    2009 (ARRA), an omnibus stimulus bill ostensibly passed to allay
    the     nation's       financial        crisis.            American       Recovery      and
    Reinvestment Act of 2009, PL 11-5, 
    123 Stat. 115
    , 226 (Feb. 17,
    2009).      Taking effect in February 2010, the HITECH Act sought to
    promote       a        "nationwide        health           information        technology
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    infrastructure" allowing "for the electronic use and exchange of
    information[.]"           Id. at 230.
    ¶89    Prior to the passage of the HITECH Act "many technical
    barriers still exist[ed]" preventing the widespread adoption of
    electronic health record systems.                      Kalle Deyette, Hitech Act:
    Building an Infrastructure for Health Information Organizations
    and A New Health Care Delivery System, 8 St. Louis U.J. Health
    L.   &    Pol'y    375,     386    (2015).          Such    systems      were       especially
    uncommon "within small practices" because no software "trusted
    by providers" and capable of "meeting [small practices'] needs"
    existed.         Id.      By and large, designers of electronic record
    systems "focused on the needs of large provider systems and did
    not address the needs of small, office-based practices."                                Id. at
    387.      "In fact, some of the larger [electronic health records]
    systems, such as EPIC, [would] not license to small community
    hospitals,        claiming       these     hospitals       may    not    [have       had]   the
    resources to run the system properly."                           Id.     This left small
    hospitals        with     only    one      option:         "contracting        with     larger
    hospitals to sublicense and facilitate its [electronic health
    record]        system."      Id.         The    problems      extended         beyond    small
    practices.         Id.     Medium practices also "implemented expensive
    [electronic        health        records       systems]      that       did    not    perform
    critical        functions         of     their      practice, such             as     clinical
    management, and did not address their patients' diverse needs,
    such as mental health issues."                      Id.      Throughout the country,
    there was "an overall lack of knowledge, choice, and product
    variation in [electronic health records] systems, which [] left
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    providers with expensive systems that [were] resource-intensive"
    and frequently incapable of fulfilling "the actual objectives of
    [electronic health records systems]."                Id.
    ¶90   The     HITECH     Act     allocated     hundreds      of    millions   of
    dollars     "to     support      regional       or   sub-national        efforts    to
    implement" electronic "health information exchanges."                          Id. at
    405 (2015).       The HITECH Act's ultimate goal was to enable "each
    person in the United States" to obtain accurate, private, and
    secure electronic health records.               
    123 Stat. 115
     at 231.
    ¶91   To effectuate that goal, Congress enacted mechanisms
    for   individuals        to   obtain    and     review     their   health     records
    directly.      
    123 Stat. 115
     at 266, 268.            The HITECH Act provides:
    (e)   ACCESS TO CERTAIN INFORMATION IN ELECTRONIC
    FORMAT.—In applying section 164.524 of title 45,
    Code of Federal Regulations, in the case that a
    covered entity uses or maintains an electronic
    health record with respect to protected health
    information of an individual[.]
    (1)   [T]he individual shall have a right to obtain
    from   such  covered  entity  a  copy   of  such
    information in an electronic format and, if the
    individual chooses, to direct the covered entity
    to transmit such copy directly to an entity or
    person designated by the individual, provided
    that any such choice is clear, conspicuous, and
    specific[.]
    
    42 U.S.C. § 17935
    (e)(1) (2012).                In addition to establishing the
    right to review an individual's health records, Congress capped
    allowable charges.            123 Stat 115, 268 (Feb. 17, 2009).                 Under
    the   HITECH      Act,   a    health   care     provider    may,    when    asked   to
    provide electronic records, charge no more than its "labor costs
    in responding to the request":
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    (3)   [A]ny fee that the covered entity may impose for
    providing such individual with a copy of such
    information (or a summary or explanation of such
    information)   if  such  copy  (or   summary  or
    explanation) is in an electronic form shall not
    be greater than the entity's labor costs in
    responding to the request for the copy (or
    summary or explanation).
    
    42 U.S.C. § 17935
    (e)(3) (2012).
    ¶92   Against   this   backdrop,    the   Wisconsin   legislature
    revised 
    Wis. Stat. § 146.83
     in 2011.         For reference, below is a
    side-by-side comparison of the relevant provisions of § 146.83
    as they appeared both prior to and after the 2011 amendments.3
    On the left side is the (2009–10) version of the statute, and on
    the right are the changes the legislature made.               The struck
    through portions signify legislative deletions.          The underlined
    portions signify legislative additions.          All revisions made in
    2011 remain in effect.
    
    Wis. Stat. § 146.83
    (1h)(b)           
    Wis. Stat. § 146.83
    (3f)(b)
    (2009–10)                            (2021–22)
    (b)     . . . [A]    health    care (b)      . . . [A]    health    care
    provider   may   charge   no         provider   may   charge   no
    more than the total of all           more than the total of all
    of   the   following    that         of   the   following    that
    apply for providing copies           apply for providing copies
    requested under par. (a):            requested under par. (a):
    1.     For paper copies, 35 cents    1.     For paper copies, 35 cents
    per page.                            per page.: $1 per page for
    The court of appeals provided a similar side-by-side
    3
    representation of these changes, but its chart, at least as it
    appears on Westlaw, is inaccurate.   The statutory headings are
    flipped, but the statutory text is not, causing the table to
    show the (2019-20) version under the (2009–10) version, and
    vice-versa.
    14
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    the first 25 pages; 75
    cents per page for pages
    26 to 50; 50 cents per
    page for pages 51 to 100;
    and 30 cents per page for
    pages 101 and above.
    2.    For      microfiche       or 2.   For      microfiche         or
    microfilm   copies,    $1.25      microfilm   copies,      $1.25
    per page.                         $1.50 per page.
    3.    For a print of an X-ray, 3.       For a print of an X-ray,
    $10 per image.                    $10 per image.
    3m.   For providing copies in 3m.       For providing copies in
    digital    or    electronic       digital    or    electronic
    format, a charge for all          format, a charge for all
    copies requested.                 copies requested.
    4.    For    certification     of 4.    For    certification        of
    copies, $5.                       copies, $5.
    5.    For     processing      and 5.    For     processing      and
    handling,   a  single   $15       handling,   a  single   $15
    charge   for  all    copies       charge   for  all    copies
    requested.                        requested.
    4.   If the requester is not
    the patient or a person
    authorized by the patient,
    for     certification   of
    copies,    a    single  $8
    charge.
    5.   If the requester is not
    the patient or a person
    authorized by the patient,
    a single retrieval fee of
    $20    for   all    copies
    requested.
    6.    Actual shipping costs.       6.   Actual shipping costs.
    7.    If the requester requests 7.      If the requester requests
    delivery  of   the  copies        delivery  of   the  copies
    within 7 or fewer days            within 7 or fewer days
    after making a request for        after making a request for
    copies,  and   the  health
    15
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    copies,  and   the  health                        care provider delivers the
    care provider delivers the                        copies within that time, a
    copies within that time, a                        fee equal to 10 percent of
    fee equal to 10 percent of                        the total fees that may be
    the total fees that may be                        charged under subds. 1. to
    charged under subds. 1. to                        6.
    6.
    ¶93    The    2009–10 version of 
    Wis. Stat. § 146.83
     specified
    no   cap     on    fees   health    care       providers     could    charge    for   the
    provision of electronic records.                     Originally, the legislature
    imposed a $5 cap on such charges in § 146.83(1h)(b)3m. (2009–
    10).    Governor Jim Doyle, Veto Message § D.11, at 37 (June 29,
    2009) (responding to Assembly Bill 75 (2009)).                        Using his line-
    item veto power, then-Governor Doyle removed that cap from the
    statute.      Id.    The enacted law required health care providers to
    provide electronic records upon request but without any limit on
    the fees they could charge.
    ¶94    As    shown    above,      the    legislature     eventually       removed
    subsection 3m. from 
    Wis. Stat. § 146.83
    . Currently, the statute
    contains      no     reference      to     electronic        health     care     records
    whatsoever.         The HITECH Act overrode Wisconsin's limitless fee
    provision, obviating the need to address charges for electronic
    health care records.             Removing the language regarding charges
    for such records from the statute eliminated any tension between
    Wisconsin law and federal law by conforming state statutes to
    the federal fee cap.               From this, the majority reads into the
    statute      an    implicit    prohibition          on    charging    for    electronic
    health care records at all.
    ¶95    Conspicuously missing from the majority opinion, as
    well    as    the    court    of     appeals        opinion,    is    any    meaningful
    16
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    discussion      of    the     context   in    which     the    2011     legislative
    amendments occurred.           The majority scarcely mentions the HITECH
    Act at all.4        The majority's entire analysis rests on the absence
    of legislative "permission" for health care providers to charge
    for the provision of electronic health records.                      Of course, the
    legislature       hasn't    given    lawyers,    plumbers,      or     electricians
    permission     to    charge    for   their    services    either,       despite   the
    existence of laws governing those trades.                It would be absurd to
    suggest any provider of services or goods must provide them for
    free,    but   the    majority      doesn't   explain    why    it     decrees    that
    health care providers must do so.
    IV.    Conclusion
    ¶96 Our system of ordered liberty under the rule of law
    has been analogized to the Sears Tower:5                      although inside it
    people move freely, their movement is necessarily restrained by
    the building's structure——its walls, its floors, its elevators.
    See Randy Barnett, The Structure of Liberty: Justice and the
    Rule of Law 1–3 (1998).             The majority fills a statute's silence
    with a prohibition, surrounding economic actors——in this case,
    health     care      providers——with     invisible       restraints       on     their
    freedom.       The majority establishes a dangerous precedent that
    violates first principles and imperils liberty.                  People who live
    4   See Majority op., ¶28 n.11.
    5 "Sears Tower" refers to the 110 story skyscraper in
    Chicago now named Willis Tower. The Making of an American Icon,
    Willis Tower, https://www.willistower.com/about (last visited
    March 11, 2023).
    17
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    in freedom may not be transformed into mimes bound by invisible
    chains.     In the absence of written law, we are free.              Because
    the fee caps imposed in 
    Wis. Stat. § 146.83
    (3f) do not encompass
    electronic health care records, health care providers are free
    to charge whatever they choose, subject only to federal law.                I
    respectfully dissent.
    ¶97     I am authorized to state that Chief Justice ANNETTE
    KINGSLAND   ZIEGLER   and   Justice    PATIENCE   DRAKE   ROGGENSACK     join
    this dissent.
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    1